Rinnai IB35ETRLC Quick start guide

IB35ETRN
IB35ETRLC
Gas Radiant Space Heater
Owners Operation and Installation Manual
Do not store or use gasoline or other flammable vapors
and liquids in the vicinity of this or any other appliance.
WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in
your building.
• Immediately call your gas supplier from a neighbor’s phone.
Follow the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the fire department.
Installation and service must be performed by a qualified
installer, service agency or the gas supplier.
This appliance is only for use with the type of gas indicated on
the rating plate.
This appliance is not convertible for use with other gases.
INSTALLER: MUST LEAVE THIS MANUAL WITH THE UNIT AFTER INSTALLATION
OWNER: RETAIN THIS MANUAL SAFELY, FOR FUTURE REFERENCE
xz
HOME OWNER / INSTALLER
FOR YOUR SAFETY
THIS MANUAL MUST BE READ IN ITS
ENTIRETY BEFORE OPERATING HEATER
WARNING: If the information in these instructions are not
followed exactly, a fire or explosion may result causing
property damage, personal injury or loss of life.

2
LIMITEDWARRANTY
RINNAIFIREPLACEHEATER
WHAT ISCOVERED?
This Warranty covers any defects in materials or workmanship, subject to the terms stated below. This
Warrantyextends to theoriginal purchaserand subsequenttransferees, butonly while theproduct remainsat
thesite of the original installation. ThisWarranty only extendsthrough the first installation ofthe product and
terminates if the product is moved or reinstalled at a new location.
HOWLONG DOES COVERAGE LAST?
Item PeriodofCoverage
All Partsand Components 2 Years from Date of Purchase
WHAT WILL RINNAI DO?
Rinnaiwillrepair orreplacethe product orany part orcomponentthat isdefectivein materialsorworkmanship,
exceptassetforthas follows. Rinnai willpayreasonableshippingcosts, provided youobtainpriorauthorization
fromanAuthorizedRinnaiDistributor. Rinnaiwillnotpaylaborchargesassociatedwiththerepairorreplacement
oftheproductoranypartorcomponent.AllrepairpartsmustbegenuineRinnaiparts. Allrepairsorreplacements
mustbe performedby anindividual orservicing companythathas beenauthorized by Rinnai or itsdistributor.
Replacementof the productor replacement ofthe heat exchanger may beauthorized by Rinnaionly. Rinnai
does not authorize any person or company to assume for it any obligation or liability in connection with the
replacement of a product or heat exchanger. If Rinnai determines that repair of a product is not possible,
Rinnaiwill replace the product witha comparable product, at Rinnai’s discretion.
HOW DO I GET SERVICE?
YoumustcontactanAuthorized DistributororInstallerfor therepairofa defectiveproduct underthisWarranty.
Failureto contactanAuthorizedDistributoror Installerwill voidthe Warranty. For thename oftheAuthorized
Distributoror Installernearest you, please contactyour localHVAC dealeror gas service technician, visitthe
Rinnaiwebsite(www.rinnai.us),callRinnaiat1-800-621-9419orwritetoRinnai,103InternationalDrive,Peachtree
City, Georgia 30269.
Proof of purchase is required. You can show proof of purchase with a dated sales receipt, or by completing
andmailingtheenclosedWarranty registrationcardwithin30days ofpurchasingtheproduct. Pleasecomplete
theenclosed Warranty registrationcard andmail itto Rinnaiatthe addressshown onthe card. Receiptof this
cardby Rinnaiwill constituteproof-of-purchase for this product. However,return ofthis Warrantyregistration
card is not necessary in order to validate this Warranty.
WHAT IS NOT COVERED?
ThisWarranty does notcover anyfailures or operatingdifficulties due toaccident, abuse, misuse,alteration,
misapplication,forcemajeure, improperinstallation, impropermaintenanceor service,or for anyother causes
other than defects in materials or workmanship. This warranty does not apply to any product whose serial
numberor manufacturedatehas beendefaced.
Rinnai is not liable for any special, incidental, indirect or consequential damages that may arise, including
damage to person or property, loss of use, or inconvenience. Some states do not allow the exclusion or
limitation of incidental or consequential damages, so the above limitation may not apply to you.
LIMITATION ON IMPLIED WARRANTIES
Any implied warranties of merchantability and fitness arising under state law are limited in duration to the
period of coverage provided by this limited Warranty, unless the period provided by state law is less. Some
states do not allow limitations on how long an implied Warranty lasts, so the above limitation may not apply
to you.
This Warranty gives you specific legal rights, and you may also have other rights which vary from state to
state.

