Protected Home WA-5000 User manual

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WaterAlarm Plus Model WA-5000
Thank you for purchasing the WaterAlarm Plus. We are confident this product
will provide you with the peace of mind and protection you expect. If you
should ever have any questions or concerns about this product, feel free to
contact us. Our phone number, web sites and email addresses are listed at the
back of this instruction manual.
GENERAL DESCRIPTION
The WaterAlarm Plus is designed to alert you by telephone if water is detected
by the water sensor. The product consists of two components connected
together by six feet (1.8m) of wire.
1) The Dialer – This component connects to your existing telephone line to
make continuous phone calls every 15 minutes (or 2 hours) if water is detected.
When the WaterAlarm calls you, the person answering the call will hear a pre-
recorded water alarm message.
2) The Water Sensor – This component is what detects the water and sounds an
85 decibel alarm. The sensor can sit directly on the ground, or the sensor can be
detached and extended up to six feet from the audible alarm part with the
included sensor wire. You can add additional wired water sensors to cover
multiple locations within a home, cabin or business.
FEATURES
•Automatically dials to one telephone number when water is detected by the
wired water sensor. The WaterAlarm can call any telephone number
including a cell phone, calling card number, or international number.
•Plays a pre-recorded voice alarm message in English. The message is “This
is your water alarm. Water has been detected at your monitored location.
Please check conditions at your monitored location.” The WaterAlarm will
repeat the message for one minute, allowing it to be recorded on an
answering machine or voice mail if desired.
•Continues to call your programmed telephone number until the alarm call
out is canceled by calling back to the WaterAlarm from any phone in the
world.
•Enter and change the “call-to” telephone number easily. Special memory
keeps the phone number stored forever even if the battery goes dead or is
removed.
•Call-to telephone number can be up to 40 digits long including the “*” key
if required.
•Dialing indicator light
•Option to add additional wired sensors (part number WA-20)
•Operates on Touch Tone™ telephone lines only.
•FCC Approved
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TABLE OF CONTENTS:
General Description & Features.....................................................................1
Installation & Programming..........................................................................2
Initial Setup ...........................................................................................3
Programming or Changing the “Call-To” phone number.........................4
Positioning the Water Sensor..................................................................6
Extending the Wires of the Various Components....................................6
Testing your WaterAlarm..............................................................................6
Operation
During an alarm.....................................................................................7
Canceling the Alarm Call-Out ................................................................7
Resetting your WaterAlarm....................................................................8
Checking Alarm Condition at Monitored Location..................................8
Use with Answering Machines and Voice Mail.......................................8
Troubleshooting............................................................................................9
Commonly Asked Questions.......................................................................10
Contacting for Sales or Technical Support...................................................11
Specifications .............................................................................................12
FCC Statement............................................................................................12
Warranty Statement.....................................................................................13
INSTALLATION & PROGRAMMING
IMPORTANT!
•Read the warranty information on page 13 and the FCC statement on
page 12 before using this product.
•The performance of local and long distance telephone lines vary from
location to location and may affect operation of the WaterAlarm.
Therefore, it is important that the WaterAlarm be fully tested after
installation to confirm telephone compatibility. Please see the Testing
your WaterAlarm on page 6 for further instructions.
•Caution - To ensure proper operation, this equipment must be installed
according to the enclosed installation instructions. To verify that the
equipment is operating properly and can successfully report an alarm,
this equipment must be tested immediately after installation, and
periodically thereafter, according to the enclosed test instructions.
•Caution – This equipment cannot report an alarm when other
equipment (telephone, answering system, computer modem, etc.)
connected to the same phone line is in use.
•Important – Do not program emergency phone numbers for the police,
fire or other emergency personnel or departments unless you have
specific approval from such agencies. This model of WaterAlarm does
not identify the location that is calling and therefore cannot provide an
audible notification of what address this phone call originated from.

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A. What You Will Need:
1. Two 9-volt alkaline batteries are included. The water sensor battery is
located inside the battery compartment of the water sensor. The other 9
volt battery should be included with the rest of the packaging.
