RAIS Q-Tee 2 Parts list manual

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INSTRUCTIONS FOR INSTALLATION,
USE AND MAINTENANCE
RAIS Q-Tee 2
IMPORTANT INFORMATION
On first lig ting t e stove you must be careful not to touc t e painted
surfaces and it is MOST IMPORTANT t at t e door is kept slig tly ‘ajar’ in
order for t e door seal and sealant to cure.
T is will prevent t e door seal sticking to t e painted body and becoming
damaged.

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Revision : 1
Date : January 2014
HETAS SUPPLEMENT …………………………………………………….. 4
MANUFACTURERS PLATE ………………………………………………. 10
INTRODUCTION ………………………………………………………….. 11
WARRANTY …………………………………………………….………….. 11
SPECIFICATIONS ………………………………………………………….. 12
INSTALLATION INSTRUCTIONS ………………………………….……… 13
CONVECTION ………………………………………………………….. 14
CHIMNEY …………………………………………………….…………. 14
INSTALLATION ………………………………………………..……... 16
CHANGING THE CHIMNEY CONNECTION …………………………….. 17
INSTALLATION DISTANCE TO COMBUSTIBLE WALL …………....... 18
INSTALLATION DISTANCE TO NON-COMBUSTIBLE WALL ……… 22
FOR THE INSTALLER ……………………………………………………… 23
OPERATING INSTRUCTIONS …………………………………………….. 23
FUEL …………………………………………………………………………... 23
DRYING AND STORAGE …………………………………………………… 24
REGULATION OF COMBUSTION AIR …………………………………… 24
ROOM VENTILATION AND STOVES …………………………………….. 25
USING THE WOOD BURNING STOVE …………………………………… 25
FIRST USAGE ………………………………………………………………… 27
LIGHTING AND FUELLING ………………………………………………… 28
CLEANING AND CARE …………………………………………………….. 31
CLEANING OF THE FLUE WAYS ………………………………………… 32
PROBLEM SOLVING ……………………………………………………….. 33
SPARE PARTS …………………………………………….…………………. 34
SPARE PART DIAGRAM …….………..……………………………………. 35
FITTING THE LOG STORE ……….………………………………………… 36
LOCK BLOCK FOR STEEL DOORS ………………………………………. 38
FITTING THE AIRBOX ……………………………………………………….. 39
QUICK GUIDE …………………………………………………………………. 42

