Rheavendors Group RHEA BUSINESS LINE GRANDE VHO Product guide

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rhea Business Line grande VHO
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SERVICE BOOK
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preliminary
safety
information
before using the machine, carefully read this information that helps you
behave properly and guarantees asafe use;
the following pages use the symbols listed here below, whose meaning is
of attention:
GENERAL;
if the text is highlighted by this symbol, it is recommended to pay special
attention to the performance of the procedures described;if not carefully
performed on safe conditions, they can be source of general danger;
HIGH VOLTAGE;
if not properly performed, the actions marked by this symbol may expose
to accidental contacts with electric voltage;
DANGEROUS TEMPERATURE;
if not properly performed, the actions marked by this symbol may expose
to accidental contacts with high-temperature parts;
MOVING PARTS;
if not properly performed, the actions marked by this symbol may expose
to accidental contacts with moving parts;
CRUSHING;
if not properly carried out, the actions marked by this symbol may expose
to arisk of crushing;
the same symbols are placed inside the vending machine to indicate the
parts on which to act with the utmost caution;
SERVICE KEY IN USE;
the symbol recommends the utmost attention during the actions
described;the use of the service key intended to activate all machine
functions when the door is open is only reserved to the technical operators
who know the operation of the vending machine, who are aware of
potential risks and who make sure they are operating on totally safe
conditions;
the use of the service key shall be strictly limited to the time necessary to
perform the actions requiring the use thereof;users shall be informed of
the prohibition on using and approaching the vending machine;
WEIGHT:
the symbol reminds the user to consider the machine weight carefully for
handling and placing it definitively.
WATER SUPPLY;
it marks the parts duly requiring caution in case of leakage, if connected
with the hydraulic network;
SUPPORT SURFACE;
it reminds the user to install the machine on asupport surface, the max.
inclination of which is 2°;
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safety rules for using the vending machine
pay special attention to the chapters and notes high lit by the symbols of
alert;strictly observe the rules concerning, in particular, the operators’
and users’ safety;
the vending machine may be used by children who are at least 8years old
and by people having reduced physical, sensory or mental capacities or not
having all necessary experience and knowledge, provided that they are
under supervision or after they have received all necessary instructions for
using the machine on safe conditions and for understanding the dangers
related thereto;children must be supervised and prevented from playing
with the vending machine;
cleaning and servicing shall not be carried out by children;
if you should find out awater leak or the presence of smoke, immediately
detach the vending machine from the electric and hydraulic network, never
try to restore its operation and apply to skilled technicians;
the machine shall be installed according to national rules;pay special
attention to the rules about the machines directly connected with the
hydraulic network;
room (during storage and operation):
temperature: 5 °C ÷30 °C
relative humidity: max 80 %
the inclination of the vending machine support surface shall not exceed 2°;
if the hydraulic connection tube is not supplied with the machine or in case
of replacement, the connection must be carried out only with:
-new tube;
-of type-approved material for food use;
-compliant with “IEC 61770 Electric appliances connected to the
water mains”;
-it can support the working pressure;
the user is not allowed to access the maintaining and servicing area that
shall be properly signalled;
never remove protections,never override safety devices and never
modify the machine or its components;
tools necessary to act with this vending machine:
- a pair of scissors for electricians, aPhillips PH2cross screwdriver for
4/6 mm self-threading screws, aset of wrenches up to 13 mm, aset of
Allen wrenches from 2to 8mm;
-it may be of use to procure some expendables, such as disposable
paper,single-use gloves, clean cloths, cups and abucket for the
collection of waste water;
never wash the machine by using water jets;the vending machine is not
suitable for installation in areas where it can be reached by water jets;
for cleaning at regular intervals refer to Service Manual -chapter 12;
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safety rules for using the vending machine
the symbol means that it is forbidden to dispose of
the equipment as urban waste and compulsory to
provide for separate collection in order to prevent
any potential effect on the environment and human
health;strictly follow the provisions of the
European Parliament’s 2012/19/EU Directive;
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residual risks aresidual risk is understood as apotential danger that can not be
eliminated and it persists despite all precautions in use since it is related
to the intrinsic features of the product and it also includes non-identifiable
