Proxy Mobile Reader Pro User manual
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User Manual and Installation Guide
Proxy Mobile
Reader Pro
www.proxy.com | [email protected]
Last updated: February 10, 2020
Table of Contents
Introduction 4
Reader 4
Functionality 4
Mobile Reader Pro Wallbox Main Housing 5
Mobile Reader Pro Wallbox Wall Plate 5
Mobile Reader Pro Mullion Main Housing 6
Mobile Reader Pro Mullion Wall Plate 6
Product Specifications 7
RF Exposure Information 7
Installation Details 8
Parts List 8
Recommended Tools 8
Recommended Infrastructure 8
Wiring Information 9
Cable Color codes for Pig Tail Reader 9
Mounting the Mobile Reader Pro 10
Location of mounting holes on the wall (Wallbox) 10
Location of mounting holes on the wall (Mullion) 11
Reader Installation Steps 11
Wiring Diagrams 12
Wiring Recommendations 13
Power Up and Testing 13
Certifications 14
FCC 14
IC 15
CE 16
UL294 17
UL 294 Access Control Performance Levels 17
Install Troubleshooting 18
Warranty 19
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Introduction
This document details the Proxy Mobile Reader Pro and its basic operational and installation
procedures. It covers the details of the Wallbox and Mullion form-factor readers.
Model(s):
●Proxy Mobile Reader Pro Wallbox (White / Black) [PRWW / PRWK]
●Proxy Mobile Reader Pro Mullion (White / Black) [PRMW / PRMK]
Version(s):
●1.0, 1.2
Reader
Functionality
Mobile Reader Pro is a physical access control wireless mobile credential and smart card reader that
can read HF / LF contactless credentials conforming to the following standards: ISO 14443 A & B as
well as wireless credentials over Bluetooth Low Energy (BLE). The reader can interface with an access
control system equipped with a Wiegand or RS485 serial interface. The reader consists of the following
main parts.
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Mobile Reader Pro Wallbox Main Housing
Mobile Reader Pro Wallbox Wall Plate
Dimension in millimeters (mm) & inches (in)
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Mobile Reader Pro Mullion Main Housing
Mobile Reader Pro Mullion Wall Plate
Dimension in millimeters (mm) & inches (in)
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Product Specifications
Model Name: Mobile Reader Pro
Device Type: RFID reader, 13.56MHz (HF) / 125 KHz (LF) /
Mobile Credential: Bluetooth Low Energy (BLE)
Physical Access control Reader (accessory equipment)
Type of Equipment: Sealed Reader. Suitable for Indoor and Outdoor use.
Interface Type: Pigtail Cable (11 Core + Drain)
Input Voltage: 6V - 16V DC (12V recommended)
Current Draw (WiFi Off): 250 mA @ 12V
Max Current Draw (WiFI On): 500 mA @ 12V
Power Consumption: 6W (Max)
Communication Protocol: Wiegand, RS485 (2wire - Half Duplex), Bluetooth Low Energy,
WiFi IEEE 802.11b/g/n**
Credential Type: 125kHz proximity cards:
- HID® Proximity, Indala®, CasiRusco®, AWID, Farpointe®, Others
13.56MHz smart cards:
- uTrust, PIV, PIV-I, CAC, TWIC,
- MIFARE Classic, DESFire EV1, PLAID [AS 5185-2010],
- ISO15693 UID, ISO14443A/B UID,
- HID® iClass Card Serial Number (CSN)
Bluetooth Low Energy:
Any bit format (standard or custom) up to 120 bits
Transmission Technology: Wiegand
Operating Temperature: -35° to 66°C (-31° to 149°F)
Operating Humidity: 5 to 95% relative humidity (non-condensing)
** Communication via Wiegand was evaluated by UL and serves as the interface between the reader
and panel. Communication via RS485 was not evaluated by UL. WiFi IEEE802.11b/g/n communications
are used for non-critical operations (OTA, backhaul, etc.).
RF Exposure Information
This device has been tested and meets applicable limits for Radio Frequency (RF) exposure.
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This equipment should be installed and operated with a minimum distance of 20 cm between the
radiator & your body.
Installation Details
Wiring methods shall be in accordance with the National Electrical Code (ANSI/NFPA70), local codes,
and the authorities having jurisdiction.
Parts List
●Mobile Reader Pro – x1
●Security Screw – #6 - 32 x 3/8” (Tamper Resistant) – x1
●Mounting Screws – #6-32 x 1” (Phillips) – x2
●Nylon anchor plugs – #6 Size x 1” – x2
Recommended Tools
●Wire Stripper(s) (18-24 AWG)
●Screwdrivers
●Tamper resistant torx bit (TR10)
●Wire connecters (dry/wet)
●Electrical Tape
Recommended Infrastructure
●All cabling and wiring shall be UL Listed and/or UL Recognized.