2. Phillips screwdriver (not included)
3. A single line telephone jack. This does not need to be a dedicated
phone jack; a phone can share the jack with the WaterAlarm through
the use of a telephone line splitter (not included). These are available
at most hardware, electronics or discount stores. You must have
Touch-Tone® telephone service for the WaterAlarm to properly
operate. The WaterAlarm will not work on pulse or rotary dialing
telephone systems.
B. Installation:
1. On the Dialer component, remove the four screws from the back cover.
2. Install the 9-volt battery in the battery compartment by attaching the
battery clips.
3. With the cover still removed, locate the four little “dip” switches on the
circuit board.
What the switches are used for:
Switch
# What it does OFF Position ON Position Default Position
1 FACTORY USE ONLY – Do not
change NA NA OFF
2 Pick Up Ring Count. When you call
your monitored location, should the
WaterAlarm pick up after 5 rings or
10 rings?
10 rings 5 rings ON for 5 rings
3 Call out frequency during an alarm.
How often should the WaterAlarm
call the pre-programmed telephone
number?
Every 15
minutes Every 2 hours ON for every 2 hours
4 Normally Open or Normally Closed
Alarm Input Position. The water
sensors connected to the Dialer
require the Normally Open position.
Normally
Closed
Position
Normally
Open
Position
ON for the
Normally
Open Position
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Switch Explanation:
Switch #1: Factory set to OFF. Do not change the setting of this
switch.
Switch #2: Pick Up Ring Count: This is the number of rings at which
your WaterAlarm will answer so you can cancel the alarm call out.
The default setting is to answer after five rings. If you have an
answering machine or voice mail, you want to be sure the answering
machine or voice mail answers on less rings than what you have this set
for. For more information on this feature, see the section titled
Answering Machines/Voice Mail at Monitored Location under the
OPERATION section.
Switch #3: Call out Frequency: Your WaterAlarm can call your
programmed telephone number every 15 minutes or every 2 hours. The
default setting is to call out every 2 hours during an alarm.
Switch #4: The Dialer has the capability of dialing out if the sensors
either close an alarm contact or open an alarm contact. For the
WaterAlarm, the included sensor is normally open and will close when
water is detected. Therefore, this switch must be left in the “ON”
position, or Normally Open position.
4. Replace the back cover. Be careful to ensure the cover goes on the
correct way as the telephone jack on the Dialer and the battery may not
sit correctly if replaced incorrectly.
5. Plug one end of the supplied telephone cord into the Dialer. Plug the
other end of the telephone cord into the wall jack of your single line
telephone. CAUTION: The Dialer requires a single line telephone, but
does not require this line to be dedicated for the Dialer use only. The
Dialer may not be compatible with some PBX or other multi-line
business telephone systems. Connecting the Dialer to a commercial
telephone system may cause internal damage to both systems. The
Dialer can share a wall telephone jack with a telephone. A dual plug
adapter or “splitter” (not included), is required and is available at most
hardware or electronics stores. The adapter allows both the Dialer and
the telephone to share the same wall phone jack. If you need additional
length to a telephone jack, you can add up to 1,000’ (304m) of
additional telephone wire.
6. On the WaterAlarm component, remove the battery compartment cover
on the side of the alarm and remove the battery and battery clip inside
the compartment. Snap the battery to the battery clip and put back into
the battery compartment and replace the battery compartment cover.
C. Programming or Changing the “Call-To” Telephone Number:
The Call-To telephone number is the number you want your WaterAlarm to
call if water is detected in your remotely monitored location. Once you
program the phone number, it is stored indefinitely. It will not be lost even

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if you disconnect the battery and the phone line. The maximum number of
digits in the telephone number is 40. Eligible digits include any of the
number keys and the “star” (*) key. All digits and the star (*) key are part
of the 40 digit total.
You will be using the (#), (*) and number keys in the
programming and testing of your WaterAlarm.
Before programming, make sure your phone line is
connected to the WaterAlarm and the other end is plugged into your
telephone wall jack.
1. Press and hold the pound (#) key on the keypad.
2. While CONTINUING TO HOLD the (#) key, use the keypad to enter
the telephone number of the location you want the WaterAlarm to call.
