Ricoh Aficio SP 100SU e Installation instructions

RICOH Americas Corporation Content ID# rfg053167
Ver.Final Page 1 of 18 6/26/2012
Subject to change without notice
Product Support Guide
Model M101 / M102 / M103
Introduction
Model Type
Low cost printer/MFP
Launch Date
06/29/2012
Serial Number
Prefix
T27 / T28 / T29
Product Code
M101 / M102 / M103
Brand/Model Name
Product Code
Ricoh
M101
Aficio SP 100 e
M102
Aficio SP 100SU e
M103
Aficio SP 100SF e
Product Concept
Predecessor model
None.
This model is a new segment machine
whose price and print speed are low.
Hardware:
Productivity : 13 ppm.
Features for all models:
The world thinnest printer.
High first print speed.
Connectivity/Software support
Low cost controller for
developing countries.
USB port
(No network connectivity is available.)
USB TWAIN driver.
GDI driver (M101 and M102 / M103 are only supported for use with Windows. )

Product Support Guide
Model M101 / M102 / M103
Ver.1.0 Page 2 of 18 6/26/2012
Subject to change without notice
Main Frame
Item
Model Name
EDP Code
Notes
M101
Ricoh Afico SP 100 e
406943
M102
Ricoh Aficio SP 100SU e
406944
M103
Ricoh Aficio SP 100SF e
406945
NOTE: Order Numbers are provided for reference purposes only. Please use your Pricing Guide for proper
order numbers to insure you receive the correct branding emblem.
Order Number
Options
Item
Description
EDP Code
Product
Code
Common / Unique
Notes
USB Cable
6’ USB Cable (A-B)
004051MIU
-
Common
Supplies/Yields
Item
Name
Order Code
Target Yield
ISO/IEC
3 P/J_5%
Ricoh
AIO
Print Cartridge SP 100LA
407165
1.2K
TBA
Supply Yield Condition:
1) ISO/IEC19752 & 3 page per job at 5% coverage is used to measure the above cartridge yields.
2) The condition is standard temperature and humidity.
3) This yield number may change depending on the circumstances and printing conditions.
4) Storage period for toner is 18 months.
5) StarterAIO yield is ~500 prints.

Product Support Guide
Model M101 / M102 / M103
Ver.1.0 Page 3 of 18 6/26/2012
Subject to change without notice
Option Compatibility
USB Cable is the only option for these models.
Branding Information
Branding is not required as the machines are shipped as Ricoh.
Configuration
Main Frame Configuration
MFP Options
No options
Feature Comparison To Previous Version
New low cost, “thin”, laser printers designed for developing countries and “personal” use (Windows computer/USB.)
M101 - GDI Printer
M102 - (3in1) GDI Printer, Color Scanner (Flatbed), and B&W Copier.
M103 –(4in1) GDI Printer, Color Scanner (Flatbed and ADF), B&W Copier, and Fax.
M102 (SP 100SU e) (3in1)
M101 (SP 100 e) Printer M103 (SP 100SF e)(4in1)

Product Support Guide
Model M101 / M102 / M103
Ver.1.0 Page 4 of 18 6/26/2012
Subject to change without notice
Installation
Installation Requirements
Temperature Range:
15 C to 25 C (59 F to 77 F)
Humidity Range:
30% to 70% RH
Ambient Illumination:
Less than 2,000 lux (do not expose the AIO to strong light, especially direct
sunlight)
Ventilation:
3 times/hr/person
Ambient Dust:
Less than 0.075 mg/m3 (2.0 x 10-6oz/yd3)
Avoid areas exposed to sudden temperature changes:
Areas directly exposed to cool air from an air conditioner.
Areas directly exposed to heat from a heater.
Do not place machine where it will be exposed to corrosive gas or vapor.
Do not install the machine at any location over 2,000m (6,562 ft.) above sea level.
Place the machine on a strong and level base. Inclination on any side should be no more than 5mm (0.2”)
Do not place the machine where it may be subject to strong vibrations.
Machine level
Front to back: within 5mm (0.2”) of level
Right to left: within 5mm (0.2”) of level
Power Requirements
Input voltage level: 110 - 120 V, 60Hz: 6A
Do not place anything on power cord.
The required wall outlet is a NEMA 5-15R (receptacle)
Space
Foot Print
A (Front)
400mm (16”)
B (Left)
100mm (4”)
C (Rear)
200mm (8”)
D (Right)
100 mm (4”)
Dimensions (W x D x H):M101: 402 x 368.5 x 119 mm (15.83” x 14.51” x 4.69”.)
M102: 402 x 368.5 x 163 mm (15.83” x 14.51” x 6.42”.)
M103: 402 x 368.5 x 205 mm (15.83” x 14.51” x 8.07”.)
Note: Measuring conditions: Front door closed. Rear vertical paper tray, not extended.

