NEC DSX User manual

Setting Up Your
Telephone
A Quick Tour of
Your Telephone
Answering and
Placing Calls
Features to Make You
More Productive
Using IntraMail
Voice Mail
Empowered by Innovation
Super Display Telephone
User Guide
1093056
A50-006191-002
Rev 1, July 31, 2009
Printed in Thailand
This guide is for DSX Version 3
To show the software level on your display:
GPress INTERCOM + Dial #*#*.
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Installing the Handset And Line Cord
Adjusting the Two-Position Viewing Angle
When installing the handset:
1. Plug the handset cord into the handset jack on the
bottom of the telephone.
2. The handset cord routes through the lower channel
on the right side of the telephone base.
3. The line cord does not use a channel and drapes
down from the telephone line cord jack or connects
to the telephone legs.
To set the low viewing angle position:
1. Fold the legs all the way back.
To set the high viewing angle position:
1. Flip up the two leg supports.
2. Fold the legs back until the supports contact the base.
2
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Removing and Reinstalling the Faceplate
To remove the faceplate (if installing a custom DESI label):
1. Put your finger in the recessed area under the
faceplate and lift off the faceplate.
To reinstall the faceplate:
1. Remove the old label, then insert the customized
replacement DESI label.
2. Press down on the faceplate as shown.
3
Setting Up Your
Telephone
How To Use This Guide
When using the instructions in this user guide, you:
1.Dial a digit on the key pad. For example:
– Dial 9.
2.Press a Feature Key or Fixed Function Key. For example:
– Press INTERCOM.
3.Push a soft key. For example:
– Push Callback and hang up.
See A Quick Telephone Tour on the next page for a quick tour of your telephone’s layout and keys.
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Your Feature Keys
the Display and Soft Keys
Alphanumeric Display
G While your phone is idle , the display shows:
– The date and time, your name (see page 13), and your extension number.
G While your phone is ringing , the display shows:
– (If an Intercom call) Your caller’s name.
– (If an outside call with Caller ID) The name and number of the incoming caller.
G While you are on a call , the display shows:
– Your caller’s name and number (if Caller ID is provided).
– The functions of the soft keys that help you handle your call.
G To adjust your display , push Menu +Display +Contrast, Min Brightness,
Max Brightness, or Auto Backlight.Volume adjusts the level.
Soft Keys
– Use soft keys instead of dialing feature codes when handling your calls.
Menu Push to set up features on your phone (such as Call Forwarding).
Directory Push to call a co-worker by selecting their name.
V-Mail xx Push to call your voice mailbox ( xx = number of new messages).
Calls xx Push to review your Caller ID log ( xx = number of new calls).
Page Push to Page (all zones or a single zone).
Spd Dial x Push to access your Personal Speed Dial.
To customize your keys, see
Programmable Idle Menu Soft Keys on Page 14.
G Press a line key to place or answer an outside call.
– Line keys flash while ringing and are on steady when busy.
– Your line key calls are green while co-workers’ calls are red.
– Your line keys are normally located on the first two rows of Feature Keys.
G To make a Hotline key for a co-worker’s extension:
– Push Menu + Key Assignment + Feature Keys + Press Feature Key +
Select + << or >> to scroll to Hotline + Select + Dial co-worker’s extension number + Save + Exit to exit. (See the
Telephone Feature Handbook for more Feature Key types you can set up.)
G Press a Hotline Key to call or Transfer your call to a co-worker:
– If you’re not on a call, pressing the Hotline Key places an Intercom call to your co-worker.
– While on the call, press the Hotline Key to Transfer. (The key lights red while your co-worker is busy, flashes red if in DND.)
G To check your Feature Key assignments: Press CHECK,then the Feature Key.
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Setting Up Your Speed Dial Bin Keys
Using the Fixed Function Keys
Understanding the Ring/Message Lamp
5
A Quick Tour of
Your Telephone
GGTRANSFER
– Press + Dial co-worker’s extension to Transfer your call.
– Press + Dial co-worker’s extension + press V-MAIL to
transfer call to their mailbox.
GGFLASH
– Lets you access features of your outside lines, such as call
waiting (if provided).
GGREDIAL
– To redial your last outside call, press REDIAL.
– To select one of your last 5 calls to redial, press
REDIAL + Soft key for the call.
GGMUTE
– While on a call, MUTE turns off your handset or
Handsfree microphone.
GGSPEAKER
– Press to use Handsfree. Lift the handset for privacy.
– While on a handset call, press twice for Group Listen.
