Redline Communications RedMAX AN100U Operating manual

RedMAX AN100U/AN100UX
Administration and Maintenance Guide
December 2009
Version: 2.1.0
Part Number: 70-00133-01-01

Disclaimer:
The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable;
however, they are presented without express or implied warranty. Additionally, Redline makes no representations or warranties,
either expressed or implied, regarding the contents of this document.
Redline Communications Inc. shall not be liable for any misuse regarding this product.
The information in this document is subject to change without notice.
Safety Notice:
Operators should read the User’s Manual and Installation Guide for the RedMAX wireless products described in this manual to
understand and follow all operating and safety instructions. Keep all product information for future reference.
Confidential and Proprietary Information:
This document constitutes confidential and proprietary information of Redline Communications Inc.. The contents of this document
may be accessed and/or used solely by a licensee of Redline Communications Inc. software product(s) and solely in connection with
the licensee’s authorized use of such product(s), or as otherwise expressly permitted by Redline Communications Inc. in writing. All
other uses are prohibited. This document may not in any event be disclosed to any third party without the prior written
authorization of Redline Communications Inc.
Trademark Information:
Redline Management Suite™, Redline®, RMS™, RedACCESS™, RedCONNEX™ and RedMAX™ are trademarks of Redline
Communications Inc. All other brands and product names identified in this publication are trademarks or registered trademarks of
their respective companies or organizations.
Copyright © 2009, Redline Communications Inc.
All rights reserved. No part of this document may be reproduced or transmitted in any form or by any means, electronic or
mechanical, including photocopying, recording, or information storage and retrieval systems for any purpose without the express
written permission of Redline Communications Inc.
Contact Information
Head Office: Redline Communications Inc.
302 Town Centre Blvd.
Markham, ON
Canada L3R 0E8
Web Site: http://www.redlinecommunications.com
Sales Inquiries:
North America:
Toll Free Line:
International:
[e-mail]
1-866-633-6669
[e-mail]
Support: Web Site:
Email:
Telephone:
www.redlinecommunications.com/support/support_portal.html
[e-mail]
Contact your local Redline Distributor

Table of Contents
1
Redline Communications Inc. Confidential and Proprietary
CHAPTER 1About This Guide
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
About This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Scope . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Document Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Other Documents in the Redline Product Suite . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Supported Redline Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
CHAPTER 2Overview
Maintenance Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Required Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Establishing a Spares Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Reference Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Monitoring Your System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Connecting to the Sector Controller Web Client . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Connecting to the Sector Controller Command Line Interface . . . . . . . . . . . . . . . 2-5
Connecting to the Subscriber Unit Command Line Interface . . . . . . . . . . . . . . . . . 2-6
Monitoring System Event Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
Monitoring Statistical Results Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8
Monitoring the System Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9
Using the Ping Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10
Using the Iperf Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11
Network Sniffers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14
Using the rfMonitor Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14
Planning/Scheduling Equipment Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14
Personnel Required for Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15
Establishing and Recording the Baseline Configuration . . . . . . . . . . . . . . . . . . . 2-15
Maintenance Record Keeping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17
Establishing Secure, Remote Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17
LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17

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VPN Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17
Remote Management of an SUO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-18
Configuring a DHCP Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-18
Configuring a Time of Day Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-20
CHAPTER 3Indoor Equipment Maintenance
Performing a Visual Inspection of the IDU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Rebooting the Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Rebooting the AN100U/UX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Rebooting the Subscriber Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Redundant Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
RPS Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Uplink Power Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Sector Controller Synchronization with the GPS Clock . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Local Synchronization versus GPS Synchronization . . . . . . . . . . . . . . . . . . . . . . . 3-6
Verifying Network Synchronization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
Changing from Local to GPS Synchronization . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
AN100U/UX Operation in GPS Holdover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
Working with Service Classes, Service Flows and Classifiers . . . . . . . . . . . . . . . . . . 3-13
Checking RF and PHY Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14
CHAPTER 4Outdoor Equipment Maintenance
Radio Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Replacing a Radio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Antenna Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Antenna Positioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Replacing the Antenna . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
Verifying Power and RF Signal Cabling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6
Interface (IF) Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6
RF Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7
Performing a Spectrum Sweep . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9
Sources of Potential Interference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9
Inspect and Repair Lightning Protection System . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10
Ground Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10
Components of Your Lightning Protection System . . . . . . . . . . . . . . . . . . . . . . . 4-11
Verifying Your Lightning Protection System . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12
Inspecting and Re-Applying Weatherproofing on Outdoor Connections . . . . . . . . . . 4-12
Testing to Validate Repair . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13

