Rice Lake Ishida OMNi-4000 User manual

Ishida OMNi-4000 Automatic Wrapper
Error Codes and Troubleshooting Guide
Revised: February 2015

Ishida OMNi-4000 Error Codes and Troubleshooting
15.1 ERROR CODE (0100 - )
No. Message Symptom or Phenomenon Response or Check
0101 "SYSTEM MALFUNCTION" Does not occur during normal operation. Restore power.
P-910 or
p
ro
g
ram CF
0102 "SEQUENCE MALFUNCTION" The peripheral devices are controlled by assigning
each cycle a sequence number. These are
inconsistent.
Restore power.
Does not occur during normal operation.
0103 "IRREGULAR PRINTER NO." Attempting to send a message to a non-existent
printer.
Restore power.
Does not occur during normal operation.
0104 "NETWORK IS RE-SETTING" Network settings have been lost.
Restarts automatically
The device will automatically restart. Please wait a moment.
0105 "MEMORY INITIALIZATION IS OK" Can only enter test mode and system mode.
Initialization of P-910 memory has not been
performed.
Initialize P-910 memory in test mode.
0106 "BATTERY IS DEFECTIVE" Can only enter test mode and system mode.
P-910 battery switch is OFF or burnt out.
1. Confirm switch is in the ON position, switch ON.
2. If the battery is ON, the battery is exhausted. Replace P-910
main board.
0107 "TOUCH PANEL ADJUSTMENT IS
IN
CO
MPLETE"
Can only enter test mode and system mode. Perform touch panel adjustment on adjustment screen
0108 "TIME SETTING IS INCOMPLETE" Can only enter test mode and system mode. Set clock.
0109 "PRINTER No.S INITIALIZATION IS
INCOMPLETE"
Can only enter test mode and system mode.
Printer initialization is incomplete.
In test mode, initialize printer unit memory in printer adjustment screen
1/2. (P-909*)
0110 "MACHINE SETTING IS Can onl
y
enter test mode and s
y
stem mode
.
Set model settin
g
s in test mode.
Rev. Feb 2015 2/40 Yellow highlights indicate updates

Ishida OMNi-4000 Error Codes and Troubleshooting
15.2 ERROR CODE (0200 - )
No. Message Symptom or Phenomenon Response or Check
0202 "PRODUCT MASTER IS NOT
REGISTERED"
PLU No. ** is not programmed.
Check PLU No.
Register the PLU on the REGISTRATION menu.
0203 "POP MASTER IS NOT REGISTERED" POP No. ** is not programmed. Delete ? Register POP on the REGISTRATION menu. If auto updating for POP No. is
set to "NO", it can not be deleted even if EXECUTE is pressed. Error display
"YES/NO" can be changed by LINK MASTER error setting.
0204 "ORIGIN MASTER IS NOT
REGISTERED"
Country of Origin No. is not programmed.
Delete?
Register the country of origin on REGISTRATION menu. If auto updating for
Country of Origin No. is set to "NO", it cannot be deleted even if EXECUTE is
pressed. Error display "YES/NO" can be changed by LINK MASTER error
setting.
0205 "EXTRA MSG 1 MASTER IS NOT
REGISTERED";
Ingredient No. ** is not programmed.
Delete?
Register ingredients on REGISTRATION menu. If auto updating for Ingredient
No. is set to "NO", it cannot be deleted even if EXECUTE is pressed. Error
display "YES/NO" can be changed by LINK MASTER error setting.
0206 "EXTRA MSG 3 MASTER IS NOT
REGISTERED"
Storage method No.** is not programmed.
Delete?
Register the storage method on REGISTRATION menu. If auto updating for
Storage Method No. is set to "NO", it cannot be deleted even if EXECUTE is
pressed. Error display "YES/NO" can be changed by LINK MASTER error
setting.
0207 "EXTRA MSG 2 MASTER IS NOT
REGISTERED"
Storage temperature No.** is not
programmed. Delete?
Register the storage temperature on REGISTRATION menu. If auto updating
for Storage Temp. No. is set to "NO", it cannot be deleted even if EXECUTE is
pressed. Error display "YES/NO" can be changed by LINK MASTER error
setting.
0208 "IMAGE NO. 1 MASTER IS NOT
REGISTERED"
Image No.1** is not programmed.
Check Image No.1**.
If auto updating for Image No.1 is set to "NO", it cannot be deleted
even if EXECUTE is pressed.
0209 "IMAGE NO. 2 MASTER IS NOT
REGISTERED"
Image No.2** is not programmed.
Check Image No.2**.
If auto updating for Image No.2 is set to "NO", it cannot be deleted
even if EXECUTE is pressed.
0210 "TRAY MASTER IS NOT Tray No.** is not programmed. Check Tray No.
0212 " IS NOT REGISTERED" ** is not programmed. Delete? Register FREE MASTER 1 on REGISTRATION menu. If auto updating
for Free Master 1 is set to "NO", it cannot be deleted even if EXECUTE
is pressed. Error display "YES/NO" can be changed by LINK MASTER
error setting. Free Master name must be careful as it can be changed
at “FREE MASTER NAME SETTING” in system mode.
0213 " IS NOT REGISTERED" ** is not programmed. Delete? Register Free Master 2 on REGISTRATION menu. If auto updating for
Free Master 2 is set to "NO", it cannot be deleted even if EXECUTE is
pressed. Error display "YES/NO" can be changed by LINK MASTER
error setting. Free Master name must be careful as it can be changed
at “FREE MASTER NAME SETTING” in system mode.
Rev. Feb 2015 3/40 Yellow highlights indicate updates

