PVI Industries QuickDraw Instruction Manual

PV500-25 05/13
INSTALLATION & MAINTENANCE MANUAL
QuickDrawStorage and Semi-instantaneous
Steam Heater
Installation and service must be performed by a qualified service installer, service agency or qualified plumbing
contractor.
IMPORTANT: THIS MANUAL CONTAINS INFORMATION REQUIRED FOR INSTALLATION, OPERATION AND
MAINTENANCE OF THIS EQUIPMENT. READ AND FOLLOW THE INFORMATION IN THIS MANUAL AND ALL OTHER
PROVIDED INSTRUCTIONS, LABELS AND MARKINGS BEFORE INSTALLING, OPERATING OR SERVICING THIS UNIT.
TO THE INSTALLER: After installation, these instructions must be given to the equipment user or left near the appliance.
SPECIAL INSTRUCTIONS TO THE OWNER: Retain this manual for future reference. These instructions contain
important information that will help you in maintaining and operating this appliance.
PVI INDUSTRIES, LLC – 3209 Galvez Ave. - Fort Worth, Texas 76111 - 1-800-433-5654

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TABLE OF CONTENTS
1. Safety Considerations
2. Product Descriptions
3. Water Heater Installation
3.1 Checking Equipment Before You Install
3.2 Codes
3.3 Electrical Requirements
3.4 Location
3.5 Installation
3.6 Service Clearances and Clearance to Combustibles
4. General Guidelines
4.1 Water Inlet / Outlet Connections
4.2 Steam & Condensate Connections
4.3 Relief Valve Piping
4.4 Steam Valves
4.5 Filling the Unit
5. Operating and Safety Controls
5.1 Thermostat Settings – For QuickDraw Semi-Instantaneous Heaters only
5.2 Operating Temperature Control
5.3 High Water Temperature Limit Control
5.4 Electronic Low Water Cut-Off (optional)
5.5 Sequence of Operation
6. Start-up Procedure
7. Maintenance
7.1 Temperature and Pressure Relief Valve
7.2 Thermostats and Temperature Limiting Device
7.3 Steam Valve Actuator
7.4 Tank
7.5 Cleaning the Heat Exchanger
7.6 Recommended Maintenance Schedule
8. Troubleshooting Notes
Warranty forms ship separately with each product.

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1 SAFETY CONSIDERATIONS
IMPORTANT SAFETY NOTE
It takes only 5 seconds of skin contact with 140°F water to cause a
second degree burn! You must protect against high water temperatures at all
lavatories, tubs, showers and other points of hot water contact.
Accidental scalding from high water temperatures is a greater
risk in some types of installations. Some examples are:
HOMES FOR THE MENTALLY HANDICAPPED
HOMES FOR THE PHYSICALLY HANDICAPPED
HOSPITALS AND NURSING HOMES
ELDER CARE FACILITIES AND REST HOMES
ORPHANAGES AND CHILD CARE FACILITIES
OTHER INSTALLATIONS - WHERE RESPONSE TO CONTACT WITH HOT WATER
MAY BE SLOWER OR WHERE THE DANGER OF HOT WATER CONTACT IS GREATER
Thermostatically controlled mixing valves
must be used in the design of the potable hot water system.
Potable hot water should be tempered to no more than 110°F
when used for bathing or other personal uses.
Good engineering practice mandates the use of thermostatically
controlled mixing valves set at 120°F or less to keep the delivered water
temperature below scalding temperatures.

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2 PRODUCT DESCRIPTIONS
Typical QuickDraw®Instantaneous Construction
1. U-tube Heat Exchanger 12. Main Steam Trap *
2. Control Enclosure 13. Auxiliary Steam Trap **
3. Potable Water Inlet 14. Y-Strainer *
4. Potable Water Outlet 15. Condensate Y-Strainer **
5. Intra-tank Circulator * 16. Condensate Drain **
6. Relief Valve 17. Tank Purge Valve *
7. Shutoff Valve **
8. Tank Drain Valve
9. Steam Inlet * Optional
1
0. Steam Pressure Gauge * ** Supplied by Others
1
1. Steam Valve (shown with dashed lines)

