PROMULTIS Touchtable User manual

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touchtable
U S E R ’ S M A N U A L
CAUTION
• Changes or modications not expressly approved by the party responsible
for compliance could void the user’s authority to operate the equipment.
• This User’s Manual includes detailed usage instructions for your product.
• Please read this manual thoroughly.
• Figures and illustrations in this User Manual are provided for reference only
and may differ from actual equipment appearance. Equipment design
and specications may be changed without notice.
• Due to the processes required for manufacturing a large format Projected
Capacitive product Promultis will only accept warranty requests for units
that have a blemish, mark or smear on the touch skin that is 5% or larger
than the total interactive area.

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2
Remote Control Promultis Manual
HDMI Cable AC Power Supply USB Cable
Getting started
The following items are included in your
product box.
NUC PC (optional)

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Start the device
1. Check the plug is switched on at the wall socket.
2. When the power is turned on the screen should power up.
3. After a few seconds, if the screen is still blank, take the TV remote control, point
under the table on the right hand side and press the power button.
Within the Promultis Infrared touch table frame is a commmercial-grade tv screen and
a touch overlay bonded to tempered glass.
Infrared touch screens are based on light-beam interruption technology. Instead of
an overlay on the surface, a frame surrounds the display. The frame has light sources,
or light emitting diodes (LEDs) on one side and light detectors on the opposite side,
creating an optical grid across the screen. When an object touches the screen, the
invisible light beam is interrupted, causing a drop in the signal received by the photo
sensors.
The overlay is powered via standard USB connected to a PC and does not require an
external power source.
The Promultis table has 32 touch points which represents how many simultaneous
ngers, on the screen, can be recognized by the touch overlay.
Touch overlay
and glass
Screen
Undertray
Point controller at underneath
the front right of the table and
press power button to start
display

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Controller
1Power
Press to tum me IU on and off
2MUTE
Press to temporarily swtch the sound off
3CHANNELS
Change channel inputs
4ID (Screen Identication)
DO NOT PRESS AS THIS WILL DISABLE
ALL REMOTE FUNCTIONS*
5SOURCE/ AV/ INPUT
Press all to display a menu of all available
input sources
6MENU
Press to display the on-screen menu
7EXIT
Press to close current menu
8OK
Press to accept your selection or display
the current mode
Press to select on-screen menu items or
change menu values
9Picture
Change picture setting, user, high
brightness, standard, sport, cinema
10 Display
Model info on screen
11 REWIND/FORWARD/PLAY/PAUSE/STOP
Able to rewind, forward,play, pause and
stop the screen
12 Vol+ / Vol -
Press to increase or decrease the volume
13 F1
14 F2
15 F3
16 F4- FREEZE
Press to freeze the picture and doesn’t
pause PC
1
3
4
6
8
9
2
5
7
10
11
12
13 14 15 16
DO NOT USE
* If enabled turn off screen manually to
reinitiate the remote control

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Controller for Samsung
About the Buttons on the Samsung Smart Remote
• The images, buttons, and functions of the Samsung Smart Remote may differ depending on
the model.
(Number button)
When pressed, a number strip
appears on the bottom of the
screen. Select numbers and then
select Done to enter a numeric
value. Use to change the channel,
enter a PIN, enter a ZIP code, etc.
• When pressedfor 1 second or
more, the TTX menu appears.
(Power)
Press to turn the TV on or off.
Directional pad (up/down/left/
right)
Moves the focus and changes the
values seen on the TV's menu.
(Return)
Returns to the previous menu.
When pressed for 1 second or
more, the running function is
terminated. When pressed while
you are watching a programme,
the previous channel appears.
(Play/pause)
When pressed, the playback
controls appear. Using these
controls, you can control the
media content that is playing.
(Smart Hub)
Returns to the Home Screen.
(Voice Interaction)
RunsVoice Interaction. Press and
hold the button, say a command,
and then release the button to
run Voice Interaction.
When you press the button, the
Enter Voice Command Guide
menu appears at the bottom of
the screen.
VOL(Volume)
Move the button up or down to
adjust the volume. To mute the
sound, press the button. When
pressed for 1 second or more, the
Accessibility Shortcuts menu
appears.
CH (Channel)
Move the button up or down to
change the channel. To see the
Guide screen, press the button.
• When pressedfor 1 second or
more, the Channel List screen
appears.
(Colour button)
Use these coloured buttons to
access additional options that are
specific to the feature in use.
Select
Selects or runs a focused item.
When pressed while you are
watching content, detailed
programme information appears.

