Reverie 5D User manual

CUSTOMER SERVICE: 800-973-8374

20
20 Year Limited Warranty for Reverie Adjustable Foundations
Ascion, L.L.C. d/b/a Reverie (hereinafter referred to as “Reverie”) warrants to the end user (hereinafter referred
to as “Purchaser”) that during the twenty (20) year term of this Limited Warranty, Reverie will, at its sole
discretion and option, repair or replace Purchaser’s motorized bed frame or motorized bed foundation parts
(hereinafter referred to as “adjustable bed” or “adjustable beds”) that are found to be defective due to faulty
workmanship or materials, subject to the limitations set forth herein.
This Limited Warranty begins on the “warranty commencement date” which is the date of purchase for new
unused adjustable beds and the date of manufacture for adjustable beds that have been used as floor or
display models. Thus, on a floor model adjustable bed, the warranty is a portion of the 20-year Limited
Warranty. If original proof of purchase is not provided by Purchaser, Reverie reserves the right to determine
that the adjustable bed is not covered by this Limited Warranty or to use the manufacturing date as the
warranty commencement date. This Limited Warranty extends only to the original Purchaser and may not be
transferred.
YEAR 1: FULL COVERAGE OF PARTS AND LABOR
Upon receiving reasonable notice during the first year from the warranty commencement date, Reverie will
send replacement parts (at no cost to the Purchaser) for any defective adjustable bed part to the Purchaser,
and Reverie will pay all pre-authorized labor and transportation costs associated with the repair or replacement
of any parts Reverie determines to be defective. This one (1) year Limited Warranty shall not apply if Purchaser
does not return any and all defective parts to Reverie within 15 days of Purchaser’s receipt of replacement
part(s).
YEARS 2-5: FULL COVERAGE OF PARTS ONLY
Upon receiving reasonable written notice at any point in time that is more than one (1) year and up to five (5)
years from the warranty commencement date, Reverie will offer replacement parts for any defective adjustable
bed part to the Purchaser. This four (4) year Limited Warranty shall not apply if Purchaser does not return any
and all defective parts to Reverie within 15 days of Purchaser’s receipt of replacement part. Purchaser shall
bear all service, transportation, labor and shipping costs related to the delivery and/or replacement of the
defective part.
YEARS 6-20: FULL COVERAGE OF FRAME ONLY
Upon receiving reasonable written notice at any point in time that is more than five (5) years and up to twenty
(20) years from the warranty commencement date, Reverie will offer replacement parts for any mechanical part
of the frame found to be defective. Electronics, electrical components, drive motors and massage motors are
excluded from this Limited Warranty. Purchaser shall bear all service, transportation, labor and shipping costs
related to the delivery and/or replacement of the defective part.excluded from this warranty. Purchaser shall
bear all service, transportation, labor and shipping costs related to the delivery and/or replacement of the
defective part.