Promise SMARTSTOR NS4300N User manual

SMARTSTOR
NS4300N
ProductManual
Version 2.4 SR5

SmartStor NS4300N Product Manual
ii
Copyright
© 2008 Promise Technology, Inc. All Rights Reserved.
Copyright by Promise Technology, Inc. (Promise Technology). No part of this
manual may be reproduced or transmitted in any form without the expressed,
written permission of Promise Technology.
Trademarks
Promise, and the Promise logo are registered in U.S. Patent and Trademark
Office. All other product names mentioned herein may be trademarks or
registered trademarks of their respective companies.
Important data protection information
You should back up all data before installing any drive controller or storage
peripheral. Promise Technology is not responsible for any loss of data resulting
from the use, disuse or misuse of this or any other Promise Technology product.
Notice
Although Promise Technology has attempted to ensure the accuracy of the
content of this manual, it is possible that this document may contain technical
inaccuracies, typographical, or other errors. Promise Technology assumes no
liability for any error in this publication, and for damages, whether direct, indirect,
incidental, consequential or otherwise, that may result from such error, including,
but not limited to loss of data or profits.
Promise Technology provides this publication “as is” without warranty of any
kind, either express or implied, including, but not limited to implied warranties of
merchantability or fitness for a particular purpose.
The published information in the manual is subject to change without notice.
Promise Technology reserves the right to make changes in the product design,
layout, and driver revisions without notification to its users.
This version of the Product Manual supersedes all previous versions.
Recommendations
In this Product Manual, the appearance of products made by other companies,
including, but not limited to software, servers, and disk drives, is for the purpose
of illustration and explanation only. Promise Technology does not recommend,
endorse, prefer, or support any product made by another manufacturer.

iii
Contents
Chapter 1: Introduction to SmartStor . . . . . . . . . . . . . . . . . . . . . . . . .1
About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Protocol Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Key Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Compatible Backup Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Client OS Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Browser Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Chapter 2: Installation and Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Unpacking the SmartStor NS4300N . . . . . . . . . . . . . . . . . . . . . . . . .5
Installing Disk Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Connecting to the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Connecting the Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Installing the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
OS Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Installation: Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Installation: Macintosh . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Setting up the SmartStor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Connecting to PASM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Browser Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Finding the SmartStor’s IP Address . . . . . . . . . . . . . . . . . . . . .20
PASM in your Browser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
PASM in SmartNAVI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
PASM in Bonjour . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Shutting Down the SmartStor . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Chapter 3: Connecting to the SmartStor . . . . . . . . . . . . . . . . . . . . . .27
Setting up a Network Drive on a Windows PC . . . . . . . . . . . . . . . .27
Setting up a Network Drive on a UNIX or Linux PC . . . . . . . . . . . .31
On a Windows or Macintosh PC . . . . . . . . . . . . . . . . . . . . . . . .31
On the UNIX/Linux PC with Command Line Interface . . . . . . .32
On the Linux PC with Graphic Desktop . . . . . . . . . . . . . . . . . .33
Setting up a Network Drive on a Macintosh PC . . . . . . . . . . . . . . .35
In PASM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
On the Macintosh Desktop . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Connecting a USB Printer to SmartStor . . . . . . . . . . . . . . . . . . . . .39
Setting up the Print Server on SmartStor . . . . . . . . . . . . . . . . . . . .40
Setting up Windows Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

SmartStor NS4300N Product Manual
iv
Chapter 3: Connecting to the SmartStor, cont.
Setting up Linux Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
Setting up Macintosh Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Connecting a USB Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Windows PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Linux PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Macintosh PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Disconnecting a USB Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Setting-up Apple iTunes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Downloading the Firefly Plug-in . . . . . . . . . . . . . . . . . . . . . . . .52
Installing the Firefly Plug-in . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Installing and Configuring Apple iTunes . . . . . . . . . . . . . . . . . .54
Chapter 4: One Touch Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Enabling One Touch Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
Creating a Backup Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
Performing a One Touch Backup . . . . . . . . . . . . . . . . . . . . . . . . . .62
Viewing Your Backup Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
Restoring Backed-up Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
Chapter 5: SmartNAVI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
Working with SmartNAVI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
Opening the MSN Window . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
Opening the Main Window . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
Choosing a SmartNAVI Language . . . . . . . . . . . . . . . . . . . . . .69
Starting the Advanced Storage Manager (PASM) . . . . . . . . . .69
Viewing SmartNAVI Information . . . . . . . . . . . . . . . . . . . . . . . .70
Locking the SmartNAVI Window . . . . . . . . . . . . . . . . . . . . . . . .70
Closing SmartNAVI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
Managing Users and Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72
Creating a User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72
Creating the Default User . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
Changing User Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
Changing User Permissions . . . . . . . . . . . . . . . . . . . . . . . . . . .74
Viewing a List of Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
Deleting a User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
Creating a Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
Viewing a List of Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
Adding Members to a Group . . . . . . . . . . . . . . . . . . . . . . . . . . .75
Deleting Members from a Group . . . . . . . . . . . . . . . . . . . . . . . .75