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Redline Communications Inc. Confidential and Proprietary
CHAPTER 5AN100U/UX Troubleshooting
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Troubleshooting RedMAX Boot Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4
AN100U/UX Does Not Power-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4
Subscriber Unit Does Not Power-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6
AN100U/UX Occasionally Reboots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6
AN100U/UX Fault LED is Blinking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6
Inrush Current at Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7
Troubleshooting Ethernet Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8
Cross-over versus Straight-through Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8
Cannot Establish a Connection to the Management Port . . . . . . . . . . . . . . . . . . . 5-9
Duplex Mismatch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-11
Troubleshooting Device Management Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-13
Sector Controller Serial Communication Issues . . . . . . . . . . . . . . . . . . . . . . . . . 5-13
Sector Controller IP Connectivity Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-14
Subscriber Unit IP Communication Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-16
Troubleshooting Wireless Link Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-18
Cannot Establish a Wireless Link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-18
LO1, LO2 and Radio Reference Frequency Errors . . . . . . . . . . . . . . . . . . . . . . . 5-21
Indoor Subscriber Unit (SUI) Connectivity Issues . . . . . . . . . . . . . . . . . . . . . . . . 5-24
Gauging Link Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-24
Link Optimization and Reference RSSI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-27
Subscriber Unit De-Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-28
RF Interference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-29
Viewing Noise Level Measurements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-32
Performing a Site Spectrum Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-33
Troubleshooting Data Throughput . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-34
Troubleshooting Data Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-34
Example of Working with Service Flow Classifiers . . . . . . . . . . . . . . . . . . . . . . . 5-35
Troubleshooting the Data Path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-39
Common Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-39
MAC Auto Learning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-40
Tracing Downlink Connectivity Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-41
Tracing Uplink Connectivity Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-42
Software Upgrade Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-43
High Latency on Secondary Management Channel (SMC) Latency . . . . . . . . . . 5-44
CHAPTER 6Self-Install End User Troubleshooting
Troubleshooting Self-Install . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
No Data Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1

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Redline Communications Inc. Confidential and Proprietary
Enabling the Secondary Management Channel . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2
The Bridge Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2
Low Throughput . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3
CHAPTER 7Disaster Recovery
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1
Impact Assessment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1
Lightning Strike . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2
Wind Damage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2
Extreme Temperature Exposure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3
APPENDIX AEvent Log Scripts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
Script - scan.pl . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
Input Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3
Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3
Output . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3
Script – errorReport.pl . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-5
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-5
Input Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-5
Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-5
Output . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-5
Script – checkTime.pl . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-7
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-7
Input Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-7
Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-7
Output . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-7
Script – checkDailyPerSector.pl . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-8
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-8
Input Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-8
Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-8
Output . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-8
Script – findNoisefloor.pl . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-8
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-8
Input Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-9
Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-9
Output . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-9

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APPENDIX BAN100U/UX Event Log Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1
Interference Messages at Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-19
Detecting Interference with Local or GPS Synchronization . . . . . . . . . . . . . . . . B-19
Noise Floor Calculation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-20
APPENDIX CSubscriber Unit Event Log Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-1
APPENDIX DSynchronization Event Log Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-1
INDEX

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1-1
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1
About This Guide
Overview Redline’s RedMAX family of products, includes the AN100U sector controller, the
AN100UX Macro sector controller, the RedMAX SU-I indoor subscriber unit and RedMAX
SUO outdoor subscriber unit.
The RedMAX AN100U/UX facilitate the rapid provisioning of new fixed and nomadic
wireless broadband services, while their very low latency ensures reliable delivery of
time-sensitive services, including circuit-switched voice traffic, voice-over-IP (VoIP), video
and prioritized data traffic.
RedMAX sector controllers can be deployed in clusters of up to six sectors, supporting
hundreds of simultaneous subscribers per sector.
The hardware is fully upgradeable in the field by software download, to accommodate
future enhancements for scalability, extended packet classifiers, alternative encryption
standards, and the continued development of the 802.16 standard.
About This Document
Scope
This document provides detailed instructions for administering and maintaining the various
components of your AN100U/UX sector controller installation.
This document is intended for Redline-certified network maintenance personnel. It covers
basic maintenance procedures for AN100U/UX and its optional accessories.
Note Unless indicated otherwise the procedures throughout this guide require that you
are either logged into a Web orCLI client session and have the correct user account
privileges to access the network equipment, perform upgrades and other diagnostic
functions.