Remember! Keep holding down the (#) key until the entire phone
number is entered! Enter the telephone number exactly as you would
if you were to dial that location on the telephone. In other words, enter
a “1” and/or the area code if required. Release the (#) key after
entering all the digits of the “call-to” telephone number.
3. Users can enter a five second pause in the phone number by pressing
the “star” (*) keytwice. This will count as two digits of the total phone
number. For every two star keys entered, there will be a five second
pause. If three star keys are entered in succession, the first two will be
noted as the 5 second pause and the third star key will be the actual (*)
key played as part of the phone number. If four star (*) keys are
entered, the WaterAlarm would pause the dialing sequence for 10
seconds.
4. Don’t forget to enter a “1” or your area code if required. Area codes
change regularly so make sure you remember to change your “call to”
telephone number if your area code has changed.
5. To change the programmed phone number, simply re-program a
number using the steps above. It will overwrite the previous number
programmed.
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IMPORTANT TIPS ON ENTERING CALL-TO PHONE NUMBER
•LONG DISTANCE: Make sure you enter the phone number exactly
like you would if you were to pick up the phone and call that person. Use
a “1” and/or the proper area code if required.
•AREA CODES: Don’t forget to change your “call-to” telephone number
if the area code changes. Your WaterAlarm will continue to call-out to
an incorrect phone number and you may incur a great deal of long
distance charges if you do not change area codes appropriately.
•DIALING “9”: Some phone systems require that you dial a “9” before
the rest of the telephone number in order to get an outside line. Simply
include the “9” at the beginning of the phone number. You may need to
add a pause after the “9” so the WaterAlarm can wait for a dial tone.
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•Do not program phone numbers of emergency fire, police or ambulance
services into the WaterAlarm. There is no audible notification of the
location that is calling so the agency will not be able to identify the
address of the problem.
•TEST YOUR WATERALARM: It is critical that you test your “call-
to” number as indicated in the section, “Testing your WaterAlarm” on
page 6.
D. Positioning the Water Sensor:
The Water Sensor can be placed directly on the floor or the sensor can be
detached from the Water Alarm component via the 6’ wire and placed in a
sump hole or in another location. Hardware that is included with the
WaterAlarm allows the sensor to be mounted on a wall if desired so the
alarm can be more easily heard and then placing the water sensor in the
desired location. If a longer length is required, you can splice in additional
two conductor wire (28 AWG or larger) up to 1,000’ (304m) from the alarm
portion of the sensor.
E. Extending the Wires of the Components: The diagram to the left
shows how long each
wire can be extended. If
going through walls or
near electrical appliances
or conduit, it is
recommended you use
shielded wire. In some
cases, the WaterAlarm
may not work properly or
you may receive false
alarms at any length of
wire extension. In such
situations, look for
alternate wire routes or
shorten the length of wire
until the WaterAlarm works properly. To extend the telephone wire,
purchase telephone wire and telephone wire couplers to make get the
desired length.
TESTING YOUR WATERALARM
There are two tests you can perform to ensure your WaterAlarm is operating
properly. It is important that a person be at the “call-to” location to receive the
test call from the WaterAlarm. Both tests assume the WaterAlarm has batteries
installed, the phone line is connected and a “call-to” phone number has been
programmed per the instructions.

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A. Testing if the phone number was programmed correctly. Press the star
(*) key once until you see the red indicator light up and then release the star
key. The WaterAlarm will call this number and play our pre-recoded water
alarm message for 1 minute to either the person or answering machine at the
call-to location and then hang up. You do not need to cancel the alarm call
out for this test procedure as this function should only call the programmed
number once and then complete the test.
B. Testing Alarm Call-Out if Water Is Detected. Moisten a paper towel and
place it over both of the small metal pads on the water sensor until you hear
the audible alarm go off. If the audible alarm fails to sound, your battery
may be old or dead, the paper towel may not be moist enough or the water
sensor may be damaged.
If you do hear the audible alarm, within 10 seconds, the red light on the
Dialer should light up indicating it is making a phone call. When you test
the WaterAlarm in this fashion, you do need to call back to the monitored
location and cancel the alarm call-out via the procedure outlined in the
Operation section below.