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Typical QuickDraw®Semi-Instantaneous Construction
1. U-tube Heat Exchanger 12. Main Steam Trap *
2. Control Enclosure 13. Auxiliary Steam Trap **
3. Potable Water Inlet 14. Thermostatic Trap
4. Potable Water Outlet 15. Y-Strainer *
5. Intra-tank Circulator * 16. Condensate Drain **
6. Relief Valve 17. Tank Purge Valve *
7. Shutoff Valve ** 18. Tank Pressure Gauge *
8. Tank Drain Valve 19. Electronic Operating Control
9. Steam Inlet
10. Steam Pressure Gauge * * Optional
11. Steam Valve ** Supplied by Others
(shown with dashed lines)
NOTE: Components, controls and connection locations may vary.

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3 WATER HEATER INSTALLATION
3.1 Checking Equipment Before You Install
Inspect the unit completely upon receipt from the freight carrier before signing the bill of lading. Inspect the appliance
and all accompanying parts for signs of impact or mishandling. Verify the total number of pieces shown on packing
slips with those actually received. Contact the freight carrier immediately if any damage or shortage is detected.
3.2 Codes
The equipment shall be installed in accordance with the instructions in this manual, appliance markings and
supplemental instructions and in compliance with those installation regulations in force in the local area where the
installation is to be made. These shall be carefully followed in all cases. Authorities having jurisdiction shall be
consulted before installation is made. All appliances conform to the latest edition of the ASME Boiler and Pressure
Vessel Code, Section IV, Part HLW or Section VIII.
3.3 Electrical Requirements
The heater is wired for 120VAC/1ph/60Hz volts and must be electrically grounded in accordance with local codes, or
in the absence of local codes, with the latest edition of the National Electrical Code NFPA-70. When unit is installed
in Canada, it must conform to the Canadian Electrical Code (CEC), CSA C22.1, and/or local electrical codes.
1. Branch circuit protection and disconnecting means must be furnished by the installer. Refer to the wiring diagram
provided with this unit when installing or troubleshooting the electrical components of this heater.
2. All wiring must be in accordance with all local, state, or federal codes.
3. Provide proper overload protection for the system’s circulating pump.
NOTE: Use only copper wire of proper sizing for incoming service. The warranty on this unit does not cover damage
resulting from the use of aluminum wiring.
Utiliser du fil de cuivre de la taille appropriée pour le service électrique entrant. Les dommages résultant de
l'utilisation de fil d'aluminium seront exclus du champ d'application de la garantie de cet appareil.
3.4 Location
1. Locate the unit in a clean and dry area as close as possible to the greatest hot water usage and as near to steam
supply and/or electrical power as practical.
2. Install the unit on a firm, level foundation.
3. Locate the foundation on a pitched floor near a suitable drain, or make other provisions to prevent contact to
areas of the building subject to water damage should steam or water connection leak. The drain must be
sufficient to contain water in excess of 210°F.
3.5 Installation
WARNING: Use industry standard safe rigging methods, such as including the use straps and spreader bars
and lifting from the water heater base skid assembly, when attempting to lift or move this product. Failure to
follow industry safe rigging methods could result in property damage, serious injury or death.
1. Check the data decal on the heater. Be sure the electrical supply is adequate for the installation.
2. Carefully remove all shipping supports and bracing.
3. Do not attempt to move or lift heater by the plumbing connections or heat exchanger. Lift only by the skid using
industry standard safe rigging methods.
4. Provide sufficient clearance in front of heat exchanger to facilitate maintenance and removal. See “Service
Clearances” below.
5. Install shut-off valves and unions on the inlet and outlet water piping for servicing. Use caution when threading
pipe nipples into tank connections to prevent cross threading, or over-tightening. Always use a back-up wrench
on tank nipples when tightening unions, valves, etc.

