Rinnai RHFE-950ETR User manual

This appliance shall be installed in accordance with:
• Manufacturer’s Installation Instructions
• Current AS/NZS 5601 AS/NZS 3000
• Local Regulations and Municipal Building Codes including local OH&S requirements
This appliance must be installed, maintained and removed by an Authorised Person.
For continued safety of this appliance it must be installed and maintained in
accordance with the manufacturers instructions.
All Rinnai gas products
are A.G.A. certified.
RHFE-950ETR
RHFE-1250ETR
OPERATION & INSTALLATION MANUAL
Power Flued Flamefire Gas Space Heaters
RHFE-950ETR & RHFE-1250ETR

Rinnai Australia 2 Operation & Installation Manual
Congratulations on the purchase of your Rinnai RHFE-950ETR or RHFE-1250ETR Flamefire.
We trust you will have many years of comfort and enjoyment from your appliance.
BEFORE PROCEEDING WITH THE OPERATION OR INSTALLATION OF YOUR NEW HEATER
PLEASE READ THIS MANUAL THOROUGHLY AND GAIN A FULL UNDERSTANDING OF THE
REQUIREMENTS, FEATURES AND OPERATION OF YOUR NEW APPLIANCE.

Rinnai 3 Operation Manual
BEFORE YOU START ................................................................................................................. 4
INSTALLATION REQUIREMENTS .................................................................................................................. 4
CERTIFICATION .............................................................................................................................................. 4
FLUE INSTALLATION MANUAL ...................................................................................................................... 4
CARTON CONTENTS / ITEM CHECKLIST ..................................................................................................... 4
ABOUT THE RHFE-950ETR / RHFE-1250ETR SPACE HEATER ............................................. 5
GENERAL DESIGN LAYOUT........................................................................................................................... 5
REMOTE CONTROL GENERAL LAYOUT ...................................................................................................... 6
REMOTE CONTROL DISPLAY ........................................................................................................................ 7
FEATURES....................................................................................................................................................... 7
UNPACKING THE APPLIANCE: ...................................................................................................................... 7
SAFETY........................................................................................................................................ 8
BASIC HEATER OPERATION .................................................................................................. 10
GENERAL NOTES ABOUT IGNITION ........................................................................................................... 10
OPERATION WITHOUT THE REMOTE CONTROL (AUTOMATIC MODE) ................................................. 10
OPERATION WITH THE REMOTE CONTROL ............................................................................................. 10
TURNING ON THE POWER .......................................................................................................................... 11
USING THE REMOTE CONTROL TO OPERATE THE HEATER ................................................................ 11
FLAME FUNCTION ........................................................................................................................................ 12
PROGRAMMED HEATER OPERATION................................................................................... 13
PROGRAMMING THE CLOCK AND TIMERS ............................................................................................... 13
USING THE TIMERS...................................................................................................................................... 13
PRE-HEAT...................................................................................................................................................... 14
USING THE OVERRIDE FUNCTION ............................................................................................................. 14
USING THE EXTRA LOW FUNCTION........................................................................................................... 14
THE LOCK FUNCTION .................................................................................................................................. 14
CARE AND MAINTENANCE ..................................................................................................... 15
CLEANING...................................................................................................................................................... 15
FILTERS ......................................................................................................................................................... 15
WARM AIR VENT ........................................................................................................................................... 15
GENERAL HEATER CHARACTERISTICS .................................................................................................... 16
SERVICE ........................................................................................................................................................ 16
TROUBLE SHOOTING CHECKLIST.............................................................................................................. 17
ERROR CODES ............................................................................................................................................. 17
INSTALLATION MANUAL......................................................................................................... 18
CONTACT INFORMATION........................................................................................................ 32
OPERATION MANUAL

Rinnai Australia 4 Operation & Installation Manual
BEFORE YOU START
INSTALLATION REQUIREMENTS
This heater must be installed by an authorised person. The installation must conform to local regulations. The
installation must also comply with the instructions supplied by Rinnai.
Service and removal must be carried out by an authorised person.
CERTIFICATION
The Rinnai RHFE-950ETR / RHFE-1250ETR has been certified by the Australian Gas Association.
The AGA Certification Number is shown on the appliance dataplate.(Located on the top right hand corner of the
right hand side panel).
No parts or functions should be modified or permanently removed from the heater.
Please keep these instructions in a safe place for future reference.
FLUE INSTALLATION MANUAL
These instructions are to be used in conjunction with the Rinnai “Power Flued Flamefire Space Heater Co-axial
Flue System Installation Manual” supplied with flue kits ASPDFK or ASPKIT03.
CARTON CONTENTS / ITEM CHECKLIST
The components for RHFE-950ETR / RHFE-1250ETR Flamefires are supplied in 3 separate cartons, the following
tables list which components are in each carton. Ensure that the components listed are present before proceeding
with the installation.
Component Descriptions
(Image of RHFE-950ETR shown)
Carton Contents
Engine Fascia Burn Media
RHFE-950ETR Engine only / RHFE-1250ETR Engine and dress guard.
Remote Control.
1.5V AAA Batteries (x2)
Remote Control Mounting Bracket.
Fixings: Screw 8x1 Truss PH ZP (x2), Screw M4 x 20 Pan Phil Zinc (x1).
Flue Exhaust Lock (see Co-axial Flue Installation Manual for details).
Cable Tie 300mm.
Fascia Mounting Screws (x2 pre-installed in the engine fascia mounting brackets).
This Operation and Installation Manual.
Ceramic Granules (x2 Bags RHFE-950ETR/ x3 Bags RHFE-1250ETR use with Log set inst).
1/2” BSP x 5/8” UNF Flare Brass Adaptor (x1).
1/2” Flare Brass Nut (x1).
5/8” UNF Flare Brass Plug (x1).
Semi-rigid Stainless Steel gas pipe with 5/8” connections (x1).
RHFE-950ETR - Fascia and dress guard / RHFE-1250ETR - Fascia only.
A. Ceramic Log Set (RHFE-950ETR x8 logs, RHFE-1250ETR x10 logs).
B. Ceramic Stone Set (RHFE-950ETR x30 stones, RHFE-1250ETR x40 stones).
A B C
1
8
8
2
3
4
5
6
7
9
11
12
13 14
10
16 A
or
16 B
15
A
B
C
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
16

