Reece HIDEAWAY User manual

HIDEAWAY
ACTIVE SENSOR-FLUSH URINAL
To see the complete HIDEAWAY range go to
www.reece.com.au/bathrooms
Disclaimer: Products in this specification manual must by regulation be installed by licensed and registered
trade people. The manufacturer/distributor reserves the right to vary specifications or delete models from
their range without prior notification. Dimensions are nominal measurements only. Dimensions and set-outs
listed are correct at time of publication however the manufacturer/distributor takes no responsibility for
printing errors.
Tech Page Version 4
SPECIFICATIONS
Recommended Use Domestic, hotel and commercial
Urinal Vitreous China American Standard Active Urinal
Colour White
Water Inlet Concealed rear inlet DN20 and kee seal
Outlet Plastic Trap is supplied with kee seal for push-in
connection to DN50 waste pipe
Application Inwall, suitable for minimum cavity wall thickness
of 90mm, Induct, Ceiling
Flush Pipe Height Maximum 2000mm from urinal inlet
Minimum 500mm from urinal inlet
Urinal Fixing L shape brackets supplied
Template Included in packaging
Water Saving WELS 6 star rating (0.8L/flush)
Sensor models 240V AC (transformer) or 6 V DC (battery pack)
Easy to Adjust Push button flush volume adjustment based on
the dynamic supply pressure
Easy to Install Supplied complete with all mounting hardware
and cables
Sensor Technology Prevents false detection
Normal Mode In Normal mode the unit will flush after every use
Eco Mode Setting Additional water conservation for high traffic
bathrooms. A flush is only activated after the
third user has visited or 15 minutes has elapsed,
whichever comes first.
Saver Mode When high frequency usage is detected in
Normal mode, the unit will switch to Saver mode
to conserve water.
Hygienic Urinal automatically flushes touch free after use.
Janitors Flush Triggers and automatic hygiene flush after 48
hours of non-use.
Over-flow Protection Sensor can detect blockages and will stop
flushing to prevent urinal overflow
Fault finding Self diagnostic fault finding
Technical Support If you have any questions or queries during
installation please contact Tech-Support for
phone assistance free call 07 3875 2465 We are
happy to assist you.
Dear Customer,
This is the warranty by Reece Pty. Ltd. relating to this product.
Please keep it together with your purchase receipt. In the unlikely event of
a query please contact your nearest Reece Plumbing Centre.
Warranty
You have purchased a quality product from Reece Australia. This
product is covered by a twelve month warranty. This warranty
covers faults in the product construction, material and assembly. Faulty
products will be repaired or exchanged free of charge. Faulty items be-
come our property.
This warranty does not include faults caused by:
• Unsuitable or improper use
• Incorrect installation
• Installation or part installation by the purchaser or any person other
than a LICENSED PLUMBER or tradesman
• Normal wear and tear
• Inadequate or complete lack of maintenance
Cleaning Recommendations
Any sanitaryware should not be cleaned with abrasive materials
eg. steel wool/scourers. Do not use any corrosive or abrasive cleaning
agents containing acids or scouring agents.
In the event of a warranty claim, we will replace or repair defective prod-
ucts, or pay for the cost of having defective products repaired
or replaced, but will not be liable for any injury to any person, damage to
any property, any indirect or consequential loss, or in any other respect.
WARRANTY & CARE DETAILS
571
Φ10
269
279
350
33
299
Disclaimer:
Products in this speci cation manual must by regulation be installed by licensed and registered trade people. The manufacturer/dis-
tributor reserves the right to vary speci cations or delete models from their range without prior noti cation. Dimensions and set-outs
listed are correct at time of publication however the manufacturer/distributor takes no responsibility for printing errors.
Tech Page Version 1
WMK
T21654.4
Watermark WMKT21654.4
Fixing To wall with L shape bracket supplied
Standards AS/NZS 6400:2005
Warranty 12 months warranty (see below)
Template Including in packaging
WELS 3 Star rating, average ush 1.2 litres
expansions coupling
page 1 of 16
The more
stars the more
water efficient
WATE R R ATI NG
www.waterrating.gov.au
In accordance with AS/NZS 6400
Licence No. 0025
Reece Limited
0.8 litres per
flush per stall

