Resource Data Management DMTouch User manual

www.resourcedm.com
DMTouch
Commissioning & Service Guide Using a DM
PR05XX
UK OFFICE
Resource Data Management Ltd.
80 Johnstone Avenue,
Hillington Industrial Estate,
Glasgow, Scotland, G52 4NZ, UK
[phone]
[email protected]
US OFFICE
Resource Data Management USA Inc.
100 North 6th Street,
Suite 630B,
Minneapolis, MN 55403, USA
[phone]
[email protected]
Resource Data Management

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Commissioning & Service Guide DMTouch
Warning
Please Note
The specifications of the product detailed on this
Set-Up Guide may change without notice. RDM
Ltd. shall not be liable for errors or for incidental
or consequential damages, directly andindirectly,
in connection with the furnishing, performance or
misuse of this product or document.
Ensure that all power is
switched off before
installing or maintaining
this product
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Table of Contents:
COMMISSIONING DIRECTLY FROM THE DMTOUCH ....................................................................................5
Home screen ......................................................................................................................................................5
Layout...........................................................................................................................................................6
Interacting With the Touchscreen.................................................................................................................7
Home Button ....................................................................................................................................................8
Graphs..............................................................................................................................................................8
Dynamic Real Time Graphing......................................................................................................................9
TPI Graphs...................................................................................................................................................9
Device List Quick view Graphs.................................................................................................................. 10
Reports.......................................................................................................................................................... 10
Alarms........................................................................................................................................................... 11
Run-On.......................................................................................................................................................... 12
Service & Configuration ................................................................................................................................ 12
Alarms.............................................................................................................................................................. 13
Alarm Summary ............................................................................................................................................ 13
Alarm Index................................................................................................................................................... 14
Alarm Actions................................................................................................................................................ 14
Default Actions.............................................................................................................................................. 15
Alarm Times.................................................................................................................................................. 15
Modem Setup................................................................................................................................................ 16
Mail Server Setup.......................................................................................................................................... 17
Warning Setup .............................................................................................................................................. 17
Accept All Alarms.......................................................................................................................................... 17
Clear Alarm Log............................................................................................................................................ 17
Send All Alarms............................................................................................................................................. 17
Devices ............................................................................................................................................................ 18
Set Parameters ............................................................................................................................................. 18
Set Shared Parameters................................................................................................................................. 19
Alias............................................................................................................................................................... 22
Names ....................................................................................................................................................... 22
Alarms ....................................................................................................................................................... 22
Items.......................................................................................................................................................... 23
Visibility...................................................................................................................................................... 24
Item Matching............................................................................................................................................ 24
Network......................................................................................................................................................... 25
Network Errors........................................................................................................................................... 25
Remove Device......................................................................................................................................... 26
Remove Network....................................................................................................................................... 26
Add Device................................................................................................................................................ 26
Network Scan............................................................................................................................................ 28
RS485 Adapters........................................................................................................................................ 28
Wireless Mesh Setup................................................................................................................................. 28
Device Information........................................................................................................................................ 29
Case Setup ................................................................................................................................................... 29
Split Monitor .................................................................................................................................................. 31
Split Device ................................................................................................................................................... 32
Removing a Split Device ........................................................................................................................... 33
Edit Split .................................................................................................................................................... 33
Hide Device................................................................................................................................................... 34
TDB Editor..................................................................................................................................................... 34
Plant TDB Upload / Download ...................................................................................................................... 35
Mercury TDB Upload / Download ................................................................................................................. 35
Device Backup.............................................................................................................................................. 35
CPT Setup –(Calculated Product Temperature).......................................................................................... 36
Script Setup................................................................................................................................................... 37
Mimic Setup .................................................................................................................................................. 37
System............................................................................................................................................................. 38
Local I/O........................................................................................................................................................ 39

