Quattro Diamond User manual
REF: SW v1.1
Model No. Quattro Diamond (Q600)
Model No. Quattro Platinum (E500)
Model No. Quattro Manual Movers
REMOTE CARAVAN MOVER
Electronics installation guide,
user information and troubleshooting
UK
IT IS STRONGLY RECOMMENDED THAT THE ENTIRE MANUAL IS READ AND UNDERSTOOD BEFORE OPERATINGYOUR
MOVER, THIS ENSURES PROPER SETUP AND SAFE USE. THIS QUICK START GUIDE PAGE ACTS AS A QUICK POINT OF
REFERENCE FOR THE REGULARLY USED FUNCTIONS OF THE HANDSET.
1. Turn caravan isolation key to the on position.
2. Press handset button Fig.1.C twice quickly.
1. Press handset button Fig.1.C twice quickly
1. Press and hold handset button Fig.1.C for three seconds to begin engaging,
once completed the handset will return to the home screen automatically.
1. Press and hold handset button Fig.1.C for three seconds to begin disengaging,
once completed the handset will return to the home screen automatically.
1. Move thumb stick Fig.1.B progressively in the direction of travel.
Handset not powering on (no information on display).
Replace handset batteries. Failing this, contact manufacturer.
Magnifying glass icon showing in bottom left corner of screen.
This indicates that the handset is searching for the control box and has not yet connected. Ensure the isolation key is switched
on and the control box within the caravan is receiving power (LED lights on). If the handset does not pair within 10 seconds (Icon
should change to smiling face), press thumb-stick button Fig.1.B two times to enter pairing mode and hold within 10cm of the box.
No LED lights showing on control unit within caravan.
This indicates a power issue. Ensure that the isolation key has been turned to the “on” position and that the battery is fully charged
and functioning properly. Failing this, please contact manufacturer.
The handset pairing process has been followed and both the handset and control box are paired (home screen icons are now
solid) but the system will still not operate.
Check the handset screen or control box within the caravan for an indication of the error code using page 8 in this manual as a
guide.
The caravan will move for a short distance but then stops.
Check the handset screen or control box within the caravan for an indication of the error using page 8 in this manual as a guide. If
the mover system moves for a short distance this is usually a power related issue (battery). Ensure that the battery is fully charged
and is working properly.
Refer to pages 2 & 3.
Refer to pages 9 & 10.
Quick Start Guide
Fig.1
B
D
C
A
Power On
Power O
Engage Mover (Auto Mover Only)
Manoeuvring
Disengage Mover (Auto Mover Only)
Basic Troubleshooting - See page 8 for more info.
Wiring Diagrams - Two Motor Setup (Single/Twin)
Wiring Diagrams - Four Motor Setup (AWD)
Fig.A
2
1
Fig.1
B
D
C
A
A
Fig.2
Fig.3
E
M1-
M1+
M2-
M2+
B+ B-
M3-
M3+
M4-
M4+
+-
+
-
M3
M2
M2
+
-
A
B
Caravan Front
Fig.4
Table of Contents
Installation - Electrical/Electronic Components Page 3
Operation Safety Guidelines Page 4
Operation - First Use Pages 4/5
Operation - Remote Control Handset First Use Page 5
Operation - Setup & Handset Pairing Page 6
Operation - Manoeuvring Page 6
Operation - Mover Engagement/Disengagement Page 7
Operation - Shutdown Procedure & Battery Replacement Page 7
Troubleshooting Pages 7/8
Pages 9,10,11
Product Registration & Guarantee Page 12
Package Contents (Fig.A)
Ref Qty Description Ref Qty Description
1 1 Electronic Control Box 3 2 AA type 1.5V Batteries (not illustrated)
2 1 Remote Control Handset 4 1
Positive Wire
Negative Wire
M3
B BM1
-
+M1
AUTO MODEL
ONLY
AUTO MODEL
ONLY
M4
-
M4
+
ISOLATION KEY
Page 3
FUSE
Positive Wire
Negative Wire
FIGURE A IN THE MAIN INSTALLATION MANUAL.