C. If either test fails. If either test fails, try reprogramming the phone number
and repeat the test(s). Check to see the wire between the water sensor and
the dialer is not damaged or disconnected. If it continues to not operate
properly, refer to the Troubleshooting section on page 9.
OPERATION
A. During an Alarm:
If water is detected by the sensor at the monitored location, the water sensor
will sound an audible alarm and your WaterAlarm will begin to call out to
the telephone number you programmed and play the WaterAlarm’s pre-
programmed alarm message. The WaterAlarm will call your programmed
phone number every 15 minutes or every 2 hours, depending upon the
position of switch #3 (see Installation in Step A). The WaterAlarm will
continue to call until the alarm call out is canceled.
The message the receiving party will hear is: “This is your water alarm.
Water has been detected at your monitored location. Please check
conditions at your monitored location.”
B. Canceling the Alarm Call out:
1. After you have received an alarm call, call the monitored location
where the WaterAlarm is located and let the phone ring 5 or 10 times
(the number of rings is determined by the position of switch #2 for the
“Call-In Ring Count”). After 5 or 10 rings, the WaterAlarm will
automatically answer and begin playing the pre-recorded water alarm
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message that you heard when it called you with an alarm. Bysimply
calling your WaterAlarm and listening to the alarm message, you have
successfully canceled the alarm call out. You will not receive any more
calls for this particular water alarm emergency. If water continues to
be detected by the water sensor, the WaterAlarm unit will remain in
“alarm” mode, but it will not continue to call if the alarm call-out has
been canceled.
2. If the water around the sensor recedes and the sensor no longer detects
water, the Dialer will continue to call you to let you know there was a
water problem recently.
C. Resetting Your WaterAlarm:
The WaterAlarm automatically resets to normal monitoring mode as soon
as the water has receded away from the sensor (or sensor is pulled out of the
water) and the alarm call-out has been canceled.
Note: It is possible for ANYONE to accidentally cancel the alarm call-out
simplyby calling your monitored location while the WaterAlarm is in an
alarm condition. To help avoid this, you should either set the incoming ring
count selection to 10 rings (see Installation section) or have an answering
machine or voice mail take incoming calls first making it difficult for any
person to accidentally cancel the alarm call-out.
D. Checking Alarm Conditions at the Monitored Location:
The WaterAlarm provides a simple method of determining if a water
emergency exists at your monitored location. If the WaterAlarm has
detected water and is in alarm mode, and you have cancelled the alarm call-
out, you can call your FreezeAlarm and after 8 rings, the WaterAlarm will
answer and play the alarm message. If you call and the WaterAlarm does
not answer after 8 rings, this means the water has receded and the
WaterAlarm has reset. This only works if the alarm call-out was cancelled
prior to this call.
E. Answering Machines/Voice Mail at Monitored Location:
If you have an answering machine or voice mail at the monitored location
where your WaterAlarm is located, there is an easy way for you to still
utilize your answering machine or voice mail and access the WaterAlarm
during an alarm condition to cancel the alarm call out.
The WaterAlarm has a built-in feature whereas the unit can count incoming
rings over multiple calls to the WaterAlarm. This allows most incoming
calls to go to the user’s answering machine or voice mail service prior to the
WaterAlarm answering. All calls to the unit must be made within a 3
minute time period that starts from the moment the WaterAlarm hears the
first ring.

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How This Works (an example):
1. Your WaterAlarm was set up in the Installation Section to answer on
either five (5) or ten (10) rings. You need to set up your answering
machine or voice mail to answer on a number of rings less than what
your WaterAlarm is set to answer at. For example, if your WaterAlarm
is set to answer on 5 rings, set your answering system to answer on four
rings or less.
2. When your monitored location receives an incoming call, it will go to
the answering system first because that is set to answer on four or less
rings while your WaterAlarm is set to answer on five rings.
3. If you wish to call your WaterAlarm to either check the alarm condition
or to cancel the alarm call out, you will need to place two calls to your
monitored location.
a. On the first call, let the phone ring two or three times and then
hang up before your answering system answers. The
WaterAlarm will remember those first two or three rings in
memory for the next three minutes.
b. On your second call, let the phone ring another two or three
times. Your WaterAlarm will answer first because it
remembered the first two or three rings and with the second
set of rings, it accumulated a total of five rings and now
answers before your answering machine or voice mail. If you
have your WaterAlarm set to answer on ten rings, you may
need to place more calls to get the WaterAlarm to eventually
answer.