3
WARNING
IMPROPERINSTALLATION,ADJUSTMENT,ALTERATION,SERVICEOR
MAINTENANCECANCAUSEPROPERTYDAMAGE,PERSONALINJURYOR
LOSSOFLIFE.
INSTALLATIONANDSERVICEMUSTBEPERFORMEDBYAQUALIFIED
INSTALLER,SERVICEAGENCYORTHEGASSUPPLIER.
Inbuilt Fire ETR
Electronic Timer Remote
Table of Contents
Limitedwarranty ............................................................................................................2
Contacts ........................................................................................................................3
Specifications ................................................................................................................4
Dimensions ...................................................................................................................4
Importantpoints /usageand installationmusts ...............................................................5
Technicalspecifications .................................................................................................7
Foryoursafety read before operatingheater..................................................................8
Controlpanellayout........................................................................................................9
Operation.......................................................................................................................9
Location.........................................................................................................................13
Venting ..........................................................................................................................15
Gasconnection..............................................................................................................15
Loginstallation...............................................................................................................16
Testingand commissioning ............................................................................................17
Maintenanceinstructions................................................................................................18
Wiring diagram ..............................................................................................................20
PCBlayout.....................................................................................................................20
Wiringdiagram-ladder ...................................................................................................21
Troubleshooting ............................................................................................................21
Error codes....................................................................................................................22
Exploded diagrams........................................................................................................23
Partslist.........................................................................................................................25
Installationnotes ............................................................................................................27
Installation/ commissioningchecklist .............................................................................31
Installerdetails ...............................................................................................................31
CONTACTS
Thismanual appliestothe followingmodelsonly:
IB35ETRBN/US IB35ETRSN/US
IB35ETRBL/US IB35ETRSL/US
zx
America Corporation
103International Drive
PeachtreeCity
Georgia 30269
1-800-621-9419
www.rinnai.us

4
Model: IB35ETRBN/US,IB35ETRSN/US (NG)UnitedStates
IB35ETRBL/US,IB35ETRSL/US (Propane)United States
Description: Freestandingradiant/convector,glass-fronted,ceramiclogspace
heaterwith forcedconvectionandnaturaldraft fluesystem
GasControl: Electronic controlvalve
Burners: Emberbedflame and heatburner
WarmAir Discharge: Topfrontlouvres
Flue: Naturaldraft. Approved4” B ventsystem
Ignition: Electronicspark
PowerSupply: 120V. 60Hz
Rating Plate Location: Bottom right hand side door, inside
Weight: 119 lb
SPECIFICATIONS
DIMENSIONS
Gas inlet
3/8”MNPT

5
7 Read these rules and the instructions
carefully. Checkalllocalcodes. Failure
tofollowthesecouldcauseamalfunction
oftheheater resulting in death,serious
bodilyinjury and/orpropertydamage.
8 This appliance is only for use with the
typeof gasindicated onthe ratingplate.
Thisappliance isnotconvertibleforuse
withother gases.
9 WARNING: Any change to this heater
oritscontrols can bedangerous.
10 If a gas leak is suspected, turn heater
off,turngassupplyvalveoffatappliance
connector valve. Open windows to
ventilateareaimmediatelyandcontact
yourdealeror gascompany.
11 DO NOT PLACE CLOTHING OR
FLAMMABLE MATERIALS,
GASOLINEANDOTHERFLAMMABLE
VAPORSAND LIQUIDS,ONORNEAR
THEHEATER.
12 Do not spray aerosols when the heater
is in operation.
13 YOUNG CHILDREN SHOULD BE
CAREFULLY SUPERVISED WHEN
THEYAREINTHESAMEROOMWITH
THEHEATER.
14 LPG containers must not be installed
indoors.
15 Do notuse thisappliance ifanyparthas
been under water. Immediately call a
Unpackthe heaterandcheck for damage(DONOTINSTALLDAMAGED HEATER). If the
heater is damaged, contact your supplier for advice. Before installing the heater, check the
labelfor thecorrect gastype(seeratingplate, bottomrighthandsideof pillar). Referto local
gasauthorityfor confirmationofthegas typeifyouare indoubt.
Included in the carton
Customeroperation information.
IMPORTANT
Beforeusingthisproduct,pleasereadthismanualcarefullytoensureproperuseoftheproduct:
1 Theinstallation mustconformwith local
codes,or intheabsence oflocalcodes,
the National Fuel Gas Code, ANSI
Z223.1, or the Canadian Installation
Code, CAN/CGA -B149.
2 Forinformationongastypeseethedata
plateon theheater.
3 Thisheater must notbe installed where
curtainsorother combustible materials
couldcome intocontact withit. Insome
casescurtainsmay needrestraining.
4 If you move, check the gas type in the
areawhereyouaremovingto. Thelocal
gas authority will be able to advise on
localregulations.
5 This heater discharges a large volume
of warm air to provide even heat
distribution. If the air in the room
contains cooking vapor or cigarette
smoke, and the heater is used on a
carpet, the surface of the carpet may
become discolored. In addition, some
nyloncarpetscontaindyeswhichmaybe
affectedbythe warmairflow. Somesoft
vinyl surfaces are also subject to
distortion, or discoloration by warm air.
Topreventdiscolorationofcarpets,etc.,
a mat should be placed in front of the
appliance, extending about 30” in front
ofit.
6 Thisheatermustbeinstalledonahearth
atleast 2”thickand thewidth anddepth
ofthe heater.
IMPORTANTPOINTS/USAGEANDINSTALLATION MUSTS