Rinnai Australia 5 Operation Manual
ABOUT THE RHFE-950ETR / RHFE-1250ETR SPACE HEATER
GENERAL DESIGN LAYOUT
ERROR DISPLAY
Displays error codes (located behind
fascia and viewed through grill).
1
GLASS FLAME WINDOW
2
WARM AIR DISCHARGE VENT
5
ROOM AIR RETURN /
INLET FILTERS
Dust filter meshing is fixed to the
inlets of the room air return.
3
ON / OFF BUTTON
Turns the heater On or Off.
7
RECEIVER WINDOW /
BLOCKAGE INDICATOR
Remote control receiver/
Indicator for filter/louvre blockages.
6
TIMER INDICATOR
Indicates timer program status.
9
BURNER MEDIA
Both models have the option of either
logs or stones as burner media.
4
CONTROL PANEL
10
OPERATION INDICATOR
Indicates operation status
8
6
2
4
62
11
4
33
55
10
7
1
8
CONTROL PANEL DETAIL
9
10

Rinnai Australia 6 Operation Manual
ABOUT THE RHFE-950ETR / RHFE-1250ETR SPACE HEATER
REMOTE CONTROL GENERAL LAYOUT
• Use 2 x 1.5V AAA batteries. NEVER mix old and new batteries.
• Remove batteries if the remote control is not going to be used for a long period. This will help
avoid damage from leaking batteries.
• When using “Timers” press “Override” to activate remote control functions.
• If the heater is operating in “Override” mode, using the STANDBY/ON button will cancel any
future timer operations, these will have to be reset manually.
• Some fluorescent lights may interfere with the transmission of remote control signals, in this
case changing the position from which you are operating the remote control may help.
• Avoid leaving the remote control in direct sunlight and do not place it close to the warm air
discharge louvres of the heater.
• Avoid dropping the remote control or getting it wet.
Front
Rear
STANDBY
ON
Flame
Lock
Timer 2
Timer 1
Override
Time
Set
Temperature
Lock
Clock
AM
PM
Timer 1
Set
Set ON OFF
ON OFFTimer 2 Set
Override
Extra Low
Time
Flame
20
11
21
14
15
1617
19 18
CONTROL BUTTONS
Used to select the temperature,
flame picture and adjust timers.
STANDBY / ON
BUTTON
Stops and Operates the heater
remotely.
FLAME BUTTON
Sets the flame picture.
TIME SET BUTTON
Sets clock and timers.
REMOTE DISPLAY
TIMER 1 BUTTON
Sets timer program 1.
TIMER 2 BUTTON
Sets timer program 2.
OVERRIDE BUTTON
Manually overrides
current timer operation.
LOCK BUTTON
Locks out control to
prevent tampering.
EXTRA LOW
Energy saving room temperature
control.
17
INFRA RED
EMITTER
18
20
21
19
11
12
13
14
15
16
12
13
Extra
Low
BATTERY COMPARTMENT
22
The remote control is powered by a pair of
1.5V AAA batteries. To replace batteries simply
unscrew the battery compartment cover
located on the back of the remote control
anti-clockwise, when installing new batteries
ensure that the correct polarity is observed.
The controller can display temperatures in
either Celsius or Fahrenheit, this being set
through the display switch located in the
battery compartment. To display temperatures
in Celsius (°C) set the display switch to position
`O´, to display temperatures in Fahrenheit (°F)
set the display switch to position `I´.
Display Switch (°C / °F)
Battery Compartment Cover
22
NOTE

Rinnai Australia 7 Operation Manual
ABOUT THE RHFE-950ETR / RHFE-1250ETR SPACE HEATER
REMOTE CONTROL DISPLAY
FEATURES
UNPACKING THE APPLIANCE:
Check for damage and missing parts. If the heater is damaged or missing any parts, contact your supplier for
advice. Before installing the appliance, check it is labelled for the correct gas type (see label on top rear of heater).
Refer to local gas authority for confirmation of gas type if you are in doubt.
• Room Sealed: Air for combustion is taken from the outside and the flue products are exhausted to the outside.
This means heater operation has no effect on the composition and quality of air in the room.
• Push Button Ignition: Only one touch of the STANDBY/ON switch is all that is required to operate the heater.
•Lock:When the Lock function is activated all controls other than the STANDBY/ON switch will be locked.
Deactivating the lock releases the controls. If the lock is activated when the appliance is in STANDBY, all
functions will be locked.
•Memory:The heaters micro-computer records preset temperatures, timer programming, and operational
modes. Even in the event of a power failure, the need for reprogramming is minimised.
• Dual Timer: The Dual Timer allows you to program the appliance to operate for two separate periods each
day. Once programmed the heater can then be controlled by selection of the Timer 1 and or Timer 2
functions.
The Dual Timer feature means that you can "Set and Forget" your heater. It will turn itself ON or to STANDBY
at the times you have programmed until you cancel the Timer program.
• Pre-Heat: This function automatically operates the appliance before the programmed ON time of the Timer,
in order to heat a room to the pre-set temperature by the programmed ON time.
• Remote Control: Full function cordless remote for the convenience of operating the heater from a distance.
• Extra Low Function: The Extra low function is an energy saving feature designed to control the room
temperature economically. If the room temperature continues to rise above the set temperature on thermostat
the main burner will turn down to its lowest setting. When the room temperature requires further heating the
heater will automatically re-ignite to warm the room.
MAIN DISPLAY
Displays current Clock, Timer or
Temperature status.
23
MAIN DISPLAY MODE
Indicates that controller is in Time
or Temperature display modes.
24
CLOCK SET INDICATOR
Displays when the Clock Set mode
is selected.
25
TIMER 1 INDICATOR
Displays to indicate current status
of Timer 1.
26
TIMER 2 INDICATOR
Displays to indicate current status
of Timer 2.
27
LOCK INDICATOR
Displays when the Lock mode is
activated.
28
OVERRIDE INDICATOR
Displays when Override has been
selected.
29
FLAME INDICATOR
Displays current flame picture setting
when Flame mode is activated.
31
TRANSMISSION SIGNAL
Displays when data is transmitted.
32
EXTRA LOW INDICATOR
Displays when Extra Low function
has been selected.
30
23
24
25
26
27
28
29
30
32
31