risks;
the actions and behaviours listed here below are intended to reduce
residual risks and you shall always adopt them when interacting with the
machine;
wear clothes that can properly avoid any accident (never wear rings,
chains, clothes with laces or excessively long sleeves, …);
carefully evaluate the treatment of residues from installation (wood,
plastics, …) and utilisation (product powder, bags, …);
never repair or carry out any technical action if you have not been
properly trained;
signal that atechnical action is in progress on the machine (barriers
against approach, signs, …), carry it out quickly without leaving the
station;
install the machine in asheltered, illuminated, ventilated and noiseless
environment;keep it clean and never place tools or any other object on
it;never install it outdoors or, anyway, never expose it to atmospheric
agents;
make sure it can be neither reached by water sprays or vapours nor hit by
objects that might damage it;
carefully consider the machine weight and stability during the installation
and in the final working position;
supply the machine within voltage, temperature, pressure and hydraulic
limits, …as it is detailed on the following pages and provide for an
effective earthing;
even if detached from supply, the machine may contain hot pressurised
water at ahigh temperature;
never detach hydraulic and electric supplies when they are active;
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general
guarantee
conditions
1st
2nd
3rd
4th
5th
6th
7th
these conditions regulate Rheavendors Industries S.p.A.’s obligations with reference
to guarantee and repair;any other term or condition, either verbal or written, is not
applicable, including those in the purchaser’s purchase orders, if not explicitly
accepted and signed by Rheavendors Industries S.p.A.; if the guarantee terms here
below should be held not to be valid and/or lawful in the Country where the product is
sold, they will not be effective whereas all the other clauses will remain valid and
applicable;
the mechanical and electronic components of the machine are guaranteed for twelve
months, starting from the sales date certified by the fiscal receipt;
the guarantee shall be understood as the free replacement or repair of any part of the
machine that –at the manufacturer’s unquestionable discretion –should prove to be
originally defective due to manufacturing defects;the cost of sending the
manufacturer machines, defective pieces and spare parts will be totally charged to the
user’s account;the manufacturer reserves the right to use new or reconditioned
components for repair;if replaced, original components will be guaranteed for 12
months;the parts replaced under guarantee will become the property of Rheavendors
Services S.p.A. (request for “Form PO 19.01/2b” Materials under guarantee –
Authorisation to return);
in case of irreparable failure or if afailure of the same origin is repeated, the
manufacturer may –at its unquestionable discretion –replace the machine with
another one, the model of which is either the same or an equivalent one;the
guarantee of the new machine will be extended up to the original term of guarantee
of the replaced machine;
all the parts that should prove to be defective due to negligence or carelessness (non-
observance of the instructions for the operation of the machine), incorrect installation
or maintenance by unauthorised personnel, transport damage or any circumstance –
anyway –not due to the manufacturing defects of the machine are not covered by
guarantee;the installation and connection with supply plants as well as the
maintenance operations mentioned by the installation manual are also excluded from
any performance under guarantee;the guarantee will not cover payment systems
either;whether installed on the machine or supplied as an accessory, they are subject
to their manufacturer’s guarantee whereas Rheavendors Industries S.p.A. will just act
as abroker;
all changes made to the machine and not agreed with the manufacturer in writing will
involve the immediate termination of the guarantee period and anyway fall under the
Customer’s total responsibility;
the guarantee is excluded in all cases of improper use of the machine;
Rheavendors Industries S.p.A. will disclaim all responsibility for any damage that may
be directly or indirectly caused to people, animals or things as aresult of:
improper use of the vending machine;incorrect installation;improper energy or water
supply;serious maintenance deficiency;actions or changes not explicitly authorised;
use of non original spare parts;
in case of failure, Rheavendors Industries S.p.A. is obliged neither to compensate any
economic damage due aforced stop of the machine nor to extend the guarantee
period;
if the machine should be transferred to acentre designated by the manufacturer for
overhaul or repair, the relative transportation risks and costs will be charged to the
user’s account.The freight charges of machines, defective pieces and spare parts are
always understood as charged to the user’s account;
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Scheduled PM (Preventive Maintenance) Program Overview:
the purpose of scheduled Preventive Maintenance is to avoid or reduce emergency service costs
by implementing astandardized regular interval of Preventive Maintenance.