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Working with RedMAX network elements requires a comprehensive understanding of data
networking. You should also have extensive experience with configuration and operation
of Redline’s broadband, fixed, wireless access products as part of a WiMAX network or
backhaul infrastructure. Additional background knowledge should include data networking
theory.
You should be familiar with the device interface. A detailed description of both the Web and
command line interface are provided in the RedMAX AN100U/UX Base Station User
Guide.
Comprehensive operator and administrator training programs are available from Redline
Communications. Please contact [e-mail] for detailed
information.
Document Conventions
The following document conventions are used throughout his guide.
In addition to the above formatting conventions a number of naming conventions are also
used to denote customer-specific information.
Table 1-1 Document Conventions
Format Description
Bold Commands, titles, and keywords that are displayed in the RMS or the OS graphical
user interface are shown in bold.
<Italic>
User Guide:
Arguments, for which you must supply a value are shown in italics with angle
brackets.
Other Redline documents are also denoted in italics.
Ellipsis
... An ellipsis before or after example text, indicates that there is more content either
before or after the examples that are shown. The entire contents of the file are not
shown.
[ ] Elements in square brackets are optional.
{ x | y | z } Required alternative command options are grouped in braces and separated by
vertical bars.
[ x | y | z ] Optional command options are grouped in square brackets and separated by vertical
bars.
Navigation
Steps > Successive navigational steps are indicated with an arrow. You will need to progress through the navigational path using your mouse or keyboard shortcuts.
Ctrl+click Hold down the Ctrl key and click on line items, to select multiple items in tables or
drop-down menus.

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Other Documents in the Redline Product Suite
The following documentation is available for the Redline Management Suite.
Table 1-2 Document Conventions for Customer-Specific Information
Name Description
<host> This is the name or IP address of the host machine, connected to one or
more sector controllers, via the data port.
<password>This is the password for accessing the sector controller Web or CLI interface.
<version> This is the software or firmware version number.
Table 1-3 Redline Documentation Suite
Title Part Number
RedMAX Hardware
RedMAX Base Station AN100U/AN100UX Install Guide 70-00059-01-02
RedMAX Base Station AN100U/AN100UX User Manual 70-00058-01-01
RedMAX Base Station AN100U/AN100UX SUO Quick Test 70-00116-01-00
RedMAX AN100U/AN100UX Subscriber Outdoor Unit (SUO)
Quick Install Guide 70-00091-01-02
RedMAX AN100UX Release Notes 70-00091-01-00
RedMAX Subscriber Outdoor Unit (SUO) Quick Install Guide 70-00067-01-01
RedMAX Subscriber Outdoor Unit (SUO) Installation Guide 70-00068-01-02
RedMAX Subscriber Outdoor Unit (SUO) User Manual 70-00057-01-01
RedMAX Subscriber Indoor Unit (SUI) Quick Install Guide 70-00077-01-02
RedMAX Subscriber Indoor Unit (SUI) Installation Guide 70-00079-01-01
RedMAX Subscriber Indoor Unit (SUI) User Manual 70-00078-01-01
Redline Management Suite
Redline Management Suite Installation Guide 70-00065-01-11
Redline Management Suite User Guide 70-00066-01-12
Redline Management Suite Troubleshooting Guide 70-00084-01-01
Redline Management Suite Quick Reference 70-00097-01-02
Redline Management Suite Release Notes 70-00106-01-04
Redline Management Suite Online Help (printed version) 70-00119-01-01
Redline Management Suite Administration and Maintenance Guide 70-00124-01-01
Redline Management Suite Northbound Interface Functional Specification 70-00131-01-00

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Supported Redline Equipment
Refer to the RedMAX AN100U/UX Release Notes for a list of supported equipment.

