Razertip #21a 2017. Toll-free Canada & USA 1-877-729-3787 www.razertip.com 7
Tips
Razertip’s Exclusive nconditional Warranty
When we say uncond t onal, we mean it! Here’s the deal - if any
Razertip® or Razaire™ product fails within the warranty period for any
reason whatsoever - simply return the item(s) to us and we will make it
right.
This includes your satisfaction with our products. For example, if you
buy a pen and later decide that the tip doesn’t meet your needs, send it
back and we’ll re-tip it with the tip of your choice at no charge.
If you need service after the warranty has expired, be sure to contact
us. Razertip products are designed to last many years and we can re-
tip or otherwise repair most products in a very cost-effective manner.
Please, don’t throw it out without checking with us first.
(Alas, we were unable to rescue the SK shown at left after a truck drove
over t. The customer got a replacement un t under warranty).
Razertip® and the Environment
Longevity: Razertip® products are intended to last many, many years. Although we live in a “throw-away” world
where many items are not practical to repair, Razertip products are designed to be serviced instead of being
discarded. No “planned obsolescence” here! People who bought Razertip tools 30 years ago are still using them
today with superb results and compatibility with all of our current pens and accessories.
Energy efficiency: Razertip has always made the most energy efficient power supplies in the world. Capable of
producing over 1400 degrees F (bright red tip) while using less than 30 watts of power, they truly are the best choice.
We make every effort to use suppliers and sources as close to home as possible to reduce environmental
manufacturing impact.
Razertip®General Information
The Tips that started it all back in 1985! “Razer” sharp and super fine. Tips are sharpened and polished to a
Razer-sharp edge. Many Razer-tips can burn over 120 lines per inch right out of the package! We make over
860 different tip configurations plus custom tips, most in your choice of fixed or interchangeable styles. All of our
pens and fixed tips carry a full one year uncond t onal warranty. If a fixed tip fails after one year, don’t throw it
out! We can replace broken or damaged tips quickly and economically - just give us a call. Interchangeable tips
are uncond t onally warranted for 90 days.
*Add t onal sh pp ng charges apply for nternat onal serv ce. Call for deta ls.
Tip Replacement Service. We have the ability to re-tip any brand or make of hot-w re tool made, including Detail
Master, Colwood, Nibs, Optima, and any others. Please check with us for current pricing. For Detail Master re-
tipping we use the same tip alloy as the original tip was made from but the re-tip is laser-weld reinforced to be
even stronger than the original.
We stand behindany re-tip with a full, uncond t onal 6 month warranty that covers everything including your
satisfaction. You’ll get two day in-shop turnaround and a warranty that’s better than the new pen had. When
returning pens for re-tipping, please return only the pen. Don’t send any grips, storage tubes, or anything else. If
it can be removed from the pen, remove it before mailing. Canada Post charges are modest for a package under
2cm thick, but they charge much more (often over $9.00) for packages over 2cm thick, so we may not return clear
storage tubes or bulkier items unless you are willing to pay the additional shipping charges. Please contact us if
you have any questions.
Razertip Industries Inc. is open Monday through Friday 9AM-5PM. We are closed for all Canadian holidays and for
the week between Christmas and New Year’s Day. We are located at 301- 9th Street North - in the north end of
Martensville, Saskatchewan. Just look for two big metal buildings (one on front of the other) w th black and red
accent str pes.
Pricing
Current pricing is available at www.razertip.com.
At the time of publication, all information in this catalogue was accurate to the best of our knowledge, however, errors
and omissions may occur. We will not be responsible for such errors or omissions except where our guaranty and
return policy would allow. Liability is limited to the actual cost of goods sold and does not cover consequential
damages or suitability of goods for a specific purpose.