the bathtub curve is typically used as avisual model to illustrate the three key periods of
product failure.
note:preventive maintenance increases the useful lifetime of the machine;the mean-time-to-
failure (MTTF) or bathtub curve indicates that anew machine has higher probability of failure
during the first two weeks of operations, usually caused by setting issues.Following this initial
period, the probability of failure is low for an extended period of time.
After this normal machine life period, the probability of failure increases sharply with elapsed
time of hours of operations.Preventive maintenance is based on replacing components after a
certain length of time or amount of use to extend the operating life of machines.
The following pages summarizes the scheduled preventive maintenance suggested for Rhea
Machines;the level of PM performed will be determined by cycle count accumulations or months
since the first installation.
Use only official Rheavendors spare parts
CLEANING.Cleaning of the machine is mandatory for acorrect maintenance of the
machine.It must be considered as an active part of the preventive maintenance.
Preventive maintenance:
Preventive maintenance is performed periodically in order to reduce the incidence of equipment
failure and the costs associated with it.
Ideally, preventive maintenance will take place just before failure occurs in order to maximize
the time that equipment is in use between scheduled maintenance activities.
It is the preset check of the vending machines and all the replacements required to ensure the
quality of products and to maintain the optimum performance of reliability of the vending
machines series.
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Concept of “preventive maintenance”
The components and assembly parts included in the preventive maintenance kit for Rhea
machines are conceived according to our experience and considering:
1. Use cases:the cycles required by Rheavendors refer to standard conditions of indoor use and
can’t be considered valid in case, for example, of use of the machines in particularly wet
environments, hot or dusty location
2. Wear and tear of the components at distribution stage
3. Wear and tear of the components with time
4. Natural deterioration of materials due to the different work cycles (daily consumptions) inside
the machines
5. Changes in the performances due to the raise of damaging elements for the components
themselves, such as:
•scale (water filter is recommended)
•different consistency of the coffee beans
•remains of coffee inside the grinders for along inactivity time
•cleaning of the machine
6. Sizing of the machines according to the number of consumptions per day
7. Observance of the easy cleaning procedure during each loading in the vending case
8. Observance of the deep cleaning and sanitization procedures of the machines, that allows to
work under the existing sanitary-hygiene regulations.
Note that HACCP rules are not mentioned in this document.Please refer to the specific
rules of your country.
In the light of the above, the preventive maintenance cycles are as follows:
A. Every 10.000 consumptions:10k, 20k, 30k, 40k, 50k, 60k, 70k, 80k, 90k, 100k, 110k, 120k,
130k, 140k, 150k, 160k, 170k, 180kand so on
B. Every 30.000 consumptions:30k, 60k, 90k, 120k, 150k, 180kand so on
C. Every 60.000 consumptions:60k, 120k, 180k, and so on
D. Every 90.000 consumptions:90k, 180k, and so on
Should any operational anomalies arise due to any events or circumstances not listed above,
Rheavendors will be able to review and adjust the data according to such anomalies.
In case of machines with fewer consumptions, the preventive maintenance for some
specific components MUST be done at least once ayears.Refer to the following pages for
more details.
Also,long inactivity could create some troubles.In that case it could be required to change
the components that are effected by this problem (gaskets,silicon pipes, …)
Adeep cleaning of the machine will be also required,replacing the internal water and
activating asanitization process.This is required also to remove fouling and blocking due to
lack of cleaning.
Acleaning of the grinder mills could be also required in order to remove residual of old
coffee beans already grinded.
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Boiler descaling and replacing
Descaling and replacing the boiler or its elements is not directly related to the number of
dispensing cycles. Also if the machine is not dispensing, the heating element is continuously
activated to keep the water warm.
Descaling is related to the water hardness , that’s why use of specific filter is always
recommended.