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2
Overview
Effective preventive maintenance routines are essential to ensure the ongoing optimal
performance of your sector controllers and outdoor equipment following initial installation
and deployment. Effective remedial maintenance routines are also essential to ensure that
when a fault does occur, the base station is up and running as soon as possible in order
to minimize customer disruption and degradation of QoS.
The information and procedures in this manual are intended as a guideline. You will need
to define a maintenance plan that addresses the unique concerns of your specific network
installation.
Maintenance Schedule
You will need to monitor your equipment and make your decision about how frequently you
need to perform various maintenance tasks based on the number of components,
environmental conditions and the location of the your outdoor equipment.
The following table provides general guidelines for system maintenance. You will need to
modify this schedule based on your particular network installation and configuration.
Table 2-1 RedMAX Maintenance Schedule
Daily Maintenance Description/Required Tasks
Check Alarm Indicators • Review the alarm indicators as outlined in the User's
manual.
• Log all results and perform any corrective action.
Archive syslog messages • Store syslog files to your network archive orbackup sector
controller log files if you are not using a syslog server.
Weekly Maintenance
Run the syslog analysis scripts. • Check for GPS, synchronization and IF issues,
characterize rates of de-registrations
Monthly Maintenance
Visually inspect all connections •

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Required Equipment
You should have the following items on site to perform both routine maintenance and
corrective maintenance.
• RF Analyzer—A portable, good quality hand held spectrum analyzer is best suited to
this task. Anritsu Model MS2721A or Rohde & Schwarz model FSH6 are both suitable
devices. The spectrum analyzer should include a 12V power supply and ~25dB LNA
cable. Refer to the Guide to Field Spectral Analysis for details on the requirements and
use of a spectrum analyzer
• iPerf Network Packet Sniffing software tool—iPerf is a free, open source utility used
for testing TCP and UDP performance. It's available for download from:
http://dast.nlanr.net/Projects/Iperf/.
• Torque wrench with gauge
• Weatherproofing materials including:
– Scotch® 130C Linerless Rubber Splicing Tape
– Scotch® 2210 Vinyl Mastic Rolls—These are self-fusing, rubber-based insulating
compounds laminated to a flexible, all-weather grade vinyl (PVC) backing. These
tape rolls are designed to insulate, moisture-seal connections up to 600 volts, and
have excellent resistance to abrasion, moisture, alkalies, acid, copper corrosion
and varying weather conditions (including sunlight).
– Scotch® Vinyl Electrical Tape—Super 88 is a premium grade, 8.5-mil thick,
all-weather vinyl insulating tape. It is designed to perform continuously in ambient
temperatures up to 105°C (220°F). The tape is conformable for cold weather
Check Spares • Check the quantity, model number and version number of
spare parts. Ensure that the spare parts are stored in
accordance with the manufacturer's instructions with
regard to temperature, humidity and anti-static
requirements.
Backup Sector Controller
configuration • Backup the running configuration file to an FTP server.
Refer to the User guide for detailed information.
• Log the date on which the backup was performed. Also
record the software version number. This will make it
easier to identify the required backup file when it is
required to restore the device's configuration.
Annual Maintenance
Inspect RF system • Review wireless configuration and signal values.
• Log all of your results and store it with your maintenance
records.
Reapply weather proofing on
outdoor connections. • Log all dates and replace components/seals. Log all of
your results and store it with your maintenance records.
Table 2-1 RedMAX Maintenance Schedule (continued)
Daily Maintenance Description/Required Tasks

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applications down to -18°C (0°F).It has excellent resistance to abrasion, moisture,
alkalies, acids, corrosion and varying weather conditions (including ultraviolet
exposure).
– Weatherproofing putty. Refer to your local supplier for detailed specifications. The
type of material to be used will depend on your expected weather conditions.
Establishing a Spares Program
In order to minimize possible network downtime, you should stock a few
maintenance-related items with your base station equipment.
Ensure that the spare parts are stored in accordance with the manufacturer's instructions
with regard to temperature, humidity and anti-static requirements
.
Refer the RedMAX Base Station Installation Guidelines for details of the required parts, for
part numbers and ordering information.
Reference Information
You will also need to gather the following network-specific information:
• Device Configuration including both hardware and software configuration of each
RedMAX device, as well as any other devices that are either physically or logically
connected to your RedMAX devices.
Many network devices make provisions for saving their running configuration to text
format and then storing this file on an FTP server. If that is not an option, you will need
to collect and storescreen captures of thenecessary configuration screens. Make sure
to include the currently active software versions.
• Network diagram: That may consist of multiple drawings. Your network diagram must
show the following information.
– The physical connections between network devices;
Table 2-2 AN100U/UX Spare Parts
Part Description
IF cable This cable connects the indoor unit (IDU) to the radio.
RF Cable This cable connects the radio to the antenna.
Fuses These fuses are located in the IDU to protect the unit from power surges.
SUO/SUI Subscriber unit, with know characteristics can be used when troubleshooting
and can be used as a replacement for customer devices, as required.
Power Cord This cord is used to connect the IDU to power outlet
Hardware You should keep the following items on hand: nuts, bolts, washers and lock
washers for the outdoor unit) to replace damaged or corroded parts.

