Redback SH5000 User manual

Owner’s Guide
Redback Smart Hybrid System
SH5000
Inverter
BE13200 or BE14000 Battery Enclosure
V3.8

HISTORY
VERSION
ISSUED
COMMENTS
1.0
01-Jun-17
First release
2.0
07-Sep-17
Updated
3.0
16-Jul-19
Updates & corrections; Re-formatted
3.1
19-Aug-19
Backup troubleshooting added; terminology standardized.
3.2
12-Jun-20
Update to 2-Pole Battery System DC isolator
3.3
10-Jul-20
Include BE14000 with on-cabinet Battery Isolator
3.4
13-Sep-21
Updated; rebranded
3.5
19-Dec-21
Spec table updated
3.6
04-Mar-22
Wi-Fi compatibility update
3.7
11-Mar-22
Spec table updated: Improved MPPT range. Dual Enclosure references added.
3.8
11-May-22
P11,12 Warning regarding warranty being affected by keeping the system offline.
P24 Added Earth Fault Alarm information.
CONTACT INFORMATION
Phone:
1300 240 182
International phone:
[phone]
Address:
Building 1015, 80-120 Meiers Rd, Indooroopilly QLD 4068, Australia
Email:
[e-mail]
Website:
redbacktech.com
NOTICE OF COPYRIGHT
O
wner’s Guide Redback Smart Hybrid System ©2021 Redback Technologies.
All Rights Reserved. This work is copyright, apart from any use permitted under the Copyright Act 1968. N
o part may be
reproduced by any process, nor may any other exclusive right be exercised without the permission of Redback Technologies
Limited.
PRIVACY NOTICE
Redback will use the
personal information provided to us only for warranty purposes. Without this information we will not be
able to process your warranty claim. If you require further information about our privacy policy, please visit our website at
redbacktech.com.
340-00326-03

Redback Technologies
Owner’s Guide – Redback Smart Hybrid System - v3.8 3
Contents
Welcome.................................................................................................................................................5
Introduction ............................................................................................................................................5
Other resources.......................................................................................................................................5
Transfer of ownership .............................................................................................................................5
Features and benefits of your Redback system.........................................................................................7
System description ..................................................................................................................................8
6.1 Major components and dimensions .....................................................................................................8
6.2 Status Panel LEDS..................................................................................................................................9
6.3 BoS switchgear......................................................................................................................................9
6.4 EMS LEDs ..............................................................................................................................................9
6.5 Batteries and Battery Enclosure..........................................................................................................10
6.6 Backup circuit (optional) .....................................................................................................................11
System limitations .................................................................................................................................11
Getting the best from your system.........................................................................................................12
8.1 Keep your system in good condition...................................................................................................12
8.2 Monitor performance .........................................................................................................................13
8.2.1MYRedback app ....................................................................................................................13
8.2.2 Redback portal ......................................................................................................................13
8.3 Getting the best from your batteries ..................................................................................................14
8.4 Getting the best from your relays.......................................................................................................14
8.5 Getting the best from your backup circuit ..........................................................................................15
Inverter operation .................................................................................................................................16
9.1 Locking up the batteries .....................................................................................................................16
9.2 Inverter – Changing bypass modes .....................................................................................................16
9.3 Shutdown procedure ..........................................................................................................................17
9.4 Inverter restart ...................................................................................................................................18
9.5 EMS restart .........................................................................................................................................19
Inverter operating modes ......................................................................................................................20
10.1 Auto mode ..........................................................................................................................................20