In the market are available several substances for boiler descaling. Due to this, is not possible
to provide a specific rule about the descaling and replacing frequency.
Generally speaking, descaling could be required 1-2 times in a year.
Considering that descaling can reduce the life of the boiler, expecially the heating element, we
suggest to change the boiler after some descaling cycles. An average period for replacing can be
defined in 3-5 years.
Grinder mills replacing
The amount of cycles for the PM that we suggest is considered with an average of 7 grams of
coffee, coffee beans with standard hardness and standard granulometry setting. In case of
different conditions, the frequency of the mills replacement can be different.
After the replacement a new pre grinding period must be considered.
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The following tools are required:
•Philips screwdrivers short and long
• Open-end wrenches 8, 10, 12 and 13 mm
• Silicone grease (GRS0000004)
• Pliers
Service maintenance A
Service maintenance A routine:
.. Visually inspect brewing-unit, clean brewing chamber
.. Exchange brewer parts and grease o-ring
.. Exchange mixers parts
.. Check beverage setting according to specifications or according to customer wish
Additionals controls:
.. Check eventually presence of scale on safety valve
.. At least once a year replace the silicon pipes
.. Exchange optional parts if required (fresh milk system or similar)
.. Check optional settings
Service maintenance B
The maintenance B will be considered in addition to the maintenance A, when required.
Service maintenance B routine:
.. Visually inspect brewing-unit, clean brewing chamber
.. Exchange brewer parts and grease o-ring
.. Exchange mixers parts
.. Exchange grinder parts
.. Exchange brewer PTFE pipe
.. Check beverage setting according to specifications or according to customer wish
Additionals controls:
.. Check eventually presence of scale on safety valve
.. At least once a year replace the silicon pipes
.. Exchange optional parts if required (fresh milk system or similar)
.. Check optional settings
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Service maintenance C
The maintenance C will be considered in addition to the maintenance A and B, when required.
Service maintenance C routine:
.. Visually inspect brewing-unit, clean brewing chamber
.. Exchange brewer parts and grease o-ring
.. Exchange mixers parts
.. Exchange fans
.. Exchange Varitherm parts (if installed)
.. Check boiler parts (exchange if required)
.. Check product container parts (exchange if required)
.. Exchange brewer PTFE pipe
.. Check beverage setting according to specifications or according to customer wish
Additionals controls:
.. Check eventually presence of scale on safety valve
.. At least once a year replace the silicon pipes
.. Exchange optional parts if required (fresh milk system or similar)
.. Check optional settings
Service maintenance D
The maintenance D will be considered in addition to the maintenance A, B and C, when
required.
Service maintenance D routine:
.. Visually inspect brewing-unit, clean brewing chamber
.. Exchange brewer parts and grease o-ring
.. Exchange mixers parts
.. Exchange fans
.. Exchange hot water EV
.. Exchange boiler parts (if required)
.. Exchange grinder motor and specific parts
.. Exchange brewer gearbox motor parts
.. Exchange product container parts
.. Exchange brewer PTFE pipe
.. Check beverage setting according to specifications or according to customer wish
Additionals controls:
.. Check eventually presence of scale on safety valve
.. At least once a year replace the silicon pipes
.. Exchange optional parts if required (fresh milk system or similar)
.. Check optional settings
Critical
It’s recommended to have these parts in stock for service. In case of out of order or damage,
these parts will increase the possibility to repair the machine, reducing the out of order time.
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Legend
•Table: table title (grey background)
•Pos: position reference
•Code: part number
•Description: part description
•Critical: parts considered critical. These parts should be always in stock for service.
•Preventive maintenance:
–A: first cycle of PM
–B: second cycle of PM
–C: third cycle of PM
–D: forth cycle of PM
–X = number of parts to be replaced during the PM. These numbers are calculated
for each machine, considering the maximum configuration available. “xN” means
that the number is variable, according to the machine configuration.
–Y = parts to be replaced at least once a year
–CK = check the part in order to verify if is required to clean it or replace it
–§= assembly symbol.
