Pride Jazzy 1107 INFINFB2041 Guide

1 www.pridemobility.com INFINFB2041/Rev A/11-29-06
BASICTROUBLESHOOTING INSTRUCTIONS: JAZZY 1107
Any electromechanical device requires occasional troubleshooting. However, most problems that arise can usually
be solved with a bit of thought and common sense. Many of these problems occur because the batteries are not fully
charged or because the batteries are worn down and can no longer hold a charge. Below are a series of basic
troubleshooting instructions for the Jazzy 1107 Power Chair. This information is to be used as a supplement to the
troubleshooting instructions provided in the owner’s manual. If you have any questions about this information,
contact your authorized Pride Provider.
What if the systems on my Jazzy 1107 seem to be "dead" (controller does not light up when on/off key is
pressed)?
!Make sure the batteries are wired properly—refer to the battery wiring diagram located on the power base.
!Make sure the connections on the battery terminals are tight and secure.
!Make sure the battery boxes are fully connected to one another and to the power chair.
!Make sure the main circuit breaker has not tripped—push in the main circuit breaker reset button.
!Make sure the controller is completely connected to the power base.
What if the range per charge of my Jazzy 1107 diminishes over time?
!Determine if the batteries have ever been replaced. Batteries over a year old may be defective.
!Determine how frequently you charge the batteries in comparison to how often you use the powerchair.
If you use your power chair on a daily basis, you should charge the batteries every day for 8-14 hours.
!Determine when the batteries were last charged. Even if the power chair has not been in use, the batteries
should be charged once a week for 12-14 hours.
!Determine how long you let the batteries charge. It takes 8-14 hours to fully charge a depleted set of
batteries; continual undercharging reduces the overall life of the batteries.
!Observe the battery charger lights during battery charging to determine if the batteries are receiving a
charge. If neither battery charger light is lit when the charger is plugged into an electrical outlet and turned on,
then the batteries are not getting charged. If the power light is not lit when the charger is plugged into an
electrical outlet and turned on, then make sure that the electrical outlet is good. If the charge light is not lit when
the charger is plugged into an electrical outlet, but the power light is, then make sure that the battery charger is
securely plugged into the power base.
!Determine if a wall switch controls the electrical outlet used for battery charging. If a wall switch does
control the outlet and the switch is turned off inadvertently, the batteries will not fully charge.
!Is an extension cord being used to connect the battery charger to the electrical outlet? Pride prohibits the
use of an extension cord when charging the batteries. The charger should be plugged directly into a properly-
wired standard electrical outlet as the length and condition of the extension cord can have an adverse affect on
the battery charger.
!Determine how far you let the battery condition meter LEDs go down before charging the batteries. If
you continually allow the battery condition meter LEDs to fall into the red area, the overall life of the batteries
will be reduced.
What if my Jazzy 1107 is operating slower than it has in the past?
!Determine when the batteries were last charged. When the battery charge gets low, the batteries supply less
power to the motors, which causes the motors to spin slower.
!Determinethetemperatureofthe powerchairat thetimetheproblem occurred.The Jazzy 1107 electrical
system will protect itself from overheating when its internal temperature gets too high by reducing the amount
of power sent to the motors. When this happens, the power chair will gradually slow to a stop.Allow the power
chair to cool down and it will resume normal operation.