Contents
v
Chapter 5: SmartNAVI, cont.
Managing Users and Groups, cont.
Deleting a Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
Viewing Quotas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
Setting Quotas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
Managing RAID Volumes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78
Creating a RAID Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78
Expanding a RAID Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . .78
Viewing RAID Volume Status . . . . . . . . . . . . . . . . . . . . . . . . . .79
Viewing a List of RAID Volumes . . . . . . . . . . . . . . . . . . . . . . . .79
Recreating a RAID Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . .80
Managing Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
Doing a Backup Now . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
Scheduling a Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83
Viewing Backup Schedules . . . . . . . . . . . . . . . . . . . . . . . . . . . .84
Changing a Scheduled Backup . . . . . . . . . . . . . . . . . . . . . . . . .84
Deleting a Scheduled Backup . . . . . . . . . . . . . . . . . . . . . . . . . .85
Restoring Backed-up Files . . . . . . . . . . . . . . . . . . . . . . . . . . . .85
Viewing the Backup Event Log . . . . . . . . . . . . . . . . . . . . . . . . .86
Saving the Event Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86
Clearing the Event Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87
Managing Share Folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88
Creating a Share Folder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88
Opening a Share Folder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88
Viewing a List of Share Folders . . . . . . . . . . . . . . . . . . . . . . . .89
Changing Share Folder Permissions . . . . . . . . . . . . . . . . . . . .89
Deleting a Share Folder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89
Mounting a Share Folder /
Creating a Network Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90
Un-mounting a Share Folder /
Disconnecting a Network Drive . . . . . . . . . . . . . . . . . . . . . . . . .90
Making Management Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91
Configuring a NAS System . . . . . . . . . . . . . . . . . . . . . . . . . . . .91
Changing Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . .93
Locating the SmartStor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94
Choosing a Default NAS System . . . . . . . . . . . . . . . . . . . . . . .94
Enabling or Disabling Event Notification . . . . . . . . . . . . . . . . . .94
Viewing the System Event Log . . . . . . . . . . . . . . . . . . . . . . . . .95
Adding Application Plug-ins . . . . . . . . . . . . . . . . . . . . . . . . . . .95
Viewing a List of Plug-ins . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96

SmartStor NS4300N Product Manual
vi
Chapter 5: SmartNAVI, cont.
Making Management Settings, cont.
Viewing Plug-in Version Numbers . . . . . . . . . . . . . . . . . . . . . .96
Enabling and Disabling Plug-ins . . . . . . . . . . . . . . . . . . . . . . . .97
Removing Plug-ins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97
Rebooting the SmartStor . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98
Shutting Down the SmartStor . . . . . . . . . . . . . . . . . . . . . . . . . .98
Restarting the SmartStor . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99
Managing Downloads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100
Adding a Link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100
Drag and Drop Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101
Batch Downloading Files . . . . . . . . . . . . . . . . . . . . . . . . . . . .101
Viewing the Download List . . . . . . . . . . . . . . . . . . . . . . . . . . .102
Removing a Link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102
Pausing and Resuming a Download . . . . . . . . . . . . . . . . . . . .103
Viewing the Downloaded List . . . . . . . . . . . . . . . . . . . . . . . . .103
Opening a Downloaded File . . . . . . . . . . . . . . . . . . . . . . . . . .103
Deleting a Downloaded File . . . . . . . . . . . . . . . . . . . . . . . . . .104
Chapter 6: PASM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105
Connecting to PASM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105
PASM in your Browser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .106
PASM in SmartNAVI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107
PASM in Bonjour . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109
Choosing a Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111
Navigating in PASM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111
Logging out of PASM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111
Setting up SmartStor with the Setup Wizard . . . . . . . . . . . . . . . . .112
Step 1 Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112
Step 2 Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112
Step 3 Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113
Step 4 Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113
Step 5 Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113
Finish Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113
Managing Users and Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114
Viewing a List of Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114
Creating a User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114
Changing the Administrator’s Password . . . . . . . . . . . . . . . . .114
Changing a User's Password . . . . . . . . . . . . . . . . . . . . . . . . .115
Deleting a User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115

