Redback SH5000 User manual

Installation Manual
Redback Smart Hybrid System
SH5000
Inverter
BE14000 Battery Enclosure
V2.0

HISTORY
VERSION
ISSUED
COMMENTS
1.0
10-Jul-20
Released for print production
1.1
05-Jul-21
Added Single Line Diagram; added Regional Setting notes; other minor edits
1.2
13-Sep-21
Updated; Re-organized; Rebranded
1.21
30-Sep-21
Spec Table Grid Interactive Port Rated Output Current AC 21.7A (was 24.5A)
1.22
19-Dec-21
Spec table updated; Firmware info added.
1.23
04-Mar-22
Wi-Fi compatibility update
1.3
11-Mar-22
Spec table updated- improved MPPT range; references to dual enclosures added.
2.0
10-May-22
P9 Added limitation due to not testing to AS/NZS 4777.2:2020 for multiple phase
combinations;
P24 Grid-side MCB info added: MCB Type C 40A; Backup CCT Sub-board RCD info added:
MCB/RCD Type A 30mA.
P29 BoS communications connection diagram redrawn; Ethernet cable assembly info
improved; DRED section reformatted.
P30 Relays section updated to match other documents.
P34 Additional instruction added "Plug Cable A into Fan Controller BATT port".
P49 Earth fault alarm information added.
P63 Reformat close-up and handover and move to inside back cover.
CONTACT INFORMATION
Phone:
1300 240 182
International phone:
[phone]
Address:
Building 1015, 80-120 Meiers Rd, Indooroopilly QLD 4068, Australia
Email:
[e-mail]
Website:
redbacktech.com
NOTICE OF COPYRIGHT
Installation
Manual Redback Smart Hybrid System ©2021 Redback Technologies.
All Rights Reserved. This work is copyright, apart from any use permitted under the Copyright Act 1968. No part may be
reproduced by any process, nor may any other exclusive right be exercised without the
permission of Redback Technologies
Limited.
PRIVACY NOTICE
Redback will use the
personal information provided to us only for warranty purposes. Without this information we will not be
able to process your warranty claim. If you require further information
about our privacy policy, please visit our website at
redbacktech.com.
340-00435-02

Redback Technologies
Installation Manual - Redback Smart Hybrid System - v2.0 3
Start here…
This manual describes the installation and commissioning of a Redback SH5000 Smart Hybrid Inverter (hereafter called the
SH5000 or the “Inverter”) and the Redback BE14000 Battery Enclosure (hereafter called the BE14000 or the “Enclosure”).
The goal is to maximise solar energy usage and minimise energy consumed from the utility.
This manual is for use by Installers and Installer Companies.
Before you go to site…
Read this manual.
The installation manual contains all the information you will need for most installation scenarios.
Book a support call
If you think you will require assistance, book Redback Technical Support 2 days before going to site. This ensures
that technical support is reserved for you if you are on-site and need assistance. Redback support is in Brisbane,
Australia and is available 8am-4pm (Brisbane time) Monday to Friday. There are three ways to book a support call:
Web: redback.link/support
SMS: [phone]
Call from Australia: 1300 240 182
Call from New Zealand: [phone]
Register the installation
Early registration makes it possible to do a functional, testable installation even if some information is not available
e.g., installation in a spec home where the owner’s information is not available. You can also pre-assign the
installation inspector.
Register the installation at redback.link/register (+Add device).
Need something else?
Visit the Redback Document Library
Installer and Owner documentation is available for our current products. Go to redback.link/docs
Contact the Redback Customer Support Team (Monday to Friday, 8am-4pm AEST)
In Australia: 1300 240 182
In New Zealand: [phone]
Email: [e-mail]