●All readers shall be powered by UL listed power-limited power supply, or power-limited output
from UL listed control panel.
●There shall be no connections made to the RS-485 interface (RS485+ and RS485-) for UL
installations.
●Refer to Wiring Recommendations for guidance on wire type and length
●Power Supply (Altronix Maximal or equivalent 12V DC Output)
●Standby Power is not provided by the Card Readers. The Standby Power Level is dependent on
the external power source connected to the Card Reader.
●For RS485 use 24 AWG twisted pair cable with a shunt capacitance of 16 pF per foot and
100-ohm characteristic impedance (option: Category 5 shielded twisted pair (STP)).
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Wiring Information
Cable Color codes for Pig Tail Reader
Name
Colors
Colors
+VDC
Red
Ground
Black with White Stripe
__________________
Wiegand Data 0
Green
Wiegand Data 1
White
Green LED
Orange
Buzzer
Yellow
Hold
Blue
Red LED
Brown
RS485 -
Grey
RS485 +
Pink
Tamper Output
Violet
Shield Ground
Black / Drain
** For Wiring diagrams and termination points please see your control panel user manual.
Installations will differ between access control panel manufacturers.
Caution:
During wiring, make sure that the +VDC lines do not make contact with any other cables, as it might
affect reader functionality/ cause damage to the reader.
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Location of mounting holes on the wall (Mullion)
Reader Installation Steps
●Make two holes on the wall as per the image above
●Insert the nylon screw plugs into the wall
●Connect the wires as per the Table in Section 5.3.1
●Mobile Reader Pro Wallbox Wall Plate is to be secured onto the wall using the Screws
●Mobile Reader Pro Wallbox Main Housing can be installed onto Wall Plate
●Secure the Main Housing to the wall plate using Security Screw
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Wiring Recommendations
Note: Always refer to vendor wiring instructions, requirements and recommendations for power
supplies and access control system panels. Where vendors recommended installation requirements
exist, they shall supercede the table below.
Type
Alpha Wire P/N
or Equivalent
AWG
Shielded?
Max Length
RS-485 (Twisted Pair)
5471C
24
Yes
4000 ft (1215 m)
Power (22 AWG)
1292C
22
Yes
600 ft (180 m)
Power (18 AWG)
2422C
18
Yes
1500 ft (455 m)
Reader (22 AWG)
1299/10C
22
Yes
250 ft (75 m)
Reader (20 AWG)
M4666
20
Yes
300 ft (90 m)
Reader (18 AWG)
M4698
18
Yes
500 ft (150 m)
Power Up and Testing
1. Turn power on.
○Indicator Light (top of housing)powers on and turns RED
○Branding LEDs turn on (Proxy Logo Displayed)
2. Present a valid physical card to the reader to confirm the reader is functioning correctly with
the access control system (ACS).
○Access Granted: The Indicator LED blinks green, and a short beep is emitted
○Access Denied:This is dependent on Access controller configuration
3. Have an organization administrator refer to the Proxy Quick Start Guide, located at
https://support.proxy.com for setting up their organization’s mobile access including how to
download the mobile app and add new readers.
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Certifications
FCC
Tune up power table BLE / WLAN
●Each product is programmed with the pre-defined RF parameters
●Each product RF power level is measured to ensure the power level not exceeding the target
power level, in a fully calibrated setup
●These settings cannot be changed
Please find below the Maximum Transmit Power for production units:
<For Type1LD>
Band / Mode
Average Power (dBm)
LE
GFSK
Bluetooth
7
Band / Channel / Frequency
(MHz)
IEEE 802.11 Average Power (dBm)
11b
11g
HT20
2.4GHz WLAN
17
17
17
<For XRBH-1>
Band / Mode
Average Power (dBm)
LE
GFSK
Bluetooth
5
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates uses and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no guarantee that interference
will not occur in a particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following measures:
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●Reorient or relocate the receiving antenna
●Increase the separation between the equipment and receiver
●Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected
●Consult the dealer or an experienced radio/TV technician for help
RF Exposure Information
This device has been tested and meets applicable limits for Radio Frequency (RF) exposure.
This equipment should be installed and operated with a minimum distance of 20 cm between the
radiator & your body.
Information to user
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
Changes or modifications not expressly approved by Proxy, Inc. could void the user's authority to
operate the equipment.
IC
This Class B digital apparatus complies with Canadian ICES-003.
This device complies with Industry Canada license-exempt RSS standard(s).
Operation is subject to the following two conditions:
(1) This device may not cause interference
(2) This device must accept any interference, including interference that may cause undesired
operation of the device.
Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux appareils radio
exempts de licence. L’exploitation est autorisée aux deux conditions suivantes:
(1) l’appareil ne doit pas produire de brouillage, et
(2) l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage
est susceptible d’en compromettre le fonctionnement.”
