Ridgeback Errand User manual

USERMANUAL
Ridgeback - Errand
Pictures in this user manual are for illustrative purposes only and subject to change

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Table of contents
Warnings ........................................................ 3
Product description ............................................ 4
Quick start....................................................... 5
Display........................................................... 6
Assist functions ................................................. 7
Connecting new devices ...................................... 8
Troubleshooting in App ........................................ 9
Troubleshooting ............................................... 10
Mounting/dismounting of battery ............................11
Battery charger .................................................11
Charging........................................................ 12
Battery capacity and use ..................................... 13
Winter storage ................................................. 14
Transportaion of e-bike ....................................... 15
Road trac law................................................. 15
Insurance ....................................................... 15
Disposal ........................................................ 16
Class 1 description............................................. 17
UK declaration of conformity................................. 17
Technical data ................................................. 18
Battery specications ......................................... 19

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Important! Always read the safety instructions before use. If the precautionary measures
described are NOT followed, the warranty is void.
• To ensure that the charger and battery are handled in a safe way, and that users
involved understand the danger thereby, charging of the battery must only be handled
by persons aged 8 and up.
• Persons with reduced physical, sensory or mental abilities, lack of experience or
knowledge must be supervised or trained in the use of the battery and charger.
• Do not let children play with the battery and/or charger. Children must be supervised if
they perform any kind of cleaning and/or maintenance
• DO NOT attempt to recharge non-rechargeable batteries with the battery charger
• For safety reasons, if charging the battery indoors then the battery should be
recharged in a room with a re alarm installed
• Do not place the charger or the battery near ammable materials. Ensure the battery
and charger are placed on a reproof surface before charging.
• Only charge the battery with the included charger
• Do not dismantle or damage the battery
• Only use the battery included
• Do not throw the battery into a re
• Do not immerse the battery in water or any other liquid
• Never charge the battery at temperatures below 32ºF (0ºC) or above 113ºF (45ºC)
• Do not heat, short circuit, puncture or otherwise mistreat the battery
• Do NOT change/manipulate the electrical system
• Disposal of batteries, see page 16
• Transportation of e-bike, see page 15
Warnings

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Product description
Errand is the perfect choice if you want an electric bike that can be used for varied
purposes, as the bike is suitable for driving in both at and hilly terrain.
The motor is integrated in the rear wheel and the battery is integrated in the frame. In
that way the weight distribution is optimal.
The bike is UKCA marked and produced according to the guidelines in the standard
BS 15194:2017.
Note!
• Use of a bike trailer in combination with the e-bike is not allowed
• Always use original spare parts when replacing electrical components
• Do NOT clean the e-bike with a high-pressure cleaner
• If the electrical system is modied the warranty is void

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Quick start
1. Mount the battery and turn the key right, then press the ON/OFF button on the
display.
2. Start pedalling and the motor will start assisting according to the assist level
selected.
3. Adjust the assist level with the “Up” and “Down” arrows.
4. The assist function will cut o when the user stops pedalling or when the bike
exceeds 24,6 km/h.
Check page 6 and 7 for a more thorough explanation covering the buttons.

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Display
The display is operable by 3 buttons from the left side of the handlebar.
• 5 levels of blue light indicate battery state of charge.
• 5 levels of green light after buttons are pressed indicate assist level.
• Error codes are integrated to the display and displayed by ashing LED’s
Attention! If the rst LED in the battery indicator starts to ash, this indicates that the
system has detected an error.
BATTERY-/ASSIST
INDICATOR
ON/OFF
UP/DOWN

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Assist functions
The display has 2 dierrent assist functions:
• Assist levels (1-5), choosable by using up/down buttons.
• Walk assist is selected by holding down the ”down” button.
• Light is toggled on and o by holding down the ”up” button.
If walk-assist function is supported by the bike, it allows you to drive up to 6 km/h
without the use of the pedals and regardless of the assist level setting. This function
is, for example, used on hills and other rough paths.
When the phone is connected by Bluetooth, it is possible to access more real time
features such as:
• Current speed.
• Trip counter.
• Assist type (eco/speed/dist).
• Map.
• Basic functions (timer, battery status, assist level osv.).
The system includes 3 dierent assist types:
Pedal speed sensor system
• Speed mode.
• ECO mode.
• Take me home (Set distance).
Extended features with Mobile App

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Attention! The app “Promovec Connect+” must be downloaded before it is possible to
access the above functions.
Links:
IOS: https://apps.apple.com/gb/app/ebike-connect/id1458723615
Android: https://play.google.com/store/apps/details?id=com.ektos.e.bike.client
Turn on the Bluetooth, open for the app and the follow the onscreen instructions.
Start by turning on the display on the bike.
Tap the “new bike” in the app and a list of available bikes will now appear on the
screen.
Select your bike and complete the onscreen instructions. It is possible to rename the
bike while it is added to the bike list.
Return to the home screen and select your newly added bike.
Your electric bike is now connected!
Note: With the app you have the option to connect with multiple e-bikes
and select the specic one you need before your departure.
Connecting new devices