HIDEAWAY
ACTIVE SENSOR-FLUSH URINAL
Plumbers, please ensure a copy of the installation
instructions is left with the end user for future reference
HIDEAWAY
ACTIVE SENSOR-FLUSH URINAL
INSTALLATION INSTRUCTIONS
1.0 Check contents of packaged unit:
-Flush control unit is fitted with short 100mm cables for sensor and power and 1500mm long cable for solenoid flush valve
connection
-Solenoid valve is fitted with 200mm cable and 2 pin connector (Fig. 1)
-Cables are supplied as follows:
Sensor extension cable 2500mm long with female/male 4 pin connectors
1800mm power cable wired with single male connector one end and other end hard wired to a transformer/power
supply (AC adaptor 240V AC/6V DC)
-Flush valve kit (Fig. 2) consisting of an isolation/shutoff valve,
solenoid valve and vacuum breaker/air break
-Active urinal complete with paper template, wall mounting brackets and screws
Note: Optional battery powered model is also available
Flush
control unit
Fig. 1
Fig. 2
page 2 of 16

HIDEAWAY
ACTIVE SENSOR-FLUSH URINAL
Plumbers, please ensure a copy of the installation
instructions is left with the end user for future reference
HIDEAWAY
ACTIVE SENSOR-FLUSH URINAL
2.0 Rough in wall preparation:
Note: All plumbing installation work has to be carried out in accordance with AS/NZS 3500.
Installation requirements may vary, please check with your local authority.
1. Determine mounting height of urinal based on recommended height to frontedge (610mm)
2. Fit timber noggin into wall cavity to support urinal mounting brackets (Fig. 3)
3. Fit 20mm copper inlet pipe supported rigidly in wall allowing at least 30mm proud of finished wall and remove
burr from pipe end (Fig. 4).The flush pipe should be installed without offsets.
IMPORTANT: Accuracy is required to maintain 495mm centre distance between inlet and outlet
4. Trap outlet seal fits straight into the inside of 50mm DWV PVC pipe
5. Minimum 20mm water supply to this urinal is required as per AS/ NZS 3500
6. Install flexible electrical conduit (32mm minimum size, not supplied) free of kinks for sensor extension
cable (Fig. 4)
7. Fit single 240 volt 10 amp GPO for transformer/power supply unit adjacent to proposed location of controller
3.0 Control Unit Connection:
1. Ensure rough in wall details have been completed first as detailed in Figs. 3 and 4
2. Flush the water lines
3. Assemble flush valve components (Fig. 2) following directional arrow on solenoid valve body
during assembly
4. Install flush valve as required in-ceiling (Fig.11), in-duct (Fig. 12) or in-wall (Fig. 13)
5. Flush valve must be installed in the vertical position with the isolation valve closed
6. Connect flush valve to 20mm copper flush pipe using olive fitting supplied
7. Connect water supply to flush valve (1/2” BSP male inlet)
8. Peel off tape backing on Velcro strip to mount control unit directly into position
9. Make connection from flush valveto control unit using 1500mm solenoid valve cable.
NOTE: Care must be taken to align pins inside each male connector with holes in female connector before
pushing connectors together to prevent pins being bent.
10. Make connection of sensor cable to control unit.
11. Route sensor cable through flexible conduit and 100mm out through wall.
Fig. 3
Fig. 4
page 3 of 16

HIDEAWAY
ACTIVE SENSOR-FLUSH URINAL
Plumbers, please ensure a copy of the installation
instructions is left with the end user for future reference
HIDEAWAY
ACTIVE SENSOR-FLUSH URINAL
4.0 Urinal Installation Instructions:
1. Cut out paper template supplied, place in position flat on wall aligning centre of cut out holes with inlet and
outlet.
2. Mark hole centres through template onto wall to provide wall locations for two ‘L’ shaped brackets (Fig. 5).
3. Fit ‘L’ shape mounting brackets to wall with fixings supplied (Fig. 6).
4. Before fitting waste trap, cut 50mm PVC DW V flush with finished wall (Fig. 7).
5. Fit kee-seal to waste trap and lubricate before gently pushing into 50mm PVC DW V pipe so trap finishes flush
with face of wall. Fix waste trap to wall with single screw (Fig. 8).
6. Ensure sensor cable is installed through finished face of wall and connected to trap before installing urinal.
7. Lubricate and fit rubber inlet seal to trap. Carefully lift urinal into installed position, ensuring it is fitted with:
Inlet pipe fully inserted into urinal rubber inlet seal
Outlet fully inserted into waste trap inlet seal
Urinal mounting screws are fitted using plastic sleeves provided and tightened into L shape brackets (Fig. 9).
IMPORTANT: DO NOT OVER TIGHTEN SCREWS AS THIS MAY CRACK URINAL SIDE WALL
Fig. 5
Fig. 6
Fig. 7
page 4 of 16