Make sure the 12V supply from the battery and any 230V electricity supply are disconnected.
Find a suitable place for the Electronic Control Unit (1), such as a storage area, under a seat or a bed. Make sure this place is dry and
location, ensure that the unit cannot easily be damaged.
Fix the Electronic Control Unit(s) securely into position with four screws (19). Note: if the provided screws are not of suitable length
between control box ports E (Fig.3).
Caution! Take extra care to avoid any chassis members, gas pipes and electrical wires!
Fig.4 - attach positive wire (red) to terminal marked in red on each mover (Fig.4 - 3 & 1). Attach negative wire (black) to remaining
terminal on each motor (Fig.4 - 4 & 2).
Route the motor-cables in accordance with wiring diagram (Fig.4) (red = positive, black = negative).
Keep all motor cables an equal length, so it is advised that each pair of cables is routed towards the centre line of the
you may need to upgrade to our thicker gauge wiring to maintain maximum performance on steep inclines or curbs.
The wiring diagram (Fig.4 + Table.A (see below) depicts the wiring route when installing the motor units in FRONT of the wheels/
axle towards the ‘A’ frame. Please refer to Table.B (below) for installation of the motor units to the REAR of the axle. Note: If you
of this manual to ensure rear axle is correctly wired.
Mark the ends of the Motor Cables (12 & 13) for both motor units using the cable markers (25).The cables for the left and the right
motor should have the same length. Avoid any loops.
electrical cables against sharp edges and dirt) through the drilled hole. Also use a combination of the smaller P-clips (21) where
appropriate.
Secure the Cable Trunking (11) to the chassis or under body of the caravan by using the P-clips (20) and screws (19). Once the motor
cables are through the drilled hole next to the Control Unit (1), cut the cables, ensuring that they are the same length. Remove
approx 5mm of the insulation for the ends. Fix the spade connectors (24) by using crimping pliers. A secure and good quality
connection on each cable is essential.
Attach the connectors to the terminals on the Control Unit (1) (see wiring diagram Fig.20).
Route the Battery Cables (14 & 15) from the battery to the Control Unit (1).
The in-line fuse/s must be installed between the positive battery cable/s that connect the battery and the control
unit. On a AWD system two fuses are required (one per battery wire). For heavier caravans thicker gauge wiring may
also be recommended to ensure maximum performance. Please consult your dealer for further details if necessary.
The Power Isolation Switch (29) will also need to be installed in-line between the Control Unit and the battery, so please plan where
this will be located. If available. This switch must not be installed in the same sealed area as the battery, but may be installed in an
adjacent seperately sealed area, usually there is a space to the side of the battery near the mains power connection.
Installation - Electrical/Electronic Components
Page 3
Motor A Positive (+) cable to terminal M2-
Motor A Negative (-) cable to terminal M2+
Motor B Positive (+) cable to terminal M3-
Motor B Negative (-) cable to terminal M3+
SINGLE AXLE - REAR AXLE FITTING
Motor A Positive (+) cable to terminal M3+
Motor A Negative (-) cable to terminal M3-
Motor B Positive (+) cable to terminal M2+
Motor B Negative (-) cable to terminal M2-
SINGLE AXLE - FRONT AXLE FITTING Table . BTable . A
Install the Isolation Switch (29) between the battery and the Control Unit on the positive (+) cable, use two of the 8mm Battery
Terminal Connectors (22) to link the cable to the switch terminals. Nuts and bolts are provided to mount the switch but please
substitute as necessary if they are not of a suitable type. Again, it is recommended to use the supplied Trunking (11) to protect the
cables against sharp edges. Attach the trunking with P-Clips (20) and P-Clip Screws (19).
Connect the Battery Cables to the existing battery terminals (red = positive, black = negative).Two types of Battery Terminal
Connector (22 & 23) are provided for use as appropriate.