Rinnai Australia 8 Operation Manual
SAFETY
DO NOT MODIFY THIS APPLIANCE.
Failure to comply with these instructions could result in a fire or explosion, which could cause
serious injury, death or property damage.
Improper installation, adjustments, service or maintenance can cause serious injury, death or
property damage. Such work must be performed by an authorised person.
a. The appliance must be installed in accordance with the local gas and electrical authority
regulations.
b. For information on gas consumption, refer to the data plate on the appliance.
c. This appliance must not be installed where curtains or other combustible materials could
come into contact with it. In some cases curtains may need restraining.
d. Heat emanating from the front of this appliance may over time affect the appearance of
some materials used for flooring such as carpet, vinyl, cork or timber. This effect may be
amplified if the air in the room contains cooking vapours or cigarette smoke. To avoid this
possibility, it is recommended that a mat be placed in front of the appliance, extending at
least 750 mm in front of it.
e. The appliance is not intended for use by young children or infirm persons without
supervision.
f. Young children should be supervised to ensure they do not play with the appliance.
g. If the supply cord is damaged or requires replacing, it must be replaced by the
manufacturer or the manufacturer's agent or similarly qualified person in order to avoid a
hazard.
WARNING
IMPORTANT
100mm
1000mm
100mm
250mm
The above diagram shows the clearances required
around this heater whilst in operation .

Rinnai Australia 9 Operation Manual
SAFETY
DO NOT restrict the warm air discharge by placing articles in front of the heater. This appliance must not be used
for any purpose other than heating.
DO NOT allow anyone to post articles through the louvres or let flammable and combustible materials to come into
contact with the heater.
DO NOT place articles on or against this appliance, on the heaters top panel or obstruct the auto overheat
discharge vent.
DO NOT spray aerosols in the vicinity of this appliance whilst the heater is operating. Most aerosols contain
flammable gas, which can be a fire hazard if used near the heater when it is in use.
DO NOT store flammable materials near this appliance.
DO NOT modify this appliance.
Young children should be supervised at all times. Hand or body contact with the warm air discharge louvres and
glass must be avoided.
DO NOT allow young children or the infirm to sleep directly in front of the heater while in operation.
DO NOT allow anyone to sit on or lean against the appliance.
DO NOT unplug the heater while it is in operation or while the fans are still cycling. Unplugging the heater will cause
any timer operation to stop. Timer programs are stored in the memory of the remote control.
A dedicated 230~240V 50Hz 10 Amp power point must be used with this appliance. DO NOT use power boards or
double adaptors to operate this appliance. The appliance MUST NOT BE located below a power Point.
Heat emanating from the front of this appliance may over time affect the appearance of some materials used for
flooring such as carpet, vinyl, cork or timber. This effect may be amplified if the air in the room contains cooking
vapours or cigarette smoke. To avoid this possibility, it is recommended that a mat be placed in front of the
appliance, extending at least 750 mm in front of it.