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YOUTUBE LEARNING VIDEOS
HOW TO PAIR YOUR DISPLAY:
https://youtu.be/LZHgKPralBg
SETTING THE WHEEL SIZE:
https://youtu.be/2EAdE9FVgxc
SETTINGS FOR BACKLIGHT AND CHANGE BETWEEN
METRIC AND IMPERIAL UNIT OF LENGTH:
https://youtu.be/TTIzjYc9Aew
USING ASSIST LEVELS, BIKE MODES AND THE MAP:
https://youtu.be/cZkBSOM0j0U
Troubleshooting in APP
If problems occur when using the app try the following list to troubleshoot:
1. Turn on Bluetooth in the mobile settings
2. Restart the app
3. Update Connect+ to the latest version
4. Make sure the Smartphone is not connect in both the app and under bluetooth
settings
5. Disable/uninstall other apps using Bluetooth
Contact you dealer if this list does not solve the problem.

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Troubleshooting
If the rst LED in the battery indicator starts to ash, this indicates that the system has
detected an error. The numbers of ashes determine the error code.
NUMBERS OF
FLASHES DESCRIPTION SOLUTION
1Motor error. Check motor connection.
Contact retailer.
2Controller fejl. Contact retailer.
3Display error. Check display connection.
Contact retailer.
4Low battery voltage. Recharge the battery.
5Brake sensor error.
Reset the handbrake to start position.
Check the light connection for moisture.
Contact retailer.
6Speed sensor error. Check the display connection for moisture.
Contact retailer.
7Battery error. Contact retailer.
8Overload.
Check connections.
Restart the bike.
Contact retailer.
9Communication error. Check the display connection for moisture.
Contact retailer.
10 Battery voltage to high Contact your dealer
11 Display error. Check the display connection.
Contact retailer.
12 Temperature error Reduce the workload or cool of the motor.
Contact your retailer.
13 Only with centermotor.
Torque sensor error. Contact retailer.
*Check the wire connections:
• are connected
• are free from water
• the pins are not bend or damaged

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Mounting/dismounting of battery
Batteristatus
Button
Key
The e-bike is equipped with a downtube 2 battery.
1. Slide the battery onto the controller bracket on the frame
2. Use the key to lock the battery in place
3. Remove the battery by turning the key left and push the battery up and out
Note! The USB plug is for service and NOT for charging of other devices
Controller
bracket
Chargeplug
Battery charger
The charger will be supplied with one out of three dierent charging sockets illus-
trated below. Charging sockets
Single
3-Pins
4-Pins
Charging socket
Power connector
Power/Charge diode

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Charging
Charging must be done indoors or in an open shed as the charger is only splash proof.
Charging should be done at 18–20°C. Never charge a battery if the temperature is be-
low 0°C or over 45°C.
Note! It is important that the order of the points for charging the battery is followed,
regardless of whether the battery is mounted/removed.
Connecting the charger
1. Plug the charger into the battery charging connector
2. Set the network plug into the power outlet and switch the charger on
Power/Charge diode
• If the battery charger is connected to mains, the diode lights red (With no battery
connected)
• When the battery is connected to the charger and the diode lights red, then the
battery should be recharged
• When the Power/Charge LED shows green, the battery has been recharged
• Turn the power o before disconnecting the charger from the battery
General
• To keep the battery in good condition, we recommend that you ocassionally
charge the battery for a minimum of 24 hours after the green light appears. The
reason being that this will balance out each cell, providing a healthy battery
• After charging, insert the small rubber cover into the battery slot to protect it
against dirt.
• When a battery has been fully recharged, the battery charger will enter stand-by
state and use very little power. It is recommended to unplug the charging socket
and switch o the charger if you do not need the battery for a long time.

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Battery capacity and use
The electric bike uses maintenance-free Li-ION batteries. The battery delivered in this
kit is about 40-60% charged at the factory.
Before using the battery, it must be fully charged with the supplied charger (Green
LED lights).
We recommend that the battery stays connected to the charger for 24 hours after the
green light appears, as it provides a better balance between each cell in the battery.
The optimal charging environment would be at 20°C or 68°F.
Frequent charging of the Li-ION battery can extend the battery life. Be aware that
the capacity of the batteries decreases over time. Several factors, such as low
temperatures, tire pressure, weather/road conditions, user weight and own physical
eort has an inuence on the range of the battery. As a user, you therefore have a big
inuence on the range.
Battery registration
Register your battery at www.Promovec.com and to receive a 2-year capacity guarantee.
In addition, Promovec A/S oers a 2-year capacity guarantee on all batteries for electric
bikes equipped with Promovec’s electrical system.
The guarantee covers a minimum battery capacity of 70% in 2 years from date of
purchase. To qualify for this 2-year capacity guarantee the battery must be registered
at www.Promovec.com. Registration must take place within 14 days from the date of
purchase.