•The single parts are in alternative to the recommended critical assembly components
indicated with symbol §
•Recommended Spare Parts, considering the number of vending machines. Number of
suggested part to have in stock for service. This number is not including the parts
required for the preventive maintenance, but just for minimal stock.
The amount of parts required for the PM are calculated considering the maximum configuration
of the machine model. Some detailed info about the machine configuration can be found in the
machine code, following this conversion table:
Machine code structure: D MMM T O VV I M CCC
For example : D 230 6 6A0 4 2 376
MMM = Machine model
T= Machine Type
-0 = Espresso -1 = Instant -6 = Induction Espresso
O= Optionals:
-0 = Standard -5 = Unplumbed version -6 = Plumbed version
VV = Version Index:
A0 = … A1 = … To be specified by Rheavendors technical office
I= N° instant canisters (not included the coffee beans canisters):
1 = 1canister .. 6 = 6canisters
M = N° mixing bowls / mixers
1 = 1mixing bowl/mixer .. 3 = 3mixing bowls/mixers
CCC = Customer code, for example 376 = Romania
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cabinet
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cabinet
Preventive Maintenance
Pos. Code Description
Critical A B C D
1 Z001A122100NA CABINET (BLACK)
1/a Z0010024183NA RIGHT-LEFT SIDE (BLACK)
1/b VIT0000106 SCREW COUNT FLAT HEAD M4X8
2 Z0010024162 COFFEE BEAN HOPPER SENSOR SUP.
3 ELE0004001R § CAPACITIVE SENSOR X
4 VIT0002009 SCREW ST HEAD CAP M3.5X6.5
5 Z0010024186NA PRODUCTS SENSOR COVER BLACK
6 Z0010027037 TRAP DRAWER
7 Z0010027022 TRAP DRAWER REMOVABLE X
8 Z0010024111CL1 § MACHINE FOOT D.50X29 RAL9005
9 Z0090002113 MOTOR 24 DC 97 RPM X X
10 Z0010020029NA GEARBOX MOTOR PLUG BLACK
11 Z0010024187NA WIRING SUPPORT (BLACK)
12 Z0020039036CL § DRIP TRAY+SPRING BLACK
13 Z0020039035NA DRIP TRAY GRID BLACK
14 Z0010024154 GROUNDS CONTAINER
15 Z0010024164 GROUNDS EJECTOR
16 Z0010024165 GROUNDS EJECTOR PLATE
17 VIT0002027 SCREW ST HEAD CAP M3.5X13
18 Z0010024192NA REAR DOOR (BLACK)
19 Z001A128000NA-03 WASTE CAKES BIN LID
20 Z0010024191NA GRINDER MOTORIZED SUPPORT
21 Z001A122121 DOOR HINGE
100 Z0010024164R § GROUNDS EJECTOR Pos.15+16+17 X
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UPPER COVER
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UPPER COVER
Preventive Maintenance
Pos. Code Description Critical A B C D
1/a Z0010024140NA UPPER COVER RAL 9005
1/b Z0010024140UL UPPER COVER RAL 9005 For 120V version
2 Z0010027344 RING PLUG
3 Z0010027343 PLUG SUPPORT COVER
4 Z0230015255TR COFFEE BEANS HOPPER COVER
5 Z0230015256NA COFFEE BEANS HOPPER FRAME
6 VIT0002469 SCREW HEAD TAP M3.5X10
7 Z0010024012 HINGE
8 VIT0002456 SCREW HEAD TAP M3.5X25
9 ELE0002019 SWITCH 16A 250V X
10/a Z0010024114NA UPPER COVER CLOSING BLACK
10/b Z0010024114UL UPPER COVER CLOSING BLACK For 120V version
11/a Z0010024119NA CABLE COVER (RAL9005)