HIDEAWAY
ACTIVE SENSOR-FLUSH URINAL
Plumbers, please ensure a copy of the installation
instructions is left with the end user for future reference
HIDEAWAY
ACTIVE SENSOR-FLUSH URINAL
A
Important! Do not seal the urinal to the wall yet.
Urinal should only be sealed once
urinal has been fully commissioned.
5.0 Commissioning:
If you experience any technical issues refer to the Trouble Shooting Guide first (Section 12.0). If the
issue cannot be resolved, contact Tech-Support for phone assistance on free call 07 3875 2465.
We are happy to assist you!
1. If mains powered, make connection from control unit to power supply unit.
2. Open the isolation valve and switch power ON (mains power model) or install battery (battery powered model) to
check system function:
When power is first connected to the controller, the system performs an automatic self-check to confirm
that all components are functional
Observe the red LED flash response on the controller
There could be 3 different flashing responses A, B or C
Do not press buttons on the controller yet.
LED FLASH RESPONSE –FIRST TIME POWER ON MEANING
1) Initial 2 short flashes followed by steady flashes at 1
second intervals.
After about 25 seconds of steady flashing sequence -the
flashing will change into a rapid on and off sequence and
then stop. This signals that the self-check cycle has
ended.
Confirmation that the self-check has not detected a fault
2) After a pause of 20 seconds 2 flushes will be automatically
triggered. Trap has been filled and the system is ready for use
3) Test flush the urinal in one of two ways:
A) Hold the blade of an uninsulated screwdriver with
your bare hands and dip one end into the water
below the grate for 2 seconds and remove.
B) Pour 100ml or more of warm water into the urinal.
After 10 seconds a flush will be triggered
Note: Do not submerge the screwdriver for longer than 2 seconds
otherwise the cleaning cycle may be activated. This will suspend
flushing for 30 minutes. Also if flushed too often in quick succession the
saver mode may be activated.
To cancel these modes just unplug power for 30 seconds and re-connect.
If you have any questions please contact Service ph. 07-3875 2465
Fig. 8
Fig. 9
page 5 of 16