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Maintenance
It is recommended to clean the bike and lubricate moving parts at regular intervals.
In order to maintain and preserve electric bike’s condition, we recommend an
inspection two times a year, however, at least one a year by a professional workshop.
Be aware, that wearing parts such as tire, chain, brake pads are replaced as needed.
Do NOT use a high-pressure cleaner when cleaning the bike as it may damage the
electrical components.
Frame number
The electric bicycle is provided with a frame number. It is located under
the crank.
Winter storage
If the electric bike is set aside for storage (more than one month), it will be enough to
recharge the battery once a month for 24 hours to keep the battery in good condition.
The batteries should always be fully charged in storage since they cannot aord to
stand discharged completely or partially for a long time.

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Road Trac Law
While riding your e-bike, you must adhere to all trac laws in the area. We also
recommend you use a front headlight and rear taillight when riding; day or night. It is
your responsibility to understand and follow regulated laws which pertain to the use
and ownership of e-bikes and where you can or cannot ride them. This also includes
personal insurance.
Transportation of e-bike
If the electric bike is due to be transported, this must be carried out in a responsible
manner. We recommend that the bike is transported with an approved bicycle carrier
marked with TÜV and is specially made for electric bike. The reason being, that electric
bikes are heavier compared to traditional bike, which requires a bicycle carrier with a
larger load capacity.
Before transporting your electric bike, remove the battery and cover the bike for any
humid weather conditions.
Insurance
An electric bike for insurance purposes as an ordinary bicycle, it is usually covered by a
standard household insurance. However, we recommend that you talk to your insurance
agent about the technical aspects of E-bike.

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Disposal
All municipalities have established collection systems, where waste can be collected
from households or free can either be submitted at recycling stations and other
collection sites. Additional information is available from your local authorities.
Over time the e-bike and components will be worn out. It is recommended to dispose
worn parts according to local guidelines within your area. Sort and dispose of worn
parts in the following manner:
• Environmentally hazardous waste: Batteries*
• Electronics: Motor, display, cables og lights
• Plast: Grip, fenders and chaincase
• Rubber: Tires
• The rest of the E-Bike: Metal
This is to ensure an eective management o our common natural resources and the
way we dispose of toxic waste and pollutants.
*Batteries are marked with the crossed-out garbage. It symbolizes that wasted
batteries must not be disposed of with normal household waste but must be collected
separately.

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Class 1 description
Bicyles and Epacs used on regular paved surface where the tires are
intended to maintain ground contact at average speed.
Intended average speed range: 15 to 25 km/h
Intended drop/jump height: <15 cm
Intended riding purpose: Commuting and leisure with moderate eort
UK - Declaration of conformity
This declaration is issued at the responsibility of the manufacturer. In case the product
is modied in any kind or way which is not coordinated with the Promovec A/S this
declaration of conformity is no longer valid.
Declaration of conformity according to:
Supply of Machinery (Safety) Regulations 2008
Electromagnetic Compatibility Regulations 2016
Design meet requirements in BS 15194:2017
Approvals
The e-bike bicycle is UKCA/CE approved and thoroughly test by TÜV representatives
ensuring that our electric bike is compliant with regulations for UK and EU countries.

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Technical data - Maddison Errand
Frame ................. Alloy
Fork ................... Unicrown
Gear................... Shimano, 8 speed
Motor.................. 250W rear wheel motor
Mode .................. PAS (Pedal Assist System)
(EU standard EN EPAC 15194)
User weight .......... Max. 100 kg
Frame size ............ 445 mm
Handlebar............ Oversize 31.8×45×680 mm
Handlebar stem ..... Ahead adjustable
Motor.................. Rear hub motor 250W
Assist.................. 5 levels
Battery................ Downtube 2
Display................ Connect+
Wheel................. 20 inches
Tyre ................... Schwalbe Big Apple (20×2.00)
Gears.................. 8 Speed Derailleur
Brakes ................ Disc
Colors................. Red - Blue - Black
Weight ................ Check label on e-bike
Max user mass ....... 100 kg
Max total weight..... Check label on e-bike

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Battery specications Downtube 1
Standard batteries available
Nominal Capacity:
6,6 36V
Li-ION,
237 Watt-hours,
Detachable
Weight 2,5 kg
Nominal Capacity:
10,4 36V
Li-ION,
374,4 Watt-hours
Detachable
Weight 3,0 kg
Nominal Capacity:
12.8 Ah 36V
Li-ION,
460,8 Watt-hours
Detachable
Weight 3,0 kg
Charger
Swift mode, Splashproof
Charging time 4-5 hours

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Date & company stamp Date & company stamp
Date & company stamp Date & company stamp
Date & company stamp Date & company stamp
Date & company stamp Date & company stamp
In order to maintain and preserve electric bike’s condition, we recommend an
inspection two times a year or at least once a year. The inspection should include a
check of brakes, tires, steering and cables. A service check can be ordered at your
dealer.
SERVICES