4Installation Manual - Redback Smart Hybrid System - v 2.0
Contents
Know your product................................................................................................................................. 7
1.1 Major components .............................................................................................................................. 7
1.2 Dimensions and weights ...................................................................................................................... 8
1.3Installation space ................................................................................................................................. 8
1.4 Compatibility and limitations............................................................................................................... 9
1.5 Backup circuit design notes ................................................................................................................. 9
Installation ........................................................................................................................................... 10
2.1 Installation overview.......................................................................................................................... 12
2.1.1 Before you go to site............................................................................................................ 12
2.1.2 At site................................................................................................................................... 13
2.2 Guide to AS5139 installation requirements for BE14000................................................................... 14
2.2.1 Installation on an exit path .................................................................................................. 14
2.2.2 Installation on a blank wall .................................................................................................. 15
2.2.3 Installation near a corner..................................................................................................... 15
2.2.4 Installation with a low ceiling............................................................................................... 16
2.2.5 Installation near a corner, with low ceiling .......................................................................... 16
2.3 Preliminary electrical installation....................................................................................................... 17
2.4 Installing the BE14000 Battery Enclosure .......................................................................................... 18
2.4.1 Overview.............................................................................................................................. 18
2.4.2 Pre-assembly........................................................................................................................ 18
2.4.3 Installation ........................................................................................................................... 19
2.5 Installing the SH5000 inverter hardware ........................................................................................... 20
2.5.1 Overview.............................................................................................................................. 20
2.5.2 Wall Mounting frame........................................................................................................... 20
2.5.3 Balance of System (BoS)....................................................................................................... 21
2.6 Inverter electrical connections .......................................................................................................... 22
2.6.1 Overview.............................................................................................................................. 22
2.6.2 Solar array connections ....................................................................................................... 23
2.6.3 Single-phase grid connection ............................................................................................... 24
2.6.4 Non-standard installation .................................................................................................... 25
2.7 Installing the Energy Meter & CTs...................................................................................................... 26
2.7.1 Overview.............................................................................................................................. 26
2.7.2 Installation notes ................................................................................................................. 26
2.7.3Meter Installation on a DIN rail............................................................................................ 26
2.7.4 One, two or three phase installations .................................................................................. 27
2.7.5 AC-coupled configuration .................................................................................................... 28
2.8 Inverter communications connections .............................................................................................. 29
2.8.1 Energy meter ....................................................................................................................... 29
2.8.2 Ethernet (recommended) .................................................................................................... 29
2.8.3 DRED .................................................................................................................................... 29

Redback Technologies
Installation Manual - Redback Smart Hybrid System - v2.0 5
2.8.4 Relays................................................................................................................................... 30
2.9 Battery enclosure connections (if fitted) ........................................................................................... 30
2.10 Installing the SH5000 Inverter ........................................................................................................... 31
2.10.1 Move BoS to final location ................................................................................................... 31
2.10.2 Install Inverter...................................................................................................................... 31
2.10.3 BoS to Inverter communications.......................................................................................... 31
2.11 Battery installation ............................................................................................................................ 32
2.11.1 Overview.............................................................................................................................. 32
2.11.2 Battery installation notes..................................................................................................... 32
2.11.3 Preparing Pylontech batteries.............................................................................................. 33
2.11.4 Position batteries in the enclosure ...................................................................................... 33
2.11.5 Battery BMS, power, and earth connections ....................................................................... 34
Commissioning ..................................................................................................................................... 35
3.1 Overview............................................................................................................................................ 35
3.2 Commission Pylontech batteries ....................................................................................................... 35
3.3 Inverter start-up ................................................................................................................................ 35
3.3.1 Inverter start-up notes......................................................................................................... 35
3.3.2 Inverter start-up procedure ................................................................................................. 35
3.4 Onboarding the inverter .................................................................................................................... 36
3.4.1 Connection notes (to homeowner’s network) ..................................................................... 36
3.4.2 Connect RedbackINSTALL to the inverter ............................................................................ 37
3.4.3 Onboarding (Connect to the local network) ........................................................................ 38
3.5 Notes on regional settings ................................................................................................................. 39
3.6 Redback product firmware version.................................................................................................... 40
3.6.1 Identify using RedbackINSTALL ............................................................................................ 40
3.6.2 Identify using the Redback Portal ........................................................................................ 40
3.7 Notes on Relay configuration............................................................................................................. 41
3.8 Compliance inspections ..................................................................................................................... 42
3.8.1 Assigning an inspector ......................................................................................................... 42
3.8.2 Compliance Inspection......................................................................................................... 43
Inverter operation ................................................................................................................................ 44
4.1 Shutdown procedure ......................................................................................................................... 44
4.2 Bypass switch operation .................................................................................................................... 44
4.3 EMS restart ........................................................................................................................................ 45
4.4 Inverter restart .................................................................................................................................. 46
4.5 Inverter operating modes .................................................................................................................. 47
4.5.1 Auto mode ........................................................................................................................... 47
4.5.2 Standby mode...................................................................................................................... 47
4.5.3 Charge battery mode ........................................................................................................... 47
4.5.4 Discharge battery mode....................................................................................................... 48
4.5.5 Backup mode ....................................................................................................................... 48
Troubleshooting ................................................................................................................................... 49
5.1 Earth fault alarm ................................................................................................................................ 49