HIDEAWAY
ACTIVE SENSOR-FLUSH URINAL
Plumbers, please ensure a copy of the installation
instructions is left with the end user for future reference
HIDEAWAY
ACTIVE SENSOR-FLUSH URINAL
Dynam ic w ate r
Pressure
L ED
Flashes
Approximate flush
volum e
475 kPa
1x 800 ml
425 kPa
2x 800 ml
375 kPa
3x 800 ml
325 kPa
4x 800 ml
275 kPa
5x 800 ml
LED FLASH RESPONSE –FIRST TIME POWER ON MEANING
1) Initial 2 short flashes followed by a sequence of double
flashes in 3 second intervals. After about 25 seconds of
the double flashing sequence –the flashing will change
into a rapid on and off sequence and then stop. This
signals that the self-check cycle has ended.
Self-check has detected a fault with the sensor. Please switch off the
power. Un-plug and re-plug every cable connection. Check that no cable
has been damaged during construction. Re-connect the power and check
if the LED response is as above in A.
If the fault is still indicated contact Service ph. 07-3875 2465
Do not proceed with sealing the urinal with sealant to the wall.
2) After a pause of 20 seconds 4 short flushes will be
triggered.
LED FLASH RESPONSE –FIRST TIME POWER ON MEANING
1) Initial 2 short flashes followed by a sequence of quick triple
flashes in 2 second intervals. After about 25 seconds of
the triple flashing sequence –the flashing will change to a
rapid on and off sequence and then stop. This signals that
the self-check cycle has ended.
Self-check has detected a fault with the solenoid. Please switch off the
power.
1) Unplug the solenoid valve connection.
2) Check that the pins in the male plug are not bent apart and line up
with the holes in the female plug. If required use your fingers to
squeeze the plug and pins together.
3) Check plug alignment and re-connect. Re-connect the power and
check if the LED response is as above in A.
If a fault is still indicated contact Service ph. 07-3875 2465.
Do not proceed with sealing the urinal with sealant to the wall.
2) No flushes will be triggered.
3. If no faults have been detected the urinal can now be sealed to the wall with anti-fungal flexible sealant.
4. Flush Time: To achieve the required flush volume, measure the dynamic water pressure that is available at the
installation site. Compare your measurement with table values in Fig.10 and select the required flush time
setting with ‘Button1' on the controller. The flush time of a new controller is supplied with the setting adjusted to
375 kPa. To change flush times follow the instructions below.
How to change the flush time
A) Press Button 1 once (for 1 to 3 seconds) and the LED will indicate current controller setting by flashing 1x or 2x
up to 5x - at which setting the controller currently is.
Note:
The LED will continue flashing in a steady repeating rhythm to indicate that the controller is still in editing mode
and settings can be changed. Do not be distracted by this flashing.
B) Press ‘Button 1' again and the flush time will advance to the next flush time setting. The LED will now respond by
flashing 1x or 2x up to 5x to indicate the new selected setting.
C) Once the desired setting is achieved wait for approximately 20 seconds for the controller to automatically exit the
edit mode.
As confirmation that the controller is now ready for use 2 flushes will be automatically triggered.
B
C
Factory
setting
Button 1
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HIDEAWAY
ACTIVE SENSOR-FLUSH URINAL
HIDEAWAY
ACTIVE SENSOR-FLUSH URINAL
5. To select a different flush program
Anew controller is supplied with the flush program set to Program 1. This is the normal flush
mode and is
the recommended
setting.
This program flushes after every use and will automatically switch to Saver Mode (1 flush only after every 3rd
user ) when 4 users visit the urinal at less than one minute intervals. 1 minute of non-use will re-set the controller
automatically to flush after every use.
A janitor flush will be triggered if the
urinal has not been used for 48 hours.
How to change the flush program
Program 2(Eco Mode)
Flush ‘Program 2' is designed to be used only in venues with very high customer turnover
that come all at once at specific time intervals such as Theatres, Stadiums and Schools.
This program willflush the urinal only after every 3rd user or 15 minutes after use,
whichever comes first. It also triggers a janitor’sflush after 48 hours of non-use.
Button 2
To change the program, complete the following:
A) Press ‘Button 2' once (for 1 to 3 seconds) and the LED will indicate by flashing program setting.
Either a short 1 second flash indicates ‘Program 1' or a long 2 second flash indicates “Program 2"
Note:
The LED will continue flashing in a steady repeating rhythm to indicate that the controller is still in editing
mode and settings can be changed. Do not be distracted by this flashing.
B) Press ‘Button 2' again to change programs. The LED will now respond with a 1 second short flash to
indicate program 1 or a 2 second long flash to confirm the selected program.
C) Once the desired setting is achieved wait for about 20 seconds and the controller will automatically exit
edit mode.
As confirmation that the controller is now ready for use 2 flushes will be automatically triggered.
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HIDEAWAY
ACTIVE SENSOR-FLUSH URINAL
HIDEAWAY
ACTIVE SENSOR-FLUSH URINAL
6.0 Cleaning:
Cleaning of the urinal is an important part of the regular maintenance. This should not just only involve the ceramic
part of the urinal. Cleaning the trap and pipe connection at regular intervals is equally important.
Water can react with urine and form struvite. Struvite is a hard crystalline deposit that will form on the ceramic and
inside the trap and pipe connection. Over time Struvite can build up creating a blockage. Struvite deposits have to
be frequently removed with a suitable acidic type toilet cleaner at regular intervals.
Cleaning agents are more effective if they soak for a certain time (refer to the cleaning agent instructions). To assist
with the soaking period, the controller is equipped with a cleaning cycle that suspends flushing for 30 minutes.
How to activate cleaning cycle in Program 1 (Normal Mode):
1) Hold the blade of a screwdriver with your bare hands (no gloves can be worn) into the water below the grate for 10
seconds. Whilst still holding the rod in the water pour some of the cleaning agent into the water of the urinal.
2) Now remove the rod from the water. This will trigger two short flushes which will carry the cleaning agent to the back of
the trap and pipe connection. Now the flushing is suspended for 30 minutes.
3) Add more of the cleaning agent to the water of the urinal. After 30 minutes a flush will automatically trigger and the urinal
is ready for use.
How to clean in Program 2 (ECO Mode):
In Program 2 which flushes after every third user or approximately 15 minutes after use whichever is first, cleaning may be
done within 15 minutes in 2 ways.
A) The cleaner can visually check if the urinal has been flushed.
If it has been flushed proceed as follows.
1) In a bucket mix the cleaning agent with some water (follow cleaning agent instructions) and pour into the urinal.
This will carry the cleaning agent into the back of the trap and pipe connection.
2) No longer disturb the urinal in any way for the next 15 minutes until it automatically flushes.
B) If it hasn’t been flushed proceed as follows.
1) Hold the blade of a screwdriver into the water for 2 seconds and remove.
Wait for 10 seconds to see if the urinal flushes. If not repeat the same procedure until it flushes.
2) In a bucket mix the cleaning agent with some water (follow cleaning agent instructions) and pour into the urinal.
This will carry the cleaning agent into the back of the trap and pipe connection.
3) No longer disturb the urinal in any way for the next 15 minutes until it automatically flushes.
7.0 Overflow Protection:
To avoid overflow in the case of a pipe blockage the urine sensing device will cease to activate further flushing once the urinal
bowl has filled.
page 8 of 16