4Owner’s Guide – Redback Smart Hybrid System – v 3.8
10.2 Standby mode.....................................................................................................................................20
10.3 Charge battery mode ..........................................................................................................................20
10.4 Discharge battery mode......................................................................................................................21
10.5 Backup mode ......................................................................................................................................21
Onboarding the inverter ........................................................................................................................22
11.1 Ethernet..............................................................................................................................................22
11.2 Bluetooth Low Energy (BLE)................................................................................................................22
Troubleshooting ....................................................................................................................................23
12.1 Backup circuits have no power ...........................................................................................................23
12.2 Inverter unexpected shutdown...........................................................................................................23
12.3 Internet connection problems ............................................................................................................24
12.4 Earth fault alarm .................................................................................................................................24
12.5 Inverter Status LEDs............................................................................................................................25
12.6 EMS Status LEDs..................................................................................................................................27
12.7 SM3000 Smart Meter diagnostics.......................................................................................................29
Maintenance .........................................................................................................................................30
13.1 Schedule .............................................................................................................................................30
13.2 Cleaning the Battery Enclosure fan filters...........................................................................................31
Specifications ........................................................................................................................................32
Redback installation details ...................................................................................................................35

Redback Technologies
Owner’s Guide – Redback Smart Hybrid System - v3.8 5
Welcome
Congratulations on purchasing your new Redback SH5000 Smart Hybrid Inverter and BE13200 or BE14000 Battery Enclosure.
Our products are designed in Australia, manufactured to our high quality-standards, and will provide years of service.
The system’s goal is to maximise the use of your self-generated solar energy while minimizing the amount of energy consumed
from the grid.
This guide describes the features, use and maintenance of your Redback SH5000 Inverter and optional Battery Enclosures.
Introduction
Your Redback inverter and software coordinate one or two solar arrays, battery storage, grid supply and your home, including
one backup circuit and up to four relay-controlled devices.
The energy produced by the solar array is automatically directed to the battery, your home and/or the utility grid for the
highest performance and best economic return.
The backup functionality enables users to have continued supply of electricity to the backup circuit in the event of a utility
power outage.
The MYRedback app and Redback portal provide a comprehensive view of the energy consumed or generated by your home,
providing the information required to fine-tune your system settings or optimise your energy usage patterns.
Other resources
SOURCE
COMMENT
LINK
Homeowner’s guide
This document in pdf format
redback.link/shog
Redback Document Library
Password required
redback.link/docs
Transfer of ownership
If a Redback system is already installed in your new home, welcome to the Redback family. To get the best from your Redback
system, and to receive important notifications from your system, you need to setup an account using a valid email address. You
can then access the system using the Redback app or portal, see how the system is working for you, and gain insights to help
maximise your consumption of self-generated energy.
When we setup your account, we’ll also arrange for remaining warranty to be transferred to your name and we can answer any
questions you may have about your system.
To get started, contact the Redback Customer Support Team. We’re available Monday to Friday, 8am-4pm, AEST. That’s
Brisbane time. We’ll need some proof of ownership too, so be ready for that.
In Australia: 1300 240 182
In New Zealand: [phone]
Email: [e-mail]

Introduction
6Owner’s Guide – Redback Smart Hybrid System – v 3.8
Important safety instructions – please read
This document contains important safety instructions for products produced by Redback Technologies. Please read all the
instructions and cautionary markings on the product and on any accessories or additional equipment included in the
installation. Failure to follow these instructions could result in severe shock or possible electrocution. Always use extreme
caution to prevent accidents.
SYMBOL
DEFINITION
WARNING: LETHAL VOLTAGE INSIDE
Do not remove
inverter or battery enclosure covers unless qualified to do so or have been instructed to do so by
Redback Technologies technical
support personnel.
Do not perform any servicing other than that specified in the maintenance instructions.
Solar arrays may be energised even in low ambient light.
DANGER.
Risk of electrical shock. Proceed with caution.
WARNING: Burn Hazard.
External and internal parts may be hot. Do not remove covers during operation or touch any internal parts.
CAUTION: Hazard to Equipment
Only use components or accessories recomm
ended or sold by Redback Technologies or its authorised agents.
Handle all parts with care and follow
the instructions provided.
WARNING: Fire hazard
Do not keep combustible or flammable materials in the same room as the equipment. The Redback Smart Hy
brid
System
contains relays and switches which are not ignition protected.
Do not allow storage of any item inside the
inverter, or any items inside the battery enclosure other than
batteries.
Ensure clearance requirements are strictly enforced. Keep all v
ents clear of obstructions that can prevent proper
air flow around, or through, the unit.
DELAY.
Wait specified time e.g., 10 minutes.
This symbol indicates the information provided is important for the correct operation and or maintenance of the
equipment. Failure to follow the recommendations may result in annulment of the product warranty.
IMPORTANT
Only use the battery types recommended by Redback Technologies. Follow the battery manufacturer’s
recommendations for installation and maintenan
ce.
Insulate batteries appropriately against freezing temperatures. A discharged battery will freeze more easily than a
charged one.
Remote or automatic generator control systems: disable the starting circuit and/or disconnect the generator from
its starting battery while performing maintenance.

