Preventice Solutions IMD Post Event User manual

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Preventice Services, LLC and Preventice Technologies, Inc., are independent, wholly owned subsidiaries of Preventice Solutions, Inc.
Patient Instruction Manual
IMD Post Event

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Patient Financial Obligations and Billing Information
Our Notice of Privacy Practices is available for your review at www.preventicesolutions.com
Your insurance company will usually send you an Explanation Of Benefits (EOB) describing the
amount paid and the amount you owe Preventice. An EOB is not a bill. Our goal is to help your
physician diagnose your heart condition without delay or concerns about billing. We offer patient-
friendly payment options, including a discounted rate at the time of service or a reduced rate when
your insurance indicates a large fee payable by you for our services or the physician’s services.
On behalf of your physician, you are being provided with a heart monitor from Preventice Services.
This test will be billed in two parts:
1. Your medical professional will bill your insurance for the in-office hook-up and the final
reading of the test results.
2. Preventice Services will bill your insurance for the use of the monitor along with providing
the physician with monitoring center service and all requested data and reports 24 hours a day,
7 days a week.
All equipment is the sole property of Preventice Services. To avoid financial liability and to ensure
that you do not receive a bill for the value of the equipment in your possession (up to $750), please
return the equipment immediately after your service ends. Any request for an extension of your
study beyond your prescribed study needs to come from your physician through a new order sent to
Preventice Services. Be aware that the second study may not be covered by all insurance providers
and you may be responsible for those charges.

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Welcome to the IMD Post Event
Your physician has prescribed you the IMD Post Event Monitoring Service provided by Preventice
Services. The IMD Post Event is designed to record abnormal heart rhythms when you feel symptoms.
You must use the monitor for the length of time your doctor has prescribed.
If you are receiving the monitor at home
and require assistance, call Preventice
Services at:
888.500.3522
IMPORTANT
Preventice Services is not an emergency
response service. Contact your doctor
immediately if your symptoms worsen.
If you are experiencing a medical
emergency, dial 911.
Send
button
Record
button
Memory Indicator Battery Indicator
Phone
placement
Battery
Cover
(back of monitor)

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Recording an Event
1. At the first sign of a symptom, place the
monitor’s electrode feet evenly against your bare
chest in the proper location as in the diagram to
the right.
2. Press the EVENT button.
3. The yellow MEM light will turn to a solid ON
status to indicate recording and tones will
sound to let you know the monitor is recording
properly.
4. Hold as still as possible during the recording but
continue breathing normally. Hold the monitor
on your chest until the tones stop, approximately
60 seconds.
5. Once the tones stop and the yellow MEM light
turns OFF, you may remove the monitor from
your chest.

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After each event recording is stored, contact the Monitoring Center at 888.500.3522 to transmit the data.
For the best quality, transmit recordings from a land line phone.
Transmitting an Event
Pick up the phone to speak with the technician to verify the transmission was received successfully.
If the transmission was successful, continue to use the monitor as directed.
• Push the SEND button
until an audible sound is
heard.
• A series of tones will
sound while the recording
is being sent.
• When the tones stop, the
transmission is complete.
• When instructed by
the technician, lay
the monitor on a flat
surface.
• Place the mouth piece
of the phone over
the monitor as in the
diagram to the right.

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When the memory of the monitor is full, the yellow MEM light will flash 10 times at the end of the last
event recording and beep three times. Please contact us to transmit recorded events at this time.
If you attempt to record further events, an error message will sound accompanied by three flashes of
the yellow MEM light.
NOTE: The monitor will not record until the memory is cleared.
Memory Full Indication
Low Battery Indication
• Locate the battery door on the back of the monitor.
• Slide the battery cover off by pressing down and away
from the monitor in the direction of the arrow.
• Remove the battery and wait 10 seconds.
• With the writing visible, place the new battery into the
holder underneath the clips.
• The monitor will beep 3 times. Completely slide the battery
door back into the monitor.
A low battery is indicated by the red BAT light flashing 10 times accompanied by three beeps at the end
of an ECG recording or transmission. Contact us at 888.500.3522 to request a replacement battery.
battery clips
battery door

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Return the equipment to Preventice Services
immediately after your service ends.
1. Place the monitor into the foam pouch inside
the box.
2. Remove the adhesive strip from flap on the
shipping box and seal securely.
The prepaid return label is already affixed
to the bottom of the box.
3. Drop package off at the shipping carrier listed
on the prepaid return label. For assistance, call
Preventice at 888.500.3522.
Returning the Monitor
Note: If you have lost or damaged the
equipment, Preventice will mail you an invoice
for the cost of the item.

L-10_PIM-IMDPE02_Rev 5.0 Copyright © 2018 Preventice Solutions – All rights reserved.
Return your monitor on: ----------------- /----------------- /-----------------
General information
www.preventicesolutions.com/patients.html
Patient benefit quotes
888-747-4760
7:00 a.m. - 7:00 p.m. CST, M-F
patientbenefi[e-mail]
Patient services
888.500.3522 (press 1, 1)
24 hours a day, 7 days a week
[e-mail]
Returning your monitor
888.500.3522 (press 1, 5)
7:00 a.m. - 7:00 p.m. CST, M-F
[e-mail]
Billing assistance
888.747.4701
8:00 a.m. - 5:00 p.m. CST, M-F
[e-mail]
CONTACT INFORMATION