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Commissioning & Service Guide DMTouch
Warning
Please Note
The specifications of the product detailed on this
Set-Up Guide may change without notice. RDM
Ltd. shall not be liable for errors or for incidental
or consequential damages, directly andindirectly,
in connection with the furnishing, performance or
misuse of this product or document.
Ensure that all power is
switched off before
installing or maintaining
this product
www.resourcedm.com
Input Setup................................................................................................................................................ 39
Output Setup ............................................................................................................................................. 40
Input / Output Information.......................................................................................................................... 40
Output Test................................................................................................................................................ 40
Panel Test ................................................................................................................................................. 41
User Setup .................................................................................................................................................... 41
Users List................................................................................................................................................... 41
Add User.................................................................................................................................................... 42
Remove User............................................................................................................................................. 42
Elevations.................................................................................................................................................. 42
Login Activity ............................................................................................................................................. 42
Site................................................................................................................................................................ 43
Site Setup.................................................................................................................................................. 43
Save Site Setup......................................................................................................................................... 45
Restore Site Setup .................................................................................................................................... 45
System Config........................................................................................................................................... 45
Add Feature............................................................................................................................................... 46
Energy........................................................................................................................................................... 46
Pack Setup................................................................................................................................................ 46
Case Setup................................................................................................................................................ 47
Item Matching............................................................................................................................................ 47
Night Blinds ............................................................................................................................................... 48
Condenser TD........................................................................................................................................... 49
Performance.............................................................................................................................................. 49
Configure Sources..................................................................................................................................... 50
Trim Control............................................................................................................................................... 51
Energy Monitoring ..................................................................................................................................... 53
Display Setup ............................................................................................................................................ 55
Information .................................................................................................................................................... 56
System Log................................................................................................................................................ 56
Software Version....................................................................................................................................... 56
DHCP Information ..................................................................................................................................... 56
Touch XL Status........................................................................................................................................ 56
Network Statistics...................................................................................................................................... 56
Notepad..................................................................................................................................................... 56
Documents ................................................................................................................................................ 57
Manage Layouts........................................................................................................................................ 57
Miscellaneous ............................................................................................................................................... 59
System Restart.......................................................................................................................................... 59
System Dump............................................................................................................................................ 59
Set Time.................................................................................................................................................... 59
Clear Consoles.......................................................................................................................................... 59
Network Card Setup.................................................................................................................................. 59
3G Dongle Setup....................................................................................................................................... 60
USB Analogue Modem.............................................................................................................................. 60
Export Log Data......................................................................................................................................... 60
Automatic Export Setup............................................................................................................................. 61
Delete Type File ........................................................................................................................................ 61
Upgrade Software...................................................................................................................................... 61
SSL Setup ................................................................................................................................................. 61
Timers.............................................................................................................................................................. 62
GP Timer ................................................................................................................................................... 63
GP Timer Report ....................................................................................................................................... 65
Defrost Timers........................................................................................................................................... 65
Defrost Report........................................................................................................................................... 67
Defrost Sources......................................................................................................................................... 67
Shuttle.............................................................................................................................................................. 67
Shuttle Limits............................................................................................................................................. 67
Saved Data................................................................................................................................................ 67
Log............................................................................................................................................................. 67
Data Manager Interaction with memory a stick......................................................................................... 68

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Commissioning & Service Guide DMTouch
Warning
Please Note
The specifications of the product detailed on this
Set-Up Guide may change without notice. RDM
Ltd. shall not be liable for errors or for incidental
or consequential damages, directly andindirectly,
in connection with the furnishing, performance or
misuse of this product or document.
Ensure that all power is
switched off before
installing or maintaining
this product
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APPENDIX 1: RELATED PART NUMBERS................................................................................................... 69
APPENDIX 2: SAVE/RESTORE DMTOUCH CONFIGURATION GUIDE ...................................................... 70
APPENDIX 3: TRIM HEATER CONTROL....................................................................................................... 71
APPENDIX 4: TERMS OF USE....................................................................................................................... 71
TRADEMARKS ............................................................................................................................................. 71
Disclaimer ..................................................................................................................................................... 71
CHANGE HISTORY......................................................................................................................................... 72