Caution! Make sure that you do not reverse the Positive (+) and Negative (-) connections. Incorrect connection (reverse
polarity) will result in damage to the control box.
to voltage drops) from one side to the other. Fix the spade connectors using crimping pliers. A secure and good quality connection
on each cable is essential.
Finally, connect the Battery Cables (14 & 15) to the Control Unit (1). Installation of your Caravan Mover is now complete.
Before use, always check the mover for any damage.
To maintain signal strength, always ensure that during manoeuvring the distance between the remote
control and the caravan does not exceed 5 metres.
DO be aware that the mover increases your caravan or trailer weight. So this reduces the payload of the
caravan.
DO always make sure that the rollers are fully disengaged from the tyres when the mover is not in use.This is
better for the tyres and for the mover.
DO always make sure that the rollers are fully disengaged before towing/moving the caravan by vehicle or
manpower. This can damage the tyres, mover and the towing vehicle.
DO
unauthorised people).
DO always make sure that the remote control is stored in a safe place (out of reach of children or other
unauthorised people).
DO always apply the handbrake after manoeuvring, before disengaging the drive rollers from the tyres.
DO always ensure that children and pets are kept well out of the way during operation.
DO NOT rely on the mover to act as a brake.
DO NOT
DO NOT
dangerous! No warranty claim will be accepted and we cannot guarantee the function of the mover if any
The mover has two Motor Units (Installation Manual 1 & 2). In general they are mounted in front of the axle of the caravan/trailer.
packaged in with your mover framework.
Operation - Safety Guidelines
Page 4
Operation - First Use
(Fig.2 - Installation Manual) A: Drive Roller
B: 12V Motor
C: Connection Terminals (+ and -)
D: Base Unit
E: Drive Unit
F: Gear Housing
Always ensure that you are close enough to engage the caravan’s handbrake when manoeuvring on uneven terrain and
gradients/slopesincaseofmechanicalfailure.Donotusethemoverasabrake,whenyouhavenishedmanoeuvring
always engage the caravan’s handbrake, and disengage the movers when not in use.
SAFETY FIRST! Ensure that there are no persons or obstructions in the vicinity of the caravan prior to testing.
Please make sure you read the safety instructions very carefully and make sure that you follow these guidelines!
Make sure that the battery that supplies the mover is fully charged and in good condition.
Make sure that the caravan is free from the vehicle and the handbrake is on. Also make sure that the corner-
steady feet are fully raised.
Engage both rollers as described in ‘Operation-Mover engagement’. For the manual engagement movers this only needs to be
done on one side of your caravan since the other side will automatically follow via the cross actuation bar.
Turn on the Battery Power Isolation Switch (29).
Before operating the Mover, release the handbrake.
Store remote control in a safe place (out of reach of children or other unauthorised people.
The Remote Control handset (2) is powered by two ‘AA’ 1.5V batteries (refrain from using lower voltage rechargables), and is
activated by double-pressing the button (Fig.1C). Once activated the display will illuminate. If the handset has not been used 60
Fig.1 A = Handset display
B = Directional thumb stick
C = Multi-function button
indicates an issue, or that the handset hasn’t connected to the control box. Ensure isolation key is turned on before powering on
the handset, and allow up to 10 seconds for a connection to be established.
Page 5
Operation - Remote Control Handset First Use
A
B
C
D
E
(A) Signal strength - Indicates signal strength between handset and control unit inside the
caravan.
(B) System status - If a smiling face is showing the system is working correctly.
- If a magnifying glass is showing, the handset is waiting to pair.
- If an ‘E’ number is showing refer to page 8/9 for error diagnosis.
(C) Handset battery status - Indicates handset battery level.
(D) Leisure battery status - Indicates voltage level of leisure battery, for maximum
performance ensure battery is fully charged and showing 4 bars before operating mover.
(E) Mover orientation - This shows the direction of travel of the caravan, when the thumb
stick is moved the caravan will follow in this direction. By default the hitch is designated as
orientation, the rear of the caravan will then move forward when the thumb stick is moved
upwards.