Rinnai Australia 10 Operation Manual
BASIC HEATER OPERATION
GENERAL NOTES ABOUT IGNITION
OPERATION WITHOUT THE REMOTE CONTROL (AUTOMATIC MODE)
OPERATION WITH THE REMOTE CONTROL
This appliance has a sealed combustion chamber that requires purging before gas is
allowed to flow and the ignition sequence begins. As a result the combustion fan starts
several seconds before there are any signs of ignition. The normal ignition sequence is as
follows:
1. When the On/Off button is pressed the Operation Indicator LED will glow ‘BLUE’
and Combustion fan will rotate to purge the system.
2. Ignition sparker operates.
3. As soon as a spark is sensed, gas will flow to the main burner.
4. When the main burner has established the heater will automatically modulate between
burner settings to achieve and maintain the default set temperature of 22°C.
When using the heater for the first time or after long periods of non use, ignition may not occur the
first time it is operated due to air in the gas pipes.
If ignition does not occur within approximately 60 seconds the appliance will attempt to re-light,
however if ignition continues to fail the unit will cease operation automatically. Try operating the
heater again if this occurs.
The heater may make noises after ignition or extinction. This is due to expansion and contraction
of the internal components and is normal page 16 for details.
The heater will not ignite if the ON/OFF button is pressed straight after extinction. After
approximately 20 seconds “purge period” has passed the unit will automatically go into ignition
mode.
The remote control stores the clock, timer and temperature settings for the heater. The heater can be operated and
stopped without the remote control by simply using the On/Off button on the left hand side of the heater.
Operation in this manner is known as automatic mode. In automatic mode the default set temperature is 22°C. For
operation in other modes the remote control must be used.
For the remote control functions to be available, the heater must be switched between
standby and off using the remote control.
The remote control emits an Infra Red (IR) signal and must be aimed at the receiver unit
located on the bottom right hand corner of the front panel . The normal operating range
is approximately 5 metres, up to an angle of approximately 40 degrees to the horizontal. This
range may vary depending on the position of the installation and the strength of the remote
controller batteries. The remote control transmits information to the heater whenever a
button is pressed except as follows:
1. When the remote control display is de-activated and any button is pressed to restore
the display
2. When the lock function is activated
When the timers are being set, timer information is transmitted only when the ‘Time Set’
button is pressed.
Signal transmissions are confirmed by a brief illumination of the Transmission Signal
Indicator on the Remote Display and at the heater the Remote Control Indicator
will flash and a beep will sound to confirm that the settings have been received.
When the remote control is not used for a period of approximately 5 seconds
the display will then default to stand-by mode, displaying only the time.
To re-activate the remote control press any button on the keypad. This
returns the display to the previous mode. No information is transmitted from
the controller to the heater when re-activating the display.
7
8
7
8
9
1
6
1
987
NOTE
7
6
32
20
6
STANDBY
ON
Flame
Extra
Low
Lock
Timer 2
Timer 1
Override
Time
Set
Temperature
Lock
Clock
AM
PM
Timer 1
Set
Set ON OFF
ON OFFTimer 2 Set
OverrideAuto O
Time
Flame
20
32
21
14
15
1617
19 18
11
13
12
6
1
987
NOTE

Rinnai Australia 11 Operation Manual
BASIC HEATER OPERATION
TURNING ON THE POWER
To reset the heater, press the On/Off button once. Press the STANDBY/ON button a second time to switch
the heater on.
USING THE REMOTE CONTROL TO OPERATE THE HEATER
Press the On/Off button located on the heater control panel once. The Operation
Indicator will illuminate and glow ‘BLUE’ and the ignition process will commence.
The heater will continue to operate in the automatic mode to achieve and maintain a default
temperature setting of 22°C until an alternate command is received from the remote control.
If the main power is disrupted whilst the heater is operating, once the power is restored the
heater will go into power failure mode.
This is indicated by a pair of flashing zeros in the Error Display window and a ‘RED’
flashing Operation Indicator .
To operate the heater in automatic mode without using the remote control, press the main power
switch ON the heater OFF and then on again. The heater will operate with a default set temperature
of 22°C.
If the heater is turned off using the On/Off button on the heater control panel when it is turned
back on it will loose all timer and clock settings until the remote control is used to re-transmit this
information.
DO NOT unplug the main power supply to extinguish the flames as this may cause damage. The
convection fan is required to continue operation for several minutes after extinction of the flames
to assist cooling.
The remote control uses 2 x 1.5V AAA batteries (NEVER mix old and new batteries).
Remove batteries if the remote control is not going to be used for a long period. This will help avoid
damage from leaking batteries.
To replace batteries simply unscrew the battery compartment cover located on the back of the
remote control anti-clockwise. When installing new batteries ensure that the correct polarity is
observed, the polarity is engraved into the battery compartment (see the illustration on page 6).
Turning The Heater On
When the heater is in standby mode (Operation Indicator illuminated ‘RED’) pressing the
STANDBY/ON button will start the ignition sequence and the Operation Indicator
will glow ‘BLUE’ to indicate that the heater is now in operation.
Turning The Heater To Stand-By
Press the STANDBY/ON button . This will extinguish all flames and the Operation
Indicator will glow ‘RED’ to indicate the appliance is now in stand-by mode.
Adjusting The Temperature
When in automatic mode, pressing the Up and Down buttons will change the pre-set
temperature by increments of 1°C with each press.
"Temperature" will be displayed to confirm that the function has been initiated. The
Remote Display will show the selected temperature in degrees °C.
The Temperature Can Be Pre-set To:
A.L (Low) – Continuous combustion on low.
B.16°C ~ 26°C (in 1°C steps) – Thermostatic control to pre-set temperature selected.
Combustion rate varies to maintain the selected temperature.
C.H (High) – Continuous combustion on high.
7
8
7
8
9
1
1
8
7
8
9
1
7
11
NOTE
CAUTION
NOTE
8
11
8
11
8
12
24
23
STANDBY
ON
Flame
Extra
Low
Lock
Timer 2
Timer 1
Overide
Time
Set
20
21
14
15
1617
19 18
11
13
12
7
8
9
1
Temperature
Lock
AM
PM
Timer 1 Set ON OFF
ON OFFTimer 2 Set
OverrideAuto Off
23
24

Rinnai Australia 12 Operation Manual
BASIC HEATER OPERATION
FLAME FUNCTION
The flame function is used to select a desired flame picture and overrides the automatic
mode. There are seven separate flame picture settings available.
1. While the heater is in operation press the Flame button once to activate this
function. The heater will automatically default to the last used flame picture setting.
2. "Flame" and a series of seven short bars (one bar for each of the seven flame
picture settings) will be displayed to show that the flame function is in operation.
3. Use the Up and Down buttons to select the desired flame picture. The number of
bars illuminated correspond to the flame picture setting selected.
To return to automatic mode press the Flame button a second time.
Should the room temperature reach 40°C whilst the flame function is
activated the heater will switch off automatically. This is a safety feature.
13
31
12
13
STANDBY
ON
Flame
Extra
Low
Lock
Timer 2
Timer 1
Overide
Time
Set
Temperature
Lock
Clock
AM
PM
Timer 1
Set
Set ON OFF
ON OFFTimer 2 Set
OverrideAuto O
Time
Flame
20
21
14
15
1617
19 18
11
13
12
Temperature
Lock
AM
PM
Timer 1 Set ON OFF
ON OFFTimer 2 Set
OverrideAuto Off
Time
Flame
31
NOTE