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Commissioning & Service Guide DMTouch
Warning
Please Note
The specifications of the product detailed on this
Set-Up Guide may change without notice. RDM
Ltd. shall not be liable for errors or for incidental
or consequential damages, directly andindirectly,
in connection with the furnishing, performance or
misuse of this product or document.
Ensure that all power is
switched off before
installing or maintaining
this product
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Back –Press to return to the previous page
Home –Press to return to the ‘Home’ screen.
Commissioning Directly from the DMTouch
For commissioning using a PC refer to the PC Commissioning Guide
DMTouch V2.3
CGI version V2.3
The DMTouch requires an authentication code to a run. This code is entered by RDM and the user should not see this page. However in
some circumstances, this authentication screen may be displayed. If this occurs please contact RDM Technical Support for assistance.
Home screen
The Site ID is displayed at the top of the Home screen
System Status at the bottom of the screen shows the number of
current alarms and the number of controllers on and offline. (This is
periodically updated). If any alarms are active then the alarm count
will be shown in red and when there are no alarms it will show in
green.
Time and date are displayed.
There is a Device Summary chart at the top of the screen to show the
control state status of the controllers.
TPI Summary gives a quick indication of case performance.
On the “Home” screen, a list of devices that are communicating with
the dmTouch are shown.
Click on a controller name to view additional information relating to
that device.
Note: The user can scroll up and down the list of devices by pressing
on the screen and dragging up or down.
From the ‘Home’ screen the following can be accessed: -
The Key Legend tells the user the kind of network the
devices are logged on to (i.e. IP, Genus) and will also
show if controllers have been split, if it’s a TDB
program, a system created device or if any devices
have been hidden. This feature is mainly used by an
engineer.
By pressing on the help button the user will be shown
the dmTouch user guide.
When navigating around the screen on dmTouch the
following buttons will also become available.
If there is a layout present on the dmTouch then
the above buttons will be available to allow a user
to toggle between the Device List and the Layout
screen. The left hand icon will provide the Device
List and the right hand side will provide the Layout
screen
Reports
Alarm Log
Service
GP Run-On
Key Legend
Help

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Commissioning & Service Guide DMTouch
Warning
Please Note
The specifications of the product detailed on this
Set-Up Guide may change without notice. RDM
Ltd. shall not be liable for errors or for incidental
or consequential damages, directly andindirectly,
in connection with the furnishing, performance or
misuse of this product or document.
Ensure that all power is
switched off before
installing or maintaining
this product
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Layout
If a layout diagram has been loaded during commissioning, then a screen similar to below will appear as the home page. Clicking on a
device or bay, will auto zoom to that area.
The layout screen on the right gives an over-view of the site layout. The individual devices are colour coded to show their respective
states.
Colours defining device states are: -
Red Alarm
Blue Normal
Yellow Defrost
Green Case Off
Orange Alarm Inhibit
The user can also create their own images using the RDM Layout Editor 2 program that can be displayed on the DMTouch layout
screen. Below is an example of image created for an air handling unit. Contact Technical Support for further information on Layout
Editor 2.

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Commissioning & Service Guide DMTouch
Warning
Please Note
The specifications of the product detailed on this
Set-Up Guide may change without notice. RDM
Ltd. shall not be liable for errors or for incidental
or consequential damages, directly andindirectly,
in connection with the furnishing, performance or
misuse of this product or document.
Ensure that all power is
switched off before
installing or maintaining
this product
www.resourcedm.com
Interacting With the Touchscreen
The DMTouch display has no physical buttons or switches, all user interactions are carried out by pressing areas on the touchscreen
similar to a mobile phone or tablet PC. The touchscreen should be operated using your finger and care should be taken not to apply
excessive force as it could lead to damage. The DMTouch utilises a capacitive display technology and therefore objects such as pen nibs
or screwdriver tips will not operate the display. Either a finger or a dedicated tool, such as a capacitive stylus pen, should be used when
interacting with the DMTouch to provide the correct operation.
Each press of the display is accompanied by a click from the sounder. On some pages where lines of text are shown, such as the
parameter list, the user can scroll down the page by running their finger from the bottom to the top of the list in the same manner as with
a touchscreen enabled mobile telephone. During this motion the user’s finger should remain in contact with the touch screen.
Navigation Buttons
When entering information or setting parameters on the DMTouch, a keyboard will be displayed. Depending on the information that the
DMTouch is expecting, it will show one of two layouts. One is numerical and the other is alphabetic. The user can change between the
two by using the ‘ABC’ button on the numerical keyboard and the ‘123’ button on the alphabetic keyboard. Both these buttons can be
found in the bottom left of the keyboard.
See below for pictures of keyboard layouts
Numerical Alphabetical
Note: Icons with the padlock on the top left hand corner will require the user to log in with a user name and password.
Next –Touch to view the ‘Next’ device
Graph - Touch to browse to the ‘Graph’ screen, here historical data can be viewed in a graphical format.
Set –The user will be prompted for credentials, once entered a device(s) parameters can be viewed and set.
Efficiency Graph –if configured in the ‘Energy’ section, a graph of the cabinet’s valve performance will be shown.
Inhibit –Allows the user to place devices into Inhibit and thus prevent alarms for the duration selected.
Previous –Touch to view the ‘Previous’ device
Settings –Touch to view a devices parameter settings. Note this is ‘read only’.
Alarms –Current and previous alarms
Manual Defrost –Initiates a defrost for the device selected. Note device dependent.
Manual Override - Allows a user to override key functions on HVAC and BMS equipment via a BACnet interface.
COP –Generates a graph of the Coefficient Of Performance for that case.