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Controller for Samsung
CH LIST
MUTE
POWER
SOURCE
ON/OFF
PRE-CH
@TV
INTERNET
MENU
CONTENT
TOOLS
RETURN
MEDIA.P
FAV.CH P.SIZE
CC
A B C D
MTS
EXIT
INFO
YAHOO!
Turns the TVon and off.
Returns to the previous channel.
Cuts off the sound temporarily.
Displays the channel list on thescreen
.
Changes channels.
Turns the remotecontrol light on or
off. When on, the buttons become
illuminated for a moment when pressed.
(Using the remotecontrol with this button
set to off will reduce the battery usage
time.)
Link to various internet services .
Displays information on the TV screen.
Selects the on-screen menu items and
changes the values seen on the menu.
Exits the menu.
MEDIA.P: DisplaysMedia Play
YAHOO!: Runs Yahoo widget!
MTS: Press to choose stereo, mono
or Separate Audio Program (SAP
broadcast)
FAV.CH: Displays Favorite Channel Lists
on the screen
P.SIZE: Selects the picture size
CC: Controls the caption decoder
Displaysand selects the available video
sources
Press todirectly access channels.
Press toselect additional channels
(digital) being broadcasted by the same
station. For example, to select channel
“54-3”, press “54”, then press “-” and
“3”.
Adjusts the volume.
Brings up the OSD.
Displays theContent View, which
includes Channel List, Internet@TV,
Media Play and AllShare.
Quickly select frequently used functions.
Returns to theprevious menu.
These buttons are for theChannel list,
Internet@TV, Media Play menu, etc.
Use these buttons inMedia Play
and Anynet+ (HDMI-CEC) modes
.
( : Controls recording for Samsung
recorders that have the Anynet+
feature)

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Controller for Cello

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PSM Selects the Picture Mode.
HOME Activates the Launcher.
W.BAL Enters the White Balance menu.
SETTINGS Accesses the main menus or saves your input and exit menus.
S.MENU SuperSign menu key (Depending upon the model, this feature
may not be supported.)
Navigation Buttons Scrolls through menus or options.
OK Selects menus or options and conrms your input.
BACK Allows you to move back one step in the user interaction function.
EXIT Quit all OSD tasks and applications.
Allows you to control various multimedia devices to enjoy
multimedia simply by using the remote control through the
SimpLink menu. (Depending upon the model, this feature
may not be supported.)
TILE Selects the TILE Mode.
PICTURE ID ON/OFF When the Picture ID number matches the Set ID
number, you can control whichever monitor you
want in multi-display format.
USB Menu Control Buttons Controls media playback.
(POWER) Turns the monitor on or o.
MONITOR ON Turns the monitor on.
MONITOR OFF Turns the monitor o.
ENERGY SAVING( ) Reduces power consumption by adjusting peak
screen brightness.
INPUT Selects the input mode.
3D Used for viewing 3D videos. (This model does not support this.)
1/a/A Toggles between numerical and alphabetical.
(Depending upon the model, this feature may not be supported.)
Number and Alphabet buttons
Enters numerical or alphabetical characters depending upon the setting.
(Depending upon the model, this feature may not be supported.)
CLEAR Deletes the entered numerical or alphabetical character.
(Depending upon the model, this feature may not be supported.)
Volume Up/Down Button Adjusts the volume.
ARC Selects the Aspect Ratio mode.
AUTO Automatically adjusts picture position and minimizes image
instability (available for RGB input only).(Depending upon the
model, this feature may not be supported.)
MUTE Mutes all sounds.
BRIGHTNESS Adjusts the brightness of the display. PAGE Function is not
supported in the this model. (Depending upon the model,
this feature may not be supported.)
Controller for LG