6
Diagramshows
minimum
clearances from
combustible
materials
qualified service technician to inspect
theroom heaterandto replaceanypart
ofthecontrolsystemandanygascontrol
whichhas beenunder water.
16 Adequateclearancesforaccessibilityfor
purposes of servicing and proper
operationshouldbe provided.
17 Adequate clearances around air
openingsintothe combustion chamber
shouldbeprovided.
18 Do not install in areas where curtains,
drapes, clothing, or other moving
flammables are within 15 inches of this
unit.
23 The drafthoodon the applianceshould
be installed in the same atmospheric
pressurezoneasthecombustionairinlet
tothe applianceandshall belocatedso
that the relief opening is accessible for
checkingvent operation.
24 The appliance,wheninstalled, must be
electricallygroundedinaccordancewith
local codes or, in the absence of local
codes, with the National Electrical
Code,ANSI/NFPA70, or the Canadian
Electrical Code, CSA C22.1
25 A gasappliancemustnotbe connected
to a chimney flue serving a solid fuel
burningappliance.
26 Do not restrict the warm air discharge
byplacingarticles infrontof heater.
27 This appliancemust notbe usedfor any
purposeother thanheating.
28 Do not allow anyone to post articles
throughthelouvres.
29 Do not allow anyone to sit or lean
againsttheappliance.
30 DUETOHIGHTEMPERATURES,THE
APPLIANCE SHOULD BE LOCATED
OUT OF TRAFFIC AND AWAY FROM
FURNITUREANDDRAPERIES.
31 CHILDRENANDADULTSSHOULDBE
ALERTED TO THE HAZARDS OF
HIGH SURFACE TEMPERATURES
ANDSHOULDSTAYAWAYTOAVOID
BURNSORCLOTHINGIGNITION.
32 CLOTHING OROTHERFLAMMABLE
MATERIALSHOULDNOTBEPLACED
ONORNEAR THEAPPLIANCE.
33 INSTALLATIONANDREPAIRSHOULD
BEDONEBYAQUALIFIEDSERVICE
PERSON. THEAPPLIANCESHOULD
BE INSPECTED BEFORE USE AND
AT LEAST ANNUALLY BY A
PROFESSIONALSERVICE PERSON.
MORE FREQUENT CLEANING MAY
BE REQUIRED DUE TOO
EXCESSIVELINTFROMCARPETING
19 Periodic examination of the venting
systemisrequired.
20 The flow of combustion and ventilation
airshouldnot beobstructed.
21 A manufactured home (USA only) or
mobile home OEM installation must
conform with the Manufactured Home
Constructionand SafetyStandard,Title
24CFR, Part 3280, or, when such a
standardisnot applicable,theStandard
for Manufactured Home Installations,
ANSI/NCSBCSA225.1 or Standardfor
Gas Equipped Recreational Vehicles
and Mobile Housing, CSA Z240.4.
22 The appliance and its appliance main
gasvalvemustbedisconnectedfromthe
gas supply piping system during any
pressure testing of that system at test
pressuresinexcessof1/2psi(3.5kPa).
Theappliancemustbeisolatedfromthe
gas supply piping system by closing its
equipment shutoff valve during any
pressuretestingofthegassupplypiping
systematpressuresequaltoorlessthan
½ psi (3.5 kPa).
12”
RIGHT
36”
CEILING
36”
FRONT
12”
LEFT