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Commissioning & Service Guide DMTouch
Warning
Please Note
The specifications of the product detailed on this
Set-Up Guide may change without notice. RDM
Ltd. shall not be liable for errors or for incidental
or consequential damages, directly andindirectly,
in connection with the furnishing, performance or
misuse of this product or document.
Ensure that all power is
switched off before
installing or maintaining
this product
www.resourcedm.com
Drop Down Menus
Home Button
Graphs
At the top left hand corner of the dmTouch
screen, there is a home button which will allow
you to access this user guide electronically.
Additionally it will allow you to view information
about the panel software and also allow you to
reset the browser.
The menu will retract automatically after a time,
else, press the home button again.
When in the device values and setting the user
can press the button to view historical
data.
In this example probe temperatures for
two devices in the last 24 hours are shown.
The user can change the trace that is required
and the interval time. They can also add devices
to superimpose different traces over the top.
Using the arrows will allow the user to move
forward or back 24 hours.
There is also the option for ‘Absolute’or
‘Differential’. Absolute shows the values of the
probes and Differential shows the change in
value over the interval time.
For different settings, drop down menus are used for easy
selection of items. Once the setting button has been pressed,
the selection menu will show all available options at the
bottom of the screen. Scrolling up and down through the
menu will allow the user to select the required option.
To the right, it shows what the drop down menu will look like
after pressing the item to be changed.

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Commissioning & Service Guide DMTouch
Warning
Please Note
The specifications of the product detailed on this
Set-Up Guide may change without notice. RDM
Ltd. shall not be liable for errors or for incidental
or consequential damages, directly andindirectly,
in connection with the furnishing, performance or
misuse of this product or document.
Ensure that all power is
switched off before
installing or maintaining
this product
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Dynamic Real Time Graphing
TPI Graphs
This feature will display the control values for a device on a
dedicated scrolling graph which will update in real-time. The
dmTouch will select up to the first four "Control values" it
can automatically identify. If it can, it will preferentially select
Air-on, Air-off, Suction and Evaporator temperatures
(Suction & Discharge pressures for pack controllers).
If the dmTouch can identify Alarm High/Low limits or
Over/Under temperature limits, it will draw these as shaded
red bands on the graph.
The user can also temporarily hide certain traces by clicking
on the name of the control value beneath the graph.
The scrolling update will refresh the data every 15
seconds*. The graph is time stamped and the traces are
‘selectable’ by clicking on the names.
Note: If the dmTouch fails to automatically identify any
control values for a given device, then this feature will not
be displayed.
For more details on control value identification, please
consult RDM technical support.
* 15 seconds is the minimum update period and is
dependent on the product and network type in use. For
example the wireless battery probe only updates its
temperature value every 10 minutes, therefore the feature
will update the data every 15secs but the user would only
see values change every 10min.
Note: If there is a device mimic configured and dynamic
graphing is available, then the user can swipe left and right
to navigate between views.
From the Device list, the user can press on
the TPI value* to view the trace of the
device’s TPI over the last 7hrs. The graph
will update every 30min. Below the graph it
will show you the device’s set point.
*TPI relates to the Temperature
Performance Indicator and requires to be
both enabled and configured for the
devices.
Note: the update refresh time period is
30min.