Caravan orientation ipped &
Handset searching for signal
By default the Quattro system is set up for use with a Quattro 600 Auto mover on a single axle caravan. If a Quattro 500 manual
multifunctional button (Fig.1C) for three seconds,
this will open the system menu. Navigate through the system menu moving the thumb control (Fig.1B) up or down. Select the
control up and down to desired function. At any point, press multifunctional button (Fig.1C) to go back to previous screen, or hold
for two seconds to return to home screen.
make a selection.The active option will be shown with a solid white circle in the centre of the icon.
The Quattro mover utilises a thumb control for precise control of speed and direction. The speed of operation is dictated by how far
the stick moves from its centre point, to the outer perimeter. Direction is dictated by the radial position of the thumb stick (moving
the stick from left to right).
Operation - Setup & Handset Pairing
Page 6
Operation - Manoeuvring
Refer to your handset screen to ensure the caravan is orientated in the desired way.
For example if the hitch is at the top of the display, when the thumb control is moved
upwards the hitch side of the caravan will move forward. If the rear of the caravan is
at the top of the display, the rear of the caravan will move forward when the thumb
control is moved upwards.
For smooth operation always begin by moving the thumb control in the general
direction you would like to head (forwards or reverse), the further the thumb control
moves away from the centre the faster the mover will operate. From this point
direction. The more the control is moved sidewards the tighter the turning radius that
will be achieved. Note moving the thumb control to the hard right or left position will
engage the spin on the spot function on single axle caravans.
Single axle caravans have the ability to spin on the spot. To engage this, move the stick
into the hard right or hard left position from centre .
The Quattro electronics have a regenerative braking feature that allows full directional control to be maintained
while moving downhill. This is achieved by feeding energy under braking back from the motors into the battery.
Some lithium leisure batteries do now allow this and when an incompatible battery is detected, the feature will
be automatically disabled within software to prevent damage. Therefore, when moving down an incline with
an unsupported battery, manoeuvring is limited. To ensure the best performance and compatibility on a lithium
battery we recommend only using approved batteries.
Single Axle Mode
For use with single
axle caravans, all
functions including
spin on the spot are
enabled.
Twin Axle Mode
For use on twin axle
caravans (2 motors).
Spin on spot function
disabled.
AWD Mode
For use on twin axle
caravans (4 motors).
Spin on spot function
disabled.
Handset Pairing - The handset and control box will arrive pre-paired so this setting is only required when the handset
has lost its pairing or a replacement part has been received. To pair the handset press thumb control button (Fig.1B)
when this icon is displayed in the menu to begin the pairing search process. Ensure the caravan power is on and hold
the handset within 10cm of control box. Once successfully paired the handset will return to the home screen.
changed to suit.
changed to suit. Note: Selecting the wrong setting for your mover could risk damage to the unit or your tyre, or the system not working.
Quattro Diamond
For use with the
Quattro Diamond
(Quattro600 Auto
mover) only.
Quattro Platinum
For use with the
Quattro Platinum
(EGO500 Auto
Mover) only.
Quattro Manual
For use with Quattro
movers with a
manual (Tool)
engagement.
Page 6 Page 7
Always ensure your caravan handbrake is on before engaging or disengaging the mover sytem to prevent unwanted movement of
the caravan. Only release the handbrake when the mover is securely engaged to the tyre and you are ready to move the caravan.
Automatic Engagement - During transit/installation the engagement motor end block may rotate causing it to
cap) and turn the tool clockwise to ensure it is moving freely, there should be little resistance required to turn the tool.
Turn on the handset and then from the home screen hold the multifunctional button (Fig.1C) for 3 seconds to engage or disengage
Once engagement is completed the handset will return to the home screen and thumbstick controls will be activated allowing the
caravan to be moved. In the event of an issue, a manual engagement hex T bar is supplied that can be used to engage/disengage.
To use this remove the small rubber plug on the rear of the engagement motor and turn the engagement worm manually.
of installation manual) on the right or left drive unit.
Position the engagement tool parallel to the ground, then rotate the tool through approximately 180 degrees. Note: to engage the
rollers you always rotate the tool towards the tyre, irrespective of which side you are operating the engagement from.
