ReSound ONE Service manual

Issue Solutions Notes
Detecting the hearing aids to
initiate pairing
If the streaming signal cannot be
initiated…
If streaming signal cannot be initiated
or quits during use…
1. Replace the hearing aid batteries
2. Verify that you are using the
latest iOS version and update as
Helpful Hints for your Made for iPhone Hearing Aids
1. Shut down and restart your iPhone®, iPad®or iPod touch®occasionally. Like a computer, your device
needs a reboot on occasion for optimum performance.
2. Close down apps that are not in use. Double-click the home button > Swipe up to close apps
(simply pressing the home button does not actually close the app on your phone; it
will continue to run in the background).
3. Turn off Bluetooth on other Apple devices that are within range and have been previously
paired to your hearing aids.
1. Go back to “Accessibility” screen
on the Apple device
2. Re-enter the “Hearing Aids”
screen to detect devices
3. Reboot the hearing aids or try
new batteries
needed
1. Check the audio source (which
is visible during phone calls)
2.Or swipe up to view AirPlay to
ensure the audio signal is being
directed to the hearing aids.

Issue Solutions Notes
If the steps above do not work, please contact your hearing healthcare professional, so they can re-program the
hearing aids in Aventa tting software.
If streaming signal quits during use
after fresh battery…
1.Check that the Apple device is
within range (approximately 20
feet) and reboot the hearing aids
by opening and closing the battery
doors.
2. After the hearing aids are
rebooted, swipe up and turn
Bluetooth off/on and confirm
hearing aids are connected
Wait for 10 seconds after battery
doors are open to allow battery to
recover from previous usage.
If the issue persists… Reboot the Apple device by holding
down the “Home” button and the
“Sleep/Wake” button until your device
restarts.
If the issue persists… 1. “Disconnect the device”
2. Reboot the iOS device
3. Re-do pairing
Go to settings > general >
accessibility > hearing aids. Tap on
the “i”. Scroll down to “disconnect
the device”
Is the issue persists… Do not select “Reset All Settings”.
This will clear passwords and reset all
settings on the Apple device back to
standard factory defaults.
ReSound North America | 8001 Bloomington Freeway |Bloomington, MN 55420
1-888-735-4327 |[e-mail] |gnresound.com
ReSound Government Services | 8001 Bloomington Freeway |Bloomington, MN 55420
1-800-392-9932 |[e-mail]
MK604161 REV A
1. “Disconnect the device”
2. “Reset Network Settings” on
Apple device
Note: This will not only force a reboot
of the Apple device & clear any
previously stored WiFi passwords
from the Apple device