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Commissioning & Service Guide DMTouch
Warning
Please Note
The specifications of the product detailed on this
Set-Up Guide may change without notice. RDM
Ltd. shall not be liable for errors or for incidental
or consequential damages, directly andindirectly,
in connection with the furnishing, performance or
misuse of this product or document.
Ensure that all power is
switched off before
installing or maintaining
this product
www.resourcedm.com
Device List Quick view Graphs
Reports
From the ‘Home’ screen pressing on the ‘Reports’ button provides
the screen on the right.
This screen allows the user to view reports relating to devices on the
dmTouch. The following options are available:-
Report Type –Select which type of report to view.
Select period –Define a time period from the past 24 hours, week, 2
weeks or month. It is also possible to generate reports from a
specific period.
Note: Some reports will give an option to have the report only gather
data for out of hours only.
Normal Hours, enter the operating hours of the DM. For example
site opening hours which means out of hours reporting consists of
data obtained from the out of hours time period e.g. when the site is
closed.
When pressing on the ‘Report Type’ it is possible to structure reports
with information regarding:
List of alarms
Graph of alarms by device
Count of alarms by device
Graph of alarms by alarm
Count of alarms by alarm
Graph of OT alarms by device
Count of OT alarms by device
Graph of offline alarms by device
Count of offline alarms by device
Night blinds report
As shown in this example the number of alarms generated in the
past 24 hours by each controller is highlighted.
From the Device list, the user can press on
the Device’s current value to view the trace
of the Control Value over the last 7hrs.
Note: the update refresh time period is
30min.

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Commissioning & Service Guide DMTouch
Warning
Please Note
The specifications of the product detailed on this
Set-Up Guide may change without notice. RDM
Ltd. shall not be liable for errors or for incidental
or consequential damages, directly andindirectly,
in connection with the furnishing, performance or
misuse of this product or document.
Ensure that all power is
switched off before
installing or maintaining
this product
www.resourcedm.com
Alarms
Alarm Comments
Firstly ensure the “Allow alarm comments” feature is enabled under the Site Setup page. Navigate to the Alarm Log from the Home
Page. Now select the alarm you wish to add a comment against by pressing on the hyperlink. The screen below will then be shown. By
pressing on ‘Add Comment’ the user will be asked to login.
From the “Home” screen press “Alarm”. This result’s with the page shown
opposite.
Here, the current alarms are shown with the serial number of the alarm,
the device that generated the alarm, the reason the alarm occurred and
the time and date the alarm was generated.
By pressing on the filter at the top, the user can view All, Current or Old
alarms.
By pressing on the serial number the user can see what action has been
taken against this alarm. And by pressing on the controller name they will
be taken to the current values of the device

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Commissioning & Service Guide DMTouch
Warning
Please Note
The specifications of the product detailed on this
Set-Up Guide may change without notice. RDM
Ltd. shall not be liable for errors or for incidental
or consequential damages, directly andindirectly,
in connection with the furnishing, performance or
misuse of this product or document.
Ensure that all power is
switched off before
installing or maintaining
this product
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Run-On
Service & Configuration
From the “Home” screen, press the Service key: -
The user will be prompted to enter either a user name & password OR a pin number. This depends on the option chosen in site setup.
On entering the service screen, a menu list will be shown. First on that menu will be ’Alarms’.
When pressing “Gp Run-On” the user can view GP Timer Channel Run-
On states.
Note: Run-on will not be shown if no GP Timer Channels have been set
to allow a Run-on.
Run-on enables the user to turn on a GP Timer channel that is off for a
given period of time or to extend the on cycle of a channel for a given
duration.
Channel refers to the specific GP timer channel.
Description displays the GP timer channel name.
Status shows the current state of a GP timer channel.
Duration (mins) is how long the channel will run on for.
Finish displays the time that the run on will finish once it has been set.
Pressing Set on a GP timer channel shows the opposite screen.
Here the user can enter a period of time to turn a channel on for or
extend its current schedule.
Press set and the dmTouch will say it has been initiated the run on
Clear will remove a run-on for that channel.

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Commissioning & Service Guide DMTouch
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Please Note
The specifications of the product detailed on this
Set-Up Guide may change without notice. RDM
Ltd. shall not be liable for errors or for incidental
or consequential damages, directly andindirectly,
in connection with the furnishing, performance or
misuse of this product or document.
Ensure that all power is
switched off before
installing or maintaining
this product
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Alarms
Alarm Summary
Access the Alarms configuration by pressing ‘Alarms’ on the
service menu.
The Alarm Menu has the following options: -
Alarm Summery
Alarm Index
Alarm Actions
Default Actions
Alarm Times
Modem Setup
Mail Server Setup
Warning Setup
Accept All Alarms
Clear Alarm Log
Send All Alarms
The alarm summary screen will show individual alarm actions for
each alarm within the controller selected.
Please see the following pages to show how to set up alarm
indexes for logged on devices.

