Redback ST10000 User manual

Owner’s Guide
Redback Smart 3-Phase Hybrid System
ST10000 Inverter and BE14000-HV Battery Enclosures
v1.6

History
Version
Issued
Comments
1.1 28-Apr-20 First publication
1.2 07-Jul-21 Minor edits
1.3 09-Sep-21 Rebrand
1.4 17-Nov-21 Update specification table
1.5 17-Nov-21 Update spec. table; Added ownership transfer guide.
1.6 04-Mar-22 Wi-Fi compatibility update
Contact Information
Phone:
1300 240 182
International phone:
+61 7
3180 2325
Address:
Building 1015, 80
-120 Meiers Rd, Indooroopilly QLD 4068, Australia
Email:
customer
[e-mail]
Website:
redbacktech.com
Notice of copyright
O
wner’s Guide Redback Smart 3-Phase Hybrid System ST10000 Inverter and BE14000-HV Battery Enclosures ©2021 Redback
Technologies.
All Rights Reserved. This work is copyright, apart from any use permitted under the Copyright Act 1968. No part may be
reproduced by any process, nor may any other exclusive right be exercised witho
ut the permission of Redback Technologies
Limited.
Privacy notice
Redback will use the
personal information provided to us only for warranty purposes. Without this information we will not be
able to process your warranty claim. If you require further info
rmation about our privacy policy, please visit our website at
redbacktech.com.
340
-00366-03

Redback Technologies
Owner’s Guide – Redback ST10000 and BE14000-HV - v1.6 3
Contents
Welcome.................................................................................................................................................5
Introduction ............................................................................................................................................5
Features and benefits of your Redback system.........................................................................................7
Know your product..................................................................................................................................8
Major components and dimensions .....................................................................................................8
Status Panel LEDS..................................................................................................................................9
BoS switchgear......................................................................................................................................9
Batteries .............................................................................................................................................10
Backup circuit (optional) .....................................................................................................................11
System limitations .................................................................................................................................11
Getting the best from your system.........................................................................................................12
Keep your system in good condition...................................................................................................12
Monitor performance .........................................................................................................................13
6.2.1 MYRedback app ....................................................................................................................13
6.2.2 Redback portal ......................................................................................................................13
Getting the best from your batteries ..................................................................................................14
Getting the best from your relays.......................................................................................................14
Getting the best from your backup circuit ..........................................................................................15
Inverter operation .................................................................................................................................16
Locking up the batteries .....................................................................................................................16
EMS restart .........................................................................................................................................16
Inverter – Changing bypass modes .....................................................................................................16
Shutdown procedure ..........................................................................................................................17
Start procedure...................................................................................................................................18
Inverter operating modes ...................................................................................................................19
Auto mode ..........................................................................................................................................19
Standby mode.....................................................................................................................................19
Charge battery mode ..........................................................................................................................19
Discharge battery mode......................................................................................................................20
Backup mode ......................................................................................................................................20
Onboarding the inverter ........................................................................................................................21
Ethernet..............................................................................................................................................21

4Owner’s Guide – Redback ST10000 and BE14000-HV – v1.6
Bluetooth Low Energy (BLE)................................................................................................................21
Troubleshooting ....................................................................................................................................22
Backup circuit has no power ...............................................................................................................22
Inverter unexpected shutdown...........................................................................................................23
Internet connection problems ............................................................................................................23
Inverter Status Icons ...........................................................................................................................24
SM3000 Smart Meter diagnostics.......................................................................................................25
Maintenance .........................................................................................................................................26
Schedule .............................................................................................................................................26
Cleaning the BE14000-HV fan filters ...................................................................................................27
Specifications ........................................................................................................................................28
Redback installation details ...................................................................................................................31