Rinnai Australia 13 Operation Manual
PROGRAMMED HEATER OPERATION
PROGRAMMING THE CLOCK AND TIMERS
USING THE TIMERS
The clock must be set before the timers will operate. The clock may need to be re-set
whenever the remote control batteries are changed.
This heater has two timers which allow the heater to start and stop during two distinct
periods each day.
The set temperature during timer operation is the temperature which was selected when the
heater was last used.
Clock Setting
1. Press the Time Set button once. "Clock Set" will be displayed to confirm that
the function has been initiated. The Remote Display will show "AM 12:00" .
2. Use the Up and Down buttons to set the desired "AM" or "PM" clock time. Then
press the Time Set button once.
If you do not want to set the timers at this point then press the Time Set
button 4 more times until the display returns to the time.
If there is no button pressed for approximately 90 seconds then the screen
will deactivate and any settings that have not been transmitted will be lost.
Timer Setting
3. "Timer 1 Set ON" and "AM 06:00" will be displayed. Use the Up and Down
buttons to set the desired "AM" or "PM" "ON" time. Press the Time Set button
once.
4. "Timer 1 Set OFF" and "AM 09:00" will be displayed. Use the Up and Down
buttons to set the desired "AM" or "PM" "OFF" time. Press the Time Set button
once.
5. To set-up Timer 2 repeat steps 3. and 4 above or just press the Time Set button
three times to exit the timer set-up.
6. The set On/Off timers will be displayed briefly to confirm settings.
When the programs have been received the Remote Display will revert to Time mode
and .
After battery replacement the clock and timers may need to be re-
programmed.
Prior to using timers ensure that the desired temperature has been set. See ADJUSTING
THE TEMPERATURE on page 11.
1. One or both Timers can be used. While the heater is in operation to start Timer 1 press
the Timer 1 button . To start Timer 2 press the Timer 2 button .
The display briefly shows the status of each Timer (e.g. Timer 1 ON Timer 1 OFF). If the
current time is outside those programmed the heater will go in to stand-by mode and
the Timer Indicator will glow ‘Green’. Each active timer / are also shown on
the Remote Control Display .
2. To turn the Timer(s) off simply press the relevant Timer button again. The heater will
return to stand-by mode and the Operation Indicator will glow ‘RED’, if there are no
timers set the Timer Indicator will go out and the timers are no longer be shown on
the Remote Control Display .
When operated by the Timer(s) the Flame Function is not available. If desired
the flame picture can be controlled by raising or lowering the set temperature.
18
25
23
12
18
STANDBY
ON
Flame
Extra
Low
Lock
Timer 2
Timer 1
Overide
Time
Set
Temperature
Lock
Clock
AM
PM
Timer 1
Set
Set ON OFF
ON OFFTimer 2 Set
OverrideAuto O
Time
Flame
20
21
14
15
1617
19 18
11
13
12
Temperature
Lock
Clock
AM
PM
Timer 1
Set
Set ON OFF
ON OFFTimer 2 Set
OverrideAuto Off
Time
Flame
23
25
Temperature
Lock
AM
PM
Timer 1 Set ON OFF
ON OFFTimer 2 Set
OverrideAuto Off
Time
Flame
23
26
Temperature
Lock
AM
PM
Timer 1 Set OFF
ON OFFTimer 2 Set
OverrideAuto Off
Time
Flame
23
26
Temperature
Lock
AM
PM
ON OFFTimer 2 Set
OverrideAuto Off
Time
Flame
23
24
NOTE
18
26
23
12
18
26
23
12
18
18
23
24
NOTE
14
15
9
26
27
20
8
9
20
7
8
9
1
Temperature
Lock
AM
PM
Timer 1 OFF
ON OFF
Timer 2 Set
Auto Off
Time
Flame
26
27
STANDBY
ON
Flame
Extra
Low
Lock
Timer 2
Timer 1
Overide
Time
Set
ON OFFTimer 2 Set
14
15
NOTE

