Proliphix NT10e User manual

Basic Series Network Thermostat
Configuration Guide
(NT10e and NT20e)
Release 3.0
Part No. 600-01000-201, Rev. 1
June 2007
Inside ...
Configuring the thermostat using the TDI
Configuring the thermostat using the TMI
Troubleshooting

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Part No. 600-01000-201, Rev. 1
Copyright
Copyright © 2007 Proliphix, Inc. All Rights Reserved.
The following are trademarks of Proliphix, Inc.:
All other trademarks are the property of their respective owners.
This document contains information that is the property of Proliphix, Inc. This document may not be
copied, reproduced, reduced to any electronic medium or machine readable form, or otherwise
duplicated, and the information herein may not be used, disseminated or otherwise disclosed, except with
the prior written consent of Proliphix, Inc.

Beta Draft Confidential Software License Agreement
Basic Series Network Thermostat Configuration Guide, Release 3.0 iii
Part No. 600-01000-201, Rev. 1
License for Use of Proliphix Software
IMPORTANT NOTICE -- READ CAREFULLY: This License For Customer Use of the Proliphix
Remote Management Interface Software ("PROLIPHIX LICENSE") is the agreement which governs use
of the software of Proliphix Incorporated and its subsidiaries ("Proliphix") downloadable here from,
including computer software and associated printed materials ("PROLIPHIX SOFTWARE"). By
downloading, installing, or otherwise using the PROLIPHIX SOFTWARE, you agree to be bound by the
terms of this PROLIPHIX LICENSE. If you do not agree to the terms of this PROLIPHIX LICENSE, do
not download or run the PROLIPHIX SOFTWARE.
RECITALS Use of Proliphix's products requires four elements: the Thermostat, the Thermostat FIRMWARE, the
Proliphix Remote Management Software and a personal computer. The PROLIPHIX SOFTWARE is
protected by copyright laws and international copyright treaties, as well as other intellectual property
laws and treaties. This PROLIPHIX LICENSE sets forth the terms and conditions of the SOFTWARE
LICENSE only.
DEFINITIONS Customer. Customer means the entity or individual that uses the SOFTWARE.
GRANT OF
LICENSE
Rights and Limitations of Grant. Proliphix hereby grants Customer the following non-exclusive,
non-transferable right to use the SOFTWARE, with the following limitations:
Rights. Customer may use the SOFTWARE on one or more computers, and may not otherwise copy the
SOFTWARE. This PROLIPHIX LICENSE of SOFTWARE may be used concurrently on different
computers.
LIMITATIONS No Reverse Engineering. Customer may not reverse engineer, decompile, or disassemble the
SOFTWARE, nor attempt in any other manner to obtain the source code.
No Separation of Components. The SOFTWARE is licensed as a single product. Its component parts
may not be separated for use on more than one computer, nor otherwise used separately from the other
parts.
No Rental. Customer may not rent or lease the SOFTWARE to someone else.
TERMINATION This LICENSE will automatically terminate if Customer fails to comply with any of the terms and
conditions hereof. In such event, Customer will be prohibited from access to the SOFTWARE by
termination of Customer’s Remote Management Interface account.
Defensive Suspension. If Customer commences or participates in any legal proceeding against Proliphix,
then Proliphix may, in its sole discretion, suspend or terminate all license grants and any other rights
provided under this LICENSE during the pendency of such legal proceedings.
COPYRIGHT All title and copyrights in and to the SOFTWARE (including but not limited to all images, photographs,
animations, video, audio, music, text, and other information incorporated into the SOFTWARE), the
accompanying printed materials, and any copies of the SOFTWARE, are owned by Proliphix, or its
suppliers. The SOFTWARE is protected by copyright laws and international treaty provisions.
Accordingly, Customer is required to treat the SOFTWARE like any other copyrighted material, except
as otherwise allowed pursuant to this LICENSE and that it may make one copy of the SOFTWARE
solely for backup or archive purposes.
APPLICABLE
LAW
This LICENSE shall be deemed to have been made in, and shall be construed pursuant to, the laws of the
Commonwealth of Massachusetts. The United Nations Convention on Contracts for the International Sale
of Goods is specifically disclaimed.

