Rath SmartRescue 5 User manual

SmartRescue 5 & 10
Installation & Operations Manual
N56W24720 N. Corporate Circle Sussex, WI 53089
800-451-1460 www.RATHCommunications.com
RP8500510
Ver. 3
02/19
Made in the USA
3 Year Warranty

Thank you for purchasing RATH’s SmartRescue Base Station. We are the largest Emergency Communication
Manufacturer in North America and have been in business for over 35 years.
We take great pride in our products, service, and support. Our Emergency Products are of the highest quality.
Our experienced customer support teams are available to remotely assist with site preparation, installation,
and maintenance. It is our sincere hope that your experience with us has and will continue to surpass your
expectations.
Thank you for your business,
®
N56W24720 N. Corporate Circle Sussex, WI 53089
800-451-1460 www.RATHCommunications.com
Table of Contents
SmartRescue 5 & 10 Installation . . . . . . . . . . . . . . . .
Powering the SmartRescue . . . . . . . . . . . . . . . . . . . .
Wiring Emergency Phones to SmartRescue . . . . . .
Phone Powering Options . . . . . . . . . . . . . . . . . . . . . .
Typical Wiring Diagrams for Elevators . . . . . . . . . . .
Typical Wiring Diagram for Areas of Refuge . . . . . .
Programming Options. . . . . . . . . . . . . . . . . . . . . . . .
Operations & Testing the System . . . . . . . . . . . . . . .
Sub-Master Installation & Operation . . . . . . . . . . . .
SmartRescue System Activation Relay . . . . . . . . . .
Programming SmartRescue Back to Default . . . . . .
Programming Phones into Consolidator Mode . . . .
Adjusting Volume on SmartPhones . . . . . . . . . . . . .
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Page 3
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Page 5
Page 6
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Page 8
Page 8
Page 10
Page 11
Page 12
Page 12
Page 12
Page 13
Page 13

Battery Backup
Connection
SmartRescue 5 & 10 Installation
Page 3
• 120v power
• Determine communication
• Dedicated analog phone line from POTS, PBX, central ofce, or digital phone line
• VoIP: Requires use of RATH® model 2100-VOIP to connect SmartRescue to VoIP phone system
• Internal Intercom (no offsite calling): Requires RATH® model 2100-LINESIM
• Cellular: Call RATH® at 800-451-1460
• Twisted, shielded, 22 or 24 AWG wire cabling to connect each Emergency Phone to the SmartRescue
Pre-Installation Requirements
Step 1:
Remove the front cover from the SmartRescue and mount the
SmartRescue back box to the wall using suitable mounting screws
(not included).
Step 2:
Punch out the conduit knockouts for the analog phone line and
phone cabling runs.
Step 3:
Connect an analog phone line to the outside phone line (Diagram A).
Step 4:
Connect the backup battery cable to the battery terminal (battery
included) (Diagram A).
Note: If using a 2300-630SM Sub-Master, see page 11.
Installation Steps Diagram A
Outside Phone
Line

NEUTRAL
120vac
HOT
Handset Connection
Dedicated Analog
Phone Line
24v Power Input
Battery Backup
Optional Sub-Master
Phone Ports
RJ11
Plug-In
Transformer
Phone Push Connector 1
Phone Push Connector 2
Phone Push Connector 3
Phone Push Connector 4
Phone Push Connector 5
Phone Push Connector 6
Phone Push Connector 7
Phone Push Connector 8
Phone Push Connector 9
Phone Push Connector 10
Supplied by
RATH®
Supplied by
RATH®
GROUND
Yellow (PIN-1)
Green (PIN-2)
Red (PIN-3)
Black (PIN-4)
L N -V +V
Option 3
2500-PWR24U
Option 2
Hard-Wired
Transformer
Option 1
Powering the SmartRescue
Step 5: Powering the SmartRescue
There are 3 options for powering the SmartRescue:
Option 1: Plug-In Transformer (2500-205 & 2500-210 models only)
• Plug transformer into a standard 120vac outlet
Option 2: Hard-Wired Transformer
• Connect the hot wire of the 120vac to the L screw
• Connect the neutral wire of the 120vac to the N screw
• Connect the ground wire of the 120vac to the ground screw
• Connect one lead of the dc power connection to the -V screw and the other to the +V screw
• Connect the other side of the dc power connection to the 24v power input on the lower left side of the
SmartRescue (polarity is not important)
Option 3: 2500-PWR24U Power Supply (Area of Refuge applications only)
• Use 1 pair, 18 AWG wire for power (maximum distance is 5,100’)
• Connect one wire to the positive side of distribution block within the 2500-PWR24U, and the other wire to
the negative side
• Connect the other side of wires to the 24v power input on the lower left side of the SmartRescue board
(polarity is not important)
Note: Do not use the plug-in or hardwired transformer when using the 2500-PWR24U.
Page 4
Provided
by RATH®
Provided
by RATH®