Redback Technologies
Owner’s Guide – Redback ST10000 and BE14000-HV - v1.6 5
Welcome
Congratulations on the purchase of your new Redback system, including a Redback ST10000 Smart 3-Phase Hybrid Inverter and
one or two Redback BE14000-HV High Voltage Battery Enclosures. Our products are designed and manufactured to our high-
quality standards and will provide years of service.
The system’s goal is to maximise the use of your self-generated solar energy while minimizing the amount of energy consumed
from the grid.
This manual describes the features, use and maintenance of your Redback system.
Introduction
Your Redback system coordinates up to three solar arrays, battery storage, grid supply and your home, including a backup
circuit and up to three relay-controlled devices.
The energy produced by the solar array is automatically directed to the battery, your home and/or the utility grid for the
highest performance and best economic return.
The backup functionality enables users to have continued supply of electricity to the backup circuit in the event of a utility
power outage.
The MYRedback app and the Redback portal provide a comprehensive view of the energy consumed or generated by your
home, providing the information required to fine-tune your system settings or optimise your energy usage patterns.
Source
Comment
Link
Homeowner’s guide
This document in pdf format
redback.link/stog
Redback Document Library
Password required
redback.link/docs
Transfer of ownership
If a Redback system is already installed in your new home, welcome to the Redback family. To get the best from your Redback
system, and to receive important notifications from your system, you need to setup an account using a valid email address. You
can then access the system using the Redback app or portal, see how the system is working for you, and gain insights to help
maximise your consumption of self-generated energy.
When you setup your account, we’ll also arrange for remaining warranty to be transferred to your name and we can answer
any questions you may have about your system.
To get started, contact the Redback Customer Support Team. We’re available Monday to Friday, 8am-4pm, AEST. That’s
Brisbane time. We’ll need some proof of ownership too, so be ready for that.
In Australia: 1300 240 182
In New Zealand: [phone]
Email: [e-mail]

Introduction
6Owner’s Guide – Redback ST10000 and BE14000-HV – v1.6
Important safety instructions – please read
This document contains important safety instructions for products produced by Redback Technologies. Please read all the
instructions and cautionary markings on the product and on any accessories or additional equipment included in the
installation. Failure to follow these instructions could result in severe shock or possible electrocution. Always use extreme
caution to prevent accidents.
Symbol
Definition
WARNING: LETHAL VOLT
AGE INSIDE
Do not remove
the Inverter or Battery Enclosure covers unless qualified to do so or have been instructed to do so
by Redback Technologies technical support personnel.
Do not perform any servicing other than that specified in the maintenance inst
ructions.
Solar arrays may be energised even in low ambient light.
DANGER.
Risk of electrical shock. Proceed with caution.
WARNING: Burn Hazard.
External and internal parts may be hot. Do not remove covers during operation or touch any
internal parts.
CAUTION: Hazard to Equipment
Only use components or accessories recommended or sold by Redback Technologies or its authorised agents.
Handle all parts with care and follow instructions provided.
WARNING: Fire hazard
Do not keep comb
ustible or flammable materials in the same room as the equipment. The Redback Smart 3-
phase
Hybrid Inverter and or Battery Enclosures contain relays and switches that are not ignition protected.
Do not allow storage of any item inside the Inverter, or any
items inside the Battery Enclosure other than
batteries.
Ensure clearance requirements are strictly enforced. Keep all vents clear of obstructions that can prevent proper
air flow around, or through, the unit.
DELAY.
Wait specified time.
This symbol indicates the information provided is important for the correct operation and or maintenance of the
equipment. Failure to follow the recommendations may result in annulment of the product warranty.
IMPORTANT
Only us
e the battery types recommended by Redback Technologies. Follow the battery manufacturer’s
recommendations for installation and maintenance.
Insulate batteries appropriately against freezing temperatures. A discharged battery will freeze more easily than a
charged one.
Remote or automatic generator control systems: disable the starting circuit and/or disconnect the generator from
its starting battery while performing maintenance.