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Software License Agreement
DISCLAIMER OF
WARRANTIES
AND
LIMITATION ON
LIABILITY
No Warranties. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE
SOFTWARE IS PROVIDED "AS IS" AND PROLIPHIX AND ITS SUPPLIERS DISCLAIM ALL
WARRANTIES, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO,
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE.
No Liability for Consequential Damages. TO THE MAXIMUM EXTENT PERMITTED BY
APPLICABLE LAW, IN NO EVENT SHALL PROLIPHIX OR ITS SUPPLIERS BE LIABLE FOR
ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER
(INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS,
BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, OR ANY OTHER
PECUNIARY LOSS) ARISING OUT OF THE USE OF OR INABILITY TO USE THE
SOFTWARE,EVEN IF PROLIPHIX HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES.
OTHER If any provision of this LICENSE is inconsistent with, or cannot be fully enforced under, the law, such
provision will be construed as limited to the extent necessary to be consistent with and fully enforceable
under the law. This LICENSE is the final, complete and exclusive agreement between the parties relating
to the subject matter hereof, and supersedes all prior or contemporaneous understandings and agreements
relating to such subject matter, whether oral or written. This LICENSE may only be modified in writing
signed by an authorized officer of Proliphix. Customer agrees that it will not ship, transfer or export the
SOFTWARE into any country, or use the SOFTWARE in any manner, prohibited by the United States
Bureau of Export Administration or any export laws, restrictions or regulations.

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Technical
Support
When contacting Proliphix, Inc. for technical assistance, please have the following information available:
Product model and serial number.
Type of heating/cooling system (example: gas, oil, or electric; warm air, hot water, heat pump,
steam or gravity).
Location and number of wires attached to your Proliphix thermostat.
For additional assistance, please contact Proliphix, Inc. Technical Support,
9:00 AM to 5:00 PM Eastern Time Monday to Friday:
Web: www.proliphix.com
Email: [email protected]
Telephone: 1-866-IPLIVING
Fax: [phone]
Warranty
Information
Proliphix, Inc. warrants its products to be free from manufacturing defects in materials and workmanship
under normal use for a period of 1 year for Professional and Basic Series Thermostats, Thermal Management
Network Thermostats, Ethernet Power Adapters and Thermal Sensors from the date of purchase.
Proliphix shall not be liable to honor the terms of this warranty if the product has been used in any other
application other than that for which it was intended, or if it has been subjected to misuse, accidental damage,
acts of God, modification, or improper installation procedures. Furthermore, this warranty covers only
products which have all original and unaltered markings and labels (serial numbers, model numbers, etc.) of
manufacture. This limited warranty does not cover the repair of cracked, scratched, broken or modified
plastics; other cosmetic damage; or parts that have been altered, defaced or removed; or the scratching,
cracking or breakage of the product.
This warranty is not transferable.
THE FOREGOING WARRANTIES ARE THE SOLE AND EXCLUSIVE WARRANTIES EXPRESSED
OR IMPLIED GIVEN BY PROLIPHIX IN CONNECTION WITH THE PRODUCT, AND PROLIPHIX
DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OF
THIRD PARTY RIGHTS. PROLIPHIX DOES NOT PROMISE THAT THE PRODUCT IS ERROR-FREE
OR WILL OPERATE WITHOUT INTERRUPTION. PROLIPHIX WILL NOT BE LIABLE FOR
INCIDENTAL OR CONSEQUENTIAL DAMAGES OR FOR ANY OTHER LOSSES, EXPENSES OR
DAMAGES RELATING TO PRODUCT DEFECTS OR FAILURES. CUSTOMER'S SOLE REMEDY,
AND PROLIPHIX'S SOLE OBLIGATION, WITH RESPECT TO ANY PRODUCT DEFECTS OR
FAILURES (REGARDLESS OF WHETHER YOUR CLAIM IS ASSERTED IN CONTRACT, TORT,
STRICT LIABILITY OR OTHERWISE) SHALL BE (AT PROLIPHIX'S SOLE OPTION) REPAIR,
REPLACEMENT OR REFUND OF THE PRICE PAID. IN NO EVENT WILL PROLIPHIX'S LIABILITY
WITH RESPECT TO A PRODUCT, EXCEED THE PRICE PAID FOR SUCH PRODUCT.
This warranty statement supersedes all previous warranties.
This warranty extends to products purchased directly from Proliphix or an authorized Proliphix agent, dealer,
distributor, or reseller.