Rinnai Australia 14 Operation Manual
PROGRAMMED HEATER OPERATION
PRE-HEAT
USING THE OVERRIDE FUNCTION
THE LOCK FUNCTION
This function operates automatically in conjunction with the Timers. When a
Timer is selected, the heater may operate anywhere within an hour prior to
the programmed ON Time.
This function is called Pre-heat as it ensures the room reaches the desired
temperature by the programmed ON time.
This is achieved by sensing the rooms temperature one hour prior to start.
The difference in room and set temperatures at the time of sensing the room
temperature determines exactly how long before the programmed ON time
the micro-computer will ignite the burner.
This function is used to manually override Timer programmed operation.
When the Override button is pressed Override” will be displayed to confirm that the
function has been selected. Whilst in Override mode all remote control functions except for
the flame function are available until the next Timer event.
To return to Timer programmed operation press the Override button a second time.
If the STANDBY/ON button is pressed during Override operations the heater will revert
to STANDBY and the Timer programs will be cancelled.
USING THE EXTRA LOW FUNCTION
The Extra Low function is useful in situations when the room temperature keeps rising even
when the heater is on the lowest heat setting.
Extra Low Function ‘OFF’
When the room temperature reaches the preset temperature with the Extra Low function
‘OFF’, the heater continues to operate with the main burner on low to provide a flame picture
with minimal heat output. In some cases this may still cause the room to become warmer
than desired.
Extra Low Function ‘ON’
When the room temperature exceeds the preset temperature with the Extra Low function
‘ON’ the burner will reduce to an extra low setting. The burner will return to normal to
maintain the set temperature.
1. To switch the Extra Low function ‘ON’, press the Extra Low button once.
"Extra Low" will be displayed to confirm that the function has been selected.
2. To switch the Extra Low function ‘OFF’, press the Extra Low button again.
By pressing the Lock button all the functions of the remote control will be locked with
the exception of the STANDBY/ON button for the purpose of turning the heater to
STANDBY only.
The Remote Control Display will show "Lock" in the top left hand corner.
To cancel the Lock function hold down the Lock button for 3 seconds.
7:006:306:00
Timer
programmed
ON time
Room
temperature
sensed
Earlier than
usual ignition
Later than
usual ignition
Average
ignition
Cooler than usual
Warmer than usual
Average starting time
Time elapsed from ignition to pre-set temperature
Recorded by Micro-computer
16
29
16
11
17
30
17
Temperature
Lock
AM
PM
Timer 1 OFF
ON OFFTimer 2 Set
Override Auto Off
Time
Flame
29
STANDBY
ON
Flame
Extra
Low
Lock
Timer 2
Timer 1
Overide
Time
Set
Temperature
Lock
Clock
AM
PM
Timer 1
Set
Set ON OFF
ON OFFTimer 2 Set
OverrideAuto O
Time
Flame
20
21
14
15
1617
19 18
11
13
12
Temperature
Lock
AM
PM
OFF
ON OFFTimer 2 Set
Extra Low
Time
Flame
30
19
11
20
28
19
Temperature
Lock
AM
PM
Timer 1 Set ON OFF
ON OFFTimer 2 Set
Override Auto Off
Time
28

Rinnai Australia 15 Operation Manual
CARE AND MAINTENANCE
CLEANING
Your heater needs very little maintenance, however the following information will help you keep it looking good and
working efficiently.
FILTERS
• Unplug electrical cord before cleaning.
• DO NOT USE SOLVENTS. All parts of the heater and remote control can be cleaned using a
soft, damp cloth and a mild detergent.
• DO NOT attempt to clean the heater while the appliance is hot or operating.
The filter meshing for this appliance is fixed to the inlets of the room
air return .
The build up of dust or other particles on these filter strips reduces the
air flow through to the heater which in turn reduces heater's efficiency
and can lead to the appliance shutting down.
Filter Care
Filters require cleaning regularly during the heating season to prevent
these unnecessary cut-outs.
Cleaning filter strips:
Clean any dust and other debris from both faces of the filters with
either a vacuum cleaner, a soft dry cloth or a soft brush. NEVER
attempt to clean filters with water.
Heater shut down due to filter blockages
DO NOT wait for the Filter Blockage Indicator to come on before
cleaning filters.
DO NOT continue to use the heater once this Indicator is flashing.
When an obstructive build up is detected the Blockage Indicator LED
which is located above the Receiver Window will begin to flash
RED to let you know that there is a problem.
Once the Indicator is flashing if no action is taken the heater will
eventually shut down to avoid overheating and a fault code of 14 will
be displayed in the Error Display window.
Returning the appliance to normal operation after a shut down
To restore to normal operation after a filter blockage shut down do the
following:
1. Press the On/Off button once to turn off the heater.
2. Remove obstruction (see “Filter Care” on page 15).
3. Press the On/Off button once to turn the heater back on.
4. Use the remote control to resume normal heater operation.
WARM AIR VENT
It is important that the Warm Air Discharge Vent be kept clear of
any obstructions as this will cause your heater to operate less
efficiently.
When an obstruction is detected the Blockage Indicator LED which is
located next to the Receiver Window will illuminate RED and the
combustion state reduces to front burner, low operation only.
To restore normal operation remove the obstruction and use the
remote control to resume normal heater operation.
NOTE
6
10
6
1
3
6
1
3
7
8
1
7
8
1
Filter Mesh
7
7
5
6

Rinnai Australia 16 Operation Manual
CARE AND MAINTENANCE
GENERAL HEATER CHARACTERISTICS
SERVICE
Rinnai recommend that this appliance and installation be inspected and serviced every 2 years.
If the power supply cord or any other component of the heater are damaged, they must be replaced by Rinnai or
a suitably qualified person.
Any service or repair work should only be carried out by an authorised person. Rinnai has service and spare parts
departments nationally, see back cover for contact details.
Before asking for a service call please check the following table as these characteristics are part of the normal
operation of the appliance and do not indicate a fault.
CHARACTERISTIC EXPLANATION
At ignition:
Warm air does not start when the burner lights.
The room air fan is started automatically after a short
delay. This is to allow the heat exchanger to warm up,
helping to avoid cold draughts.
Smoke or strange smells are produced on the first
start up operation after installation.
This is caused by grease, oil or dust on the heat
exchanger when new. This will stop after a short time.
Sharp clicking noises at ignition, or when the unit
thermostat modulates to a lower or higher setting, or
shuts down.
This is simply expansion and contraction noise from
the heat exchanger and is normal.
During combustion:
Clunking noise when the thermostat operates This is the sound of the solenoid gas valves opening
and closing to regulate the gas flow and is normal.
When the appliance is turned off:
Convection fan continues to run after turning off. This is to remove residual heat from the heat
exchanger and stops once the appliance cools.
Other points:
Steam is discharging from the flue terminal. High efficiency appliances tend to discharge water
vapour on cold days. This is normal.
Heater does not start when the STANDBY / ON
button is pushed, thermostat is on High (H).
Check that the appliance On / Off button is ON. Check
Timer(s). Timer(s) programmes must be turned off or
overridden for manual operation.
Timer(s):
Timer(s) do not operate at set time.
Timer(s) may either be inactivated or incorrectly
programmed. Please confirm Timer(s) are set
correctly. See page 15 for correct Timer(s) operation.
Timer operates for a short period and then cuts out.
Room temperature may be higher than the set
temperature. Increase set temperature if desired.
Cancel the Auto Off function.
Service calls for general cleaning, maintenance and wear and tear are not necessarily covered
under the warranty. Service calls of this nature may be chargeable.
Faults caused by insufficient gas supply, gas quality, installation errors or operation errors are
not covered by the Rinnai warranty. Refer to separate warranty booklet.
Appliances incorporating a live fuel effect and designed to operate with luminous flames may
exhibit slight carbon deposition on burner media. Slight deposition is acceptable.
NOTE