Ishida OMNi-4000 Error Codes and Troubleshooting
15.2 ERROR CODE (0200 - )
No. Message Symptom or Phenomenon Response or Check
0214 " IS NOT REGISTERED" ** is not programmed. Delete? Register Free Master 3 on REGISTRATION menu. If auto updating for
Free Master 3 is set to "NO", it cannot be deleted even if EXECUTE is
pressed. Error display "YES/NO" can be changed by LINK MASTER
error setting. Free Master name must be careful as it can be changed
at “FREE MASTER NAME SETTING” in system mode.
0215 " IS NOT REGISTERED" ** is not programmed. Delete? Register Free Master 4 on REGISTRATION menu. If auto updating for
Free Master 4 is set to "NO", it cannot be deleted even if EXECUTE is
pressed. Error display "YES/NO" can be changed by LINK MASTER
error setting. Free Master name must be careful as it can be changed
at “FREE MASTER NAME SETTING” in system mode.
0216 " IS NOT REGISTERED" ** is not programmed. Delete? Register Free Master 5 on REGISTRATION menu. If auto updating for
Free Master 5 is set to "NO", it cannot be deleted even if EXECUTE is
pressed. Error display "YES/NO" can be changed by LINK MASTER
error setting. Free Master name must be careful as it can be changed
at “FREE MASTER NAME SETTING” in system mode.
0219 "STORE MASTER IS NOT
REGISTERED"
STORE MASTER No.** is not programmed.
Check Store Master.
Register STORE MASTER on REGISTRATION menu.
0220 "PLU LINK MASTER IS NOT
REGISTERED"
PLU does not exist in the memory. Recall the correct PLU.
Program the PLU Number as needed.
0221 "EXCEEDED MAXIMUM TARE
WEIGHT (9.995 lb)"
"EXCEEDED MAXIMUM TARE WEIGHT (9.995 lb)" Check and reset the tare weight.
Check the weight value by the weight.
Upon release of error, tare weight is cleared.
0222 "TARE WEIGHT IS SET AT 0" Tare weight is not set yet. Set the tare weight. If "tare no setting error" is set to "not display"(in
setting mode, error menu), it will not appear as error.
0223 "COMMENT MASTER IS NOT
REGISTERED"
COMMENT MASTER No.** is not programmed.
Delete?
Register COMMENT MASTER on REGISTRATION menu. If auto
updating for comment is set to "NO", it cannot be deleted even if
EXECUTE is pressed. Error display "YES/NO" can be changed by
LINK MASTER error settin
g
.
0224 "LABEL MASTER IS NOT
REGISTERED"
Check LABEL SETTING MASTER No. Check the label setting in system mode. No.[***] is newly registered as
the default, press EXECUTE key.
0225 "LABEL FORMAT IS NOT
REGISTERED"
LABEL FORMAT No.** is not programmed. The format of label format No. is not registered. Set the format or check
the format No. on ITEM MASTER.
0226 "INTERNAL TOTAL MEMORY IS
INSUFFICIENT"
New data can no longer be stored. Number of data is over the maximum 4000 items (commodity name, 30
characters average). Delete unnecessary data and register new data. If
unable to delete, clear RAM as the RAM area is damaged, or main
board is faulty (P-910H-2）(Data is faulty).
Rev. Feb 2015 4/40 Yellow highlights indicate updates