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Material
Return
Procedure
No merchandise may be returned for credit, exchange, or service without prior authorization from Proliphix.
To obtain warranty service for Proliphix products, contact Proliphix Customer Service (1-866-475-4846) and
request a Return Material Authorization (RMA) number.
Products may be returned for credit, exchange, or service with a Proliphix RMA number and with proof of
purchase. Enclose a note explaining the symptoms of the problem, stating the RMA number, and the name,
address and phone number of the company or individual contact.
Authorized returns must be shipped prepaid to Proliphix at:
Proliphix, Inc.
66 Tadmuck Road
Suite #1
Westford, MA 01886
The RMA number must be clearly marked on the outside of the package. Products received without an RMA
number or without shipping prepaid will be subject to refusal by Proliphix. Proliphix reserves the right to
charge a 15% restocking fee plus shipping costs on any products returned without an RMA.
Return shipping charges following repair of items under warranty shall be paid by Proliphix via standard
ground carrier. In the event that repairs are found to be non-warranty, return shipping charges will be paid by
the purchaser.
FCC Model: NT10e/NT20e, NT100e/h, NT120e/h, NT150e/h, TM220e/h, and TM250e/h
Made in the USA
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1)
this device may not cause harmful interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
CSA Power: 24VAC 45mA 60Hz
48VDC 22mA 60Hz
Switched power each contact: 24VAC 2A 60Hz

Beta Draft Confidential Contents
Basic Series Network Thermostat Configuration Guide, Release 3.0 vii
Part No. 600-01000-201, Rev. 1
Contents
Preface
Audience xi
Documentation Reading Path xii
Proliphix Documentation Library xiii
Conventions xiv
Technical Publications xv
Technical Support xv
Proliphix Welcomes Your Comments xvi
Chapter 1 Overview
Before You Begin 1-3
IP Address and Port Number 1-3
Logging In to the Thermostat 1-3
Real Time Clock 1-3
What’s Next? 1-4
Chapter 2 Configuring the Thermostat Using the TDI
Thermostat Buttons and LCD Screen Options 2-1
Thermostat Screen 2-4
HVAC Screen 2-6
Sensor Status Screen 2-8
Status & Control Screen 2-9
Thermostat Control Screen 2-10
Thermostat Status Screen 2-12
Alarm Status Screen 2-13
Network Status Screen 2-14
Chapter 3 Configuring the Thermostat Using the TMI
Thermostat Management Interface (TMI) Authentication 3-1
DHCP Assigned IP Addresses 3-2
Before you Begin 3-2
Connecting the Thermostat to the Local Network 3-3
Remote Management 3-4
Logging In to the Thermostat 3-4
Thermostat Management Interface (TMI) 3-5
HTML Interface 3-5
Logging In to the Thermostat 3-7
Status & Control Page 3-9
General Settings Page 3-13
Setback Schedules Page 3-17
Thermostat Scheduling 3-18
Occupied, Unoccupied, Other Class Schedule Pages 3-20
Default Weekly Schedule 3-22
Schedule Special Days 3-23
Special Days Examples 3-24
Network Settings Page 3-27

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Advanced Settings Page 3-30
Sensor Settings Page 3-35
Remote Access Page 3-38
Remote Server Configuration 3-38
Remote Discovery Status Page 3-41
Usage Counters Page 3-42
Password Settings Page 3-44
Chapter 4 Troubleshooting
Resetting the Thermostat 4-1
Software Reset 4-1
Factory Reset 4-2