Rinnai Australia 17 Operation Manual
CARE AND MAINTENANCE
TROUBLE SHOOTING CHECKLIST
Use the following chart to help determine whether a service call is required, however if you are unsure about the
way your heater is operating, contact Rinnai or your local agent.
ERROR CODES
Fault Condition
Probable Cause
No Display on remote
No ignition or control
panel indicators
Burners fail to ignite
Combustion stops
during operation
Smell of gas
Remote control
doesn’t work
Possible Remedy
Not plugged in or turned off. Plug in power cord or press On/Off button.
Mains power failure. Use power failure reset procedure on page 11.
(Initial Install) Air in gas pipe. Installer to purge air from gas supply.
Filter obstructed. Remove and clean filters.
Gas escape. Isolate gas supply, call Rinnai service, page 32.
On Timer set. Use the Override as described on page 14.
Lock set. Cancel Lock as described on page 14.
Gas supply turned off. Turn gas supply on at the meter or cylinder.
Flat batteries. Replace remote control batteries 2 x 1.5v (AAA).
Remote Control lock-up due to mis
operations such as the remote signal
being out of range, incorrectly aimed
or obstructed.
Press the STANDBY/ON button.
Your Rinnai Flamefire is also fitted with self diagnostic electronics that monitor the
appliance during start-up and operation.
Should a fault occur the Flamefire will shut down, the fault that has caused the shut down
will be indicated by a pair of flashing digits in the Error Display window and a ‘RED’
flashing Operation Indicator .
Refer to the table below for probable cause and the suggested remedy.
Code Probable Cause Suggested Remedy
00 Mains power failure
To reset the heater, press the On/Off button twice or use the
remote control and press the STANDBY/ON button once for
stand-by mode, press the STANDBY/ON button a second time
to set the heater to On.
11 Ignition failure Check gas supply is turned on, switch the heater to Standby and
then On again. If the error persists a service call will be required.
12 Incomplete combustion Check gas supply is turned on, switch the heater to Standby and
then On again. If the error persists contact Rinnai.
14 Filter Blockage / Overheat Clean filters, if the error persists a service call will be required.
16 Room overheat Lower room temp to below 40°C.
31 Room temperature sensor faulty A service call will be required.
32 Overheat temperature sensor faulty A service call will be required.
33 Overheat temperature sensor faulty A service call will be required.
53 Spark sensor faulty A service call will be required.
61 Combustion fan motor faulty A service call will be required.
71 Solenoids faulty A service call will be required.
72 Flame detection circuit fault A service call will be required.
73 Communication error A service call will be required.
11
10
8
7
8
1
STANDBY
ON
11
11
11

Rinnai 18 Installation Manual
INSTALLATION GENERAL....................................................................................................... 19
PRODUCT SPECIFICATIONS ...................................................................................................................... 19
APPLIANCE DIMENSIONS ........................................................................................................................... 19
HEATER LOCATION .................................................................................................................20
ENCLOSURE REQUIREMENTS ................................................................................................................... 20
WALL PENETRATION REQUIREMENTS ..................................................................................................... 20
GAS SUPPLY ................................................................................................................................................ 21
ELECTRICAL SUPPLY .................................................................................................................................. 21
MANTLE INSTALLATIONS ........................................................................................................................... 21
FLUE INSTALLATION ...............................................................................................................22
TYPES OF FLUE INSTALLATIONS .............................................................................................................. 22
FLUE SYSTEM TRANSITION CASTING ...................................................................................................... 22
FLUE TERMINAL LOCATION ....................................................................................................................... 23
HEATER INSTALLATION.......................................................................................................... 24
1. UNPACKING THE APPLIANCE ............................................................................................................. 24
2. CONNECTING THE FLUE SYSTEM ..................................................................................................... 24
3. SECURING THE ENGINE ..................................................................................................................... 25
4. CONNECTING THE APPLIANCE TO THE GAS SUPPLY .................................................................... 25
5. INSTALLING CERAMIC BURNER MEDIA ............................................................................................ 25
6. COMMISSIONING ................................................................................................................................. 28
7. INSTALLING THE OUTER FASCIA PANEL .......................................................................................... 28
8. INSTALLING THE DRESS GUARD & INNER FASCIA PANEL ............................................................ 28
9. INSTALLATION AND COMMISSIONING CHECKLIST ......................................................................... 29
10. INSTALLATION RECORD ..................................................................................................................... 29
11. FINAL CHECKLIST ................................................................................................................................ 29
WIRING DIAGRAM .................................................................................................................... 30
INSTALLATION NOTES ............................................................................................................ 31
CONTACT INFORMATION........................................................................................................ 32
INSTALLATION MANUAL

