Pride Jazzy Select 14 INFINFB2048 Guide

1 www.pridemobility.com INFINFB2048/Rev A/11-29-06
BASIC TROUBLESHOOTING INSTRUCTIONS: JAZZY SELECT 14
Any electromechanical device requires occasional troubleshooting. However, most problems that arise can usually
be solved with a bit of thought and common sense. Many of these problems occur because the batteries are not fully
charged or because the batteries are worn down and can no longer hold a charge. Below are a series of basic
troubleshooting instructions for the Jazzy Select 14 Power Chair. This information is to be used as a supplement to
the troubleshooting instructions provided in the owner’s manual. If you have any questions about this information,
contact your authorized Pride Provider.
What if the systems on my Jazzy Select 14 seem to be “dead” (controller does not light up when the on/off
key is pressed)?
!Make sure the batteries are wired properly—refer to the battery wiring diagram located on the power base.
!Make sure the connections on the battery terminals are tight and secure.
!Make sure the battery quick-disconnect harness connections are fully joined.
!Make sure the main circuit breaker has not tripped—push in the main circuit breaker reset button.
!Make sure the controller is completely connected to the power base.
What if the range per charge of my Jazzy Select 14 diminishes over time?
!Determine if the batteries have ever been replaced. Batteries over a year old may be defective.
!Determine how frequently you charge the batteries in comparison to how often you use the powerchair.
If you use your power chair on a daily basis, you should charge the batteries every day for 8-14 hours.
!Determine when the batteries were last charged. Even if the power chair has not been in use, the batteries
should be charged once a week for 12-14 hours.
!Determine how long you let the batteries charge. It takes 8-14 hours to fully charge a depleted set of
batteries; continual undercharging reduces the overall life of the batteries.
!Observe the ammeter during battery charging to determine if the batteries are receiving a charge. If the
ammeter does not go up when the battery charger is plugged into the charger power cord receptacle and an
electrical outlet, the batteries are not getting charged. Check the charger fuse and ensure the electrical outlet is
good.
!Determine if a wall switch controls the electrical outlet used for battery charging. If a wall switch does
control the outlet and the switch is turned off inadvertently, the batteries will not fully charge.
!Is an extension cord being used to connect the battery charger to the electrical outlet? Pride prohibits the
use of an extension cord when charging the batteries. The charger should be plugged directly into a properly-
wired standard electrical outlet as the length and condition of the extension cord can have an adverse affect on
the battery charger.
!Determine how far you let the battery condition meter LEDs go down before charging the batteries. If
you continually allow the battery condition meter LEDs to fall into the red area, the overall life of the batteries
will be reduced.
What if my Jazzy Select 14 is operating slower than it has in the past?
!Determine when the batteries were last charged. When the battery charge gets low, the batteries supply less
power to the motors, which causes the motors to spin slower.
!Determine the temperature of the power chair at the time the problem occurred. The Jazzy Select 14
electrical system will protect itself from overheating when its internal temperature gets too high by reducing the
amount of power sent to the motors. When this happens, the power chair will gradually slow to a stop.Allow
the power chair to cool down and it will resume normal operation.