Product Support Guide
Model M101 / M102 / M103
Ver.1.0 Page 5 of 18 6/26/2012
Subject to change without notice
Power Consumption / Noise Emission
Power Consumption
Power
consumption
BTU/hr.
M101
M102
M103
Copying
Avg. 250W or less
854 or less
Standby
Avg. 55W or less
188 or less
Sleep
Less than 5W
Less than 17
Noise Emission / (Sound Pressure Level)
Main Unit
M101 / M02 / M103
Printing
60.6 dB
Standby
40 dB
NOTE: The above measurements were made in accordance with ISO
7779. The measurements were taken from the normal position of
the operator.
Installation Times
Unit
Installation
Time
(Minutes)
Unit
Installation Time
(Minutes)
USB cable
5
Storage/Transportation
Storage
Transportation
Mainframe(*1)
-30°C to 40°C (-22 to 104°F)
15% to 80% Relative Humidity
-30°C to 40°C (-22 to 104°F)
15% to 95% Relative Humidity
AIO
-30°C to 40°C (-22 to 104°F)
15% to 80% Relative Humidity
-30°C to 40°C (-22 to 104°F)
15% to 80% Relative Humidity
NOTE: (*1) Do not store more than 12 hours in temperatures between 45 and 50°C(113-122°F). Do not store
more than a 1 week in temperatures between 40 and 45°C(104-113°F).Store in a dry, dark place where
temperature does not exceed 40°C (104°F) on continuance storage/transportation conditions.

Product Support Guide
Model M101 / M102 / M103
Ver.1.0 Page 6 of 18 6/26/2012
Subject to change without notice
Parts / Special Tools / Maintenance
PM Parts / Yields
Mainframe
User Maintenance
AIO (All in One cartridge)
Options
No options
Special Tools & Lubricants
Item
Part Number
Description
Q’ty
Unique or Common
1
-
PC for Windows 2000/XP/Vista/7,
Windows server 2003/2003 R2,
2008. (USB)
Note: PC is necessary to update
the firmware
1
Used in common with other
printers.
Target Reliability
Model
M101
M102
M103
Average Monthly Volume
300
pages /month
350 pages/month
350 pages/month
Max. Monthly Volume
less than 10,000
pages/month
less than 10,000
pages/month
less than 10,000
pages/month
PM Interval
N/A
N/A
N/A

Product Support Guide
Model M101 / M102 / M103
Ver.1.0 Page 7 of 18 6/26/2012
Subject to change without notice
Specifications / Documentation
Engine
SP 100 e
SP 100SU e
SP 100SF e
Type
Desktop
Technology
Scanning Method
NA
CIS
Print Engine
Electrophotographic
Printing Speed
A4/LT
Up to 13 ppm/13ppm
First Print Speed
Less than 13 sec *1
Warm-up Time
Less than 25 sec*2
Printing Resolution
1200 x 600 dpi, 600 x 600 dpi
Duplex Printing
Manual
Weight
Starter AIO incl.
6.2kg / 13.6lb
8kg / 17.6lb
9kg / 19.8lb
Starter AIO excl.
NA
NA
NA
Input capacity
(A4/LT)
Std Tray
NA
Bypass tray
50 sheet
ADF
NA
NA
up to 15 sheets
Output capacity (A4/LT)
10 sheet face-up tray
Paper Size
Std.Tray
NA
Bypass Tray
A6SEF～A4/LT
ADF
NA
A6SEF～A4/LT
Media Type
Std. Tray
NA
Bypass Tray
Plain Paper, Recycled Paper, Thin paper, Thick paper
Paper Weight
Std. Tray
NA
Bypass tray
60 - 105g/m2 (16-28lb. Bond)
ADF
NA
64 - 90g/m2
(17 - 24lb. Bond)
*1: From time when printer receives job in ready mode, to paper ejection.
*2: From energy saver mode to ready.

Product Support Guide
Model M101 / M102 / M103
Ver.1.0 Page 8 of 18 6/26/2012
Subject to change without notice
Copier General Features
SP 100 e
SP 100SU e
SP 100SF e
1st copy speed
-
Less than 27 sec*1
Maximum original
size
Platen
-
A4 (210 x 297mm) /
Letter (8 ½” x11”) (215.9 x 279.4mm)
ADF
-
NA
A4 (210 x 297mm) /
Letter (8 ½” x11”)
(215.9 x 79.4mm)
Copy speed
A4/Letter
-
Up to 13 cpm / 13cpm
Multiple copy
Stack
-
Yes (Up to 99)
Sort
-
Yes
Resolution
-
600 x 600 dpi (Platen), 600 x 300 dpi
(ADF)
Reduction / Enlargement
-
25% - 400% in 1% increments
Duplex copy
-
Yes (Manual)
Interrupt copy
-
NA
NA
Combine copy
-
Yes
Yes
ID Card copy
-
Yes
Yes
*1: From ADF
Options
No Optional Accessories.