Contents
vii
Chapter 6: PASM, cont.
Managing Users and Groups, cont.
Viewing a List of Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115
Creating a Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .116
Adding Members to a Group . . . . . . . . . . . . . . . . . . . . . . . . . .116
Removing Members from a Group . . . . . . . . . . . . . . . . . . . . .116
Deleting a Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117
Viewing Quotas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117
Setting Quotas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117
Managing File & Print Services . . . . . . . . . . . . . . . . . . . . . . . . . . .119
Setting up Windows Access . . . . . . . . . . . . . . . . . . . . . . . . . .119
Setting up UNIX/Linux Access . . . . . . . . . . . . . . . . . . . . . . . .121
Setting up Macintosh Access . . . . . . . . . . . . . . . . . . . . . . . . .122
Setting up FTP Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123
Setting up your Print Server . . . . . . . . . . . . . . . . . . . . . . . . . .124
Setting up your DLNA Server . . . . . . . . . . . . . . . . . . . . . . . . .124
Viewing a List of Plug-ins . . . . . . . . . . . . . . . . . . . . . . . . . . . .125
Enabling and Disabling Plug-ins . . . . . . . . . . . . . . . . . . . . . . .125
Viewing a List of Folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . .126
Modifying Folder Services . . . . . . . . . . . . . . . . . . . . . . . . . . . .126
Adding a Folder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .126
Deleting a Folder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127
Setting up Folder Sharing: Windows, Macintosh, FTP . . . . . .127
Setting up Folder Sharing: UNIX and Linux . . . . . . . . . . . . . .128
Managing RAID Volumes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .129
Viewing RAID Volume Status . . . . . . . . . . . . . . . . . . . . . . . . .129
Viewing Disk Drive Information . . . . . . . . . . . . . . . . . . . . . . . .130
Creating a RAID Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . .130
Designating a Spare Drive . . . . . . . . . . . . . . . . . . . . . . . . . . .131
Migrating a RAID Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . .131
Deleting a RAID Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . .132
Viewing an External USB Drive or Memory Stick . . . . . . . . . .133
Formatting an External USB Drive or Memory Stick . . . . . . . .133
Managing Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .134
Viewing a List of Snapshot Backups . . . . . . . . . . . . . . . . . . . .134
Setting up a Snapshot Backup . . . . . . . . . . . . . . . . . . . . . . . .134
Scheduling a Snapshot Backup . . . . . . . . . . . . . . . . . . . . . . .135
Recovering Snapshot Backups . . . . . . . . . . . . . . . . . . . . . . . .135
Viewing the NAS Replication Schedule . . . . . . . . . . . . . . . . .136
Setting up NAS Replication . . . . . . . . . . . . . . . . . . . . . . . . . . .136
Enabling One Touch Backup . . . . . . . . . . . . . . . . . . . . . . . . .137