HIDEAWAY
ACTIVE SENSOR-FLUSH URINAL
Plumbers, please ensure a copy of the installation
instructions is left with the end user for future reference
HIDEAWAY
ACTIVE SENSOR-FLUSH URINAL
8.0 Installation Types:
Use the following figures to provide installation guidance:
Fig. 11 In-ceiling installation
Fig 12 In-duct installation
Fig 13 In-wall installation
Fig. 11
page 9 of 16

HIDEAWAY
ACTIVE SENSOR-FLUSH URINAL
Plumbers, please ensure a copy of the installation
instructions is left with the end user for future reference
HIDEAWAY
ACTIVE SENSOR-FLUSH URINAL
8.0 Installation Types (Continued)
Fig. 12
page 10 of 16

HIDEAWAY
ACTIVE SENSOR-FLUSH URINAL
HIDEAWAY
ACTIVE SENSOR-FLUSH URINAL
8.0 Installation Types (Continued)
Fig. 13
page 11 of 16

HIDEAWAY
ACTIVE SENSOR-FLUSH URINAL
Plumbers, please ensure a copy of the installation
instructions is left with the end user for future reference
HIDEAWAY
ACTIVE SENSOR-FLUSH URINAL
9.0 System Description and Technical Specification
0.8 litre Active Urinal with Hideaway Smart Demand Operation and Urine Sensing Device
•The Sensor detects urine entering the urinal bowl and initiates a flush accordingly.
•The Controller is equipped with a flush time adjustment and program selector switches.
•Flush time can be selected depending on available dynamic pressure.
•The Program Selector switch allows the selection of the appropriate setting to maximise water conservation
based on the expected usage as follows:
Program 1 (Normal Mode-Factory setting) flushes after every use and will automatically switch to Saver Mode (1 flush every
minute) when 4 users visit the urinal in less than 1 minute intervals no matter how many times used. 1 minute of non-use will
reset the control unit back to Normal Mode. Janitors Flush activates after 48 hours of non-use.
Program 2(Eco Mode)flushes after every 3rd user or 15 minutes, whichever is first. Janitors Flush activates after 48 hours of
non-use.
•Overflow protection, avoids overflow in the case of a pipe blockage where the urine sensing device ceases to
activate further flushing once the urinal bowl has filled.
•Self-diagnostic fault finding.
•Sensor is concealed to protect against vandlism.
Operating voltage mains powered model:
240 V AC
Operating voltage batterypowered model:
6V DC
Power consumption:
0.3 W
Output:
6 V DC
Flushing time:
Selectable based on available dynamic pressure
Minimum dynamic pressure:
275kPa
Maximum dynamic pressure:
475kPa
Minimum connection pipe size:
DN20
Minimum flowrate:
18 litres/minute (l/min)
page 12 of 16