6Installation Manual - Redback Smart Hybrid System - v 2.0
5.2 Inverter Status LEDs ........................................................................................................................... 49
5.3 EMS Status LEDs................................................................................................................................ 52
5.4 SM3000 Energy meter diagnostics..................................................................................................... 54
5.4.1 SM3000 features.................................................................................................................. 54
5.4.2 Energy meter/CT troubleshooting ....................................................................................... 54
5.5 Internet connection problems ........................................................................................................... 55
5.6 Inverter unexpected shutdown.......................................................................................................... 55
5.7 Reset Pylontech batteries .................................................................................................................. 56
Maintenance ........................................................................................................................................ 57
Specifications ....................................................................................................................................... 58
Related links and documents ................................................................................................................ 61
Close-up and handover ......................................................................................................................... 63
9.1 Close-up ............................................................................................................................................. 63
9.2 Handover ........................................................................................................................................... 63
Symbols used in this manual
SYMBOL
DEFINITION
SYMBOL
DEFINITION
LETHAL DANGER.
Risk of electrocution.
CAUTION!
Hazard to equipment
DANGER.
Risk of electrical shock.
EXPLOSION HAZARD
WARNING!
Hazard to human life
LIGHTNING STRIKE
HAZARD
WARNING! Burn hazard
SHARPS HAZARD
TIPPING HAZARD
. Do not leave unattended.
FIRE HAZARD
HEAVY LIFT
. Seek assistance.
DELAY.
Wait specified time.
INFORMATION.The information provided is important for
the correct installation, operation and or maintenance of
the equipment. Failure to follow the recommendations
could result in a warranty claim being denied.
PPE REQUIRED. Use appropriate
personal
protective equipment.
Symbols used elsewhere
SYMBOL
DEFINITION
SYMBOL
DEFINITION
HEAVY!
Bend knees to lift.
DELAY.
Wait specified time.
HEAVY!
Two-person lift required.
REFER TO DOCUMENTS.
PACKAGE MASS.
In kilograms.
Do not dispose as household waste.
THIS SIDE UP. The package must always be transported,
handled, and stored with arrows pointing up.
This product contains recyclable parts.
Dispose of correctly.
S
TACKING LIMIT.Stack packages six high or less.
FRAGILE. Handle with care.
Do not tip. Do not sling.
KEEP DRY The package/product must be protected from
excessive humidity and must be stored under cover.

Redback Technologies
Installation Manual - Redback Smart Hybrid System - v2.0 7
Know your product
1.1 Major components
#
PART NAME
1.
Wall Mounting Frame
2.
Inverter Retainer Yokes & Screws
3.
Inverter Assembly
4.
Inverter Front Cover
5.
Inverter Status Panel
6.
Inverter Balance of System
7.
BoS switchgear on DIN rail
8.
BoS Slotted Cover
9.
BoS Front Cover
10.
BoS switchgear hatch
11.
Battery Enclosure front cover- Upper
12.
Enclosure front cover- Lower
13.
Enclosure kick panel
14.
Enclosure Air Inlet
15.
Enclosure Security Clamps
16.
Battery Shelf (Removable)
17.
Battery: Pylontech US2000 or US3000.
Note:
US3000C will not work.
18.
Enclosure Isolator Cover
19.
Enclosure Extractor Fan
20.
BoS Wi-Fi antenna
21.
EMS (Energy Management System)
22.
Enclosure DC Isolator
23.
EMS Status LEDs
24.
BATTERY SYSTEM DC isolator
25.
PV ARRAY DC isolator
26.
Backup power meter
27.
Grid interactive power meter
28.
BACKUP AC isolator
29.
BYPASS switch
30.
INVERTER AC isolator
31.
Relays

Introduction
8Installation Manual - Redback Smart Hybrid System - v 2.0
1.2 Dimensions and weights
ITEM
CAPACITY
(NOMINAL)
WIDTH
(MM)
HEIGHT
(MM)
DEPTH
(MM)
SHIPPING MASS
(KG)
COMPONENT MASS
(KG)
Inverter
na
518
840
360
57
Mounting Frame:
3.5
BoS:
12.3
Inverter:
30.8
Enclosure
14.2kWh
545
1125 min
348
45
38.0
Combined
na
545
1960 min
360
-
-
PYLONTECH BATTERIES
US2000
2.4kWh
442
410
89
-
24
US3000
3.55kWh
442
420
132
-
32
Excluding batteries. Excludes Wi-Fi antenna and padlock hoops. Installed height varies slightly.
1.3 Installation space