GGVOLUME
– Adjusts display contrast while idle, ring volume while
ringing, or music volume if Background Music is on.
– While on a call, adjusts the call volume.
GGINTERCOM
– Press and dial a co-worker’s extension number.
– On (green) while talking to voice mail or a co-worker.
– Flashes (green) during a Transfer or while an Intercom
call is on Hold.
GGV-MAIL
– Calls your voice mailbox.
– On (green) while you call your mailbox.
– Flashes (red) during Call Screening broadcast.
GGDND
– Enables Do Not Disturb (when you don’t want to be
interrupted). Soft key selects mode.
– On (red) when Do Not Disturb is enabled.
GGCONF
– While on a call, press to set up a Conference.
– On (green) while on a Conference.
– Flashes (green) if you put Conference call on Hold.
GGHOLD
– Puts your call on Hold.
– While idle, turns Background Music on and off.
The Ring/Message Lamp
– Two quick flashes (green): You have new (unreviewed) calls in your Caller ID log.
– Slow flash (green): A call is ringing your phone.
– Fast flash (red): There are new voice mail messages in your mailbox.
G To store a Personal Speed Dial number:
–Push Menu + Speed Dial + Select Personal or Company + Choose 01-20 (Personal) or 001-999 (Company) +
Select + Choose type + Line or group (if required) + Next + Enter number to call + Next + Enter name (see page 13)
+ Save + Exit to exit.
G To call the stored number: – Push Speed Dial x then soft key. (See the Telephone Feature Handbook for more.)
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6
Outside Calls
To answer an outside call:
1. Lift the handset.
2. If you are not automatically connected, press flashing line key.
– If you hear a call ringing a co-worker, dial ** and their extension number to pick it up.
To place an outside call:
1. Press a line key (normally located on your first two rows of Feature Keys).
2. Wait for outside dial tone, then dial your outside number.
OR
1. Press INTERCOM.
2. Dial 9.
– You may also be able to dial other codes (such as 101 or #901 for outside line 1).
3. Wait for outside dial tone, then dial your outside number.
To use Last Number Redial to quickly redial your outside call:
1. To redial your last outside call, press an idle (unlit) line key.
2. Wait for outside dial tone, then press REDIAL.
OR
1. To select a call from the last 5 you dialed, press REDIAL.
2. Press the soft key for the call you want to dial.
To return a call in your Caller ID log:
1. Push Calls xx + View All.
2. Press a VOLUME key until the call you want to return is displayed.
3. Push Callback.
– If the number does not dial out, press a soft key to select a number from the displayed list.
To place a Personal Speed Dial call:
1. Push Spd Dial x.
2. Press the soft key for the number you want to dial.
To call a number stored in a system-wide Speed Dial bin:
1. Press INTERCOM.
2. Dial #+ 201 -299 (corresponding to System Speed Dial entries 001-099).
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7
Answering and
Placing Calls
To answer an Intercom call from a co-worker:
1. Do one of the following:
– If you hear two beeps, speak toward your phone.
– If you hear Intercom ringing, lift the handset.
To dial a co-worker over the Intercom:
1. Press INTERCOM.
2. Dial your co-worker’s extension number.
– If you hear Intercom ringing, wait for your co-worker to answer.
– If you hear two beeps, your call has voice-announced. Go ahead and speak.
– If you hear a single beep, your call has voice-announced but your co-worker has their handsfree
microphone muted (turned off).
3. (Optional) To make a voice-announced Intercom call ring, dial 1after the beeps.
To call a co-worker using a Hotline Feature Key:
1. Press the Hotline key.
– The Hotline key is off when your co-worker is idle, on if busy, and flashing if in Do Not Disturb.
– See the Telephone Feature Handbook for more Feature Key types you can set up.
If the co-worker you call is busy:
1. For Camp-On, push Camp On and wait on the line for them to become free.
OR
1. For Callback, push Callback and hang up.
2. Wait for the system to call you back, then answer to have your call automatically go through.
To Page a co-worker over the telephone speakers:
1. Push Page.
2. Push Zone x for the zone you want to call (1-7) or All for All Call Page.
To leave a message for a co-worker:
1. Call your co-worker on the Intercom, then press V-MAIL.
To call your own mailbox:
1. Press V-MAIL or push V-Mail xx.
Intercom Calls To And From Co-Workers
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8
Place A Call On Hold
Transfer A Call To A Co-worker
To place your call on System (Regular) Hold:
(Your co-workers can pick up calls you place on System Hold.)
1. Press HOLD.
– While your outside call is on Hold, the line key will flicker (green).