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6. Use only non-ferrous water piping and fittings for potable water plumbing and connections. Do not use
galvanized pipe or fittings. Use of ferrous or galvanized pipe or fittings can cause rust to form.
7. Insulate hot water and return circulation lines. Also, if subject to freezing during shutdown or during operation,
insulate all water piping and take whatever steps are necessary to keep the appliance and all water containing
pipes and components from freezing. IMPORTANT: Do not use the plumbing connected to the appliance as a
ground for welding or any other purpose.
8. This appliance is equipped with a temperature and pressure relief valve(s) rated for the input. The relief valve
must be pipe to and attached to a suitable open drain (see Relief Valve Piping).
9. Pipe the drain valve to a suitable open drain.
10. Thermal Expansion Tank – If the water heater is installed in a closed water supply system, such as one having a
back-flow preventer in the cold water line, provide thermal expansion control. Contact the water supplier or local
plumbing inspector for additional information.
3.6 Service Clearances and Clearance to Combustibles
The appliance must not be installed on a combustible floor, or on a non-combustible floor covering combustible
material. A minimum clearance of 6” must be provided from any combustible material. However, the recommended
clearance is 24” at the top and front, 18” at left and right sides of the appliance. Optional equipment may increase
the clearance requirements. Allow sufficient space for installing and servicing connections such as water, electrical,
pump and other auxiliary equipment.
Distance minimale aux matériaux combustibles est de 15 cm sur le dessus et les côtés et ne doit pas être installé
sur un plancher combustible.
4 GENERAL GUIDELINES
4.1 Water Inlet / Outlet Connections
1. Make inlet and outlet water connections directly to the threaded bolt-on bronze tank flanges. Over tightening
connections to the flanges may cause damage to the flange or tank and are not covered by warranty.
2. For ease of service, install unions on inlet and outlet piping to the unit.
3. Piping and components connected to the water heater must be suitable for potable water, for the water
temperatures they will experience and for their application.
4. After plumbing the unit and checking for leaks, the heat exchanger and steam and hot water piping should be
insulated. Insulation will reduce wasteful heat loss and will help protect operators from contacting hot surfaces.
WARNING: Insulate or guard and hot water surfaces. Uninsulated or unguarded steam and hot water
surfaces can cause burns instantly.
4.2 Steam & Condensate Connections
1. The condensate trap controls the discharge of condensate based on the load on the heat exchanger, thus
preventing the discharge of live steam through the unit. Appropriately sized traps are available from your PVI
representative.
2. Connect the steam supply to the steam inlet fitting on the unit. A Y-strainer (100 mesh stainless steel sheet) must
be installed ahead of the unit to prevent particles of scale and other solids from damaging the seats of the steam
valve. It is good practice to install a blowdown valve on the Y-strainer piped to a suitable location that can be
opened at intervals to clean the strainer screen. A condensate trap may be located upstream of the steam valve.
This trap will drain the condensate that collects in the piping and must be plumbed to a suitable drain or the
condensate receiver plumbing.

