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REECE PRODUCT QUALITY GUARANTEE
You have purchased a quality product from Reece Australia
Pty Ltd ABN 84 004 097 090 (“Reece”). This product is
covered by a 10 year replacement product warranty and a 12
month warranty over spare parts and labour.
10 YEAR WARRANTY – DOMESTIC USE
This warranty covers faults in the product construction, mate-
rial and assembly. Products which are within 10 years from
the date of purchase, found upon inspection by an authorised
Reece representative, to be defective in construction, material
or assembly, will be repaired or exchanged with an equiva-
lent product free of charge. Replaced items become Reece’s
property.
All replacement products will be available for collection without
charge to the customer at the nearest Reece branch to the
customer’s location, or elsewhere as agreed between the
customer and Reece.
Labour and Spare Parts
The labour for the replacement of products and spare parts
to which this warranty applies will be supplied by Reece or
relevant supplier using licensed plumbers engaged by Reece
or relevant supplier within 1 year from the date of purchase.
Spare parts (includes the toilet seat) other which are within 1
year from the date of purchase found upon inspection by an
authorised Reece representative to be defective in construc-
tion, material or assembly, will be replaced free of charge.
Warranty Conditions
This warranty will apply only under all of the following
conditions:
• The item has been installed by a licensed plumber
• The item has been installed for and subjected to domestic
residential use only
• Failure is due to a fault in the manufacture of the product
• Proof of purchase (including the date of purchase) is
provided
• The installation of the product is in accordance with the
instructions provided.
This warranty does not cover products purchased as an ex-
display without being fully checked and tested for sale by the
manufacturer.
This warranty does not include faults caused by:
• Unsuitable or improper use
• Incorrect installation or installation not in accordance with
the instructions provided
• Installation or part installation by the purchaser or any per-
son other than a LICENSED PLUMBER
• Normal wear and tear
• Inadequate or complete lack of maintenance
• Chemical, electrochemical or electrical influences
• Harsh detergents or abrasive cleaners used on product
finishes
1 YEAR WARRANTY – COMMERCIAL USE
‘Commercial’ use is all use other than for normal domestic
residential purposes, including use in non-business places as
in public buildings, schools, sports centres and in establish-
ments that contain private bathrooms with high frequency of
use by many individuals, such as hotels, motels, retirement
villages and hospitals.
The Commercial warranty covers this product against manu-
facturing faults in the construction, material and assembly of
both the finished products and any spare parts for a period of
1 year from the date of purchase. Products and spare parts
which are found upon inspection by an authorised Reece
representative to be defective in construction, material or as-
sembly will be repaired or exchanged free of charge. Replaced
items become Reece’s property. The labour for the replace-
ment of products and spare parts to which this warranty
applies will be supplied by Reece or relevant supplier using
licensed plumbers engaged by Reece or relevant supplier.
The Warranty Conditions and exclusions which apply to the
domestic use warranty also apply to this commercial warranty.
EXCLUSIONS
To the fullest extent permitted by law, Reece excludes all liabili-
ty for damage or injury to any person, damage to any property,
and any indirect consequential or other loss or damage.
CLAIM PROCEDURE
For all warranty queries customers are to contact the branch
where the product was purchased. These details can be found
on your purchase invoice.
Our goods come with guarantees that cannot be excluded
under the Australian Consumer Law. You are entitled to a
replacement or refund for a major failure and for compensa-
tion for any other reasonably foreseeable loss or damage. You
are also entitled to have the goods repaired or replaced if the
goods fail to be of acceptable quality and the failure does not
amount to a major failure.
10
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