Ishida OMNi-4000 Error Codes and Troubleshooting
15.2 ERROR CODE (0200 - )
No. Message Symptom or Phenomenon Response or Check
0227 "INTERNAL TOTAL MEMORY IS
FULL"
Preceding total is not added. Clear the total. RAM clear or faulty main board
（P-910H-2：097-5687-**）（Faulty data）
0228 "CHECK MEMORY CARD" Memory card is not inserted. Check memory card or CF (adapter).
0229 "IRREGULAR FILE SYSTEM" Error on internal file.
Sub error shows the detail of internal error.
It is necessary to check the content (sub error) of file and to set up
again.
0230 "TRAY WRAPPING IMAGE IS NOT
REGISTERED"
Image of package ** is not programmed Image of package must be registered.
0231 "THE MEMORY OF CF CARD IS
INSUFFICIENT"
Additional data can no longer be stored. CF capacity is at the limit or CF is faulty.
Rev. Feb 2015 5/40 Yellow highlights indicate updates

Ishida OMNi-4000 Error Codes and Troubleshooting
15.3 ERROR CODE (0300 - )
No. Message Symptom or Phenomenon Response or Check
0301 "THE EMERGENCY STOP SWITCH IS
PRESSED"
The emergency stop switch is blinking red on the
wrapping unit display.
Release emergency stop switch.
0302 "THE EMERGENCY STOP SWITCH IS
NOT PRESSED"
This occurs when the emergency stop switch is not
pressed.
Press the emergency stop switch.
0303 "THE FRONT COVER IS OPEN Occurs when the front cover is open
before operation.
Close the front cover
0304 "RIGHT SIDE COVER IS OPEN"
"THE INFEED LOWER COVER IS
This occurs when the Infeed lower unit cover is
open before operation.
Close the Infeed lower cover.
0305 LOWER INFEED DOOR IS OPEN Occurs when the Infeed unit is open before Set the Infeed unit.
0306 "RIGHT SIDE FILM REMOVAL DOOR
IS OPEN"
Occurs when the right side film removal cover is
open before operation.
Close right side film removal door.
0307 "LEFT SIDE FILM REMOVAL DOOR IS
OPEN"
Occurs when the left side film removal cover is open
before operation.
Close left side film removal door.
0308 RIGHT SIDE FILM LOADING DOOR IS
OPEN
Occurs when the right film replacement cover is
open before operation.
Close right film replacement door.
0309 "LEFT SIDE FILM EXCHANGE DOOR
IS OPEN"
Occurs when the left side film replacement cover is
open before operation.
Close left side film replacement door.
0310 "LEFT SIDE COVER IS OPEN"
"THE OUTFEED HAS PULLED UP"
Occurs when the outfeed unit is pushed up before
operation.
Lower outfeed unit.
0312 "EXTRA LABELS REMAIN" Label remains in the printer when operation started.
Separated by Bit.
Bit0 : Printer no. 1 (-0001)
Bit1 : Printer no. 2
Bit2 : Printer no. 3
Bit3 : Printer no. 4
Bit7 : Applicator (-0128)
Bit11 : Product in the wrapper (-2048?)
Remove the label according to the sub-error.
1. 0312-0128: Remove label remaining on the Applicator when ready
to pick the next label.
0313 "THE PRINTER THERMAL HEAD IS IN
UP POSITION"
Set thermal head 1. Press the [OK] button after latching down the thermal head.
2. Check the alignment of the thermal "head up" proximity sensor
switch (green).
3. Replace the thermal "head up" proximity sensor switch (green).
NOTE: selectin
g
Wra
p
Onl
y
mode does not b
yp
ass this error messa
ge
0315 "ITEMS HAVE ACCUMULATED IN
STOCK PART"
[OK] button, remove item in stock unit Confirm that product does not remain in the stock unit.
Check capacity detection sensor movement.
Rev. Feb 2015 6/40 Yellow highlights indicate updates