Redback Technologies
Owner’s Guide – Redback ST10000 and BE14000-HV - v1.6 7
Features and benefits of your Redback system
System feature
Benefit
Requirement
Internet connected Inverter monitoring and management using the
MYRedback app or the Redback portal.
Remote viewing of Inverter status.
Permanent internet connection
using your
Wi-Fi or ethernet based
home network.
MYRedback app and the
Redback portal
Monitor your home energy performance in real time,
including up to 3-phases of grid consumption, using
high quality, detailed charts.
See your true usage patterns for ways to further reduce
your electricity bill.
Share system access with family, tenants etc.
Permanent internet connection
using your
Wi-Fi or ethernet based
home network.
All-in-one design Neat appearance; Easy to keep clean.
Status Panel Colour coded LEDs to aid diagnostics.
EMS The Redback Energy Management System (EMS) is the
inverter’s internal Control Board.
I
nternet connection for occasional
software updates.
Switchgear panel Convenient control of solar and battery connections.
Ability to bypass inverter backup without affecting
house or backup circuit.
Low maintenance Homeowner can complete essential annual
maintenance. Service person is not usually required.
Basic mechanical skills and tools.
Supports multiple battery
enclosures
Improved management and consumption of self-
generated energy. Extend the storage capacity to suit
your actual usage patterns.
Ask your
installer for advice on
upgrading your system storage.
Backup functionality Some devices remain available during a grid outage if
batteries have charge.
Optional backup circuit required
and active
; battery required.
Relay control Up to three relay-switched house circuits or devices can
be timer controlled using the MYRedback app or portal.
Requires optional relays and
relay-
controlled
circuits.
Grid power quality
monitoring
Inverter can self-protect from poor quality grid power
and recover when quality improves.
Internal overload protection The inverter will self-protect if it detects excessive heat
or excessive internal currents.
Battery Management
System
Batteries self-monitor to manage heat and State of
Charge (SoC) to extend battery life.
Critical setting protection Critical system settings may only be changed by
electrically qualified personnel.
Solar array ground fault and
insulation monitoring
Electrical safety for all parts of your system.

Introduction
8Owner’s Guide – Redback ST10000 and BE14000-HV – v1.6
Know your product
Major components and dimensions
#
Part name
#
Part name
1. Wall mounting frame 13. Enclosure extractor fans (Filter cover)
2. Inverter module 14. Wi-Fi antenna
3. Balance of system module (BoS) 15. BoS switchgear hatch
4. Primary Battery Enclosure 16. Status panel
5. Secondary Battery enclosure (optional) 17. Inverter heatsink fins
6. Battery enclosure upper front cover 18. Blanking panels
7. Enclosure lower front cover 19. Battery System DC isolator (2, bridged)
8. Enclosure kick panel 20. PV Array DC isolator
9. Enclosure air inlet (Filter cover) 21. Backup circuit AC isolator (3, bridged)
10. Enclosure padlock hoop 22. Bypass switch (3, bridged)
11. Enclosure isolator 23. Inverter AC isolator (3, bridged)
12. BoS front cover 24. Thumbwheel

Redback Technologies
Owner’s Guide – Redback ST10000 and BE14000-HV - v1.6 9
Status Panel LEDS
BoS switchgear

Introduction
10 Owner’s Guide – Redback ST10000 and BE14000-HV – v1.6
Batteries
Your Redback system has a storage capacity of up to 28kWh using 4 or 8
Pylontech lithium-ion batteries and one or two BE14000-HV Battery
Enclosures. Batteries are serial connected, and all batteries must be in
serviceable condition. The allowable battery combinations are shown at
right, noting that all batteries must be the same models i.e., no mixing
models.
Your Redback system is fitted with a Pylontech Battery Management
System (BMS) to manage battery performance (protecting the batteries
from heat damage). The BMS also protects the batteries from total
discharge, assisting system reliability and longevity. The BMS also
monitors the Battery Enclosure temperatures and activates fans as
required.
Your installer may identify batteries as 1; 2; 3; 4 etc. This refers to the position of individual batteries in the BMS chain of
command—the first connected battery is number 1.
The diagram below indicates the BMS battery numbering convention and locations.
Qty
Capacity (kWh)
H48050
@2.4kWh
H48074
@3.55kWh
4 9.6 14.20
8 19.2 28.40
Usable capacity is typically 90% of total capacity