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SUPPLEMENTARY INSTALLATION INSTRUCTIONS FOR THE UK MARKET
TO BE READ IN CONJUNCTION WITH THOSE IN THE INSTRUCTION BOOKLET
Please note t at it is a legal requirement under England and Wales Building Regulations
t at t e installation of t e stove is eit er carried out under Local Aut ority Building
Control approval or is installed by a Competent Person registered wit a Government
approved Competent Persons Sc eme. HETAS Ltd operate suc a Sc eme and a listing of
t eir Registered Competent Persons can be found on t eir website at www. etas.co.uk.
CO Alarms:-
Building regulations require t at w en ever a new or replacement fixed solid fuel or wood/biomass
appliance is installed in a dwelling a carbon monoxide alarm must be fitted in t e same room as t e
appliance. Furt er guidance on t e installation of t e carbon monoxide alarm is available in BS EN
50292:2002 and from t e alarm manufacturer’s instructions. Provision of an alarm must not be
considered a substitute for eit er installing t e appliance correctly or ensuring regular servicing and
maintenance of t e appliance and c imney system.
HEALTH AND SAFETY PRECAUTIONS
Special care must be ta en when installing the stove such that the requirements of the Health and Safety at
Wor Act are met.
Handling
Adequate facilities must be available for loading, unloading and site handling.
Fire Cement
Some types of fire cement are caustic and should not be allowed to come into contact with the s in. In case
of contact wash immediately with plenty of water.
Asbestos
This stove contains no asbestos. If there is a possibility of disturbing any asbestos in the course of
installation then please see specialist guidance and use appropriate protective equipment.
Metal Parts
When installing or servicing this stove care should be ta en to avoid the possibility of personal injury.
STOVE PERFORMANCE
In the UK the stove has been approved by HETAS Ltd as an intermittent operating appliance for burning wood
logs only.
PREPARATORY WORK AND SAFETY CHECKS
IMPORTANT WARNING
This stove must not be installed into a chimney that serves any other heating appliance.
There must not be an extractor fan fitted in the same room as the stove as this can cause the stove to emit
fumes into the room.
READ THE INSTRUCTION BOOKLET AND THESE SUPPLEMENTARY
READ THE INSTRUCTION BOOKLET AND THESE SUPPLEMENTARY
READ THE INSTRUCTION BOOKLET AND THESE SUPPLEMENTARY
INSTRUCTIONS CAREFULLY BEFORE INSTALLATION
INSTRUCTIONS CAREFULLY BEFORE INSTALLATION
INSTRUCTIONS CAREFULLY BEFORE INSTALLATION
These instructions together with those in the instruction booklet cover the basic principles
to ensure the satisfactory installation of the stove, although detail may need slight
modification to suit particular local site conditions.
In all cases t e installation must comply wit current Building Regulations, Local Aut ority
Byelaws and ot er specifications or regulations as t ey affect t e installation of t e stove.
It s ould be noted t at t e Building Regulations requirements may be met by adopting t e
relevant recommendations given in Britis Standards BS 8303, BS EN 15287-1:2007 as an
alternative means to ac ieve an equivalent level of performance to t at obtained following t e
guidance given in Approved Document J.

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C imney
For the stove to perform satisfactorily the chimney height must be sufficient to ensure an adequate draught
of approximately 15 Pa so as to clear the products of combustion and prevent smo e problems into the
room.
NOTE: A chimney height of not less than 4.5 metres measured vertically from the outlet of the stove to the
top of the chimney should be satisfactory. Alternatively the calculation procedure given in EN 13384-1 may
be used as the basis for deciding whether a particular chimney design will provide sufficient draught.
The outlet from the chimney should be above the roof of the building in accordance with the provisions of
Building Regulations Approved Document J.
If installation is into an existing chimney then it must be sound and have no crac s or other faults which
might allow fumes into the house. Older properties, especially, may have chimney faults or the cross
section may be too large i.e. more than 230 mm x 230 mm. Remedial action should be ta en, if required,
see ing expert advice, if necessary. If it is found necessary to line the chimney then a flue liner suitable for
solid fuel must be used in accordance with Building Regulations Approved Document J.
Any existing chimney must be clear of obstruction and have been swept clean immediately before
installation of the stove. If the stove is fitted in place of an open fire then the chimney should be swept one
month after installation to clear any soot falls which may have occurred due to the difference in combustion
between the stove and the open fire.
If there is no existing chimney then either a prefabricated bloc chimney in accordance with Building
Regulations Approved Document J or a twin walled insulated stainless steel flue to BS 4543 can be used.
These chimneys must be fitted in accordance with the manufacturer’s instructions and Building
Regulations.
A single wall metal fluepipe is suitable for connecting the stove to the chimney but is not suitable for using
for the complete chimney. The chimney and connecting fluepipe must have a minimum diameter of 150 mm
and its dimension should be not less than the size of the outlet soc et of the stove.
Any bend in the chimney or connecting fluepipe should not exceed 45°. 90° bends should not be used.
Combustible material should not be located where the heat dissipating through the walls of fireplaces or
flues could ignite it. Therefore when installing the stove in the presence of combustible materials due
account must be ta en of the guidance on the separation of combustible material given in Building
Regulations Approved Document J and also in these stove instructions.
If it is found that there is excessive draught in the chimney then a draught stabiliser should be fitted. Fitting
of a draught stabiliser will affect the requirement for the permanent air supply into the room in which the
stove is fitted in accordance with Approved Document J (see also combustion air supply).
Adequate provision e.g. easily accessible soot door or doors must be provided for sweeping the chimney
and connecting fluepipe where it is not intended for the chimney to be swept through the appliance, also to
permit visual chec s on the integrity of the flue when the appliance is serviced.
Heart
The hearth should be able to accommodate the weight of the stove and its chimney if the chimney is not
independently supported. The weight of the stove is indicated in the brochure.
The stove should always be installed on a non-combustible hearth of a size and construction that is in
accordance with the provisions of the current Building Regulations Approved Document J.
The clearance distances to combustible material beneath, surrounding or upon the hearth and walls
adjacent to the hearth should comply with the guidance on the separation of combustible material given in
Building Regulations Approved Document J and also in these stove instructions.
If t e stove is to be installed on a combustible floor surface, it must be covered wit a non-
combustible material at least 12mm t ick, in accordance wit Building Regulations