Ishida OMNi-4000 Error Codes and Troubleshooting
15.3 ERROR CODE (0300 - )
No. Message Symptom or Phenomenon Response or Check
0316 REGULAR
PRICE"
Numeric key, [OK] button Confirm and correct markdown price.
0317 "PRICE APIECE IS LOWER THAN
REGULAR PRICE"
Numeric key, [OK] button Set selected price as a bigger difference from the regular price.
0318 "MD UNIT PRICE IS HIGHER THAN
REGULAR PRICE"
Numeric key, [OK] button Set markdown unit price less than the regular unit price.
0319 "THE ORDER QUANTITY HAS BEEN
COMPLETED"
Attempted to turn out more than the designated
quantity
Press [OK] and continue with the next operation.
0321 "PRICE IS NOT INPUT" Does not occur when "do not display" is selected
for 0 price error
Enter price.
0322 "STARTING POINT RETURN
PROCESSING IS DONE"
Starting point return processing is performed by
pressing the [RETURN] button.
Only when the power supply is first turned ON.
Displayed when the power supply is turned ON and each mechanical
position returns to default.
0323 "THE LABEL ISSUE PATTERN IS NOT
SET UP"
Perform label issue pattern setting in system mode. Perform label issue pattern setting.
0324 THE LABEL MASTER IS NOT SET UP Numeric key, [OK] button Set label setting master.
0325 "WEIGHT IS OUTSIDE THE SETTING
RANGE"
[PRINT] button: print label; error will not occur.
[STOP] button: will not check weight until next unit
is called.
Numeric key: resolves error, but does not resolve
wei
g
ht check.
Adjust weight to within the set range
0326 "THE ORDER QUANTITY HAS BEEN
COMPLETED"
Displayed when "End message" is selected in
system data settings in system mode
Confirm order quantity.
0327 "IMMEDIATE BEFORE DATA IS
DELETED
This screen is displayed when the data value and
items in the wrapper become invalid.
Perform return processing by pressing the [RETURN] button.
0339 "MINIMUM VALUE IS LIGHTER THAN
FIXED WEIGHT"
[EXECUTE] button: Set fixed weight to the minimum
value.
[CANCEL] button: Release error.
Set minimum value equal to or larger than the fixed weight.
・Set it so the fixed weight ≦minimum value
0340 ITEM ELIMINATION WAS
PERFORMED
This screen is displayed when the item in the
wrapper becomes invalid as a result of item deletion
Press the [RETURN] button to perform return processing.
0341 "ITEMS REMAIN ON THE LIFT" Press the [PLU] button and remove the item
after clearing the error.
Confirm no items remain on the lift.
Check the commodity on lift detection sensor.
0342 THE POS CODE DID NOT
REGISTERED
Shown when printing is not allowed in the event of
a POS code unregistered error in setting mode 2
(
error
p
rocessin
g
selection settin
g
s
)
Register POS code
Rev. Feb 2015 7/40 Yellow highlights indicate updates

Ishida OMNi-4000 Error Codes and Troubleshooting
15.3 ERROR CODE (0300 - )
No. Message Symptom or Phenomenon Response or Check
0343 THE POS CODE DID NOT
REGISTERED
Shown when "no barcode" is set for POS code
unregistered error in setting mode 2 (error
processing selection settings).
This error occurs only when "POS code
unregistered error" is set.
Labels can be issued, but barcodes will not be
printed.
Register POS code
0347 "THE DOT OF A THERMAL HEAD HAS
RUN OUT"
Burnt out element(s) on the thermal print head.
Sub errors
-0001：Failed element has no affect on printing.
-0002：Failed element in printing area
-0003：Failed element is in the bar code.
Note: This error occurs when a PLU is called.
See error 0715-000x.
-0001: No problem for pricing. Will you check the following?
EXECUTE button：Check is performed.
STOP button：No check is performed.
-0002: Replace the thermal head.
EXECUTE button: Check is performed.
STOP button：No check is performed.
-0003: Bar code cannot be printed properly. Replace the thermal
head.
* This error occurs only when "Thermal Head Cut Error Display" (Setup
menu, Error Setup) is set as CONSIST or LINE CUT. Disable error
message by setting as NONE.
0348 "THE SCALE PLATE HAS
SEPARATED"
(-500g) is displayed due to the separation of the
scale plate, etc
Check if the scale plate is separated, check weight.
0349 "STORE NO. IS NOT CALLED" Occurs when call item has been completed but call
store no. hasn't been completed and is attempting
to change to production during store changeover.
Call the store no.
0350 "TRAY NO. IS NOT REGISTERED" Numeric entry, [OK] button Set tray no.
0351 "THE LABEL REMAINS Remove label, [OK] button Remove label.
Check label sensor.
0353 "MEMO PRESET IS ALREADY
REGISTERED
The already preset part is shown blinking after the
error is canceled.
Operation has become redundant.
0355 "TRAY NO. IS NOT REGISTERED" Numeric keys, [OK] button Register in the tray master.
0356 "NO CF CARD" [OK] button Insert CF card.
0357 "THERE IS NO DICTIONARY FILE" [OK] button Put dictionary file on the CF card.
0358 "THE CONNECTION SETUP IS NOT
DONE"
Numeric keys, [OK] button Connect journal printer.
Rev. Feb 2015 8/40 Yellow highlights indicate updates

