general guarantee conditions
these conditions regulate Rheavendors Industries S.p.A.’s obligations with reference to guarantee and
repair; any other term or condition, either verbal or written, is not applicable, including those in the
purchaser’s purchase orders, if not explicitly accepted and signed by Rheavendors Industries S.p.A.; if
the guarantee terms here below should be held not to be valid and/or lawful in the Country where the
product is sold, they will not be effective whereas all the other clauses will remain valid and applicable;
1) the mechanical and electronic components of the machine are guaranteed for twelve months,
starting from the sales date certified by the fiscal receipt;
2) the guarantee shall be understood as the free replacement or repair of any part of the machine that
– at the manufacturer’s unquestionable discretion – should prove to be originally defective due to
manufacturing defects; the cost of sending the manufacturer machines, defective pieces and spare
parts will be totally charged to the user’s account; the manufacturer reserves the right to use new or
reconditioned components for repair; if replaced, original components will be guaranteed for 12
months; the parts replaced under guarantee will become the property of RhevVendors Services
S.p.A. (request for “Form PO 19.01/2b” Materials under guarantee – Authorisation to return);
3) in case of irreparable failure or if a failure of the same origin is repeated, the manufacturer may – at
its unquestionable discretion – replace the machine with another one, the model of which is either
the same or an equivalent one; the guarantee of the new machine will be extended up to the original
term of guarantee of the replaced machine;
4) all the parts that should prove to be defective due to negligence or carelessness (non-observance of
the instructions for the operation of the machine), incorrect installation or maintenance by
unauthorised personnel, transport damage or any circumstance – anyway – not due to the
manufacturing defects of the machine are not covered by guarantee; the installation and connection
with supply plants as well as the maintenance operations mentioned by the installation manual are
also excluded from any performance under guarantee; the guarantee will not cover payment
systems either; whether installed on the machine or supplied as an accessory, they are subject to
their manufacturer’s guarantee whereas Rheavendors Industries S.p.A. will just act as a broker;
all changes made to the machine and not agreed with the manufacturer in writing will involve the
immediate termination of the guarantee period and anyway fall under the Customer’s total
responsibility;
5) the guarantee is excluded in all cases of improper use of the machine;
6) Rheavendors Industries S.p.A. will disclaim all responsibility for any damage that may be directly or
indirectly caused to people, animals or things as a result of:
improper use of the vending machine; incorrect installation; improper energy or water supply;
serious maintenance deficiency; actions or changes not explicitly authorised; use of non original
spare parts;
in case of failure, Rheavendors Industries S.p.A. is obliged neither to compensate any economic
damage due a forced stop of the machine nor to extend the guarantee period;
7) if the machine should be transferred to a centre designated by the manufacturer for overhaul or
repair, the relative transportation risks and costs will be charged to the user’s account. The freight
charges of machines, defective pieces and spare parts are always understood as charged to the
user’s account;
MAN1260007 V.1 – 18/12/2014 6