Product Support Guide
Model M101 / M102 / M103
Ver.1.0 Page 9 of 18 6/26/2012
Subject to change without notice
Printer
Controller
SP 100 e
SP 100SU e
SP 100SF e
CPU
ECB: R4F24255NVFPU CTL: IALE-2
RAM
16MB
16MB
32MB
Hard Disk Drive
NA
NA
NA
PDL
GDI (DDST)
Print
Resolution
Engine
1200 x 600 dpi, 600 x 600dpi
Fonts
NA
Connectivity
Host Interface
High-Speed USB2.0
Network Protocol
N/A
Operating
Systems/Network
XP Home Edition, XP Professional, XP Professional x64 Edition, Vista,
Win7 ,Server2003/2008
Printable Area
Portrait Landscape
1:
4.2mm
2:
4.2mm
3:
4.2mm
4:
4.2mm

Product Support Guide
Model M101 / M102 / M103
Ver.1.0 Page 10 of 18 6/26/2012
Subject to change without notice
Input Paper Size
A: Supported and the size is automatically detected.
B: Supported but the size is not automatically detected. (The size needs to be set by operation panel and printer driver.)
C: Need to input paper size by operation panel and driver.
N: Not supported.
Type
Size
Standard Tray
Bypass Tray
Plain Paper
A3
297 x 420mm
NA
N
A4
210 x 297mm
B
B5
176 x 250mm
B
A5
148 x 210mm
B
A5 Long Edge
210 x 148mm
N
B6
125 x 176mm
C
A6
105 x 148mm
C
DLT
11'' x 17''
N
Legal
8 1/2'' x 14''
N
Letter
8 1/2'' x 11''
B
Executive
7 1/4'' x 10 1/2''
C
Half Letter
5 1/2'' x 8 1/2''
B
F
8'' x 13''
N
Foolscap
8 1/2'' x 13''
N
Folio
8 1/4'' x 13''
N
8 Kai
267 x 390mm
N
16 Kai
195 x 267mm
C
Envelopes
Com10
4 1/8'' x 9 1/2''
N
Monarch
3 7/8'' x 7 1/2''
N
C5
162 x 229mm
N
DL Env
110 x 220mm
N
Custom
Width
90 - 216.0mm
C
Height
148 - 297mm
C

Product Support Guide
Model M101 / M102 / M103
Ver.1.0 Page 11 of 18 6/26/2012
Subject to change without notice
Scanner
SP 100 e
SP 100SU e
SP 100SF e
Color/Mono
-
Color
Resolution (Optical)
From Glass
-
600 x 600 dpi
From ADF
-
600 x 300 dpi
Resolution (Interpolated)
-
NA
Gray scale
-
256
Scanning speed
(300dpi) Letter/A4
Monochrome
-
NA
Full Color
-
NA
Maximum original
size
Platen
-
A4 (210 x 297mm) /
Letter (8 ½” x11”) (215.9 x 279.4mm)
ADF
-
A4 (210 x 297mm) /
Letter (8 ½” x11”) (215.9 x 279.4mm)
Scan Depth
-
24bit/dot(Input), 1bit/dot(Output)
PC Interface
-
Full-Speed USB2.0
Full-Speed USB2.0
TWAIN Compliant
-
TWAIN, WIA
Document Scanning Area
Copy
Fax
PC Scanner
Main Scanning
216mm
(8.5”)
210mm
(8.27”)
220mm
(8.66)

Product Support Guide
Model M101 / M102 / M103
Ver.1.0 Page 12 of 18 6/26/2012
Subject to change without notice
Fax Features
SP 100 e
SP 100SU e
SP 100SF e
Compatibility
-
-
SUPERG3
Coding System Compression Method
-
-
MH / MR /
MMR
Modem Speed
-
-
33,600bps
Transmission Speed
-
-
Approx 3 sec
Memory Backup
-
-
NA
Smoothing
-
-
NA
One Touch Dial
-
-
NA
Speed Dial/Group Dial
-
-
100 locations
Automatic Redial
-
-
Yes
Dual Access
-
-
Yes
Time Indicator
-
-
NA
User Parameter Setting
-
-
Yes
Internet FAX
-
-
NA
PC FAX
-
-
NA
Contrast Control
-
-
NA
Transmission Features
SP 100 e
SP 100SU e
SP 100SF e
Memory Transmission
-
-
up to 500
pages (ITU-
T#1 Test
Chart,
8x3.85/mm)
Color Fax
-
-
NA
Broadcasting
-
-
Yes*2
Manual Broadcasting
-
-
NA
Send Later
-
-
NA
Error Correction Mode
-
-
NA
Page Retransmission
-
-
Yes
Forwarding (to another fax machine)
-
-
NA
Forwarding (to email address)
-
-
NA
Batch Transmission
-
-
NA
Polling Transmission
-
-
NA
Double Sided Transmission
-
-
NA
*2: Processing is serial, but almost sends data at the same time.
Reception Features
SP 100 e
SP 100SU e
SP 100SF e
Polling Reception
-
-
NA
Duplex Printing
-
-
NA

