general
guarantee
conditions
1st
2nd
3rd
4th
5th
6th
7th
these conditions regulate Rheavendors Industries S.p.A.’s obligations with reference
to guarantee and repair;any other term or condition, either verbal or written, is not
applicable, including those in the purchaser’s purchase orders, if not explicitly
accepted and signed by Rheavendors Industries S.p.A.; if the guarantee terms here
below should be held not to be valid and/or lawful in the Country where the product is
sold, they will not be effective whereas all the other clauses will remain valid and
applicable;
the mechanical and electronic components of the machine are guaranteed for twelve
months, starting from the sales date certified by the fiscal receipt;
the guarantee shall be understood as the free replacement or repair of any part of the
machine that –at the manufacturer’s unquestionable discretion –should prove to be
originally defective due to manufacturing defects;the cost of sending the
manufacturer machines, defective pieces and spare parts will be totally charged to the
user’s account;the manufacturer reserves the right to use new or reconditioned
components for repair;if replaced, original components will be guaranteed for 12
months;the parts replaced under guarantee will become the property of Rheavendors
Services S.p.A. (request for “Form PO 19.01/2b” Materials under guarantee –
Authorisation to return);
in case of irreparable failure or if afailure of the same origin is repeated, the
manufacturer may –at its unquestionable discretion –replace the machine with
another one, the model of which is either the same or an equivalent one;the
guarantee of the new machine will be extended up to the original term of guarantee
of the replaced machine;
all the parts that should prove to be defective due to negligence or carelessness (non-
observance of the instructions for the operation of the machine), incorrect installation
or maintenance by unauthorised personnel, transport damage or any circumstance –
anyway –not due to the manufacturing defects of the machine are not covered by
guarantee;the installation and connection with supply plants as well as the
maintenance operations mentioned by the installation manual are also excluded from
any performance under guarantee;the guarantee will not cover payment systems
either;whether installed on the machine or supplied as an accessory, they are subject
to their manufacturer’s guarantee whereas Rheavendors Industries S.p.A. will just act
as abroker;
all changes made to the machine and not agreed with the manufacturer in writing will
involve the immediate termination of the guarantee period and anyway fall under the
Customer’s total responsibility;
the guarantee is excluded in all cases of improper use of the machine;
Rheavendors Industries S.p.A. will disclaim all responsibility for any damage that may
be directly or indirectly caused to people, animals or things as aresult of:
improper use of the vending machine;incorrect installation;improper energy or water
supply;serious maintenance deficiency;actions or changes not explicitly authorised;
use of non original spare parts;
in case of failure, Rheavendors Industries S.p.A. is obliged neither to compensate any
economic damage due aforced stop of the machine nor to extend the guarantee
period;
if the machine should be transferred to acentre designated by the manufacturer for
overhaul or repair, the relative transportation risks and costs will be charged to the
user’s account.The freight charges of machines, defective pieces and spare parts are
always understood as charged to the user’s account;
SERVICE BOOK - RHEA BUSINESS LINE GRANDE VHO by
- 21/02/2020 - Generated on 14/04/2020 16:30 Pag.6/54
www
.rheavendors.com
tel:
0039
02
966
551
fax:
0039
02
96
55
086
email:
[email protected] exclusive
property
of
rheavendors
group