7
TECHNICALSPECIFICATIONS
BEDDINGMATERIAL,ETCETERA. IT
IS IMPERATIVE THAT CONTROL
COMPARTMENTS, BURNERS AND
CIRCULATING AIR PASSAGEWAYS
OF THE APPLIANCE ARE KEPT
CLEAN.
34 The glass window shall be replaced as
one piece as supplied by the
manufacturer. See log and glass
installationonpage 17.
35 Donotsubstituteglass,glowing embers
orlogs. Useonly glass,glowing embers
andlogs suppliedbymanufacturer.
36 Caution:Donotoperateunitwith broken
glass.
37 WARNING: DO NOT OPERATE
APPLIANCE WITH THE FRONT
REMOVED,CRACKEDOR BROKEN.
REPLACEMENT OF THE GLASS
SHOULD BE DONE BY A LICENSED
ORQUALIFIED SERVICE PERSON.
Natural Gas Propane
Gas Input Rate: Btu/hr Btu/hr
Pilot: 200 200
Low: 11,000 11,000
High: 32,000 32,000
WC WC
Min: 7" 10"
Max: 10.5" 13"
Gas Connection:
Flue Termination:
Fan:
Combustion System:
Ignition System:
Operation:
Temperature control: Electronic thermostat High~Low / Off
Flame picture select option
Up / Down buttons
Temperature range: Low = 50°F, 60°F~80°F, High 97°F
Safety Devices:
Powersurge - 3 amp fuse
Room overheat - Automatic cut off at 104°F after 10 minutes
Fan delay Micro computer timer
Combustion Method:
Flue Type:
Heat transfer:
InstallationType:
Flue Requirement:
Flame failure- flame rod
Over heat - thermistors, thermal fuse
Inbuilt
Manufacturers minimum, 10 ft vertical.
Naturallyaspirated burner
Approved B vent system
Directradiationand forced convection
L
oca
l
co
d
es may
h
ave a greater
requirement and must be followed
Minimum permissible
gas supplypressure for
purpose of input
adjustment
3/8" MNPT
Finger touch control buttons or remote control
An approved 4" vent cap must be fitted to all installations
90 Watt 2 speed tangential
Multi portburnerand ceramic logs
Continuous spark electronic ignition

8
A This appliance is equipped with an
ignition device which automatically
ignitesthepilot. Do not try to light the
pilotby hand
B. BEFOREOPERATINGsmellallaround
the appliance area for gas. Be sure to
smell next to the floor because some
gasis heavierthanairandwill settleon
thefloor.
WHATTODOIF YOUSMELLGAS
• Donottry tolightany appliance
• Donot touchanyelectrical switch
• Donotuse any phoneinyour building
• Immediatelycallyourgassupplierfrom
STOP Read the safety information
above.
•To turn the unit on (Refer todiagram
below)
WARNING: If you do not follow these instructions exactly, a fire or explosion
may result causing property damage, personal injury or loss of life.
FOR YOUR SAFETY READ BEFORE OPERATING
OPERATING INSTRUCTIONS
TO TURN OFF GAS TO APPLIANCE
TurnofftheappliancebyoperatingtheOn/
Offbuttonandturnoffthepoweratthewall
switch.
Disconnect the electric plug. This will
isolate the gas supply and prevent the
solenoidvalve fromopening.
a neighbour’s phone. Follow the gas
suppliersinstructions.
• Ifyoucannotreachyourgassuppliercall
thefiredept.
C.Use only your hand to push the gas
control buttons.Neveruse tools. If the
buttons will not activate by hand, don’t
try and repair it, call a qualified service
technician. Force or attempted repair
mayresultin a fireoran explosion.
D. Donotusethisapplianceifanyparthas
been under water. Immediately call a
qualified service technician to inspect
the appliance and to replace any part
ofthecontrolsystemandanygascontrol
whichhas beenunder water.
If the appliance does not light it will
automaticallyturnoff.
To re-attempt ignition, press the On / Off
buttonagain.
•To adjust the heat
Press the “ “ and “ “ buttons to
increase and decrease the room
temperaturesetting.
• To turn the unit off
PresstheOn/Offbutton.Theappliancewill
turnoff.
Ifthe appliancewillnot operate;follow the
instructions“toturnoffthegastoappliance”
and call your service technician or gas
supplier.
Donot attempt tolightthe pilotbyhand.
Waitforfiveminutestoclearoutanygas.
Then smell for gas, including near the
floor. If you smell gas, STOP! Follow
“B”inthesafetyinformationabove. Ifyou
don’tsmellgas, go tothenext step.
PresstheOn/Offbutton. Thisoperates
theignition sequence.