Ishida OMNi-4000 Error Codes and Troubleshooting
15.3 ERROR CODE (0300 - )
No. Message Symptom or Phenomenon Response or Check
0359 "THERE IS NO WORD FILE" [OK] button Put word file on the CF card.
0360 "THE TENSION ADJUSTMENT IS
CHANGED"
*Film Tension adjustment data is changed in normal
mode.
*Is tension adjustment data repealed?
[EXECUTE] DISABLED.
[CANCEL] ENABLED.
[INFEED] REGISTER TO TRAY MASTER.
0361 THE POWER SUPPLY WAS
SWITCHED ON
This error records the power is applied to the error
log.
This error number records the power being applied to the error log.
0362 THE MODEL SETUP IS NOT
COMPLETED
Can only enter test mode and system mode. Set model settings in test mode.
0368 "ITEMS REMAIN IN THE WRAPPER" The front cover was opened when the wrapper
stopped and items remained on the lift.
To close the cover, press the [PLU] key to discharge the item.
Added to the total amount.
Rev. Feb 2015 9/40 Yellow highlights indicate updates

OMNi-4000 Error Codes and Troubleshooting
15.4 ERROR CODE (0400 - )
No. Message Symptom or Phenomenon Check OMNi-3000
0401 THE WRAPPER IS NOT CONNECTED No 24VDC from wrapper power supply. No red status
LEDs on sensors. Cannot clear error message.
The console～Wrapper(P-857) connector/harness Check
P-857(F1, F2)Check
Rear Fuse Panel(F15, F16)Check
P-910/P-918/P-857/24V Power Suppl
y
Er
r
(Wrappe
r
）
/
Er
r
1101
Communication is not possible between boards P-910 ->P-918 ->P-920.
[Response] Press the [Re-try] key to re-attempt communication.. If an error re-occurs, check the list below for
probable causes.
1）Connector removed
2）Burned out harness
3）Board P-910 is faulty
4）Board P-918 is faulty
5）Board P-857 is faulty
This error can also occur when there is a closed circuit failure in the RS-485 line P-915 and P-916. Check this if
this is not repaired by steps 1 through 5.
Connect P-916, and P-857 one by one and look for a closed circuit failure.
1102
The console～Wrapper(P-857) connector/harness Check
P-857(F1, F2)Check
Rear Fuse Panel(F15, F16)Check
P-910/P-918/P-857/24V Power Supply Err （Wrapper）/Err
1101
Communication is not possible between boards P-910 ->P-918 ->P-920.
[Response] Press the [Re-try] key to re-attempt communication.. If an error re-occurs, check the list below for
probable causes.
1）Connector removed
2）Burned out harness
3）Board P-910 is faulty
4）Board P-918 is faulty
5）Board P-857 is faulty
This error can also occur when there is a closed circuit failure in the RS-485 line P-915 and P-916. Check this if
this is not repaired by steps 1 through 5.
Connect P-916, and P-857 one by one and look for a closed circuit failure.
1102
0403 THE PROBLEM AROSE IN WRAPPER Send command and receive command do not match
The command sent to P-857 by P-910 and the command
that returned from P-857 do not match.
This does not occur during normal operation, but it is believed to occur from the effect of noise. Cancel by
restoring power.
1101
0406 THE WRAPPER DETECTED THE
INSTANT POWER FAILURE
Board P-857 was reset twice Restore power. If the error re-occurs, check the list below for probable causes.
1）Power to the power unit (AC 200V) is unstable
2）Check the power unit output voltage (DC 24V) Power unit placement
1101
0407 THE INSTANT POWER FAILURE
OCCURRED BY THE CONSOLE
Board P-857 was reset twice Restore power. If the error re-occurs, check the list below for probable causes.
1）Power to the power unit (AC 200V) is unstable
2）Check the power unit output voltage (DC 24V) Power unit placement
1101
0409 THERE WAS NO RESPONSE FROM
WRAPPER
P-910<- P-918<- P-857 (P-857 is not responding) Rear panel fuses: F15, F16 (250V, 3A) [No sensor status lights]
P-857 CPU board fuses: F1 (3A), F2 (1A)
No 24V DC output from P.S. [lower, left]. Check PS fuse: F1 (250V, 12A, ceramic) [No sensor status lights]
Remove both XJ-11 and XJ-17 from P-916and check if the same error is displayed.
Continue here if the error content changes.
Remove the connector (No communication with P-910 and P-857)
Harness burn-out (No communication with P-910 and P-857)
Board P-857 is faulty
Board P-918 is faulty
Board P-910 is fault
y
1101
No 24VDC from wrapper power supply. No red status
LEDs on sensors. Cannot clear error message.
0402 THERE WAS NO RESPONSE FROM
WRAPPER
Rev. Feb 2015
10/40
Yellow highlights indicate updates