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List of Figures
Figure 1-1 Thermostat Configuration Process Flow 1-2
Figure 2-1 Thermostat Buttons and LCD Options 2-1
Figure 2-2 Primary Screen Cycle 2-3
Figure 2-3 Thermostat (Default) Screen 2-4
Figure 2-4 HVAC Screen Example 2-6
Figure 2-5 Changing the HVAC Setting 2-7
Figure 2-6 Sensor Status Screen 2-8
Figure 2-7 Status & Control Screen 2-9
Figure 2-8 Thermostat Control Screen 2-10
Figure 2-9 Thermostat Status Screen 2-12
Figure 2-10 Alarm Status Screen 2-13
Figure 2-11 Network Status Screen 2-14
Figure 3-1 Status & Control (Login) Page 3-7
Figure 3-2 Administrator Authentication Window 3-8
Figure 3-3 Status and Control Page 3-9
Figure 3-4 General Settings (Alarms and Alerts Pending) Page 3-13
Figure 3-5 Setback Schedules Page 3-17
Figure 3-6 Day Class Scheduling 3-18
Figure 3-7 In (Out or Away) Class Schedule Page 3-20
Figure 3-8 Default Weekly Schedule Page 3-22
Figure 3-9 Schedule Special Days Page 3-23
Figure 3-10 Special Days Table Page (Example 1) 3-24
Figure 3-11 Special Days Table Page (Example 2) 3-25
Figure 3-12 Setback Schedules Page 3-26
Figure 3-13 Network Settings Page 3-27
Figure 3-14 Advance Settings Page - Heat Pump HVAC 3-30
Figure 3-15 Advanced Settings Page - Fuel Burner HVAC 3-31
Figure 3-16 Sensor Settings Page 3-35
Figure 3-17 Remote Access Page 3-38
Figure 3-18 Remote Discovery Status Page 3-41
Figure 3-19 Usage Counters Page 3-42
Figure 3-20 Admin Password Settings Page 3-44

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Contents
x Basic Series Network Thermostat Configuration Guide, Release 3.0
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List of Tables
Table 2-1 Thermostat Buttons and LCD Options 2-2
Table 2-2 Thermostat Screen Options 2-4
Table 2-3 HVAC Screen Options 2-6
Table 2-4 Sensor Status Screen Options 2-8
Table 2-5 Status & Control Screen Options 2-9
Table 2-6 Thermostat Status Screen Options 2-11
Table 2-7 Alarm Status Screen Options 2-13
Table 3-1 Thermostat Status Field Descriptions 3-10
Table 3-2 General Settings Field Descriptions 3-14
Table 3-3 In (Out or Away) Class Schedule Field Descriptions 3-21
Table 3-4 Default Weekly Schedule Field Descriptions 3-22
Table 3-5 Network Settings Field Descriptions 3-28
Table 3-6 Advanced Settings Fields - HVAC Fuel Burner Field Descriptions 3-32
Table 3-7 Sensor Settings Field Descriptions 3-36
Table 3-8 Remote Access Page Field Descriptions 3-39
Table 3-9 Usage Counters Page Field Descriptions 3-43
Table 3-10 Admin Password Settings Field Descriptions 3-45

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Preface
The Basic Series Network Thermostat Configuration Guide describes how to control
and configure Proliphix devices (for example, thermostats) through either the
Thermostat Device Interface (TDI) or more specifically through the browser-based
Thermostat Management Interface (TMI).
Audience
This guide is intended for managers and/or facilities managers or those responsible for
managing multiple devices remotely in small or medium size buildings, multiple
buildings, or corporate environments.
As a reader of this guide, you should be familiar with the use of an Internet browser
(for example Internet Explorer or Mozilla) and have a working knowledge of general
data networking principles. You should have prior experience with establishing a local
area network (LAN) in either a home or office. You should understand the basic
principles of connecting patch panels and switches as well as configuring features on a
firewall router.
Be sure to read the Software Release Notes (SRN) on our web site for this product.
The SRN contains the most current product information and requirements.