Page 5
Step 6: Wiring the Emergency Phones to the SmartRescue
Use 22 or 24 AWG, 2 pair, twisted, shielded cable between the phones and the SmartRescue. The maximum
communication run is 5,100’.
Connecting Wire Run:
To SmartRescue: Insert 4 wires for each phone as shown in Diagram B.
To Phone: Wire out to a standard 2 pair RJ11 connector. Pins 2 and 3 (red and green) carry the outside phone line.
Pins 1 and 4 (yellow and black) are the intercom pair.
Diagram B
SmartRescue
NEUTRAL
120vac
HOT
Handset Connection
Dedicated Analog
Phone Line
24v Power Input
Battery Backup
Optional Sub-Master
Phone Ports
RJ11
Plug-In
Transformer
Phone Push Connector 1
Phone Push Connector 2
Phone Push Connector 3
Phone Push Connector 4
Phone Push Connector 5
Phone Push Connector 6
Phone Push Connector 7
Phone Push Connector 8
Phone Push Connector 9
Phone Push Connector 10
Supplied by
RATH®
Supplied by
RATH®
GROUND
Yellow (PIN-1)
Green (PIN-2)
Red (PIN-3)
Black (PIN-4)
L N -V +V
Wiring Emergency Phones to SmartRescue
Note: When using the SmartRescue for Area of Refuge applications, it is recommended to use a biscuit jack for
connecting each phone. This will prevent loose connections that can cause the system to malfunction. Biscuit
jacks are available from RATH® by request.
Note: The Emergency Phones come with a 5’ cord with an RJ11 on both
ends. If you received a spade connector, your company requested it.
Wire according to your company guidelines.
Emergency Phone
Yellow (PIN-1)
Green (PIN-2)
Red (PIN-3)
Black (PIN-4)
**Shields from the cabling runs (if used) should be attached to one of
the mounting screws on the SmartRescue housing.
Step 7:
Mount the front cover back on to the enclosure.
Page 4
Diagram B

Typical Wiring Diagrams for Elevator Applications
Phone Powering Options
Step 8: Phone Powering Options
Option 1: Transformers (only applicable if the phone comes with a transformer from RATH®)
• Apply 120v to supplied transformer
• Connect the power wiring harness from the phone to the power output screws on the transformer
Option 2: Power Directly from Elevator Car (Elevator applications only)
• Connect 24vac or 24vdc from power supply to power wiring harness on phone
Option 3: RATH® 2500-PWR24U Power Supply (Area of Refuge applications only)
• Use 1 pair, 18 AWG wire for power (maximum distance is 5,100’)
• Do NOT wire more than 3 devices per wire run and a maximum of 11 devices per power supply
Page 6
Hard-Wired Transformer:

Page 7
Typical Wiring Diagrams for Elevator Applications
Plug-In Transformer:

Page 8
Programming Options
Step 9: Programming Options for SmartRescue
Option 1: Factory Default
The Emergency Phones will call directly offsite and not stop at the SmartRescue. That phone’s button will light at
the SmartRescue during the call.
**Keep in Default Mode if site is not manned 24/7 to answer calls onsite.
SOLID LIGHT: C ALLING
BLINKING LIGHT: RECEIVED
0
2
5
3
1
46
789
*
#
0
2
5
3
1
46
789
*
#
0
2
5
3
1
46
789
*
#
0
2
5
3
1
46
789
*
#
0
2
5
3
1
46
789
*
#
2 Pair- Twisted
24-22AWG
2 Pair- Twisted
24-22AWG
2 Pair- Twisted
24-22AWG
2 Pair- Twisted
24-22AWG
2 Pair- Twisted
24-22AWG
2500-PWR24U
1 Pair
18AWG
Hot
To 120vac
Ground
Neutral
EMERGENCY PHONE
SMARTRESCUE PHONE - 5
SUB-MASTER 2
SUB-MASTER 1
PHONE 1
PHONE 2
PHONE 3
PHONE 4
PHONE 5
BATTERY:
GREEN: FULL CHARGE
YELLOW: MID-LEVEL CHARGE
RED: LOW CHARGE
BATTERY
AC POWER
800-451-1460
WWW.RATHCOMMUNICATIONS.COM
DISCONNECT CALL TO
RESCUE SERVICES
RESCUE SERVICES
OPERATION:
1. SOLID LIT LED (PHONE, SUB-MASTER
OR RESCUE SERVICES) INDICATES
CALL IN PROGRESS.
2. SLOW BLINKING LED INDICATES
CALL ON HOLD.
3. LIFT HANDSET.
4. PRESS YELLOW TALK/HOLD BUTTON TO CALL
IN TO A SPECIFIC SUB-MASTER. IF THE GREEN
LED IS LIT YOU WILL JOIN CONVERSATION.
5. PRESS BLACK TALK/HOLD BUTTON TO CALL IN
TO A SPECIFIC PHONE. IF THE GREEN LED IS
LIT YOU WILL JOIN CONVERSATION.
6. PRESS TALK/HOLD BUTTON AGAIN TO PLACE
CONVERSATION ON HOLD.
7. PRESS RED DISCONNECT CALL TO RESCUE
SERVICES BUTTON TO END EXTERNAL CALL.
ANY PHONE AND SUB-MASTER ORIGINALLY
TALKING REMAIN IN CONVERSATION WITH
THIS UNIT.
8. HANG UP HANDSET TO END CALLS TO PHONE
AND SUB-MASTER.
READ ALL OPERATING STEPS
BEFORE PROCEEDING
SOLID LIGHT: C ALLING
BLINKING LIGHT: RECEIVED
EMERGENCY PHONE
SOLID LIGHT: C ALLING
BLINKING LIGHT: RECEIVED
EMERGENCY PHONE
SOLID LIGHT: C ALLING
BLINKING LIGHT: RECEIVED
EMERGENCY PHONE
SOLID LIGHT: C ALLING
BLINKING LIGHT: RECEIVED
EMERGENCY PHONE
Typical Wiring Diagram for Area of Refuge Applications

Step 10: Programming the Emergency Phone(s)
Option 1: Call Emergency Numbers Offsite, without Stopping at the SmartRescue
a. Press Enter to get into program mode
b. Press 1, Enter, (Emergency Number), Stop
c. If using 2 emergency numbers, press 2, Enter, (Emergency Number), Stop
d. Repeat for up to 5 total emergency numbers
e. To exit program mode, press and hold Stop for 2-3 seconds until warble sound
Option 2: Call SmartRescue First, if No Answer Call Emergency Numbers Offsite
a. Press Enter to get into program mode
b. Press 1, Enter, (Emergency Number), Stop
c. Press 2, Enter, (same Emergency Number as entered in b), Stop
d.To exit program mode, press and hold Stop for 2-3 seconds until warble sound
Program the Location Message:
Note: This is always done, unless your Call Center requests it not to be.
a. Press Enter to get into program mode
b. To turn on message, press 1, 3, Enter, 2
i. For no message, press 1, 3, Enter. 0
c. Press 6, Record, (wait for beep, speak your message), Stop
d. To program frequency of message, press 1, 3, Enter, ___
1 = Plays message once
  2=Playsmessagetwice(thisisstandardconguration)
3 = Plays message until the called party presses *on their phone
e. To exit program mode, press and hold Stop for 2-3 seconds until warble sound
Page 9
**The Elevator Industry REQUIRES the ability to call into each elevator from outside of the
building. For instructions on how to put each phone into Consolidator Mode, see page 12.
Page 8
Option 2:ProgramtheSmartRescuetoallowtheEmergencyPhonestocalltheSmartRescuerst,thenoutside
number(s).
1. Hold down Red Disconnect and Sub-Master 1 buttons for 5 seconds
2. Releasebuttons(youwillhearaconrmationtone)
3. Press Phone 2 button, then Red button, then the Phone 1 button
4. PressSub-Master2button,thenSub-Master1button(youwillhearaconrmationtone)
**Used when staff is available to answer calls.
Note: If you need to program the SmartRescue back to Default Mode, see page 12.