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Screen Cleaning
Over time and use the screen will
become tarnished with nger prints;
to clean a mist spray class cleaner /
degreaser should be used when the
screen is at a 45 degree angle. Should
any liquid be dropped on the screen
when it is in the horizontal position this
should be mopped up with a liquid
absorbent cloth prior to cleaning.
Operation Guidance
When using the screen the gesture
functions are similar to using your touch
screen phone or tablet but on a much
larger scale. What has to be born in mind
when using a large scale interactive
touch screen is how the technology
works.
If you could imagine a matrix of
horizontal and vertical infrared beams
crossing close to the surface of the
screen so that when you place a nger
close to the screen you are breaking
the beams to let the computer input
the coordinate to the software for its
subsequent action.
The points you need to note are
unintentional breakings of the beams
giving erroneous response; these include
loose tting arm sleeves which may
dangle onto the screen or other items
of clothing or jewellery, objects can also
be left on the screen which will cause
irrational response.

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Touch calibration
Promultis touch screens are calibrated
with the pre-installed Windows
Touch Pack and should be working
automatically. The settings should not
require any further adjustment.
If there is no touch response
Please check the power connections
to the overlay are pushed in fully. Also
check the USB cable is connected
into the overlay and the PC, try
disconnecting and re-connecting both.
After checking all cables are fully
connected please try shutting down or
restarting the PC.
If the touch is not precise
Go through calibration setup below.
If there are any further faults or issues,
please contact Promultis technician.
Touch calibration settings
If you need to calibrate your touch
screen in Windows use the following
steps: Click Start and then Control Panel.
Under Tablet PC Settings, tap Calibrate
the screen for pen or touch input. On
the Display tab, under Display options,
tap Calibrate and then Yes to allow the
program to make changes.
The PC settings are only available when
the touch screen is properly detected. If
the option is not visible, ensure that the
USB cable is connected to the PC.
If calibration does not resolve your
problem, tap Reset Calibration data
under Display options on the Display tab.
This will remove all previous calibration
data and reset your monitor display back
to default settings.

1. Definition of words
PQ Labs Multi-Touch Platform
Released software after PQ driver installed
Multi-Touch Doctor
A debug tool integrated into Platform
TUIO（Table-Top User Interfaces Objects）
A third party protocol supporting multi-touch feature
Ambient lights
In some working condition, it may have infrared lights from some kinds
of lamps, or from directly casting or reflecting sunlight.
2. Platform Interface and Function
The platform application includes two sections: platform and doctor.
2.1 Platform
Platform main interface
Platform main function：
TUIO protocol support
Any application developed by TUIO protocol can get touch
messages from PQ Labs platform
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Windows Native Touch support
Support for applications developed based on Windows native touch
PQ Labs SDK support
PQ Labs provides SDK for customers, presently it supports C/C++、C#
(WPF 4.0)、Flash (Flash Player v10.1 or above)、AIR 2.0 environment.
Mouse/Keyboard mode support
PQ Labs supports for other operating system which does not support
touch feature. Under this circumstance, PQ hardware works as a
mouse/keyboard to support your applications.
2.11 Touchscreen Information
Serial Number
Unique ID of a touchscreen
Firmware Version
Internal firmware version of a touchscreen
Description
Maximum touch points that a physical touch screen supports
Status
Show current status of a touch screen.
It may be:
a. Working normal
b. Open bulk device failed
c. Open virtual digitizer failed
d. Open physic digitizer failed
Platform version：
Version of the driver
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2.12 Option
Windows Native Touch
Enable/Disable Windows Native Touch, enabled by default
Tuio Support
Enable/Disable TUIO UDP support, enabled by default
Passive Pen Support
Enable/Disable Passive Pen Support, disabled by default
Flash Tuio Support
Enable/Disable TUIO TCP support, enabled by default
Double Click Optimization
Make you easier to double click to open an item, disabled by default
Handwriting Optimization
When you draw a line to the end and release your finger, it may cause a
“joggle”, this feature enabled will reduce that “joggle”, enabled by default
Night Club Mode
This feature can enhance anti-jamming performance of PQ Labs hardware.
When there is some lights interface, this feature will let touch screen work
normal. Disabled by default.
Log Touch Data
This feature can log touch data, end customer can enable it to
make a log for PQ Labs support team. Disabled by default.
Mouse/Keyboard Simulation
PQ Labs supports for other operating system which does not support touch feature.
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Under this circumstance, PQ hardware works as a mouse/keyboard to
support your applications. Enabled by default.
Close Top Application by Multi-fingers Pinching
Close Top Application by Multi-fingers Pinching. Disabled by default.
Launch when Windows Start up
Strongly recommended to enable it. Enabled by default.
Flexible Scan Rate
Allow end customer to adjust scan rate of hardware, you may get a
higher FPS of hardware.
Reset Default Settings(R)
Reset to these feature settings in factory.
2.13 Calibration
Calibration
Allow end customer to call calibration utility
Reset Calibration
Discard stored calibration data, and reset to default data in theory
(For large and customized hardware, this function is recommended if
hardware mounts precisely)
2.14 Utility
Diagnose
Allow end customer to call the MultTouch Doctor tool for troubleshooting.
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2.2 Multi-Touch Doctor
Multi-Touch Doctor is used for troubleshooting when end customer
encounters a problem.
Multi-Touch Doctor interface:
2.21 Device Information
This area show basic information of PQ Labs hardware, including Serial
Number, and Firmware.
Serial Number
the unique identification of hardware
Firmware
2.22 Preparation
Check and close other PQMT applications
Stop other application which may occupy PQ hardware and prepare for
doctor running.
PQ hardware is disconnected from all other application connection
Running environment doesn’t prepare
Check Windows 7 native multi-touch
Check if current Windows OS supports native touch, or if native touch disabled
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diabled.
Windows native touch and multi-touch feature are supported Windows
native touch not supported, or multi-touch feature is disabled.
2.23 Diagnose Steps
Check compatibility
Check if current plugged hardware is supported by the Platform
Current hardware is supported
Current driver is too old to support the hardware
Open bulk device
Check if current plugged hardware data can be read correctly
PQ hardware is disconnected from all other application
connection Running environment doesn’t prepare
Check power supply
This option is only meaningful for part series product which is powered by
USB cable. This option will report if current got from PC is enough
Power enough or function not available for power adapter
Power from USB cable is not enough
Check touchscreen data
It will give out a score after finishing this option check.
Hardware check is ok;
Hardware may be not in a good status, please click on ‘send
report’ and contact PQ Labs support team
Check ambient light
Check if surrounding lights condition is good
No lights interference, or within normal range
Surrounding lights is too strong, the hardware may not be disturbed