RF Exposure Information
This device has been tested and meets applicable limits for Radio Frequency (RF) exposure.
This equipment should be installed and operated with a minimum distance of 20 cm between the
radiator & your body.
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Informations d’exposition RF
Cet appareil a été testé et répond aux limites applicables en matière d’exposition aux radiofréquences
(RF).
Cet équipement doit être installé et utilisé avec une distance minimale de 20 cm entre le radiateur et
votre corps.
CE
Tune up power table BLE / WLAN
●Each product is programmed with the pre-defined RF parameters.
●Each product RF power level is measured to ensure the power level not exceeding the target
power level, in a fully calibrated setup.
●These settings cannot be changed.
Please find below the Maximum Transmit Power for production units:
<For Type1LD>
Band / Mode
Average Power (dBm)
LE
GFSK
Bluetooth
8.2
Band / Channel / Frequency
(MHz)
IEEE 802.11 Average Power
(dBm)
11b
11g
HT20
2.4GHz WLAN
9.3
9.3
9.1
<For XRBH-1>
Band / Mode
Average Power (dBm)
LE
GFSK
Bluetooth
1.0
Hereby, Proxy, Inc., declares that the radio equipment type Mobile Reader Pro is in compliance with
Directive 2014/53/EU.
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Please scan the barcode on the label to view the user guide.
Waste Electrical and Electronic Equipment (WEEE)
This symbol means that according to local laws and regulations your product and/or its
battery shall be disposed of separately from household waste. When this product
reaches its end of life, take it to a collection point designated by local authorities. Proper
recycling of your product will protect human health and the environment.
UL294
Communication via Wiegand was evaluated by UL and serves as the interface between the reader and
panel
Communication via RS485 or OSDP is not permitted.
All terminals are Power Limited / Class 2 circuits.
UL 294 Access Control Performance Levels
●Destructive Attack: Level I
●Line Security: Level I
●Endurance: Level I
●Standby Power: Level I
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Install Troubleshooting
Possible Symptoms
Likely issue
How to resolve
Reader
Logo is not illuminated
Power supply is
disconnected or not
supplying enough voltage
Either wiring at the reader or at the power
supply has been disconnected. Double check
both connections to bring the reader back
online. Lack of power to the ACS system may
also cause this- double-check the wiring
connecting the reader to the panel.
Reader is constantly
rebooting (turns on,
beeps, turns off)
Power supply is
disconnected or not
supplying enough voltage
Either wiring at the reader or at the power
supply has been disconnected. Double check
both connections to bring the reader back
online. Lack of power to the ACS system may
also cause this- double-check the wiring
connecting the reader to the panel.
Reader is power cycling
Try resetting the reader in the Proxy App. If
this does not resolve the issue please email
[email protected] to escalate.
Logo is purple, cycling
clockwise
Reader is in the process of
updating or connecting to
Wi-Fi
Wait up to five minutes, the reader will return
to normal once the task is complete. Note: The
door can still be accessed when the reader is
busy. The indicator won’t flash, but the reader
will still beep to indicate access.
Logo is still purple after
giving plenty of time for
update
Update issue
Try resetting the reader in the Proxy App. If
this does not work, try manually resetting the
reader by disconnecting and reconnecting the
black and red wires. If this does not resolve the
issue please email [email protected] to
escalate.
Indicator flashing red
continuously
Hardware issue
Power-cycling the Reader will likely resolve
this issue. Contact [email protected] if it
does not, or if this happens with any
frequency.
Issues Unlocking
Reader does not
acknowledge phone
Permissions issue
Be sure the user has been granted access
through Proxy Mobile Access Manager. Users
need to be added to the org, as well as
relevant groups. All groups need to be
associated with access points in order to allow
ingress.
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Bluetooth issue
Be sure that Bluetooth is enabled on the
mobile phone. If it is, toggle airplane mode to
disconnect all existing Bluetooth connections
& reconnect it for a strong connection.
Reader flashes red
Do not have permission to
access that reader
Ensure that the user in question has the correct
permissions within the Proxy Mobile Access
Manager. Users need to be added to the org,
as well as relevant groups, and all groups
need to be associated with access points in
order to allow ingress.
Reader flashes green
then immediately red
Permissions issue on the
access control panel
Ensure that the user in question has the correct
permissions within the ACS panel, in addition
to within Proxy.
Have to open app to get
reader to unlock
Geo-fence/ locations
issue
Be sure location services are always enabled if
a user is terminating the app between uses. If
a user prefers to keep location services turned
off, they will need to open the app in order to
unlock Proxy reader every time, unless they do
not ever terminate the app.
Warranty
For warranty information, visit this link: https://www.proxy.com/legal
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