Redback Technologies
Owner’s Guide – Redback Smart Hybrid System - v3.8 7
Features and benefits of your Redback system
SYSTEM FEATURE
BENEFIT
REQUIREMENT
Internet connected
Inverter monitoring and management using the
MYRedback app or Redback portal.
Remote viewing of inverter status.
Permanent internet connection
using your
Wi-Fi or ethernet based
home network.
MYRedback app and
Redback portal
Monitor your home energy performance in real time,
including up to 3-phases of grid consumption, using
high quality, detailed charts.
See your true usage patterns and tune your energy
consumption, storage, export, and backup plan
accordingly.
Share system access with family, tenants etc.
Permanent internet connection
using your
Wi-Fi or ethernet based
home
network.
All-in-one design
Neat appearance; Easy to keep clean.
Status panel
Colour coded LEDs to aid diagnostics.
EMS
The Energy Management System (EMS) is the inverter’s
internal Control Board.
Internet connection for occasional
software updates.
Switchgear hatch
Convenient control of solar and battery connections.
Ability to bypass inverter backup without affecting
house or backup circuits.
EMS LEDs aid diagnostics.
Low maintenance
Homeowners can complete essential annual
maintenance. A service call is not required.
Basic mechanical skills and tools.
Supports multiple batteries
Improved management and consumption of self-
generated energy. Start small, then extend the storage
capacity to suit your actual usage patterns.
Ask your installer for advice on
upgrading your system storage.
Backup functionality
Some devices remain available during a grid outage if
solar power or battery are available.
Optional backup circuit required
and active; Battery is required.
Relay control
Up to four relay-switched house circuits or devices can
be timer controlled using the Redback app or portal.
Relay connected circuits.
#3 and #4 relays are optional
extras.
Grid power quality
monitoring
The inverter can self-protect from poor quality grid
power and recover when quality improves.
Internal overload protection
The inverter will self-protect if it detects excessive heat
or excessive internal currents.
Battery Management
System
Batteries self-monitor to manage heat, State of Charge
(SoC), and charge and discharge rates, to extend
battery life.
Critical setting protection
Critical system settings may only be changed by
electrically qualified personnel.
Solar array ground fault and
insulation monitoring
Electrical safety for all parts of your system.

Introduction
8Owner’s Guide – Redback Smart Hybrid System – v 3.8
System description
6.1 Major components and dimensions
# PART NAME # PART NAME
1.
Wall Mounting Frame
14.
Wi-Fi antenna
2.
Inverter Heatsink Fins
15.
Energy Management System (EMS)
3.
Inverter Status Panel
16.
EMS Status LEDs
4.
Inverter BoS Front Cover
17.
Battery System DC Isolator (2P or 4P)
5.
BoS Switchgear Hatch
18.
PV Array DC Isolator
6.
Battery Enclosure Upper Front Cover
19.
Backup Power Meter
7.
Enclosure Middle Front Cover*
20.
Grid Interactive Power Meter
8.
Enclosure Lower Front Cover
21.
Backup AC Isolator
9.
Enclosure Kick Panel**
22.
Bypass Switch
10.
Enclosure Air Inlets (Filter cover)
23.
Inverter AC Isolator
11.
Enclosure Padlock Hoop
24.
Relays #1 and #2
12.
Battery Enclosure Isolator Cover**
25.
Battery Enclosure Isolator Switch*
13.
Enclosure Extractor Fans (Filter cover)
*Fitted to BE13200 only **Fitted to BE14000 only.

