Quantec Surveyor 2 Technical manual

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Quantec Surveyor 2
Technical Installation Document
Providing a site with the Surveyor 2 service has been made as simple as possible and should take no longer than
30 minutes to implement. You will need to install one IOT Connect Card (Part No: QTS2/5) into every Quantec
Controller that you would like to connect to the service (mounting posts and connectors are provided).
Important Note: The NVM link on the Quantec Controller’s mainboard must be permanently fitted BEFORE
installing the IOT Connect Card as the link will be hidden when the IOT Connect Card is installed.
The IOT Connect Card connects to the Surveyor 2 service via the internet using Ethernet cable (not supplied).
Ensure that network access rules whitelist quantecservice.c-tec.co.uk on port 80.
IOT Connect Card Connection Points and Status LEDS (shown above)
1. Ethernet (RJ-45) CAT-5 connection to the building internet. Ethernet cable not supplied. The Green light
on this connector turns on when the Ethernet connection is live. BEFORE the IOT Connect Card will
connect to the internet, the card must be configured (see page 2).
2. RS232 4-way serial port. Using the supplied cable connect to the 4 pin serial header on the Quantec
mainboard.
3. 24V 2-way Power connector. Using the supplied cable connect to 0V & 24V supply on the Quantec
mainboard.
4. Status LEDs:
POWER (Green):
Will turn on when the IOT Connect Card is receiving power
RUN (Green):
Will turn on after firmware has initialized and is running
LINK (Yellow):
Will blink on every data transfer
ERROR (Red):
1. Will turn on when a network error has occurred, e.g. cannot reach destination. When
this occurs the current operation is latched and re-tried every 30 secs. A signal is also sent
to the Quantec Controller to hold off further reporting until this operation succeeds.
2. The IoT Setup app has connected from your device to the IoT Connect Card.
5. IOT Connect Card shutdown button (Red).
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Configuration Guide
1. Open the ‘C-TEC IoT Setup’ app on your mobile device as shown in Fig.1 below:
Fig.1 – Typical IoT Setup Displays
2. Use the white arrow symbol ➪ to navigate to the “Select Options” page to select the correct options
for your installation.
3. Once the correct options have been selected, place and hold your mobile device (phone/ tablet etc.)
very close to the IOT Connect Card (within 30 cm).
Tip. If more than one Surveyor 2 device is closely located in the same area, remove power from these
devices to ensure that the correct Surveyor 2 device is connected. The app will connect to the strongest
signal (usually the closest device).
4. Press the Configure button at the bottom of the screen. This will transfer the configuration setting to
the IOT Connect Card. It is normal for the Yellow Error light to illuminate during configuration to show
that a connection to your device has been made.
5. Once configured a green tick will be displayed in the app. The mobile device can now be removed
away from the IOT Connect Card and the app closed.
Please note that after any configuration update, the IOT Connect Card will re-boot and may take up to
5 minutes to re-start. In the event of RUN, LINK or ERROR indicator problems (shown on page 1), the
IoT Setup app can be used to gain information on the status of the connection.
6. Power down the IOT Connect Card using the Red button (shown on page 1).
7. Connect the IOT Connect Card into the building Ethernet. Remove power to the IOT Connect Card
(disconnect Power connector 3 shown on page 1), then re-apply power (reconnect Power connector 3).
8. On powering up, confirm Green light turns on at the Ethernet connector, this means connection is LIVE.
9. Confirm Green POWER LED and Green RUN LED on the IOT Connect Card turn on.
10. If the IOT Connect Card’s Red ERROR LED turns on, check steps above have been done correctly and
check building network connection.

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At this point the Quantec panel lid can be closed. A pairing code will be shown on the panel‘s display (example
shown below).
Panel displaying pairing code as ‘xxxxxxxxxxxx’
Each Quantec panel connected to Surveyor 2 with an IOT Connect Card will display a different pairing code.
You should now make a note of these codes and the panel they are allocated to then log into your Surveyor 2
provider account: quantec.c-tec.co.uk. If you do not have a provider account please contact C-TEC.
In Active Sites window (shown above) you will see a drop list of all sites attached to your provider account.
Click the button to add a new site and open the Site
Information popup (shown right).
All fields must be filled in correctly. The Site Administrator details are
very important, this relates to the overall Site Manager and this
information is used to create the initial Admin account for that site.
The details of which are emailed to the Site Administrator.
Once complete click the ‘Save’ button.
You will then be able to select your new site from
the drop-down list.
When a site is selected the Active Sites window will
show detailed information regarding that site
(example shown left).
As this is a new site and no panels have been paired
the panel count will show ‘0’.
The Renewal Date should also be one year in the
future.

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You should now add the panels to this site by
clicking the ‘Add Panel’ button in the Panel Status
window (shown right).
Clicking this button will show the Pair Panel
request. This expects the pairing codes for each panel.
Enter the pairing code of the first panel you wish to add
and click ‘Pair’ button (shown left).
This will link the panel to this site.
The system will confirm each panel has been paired via
a confirmation message (shown below).
Repeat this procedure for every panel you wish to pair.
The Panel Status window will now show the panels that have been paired to this site (shown below).
After pairing, the panel’s name is set as the pairing code.
You should change this to something meaningful by clicking
Frequently Asked Questions (FAQ)
Q1. What checks do I need to carry out before fitting the IOT Connect Card?
A1. Confirm the Quantec Controller firmware version is 10A9, or above. If not, don’t continue. To view the
firmware version, press ‘Escape’ button at the controller.
Permanently fit the NVM link on the Quantec Controller’s mainboard. If this is EVER removed, give up now as
it will NEVER work. The NVM link will be concealed when the IOT Connect Card is installed.
Using the Quantec Controller’s menu keys, enter access level 3 and ‘Enable’ Surveyor Mode.
Manufacturer: Computionics Limited (C-TEC), Challenge Way, Martland Park, Wigan, Lancashire WN5 0LD. www.c-tec.com
Errors and omissions excepted (E&OE). No responsibility can be accepted by the manufacturer or distributors of this range of fire panels for any
misinterpretation of an instruction or guidance note or for the compliance of the system as a whole. The manufacturer’s policy is one of continuous
improvement and we reserve the right to make changes to product specifications at our discretion and without prior notice.