Operations & Testing the System
Step 11: Operating and Testing the System
1. Once all connections are made, the following LEDs should be lit:
• Power LED, located on bottom edge of the face plate, will be constantly lit green.
• Battery LED, located on bottom edge of the face plate, will be constantly lit:
• Red = Low level charge
• Yellow = Mid level charge
• Green = Full charge
2. Initiate a Call to an Emergency Phone or Sub-Master from the SmartRescue:
a. Lift handset on SmartRescue.
b. Press the Talk button for the corresponding Emergency Phone or Sub-Master you wish to call into.
c. The green LED will light next to that button.
d. You should have two-way communication to that phone.
e. You can place the phone on hold by pressing the Talk button a second time.
f. To resume communication, press the Talk button a third time.
g. To disconnect, hang up the handset.
3. Emergency Phone Places a Call into the SmartRescue:
a. You will hear an alternating audible tone at the SmartRescue indicating that a call has been initiated by
one of the phones.
b. The corresponding green LED will light on the SmartRescue next to the phone that placed the call.
c. Lift the handset and there is two-way communication between the SmartRescue and the
Emergency Phone. The handset can be hung up on the SmartRescue at any time to end the call.
Note: If the call is answered at the SmartRescue, available ring on subsequent calls will not be heard
until the system timer resets (1 minute).
4. Emergency Phone places a call into the SmartRescue then an outside number, or just to an outside
number:
a. You will hear an alternating audible tone at the SmartRescue indicating that a call has been initiated by
one of the phones (if programmed to call outside line only, no tone).
b. The corresponding green LED will light on the SmartRescue next to the phone that placed the call.
c. If call is not answered at the SmartRescue, the Emergency Phone will hang up and dial the second
number programmed into the phone.
d. The CO Line LED, located next to the red button, will also be lit indicating that the outside line is
active. Two-way communication can then take place between the outside line and phone once the
call is answered.
e. The SmartRescue can join the conversation by lifting the handset.
f. To talk to rescue services only from the SmartRescue, place the phone on hold by pressing the
corresponding Talk button. To bring them back into the conversation, press the Talk button again.
g. To disconnect rescue services, press the red button at the top of the face plate. The Rescue
Services LED will go off and leave you communicating with the phones only.
h. The handset on the SmartRescue can be hung up at any time to end the call.
If the testing is completed and voice communication is clear, you have successfully installed the system.
Page 10

Step 11: Operating and Testing the System
1. Once all connections are made, the following LEDs should be lit:
• Power LED, located on bottom edge of the face plate, will be constantly lit green.
• Battery LED, located on bottom edge of the face plate, will be constantly lit:
• Red = Low level charge
• Yellow = Mid level charge
• Green = Full charge
2. Initiate a Call to an Emergency Phone or Sub-Master from the SmartRescue:
a. Lift handset on SmartRescue.
b. Press the Talk button for the corresponding Emergency Phone or Sub-Master you wish to call into.
c. The green LED will light next to that button.
d. You should have two-way communication to that phone.
e. You can place the phone on hold by pressing the Talk button a second time.
f. To resume communication, press the Talk button a third time.
g. To disconnect, hang up the handset.
3. Emergency Phone Places a Call into the SmartRescue:
a. You will hear an alternating audible tone at the SmartRescue indicating that a call has been initiated by
one of the phones.
b. The corresponding green LED will light on the SmartRescue next to the phone that placed the call.
c. Lift the handset and there is two-way communication between the SmartRescue and the
Emergency Phone. The handset can be hung up on the SmartRescue at any time to end the call.
Note: If the call is answered at the SmartRescue, available ring on subsequent calls will not be heard
until the system timer resets (1 minute).
4. Emergency Phone places a call into the SmartRescue then an outside number, or just to an outside
number:
a. You will hear an alternating audible tone at the SmartRescue indicating that a call has been initiated by
one of the phones (if programmed to call outside line only, no tone).
b. The corresponding green LED will light on the SmartRescue next to the phone that placed the call.
c. If call is not answered at the SmartRescue, the Emergency Phone will hang up and dial the second
number programmed into the phone.
d. The CO Line LED, located next to the red button, will also be lit indicating that the outside line is
active. Two-way communication can then take place between the outside line and phone once the
call is answered.
e. The SmartRescue can join the conversation by lifting the handset.
f. To talk to rescue services only from the SmartRescue, place the phone on hold by pressing the
corresponding Talk button. To bring them back into the conversation, press the Talk button again.
g. To disconnect rescue services, press the red button at the top of the face plate. The Rescue
Services LED will go off and leave you communicating with the phones only.
h. The handset on the SmartRescue can be hung up at any time to end the call.
If the testing is completed and voice communication is clear, you have successfully installed the system.
Appendix
Page 11
Installation:
• Mount the Sub-Master to the wall in desired location
• Run twisted, 22 or 24 AWG, 4 wire cabling to connect the Sub-Master to the SmartRescue
• Emergency Phones MUST be in Consolidator Mode (see page 12)
Operation:
• Lift handset
• To speak to individual phones connected to SmartRescue:
Press *1 (Phone 1)
Press *2 (Phone 2)
Press *3 (Phone 3)
Press *4 (Phone 4)
Press *5 (Phone 5)
If you wish to speak to all phones, press *0
Press #1 (Phone 6)
Press #2 (Phone 7)
Press #3 (Phone 8)
Press #4 (Phone 9)
Press #5 (Phone 10)
Wiring Diagram:
R
U
R
U
1
4
7
*
3
6
9
#
1
4
7
*
3
6
9
#
Ports for Optional
2300-630SM Phone
2300-630SM Sub-Master Installation & Operation
The 2300-630SM is an optional Sub-Master Phone that may be remote mounted and used to call any of the phones
connected to the SmartRescue. Up to (2) 2300-630SM phones may be connected to one SmartRescue.