INFINFB2048/Rev A/11-29-06 www.pridemobility.com 2
BASIC TROUBLESHOOTING INSTRUCTIONS: JAZZY SELECT 14
What if my Jazzy Select 14 begins pulling to one side?
!Determine if the joystick is being deflected straight or at a slight angle. Even a small amount of deflection
right or left will cause the chair to veer over a long distance.
!Determine if both manual freewheel levers are in the drive position. If only one manual freewheel lever is
in the drive position, the other motor will not operate and the Jazzy Select 14 will veer severely.
!Determine if both tires are inflated to the properpsi if the power chairis equipped with pneumatic tires.
Pneumatic tires should be inflated to 35 psi (2.4 bar). If one tire is inflated more than the other, the power chair
will pull to the side that is underinflated.
What if the Jazzy Select 14 powers up, but will not move?
!Determine if both manual freewheel levers are in the freewheel position. If the power chair is in freewheel
mode, then the electronics will function but the motors will not spin the wheels.
!Determine if the controlleris flashing a fault code.The Jazzy Select 14 comes equipped with a VSI orVR2
controller. Both controllers will flash a code via the battery condition meter LEDs if a system fault is detected.
VSI DIAGNOSTIC FLASH CODES
# OF LEDS CODE CAUSE POSSIBLE SOLUTION
One red LED 1 Low battery voltage Charge batteries
Two red LEDs 2 Left motor open Make sure left motor is plugged into controller.
Three red LEDs 3 Left motor wiring fault Contact your authorized Pride Provider.
Three red LEDs 4 Right motor open Make sure right motor is plugged into controller.
One yellow LED
Three red LEDs 5 Right motor wiring fault Contact your authorized Pride Provider.
Two yellow LEDs
Three red LEDs 6 Inhibit active Contact your authorized Pride Provider.
Three yellow LEDs
Three red LEDs 7 Joystick error Contact your authorized Pride Provider.
Four yellow LEDs
Three red LEDs 8 Controller error Contact your authorized Pride Provider.
Four yellow LEDs
One green LED
Three red LEDs 9 Brake fault Make sure both motors are plugged into controller.
Four yellow LEDs
Two green LEDs
Three red LEDs 10 High battery voltage Contact your authorized Pride Provider.
Four yellow LEDs
Three green LEDs

3 www.pridemobility.com INFINFB2048/Rev A/11-29-06
BASIC TROUBLESHOOTING INSTRUCTIONS: JAZZY SELECT 14
What if the speed LEDs on the VSI begin to flash?
!Determine if the battery charger is connected to the power base. When the battery charger is connected to
the power base, an internal charger inhibit feature keeps the power chair from driving. This is indicated by the
VSI speed LED(s) flashing.
!Determine if the charger harness fuse has blown. A blown charger fuse can cause the charger inhibit to
activate.
!Determine if all controller connections are plugged into the power base properly. If the 3-pin charger
inhibit connector is not plugged in properly, then the charger inhibit feature will activate.
What if the speed LEDs on the VSI begin to scroll?
!Determine if the VSI has been placed in lock mode. The VSI is equipped with a lock mode feature that
prevents unintended use of the power chair. If the VSI is in lock mode, deflect the joystick full forward until it
beeps, and then deflect the joystick full rearward until it beeps. The controller should go back to the drive
function.
VR2 DIAGNOSTIC FAULT CODES
FAULT CODE PROBABLE CAUSE(S) POSSIBLE SOLUTION
One red LED The batteries need charging. Check the battery connections. If the battery
There is a bad connection to the batteries. connections are good, then try charging the
batteries.
Two red LEDs There is a bad connection on the left motor. Check the left motor connections and wiring
harnesses.
Three red LEDs The left motor has a short to a battery Contact your authorized Pride Provider.
connection.
Three red LEDs There is a bad connection on the right Check the right motor connections and wiring
One yellow LED motor. harnesses.
Three red LEDs The right motor has a short to a battery Contact your authorized Pride Provider.
Two yellow LEDs connection.
Three red LEDs The charge inhibit has been activated. Make sure that the battery charger is not
Three yellow LEDs connected to the power base.
Three red LEDs There is a joystick fault. Make sure the joystick is in the center position
Four yellow LEDs and then power off and on again.
Three red LEDs There is a control system fault. Check power module and joystick module
Four yellow LEDs connections and wiring.
One green LED
Three red LEDs The park brakes have a bad connection. Check the left and right motor connections and
Four yellow LEDs wiring.
Two green LEDs
Three red LEDs An excessive voltage has been applied to Check the battery connections.
Four yellow LEDs the control system.
Three green LEDs
What if the left red battery condition meter LED on the VR2 is flashing?
!This indicates that battery voltage is very low and the batteiries should be charged immediately.

BASIC TROUBLESHOOTING INSTRUCTIONS: JAZZY SELECT 14
What if the speed indicator LEDs on the VR2 begin to flash?
!Determine if the battery charger is connected to the power base.When the battery charger is connected to
the power base, an internal charger inhibit feature keeps the power chair from driving.
!Determine if the charger harness fuse has blown. A blown charger fuse can cause the charger inhibit to
activate.
What if all of the battery condition meter LEDs on the VR2 blink once every 2.5 seconds?
!ThisindicatesthattheVR2isinsleepmode.Turn the controller off, then back on to resume normal operation.
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