4. Note that with every call to your monitored location, the three minute
timer resets. This means that if your monitored location receives a
number of calls in quick succession, it is possible for any person to
accidentally cancel the alarm call out. If you know your location will
receive a large number of calls regularly, you may wish to set your
incoming ring count on your WaterAlarm to 10 rings.
F. Answering Machines & Voice Mail at the Call-To Location:
If you have an answering machine or voice mail message system at the call-
to location, the alarm message can be recorded by such systems. This will
not cancel the alarm call-out and the WaterAlarm will continue to leave
messages until the alarm call-out is canceled. Some answering machines
and voice mail systems, however, are not compatible with our alarm
message and for some reason do not allow the message to be recorded.
TROUBLESHOOTING
1. Your WaterAlarm does not call out during a test call out or during an
alarm call-out.
Check to make sure the battery is installed properly or if the battery is low
on power. Check if phone service is working properly. Check phone cord

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connections. Re-program making sure the telephone cord is connected to
the wall-jack. Also, note if you programmed the correct phone number
using the appropriate area codes or “1” for long distance. If you are using a
phone calling card, check to see that the calling sequence includes pauses as
may be required. Check to see that the switches are properly set on
WaterAlarm. Make sure you are using the WaterAlarm on only a single
phone line. The WaterAlarm may not operate on a PBX or digital phone
line or phone system. You can verify this by plugging a standard, single
line telephone into the wall jack and picking up the handset. If you get a
dial tone, your WaterAlarm should work as well. If you don’t get a dial
tone, your WaterAlarm may not work on that telephone jack or there may
be a problem with your phone service.
2. Cannot cancel the alarm call out.
Verify you have dialed the correct number of the monitored location. There
could also be trouble with the phone service in the area that is not allowing
your phone call to go through to the monitored location. Check with your
phone company if you suspect this problem.
3. Receiving False Alarms
The WaterAlarm’s water sensor requires that water must make contact
across the two little metal pads on the bottom of the sensor. It is possible a
damp floor during periods of high humidity could cause the sensor to false
alarm. If this is not the case, then check the wire to the sensor. If it is worn
in any place that could cause it to short, this would also cause a false alarm.
The audible alarm would also go off as well if this were the case. The third
problem could be in the wire between the Dialer and the Water Sensor. If
this wire has become worn or shorted out, the Dialer would see that as a
“closed” alarm condition and begin to call out, even though no water is
present. Check this wire or replace if you suspect this is the cause of the
problem.
4. The alarm call-out has been canceled, but the WaterAlarm continues to
call.
It is possible the water temporarily receded causing the water alarm to reset,
but then water returned and the unit went back into alarm mode and began
to call again.
COMMONLY ASKED QUESTIONS
1. The WaterAlarm is not calling the correct “call-to” location. Why?
This may be due to entering an incorrect “call to” telephone number or
a dead battery. Check or replace the battery and double check the
“call to” telephone number. Did you enter a “1” before a long
distance phone number? Check to see if your area code has changed
and re-program the “call to” number with the correct area code.
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2. If I unplug the WaterAlarm or take out the battery, will Ihave to re-enter
the “call-to” telephone number?
Once your WaterAlarm is programmed, the “call-to” number will be
retained in memory indefinitely whether the WaterAlarm is plugged in
or not or if the battery goes dead or is taken out. You can always
program a new “call-to” telephone number at any time.
3. Do I need a dedicated telephone line for my WaterAlarm?
No. The WaterAlarm uses any existing single line telephone line. In
some cases, if you have two phone lines coming into a home, the
WaterAlarm may work on any of those telephone jacks as well. The
WaterAlarm can also share a telephone line with a telephone, modem
or fax machine, provided you purchase a dual plug adapter or a line
splitter. Those are available at most stores or directly from Control
Products.
4. Can I change the alarm message that is played during a water alarm?
No. The alarm message is pre-recorded at our factory and cannot be
changed.