Redback Technologies
Installation Manual - Redback Smart Hybrid System - v2.0 9
1.4 Compatibility and limitations
The Redback SH5000 is a transformer-less Inverter; all other components of
the PV system must be compatible with this type of Inverter architecture.
AC-coupled installations are possible, enabling an existing grid-tied inverter’s
output to charge a Redback controlled battery.
The Redback SH5000 Smart Hybrid Inverter and BE14000 Battery Enclosure
are not suitable for:
•Batteries not specified by Redback.
•Off-Grid installations, where there is not normally a grid
connection.
•Locations without internet access: the system can operate off-line
but should normally have internet available – Redback requires
data for warranty claims.
•Installation in full-sun locations: the inverter may overheat
resulting in reduced efficiency and or automatic shutdown.
•Exposed locations where wind driven rain may penetrate the enclosure.
•Use with generators.
•Use with 5Ghz Wi-Fi networks
Multiple inverter energy systems
•SH5000 systems have not been tested for Section 5 of AS4777.2:2020—installation of SH5000s in a multiple
inverter energy system requires they are installed & used in accordance with the requirements of AS/NZS 4777.1.
1.5 Backup circuit design notes
The SH5000 includes one backup output activated during a grid outage and powered by the system batteries (4600W max.) and
or available PV (5000W max). Loads on the backup circuit must be selected to extend the backup power availability, noting:
•Continuous battery-only power delivery up to 4600W.
•Peak power delivery of 6900W for up to 10 seconds (for high
starting currents).
•System self-protects and shuts down if power limits are exceeded.
•Output is reduced above 45°C ambient temperature.
•System shuts down if 60°C ambient is exceeded.
The backup circuit is suitable for low power or intermittent use devices such as
refrigerators; freezers; LED or florescent lighting; small kitchen appliances;
computers; radio or televisions.
High starting-current or high operating-current loads must not be connected to
the Backup circuit e.g., hot water systems; air conditioners; ovens or cooktops;
spas or saunas or pool pumps.
Backup circuit
New circuit required?
Yes  No
Backup circuit
inclusions
Acceptable
Not Acceptable
Refrigerators and freezers
Critical medical devices
Small, occasional use, plug-in appliances
e.g., microwaves, kettles
Air conditioners
Ovens and stoves
TV, radio, computer, phone, router
Hot water systems
Low energy lighting & fans
Spas or saunas
Household tank water pumps
Pool pumps
WARNING. This equipment is NOT
intended for use with life support
equipment or other
medical
equipment or devices.
NOTE: This product supports
Pylontech US2000 and US3000
batteries only. Other Pylontech
and other
batteries cannot work in
this product.
WARNING. Installation in violation
of these limitations may void the
warranty (refer to the Warranty
document).
WARNING. Batteries must be
fitted i
f a backup circuit has been
connected to the inverter.
PV-only
power is not satisfactory
for
backup circuits
—backup load and
PV power are variable and
unpredictable
—when backup load
exceeds PV power the
Inverter will
automatically shut down and
restart.

Installation
10 Installation Manual - Redback Smart Hybrid System - v2.0
Installation
Important safety instructions – please read
This document contains important safety instructions for products produced by Redback Technologies. Please read all the
instructions and cautionary markings on the product and on any accessories or additional equipment included in the
installation. Failure to follow these instructions could result in severe shock or possible electrocution. Always use extreme
caution to prevent accidents.
Audience
Installation, maintenance, and connection of inverters must be performed by qualified personnel, in compliance with local
electrical standards, wiring rules and the requirements of local power authorities and/or companies (for example AS4777 and
AS/NZS 3000 in Australia). The Redback Smart Hybrid strictly conforms to all related safety rules in design and test.
Safety regulations relevant to the location should be followed during installation, operation, and maintenance. Improper
operation may cause electric shock, or damage property, inverter, or equipment.
These instructions are for use by skilled, qualified personnel who:
•Meet all local and governmental code requirements for licensing and training for the installation of electrical power
systems with AC and DC voltage up to 600 volts
•Have CEC accreditation for installing grid-connected PV systems and energy storage systems
•Have knowledge of the functional principles and operation of grid-connected systems and knowledge of the installation of
electrical devices
•Understand the risk associated with installing and using electrical devices and can implement appropriate risk
management strategies
•During the preceding 12 months, have completed Redback approved training on the installation of the Redback SH5000
Smart Hybrid Inverter and BE14000 Battery Enclosure.
General safety
SYMBOL
DEFINITION
WARNING: Limitations on use
This equipment is NOT intended for use with life support equipment or other medical equipment or devices.
CAUTION: Equipment damage
Only use components or accessories recommended or sold by Redback Technologies or its authorised agents.
IMPORTANT
. Do not attempt to install this equipment if it appears to be damaged in any way. See the Warranty
document
for instructions on returning the equipment.
Personal safety
SYMBOL
DEFINITION
WARNING: PERSONAL INJURY
•Use safe lifting techniques when handling this equipment. For guidance visit safeworkaustralia.gov.au or
contact your local WHS authority.
•Use standard safety equipment when working on this equipment such as safety glasses, ear protection,
steel-toed safety boots, safety hard hats, etc.
•Use standard safety practices when working with electrical equipment. (Remove all jewellery, use insulated
tools, wear cotton clothing etc).
•Never work alone when installing or servicing this equipment. Have an assistant to help if necessary.
•Do not touch the inverter during operation. The temperature of some parts of the inverter may exceed 60°C
during operation. Let it cool for at least 5 minutes after shutdown before touching it.
•Ensure that children, pets, and other animals are kept away from the inverter, solar arrays, battery bank and
utility grid components.
•If the equipment is used in a manner not specified by the manufacturer, the protection provided by the
equipment may be impaired.