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Please Note
The specifications of the product detailed on this
Set-Up Guide may change without notice. RDM
Ltd. shall not be liable for errors or for incidental
or consequential damages, directly andindirectly,
in connection with the furnishing, performance or
misuse of this product or document.
Ensure that all power is
switched off before
installing or maintaining
this product
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Alarm Index
Alarm Actions
Alarm indexes are used to assign alarm actions to different alarms.
All alarms from controllers will have an alarm index number
associated with them. To find out what the index is for the alarm
types, consult the controller user guide.
Individual controllers can be selected by pressing on the box on the
left hand side. Alternatively, several or all controllers can be
selected.
Once the controllers have been selected, using the table at the
bottom of the page, the user can select the Action to assign against
the Index number. Once configured, press ‘Set’ at the bottom of the
screen.
The device System will appear under the Alarm Indexes page. This
allows for alarms generated by the dmTouch to be assigned actions.
Possible alarms and their index numbers are:
Trim no probe 3
Disk Warning 4
Hard Drive Read Only 4
Blinds Warning 5
Test Fault 6
Pack Fail Shutdown 7
Dial out failed 8
DHCP Server Detected 9
Power Fail 10
The dmTouch fixed inputs have alarm index numbers of: -
Configured as a probe input: Probe Fault 6
Probe OT 4
Probe UT 5
Configured as a plant input: Plant Fault 3
Alarm actions are used to activate various functions when an alarm occurs.
Up to 9 actions and a Fail action can be configured.
Select the Action to change by pressing the drop down menu at the top of
the screen. Then assign the items to that action with either;
- - - - Not selected
ALL - All of the time
Day - Day only
Night - Night only
Note: Day and Night times can be set using ‘Alarm Times’.
Once configured, select ‘Set Actions’. Alternatively select ‘Reset’ to return
to the previous configuration of that action.
Modem Alarm Test allows the user to generate a test alarm that is sent to
each modem configured for use. There is also a similar feature available
for mail under the Mail Alarm Test button.
The Fail actions are applied to alarms when a dial out failure has occurred.
After a dial out failure subsequent alarms follow their original alarm actions
as well as the Fail actions. This will only occur if the feature “Signal alarm
locally if dial out fails” has been enabled.
When a dial out failure occurs an alarm is generated. This alarm should be
directed to an appropriate action. When a dial out failure alarm occurs the
dmTouch alarm log should be viewed to ensure all alarms have been
acknowledged, as the first alarm that fails to dial out will not follow the fail
actions. Subsequent alarms will follow the fail actions.
Once the dial out failure has cleared, e.g. a test dial out or an alarm is
successfully dialed out, then alarms will follow their original alarm actions
only.
Note: If an action has a relay selected, then it must also have Front
Panel or Console selected.

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Commissioning & Service Guide DMTouch
Warning
Please Note
The specifications of the product detailed on this
Set-Up Guide may change without notice. RDM
Ltd. shall not be liable for errors or for incidental
or consequential damages, directly andindirectly,
in connection with the furnishing, performance or
misuse of this product or document.
Ensure that all power is
switched off before
installing or maintaining
this product
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Factory Default Alarm Actions
The DMTouch, when shipped, will have the following default Alarm actions;
Relay 3 All alarms
Front Panel All alarms
Console All alarms
Default Actions
Alarm Times
Use this page to define the “Day” and “Night” settings used in the alarm
action setup. Each day can have 2 day periods. In1 and Out 1 define
period 1; In 2 and Out 2 define period 2. All times outside of these 2
periods are the “Night” times.
If you set In1 and Out1 for a given day of the week to 00:00 the
weekday configured would be classed as night for the 24 hour period.
In1 = Day start period 1
Out 1 = Day end period 1
In2 = Day start period 2
Out 2 = Day end period 2
Each day of the week can be configured to have a different Day/ Night
period.
Additionally, set the short and long inhibit periods from this page. The
factory set defaults times are 24 Hours for the short Inhibit and 72 Hours
for the long Inhibit.
Note: when a case is inhibited a system alarm is generated. This alarm
can be directed via alarm indexes and is configurable for each device.
The default ‘Alarm Inhibit’ index number is ‘6’ and can be changed if
required.
This allows the user to configure the default alarm index to actions.
These actions will be used by controllers as they come online, before
dedicated actions have been assigned.
Note: when replacing a controller or communication module it is
important to check that the controller has the correct Alarm Indexes and
that alarms are being directed to the appropriate Alarm Action. Ensure
the appropriate response occurs when an alarm is generated.