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3. Connect condensate trap inlet parallel to or below the outlet of the heat exchanger. The ability to lift condensate
via steam pressure cannot be assured on QuickDraw products due to the possible use of a modulating steam
valve (storage units only) or multiple solenoid steam control system. The recommended methods of condensate
distribution are:
a. Plumb to a condensate receiver and pump or vacuum return to the condensate return header.
b. Plumb to a pneumatic/electric actuated condensate pump trap for return to the condensate return header.
c. Drain to atmosphere – (would require constant make-up of boiler water).
4. Inadequate drainage of condensate can adversely affect heat transfer and limit the performance of the water
heater. Please note damage to the water heater attributed to poor condensate drainage is not covered in the
product warranty.
5. On the Quickdraw semi-instantaneous steam heater, the 3/4" thermostatic trap must be plumbed in parallel with
the main steam trap for optimal operation of the heater. It speeds the removal of air from the heat exchanger
when the steam valve opens. It also serves the second purpose of a vacuum breaker to protect the heat
exchanger and allow proper drainage of condensate.
6. Locate the thermostatic trap in a tee six inches above the main condensate line between the heat exchanger and
the main trap. Plumb its outlet to a point downstream of the main trap.
4.3 Relief Valve Piping
The water heater is supplied with a pressure and temperature relief valve, sized in accordance with ASME
requirements. Each relief valve must be piped and secured to a suitable floor drain. No reducing coupling or other
restriction can be installed in the discharge line. It is strongly recommended that this valve should be manually
operated at least once a year. (See Maintenance.)
WARNING: Do not install a reducing coupling, valve or other restriction between the relief valve discharge
and a suitable floor drain. Such restriction could prevent the valve from fully relieving if the pressure
settings are exceeded, which could result in property damage, personal injury or death.
WARNING: The relief valve discharge must be piped to a suitable floor drain to avoid exposure to hot
discharge water during relief valve operation. Exposure to hot discharge water can cause water damage
and/or burns resulting in property damage, personal injury or death.
WARNING: Secure the relief valve pipe to a suitable floor drain such that very hot water does not openly
splash during a significant relief valve discharge. If the relief valve pipe is not routed and secured to a
suitable drain, hot water discharge can result in property damage, scalding and personal injury or loss of
life.
4.4 Steam Valves
Two position on-off electric valves are used. The valves will return to the closed position when power is off. This
feature will prevent an excessive temperature buildup in the event of a power failure. The valve manufacturer’s
operation and maintenance instructions ship with the unit. Refer to these instructions during start-up and file for
future referencing on maintenance.
CAUTION: Most valve problems are caused by dirt or trash in the steam line. This is most likely to occur during
installation. Teflon pipe tape, pipe joint compounds, metal particles and dirt will clog up strainers and orifices and
prevent valve seats from closing. Clean all pipe line strainers at start-up and check the valves again after a few days
operation as recommended maintenance by the valve manufacturer. Inspection of strainers and blowdown piping
should be part of the normal maintenance routine on this equipment.
4.5 Filling the Unit
1. Fill the system with water. To be sure that the unit is not “air bound,” open the relief valve. Leave the valve open
until a steady flow of water is observed. Close valve and complete filling the system.
2. In hard water areas, potable water treatment should be used to reduce introduction of minerals into the system.
Minerals in the water can collect on the tubes and heat-exchanger surfaces reducing the life of the product. Heat
exchanger failure due to scale accumulation is not covered by the product warranty.
3. Make sure there are no system leaks. DO NOT use petroleum based stop-leak products. All system leaks must
be repaired.

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5 OPERATING AND SAFETY CONTROLS
WARNING: Turn off all electrical service to the appliance when accessing the remote connections located
inside the control cabinet and close and fasten the control cabinet cover before restoring electrical service
to the appliance. Terminals and components in the control cabinet are high voltage. If the electrical service
is not turned off and these terminals or components are touched, a dangerous shock can result in property
damage, personal injury or loss of life.
Coupez l'alimentation avant intervention sur l'appareil.
5.1 Thermostat Settings – For Quickdraw Semi-Instantaneous Heaters only
The adjustable operating temperature control is located just above the front control panel cover. This control utilizes
a temperature sensing thermistor located in the control flange on top of the tank. Follow the safety instructions and
warnings included in this manual and with the product, when adjusting the set point of the operating temperature
control to deliver the desired water temperature.
The setpoint (SET) determines the desired stored water temperature in the tank and is factory set at approximately
120°F. If the tank temperature decreases below the set point a call for heat sequence is activated. The heating
sequence is turned off when the tank temperature again reaches the set point value.
Le thermostat est réglé à environ 49 degrés Celsius. Températures de l'eau supérieures à 52 degrés Celsius peut
causer instantanément de graves brûlures ou la mort de brûlures. Suivez les instructions dans le manuel
d'installation et de maintenance pour modifier la température de l'eau.
To View The Setpoint
1. Press and quickly release the “SET” key. This will display the setpoint for 5 seconds.
To Change the Set Point
1. Press and hold the “SET” key for at least 2 seconds to enter the setpoint change mode.
2. The setpoint is displayed and the LEDs of the first and third digits blink.
3. To change the value, use the “UP” and “DOWN” keys.
4. The new value can be stored either by pressing the “SET” key (the control restores temperature display) or by
waiting the exit time-out to expire (15 seconds).
Key Combinations
1. TO UNLOCK THE KEYBOARD: Press and hold the “UP” + “DOWN” keys for 3 seconds. When the “PON”
flashing message is displayed, the keys are unlocked.
2. TO LOCK THE KEYBOARD: Press and hold the “UP”+ “DOWN” keys for 3 seconds. When the “POF” flashing
message is displayed, the keys are locked.
3. TO RETURN TO TEMPERATURE DISPLAY: Press the “SET” +”UP” keys.
5.2 Operating Temperature Control
The adjustable Operating Thermostat is located in the front control panel. The thermostat is factory pre-set at
approximately 120°F. Adjust the operating thermostat to the desired water temperature.
5.3 High Water Temperature Limit Control
The appliance is equipped with an adjustable temperature limit control and a non-adjustable high temperature limit
control. These controls are located inside the control cabinet and are accessed by removing the bottom cover.
The adjustable limit control is an auto reset type and should be adjusted at least 10 degrees above the set point of
the Operating Thermostat.
The high limit is an auto reset type with a fixed set point, but is optionally available as a manual reset type. If the high
limit is a manual reset type, it cannot be reset until the water temperature has dropped below its reset point.