SmartStor NS4300N Product Manual
viii
Chapter 6: PASM, cont.
Managing the Network Connection . . . . . . . . . . . . . . . . . . . . . . . .138
Viewing Network Setup Information . . . . . . . . . . . . . . . . . . . .138
Making Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . .138
Working with Jumbo Frames . . . . . . . . . . . . . . . . . . . . . . . . .139
Working with DDNS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .139
Making Management Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . .141
Viewing the Event Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .141
Setting up SMTP Authentication . . . . . . . . . . . . . . . . . . . . . . .141
Sending a Test Message . . . . . . . . . . . . . . . . . . . . . . . . . . . .142
Viewing the Email Alert List . . . . . . . . . . . . . . . . . . . . . . . . . .142
Adding an Email Alert Recipient . . . . . . . . . . . . . . . . . . . . . . .143
Deleting an Email Alert Recipient . . . . . . . . . . . . . . . . . . . . . .143
Upgrading the System Firmware . . . . . . . . . . . . . . . . . . . . . .143
Adding Application Plug-ins . . . . . . . . . . . . . . . . . . . . . . . . . .143
Removing Plug-ins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .144
Enabling and Disabling the Buzzer . . . . . . . . . . . . . . . . . . . . .144
Viewing UPS Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .145
Setting up a UPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .145
Setting up System Standby . . . . . . . . . . . . . . . . . . . . . . . . . . .146
Managing the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .147
Setting System Date and Time . . . . . . . . . . . . . . . . . . . . . . . .147
Adjusting for Daylight Saving Time . . . . . . . . . . . . . . . . . . . . .147
Running the Network Time Protocol . . . . . . . . . . . . . . . . . . . .148
Viewing the Results of NTP Synchronization . . . . . . . . . . . . .148
Rebooting the SmartStor . . . . . . . . . . . . . . . . . . . . . . . . . . . .149
Shutting Down the SmartStor . . . . . . . . . . . . . . . . . . . . . . . . .149
Restarting the SmartStor . . . . . . . . . . . . . . . . . . . . . . . . . . . .150
Locating the SmartStor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .150
Viewing System Information . . . . . . . . . . . . . . . . . . . . . . . . . .150
Viewing Enclosure Information . . . . . . . . . . . . . . . . . . . . . . . .151
Enabling the Smart Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . .151
Chapter 7: Technology Background . . . . . . . . . . . . . . . . . . . . . . . .153
Introduction to RAID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .153
RAID 0 – Stripe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .154
RAID 1 – Mirror . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .155
RAID 5 – Block Striping with Distributed Parity . . . . . . . . . . . .156
RAID 10 – Mirror / Stripe . . . . . . . . . . . . . . . . . . . . . . . . . . . . .157

Contents
ix
Chapter 7: Technology Background, cont.
Choosing a RAID Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .158
RAID 0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .158
RAID 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .158
RAID 5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .159
RAID 10 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .159
Spare Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .159
Automatic Rebuilding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .160
Partition and Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .160
RAID Volume Migration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .161
Chapter 8: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .163
Responding to an Audible Alarm . . . . . . . . . . . . . . . . . . . . . . . . . .163
Checking the System Status LED . . . . . . . . . . . . . . . . . . . . . . . . .164
Checking Disk Status LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .164
Replacing a Failed Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . .165
Checking RAID Volume Status in PASM . . . . . . . . . . . . . . . . . . . .166
SmartStor Responds to a Critical RAID Volume . . . . . . . . . . .166
Responding to an Invalid RAID Volume . . . . . . . . . . . . . . . . .167
Checking File System Status in PASM . . . . . . . . . . . . . . . . . . . . .168
Rebuilding the File System . . . . . . . . . . . . . . . . . . . . . . . . . . .168
Checking the Event Log in PASM . . . . . . . . . . . . . . . . . . . . . . . . .169
Responding to Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .170
Checking Enclosure Status in PASM . . . . . . . . . . . . . . . . . . . . . .173
Solving Network Connection Problems . . . . . . . . . . . . . . . . . . . . .174
Verifying Connections with SmartNAVI . . . . . . . . . . . . . . . . . .176
SmartStor Lockup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .177
Checking Your Email Inbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .179
Restoring the Default Password . . . . . . . . . . . . . . . . . . . . . . . . . .179
Resolving a Windows Firewall Issue . . . . . . . . . . . . . . . . . . . . . . .180
Chapter 9: Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .183
Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . .183
Contacting Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . .187
Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .190
Returning Product For Repair . . . . . . . . . . . . . . . . . . . . . . . . . . . .192
Appendix A: Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .195
Upgrading the Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .195
Connection Problems After Restart . . . . . . . . . . . . . . . . . . . . . . . .196

SmartStor NS4300N Product Manual
x
Appendix B: Important Information . . . . . . . . . . . . . . . . . . . . . . . . .197
GNU General Public License . . . . . . . . . . . . . . . . . . . . . . . . . . . .197
Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .197
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .199

1
Chapter 1: Introduction to SmartStor
• About This Manual (page 1)
• Architecture (page 2)
• Protocol Support (page 2)
• Key Benefits (page 2)
• Specifications (page 3)
• Compatible Backup Software (page 4)
• Client OS Support (page 4)
• Browser Support (page 4)
Promise Technology’s SmartStor NS4300N is a network attached storage (NAS)
solution for external storage targeted for small and medium business (SMB)
users and small office/home office (SOHO) users.
With a NAS product, users can save their work and have access to files over the
network without having to carry around a disk drive or memory stick. The
Administrator can manage access privileges for greater security. Multiple backup
and synchronization functions protect your data.
About This Manual
This Product Manual describes how to setup, use, and maintain the SmartStor
NS4300N. It also describes how to use:
• SmartNAVI software that you install and run on your Windows or
Macintosh PC
• Promise Advanced Storage Manager (PASM) software that runs on the
SmartStor
This manual includes a full table of contents, chapter task lists, and numerous
cross-references to help you find the specific information you are looking for.
Also included are four levels of notices:
Note
A Note provides helpful information such as hints or alternative
ways of doing a task.
Important
An Important calls attention to an essential step or point required
to complete a task. Important items include things often missed.