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– The manufacturer and the model number of each device;
– LAN and WAN protocols used for all types of network communication.
– Logical connections. These may be listed on a separate diagram.
– The network interface of each manageable interface.
– User data and management paths must be clearly defined with appropriate VLAN
IDs and IP subnets, if applicable.
Note It is crucial that your RedMAX system be operating on a supported software pair.
Refer to the RedMAX AN100U/UX Base Station User Guide for list of supported software
which specifies which subscriber unit software is supported with each AN100U/UX
software version. You must ensure that you are using compatible software versions.
Monitoring Your System
The ability to access your sector controllers and actively monitor various items is
imperative in order to keep the system operational at a carrier class level.
Ideally, you can install a client VPN system on the computer that you are using to monitor
your sector controllers. This allows you to both monitor and configure your system
remotely. Once the VPN is installed, you should be able to log into any of the sector
controllers using either the CLI or the Web interface.
Connecting to the Sector Controller Web Client
The following table lists the Web browsers supported in this release. This release supports
English only.
.
You will need to connect to the web interface of the sector controller to perform most
maintenance or troubleshooting procedures. You must have connectivity from your
computer to the sector controller or be connected directly to the sector controller before
you can use this procedure.
Step 1 Open one of the supported browsers.
Step 2 Enter the following command:
http:// 192.168.101.3
Table 2-3 Supported Web Browsers
Web Browser Supported Versions
Internet Explorer 7.x
Mozilla Firefox 2.0.0.5, 3.0.5 and above

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If you have configured another local or network IP address you must use that address.
Step 3 When the command prompt screen appears, login using the following values:
Username: admin
Password: admin
You are now connected to the sector controller and can display and modify its current
configuration. Refer to the RedMAX AN100U/UX Base Station User Guide for details on
using the sector controller Web client.
Connecting to the Sector Controller Command Line Interface
The sector controller also provides a command line interface, through which you can
display and modify the device’s current configuration. You require Telnet or a similar
application to connect to this interface.
You must have connectivity from your computer to the sector controller before you can use
this procedure.
Step 1 Open the Windows Start Menu and select Run:
Step 2 Enter the following command:
telnet 192.168.101.3
If you have configured another local or network IP address you must use that address.
Step 3 When the command prompt screen appears, login using the following values:
Username: admin
Password: admin
You are now connected to the sector controller CLI. Refer to the RedMAX AN100U/UX
Base Station User Guide for detailed information on using the CLI.
Accessing the Debug Mode
Debug mode is used for factory test and advanced troubleshooting. Logging in to the Web
GUI or Telnet session using the debug user name and password provides access to
advanced configuration controls. Debug mode should be used only under the explicit
direction of Redline field service or their representatives. It is recommended to change the
debug mode default password to restrict access to this feature.
Step 1 Open the Windows Start Menu and select Run:
Step 2 Enter the following command:
telnet 192.168.101.3
If you have configured another local or network IP address you must use that address.