3. How to install/uninstall
3.1 Preinstallation
a. Support OS：
Windows XP/Vista/7/8/10
b. PQ Labs website downloading link：
http://www.pqlabs.com/download/mt_driver_kit.exe
3.2 Install
Steps: double click “ ”→ Click on “Yes”→ Click on “Next” →Select a
different install path if you need → Click on “Install” → Click on “Finish” to reboot
3.3 Uninstall
Step: Open install path “C:\Program Files (x86)\PQLabs\MultiTouchPlatform” →
Click on “ ” → Click on “Yes” on the new popup.
4. What can I do when touch overlay fails to work
4.1 Build a diagnosis session
Start the Doctor:
Steps: Click on “ ” → Click on“ ”
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4.2 Diagnosis result analysis
If you find a red error in test result, please refer these below options to find a solution.
Check compatibility
Solution:
Upgrade to latest driver from PQ Labs official website:
http://www.pqlabs.com/support.html
“Open bulk device” fails
Solution:
Reinstall PQ labs driver
Check power supply
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Solution:
Check if the end with two USB heads are plugged into computer, and
try to exchange another USB cable if you have
Check touchscreen data
Solution:
Make sure touch surface is clear and without anything might block
Signal.
In this case, you have to send this report to PQ Labs support team:
Steps: Click on “Send Report”
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→Fill out the new popup windows with your information and issue
description, just click “Send” button if the PC has an internet access.
→If it is without internet connection, please package the report folder
located at "C:\Program Files (x86)\PQLabs\MultiTouchPlatform" by
default and send to Support Team(Email: [email protected])
Check ambient light
Solution:
Generally PQ Labs IR touch screen may be disturbed by Sunlights or Halogen
lamps. Please try to remove or decrease any strong lights directly casting to
touch screen.
If the problem persists, please click on “Send Report” to contact PQ Labs Support
Team. For more information, please refer to last option.
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