SmartStor NS4300N Product Manual
2
Architecture
The SmartStor NS4300N’s architecture is based on the Freescale MPC8343
microprocessor and the Promise PDC40719 Serial ATA RAID Controller. The
Gigabit Ethernet port is used for the data transfer and management. The USB
ports are used for a printer, expansion drives, and Uninterruptable Power Supply
(UPS).
Protocol Support
SmartStor NS4300N supports:
• Windows 2000, XP Professional, 2003 Server; and Vista Business,
Enterprise, and Ultimate clients through SMB and CIFS protocols
• UNIX and Linux clients through the NFS protocol
• Macintosh clients through the AFP protocol
• FTP clients through the FTP protocol
• DLNA clients through UPnP protocol with an optional plug-in
• Up to 16 concurrent connections
Key Benefits
• Easy-to-use browser-based management interface
• Data sharing over the network
• One-touch backup of designated file folders on client PC
• Snapshot backup for real-time image of the file system
• Remote NAS-to-NAS synchronization and backup
• Network print server with USB printer
• User, Group, and Quota management
• UPS support with automated shutdown
• Heterogeneous environment: Windows, UNIX, Linux, and Macintosh
Caution
A Caution informs you of possible equipment damage or loss of
data and how to avoid them.
Warning
A Warning notifies you of probable equipment damage or loss of
data, or the possibility of physical injury, and how to avoid them.

Chapter 1: Introduction to SmartStor
3
Specifications
• Disk drive support:
• Four 1.5 Gb/s or 3 Gb/s SATA 3.5-inch disk drives
• Conforms to Serial ATA 1.0 specification and Serial ATA II: Extensions
to Serial ATA 1.0 specification (SATA II, phase I specification)
• SATA specification of 3 Gb/s transfers with CRC error-checking
• Hot-swapping of disk drives
• Tagged command queuing
• Native command queuing
• Drive roaming among channels
• S.M.A.R.T. status polled every 15 minutes
• Online capacity expansion
• RAID Level Migration
• Hot spare drives
• RAID Volume rebuilding
• Gigabyte rounding
• Background rebuilding
• RAID level support: RAID 0, 1, 5, and 10
• Large file system support up to 6 TB
• Unicode file name support
• SATA RAID Controller: Promise PDC40719
• Server on a Chip: Freescale MPC8343, 400MHz
• Networking: 10/100/1000 Mb/s Ethernet Port on motherboard
• USB ports: USB 2.0, up to 480 Mb/s, two Type-A connectors
• File protocols: SMB, CIFS, FTP, AFP, NFS
• Flash Memory: 16 MB, 16-bit
• Memory: 128 MB DDR SDRAM
• Power Supply: 200-watt ATX with PFC
• Network Time Protocol (NTP) client
• Error logging
• Phone home capability (email notification) to contact IT staff
• Hardware monitoring of:
•Fan
• Temperature
•Power
• Disk status
• One-Touch button
• Enclosure status

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4
Compatible Backup Software
SmartStor NS4300N is compatible with the following backup software products:
• Symantec Backup Exec System Recovery Server Edition
• Microsoft Backup Software for Windows 95/98/NT/2000/ME/XP
• Dantz Retrospect for Macintosh
Client OS Support
Microsoft Windows:
• Vista Business, Enterprise, and Ultimate; Server 2003, XP Professional,
2000
• Supports Intel IA32, AMD64 and Intel EM64T platforms
UNIX/Linux:
• Red Hat Enterprise Linux 3.0 (AS/WS/ES)
• Red Hat Enterprise Linux 4.0 (AS/WS/ES)
• SuSe Linux Enterprise 10 (Server/Desktop)
Apple Macintosh:
•MacOSX
Browser Support
Use the latest version of the following browsers to manage the SmartStor
NS4300N:
• Internet Explorer
• Netscape Navigator
• Mozilla
•Firefox
• Safari (Mac OS X)