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5.4 Electronic Low Water Cut-off (optional)
When the water level is above the electrode position in the tank, the reset pushbutton will energize the control (LED
will be lit). The control remains energized until the water level recedes below the electrode position (LED will not be
lit). Unless otherwise specified, there is a three-second time delay on decreasing level. Water level must be below
tank probe location for full three seconds before control de-energizes.
5.5 Sequence of Operation
1. When power is supplied through the unit’s On-Off switch, if the stored water temperature is below the operating
thermostat set point, the limit operating circuit closes creating a call-for-heat-demand, which energizes the
actuator on the control valve.
2. On a call-for heat, the actuator motor runs and the actuator shaft extends causing the valve to allow steam
through the heat exchanger.
3. When the demand is satisfied, the operating thermostat opens and the valve actuator is de-energized. The
actuator motor stops running and the actuator shaft spring returns to the retracted position, which stops steam
flowing through the heat exchanger.
6 START-UP PROCEDURE
1. After all the steam, condensate and water lines are installed and inspected, the steam supply source and the
condensate receiver should be checked for correct operation. Steam supply pressure to the heater must be equal
to or less than the supply pressure on the heater decal. A pressure reducing valve can be installed in the supply
line to meet this requirement.
2. Steam is directed to the heat exchanger through a header and steam control valves. The steam control valves are
normally closed, on-off, electric valves and solenoid-operated. Should an electrical power failure occur, steam
valves will close and stop steam flow to the unit.
3. When placing the unit into operation, open relief valve to purge air from top of tank and begin to fill the tank with
cold water. Check for plumbing leaks. Be sure to fill the tank completely before closing the relief valve.
CAUTION: Do not energize the heater or circulating pump until the tank is full of water. Serious damage may result.
4. Push control switch, located on the control box, to activate the steam valve and thermostats. Check steam valve
for operation; the valve solenoid should “click” “ON” to open valve(s) when operating switch is pushed “ON”. The
tank-circulating pump should also operate. Check thermostat settings.
Temperature Setting: The operating thermostat is set at the factory at approximately 120°F and the upper
operating thermostat is set at approximately 130°F. Make adjustments by turning the thermostat dial to the
desired temperature. The temperature limited device is factory set at 200°F.
CAUTION: Gradually introduce fluids to the unit. Failure to do so can cause damage to the heat exchanger.
5. Push the operating switch, located on the control box, to “OFF” before opening manual main steam supply valve.
This will allow condensate that has collected in the supply line to drain through the trap installed in front of the
steam valve. When the steam supply line is free of condensate, push operating switch to “ON”, opening the
electric on-off steam valves allowing steam to flow through the heat exchanger.
WARNING: Do not operate unit under conditions in excess of those specified on nameplate and ASME
data plate. Failure to operate the heat exchanger within the specified design pressure and temperature
may result in damage to the heat exchanger, property damage, personal injury or loss of life.
6. Open nearby hot water tap to maintain a flow of water through the tank when starting up units. Regulate flow of
water through the tank to allow the steam valve(s) to cycle off and on. Observe condensate flow at the receiver or
other collection sight to verify satisfactory flow. Check operation of all safety and operating controls.
7. In all installations, there should be no pulsation or water hammer since this causes vibration and strain with
resulting leaks.