Appendix
Page 12
TB1 Relay
SmartRescue System Activation Relay
When an Emergency Phone has been activated, this relay
changes from NO to closed. It can be connected to an alarm
panel,strobe,orothernoticationmeans.
Programming SmartRescue Back to Default Settings
1. Hold down Red Disconnect and Sub-Master 1 buttons for 5 seconds
2.Releasebuttons(youwillhearaconrmationtone)
3. Press Phone 2 button, then Red button, then Sub-Master 2 button, and then the Phone 5 button
4.PressSub-Master2button,thenSub-Master1button(youwillhearaconrmationtone)
Program Emergency Phones to Consolidator Mode (Elevator Industry Only)
Note: Consolidator Mode allows you to have up to ten SmartPhones on a single telephone line and toggle
between them from an outside call.
Programming Steps
a. Press Enter to get into program mode
b. Press 7, Enter
c. For Phone(s) 1-5 press *, 1-5
Example:
• For Phone 1: Press 7, Enter, *, 1
• For Phone 2: Press 7, Enter, *, 2
d. For Phone(s) 6-10 press #, 1-5
Example:
• For Phone 6: Press 7, Enter, #, 1
• For Phone 7: Press 7, Enter, #, 2
e. To exit program mode, press and hold Stop for 2-3 seconds until warble sound
f.Conrmoperationbycallingthephonenumberthatphone(s)areinstalledon;allphoneswillanswer
To speak to individual phones:
• For phones 1-5 press *1, *2, *3, *4, *5
• For phones 6-10 press #1, #2, #3, #4, #5
• To speak to all phones press *0

Page 13
Appendix
Adjusting Volume on SmartPhone (VR1)
a. Locate the silver VR1 port on the bottom right corner of the SmartPhone board
b.UsinganePhilipsHeadscrewdriver,turntheVR1clockwisetoincreasethe
volume and counterclockwise to decrease the volume
Troubleshooting
Problem Possible Cause & Solutions
Power LED is not
illuminated:
•Check to make sure the power being used has 24v going into the phone.
• Make sure power connection on the circuit board is secure.
Battery LED is not illuminated
or always shows red:
•Battery has not charged for long enough. Wait 18 hours for the battery to trickle
charge. When fully charged it will have 19v.
• Battery plug is not connected to circuit board. Verify connection.
• Battery is worn. It is recommended to replace the battery every 2 years.
LEDsonSmartPhoneash
when button is pressed:
•Verify the phone line is working and is connected properly.
• Verify dial tone is present at the phones.
Sub-Master and phone LEDs
blinking on SmartRescue:
•Verify power is applied and the backup battery is connected properly to the
SmartRescue board.
SmartRescue LEDs stay on: •Wires may be crossed. Verify wiring from the SmartRescue to the SmartPhone is
correct.
Two-way communication from
SmartPhone is poor:
•There could be feedback on the line. Adjust the VR1 and VR2.
• Verify wiring is not spliced onto the phone line cord.
SmartRescue will not dial
phones:
•Verify intercom wires (yellow and black) are connected properly from the
SmartRescue to the SmartPhones. They should be on pins 1 and 4.
SmartRescue will dial phone
but phones will not dial
SmartRescue:
• No outside phone line connected to SmartRescue.
• Phone line connected does not have working 24v to 52v.
• Line connected has voltage but does not have working dial tone.
• Plug analog phone into phone line and place a call out to verify line.
No sound or tone on
SmartRescue handset:
•Verify 24v power is connected to the SmartRescue.
•Verify that the volume dial on handset is not turned down.
Dial tone is present on
SmartRescue handset and
phone is not calling out:
•There should not be a dial tone on the SmartRescue handset.
• Wire pairs are out of order. Verify wire pairs are connected to the correct pins.
• Wires are shorted and need to be replaced.