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Commissioning & Service Guide DMTouch
Warning
Please Note
The specifications of the product detailed on this
Set-Up Guide may change without notice. RDM
Ltd. shall not be liable for errors or for incidental
or consequential damages, directly andindirectly,
in connection with the furnishing, performance or
misuse of this product or document.
Ensure that all power is
switched off before
installing or maintaining
this product
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Modem Setup
Select the modem to configure and press enter.
Note: the user can purchase a GSM Modem for the dmTouch. This
enables the dmTouch to be situated in an area that has no external
telephone line or connection to a wide area network. The mobile is
utilised by the dmTouch to send alarms via SMS
Up to 5 numbers can be configured for each of the 6 modems, but
once an alarm has been successfully sent, the other numbers for
that modem are disregarded.
If alarms are required to be sent to 2 or 3 locations, use modem 1
for the first number, modem 2 for the second and modem 3 for the
third.
Enter the telephone number for the alarm recipient.
Enter the modem type: Modem/Email can be selected. Note: SMS
(GSM Modem) must be chosen for the GSM modem.
There is a choice of selecting the alarm to be sent as a text
message to most of the mobile service providers.
Enter the number of retries before the number is disregarded and
moves on to the next number.
Enter the time in minutes between retries.
If send alarm clear is required, select yes.
If URL is selected as type it allows an IP address to be entered
into the dmTouch. Now alarms can be directed to e.g. a server. To
receive alarms via this method would require MaRS software on
the PC receiving the alarms. This would display the incoming
alarms and provide information relating to the type of alarm, what
site generated the alarm etc. Further information can be obtained
from the MaRS user document found on the RDM website.

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Commissioning & Service Guide DMTouch
Warning
Please Note
The specifications of the product detailed on this
Set-Up Guide may change without notice. RDM
Ltd. shall not be liable for errors or for incidental
or consequential damages, directly andindirectly,
in connection with the furnishing, performance or
misuse of this product or document.
Ensure that all power is
switched off before
installing or maintaining
this product
www.resourcedm.com
Mail Server Setup
Warning Setup
Defrost warnings are to alert the user of successive defrosts that have terminated on time and not on temperature. This is an energy
saving feature which highlights cases which are not performing efficiently or may have a mechanical failure. Enter the number of defrosts
terminating on time before a warning alarm will be generated.
This alarm (Warning: Defrosts term on time) can be directed via alarm indexes and is configurable for each controller on which the
feature is enabled. The default ‘Warning: Defrosts term on time’ index number is ‘6’ and can be changed if required.
Accept All Alarms
This allows the user to accept all outstanding alarms on the DMTouch in one action.
Note, the user account name used to enable this feature will be tagged against all outstanding alarms, therefore this user account will
take responsibility for all alarms accepted.
Clear Alarm Log
Allows the user to clear the entire alarm log, alarm serial numbers are also reset to zero.
Note: this process cannot be reversed once the action has been carried out.
Note: When the alarm log is cleared an alarm is generated to show the alarms have been cleared from the panel.
Send All Alarms
This feature has been added to allow all potential alarms from every device logged on to the DMTouch to be sent to an alarm receiver.
Then, the alarm receiver is ‘aware’ of all possible alarms that can be sent to it and subsequent actions can be set up accordingly. Please
consult RDM for more information.
As shown in the mail server setup, the user can configure the dmTouch to
send alarms to an email address.
Sender Setup
Name: Name that is appended to sent alarms
Address: Email address appended to sent alarms.
Force TLS If Force TLS is "No", then if TLS Authentication fails it
will try Plain Authentication.
If Force TLS is "Yes", it will only try TLS Authentication.
Note: TLS is used for secure connections and may be required to ensure
successful communication with the mail server.
Server Setup
Address: Address of mail server used to send alarms e.g. office
mail server.
Port: Usually port 25.
Authenticate: Some servers require this to send emails.
User Name: Enter your server account name here.
Password: Enter your server password here.

