Remo+ DoorCam 3 User manual

DoorCam™ 3
Name of the product : DoorCam™ 3
Model name : DC3U-2201
Quick Start Guide

2
WHAT’S IN THE BOX
"Protected by Remo+"
Sticker
Hex Wrench
3 D-Cell Batteries
DoorCam™ 3
Name of the product : DoorCam™ 3
Model name : DC3U-2201
Quick Start Guide
Quick Start Guide
DoorCam™ 3

3
1
2
3
4
5
6
7
Camera Lens
IR LED
ALS Sensor
Microphone
PIR Sensor
Speaker
Mounting Tape
MEET DOORCAM™ 3
8
9
10
11
12
Body Bracket
Adjustment Screws
Reset Button
Status Button
Status LED
Battery Cover
12
8
8
9
10
11

Download
Remo+ app
Pull-in Door
4
DEVICE REGISTRATION
DEVICE INSTALLATION
* Please register device before installing over the door.
5 ~ 10 inches Parallel
2. Please register the product before installing it on the door.
1. Please download the remo + app. Use the camera on your phone
to scan the QR code for product registration.
1
Inside Outside
The door that
you pull in.
2
Adjust it to
the thickness
of the door.
Adjust the bracket
and body to fit flat
on the door.

Push-in Door
5
TIGHTEN THE BRACKET SCREWS
Inside Outside
The door that
you push inward.
1
2
Adjust it to
the thickness
of the door.
Adjust the bracket
and body to fit flat
on the door.
Use the attached mounting tape.
(see page 9)
Tighten the bracket screws snuggly
using the included Hex wrench.
*Do not overtighten.

6
CREATE AN ACCOUNT
Remo+ :
DoorCam &
RemoBell
Launch the Remo+ app.
1. Make sure your mobile device is connected to your
home’s 2.4GHz Wi-Fi (5GHz not supported).
2. Download the Remo+ app.
3. Click "Sign Up" at the bottom of the login page.
4. Enter your email and create a password. Then press "Sign Up".
For Help, press the at the top right corner. Once you have
signed up, you are ready to register your device.

7
REGISTER DOORCAM™ 3
1. Have your Wi-Fi network password available. Make sure the
device you are using to register your DoorCam 3 is already
connected to your 2.4 GHz Wi-Fi network before beginning
the process (5 GHz network not supported).
TIP: If you are using a smartphone, turn OFF your cellular data and
connect to your home Wi-Fi network. You can also turn Airplane
Mode ON and connect to your home Wi-Fi network.
2. DoorCam 3 LED light should flash left and right.
If it does not, press the status button on the
back of the device.
3. After login to the Remo+ app, press "+" on the home screen
to add your device, and select your time zone.
4. Scan the QR Code on the device body.
5. Check the network connected to your smartphone and
enter the password. (It works only on 2.4GHz Wi-Fi)
If the network
DoorCam3_xxxxxx does not appear, please press the status button on
the back of your device and wait for the lights to flash left and right.
6. Place your smartphone about 5 ~ 10 inches in front of the
camera lens and press “HEARD” if you hear ding sound.
Your app will then complete the registration. This may take
up to 3 minutes.
5 ~ 10 inches Parallel
* Please register the product
before installing it on the door.

8
CHECK BEFORE INSTALLATION
●The surface of the door where the DoorCam 3 is to be installed
should be clean and flat and free of irregularities.
●Do not install in places where there is a risk of flooding due to
rain or other moisture.
●Wear gloves to prevent safety accidents when installing and
disconnecting DoorCam 3.
●After installation completely open the door and ensure that
DoorCam 3 will not come in contact with any other surrounding
wall or surface to prevent device damage.
Device cannot be installed on sliding doors.
DoorCam 3 cannot be installed on sliding doors.
If the distance between the door and the door frame is less
than 0.05in(1.2mm), it cannot be installed.
Door frame
Door
0.05in
(1.2mm)

9
PHYSICAL INSTALLATION
If needed, use the "Hex Wrench" enclosed in the package to
loosen the bracket screw. Turn counterclockwise to increase the
spacing of the camera head and body to the maximum.
Please select the location where DoorCam 3 will be installed and
remove foreign substances such as dust from the installation location.
If there is moisture, wipe it with a dry cloth to completely remove the
moisture. (It is recommended to install DoorCam 3 in the center of the
door as shown in the picture below.) To let visitors know your home is
protected by Remo+, you can attach the protected by Remo+ Sticker
to the door as shown in the picture below.
Remove the protective film of the ' mounting tape' on the back
of the camera head and body.
Camera head
Body
Camera head Body