Redback Technologies
Owner’s Guide – Redback Smart Hybrid System - v3.8 9
6.2 Status Panel LEDS
6.3 BoS switchgear
6.4 EMS LEDs
In 2018, the EMS LED labelling was updated: the unused 4G LED was repurposed for Bluetooth notification, and the Wi-Fi LED
was renamed to Network. There were no other changes to the EMS.
In this document “Network LED” means the Network LED or the Wi-Fi LED, and “Bluetooth LED” means the Bluetooth LED or
the 4G LED. Your inverter and software work the same regardless of the labels.

Introduction
10 Owner’s Guide – Redback Smart Hybrid System – v3.8
6.5 Batteries and Battery Enclosure
Your Redback system has a storage capacity of up to 23.6kWh using one or two
BE13200 enclosures and up to 28kWh using BE14000 enclosures. Each enclosure holds
up to four batteries—depending on battery model—and a second enclosure is always
required for five or more batteries.
The allowable battery combinations and resultant storage capacity is shown below (in KWh).
Number of US3000 batteries @3.55kWh each

Using BE13200s
Using BE14000 Enclosures
0
1
2
3
4
0
1
2
3
4
5
6
7
8
Number of
US2000X
batteries @
2.4kWh each
(5 or more
require two
enclosures)
0
0

7.10
10.65
14.20
0

7.10
10.65
14.20
17.75
21.30
24.85
28.40
1

5.95
9.50
13.05
16.60

5.95
9.50
13.05
16.60
20.15
23.70
27.25

2
4.80
8.35
11.90
15.45
19.00
4.80
8.35
11.90
15.45
19.00
22.55
26.10
 
3
7.20
10.75
14.30
17.85
21.40
7.20
10.75
14.30
17.85
21.40
24.95
  
4
9.60
13.15
16.70
20.25
23.80
9.60
13.15
16.70
20.25
23.80
   
5
12.00
15.55
19.10
22.65

12.00
15.55
19.10
22.65
    
6
14.40
17.95
21.50
 
14.40
17.95
21.50
     
7
16.80
20.35
  
16.80
20.3
      
8
19.20
   
19.20
       
Usable capacity is typically 90% of total capacity Battery installations must include a minimum of two batteries of any listed model

Insufficient space in enclosure for this combination.
X
Pylontech US2000 or US2000Plus
Pylontech batteries use an integrated Battery Management System (BMS) to manage ultimate charge and discharge rates
(protecting the batteries from heat damage) and inform the Smart Hybrid System of status. The BMS also protects the batteries
from total discharge, assisting system reliability and longevity.
Your installer may identify batteries as Master, 1, 2, 3 etc up to 8. This refers to the position of individual batteries in the BMS
chain of command, where the first connected battery is the Master, which controls subsequent batteries.
The battery identity may also indicate the physical position of the battery within the enclosure, though this is an installer
preference. The diagram below indicates the BMS battery naming convention and recommended battery locations.
TWO BATTERIES
THREE BATTERIES*
FOUR BATTERIES*
5TH TO 8TH BATTERIES*
*Only one US3000 per shelf in BE13200. **Any combination of US2000, US2000 Plus, US3000 permitted in BE14000. ***If used, one of the
US3000 batteries must be the Master battery, in the 1
st
enclosure.
NOTE: US3000C batteries
are not supported.