Rinnai Australia 19 Installation Manual
INSTALLATION GENERAL
PRODUCT SPECIFICATIONS
The manufacturer reserves the right to change or modify specifications without notice.
APPLIANCE DIMENSIONS
Models: RHFE-950ETR & RHFE-1250ETR
General Description Inbuilt, Fan Exhaust, Balanced Flued, Convection Flame Fire with Electronic
Temperature Control, Timer and Remote.
Gas Type Natural Gas Propane
Gas Input Rate (MJ/hr) Low 10 10
High - Extended flue / High - Direct flue 31 / 34 32 / 34
Gas Supply Pressure (kPa) Minimum / Maximum 1.13 / 3.50 2.5 / 3.50
Gas Control Manual On/Off, 7 Heat Settings (Electric Touch Control) Remote IR
Output (kW) 8.13
Heat-up area (m²) 125 (cool areas)
Burners 2 x Flame Burners
Gas Connection 1/2” BSP flare
Guard Mesh Guard
Flue System
Fan assisted, twin chamber coaxial flue system, provides air for combustion to the
appliance and allows expulsion of combustion products to atmosphere. Results in
‘room sealed’ appliance.
Convection Fan Double drum 160mm x 180mm - 3 speed - Centrifugal
Combustion system Multi port burners x2 Forced exhaust
Burner Media Ceramic Logs with Granuals or Ceramic Stones with Granuals
Ignition system Continuous spark electronic ignition
Operation Push button electronic / Remote control
Safety Devices
- Overheat thermistor
- Overcurrent Fuse
- Air temperature Thermistor
- Flame failure sensing system
- Thermal Fuse
- Spark Detector
Heat Exchanger Negative pressure, 3 stage Hex
Installation type Inbuilt ONLY
Thermostat Thermostat in remote, wireless remote
Colours Fascia - Stainless Steel on Black / Fascia - Black on black
Weight - Engine only (kg) RHFE-950ETR 70
RHFE-1250ETR 100
RHFE-
950ETR
RHFE-
1250ETR
A1070 1320
B660 620
C560 560
D568 568
E960 1255
F25 25
G25 8
H420 570
I65 65
J430 580
K500 ± 25 500 ± 25
All dimension in mm
A
B
J
I
K
H
E
C
D
G
F

Rinnai Australia 20 Installation Manual
HEATER LOCATION
When positioning the heater the main variables governing the location are Flueing and Warm Air Distribution.
This heater must not be installed where curtains or other combustible materials could come into contact with it. In
some cases curtains may need restraining.
ENCLOSURE REQUIREMENTS
These Rinnai units have a cool outer casing allowing it to be installed into existing Masonry fireplace or into a
decorative fireplace constructed from combustible materials such as wood or plaster.
A pair of wheels located at the rear the heater
allows it to slide in and out of the enclosure for ease
of commissioning and maintenance. As such the
heater must be positioned on a flat and level
surface that allows free movement.
In a masonry fireplace, use a slurry of sand and
cement to level the base as required.
In a decorative fireplace, if the appliance is
elevated from the ground, a base must be
constructed using a board with supporting joists as
shown. The joists used to support the appliance off
the ground MUST BE capable of supporting a
minimum of 105 kg.
WALL PENETRATION REQUIREMENTS
Mark the location of the gas supply (consumer piping) and flue pipe
penetrations from the centreline of the heater enclosure using the
following dimensions:
Consideration must be given to the position of any studs, noggins or other components of the wall structure.
For all installations, ONLY Rinnai ASP & ES Flue components MUST BE used. The Rinnai RHFE-
950ETR & RHFE-1250ETR units MUST NOT be flued into ‘natural draft’ flue system or via a
chimney.
Consult the Rinnai “Power Flued Flamefire Space Heater Co-axial Flue System Installation Manual”
supplied with flue kits ASPDFK or ASPKIT03 for detailed flue installation instructions.
Enclosure Dimensions
RHFE-950ETR RHFE-1250ETR
Width 965 mm to 980 mm 1265 mm to 1280 mm
Height 570 mm to 580 mm 570 mm to 580 mm
Depth 570 mm (minimum)
The enclosure dimensions specified are critical to the
successful installation of this appliance and must be strictly
adhered to.
RHFE-950ETR RHFE-1250ETR
Centreline of enclosure Centreline of enclosure
420 mm left of centreline 570 mm left of centreline
65 mm from base of enclosure 65 mm from base of enclosure
430 mm right of centreline 580 mm right of centreline
500 mm from base of enclosure plus or minus 25mm
Ensure the penetration points are marked accurately as this is critical for successful appliance
installation.
The penetration for the flue pipe only needs to be made for ‘Direct’ flue installations, where the flue
terminal is located directly to the rear of the appliance.
If no flue pipe penetration is required the markings are still useful for indicating the correct
position of the flue transition within the enclosure for extended horizontal flue applications.
WARNING
JOIST JOIST
#
850mm (for RHFE-950ETR)
1030mm (for RHFE-1250ETR)
RIGHT
WHEEL
LEFT
WHEEL
RIGHT
WHEEL
LEFT
WHEEL
‡MDF (Customwood) board Minimum 20mm
#
Please Note: there is a third wheel in the centre for the RHFE-1250ETR
‡
w
d
h
w
h
d
NOTE
Ø 100
5
4
1
2
3
Gas supply penetration
Flue pipe penetration
1
1
1
2
2
4
4
5
NOTE