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8. Retighten bolting on all gasketed joints after the heat exchanger has reached temperature to prevent leaks and
gasket failures. Retightening should be done uniformly and in a diametrically staggered pattern (see
“Maintenance” for proper torque specs).
a. On high pressure and high temperature applications or any application where spiral wound gaskets are
required, it is recommended that the gasketed joints of the heat exchanger be retightened to the required
torque (see “Maintenance”) after 24 hours at operating pressures and temperatures to compensate for any
relaxation or creep that may have occurred.
b. In shutting down, remove all power from the system. Close all steam and cold water supply valves to the unit.
c. If the unit is removed from service for an extended period, it must be drained to eliminate the possibility of
freezing and corrosion from stagnant water conditions.
7 MAINTENANCE
WARNING: Turn off all electrical service to the appliance when accessing the remote connections located
inside the control cabinet. These terminals are high voltage. If the electrical service is not turned off and
these terminals are touched, a dangerous shock causing personal injury or loss of life could occur. Close
and fasten the control cabinet cover before restoring electrical service to the appliance.
7.1 Temperature and Pressure Relief Valve
Operate the temperature and pressure relief valve at least once a year by lifting the lever briefly. If the valve does not
open and close properly when testing, it must be replaced with a like relief valve.
7.2 Thermostats and Temperature Limiting Device
The temperature limiting device and thermostat temperature sensors extend into the water in the tank. Depending on
the water conditions in your area, scale may coat the sensors. This coating will affect accuracy of sensors and can
allow water temperature to exceed the desired limits. Remove and inspect these controls at necessary intervals.
Remove scale if present.
7.3 Steam Valve Actuator
The steam valve actuator (if applicable) is sealed and requires no maintenance. Durability of valve stems and
packing is dependent upon maintaining non-damaging water conditions. Inadequate water treatment or filtration can
result in corrosion, scale, and abrasive particle formation. Scale and particulates can result in stem and packing
scratches and can adversely affect packing life and other parts of the hydronic system. Contact the manufacturer for
replacement packing and stem & plug assembly.
7.4 Tank
Depending on water quality and operating temperature, scale can form during operation and will accumulate on the
bottom of the tank. Natural minerals in water forms scale, which precipitates out during the heating cycles.
Some water supplies contain more of these minerals than others, so scale buildup will occur more rapidly.
Other factors affecting the scale buildup are the amount of hot water used and the temperature of the water.
The more hot water used the more fresh water containing the scale-forming minerals come into the tank. As the
temperature of the water increases, the rate of scale deposited also increases. The frequency of inspections will be
determined by the rate of scale buildup. Until the appropriate inspection and cleaning frequency is established,
inspect the tank every six months or more frequently if higher scaling conditions are present.
Flush the tank at the appropriate interval, based on water conditions in your location, to help prevent the
accumulation of scale. To flush: turn off the electrical disconnect switch to remove power and prevent the unit
from operating. Open the drain valve and allow water to flow through the tank until it runs clear. Close the drain
valve and turn the electrical switch back on.