ADJUST DOORCAM™ 3
If you are pushing in the door, follow option A on page 9.
The device is packed in the box as shown in the picture
below. Adjust the bracket screw on the camera side flat to
the door. Adjust the bracket screw of the body to the
thickness of the door.
DoorCam 3 can install both the push-in door and
the pull-in door.
10
The door that you
push into.
Inside Outside
Adjust mounting
screws to the
thickness of the door.
Adjust and fix
the bracket
and camera flat
on the door.
The bracket of device
is packed in the box as
shown in the picture
below.

11
Option A (Push-in door)
1. Loosen the bracket fixing
screw of the body using a
Hex Wrench.
2. Push the body toward the door
until the inside of the body touches
the door.
3. Tighten the bracket fixing
screw of the body using a
Hex Wrench.

12
If you pull in the door, follow Option B on page 13.
The device is packed in the box as shown in the picture
below. Fix the bracket mounting screw on the body side flat
to the door. Adjust the mounting screw of the camera to the
thickeness of the door.
Inside Outside
The door that you
pull in.
The bracket of device
is packed in the box as
shown in the picture
below.
Adjust it to
the thickness
of the door.
Adjust and fix
the bracket
and body flat
on the door.

Option B (Pull-in door)
1. Loosen the bracket mounting
screw of the camera using a
Hex Wrench.
2. Push the camera inward until
the back of the camera touches
the door.
3. Tighten the bracket mounting
screw of the camera using a
Hex Wrench.
13

14
DoorCam™ 3 can use battery or USB power.
(Note : USB Power Adapter sold separately)
POWER SOURCE
IF USING BATTERIES:
3. Install the batteries in the direction of the arrow in the order
of the picture shown below.
1. Remove the Battery Cover.
2. Install the batteries in accordance with the engraved.
The direction in which
the battery is inserted.
+
-

2. Install the batteries in accordance with the engraved.
15
3. Close the Battery Cover.
1. Hang DoorCam 3 over the door
and adjust the Bracket to fit the
door’s thickness. See ADJUST
DOORCAM™ 3 PAGE 10.
4. Hang DoorCam 3 over the
door and adjust the
bracket to fit the door’s
thickness. See ADJUST
DOORCAM™ 3 PAGE 10.
IF USING USB POWER:
(Note : USB Power Adapter sold separately)
2. Remove the Battery cover
and connect DoorCam 3
to a power outlet using
the USB Power Adapter
(sold separately), then
close the Battery Cover.
You can attach the power
cable to the wall or door
using cable clips (not
included).
Not included

FAQ
What can I do if I keep getting the error
“Connect to DoorCam 3 network to continue…”?
1. Turn OFF cellular data under your Wi-Fi settings and turn
ON Airplane Mode
2. Turn OFF the following setting on your smart phone or
tablet:
If you are using an Android:
Go to your Wi-Fi settings
>Select “Advanced Settings” (top right)
>Turn OFF “Smart Network Switch”
If you are using an iPhone/iPad:
Go to your settings >Select “Cellular”
>Turn OFF “Wi-Fi Assist”
3. Forget the DoorCam™ 3 network from your phone’s Wi-Fi
settings
4. Close the Remo+ app and reset DoorCam™ 3
(see page 17).
5. Restart the registration process (see page 7).
* Once your DoorCam™ 3 is registered, you can return your
phone or tablet settings to normal.
How do I store my videos?
All DoorCam™ 3 videos are stored and saved on our free
3-day rolling Cloud plan. All accepted and missed activities
can be viewed in your activity log for up to 3 days. Video
recordings are protected with bank-level security and can
only be accessed by the registered users, not our team.
16

How to reset your DoorCam™ 3
1. Press the reset button using a ballpoint
pen for 5 seconds. (pen not included)
2. Wait until the status LED
light flashes left and right,
then go back to the app
and delete your registered
device.
3. To delete your device,
open the app and select
the menu icon in the top
left corner of the home page.
4. Select "Devices".
5. Click on the trash icon in the bottom right corner.
6. Select the device you are resetting and confirm you want to
delete it.
7. Click on the "+" icon in the bottom left corner and select
DoorCam™ 3 as the model.
8. Then go back to page 7, step 3 to re-register your DoorCam™ 3.
Can I keep my videos for a longer time?
If you want to extend the time your videos are available on your
account, you can purchase additional 30-day Cloud storage for
$3/month or $30/year. The Enhanced plan includes 90-days storage
and is available for $44.95/year. You are also free to download as
many videos as you want and keep them permanently by
downloading them and saving them onto your mobile device. To
download, just open the video you want to save and click on the
download button on the bottom left side of the screen. You can share
videos with friends, family and/or law enforcement by clicking on the
share button on the bottom right side of the screen.
17