INFINFB2041/Rev A/11-29-06 www.pridemobility.com 2
BASICTROUBLESHOOTING INSTRUCTIONS: JAZZY 1107
What if my Jazzy 1107 begins pulling to one side?
!Determine if the joystick is being deflected straight or at a slight angle. Even a small amount of deflection
right or left will cause the chair to veer over a long distance.
!Determine if both manual freewheel levers are in the drive position. If only one manual freewheel lever is
in the drive position, the other motor will not operate and the Jazzy 1107 will veer severely.
!Determine if both tires are inflated to the properpsi if the power chairis equipped with pneumatic tires.
Pneumatic tires should be inflated to 35 psi (2.4 bar). If one tire is inflated more than the other, the power chair
will pull to the side that is underinflated.
!Determine if the caster wheels are pivoting freely. If either caster wheel is not pivoting freely, the unit will
veer to the side.
What if the Jazzy 1107 powers up, but will not move?
!Determine if both manual freewheel levers are in the freewheel position. If the power chair is in freewheel
mode, then the electronics will function but the motors will not spin the wheels.
!Determine if the battery condition meter LEDs are flashing a fault code. The Jazzy 1107 comes equipped
with either a VSI or FLIGHTcontroller. Each controller will flash a code via the battery condition meter LEDs
if a system fault is detected.
VSI DIAGNOSTIC FLASH CODES
# OF LEDS CODE CAUSE POSSIBLE SOLUTION
One red LED 1 Low battery voltage Charge batteries
Two red LEDs 2 Left motor open Make sure left motor is plugged into controller.
Three red LEDs 3 Left motor wiring fault Contact your authorized Pride Provider.
Three red LEDs 4 Right motor open Make sure right motor is plugged into controller.
One yellow LED
Three red LEDs 5 Right motor wiring fault Contact your authorized Pride Provider.
Two yellow LEDs
Three red LEDs 6 Inhibit active Contact your authorized Pride Provider.
Three yellow LEDs
Three red LEDs 7 Joystick error Contact your authorized Pride Provider.
Four yellow LEDs
Three red LEDs 8 Controller error Contact your authorized Pride Provider.
Four yellow LEDs
One green LED
Three red LEDs 9 Brake fault Make sure both motors are plugged into controller.
Four yellow LEDs
Two green LEDs
Three red LEDs 10 High battery voltage Contact your authorized Pride Provider.
Four yellow LEDs
Three green LEDs

3 www.pridemobility.com INFINFB2041/Rev A/11-29-06
BASICTROUBLESHOOTING INSTRUCTIONS: JAZZY 1107
What if the speed LEDs on the VSI begin to flash?
!Determineifthebattery chargerisconnectedtothe controller.When the battery charger is connected to the
controller, an internal charger inhibit feature keeps the power chair from driving. This is indicated by the VSI
speed LED(s) flashing.
What if the speed LEDs on the VSI begin to scroll?
!Determine if the VSI has been placed in lock mode. The VSI is equipped with a lock mode feature that
prevent unintended use of the power chair. If the VSI is in lock mode, deflect the joystick full forward until it
beeps, then deflect the joystick full rearward until it beeps, and finally return the joystick to the neutral position.
The joystick should go back to the drive function.
FLIGHT DIAGNOSTIC FLASH CODES
The battery condition meter will flash fault codes when the FLIGHT controller detects an abnormal condition in the
electrical system. The battery condition meter consists of ten lights arranged in an arc over the on/off key. When the
batteries are at full charge, all ten LEDs will be lit in a steady display. As the battery voltage drops, the number of
lights reduces from right to left. When a fault is detected by the controller, the battery condition meter LEDs will
flash in a numbered sequence followed by a 2-second pause.
CODE SEQUENCE CODE CAUSE POSSIBLE SOLUTION
One pause One 1 Possible StallTimeout Turn joystick off then on.
Two pause Two 2 Battery Fault Charge batteries.
Three pause Three 3 Left Motor Fault Make sure left motor is
plugged in.
Four pause Four 4 Right Motor Fault Make sure right motor is
plugged in.
Five pause Five 5 Left Park Brake Fault Contact your authorized
Pride Provider.
Six pause Six 6 Right Park Brake Fault Contact your authorized
Pride Provider.
Seven pause Seven 7 Joystick Fault Contact your authorized
Pride Provider.
Eight pause Eight 8 Controller Fault Contact your authorized
Pride Provider.
Nine pause Nine 9 Controller Fault Contact your authorized
Pride Provider.
Ten pause Ten 10 Controller Fault Contact your authorized
Pride Provider.
Eleven pause Eleven 11 Controller Fault Contact your authorized
Pride Provider.

What if the left red battery condition meter LED on the FLIGHT is flashing?
!This indicates that the battery voltage is very low and the batteries should be charged immediately.
Whatifthepower chairdoes not driveandthebattery condition meterLEDs arescrolling fromrightto left?
!This indicates that the FLIGHT is in lock mode. To unlock, press the horn button twice.
What if the battery condition meter LEDs are scrolling left to right, alternating with a steady display?
!This indicates that the FLIGHT is plugged in for charging. The steady display indicates the current state of
battery charge.
What if the power chair will not drive and all battery condition meter LEDs are flashing rapidly nonstop?
!The FLIGHT has detected an Out Of NeutralAPower Up (OONAPU) condition. This means that the joystick
was not in the neutral (center) position when the controller was turned on. To clear the fault, release the joystick
to the neutral (center) position and restart the power chair.
BASICTROUBLESHOOTING INSTRUCTIONS: JAZZY 1107
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