Product Support Guide
Model M101 / M102 / M103
Ver.1.0 Page 13 of 18 6/26/2012
Subject to change without notice
MFP Supported Environments
OS
PCL6
PostScript3
DDST (GDI)
Windows 2000 Professional
NA
NA
Yes
Windows XP Home
NA
NA
Yes
Windows XP Professional
NA
NA
Yes
Windows XP Professional x64 Edition
NA
NA
Yes
Windows Vista
NA
NA
Yes
Windows 7
NA
NA
Yes
Terminal Service & Citrix MetaFrame
Not Supported
Mac OS
Not supported.
UNIX Filter
Not supported.
Novell Netware
Not supported.
SAP/R3 Environment (Device Type / Barcode & OCR Package)
Not supported.
OS/400 HPT
Not supported
Utility Software
Software
Description
Bundled Utility
DDST Driver (GDI print driver), PC TWAIN / WIAdriver (PC color
scan), SOM (Smart Organizing Monitor for making machine settings
from PC)

Product Support Guide
Model M101 / M102 / M103
Ver.1.0 Page 14 of 18 6/26/2012
Subject to change without notice
Print Driver Information
(Watermarks tab shown on next page)

Product Support Guide
Model M101 / M102 / M103
Ver.1.0 Page 15 of 18 6/26/2012
Subject to change without notice
Other MFP Support Information
Not Applicable
Counters
M003 - User Tools Arrow up OK OK (Prints configuration page with counters.)
M001 / M002 / M003 Open Driver on Computer attached to printer PropertiesEnter
Smart Organizing Monitor (button on bottom left of driver screen) select User Tool tab
select Configuration Page in “List/Test Print” drop down list Print (Prints
configuration page with counters.)
Paper
Recommended Throughput Material
Not Applicable

Product Support Guide
Model M101 / M102 / M103
Ver.1.0 Page 16 of 18 6/26/2012
Subject to change without notice
Non Recommended Throughput Material
Refer to pages in the Operators Instructions Hardware Guide.
Do not use any of the following kinds of paper or a fault might occur:
Aluminum Foil, Carbon paper,
Conductive paper
Paper meant for an inkjet printer
Bent, folded, or creased paper
Torn paper
Thermal fax paper
Art paper
Paper with perforated lines
Hemmed-edge paper
Tab stock
Slippery paper
Perforated paper
Rough paper
Thin paper with little stiffness
Paper with a dusty surface
Envelopes
Special Paper
Not Applicable
Firmware Information
Firmware
Loaded using Smart Device Monitor
Firmware
Firmware Type
Engine
Engine
GDI-CTL
Controller

Product Support Guide
Model M101 / M102 / M103
Ver.1.0 Page 17 of 18 6/26/2012
Subject to change without notice
SD Card Arrangement
N/A
Contact Information
Name
Contact
Technical Services Call Center (Hotline)
Ricoh: [phone]
Savin: [phone]
Lanier: [phone]
Application Help Desk (Software
Issues)
Ricoh Phone Card: 2 Call - 000781MIU, 5 Call - 000900MIU
Savin Phone Card: 2 Call - 12992, 5 Call - 12993
Hytec Parts and Logistics Control
[phone] http://www.nrc-usa.com
Technology Solutions Resource Center
http://www.tscweb.net
Headquarter Web Sites
Ricoh Corporation: http://www.ricoh-usa.com
Savin Corporation: http://www.savin.com
Gestetner Corporation: http://www.gestetnerusa.com/
Lanier Corporation: http://www.lanier.com
IKON A Ricoh Company: http://www.ikon.com/
Material Safety Data Sheets
(800) 336-MSDS (6737)
Ricoh University
973.882.2200. http://www.ricohuniversity.com
Training Information
Documentation
Description
RFG E-Source Number
Selfpace Course
Ricoh university web site.
Operator’s Manual
rfg053092
Service Manual
rfg053090
Parts Catalog (PDF)
rfg053093
3D Parts Catalog (ZIP)
rfg053094
Point to Point Diagram
rfg053091
Please refer to the http://www.ricohuniversity.com/ web site for the most up to date training information.
Please be aware that once a model or series is out of production, the Field Service Manual, Technical Service
Bulletins and Ricoh University should be referenced for the most current information. Check the TSC website
and e-source.

Product Support Guide
Model M101 / M102 / M103
Ver.1.0 Page 18 of 18 6/26/2012
Subject to change without notice
Revisions
1.0 Final