HIDEAWAY
ACTIVE SENSOR-FLUSH URINAL
Plumbers, please ensure a copy of the installation
instructions is left with the end user for future reference
HIDEAWAY
ACTIVE SENSOR-FLUSH URINAL
10.0 Diagnostic Function:
To assist in finding faults in the electronic components the controller is equipped with a diagnostic function. Follow the
instructions below to activate this function.
1) Press and hold down ‘Button 1’ (flush time) for 10 to 20 seconds. While holding the
button the LED will flash dimly, which is normal.
2) After 10 to 20 seconds release the button.
3) The LED will now flash in a bright sequence as outlined below. This LED flash
sequence is consecutive and checksfor 5 potential faults.
Between each faultcheck the LED will switch off for a 5 second pause.
DIAGNOSTIC FUNCTION CORRECTIVE ACTION RESPONSE
Battery Power check:
One long flash = Battery OK
OR
Multiple flashes = Battery Power LOW
Note: This check is for battery power controller checking only, not
mains power
Operating correctly
Replace battery
Problem fixed
If problem cannot be resolved –call 07 3875 2465
5 seconds pause
Pause then, Capacitive Sensor check:
One long flash = Sensor OK
OR
Multiple flashes = Capacitive Sensor not OK
Operating correctly
Ensure sensor cable is connected correctly at both plug connections.
Re-start Urinal by turning power off and then on again after 30 seconds.
Check red LED response as soon as power is switched on (see
Commissioning). Look for 2 confirmation flushes to confirm urinal is
functioning normally.
Problem fixed
If problem cannot be resolved –call 07 3875 2465 for assistance
5 seconds pause
Pause then, Temperature Sensor check:
One long flash = Sensor OK
OR
Multiple flashes = Temperature Sensor not OK
Operating correctly
Ensure sensor cable is connected correctly at both plug connections.
Re-start Urinal by turning power off and then on again after 30 seconds.
Check red LED response as soon as power is switched on (see
Commissioning). Look for 2 confirmation flushes to confirm urinal is
functioning normally.
Problem fixed
If problem cannot be resolved –call 07 3875 2465 for assistance
5 seconds pause
Pause then, Solenoid Valve check:
One long flash = Solenoid Valve OK
OR
Multiple flashes = Solenoid Valve is not OK
Operating correctly
Ensure Solenoid Valve is connected.
Re-start Urinal by turning power off and then on again after 30 seconds.
Check red LED response as soon as power is switched on (see
Commissioning). Look for 2 confirmation flushes to confirm urinal is
functioning normally.
Problem fixed
If problem cannot be resolved –call 07 3875 2465 for assistance
5 seconds pause
Pause then, indicates Average user statistics over the past 30
days.
1. Flash = less than 20 usages per day
2. Flashes = between 20 and 60 usages per day
3. Flashes = more than 60 usages per day
Pause then, Completion of Diagnostic Mode is followed by 2
confirmation flushes.
Informative only, no action required.
In the event of power being disconnect or switched off, all user settings and functions are retained by the Flush Control Unit.
Button 1
page 13 of 16

HIDEAWAY
ACTIVE SENSOR-FLUSH URINAL
Plumbers, please ensure a copy of the installation
instructions is left with the end user for future reference
HIDEAWAY
ACTIVE SENSOR-FLUSH URINAL
11.0Trouble Shooting Guide:
If you experience any technical issues refer to the Trouble Shooting Guide first. If the issue cannot be resolved, contact Tech-
Support for phone assistance on free call 07 3875 2465. We are happy to assist you.
Problem Symptom Remedy
1. Urinal will not flush.
No power to control unit.
Urine sensor does not activate urinal to
flush.
Ensure power supply is connected and
switched on.
Press “Flush Time” button to activate
Diagnostic Function and follow steps (refer
to manual section 10.0)
2. Water is spilling out near
solenoid valve from air holes in
vacuum breaker.
Flush valve orientation is incorrect.
Water flow through urinal; is restricted.
Flush valve contention to urinal is not long
enough.
Rectify by mounting the valve vertically.
Check waterways through urinal are clear.
Raise the height of the flush valve kit
assembly.
3. 40 seconds after use, the urinal
still has not flushed.
The control unit is in Eco Mode.
Review step 5.0 flush program selection in
Section 5.0.
4. Urinal flushes unexpectedly.
Janitors Flush mode triggers an automatic
hygiene flush after 2 days (48 hours) of
non-use.
No action required
5. Poor flush performance.
Strainer in the solenoid cartridge is
blocked.
Dynamic pressure has changed.
Un-screw the solenoid cartridge and rinse
out dirt out of the strainer (see Section 1
Maintenance of the Solenoid Cartridge).
Check dynamic pressure and reset flush
time step if required.
6. Urinal keeps flushing.
Solenoid valve will not shut off, water
flushes continuously.
Switch off power.
Check Solenoid Valve is not fitted upside
down. Correct direction is indicated by a
directional arrow on valve body and
labelling ‘IN’ and ‘OUT’.
Check also that the solenoid cable has
been plugged in the correct way.
Restart the unit by switching the power on
again.
7. No response from battery
powered controller.
Red LED does not flash
Remove battery from controller to check if
battery is correctly fitted.
Reinstall battery back into controller – if
still no response replace with new battery.
8. After use of the urinal 4 short
flushes are activated.
After use of the urinal, instead of the usual
one flush – 4 short flushes are activated.
Indicates that the battery is low.
Replace the battery.
9. The urinal flushes at regular
intervals without anybody
triggering it.
The urinal continues to flush at regular
intervals.
Sensor trap defect –replace sensor trap.
10. Urinal stopped flushing
Possible struvite build up in the trap or
pipe, pipe work blockages.
Disconnect power to the flush system, wait
for 10 seconds and re-connect. During the
two commissioning flushes observe if
water is draining slowly-if water is draining
slowly, check for struvite build up in the
ceramic, trap and pipe work – clean out the
ceramic, trap or pipework if required.
page 14 of 16