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Preface
Documentation Reading Path
The following is the recommended documentation reading path for installing and
configuring Proliphix devices. For a detailed description of each guide, see Proliphix
Documentation Library (page xiii).
1
2
3
Installing the Thermostat
Proliphix Thermostat Installation Guide
Proliphix Ethernet Power Adapter Installation Guide
Connecting to the Local Network
Basic Series Network Thermostat Configuration Guide
Accessing the Thermostat Remotely
Using the Proliphix Remote
Management Server
Proliphix Remote Management Setup Guide

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Basic Series Network Thermostat Configuration Guide, Release 3.0 xiii
Part No. 600-01000-201, Rev. 1
Proliphix Documentation Library
The following documentation is available for Proliphix products. Software Release
Notes ship with each product. For ordering information, see page xv.
Proliphix Product Title Audience
NT10e, NT20e, NT100e/h,
NT120e/h, and NT150e/h
Proliphix Thermostat Installation Guide For customers who want to install the Basic and
Professional series thermostat.
EPA 20 and EPA 60 Proliphix Ethernet Power Adapter
Installation Guide
For customers who want to install the EPA-20 or
EPA-60 Ethernet Power Adapter.
NT100e/h and NT120e/h Proliphix Remote Management Setup
Guide
For customers who want to manage the
thermostat using the Proliphix Remote
Management Server.
NT10e, NT20e, NT100e/h,
NT120e/h, and NT150e/h
Proliphix Remote Management User Guide For customers who own either the Basic series or
Professional series thermostat and want to
remotely manage their thermostats through
secure authentication at the Proliphix web site.
TM220e/h and TM250e/h Thermal Managment Series Network
Thermostat Configuration Guide
(TM220e/h and TM250e/h)
For customer who want to access and control
their Proliphix Thermal Management series
thermostat through either the Thermostat Device
Interface or more specifically through the
browser-based Thermostat Management
Interface (TMI).
NT100e/h, NT120e/h, and
NT150e/h
Professional Series Network Thermostat
Configuration Guide
(NT100e/h, NT120e/h, and NT150e/h)
For customer who want to access and control
their Proliphix Professional series thermostat
through either the Thermostat Device Interface or
more specifically through the browser-based
Thermostat Management Interface (TMI).
NT10e and NT20e Basic Series Network Thermostat
Configuration Guide
(NT10e and NT20e)
For customer who want to access and control
their Proliphix Basic series thermostat through
either the Thermostat Device Interface or more
specifically through the browser-based
Thermostat Management Interface (TMI).
NT10e, NT20e, NT100e/h,
NT120e/h, NT150e/h,
TM220e/h, and TM250e/h
Proliphix Device Management Software
User’s Guide
For customer who want to manage their Proliphix
devices (for example, thermostats) remotely
using the PDMS.

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Preface
Conventions
This guide uses the following conventions, when applicable:
Description Convention and Example
Commands or keywords, file or path names Boldface font
Variable parameters for which you supply values <courier italics>
Options and arguments for which you supply values [ ]
Information that the user must enter Courier Bold font
Screen messages or system output Courier Regular font
Selecting a menu item Menu => Option
Book titles, new terms, and emphasized text Italics
Note
Additional information that may apply to the subject text.
Caution
Proceed carefully to avoid possible equipment damage or data loss.
Warning
Proceed carefully to avoid possible personal injury.
Tip
Provide helpful suggestions.