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NOTICE: Since PVI cannot control the use of the appliance, water conditions, or maintenance, the warranty on the
appliance does not cover poor performance, structural failure, or leaking due to an excessive accumulation of scale.
a. If the unit requires shut down, remove all power from the system. Close all steam and cold water supply valves
to the unit.
b. If the unit is removed from service for an extended period of time, it must be drained completely to reduce the
risk of freezing, biologic growth and corrosion from stagnant water conditions. When the appliance is returned to
service, conduct a thorough inspection of all utilities and general appliance condition.
7.5 Cleaning the Heat Exchanger
1. Do not open until all pressure is removed, the unit is drained and the equipment surfaces cooled to ambient
temperature.
2. Heat exchangers subject to fouling or scaling should be cleaned periodically. A light sludge or scale coating on
the tube greatly reduces its effectiveness. A marked increase in pressure drop and/or reduction in performance
usually indicate cleaning is necessary.
3. Tube bundle removal:
a. When practical and if the heat exchanger is connected to a collar assembly, leave tube bundle attached to
collar assembly and remove by unbolting collar assembly from tank.
b. During bundle removal, the dead weight of the bundle should never be supported on individual tubes or
contact any lined interior tank surface. Following removal, rest the bundle on the tube sheet, support plates,
or wood blocks cut to fit periphery of the bundle.
c. Tube bundles may be raised using slings formed by bending light sheet metal into a “U” form and attaching
lifting lugs to the ends of the sheets. Baffles can be easily bent and damaged if dragged over rough
surfaces.
d. Before reinserting the tube bundle into the unit place the ring/tank gasket over the end of the tube bundle
and bring forward to the backside of the tube sheet.
CAUTION: When cleaning a tube bundle, tubes should not be hammered on with any metallic tool and, in case it is
necessary to use scrapers, care should be exercised that the scraper is not sharp enough to cut the metal of the
tubes.

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4. The COLLAR assembly, if equipped, is connected to the tank nozzle flange using 9/16” grade 8 bolts. To
reinstall the collar assembly use a calibrated torque wrench and, in an alternating star pattern, tighten the bolts in
two increments: 95 ft-lbs and 145 ft-lbs (collar assembly threads and nut bearing surfaces must be clean, rust
free and NOT lubricated).
5. When replacing the heat exchanger HEAD, use a calibrated torque wrench to tighten the bolts/studs and
nuts in an alternating star pattern. Use the following chart as a guide. All heat exchanger head torque values
apply to well-lubricated nut bearing surfaces.
TIGHTENING TORQUES
COMPRESSED FIBER GASKETS
Bolt
Dia.
Recommended
Torque
ft-lbs
Torque
Increment
Max.
Torque
1/2" 40 5 60
5/8" 80 5 120
SPIRAL WOUND GASKETS
Bolt/Stud
Dia.
Recommended
Torque
ft-lbs
Torque
Increment
Max.
Torque
1/2" 40 5 60
5/8" 80 5 120
3/4" 120 5 200
7/8" 200 10 320
1" 300 10 490
1 1/8" 450 10 710
1 1/4" 600 10 1000
6. Tighten uniformly and in a diametrically staggered pattern as illustrated below :
WARNING: Follow the proper tightening sequence,
torque increments and maximum torque values.
Failure to follow these requirements can cause non-
repairable damage to gaskets or heat exchangers
and can result in leaking, property damage, personal
injury or loss of life.

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7.6 Recommended Maintenance Schedule
1. Annual Maintenance
a. Check all joints and pipe connections for tightness, corrosion or deterioration.
b. Check all safety controls and devices including thermostats for proper operation.
c. Check safety shut-off valves for operation and tightness.
d. Test high limit and operating temperature controls.
2. Semi-Annually
a. Recalibrate all indicating and recording gauges.
b. Check piping and wiring of all interlocks and shutoff valves.
3. Monthly Maintenance
a. Test low-water cutoff device and alarm (if equipped).
b. Check gauges, monitors, and indicators.
c. Check instrument and equipment settings.
4. As Required
a. Tank flush and cleanout.