The engagement mechanism utilises a simple over-centre cam that pushes the rollers onto the tyres and then locks into place
automatically. If the mover has been installed correctly, at exactly 20mm away from the tyres when disengaged, the amount of
a small amount of resistance initially as you disengage the cam from its locked position; the spring will then do the rest of the work
and pull the roller away from the tyre and into the fully disengaged position (Fig.5 of installation manual).
twice.
Changing batteries in the remote control:
Open the rear cover of the handset by pushing gently and sliding the rear cover in the direction of the
arrow (Fig.2). Take out the depleted/old batteries and dispose in the appropriate way (check with your
local authority for correct disposal of batteries). Install new replacement batteries. Make sure to use leak
proof batteries (No claims under guarantee can be considered for damage caused by leaking batteries).
Slide the rear cover on gently and it will click into place.
Unit fails to operate or moves intermittently. Possible solutions are:
Handset not connected
handset has not yet connected. Move closer to the caravan, if the handset still fails to connect, run through the handset pairing
process. Ensure that power is getting to the Quattro control box before beginning the pairing process.
Handset not turning on - Handset battery could be depleted. If empty, renew using two new ‘AA’ 1.5V batteries.
Caravan battery could be empty - Check that the leisure battery is fully charged. Refer to handset display (Fig.1A)
Caravan battery could be low - with the rollers engaged. Ensure that when operating the mover that the leisure battery icon on
display (Fig.1A) remains at atleast 3 bars under load. If the charge indicator is dropping to 2 or below it may indicate a depleted or
damaged battery.
Electronics current limit reached - Allow the mover to sit for 30 seconds, this will allow the electronics to restart and operation will
begin again. If the problem persists call your Quattro mover supplier.
Operation - Mover Engagement/Disengagement
Mover disengaging, press button
(Fig.1C) to stop at any point.
Mover engaging, press button (Fig.1C)
to stop at any point.
Operation - Shutdown procedure & battery replacement
Troubleshooting
Motor cable issue - Check all conections between motor cables and control unit.
Battery cable issue - Check battery terminals, clean and connect again.
Low signal - before operating the mover ensure that the signal between the control box and handset is good. Refer to handset
display (Fig.1A). The mover will operate best with at least 3 bars of signal.
Rollers slip on wheels - Check that the distance of the rollers to the tyres is 20mm on both sides. Check for correct tyre pressure by
referring to your caravan manufacturer’s handbook. If the pressure is low, the roller would need to be pushed into the tyre further
Futher Diagnostics - Near the bottom of the system menu there is a diagnostic feature. Press thumb stick button (Fig.1B) to enter
this menu. This will overlay the original home screen with useful information that will allow the user/support technician to identify
On the top face of the Quattro control box, under the Quattro logo are two small LED light indicators. If you are having an issue
with your mover system, refer to the guide below to help identify the possible fault.
Blue LED
No light - Control box is not functioning or receiving power.
Static - Communication system ok, ready to connect.
Red LED
Red LED indicating motor driver state in this way:
OFF - Control box has no power or is not functioning correctly.
Static On - Motor driver system ok, ready to operate.
E2, E3, E4 and E5 error codes will be automatically cleared 4 seconds after the fault is resolved. E6 error codes can only be cleared
by cycling power of controller box.
Error Code / Sequence Description Possible cause and action
E2 - Two Flashes Over Current Usually caused by a very high load on the mover system.
- Check the battery is fully charged.
- Ensure all wiring and connectors are installed correctly.
- Ensure caravan isn’t exceeding safe working limit.
E3 - Three Flashes Under Voltage
- Charge the battery or check battery voltage.
E4 - Four Flashes Over Voltage Usually caused by incompatible battery, or if battery is charging while mover in
use.
- Check battery type or unplug charger.
E5 - Five Flashes Over
Temperature
Usually caused by prolonged use on heavy load.
- Allow 5 minutes for electronics and motors to cool down.
- Split operation (e.g. a long slope) into several short journeys.