– While an Intercom call is on Hold, your INTERCOM key will flicker (green).
– A call you leave on Hold too long will recall to you. If you don’t answer the recall from an outside
call, it will then ring your co-workers.
– Your co-workers cannot pick up an Intercom call you place on Hold.
To place your outside call on Exclusive Hold:
(Your co-workers cannot pick up calls you place on Exclusive Hold.)
1. Press HOLD twice.
To pick up an outside call on Hold:
1. Press the flashing line key.
To pick up an Intercom call on Hold:
1. Press the flashing INTERCOM key.
To Transfer your call to a co-worker:
(If you have a Hotline Feature Key for your co-worker, you may be able to press it and skip to step 3.)
1. While on a call, press TRANSFER.
– To Transfer the call directly to your co-worker’s mailbox, press V-MAIL before going to step 2.
2. Dial your co-worker’s extension number.
3. Do one of the following:
– If you did not press V-MAIL after step 1, you can alternately press it here to send the call to
your co-worker’s mailbox.
– Announce the call and hang up.
– Hang up to have the Transfer go through unannounced.
4. The transferred call will recall to you if it is not picked up.
– If you don’t answer the recall, the call will ring your co-workers.
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9
Features to Make You
More Productive
To set up a telephone meeting:
1. Place or answer your first call (Intercom or outside caller) + Press CONF.
2. Place or answer your next call (Intercom or outside caller) + Press CONF.
3. Press CONF again to set up the Conference.
– Repeat step 2 to add additional callers to your Conference.
– If you hear an error tone after trying to add another party, your Conference is full.
– To place a Conference on Hold, press HOLD. To reinstate the Conference, press CONF.
– If you Conference with two outside callers, you may be able to hang up and have them continue
their conversation in an Unsupervised Conference .
Set Up A Conference (Telephone Meeting)
Forward Calls To A Co-Worker or Voice Mail
To forward (reroute) your calls to a co-worker or voice mail:
1. While idle, push Menu + Call Forward.
– Your display shows the current Call Forward setup, if forwarding is On or Off, or None if disabled.
2. Push On to turn forwarding on, Off to turn forwarding off, or Edit to change the Call Forward setup:
–Immediate for Call Forwarding Immediate.
–Ring No Answer for Call Forwarding when Not Answered.
–Busy No Answer for Call Forwarding when Busy or Not Answered.
–Off-Premise for Call Forwarding Off Premises.
–Display Message for Selectable Display Messaging.
–AME for Answering Machine Emulation.
–None to cancel the current setup.
3. Push the soft key for the forwarding type you want to set up, then follow the on-screen guidance to
enter the options. When setting the destination:
– Dial a co-worker’s extension number or 0for the operator.
– Press V-MAIL to forward your calls to your mailbox.
4. Push Save to save your entries, then Exit to exit.
– Call Forwarding will only forward outside calls that directly ring your phone (such as calls trans-
ferred from a co-worker or from your Automated Attendant).
– See the Telephone Feature Handbook for more on the Call Forwarding options.
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10
Change Your Ring Tones
To change the ring tones on your phone:
(See the Telephone Feature Handbook for more on Distinctive Ringing.)
1. Push Menu + Ringing + KeyAssignments + ToneAssignments, or ToneConfiguration.
–Key Assignments enables you to set the ringing mode for Line Keys , Call Coverage Keys , and
Call Pickup Keys . After selecting a key type, press an illuminated key repeatedly to set the ring-
ing mode. The available ringing modes are Always , Night Ring , Delay Ring , and Lamp Only .
–Tone Assignments allows you to assign a ring type to the Day Ring , Night Ring , and Delay Ring
ringing modes. You can choose between Line Setting (default) , Line-Type “A” , Line-Type “B” , and
“Line-Type C” . (See the next step to configure the tones for types A, B, and C.)
–Tone Configuration lets you set up the specific tone of the Intercom , Ring Groups , Recall , Line-
Type “A” , Line-Type “B” , and Line-Type “C” ring types. For each type, you can select one of 10
preset tones (0-9). You can also use this option to set the tones back to factory default.
Dialing By Name (Directory Dialing)
To dial a co-worker or outside call by selecting from a group of names:
1. Push Directory.
2. Select a Directory Dialing type:
– To call a co-worker, push Extension.
– To call a Personal Speed Dial number, push Personal.
– To call a System Speed Dial number, push Company.
3. To scroll, push Previous or Next to scroll through selected lists.
To search, start dialing letters for the name. The search will narrow as you enter additional letters.
4. Push Dial to call the displayed name.
– Alternately push Exit to exit.
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