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Step 3 When the command prompt screen appears, login using the following values:
Username: debug
Password: debug
Connecting to the Subscriber Unit Command Line Interface
The subscriber unit provides a command line interface, through which you candisplay and
modify the device’s current configuration. You require Telnet or a similar application to
connect to the subscriber unit.
The IP address 192.168.101.2 is also available, but this address can be changed. The IP
address, 192.168.101.1 is always available, regardless of build date or custom
configuration.
Note The default IP address may differ depending on the firmware build date.
You must have connectivity from the sector controller to the subscriber unit before you can
use this procedure.
Step 1 Open the Windows Start Menu and select Run:
Start > Run
Step 2 Enter the following command:
telnet 192.168.101.1
If you have configured another local IP address you must use that address.
Step 3 When the command prompt screen appears, login using the following values:
Username: admin
Password: admin
You are now connected to the CLI of the subscriber unit. Refer to the RedMAX Outdoor
Wireless Access Subscriber Modem (SUO) User Guide for detailed information on using
the CLI.
Monitoring System Event Logs
System events for both the AN100U/UX and subscriber unit are captured in an event log.
The event log for both devices can be accessed via their respective command line
interfaces (CLI).
Both devices order their event log chronologically with the most recent event first in the
list. Each event is time stamped with either the system time, or atime of day obtained from
a time server, if one has been configured in your system.

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Neither device stores its event log in non-volatile memory, meaning that all information will
be lost when the unit reboots. If you plan on rebooting or otherwise interrupting power to
your device, make sure to capture the event logs before initiating the reboot.
A number of Perl scripts are available to parse your syslog files and generate reports. See
Appendix A, “Event Log Scripts” for details on running these scripts.
AN100U/UX Web Client
Step 1 Login to the Web client as outlined in “Connecting to the Sector Controller Web Client” on
page 2-4.
Step 2 From the Main menu select Monitoring > Event Log.
Step 3 Review the Event log, looking for any of the messages listed above. You can use the find
feature (Ctrl + F in most browsers).
AN100U/UX CLI
Step 1 Login to the CLI client as outlined in “Connecting to the Subscriber Unit Command Line
Interface” on page 2-6.
Step 2 Enter the Show command and re-direct the output to a file for review:
show event
Step 3 Since it is likely that the event log is longer than a single terminal window, and possibly
longer than your client machine's buffer, you can optionally use the following command:
show eventLog paged
This will display the event log one page at a time. Press any key or the display the next
page.
Step 4 Right-click on the Telnet window and select Select All. Then copy <Ctrl-c> and paste
<Ctrl-p> the content into another file for review. This option allows you to collect the event
log data for further analysis, if you are not using a syslog server.
Step 5 Review the resulting file for any of the messages listed above.
Refer to the RedMAX AN100U/UX Base Station User Guide for detailed information on
using the CLI.
SUO CLI
Step 1 Open a Telnet session to the IP address of the sector controller. The default address is
192.168.101.3. When the command prompt screen appears, login using the following
values:
Username: admin
Password: admin

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Step 2 Enter the Show command and re-direct the output to a file for review:
show event
Step 3 Since it is likely that the event log is longer than a single terminal window, and possibly
longer than your client machine's buffer, you can optionally use the following command:
show eventLog paged
This will display the event log one page at a time. Press any key or the display the next
page.
Step 4 Right-click on the Telnet window and select Select All. Then copy <Ctrl-c> and paste
<Ctrl-p> the content into another file for review. This option allows you to collect the event
log data for further analysis, if you are not using a syslog server.
Step 5 Review the resulting file for any of the messages listed above.
Refer to the RedMAX AN100U/UX Base Station User Guide for detailed information on
using the CLI.
Monitoring Statistical Results Screens
Both the AN100U/UX and the subscriber units provide various screens showing wireless,
Ethernet, and service flow performance. You can find statistical information on the
subscriber unit in the CLI Monitor screen (accessed by simply typing "monitor" from the
root menu. The same menu is available via the AN100U/UX's CLI, but most of the
AN100U/UX's crucial information is more easily accessed via the GUI using the SS Info
and Status menus.
AN100U/UX Web Client
Step 1 Login to the Web client as outlined in “Connecting to the Sector Controller Web Client” on
page 2-4.
Step 2 From the Main menu select Monitoring > SSInfo.
The Subscriber Information page is displayed. You can review this page to view
statistical information on each of the connected subscriber units.
Step 3 From the Main menu select Monitoring > Status.
The Wireless Status page is displayed. You can review this page to view statistical
information on the wireless interface.
AN100U/UX CLI
Step 1 Login to the CLI as outlined in “Connecting to the Sector Controller Command Line
Interface” on page 2-5.