5. Will the WaterAlarm work on multi-line business phone systems, PBX
systems or digital telephone systems?
No. The WaterAlarm is designed to work only with a single telephone
line, found in most residential homes. Sharing a phone line with a
telephone, fax machine, or computer modem is acceptable as long as
they are sharing a single telephone line. Some PBX systems simply
require a “9” to be dialed before calling the regular call-to number.
The WaterAlarm should be able to dial the “9” and the rest of the
number. You may need to enter a pause after the 9 to wait for the dial
tone before the rest of the number is dialed by the Dialer.
CONTACTING US – SALES & TECHNICAL SUPPORT:
For Sales or Technical Support, contact Customer Service:
Protected Home, a Division of Control Products, Inc.
1724 Lake Drive West
Chanhassen, MN 55317
952-448-2217
Fax [phone]
[e-mail]
www.protectedhome.com
When calling or writing for customer support or service, it is a good idea to have the following
information readily available. Please write this information down in the space provided below for
future reference.
Model Number Information:
The actual model number of your unit can be found on the back of the WaterAlarm.
WA-5000
Additional Sensors: WA-20
DATE CODE/MO# from the back of your WaterAlarm:___________________________________
Where unit was purchased__________________________ Date of purchase:________________

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Custom Design and Modifications:
Since 1985, Control Products, Inc. has been designing and manufacturing unique, exciting and
technologically advanced electronic control circuits for both commercial and consumer use. We can
modify one of our many standard products or our in-house engineering staff and state-of-the-art
manufacturing can build a project from the ground up.
Please contact our customer service department to arrange a personal visit from one of our
representatives, posted in facilities through the United States, or visit our website at
www.controlproductsinc.com.
SPECIFICATIONS
Power Requirements: Two 9-volt alkaline or lithium batteries
MAKE SURE YOU REPLACE BATTERIES ANNUALLY OR REMOVE WHEN THE
UNIT IS NOT IN USE!
Operating Ambient Temperature Range: 20° to 140°F (-7° to 60°C)
Humidity: 90% non-condensing
REN (Ring Equivalence Number): 0.1B
FCC Statement:
This equipment complies with Part 68 of the FCC rules and the requirements adopted by
the ACTA. On the back of your WaterAlarm is a label that contains, among other
information the FCC registration number for this product. Ifrequested, this number must
be provided to the telephone company.
A plug and jack used to connect this equipment to the premises wiring and telephone
network must comply with the applicable FCC Part 68 rules and requirements adopted by
the ACTA. A compliant telephone cord and modular plug is provided with this product.
It is designed to be connected to a compatible modular jack that is also compliant. See
installation instructions for details.
The REN is used to determine the number of devices that may be connected to a
telephone line. Excessive REN’s on a telephone line may result in the devices not
ringing in response to an incoming call. In most but not all areas, the sum of REN’s
should not exceed five (5.0). To be certain of the number of devices that may be
connected to a line, as determined by the total REN’s, contact your local telephone
company. The REN for this product is shown above and is also identified as part of the
FCC product identifier shown on the label on the back of your WaterAlarm. The REN
for other devices will be identified on a label on the product in the FCC product identifier
or listed separately. If there is a product identifier number, it will be in a format as
US:AAAEQ##TXXXX. The ## is the REN number shown without a decimal point (e.g.,
03 is a REN of 0.3).
If this WaterAlarm causes harm to the telephone network, the telephone company will
notify you in advance that temporary discontinuance of service may be required. But if
advance notice isn’t practical, the telephone company will notify the customer as soon as
possible. Also, you will be advised of your right to file a complaint with the FCC if you
believe it is necessary.
The telephone company may make changes in its facilities, equipment, operations or
procedures that could affect the operation of the equipment. If this happens, the telephone
company will provide advance notice in order for you to make necessary modifications to
maintain uninterrupted service.
If trouble is experienced with your WaterAlarm, for repair or warranty information,
please contact Control Products at 952-448-2217. Other contact numbers and information
can be found at the end of this instruction manual. If the equipment is causing harm to
the telephone network, the telephone company may request that you disconnect the
equipment until the problem is resolved.