11/b Z0010024119UL CABLE COVER (RAL9005) For 120V version
12/a Z0010024118NA INLET WATER LID RAL 9005
12/b Z0010024118UL INLET WATER LID RAL 9005 For 120V version
13 Z0020037124NA PIN
14 Z0270011109IC SERVICE KEY RAL2011 X
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rear cabinet
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rear cabinet
Preventive Maintenance
Pos. Code Description
Critical A B C D
2 ELE0060520 GROUND PIN
3 ELE0062020 PLASTIC BOARD SUP. RLCBSK-10-01BK BLACK
4/a SCH0008964 CPU/POWER BOARD X
4/b SCH0008964CL CPU/POWER BOARD 100/120V X
5 Z0110001058 WATER INLET VALVE 24V DC X CK X*
6/a Z0130013030NA PLUG+FAN (BLACK)
6/b Z0130013034NA PLUG+FAN (BLACK) For 120V version
7 ELE0000462 FAN 24V DC-LOW SPEED X X*
8 ELE0000461 FAN 24V DC-HIGH SPEED X X*
9 Z0010027064 FAN SUPPORT
10 Z0010027065 FAN CONNECTOR
11/a ELE0003508CL FUSE HOLDER STRAIGHT + FUSE 12A X
11/b ELE0003509CL2 FUSE HOLDER+FUSE 15A For 120V version X
12/a ELE0002014CL3 BIPOLAR SWITCH 15A 250V X
12/b ELE0002014 BIPOLAR SWITCH 15A 250V For 120V version X
13/a ELE0002322 MAINS SOCKET 250V 10A X
13/b ELE0002318 MAINS SOCKET 115/250V 20/16AFor 120V version X
14 VIT0002010 SCREW ST HEAD CAP M3.5X9.5
15 ELE0001012R § RELAY + COVER X
16 TEOL000001CL3 EXTRACTOR TUBE D.20 220MM X X
17 Z0010027043NA EXTRACTOR TUBE BLACK X X
18 Z0010024161NA WIRING SUPPORT (BLACK)
19 See table water inlet panel
20 Z0600016455 H2O OUTLET PLUG
21 VIT0002009 SCREW ST HEAD CAP M3.5X6.5
22 GUA0011010 PLUG
23 ELE0055008 SUPPLY CABLE+PLUG+SCHUK.SOCKET X
24 Z0810010558 WATER INLET VALVE CONNECTOR
25 GUA0000021 OR 130
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door
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door
Preventive Maintenance
Pos. Code Description
Critical ABCD
1 Z0020039131NA DOOR (BLACK)
2 Z0020039132NA DOOR FRAME (BLACK)
3 VIT0002466 SCREW HEAD TAP M3.5X16
4 SCH0008120 LIGHTING BOARD X
5 Z0020039078TR CUP STAT.ENLIGHTENMENT SUPPORT
6 SCH0008144 LIGHTING CUP STATION BOARD X
7/a Z0020039043 LEFT PANEL BLACK
7/b 1030000075 LH SIDE DOOR PANEL WHITE
8/a Z0020039049 RIGHT PANEL BLACK
8/b 1030000074 RH G13 SIDE DOOR PANEL WHITE
9 Z0020039537NA COIN ENTRY BLANK.PLATE
10 Z0020039071NA CUPS STATION FRAME BLACK
11 Z0020039072NA-02 CUP SUPPORT BLACK X
12 Z0020039073NA CUP SUPPORT PIN BLACK X2
13 Z0020039087IC CUP SUPPORT STOPPER
14 Z0020037014 LOCK PLATE
15 SER0000024/1 LOCK-STAINLESS STEEL + KEY 3374 (Key code SER0000340) X
16 Z0020037015 LOCK PLATE
19 1030000160R § PLEXIGLASS+CAP. KEYPAD+PANEL
20 1030000297 BL LOGO
21 Z0020039084CL § DOOR LOGO FRAME
22 SCH0009983 3,5" DISPLAY BOARD X
23 Z0020037675AB BUTTONS GUIDE
24 SCH0010060 KEYPAD LIGHTING BOARD X
25 Z0020039137 SPACER
26 VIT0002461 SCREW HEAD TAP M4.2X26
27 Z0020039134IC UPPER DOOR COVER RAL2011
28 Z0020039076-01NA LOWER DOOR COVER BLACK
SERVICE BOOK - RHEA BUSINESS LINE GRANDE VHO by
- 21/02/2020 - Generated on 14/04/2020 16:30 Pag.20/54
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