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Revision 2.3 Page 18 of 72
Commissioning & Service Guide DMTouch
Warning
Please Note
The specifications of the product detailed on this
Set-Up Guide may change without notice. RDM
Ltd. shall not be liable for errors or for incidental
or consequential damages, directly andindirectly,
in connection with the furnishing, performance or
misuse of this product or document.
Ensure that all power is
switched off before
installing or maintaining
this product
www.resourcedm.com
Devices
Set Parameters
From the Service Menu select: Devices –Set Parameters
Access the Device configuration by pressing ‘Devices’ on the
service menu.
The Device Menu has the following options: -
Set Parameters
Aliases
Network
Device Info
Case Setup
Split Monitor
Split Device
Hide Device
TDB Editor
Plant TDB Upload/Download
Mercury TDB
CPT Setup
Script Setup
Mimic Setup
Check the tick-box against the device you wish to
change parameters and then click the Set
Parameters button. The screen on the the right will
be displayed;
Note: Multiple controllers of the same type can be
checked and changed together. For changing
multiple controllers with different types, please see
Set Shared Parameters
Type in the required values in the appropriate fields
and click "Set Parameters". The parameters will be
saved in the device’s memory.
Parameters can be "locked", preventing changes
being made at the local device display. Changes
can only then be made by an authorised user via
the front panel or DMTouch webpage’s. Check the
"Locked" tick box against each parameter you
require to lock and then press either "Set
Parameters" or “Set Locks Only”.
The DMTouch reads and writes to its Solid State
Disk (SSD) every 30 minutes; on the hour and half
past the hour, consequently it could be up to 30
minutes before any locked parameters that are
changed get restored.

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Revision 2.3 Page 19 of 72
Commissioning & Service Guide DMTouch
Warning
Please Note
The specifications of the product detailed on this
Set-Up Guide may change without notice. RDM
Ltd. shall not be liable for errors or for incidental
or consequential damages, directly andindirectly,
in connection with the furnishing, performance or
misuse of this product or document.
Ensure that all power is
switched off before
installing or maintaining
this product
www.resourcedm.com
Parameter Range Checking
Set Shared Parameters
When there is a requirement to change parameters on multiple devices where the ‘type’ varies, the Set Shared Parameters feature can
be used. It allows common parameters across any device type to be set. When entering the ‘Set Shared Parameter’ page, it will look
similar to the below;
The page will list all the devices logged on to the DMTouch in the left column. There are a couple of methods to select the devices and
subsequent items to be changed;
The DMTouch will highlight values entered into a
parameter field which are out with the valid range
of the device’s parameters.
When the user presses the “Set Parameters”
button the DMTouch will highlight any item which
is out of range. Shown in the above screenshot
the value “100” has been entered for the
parameter “Cut-in temp” on controller 025.
This value is not a valid number, as the
parameter range is 1 to 30. The DMTouch
highlights this error in red and shows the
minimum and maximum values for the parameter.
The DMTouch will not change any other
parameters until a valid value has been entered
for the ‘problem’ parameter.

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Commissioning & Service Guide DMTouch
Warning
Please Note
The specifications of the product detailed on this
Set-Up Guide may change without notice. RDM
Ltd. shall not be liable for errors or for incidental
or consequential damages, directly andindirectly,
in connection with the furnishing, performance or
misuse of this product or document.
Ensure that all power is
switched off before
installing or maintaining
this product
www.resourcedm.com
The first is to simply use the tick boxes in the left column and select the devices that require changing. While selecting them, the
‘matched parameters’ within the devices will be displayed on the right.
The second method is to utilise the ‘search’ field at the top of the page. In the field, type the parameter alias that is to be altered. For
example, ‘cut-in’, then click ‘search’. All the devices that have this parameter will be highlighted. This makes it easier to select the
devices that share this common parameter. Again, select the devices to be altered using the tick boxes.
Regardless of the method to select the devices, the common ‘shared’ parameters are in the box on the right. Clicking on the parameter
will select it to be changed;