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Approved Document J, to a distance of 30 cm in front of t e stove and 15 cm to eac side
measuring from t e door of t e combustion c amber
Combustion air supply
In order for the stove to perform efficiently and safely there should be an adequate air supply into the room
in which the stove is installed to provide combustion air. This is particularly necessary if the room is double-
glazed or a flue draught stabiliser is operating in the same room as the appliance. It may be necessary to
increase the air vent size in property with low air permeability ( < 5.0 m
3
/(h.m
2
).
The provision of air supply to the stove must be in accordance with current Building Regulations Approved
Document J. An opening window is not appropriate for this purpose.
IMPORTANT NOTE: If applicable and the appliance is being fitted within an existing fireplace recess,
specialist advice should be sought before fitting any permanent ventilation within this area.
Connection to c imney
Stoves may have a choice of either a rear or top flue gas connector that allows connection to either a
masonry chimney or a prefabricated factory made insulated metal chimney in accordance with their
instructions. In some cases it may be necessary to fit an adaptor to increase the diameter of the flue to the
minimum required 150 mm section of the chimney or liner.
Electrical Services
The installation of any electrical services during the installation of this appliance must be carried out by a
registered competent electrician and in accordance with the requirements of the latest issue of BS 7671
Carbon Monoxide Alarm
A carbon monoxide alarm complying with BS EN 50292 must be fitted in the same room as the appliance. It
should be positioned on the ceiling at least 300mm from any wall or, if it is located on a wall, as high up as
possible (above any doors and windows) but not within 150mm of the ceiling. The alarm should also be
between 1m and 3m horizontally from the appliance.
Commissioning and andover
Ensure loose parts are fitted in accordance with the instructions given in the instruction boo let.
On completion of the installation allow a suitable period of time for any fire cement and mortar to dry out,
when a small fire may be lit and chec ed to ensure the smo e and fumes are ta en from the stove up the
chimney and emitted safely to atmosphere. Do not run at full output for at least 24 hours.
On completion of the installation and commissioning ensure that the operating instructions for the stove are
left with the customer. Ensure to advise the customer on the correct use of the appliance with the fuels li ely
to be used on the stove and warn them to use only the recommended fuels for the stove.
Advise the user what to do should smo e or fumes be emitted from the stove. The customer should be
warned to use a fireguard to BS 8423:2002 in the presence of children, aged and/or infirm persons.