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Technical Publications
Customers can obtain product documentation on our web site at
http://www.proliphix.com/Documenation.aspx.
Technical Support
Proliphix Technical Support provides technical support between the hours of 9:00 AM
and 5:00 PM Eastern Time, Monday through Friday. Extended 7/24 contracts are
available.
When contacting Proliphix Technical Support, please have the following information
available:
Product model and serial number
Type of heating/cooling system (for example, gas, oil, or electric; warm air, hot
water, heat pump, steam or gravity)
Location and number of wires attached to the Proliphix thermostat
To contact Proliphix Technical Support:
Note
Documentation is available for currently supported product releases.
Documentation is available in Adobe PDF format. You can view PDFs online using
the Adobe Reader ® 6.0 or later. To download the latest version of the Adobe
Reader software from the Adobe web site, click
http://www.adobe.com/products/acrobat/readstep2.html.
Proliphix, Inc.
www.proliphix.com
66 Tadmuck Road, Suite 1
Westford, MA 01886
E-mail: [e-mail]
Telephone support
1-866-IPLIVING
Fax: Attention Proliphix Technical Support
1-978-692-3378

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Preface
Proliphix Welcomes Your Comments
You can mail, email, or fax your comments. Please include the document part number
in the subject line of your email or fax message.
E-mail: [email protected]
Fax: Attention Technical Publications
978-692-3378
Proliphix, Inc.
Technical Publications
66 Tadmuck Road, Suite 1
Westford, MA 01886

Chapter
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Overview
The Proliphix Basic Series Network Thermostats are powered by a Proliphix Ethernet
Power Adapter (EPA).
The end-user of the Basic Series Thermostats should consult the Proliphix Remote
Management Setup Guide for a complete explanation of remotely managing your
Network Thermostat.

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CHAPTER 1: Overview
You can configure and manage your thermostat using either the Proliphix Thermostat
Management Interface (TMI) or the Thermostat Device Interface (TDI).
Thermostat Management Interface — The Proliphix TMI enables you to manage
and control your Proliphix thermostats through your web browser.
Thermostat Device Interface — The buttons on the front of the thermostat enable
you to modify the temperature, enable basic HVAC functions, and to view the
thermostat’s network configuration and status.
Use the instructions in this guide to configure and manage your thermostat as shown
in Figure 1-1.
Figure 1-1 Thermostat Configuration Process Flow
Chapter 2, Configuring the
Thermostat Using the TDI
Chapter 3, Configuring the
Thermostat Using the TMI
Configure and Manage
the Thermostat
Troubleshoot Potential
Problems Chapter 4, Troubleshooting

Beta Draft Confidential Before You Begin
Basic Series Network Thermostat Configuration Guide, Release 3.0 1-3
Part No. 600-01000-201, Rev. 1
Before You Begin
Before you access and control your Proliphix Network Thermostat through either the
TDI or more comprehensively through the browser-based TMI, you must know the IP
address and port number of the local thermostat and enable the real time clock. The
following sections describe these pre-requisite tasks.
IP Address and Port Number
Your Proliphix Network Thermostat ships from the factory capable to support the
DHCP mode for assigning an IP address to your thermostat. See the DHCP Assigned
IP Addresses (page 3-2) for more information. You must know the IP address and port
number for your thermostat and enter this information in your web browser.
Logging In to the Thermostat
To retrieve the IP address and port number using the Thermostat Device
Interface (buttons and control on the front of the thermostat):
1From the Status & Control Screen (page 2-9), select the Network Status Screen (page
2-14) and record the IP address and port number.
2Enter this IP address and port number (address:port_number) as the URL in your web
browser.
3Log in to the thermostat as follows:
Username: admin
Password: admin (default)
4Access the Network Settings Page (page 3-27) in the Thermostat Management
Interface.
5Disable the DHCP function by selecting Static for the IP address method.
6Enter a unique IP address, Subnet Mask, Gateway, and HTTP port number.
7Click Submit.
Real Time Clock
Your Proliphix Network Thermostat ships from the factory with the real time clock
disabled to ensure longer battery life. You must enable the real time clock to provide
years of accurate timekeeping on your thermostat.
To enable the real time clock:
1On the General Settings Page (page 3-13), check the Set Thermostat Time check box
in the Set Date and Time field.
2Click Submit.

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CHAPTER 1: Overview
What’s Next?
Continue with Chapter 2, Configuring the Thermostat Using the TDI or Chapter 3,
Configuring the Thermostat Using the TMI to manage your thermostat.