HIDEAWAY
ACTIVE SENSOR-FLUSH URINAL
Plumbers, please ensure a copy of the installation
instructions is left with the end user for future reference
HIDEAWAY
ACTIVE SENSOR-FLUSH URINAL
12.0 Maintenance of the Solenoid Cartridge:
When performing maintenance on the flush valve or its components shut off the power and water supply and unplug
the solenoid sealed connector cable.
1) Unscrew the solenoid cartridge (if required use a 17mm socket).
2) Rinse and clean the strainer fitted to the solenoid cartridge.
3) Before re-installing the solenoid cartridge lubricate the two O-Rings
with a suitable tap O-Ring lubricant, Hydroseal tap lubricant or equivalent.
Note: Do not over-tighten. The max torque is 1Nm (hand-tight).
13.0 Spare parts
9503303 HIDEAWAY URINAL CONTROL UNIT 240V
9503304 HIDEAWAY URINAL SENSOR TRAP (NO SEALS)
9503305 HIDEAWAY URINAL 240V TRANSFORMER
9503306 HIDEAWAY URINAL SENSOR EXT CABLE (2.65M)
9503307 HIDEAWAY URINAL INLET & OUTLET SEAL
9503308 HIDEAWAY URINAL SHUTOFF VALVE
9503309 HIDEAWAY URINAL SOLENOID CARTRIDGE
9503310 HIDEAWAY URINAL SOLENOID BODY
9503311 HIDEAWAY URINAL AIR-BREAK
9503984 HIDEAWAY URINAL CONTROL BATTERY POW ERED (LESS BATTERY)
9503985 HIDEAWAY URINAL BATTERY 6V CR-P2
17mm socket
Sealed connector cable
O-Rings
Strainer
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HIDEAWAY
ACTIVE SENSOR-FLUSH URINAL
Picture Reece Code Product Description Part Number
9503303 HIDEAWAYURINALCONTROLUNIT240V
200.030
9503304 HIDEAWAYURINALSENSORTRAP(NOSEALS)
200.031
9503305 HIDEAWAYURINAL240VTRANSFORMER
200.032
9503306 HIDEAWAYURINALSENSOREXTCABLE(2.65M)
200.033
9503307 HIDEAWAYURINALINLET&OUTLETSEAL
200.034
9503309 HIDEAWAYURINALSOLENOIDCARTRIDGE
200.036
9503310 HIDEAWAYURINALSOLENOIDBODY
200.037
9503311 HIDEAWAYURINALAIR‐BREAK
200.038
9503312 HIDEAWAYURINALFLUSHVALVE
SV-8
9503984 HIDEAWAYURINALCONTROLBATTERYPOWERED
200.040
9503985 HIDEAWAYURINALBATTERY6VCR‐P2
200.041
9502244 HIDEAWAYACTVEURINALGRATEWHITE
CP-A267.80.03
9502245 HIDEAWAYACTIVEURINALINLETRUBBER
3170000294
9502246 HIDEAWAYACTIVEURINALWALLFIXINGSET
3170000172
SPARE PARTS
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