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SUPPLEMENTARY OPERATING INSTRUCTIONS FOR THE UK MARKET
TO BE READ IN CONJUNCTION WITH THOSE IN THE INSTRUCTION BOOKLET
READ THE INSTRUCTION BOOKLET AND THESE INSTRUCTIONS
READ THE INSTRUCTION BOOKLET AND THESE INSTRUCTIONS
READ THE INSTRUCTION BOOKLET AND THESE INSTRUCTIONS
CAREFULLY BEFORE USING THE STOVE
CAREFULLY BEFORE USING THE STOVE
CAREFULLY BEFORE USING THE STOVE
WARNING NOTE
Properly installed, operated and maintained this stove will not emit fumes into the dwelling. Occasional
fumes from de‑ashing and re‑fuelling may occur. However, persistent fume emission is potentially
dangerous and must not be tolerated. In the event of fume emission from the appliance, then the following
immediate action should be ta en: ‑
(a) Open doors and windows to ventilate room and then leave the premises
(b) Let the fire go out
(c) When safe to do so, chec for flue or chimney bloc age and clean if required
(d) Do not attempt to relight the fire until the cause of the fume emission has been identified and corrected. If
necessary see expert advice.
The most common cause of fume emission is flueway or chimney bloc age. For your own safety these must
be ept clean at all times.
IMPORTANT NOTES
General
Before lighting the stove chec with the installer that the installation wor and commissioning chec s
described in the installation instructions have been carried out correctly and that the chimney has been
swept clean, is sound and free from any obstructions. As part of the stoves’ commissioning and handover
the installer should have shown you how to operate the stove correctly.
CO Alarm
Your installer should have fitted a CO alarm in the same room as the appliance. If the alarm sounds
unexpectedly, follow the instructions given under “Warning Note” above.
Use of fireguard
When using the stove in situations where children, aged and/or infirm persons are present a fireguard must
be used to prevent accidental contact with the stove. The fireguard should be manufactured in accordance
with BS 8423:2002 (Replaces BS 6539).
If the fire is left unattended a spar guard to BS 3248, specification for spar guards for use with solid fuel
appliances should be used.
C imney cleaning
The chimney should be swept at least twice a year. It is important that the flue connection and chimney are
swept prior to lighting up after a prolonged shutdown period.
If the stove is fitted in place of an open fire then the chimney will require sweeping after a month of
continuous operation. This is a precaution to ensure that any “softer” deposits left from the open fire usage
have not been loosened by the higher flue temperatures generated by the closed stove.
In situations where it is not possible to sweep through the stove the installer will have provided alternative
means, such as a soot door. After sweeping the chimney the stove flue outlet and the flue pipe connecting
the stove to the chimney must be cleaned with a flue brush.
T e Clean Air Act 1993 and Smoke Control Areas
Under the Clean Air Act local authorities may declare the whole or part of the district of the authority to be a
smo e control area. It is an offence to emit smo e from a chimney of a building, from a furnace or from any
fixed boiler if located in a designated smo e control area. It is also an offence to acquire an "unauthorised
fuel" for use within a smo e control area unless it is used in an "exempt" appliance ("exempted" from the
controls which generally apply in the smo e control area).
The Secretary of State for Environment, Food and Rural Affairs has powers under the Act to authorise