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If your home has specially wired alarm equipment connected to the telephone line ensure
the installation of your WaterAlarm does not disable your alarm equipment. If you have
questions about what will disable alarm equipment, consult your telephone company or a
qualified installer.
WARRANTY
Warrantor: Dealer, Distributor, Retailer, Manufacturer
Warranty and Remedy:
We believe the WaterAlarm is a superior product. Although we take extreme pride in producing and
testing a product that will function properly, we cannot guarantee that there will never be a defective
unit or that a unit will function on all the thousands of phone lines and communication equipment in
existence. For thisreason, it must be clear thatthe Warrantors are not insuring your premises or
guaranteeing that there will not be damage to your person or property if you use this Product. If you
are not comfortable with our Limited Warranty, or completely satisfied with the Product, we
encourage you to return the unused Product for a full refund within 30 days of purchase. Thank you
for your understanding.
OneYear Limited Warranty - Control Products, Inc. warrantsits product to be free from defects in
material and workmanship under normal use for one year, and is not responsible for consequential
damages or installation costs of any nature. In the event that the Product does not conform to this
Warranty at any time during the period of one year from original purchase date, Warrantor will
repair the defect and return it to you at no charge. IMPORTANT: The Warranty is limited to
replacement of the Product ONLY. Secondly, because every phone line differs, we strongly
encourage you to fully test this Product in its actual application. This should includea full test,
involving the Product actually dialing to its designated locations and someone verifying the proper
response.
This Warranty shall terminate and be of no further effect at the time the Products is 1) damaged by
extraneous causes such as fire, water, power surge or spike, lightening, etc., or not maintained as
reasonable and necessary; 2) modified; 3) improperly installed; 4) repaired by someone other than
the Warrantor; 5)usedin a manner or purpose for which the Product was not intended.
WARRANTORS’ OBLIGATION UNDER THIS WARRANTY IS LIMITED TO REPAIR OR
REPLACEMENT OF THE PRODUCT ONLY. THIS WARRANTY DOES NOT COVER
PAYMENT OR PROVIDE FOR THE REIMBURSEMENT OF PAYMENT FOR INCIDENTAL
OR CONSEQUENTIAL DAMAGES.
It must be clear that the Warrantors are not insuring your premises or guaranteeing that there will not
be damage to your person or property is you use this Product. The Warrantors shall not be liable
under any circumstances for damage to your person or property or some other person or that
person’s property by reason of the sale or use of this Product, or its failure to operate in the manner
in which it is designed. The Warrantors’ liability, if any, shall be limited to the original cost of the
Product only. Use of this product is at your own risk.
Procedures for Obtaining Performance for Warranty:
Inthe event that the Product does not conform to this Warranty, the Product should be shipped or
delivered freight prepaid to Warrantor with evidence of original purchase. If in any way you’re not
comfortable withthis product or its Limited Warranty, we encourage you to return it, unused within
30 days of original purchase date with evidence ofthe purchase date.
To return a product to Control Products, Inc.:
All products being returned to Control Products, Inc. must have a valid Returned Goods
Authorization Number (RGA #) from Control Products, Inc., regardless of why the product is being
returned. Warranty returns will be honored only with a RGA #. Ship warranty return products
prepaid to Control Products, Inc., 1724 Lake Drive West, Chanhassen, MN 55317. Control
Products, Inc. will, at its option, either repair or replace the product free of charge and return the

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repaired unit or replacement unit at the lower cost shipping prepaid. Products returned for credit are
subject to a 25% restocking charge. Returns resulting from errors by the seller are not subject to this
charge. All returns must include evidence of original purchase, showing purchase date. The RGA #
should be clearly marked on the outside of the package containingthe product.
To request an RGA #, call Control Products, Inc. at 952-448-2217 and ask for Customer Service.
Failure to have an RGA # may result in lost product or significant delays in handling your return.
Products without an RGA # clearly marked on the outside of the package are not the responsibility
of Control Products, Inc.
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© 2005, Control Products, Inc.
This manual may not be reproduced, modified
or distributed without permission from Control Products, Inc.
Document # 42420026A, Revised 10-3-05