5
Chapter 2: Installation and Setup
• Unpacking the SmartStor NS4300N (page 5)
• Installing Disk Drives (page 7)
• Connecting to the Network (page 7)
• Connecting the Power (page 7)
• Installing the Software
• OS Support (page 8)
• Installation: Windows (page 8)
• Installation: Macintosh (page 11)
• Setting up the SmartStor (page 16)
• Connecting to PASM (page 20)
• Shutting Down the SmartStor (page 26)
Unpacking the SmartStor NS4300N
The SmartStor NS4300N box contains the following items:
• SmartStor NS4300N Unit
•QuickStartGuide
• Screws for disk drives
(1 package)
• Ethernet cable
• Power cord
• CD with SmartNAVI software,
Product Manual and Quick Start
Guide
Warning
The electronic components within the SmartStor are sensitive to
damage from Electro-Static Discharge (ESD). Observe
appropriate precautions at all times when handling the SmartStor
or its subassemblies.
Important
To configure the SmartStor, you must install SmartNAVI. See
“Installing the Software” on page 8.

SmartStor NS4300N Product Manual
6
Figure 1. SmartStor NS4300N Front View
Figure 2. SmartStor NS4300N Rear View
Disk Drive
Drive Carrier
Disk Activity
LED
Power Button
Ethernet
Activity LED
One Touch
Backup Button
Disk Status
LED
Note: This SmartStor is shown without the front door.
System Status
LED
Power
Connection
USB
Connections
RJ45 Network
Connection
Disk Drive
Cooling Fan
Power
Supply Fan

Chapter 2: Installation and Setup
7
Installing Disk Drives
You can populate the SmartStor NS4300N with SATA 1.5 Gb/s or 3.0 Gb/s disk
drives. For optimal performance, install disk drives of the same model and
capacity. Your disk drives will become a RAID Volume on the SmartStor.
To install disk drives:
1. Open the door on the front of the SmartStor enclosure.
2. Pull a disk drive carrier from the enclosure. See Figure 1.
3. Carefully lay the disk drive into the drive carrier, so that the screw holes on
the sides of the carrier align with the screw holes in the drive.
4. Insert the screws through the holes in the drive carrier and into the sides of
the disk drive.
• Install only the counter-sink screws supplied with the SmartStor.
• Install four screws per drive.
• Snug each screw. Be careful not to over-tighten.
5. Reinstall the drive carrier into the SmartStor enclosure.
Repeat steps 2 through 5 until all of your disk drives are installed.
6. Close the door on the front of the SmartStor.
Connecting to the Network
To connect the SmartStor to your network:
1. Attach one end of the network cable to the RJ45 network connection.
See Figure 2.
2. Attach the other end of the network cable to your Ethernet hub or switch.
Connecting the Power
To power the SmartStor:
1. Attach the power cord on the back of the SmartStor enclosure and plug the
other end into the power source. See Figure 2.
2. On the front of the SmartStor, press the power button. See Figure 1.
It takes about a minute to boot the SmartStor. When fully booted:
• The System Status LED turns green. See Figure 1.
• The buzzer beeps one time.

SmartStor NS4300N Product Manual
8
Installing the Software
The SmartNAVI software connects your PC to the SmartStor, sets up the
SmartStor, sets up network drives on your PC, and performs backups.
OS Support
The following operating systems support SmartNAVI:
Installation: Windows
To install the SmartNAVI on a Windows PC:
1. Insert the CD into your PC’s CD-ROM.
2. Double-click the SmartNAVI installer icon (right).
3. Click the Next button to begin installation.
The License Agreement screen appears.
• Windows Vista: Business,
Enterprise or Ultimate
• Windows 2003 Server
• Windows XP Professional
• Windows 2000
•MacOSX

Chapter 2: Installation and Setup
9
4. Click the “I accept the terms...” option, then click the Next button.
The Choose Destination Location screen appears.
5. Optional. Click the Browse... button to choose a new install location for the
software.
Click the Next button.
The Ready to Install screen appears.

SmartStor NS4300N Product Manual
10
6. Click the Install button to proceed with installation.
When the installation is finished, the final installation screen appears.
7. Click to Finish button to close the installer.
With the Online Registration box checked, your browser will open and go
directly to the Promise product registration website. Thank you for taking the
time to register.