E6 - Six Flashes Critical Low
Voltage Lockout
Usually caused by loose or dry connection on the wiring, occasionally caused by
end-of-life battery.
- Check wiring and terminal conditions immediately.
- Check battery health using appropriate equipment.
Diagnostic settings menu icon.
Page 8
AWD - Front axle wiring
+-
+
-
M3
M2
M2
+
-
A
B
Caravan Front
Fig.4
Positive Wire
Negative Wire
M3
B B
M1
-
+M1
AUTO MODEL
ONLY
AUTO MODEL
ONLY
M4
-
M4
+
ISOLATION KEY
Page 9
E
FUSE
AWD - Rear axle wiring
+-
+
-
M3
M2
M2
+-
B
ACaravan Rear
Fig.5 Positive Wire
Negative Wire
M3
B B
M1
-
+M1
AUTO MODEL
ONLY
AUTO MODEL
ONLY
M4
-
M4
+
ISOLATION KEY
-
+
Quattro Diamond: The upper connector on each motor is always negative (black), while the lower is
positive (red).
Page 10
E
FUSE
Positive Wire
Negative Wire
Page 11
AWD - Setup
incorrectly it could cause damage to the movers or caravan tyres if all rollers do not move in the correct directions.
WARNING: EACH CONTROL BOX MUST BE POWERED INDEPENDENTLY FROM THE BATTERY THROUGH THE
SAME ISOLATION SWITCH (TWO POSITIVE AND TWO NEGATIVE WIRES). CONNECTING THE BOXES DIRECTLY
(PIGGY BACKING) COULD OVERLOAD/DAMAGE THE SYSTEM. BEFORE TURNING ON THE ISOLATION KEY ENSURE THAT
BOTH NEGATIVE CABLES ARE CONNECTEDTO THEIR RESPECTIVE CONTROL BOX, FAILURE TO DO THIS WILL ALSO
CAUSE DAMAGE TO ONE/BOTH BOXES.
Fig.5.
2. Ensure the link cable is connected into port E on both control boxes.
3. Turn on the isolation switch to supply power to both control boxes.
4. Press button Fig.6A located on the slave control box that is powering the rear axle.
5. Power on handset by double-pressing button Fig.1C on the handset.
the handset and control box will need to be reset.
10. Power on system and handset and ensure that all wheels are rotating in the correct direction, installation is now complete.
Motor A Positive (+) cable to terminal M2+
Motor A Negative (-) cable to terminal M2-
Motor B Positive (+) cable to terminal M3+
Motor B Negative (-) cable to terminal M3-
AWD - REAR AXLE FITTING
Motor A Positive (+) cable to terminal M3+
Motor A Negative (-) cable to terminal M3-
Motor B Positive (+) cable to terminal M2+
Motor B Negative (-) cable to terminal M2-
AWD - FRONT AXLE FITTING Table . BTable . A
Fig.6A
Fig.6A
Push this button on the rear-axle slave control box.
Note: The Blue LED will turn o once activated.
UK: Photographs & diagrams for illustration purposes only. Actual product may dier slightly. All weights & dimensions are approximate. The manufacturer
reserves the right to change product specication without prior notice. E & OE.
12/2019
Serial No.
QUATTRO500/
QUATTRO600
Date of Purchase
Name of Dealer
Please ll in the Serial Numbers + additional information and retain this manual for future reference.
The serial numbers can be found on the product label of each of the motor sections. The serial number starts
future reference. The serial numbers will be required for product registration.
Product Registration & Guarantee
Notes
Please register your Quattro®
warranty. Registration is quick and simple, go to www.purpleline.co.uk/product-registration. Please retain
your original purchase receipt.
Quattro®
Product Registration is completed and returned within 14 days from the date of purchase. Any warranty claims must be directed
Page 12
Purple Line Ltd, Unit 1,
Peninsula Business Centre,
Wherstead,
Suolk
IP92BB
Web: www.quattromover.com
Tel: +44 (0)1473 601200
Email: [email protected]
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