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smo eless fuels or exempt appliances for use in smo e control areas in England. In Scotland and Wales
this power rests with Ministers in the devolved administrations for those countries. Separate legislation, the
Clean Air (Northern Ireland) Order 1981, applies in Northern Ireland. Therefore it is a requirement that fuels
burnt or obtained for use in smo e control areas have been "authorised" in Regulations and that appliances
used to burn solid fuel in those areas (other than "authorised" fuels) have been exempted by an Order made
and signed by the Secretary of State or Minister in the devolved administrations.
Rais Q-Tee II
Has been recommended as suitable for use in smo e control areas when burning wood. The air controls are
factory set to allow a certain amount of combustion air when the controls are fully closed, the controls must
not be modified in any way’. The Q-Tee II model (only) is also approved for use with approved smo eless
fuels.
Further information on requirements of the Clean Air Act can be found at: http://smo econtrol.defra.gov.u /
Your local authority is responsible for implementing the Clean Air Act 1993 including designation and
supervision of smo e control areas and you can contact them for details of Clean Air Act requirements
Approved Smokeless Fuel
It is permitted to burn an Approved Smo eless Fuel in the Q-Tee 2. Petroleum co e is not suitable for
burning on this stove and will invalidate the guarantee. Your local approved coal merchant will be able to
advise you on a suitable approved fuel.
Regular ash removal is necessary to avoid a build-up which can overheat the grate and seriously reduce the
service life.
Under NO circumstances must ash be allowed to build up to the extent that it touches the grate.
Special Notes for use in a Smoke Control Area:
Refuelling on to a low fire bed:
If there is insufficient burning material in the firebed to light a new fuel charge, excessive smo e emission
can occur. Refuelling must be carried out onto a sufficient quantity of glowing embers and ash that the new
fuel charge will ignite in a reasonable period. If there are too few embers in the fire bed, add suitable
indling to prevent excessive smo e
Fuel overloading:
The maximum amount of fuel specified in this manual should not be exceeded, overloading can cause
excess smo e. (See Page 9 for Refuelling details).
Operation wit door left open:
Operation with the door open can cause excess smo e. The appliance must not be operated with the
appliance door left open except as directed in the instructions.
Dampers left open:
Operation with the air controls or dampers open can cause excess smo e. The appliance must not be
operated with air controls or dampers left open except as directed in the instructions.
Periods of Prolonged Non-Use
If the stove is to be left unused for a prolonged period of time then it should be given a thorough clean to
remove ash and unburned fuel residues. To enable a good flow of air through the appliance to reduce
condensation and subsequent damage, leave the air controls fully open.
Extractor fan
There must not be an extractor fan fitted in the same room as the stove as this can cause the stove to emit
smo e and fumes into the room.
Aerosol sprays
Do not use an aerosol spray on or near the stove when it is alight.
Use of operating tools
Always use the operating tools provided when handling parts li ely to be hot when the stove is in use.
C imney Fires
If the chimney is thoroughly and regularly swept, chimney fires should not occur. However, if a chimney fire
does occur turn off the stove immediately and isolate the mains electricity supply (if applicable), and tightly
close the doors of the stove. This should cause the chimney fire to go out. If the chimney fire does not go

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out when the above action is ta en then the fire brigade should be called immediately. Do not relight the
stove until the chimney and flueways have been cleaned and examined by a professional.
Permanent air vent
The stove requires a permanent and adequate air supply in order for it to operate safely and efficiently.
In accordance with current Building Regulations the installer may have fitted a permanent air supply vent
into the room in which the stove is installed to provide combustion air. This air vent should not under any
circumstances be shut off or sealed.
USER OPERATING INSTRUCTIONS - WOOD
Please read the important notices given above before referring to the main instruction boo for detailed
operating instructions.
HETAS Ltd Approval
These appliances have been approved by HETAS Ltd as intermittent operating appliances for burning wood
logs only. Approval does not cover the use of other fuels either alone or mixed with the recommended fuel,
nor does it cover the instructions for the use of other fuels. (Note the Q-Tee II model only is also approved
for use with approved mineral fuels.)
Recommended fuels
These stoves are designed to burn dry seasoned wood logs only, as indicated in the main stove manuals.
The maximum length of the firewood should be the width of the combustion chamber minus 50-60mm
( 250mm approx).
Door operation
The door handle may become hot during operation, use the tool to open and close the doors, if appropriate.
Lig ting of fire
Place some firelighters or paper and dry indling wood on the grate and cover with a small amount of fuel.
Set air controls to maximum and set light to firelighters or paper. Close the doors and allow fire to burn until
fuel is well alight then load with more fuel and adjust air controls to the required level of heat output.
Before relighting the fire clean the firebed of ash and clin er and empty the ashpan.
Refuelling
Keep the firebox well filled (the fuel may be sloped up from the front firebars), but do not allow fuel to spill
over the top of the front fire bars. Ta e care that fuel does not project over the front fire bars or damage to
the glass may be caused when the doors are closed
Flueway cleaning
It is important that the baffle plate and all the stove flueways are ept clean. When burning smo eless fuels
they should be cleaned at least monthly. When burning other fuels they should be cleaned at least once a
wee , and more frequently if necessary.
Remove any sooty deposits from the baffle plate until they fall off into the fire.
More soot will be deposited on the baffle plate and in the flueways if the stove is run at low levels for long
periods. If this is the case then more frequent cleaning will be necessary.
Cleaning and maintenance
The instructions detailed in the section “Maintenance” in the instruction boo let should be followed.
Spare Parts
Spare parts can be obtained from Robeys Limited 01773 820 940
Trouble s ooting
The instructions detailed in the relevant section in the instruction boo let should be followed together with
the following additional items:
1. Fire Will Not Burn
Chec that:
a) the air inlet is not obstructed in any way,
b) that chimneys and flueways are clear,
c) that a suitable fuel is being used,