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8 TROUBLESHOOTING NOTES
Problem 1: No hot water even at low flow
a. Cause: Steam valve(s) not opening.
Solution: Check that electrical coils are energized. If not, trace wiring problem. If so, the valve may be
faulty, the steam pressure inadequate to open the valve (< 5 psi depending on the valve), or the linkage (if
applicable) is out of adjustment.
b. Cause: Condensate flow is blocked.
Solution: Float-type traps will not open if the inlet steam pressure exceeds the trap rating. Check steam
pressure against the rating stamped on the trap. Check that there are no valves or clogged strainers
between the heat exchanger and the condensate receiver.
c. Cause: PGM system tripped.
Solution: The pressure gradient monitoring option prevents the steam valve from opening if the water
pressure in the tank is within 10 psi of the steam pressure. Correct water pressure problem.
Problem 2: Heater recovery is slow or outlet temperature is below setpoint:
a. Cause: Steam supply insufficient.
Solution: Loss of steam delivery pressure, see below.
b. Cause: Condensate not draining.
Solution: Check that there is not excessive condensate lift. For low pressure steam, any lift at all may
affect performance. Check the sizing of the trap. Check that the condensate receiver is not pressurized.
Check that there is no blockage in the condensate line from the trap to the receiver. Unclog any strainers in
the system.
c. Cause: Condensate trap not operating.
Solution: If the condensate temperature near the heat exchanger is considerably less than the steam
temperature, then condensate is being backed up into the heat exchanger. Check that the supply steam
pressure does not exceed the trap pressure rating. Check the trap for blockage or mechanical failure.
Check that the trap is sized sufficiently for the load.
d. Cause: Heat exchanger is breached.
Solution: If excessive condensate is draining, the heat exchanger may have a leak and be filling with
water.
e. Cause: Heat exchanger is fouled.
Solution: Inspect the heat exchanger for excessive scaling or fouling on the water side.
f. Cause: Abnormal operating conditions.
Solution: The water temperature has a significant effect on the efficiency of the heat exchanger. Check if
the setpoint is higher than specified. Confirm the measured flow rate with meters or by volume and rate.
Check that there are no other loads on the heater.
Problem 3: Steam delivery pressure to heat exchanger is low or drops off:
a. Cause: Low supply steam pressure.
Solution: Unclog strainer. Check for blockage or restrictions in the line between the boiler and the water
heater. Check for low boiler output or upstream blockage and make necessary corrections.
b. Cause: Steam valve(s) not fully opening.
Solution: Check steam pressure before and after steam valve. The pressure drop should not be more than
half of the inlet pressure. Check valve for blockage. Check linkage for adjustment. Check modulating signal
(if applicable). Check the supplied voltage to the valve coil.

QuickDrawStorage and Semi-instantaneous
Steam Heater
16 PV500-25 05/13
c. Cause: Piping flow restricted.
Solution: Calculate the flow velocity and expected friction loss. If excessive, larger inlet and outlet piping
are necessary.
d. Cause: Main valve malfunction.
Solution: Refer to the valve manual for instructions on main valve repair.
e. Cause: Main valve undersized.
Solution: Check steam pressure before and after steam valve. Check valve capacity against the load. If
insufficient, increase trim or valve size.
Problem 4: Outlet water temperature not constant.
a. Cause: Insufficient recovery.
Solution: If the thermostat or controller is always open, then the outlet temperature will vary with load. See
above for causes of insufficient recovery.
b. Cause: Malfunctioning or misadjusted thermostat(s).
Solution: Measure the tank temperature near the thermostat and compare to setpoint. The thermostat
should turn on and off within 5°F of setpoint.
Problem 5: Unusual noises coming from heater.
a. Cause: Flashing condensate.
Solution: Pinging, rattling or banging noises are usually the result of condensate flashing to steam.
Condensate not draining properly. Check that there is not excessive condensate lift. Check the sizing of the
trap. Check that the condensate receiver is not pressurized. Check that there is no blockage in the
condensate line from the trap to the receiver. Unclog any strainers in the system.
Problem 6: Heat exchanger visibly leaking.
a. Cause: Plumbing connection loose.
Solution: Check and tighten plumbing connection.
b. Cause: Double-wall heat exchanger tube leak.
Solution: If one of the tube walls is breached, a double-wall heat exchanger will leak at the joint between
the tubesheets. Isolate the heater and replace the heat exchanger.

QuickDrawStorage and Semi-instantaneous
Steam Heater
17 PV500-25 05/13
Since PVI cannot control the use of the appliance, water conditions, or maintenance, the warranty on
the heat exchanger does not cover poor performance, structural failure, or leaking due to an excessive
accumulation of scale
MODEL NUMBER:
SERIAL NUMBER:
INSTALLATION DATE:

QuickDrawStorage and Semi-instantaneous
Steam Heater
18 PV500-25 05/13
PVI Industries, LLC 3209 Galvez Ave. Fort Worth, TX 76111 1-800-433-5654 www.pvi.com