Can’t see videos of your recent activity?
For Android users, allow all permissions to the Remo+ app:
Settings >Applications Manager >Permissions >Storage
Check your Settings on the
Remo+ app:
Menu >Devices >Your Devices
>Turn on Motion Sensor
>
Turn on Save Videos to Cloud
> Press the DoorCam™ 3 status
button to save the settings
Can I recover my videos if I delete them?
No, once they are deleted from your Remo+ app they will no
longer be available.
Forgot your password?
1. Press "Forgot Password" on the login page.
2. Enter your account email and click SEND.
3. Check your email (including the spam folder) for the
temporary password.
4. Open the Remo+ app and log in using your account email
and the temporary password.
5. Create a new password.
TIP: If you have been locked out of the app due to multiple failed log-in
attempts try uninstalling and then reinstalling the remo+ app on your
phone/tablet. Once the app is reinstalled, go to "forgot password" and
follow the above steps.
18
remo+
Save Videos to Cloud
Motion Sensor

How many users can access the DoorCam™ 3?
You can view DoorCam™ 3 from up to 5 iOS/Android devices.
How do I add users?
1. Have the new user download the Remo+ app.
2. Open the Remo+ app and log in using the same account
email and password.
3. Once logged in, they will automatically be created as a
new user. You can enter a different profile name for the
user (this will show in the Viewers list).
Menu >Viewers >Click on Viewer XXXX >
4. Type in your preferred viewer name
* All users will have the same access to the device and device recordings.
How many Remo+ devices can I add to my account?
You can add up to 5 Remo+ devices.
How do I add another Remo+ device to my account?
1. Open the Remo+ app and press the menu icon in the top
left corner of the home page.
2. Select "Devices" from the list.
3. Select the "+" symbol in the bottom left corner.
4. Select the device you would like to add and follow the
steps to register it.
19

SUPPORT
We’re happy to help!
[email protected]
(888)-985-1849
Mon-Fri 8:30am to 5:30pm ET (except holidays)
LIMITED WARRANTY
1. LISCENSOR DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED
IN THE LICENSED PRODUCT AND HARDWARE WILL MEET LICENSEE’S
REQUIREMENTS OR THAT THE OPERATION OF THE SOFTWARE AND
HARDWARE WILL BE UNINTERRUPTED OR ERROR-FREE. LICENSOR DOES
WARRANT THAT THE MEDIA ON WHICH THE SOFTWARE IS FURNISHED
AND THE HARDWARE WILL BE FREE FROM DEFECTS IN MATERIAL AND
WORKMANSHIP UNDER NORMAL USE FOR A PERIOD OF ONE YEAR
FROM THE DATE OF DELIVERY (”WARRANTY PERIOD”). THIS LIMITED
WARRANTY IS VOID IF FAILURE OF THE MEDIA ON WHICH THE
PRODUCT OR SOFTWARE IS FURNISHED HAS RESULTED FROM
ACCIDENT, ABUSE, OR MISAPPLICATIONS.
2. EXCEPT AS PROVIDED ABOVE, THE LICENSED PRODUCT IS PROVIDED
“AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR
IMPLIED INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE
ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE LICENSED
PRODUCT AND HARDWARE IS WITH LICENSE.
HOW TO DISPOSE YOUR BATTERIES
Alkaline batteries are not listed as a hazardous waste
under the Resource Conservation and Recovery Act (RCRA).
Most states classify alkaline batteries according to RCRA regulations.
However, some states have more rigorous regulations. The hazardous
waste characterization requirements of Alaska, California, Minnesota,
Rhode Island and Washington include bioassay. South Carolina
regulates all types of batteries as special waste. Therefore, disposal of
alkaline batteries in South Carolina must be accomplished accordingly.
Please call 1-877-2-RECYCLE for information on recycling your used
alkaline battery or visit www.call2recycle.org.
20