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d) that there is an adequate air supply into the room,
e) that an extractor fan is not fitted in the same room as the fire.
2. Fire Blazing Out Of Control
Chec that:
a) the doors are tightly closed,
b) the air control is turned down to the minimum setting,
c) the air inlet damper is closed and that it is not prevented from closing completely by a piece of ash,
d) a suitable fuel is being used,
e) the door seals are in good condition.

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Freestanding Installation - distance from a combustible wall
To determine whether the wall next to where the stove is going to be installed is flamma-
ble, you should contact your building contractor or the local building authorities.
The hearth should be able to accommodate the weight of the stove. The chimney must be
independently supported by wall brac ets or a ceiling support plate. The weight of the
stove is indicated in the brochure.
The stove should always be installed on a non-combustible hearth of a size and construc-
tion that is in accordance with the provisions of the current UK Building Regulations Ap-
proved Document J.
If the stove is to be installed on a wooden floor, it must be covered with a non-combustible
material at least 12 mm thic and for free standing installations we recommend 575mm in
front and 150mm to each side of the stove.
If the Q-Tee 2 is installed with the Rais log store, the distance in front of the stove must
meet the UK Building Regulations of 300mm.
Recess Installation - non combustible walls
For installation within a non combustible recess (ie a typical UK chimney breast), please
refer to Section J of the UK Building Regulations which advise a minimum 225 or 300mm
in front of the appliance.
The clearance distances to combustible material beneath, surrounding or upon the hearth
and walls adjacent to the hearth should comply with the guidance on the separation of
combustible material given in UK Building Regulations Approved Document J and also in
these stove instructions.

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Placement of Q-Tee II
Installation distance from a combustible wall
The stove is placed on a non-combustible floor.
Using non insulated 150mm I.D. flue pipe, the minimum distance to combustible wall must
be 450 mm from the flue.
Normal set-up - corner setting
Uninsulated flue Insulated flue
A. Distance to furniture (min.) 1200 mm 1200 mm
Distance to flammable materials (min.)
B. in front (floor) 575 mm 575 mm
C. to the side (floor) 150 mm 150 mm
D. to the rear (wall) 400 mm 350 mm
E. to the side of the wall 400 mm 400 mm
Q-Tee II with 250mm Log Store
If the stove is to be installed on a wooden floor, it must be covered with a non-combustible
material at least 12 mm thic , in accordance with UK Building Regulations Approved
Document J. If the stove is to be elevated min. 250mm for example placed on a non-
combustible base.
Distance to flammable materials (min.)
B. in front (floor) 300 mm 300 mm

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Placement of Q-Tee II
Corner setting 45°
The stove is placed on a non-combustible floor.
Uninsulated flue Insulated flue
A. Distance to furniture (min.) 1200 mm 1200 mm
Distance to flammable materials (min.)
B. in front (floor) 575 mm 575 mm
C. to the side (floor) 150 mm 150 mm
D. to the rear (wall) 300 mm 200 mm
E. to the side of the wall 400 mm 400 mm
Q-Tee II with 250mm Log Store
If the stove is to be installed on a wooden floor, it must be covered with a non-combustible
material at least 12 mm thic , in accordance with UK Building Regulations Approved
Document J. If the stove is to be elevated min. 250mm for example placed on a non-
combustable base.
Distance to flammable materials (min.)
B. in front (floor) 300 mm 300 mm