9
Foryourconvenience thecontrolson yournewFlameFirearesituatedunderthecoveronthe
top right-hand side of the fire and are accessed by simply lifting the lid. All necessary
adjustmentstothe operationofyour fire canbemade withthesecontrols.
OPERATION
CONTROLPANELLAYOUT
• TURNING ON
Press the ON/OFF button to operate the
unit. TheONindicatorwillglowgreen. The
spark generator will be heard before the
burnerignitesand theONindicator glows
red, indicating that the burner is alight.
Warm air can be felt coming from the
louvres. Thefanwillcomeonautomatically
after4 minutes.
If the unit does not ignite on initial use
this may be due to air remaining in the
gas supply line. The spark generator
willonly continue for 15 seconds.After
this it will be necessary to press the
ON/OFF button OFF, then ON again.
• TURNING OFF
SimplypresstheON/OFFbuttontoswitch
off the unit. The ON indicator will go out.
Theconvectionfanwillcontinuetooperate
for several minutes after the burner has
goneoutin order to cooltheappliance.
Do not turn off the heater by
unplugging it from the wall. Do not
unplugthe heaterwhile theconvection
fan is running.
• ROOM TEMPERATURE
ADJUSTMENT
The room temperature and preset
temperatures are only displayed and
adjustablewhile theheater isrunning.
Press the “ “ button to increase the
temperature setting or “ “ button to
decrease the temperature setting. The
temperaturescanbe preset to:
a) [L]low (50°F)
b) [61°F]to[79°F]in 1°F steps
c) [H](97°F)
Once the pre-set temperature has been
reachedtheburnerswillcyclebetweenhigh
andlow(orhighand pilot only depending
onthe autooffsetting).
• LOCK
The LOCK function will help prevent
accidentaloperationof thecontrols.
LOCK is activated by pressing the button
and the LOCK indicator will glow. To

10
deactivate the LOCK press and hold the
button for 3 seconds until the indicator
goesoff.
DuringnormaloperationtheLOCKmaybe
activated and all controls, other than the
OFF switch, will be locked. Deactivating
theLOCKreleases thecontrols.
If the LOCK is activated while the unit is
turnedOFF,thenallfunctionswillbelocked
includingtheON/OFF function. Iftheunit
isturnedOFF whiletheLOCKisactivated,
it cannot be turned ON again until the
LOCK is deactivated.
• FLAME
To operatetheFLAME function,press the
FLAME button. This function will
automaticallyoverride thethermostatand
setthe unit toadefault MediumHighheat
settingfor fullvisual flameeffect.
• AUTO OFF
AUTO OFF is activated by pressing the
button and the AUTO OFF indicator will
glowwhenon.
When the AUTO OFF function is on and
theroomtemperaturereachesor exceeds
the pre-set temperature then the burners
willreduce topilotonly.
WhentheAUTOOFFisoffthentheburners
willreduce tothe front(ember) burnerand
pilots.
•SETTING THE CLOCK
When the appliance is first plugged in or
afterapowerfailure,theDigitalDisplaywill
show --:--.
Press the SET TIMES button once, the
Clock indicator will flash. Press and hold
the“ “or“ “button, theminuteswill
beginto countupor downuntilthey reach
00, the time will now change by one hour
increments.
Releasethebutton whenthecorrect hour
showson theDigitalDisplay.Confirm that
youhaveselectedAM or PM asrequired,
a small indicator on the left hand side of
the Digital Display indicates the AM/PM
setting.
Use the buttons again to set the minutes.
Scroll up or down using the buttons until
thecorrecttime is reached.
Pressthe TIMERSETbutton fivetimesto
lock in the time. The CLOCK and TIMER
indicators will go out.Asmall indicator on
thedigitaldisplaywillflashtoshowthatthe
clock is operating.
•TIMERS / PREHEAT
Thisheaterhastwoprogrammabletimers,
these allow you to set a start and finish
time. Thetemperatureispreseteachtime
thetimersare activated.
There is also a preheat function that
measuresthetemperatureoftheroomand
estimates the time it will take to bring the
room up to the preset temperature by the
programmedstarttime.
This means that the heater may start
heating an hour or more before the
programmedstarttime.
•PROGRAMMING THE ON / OFF
TIMERS
Beforeprogramming theTimersyoumust
ensure that the clock has been set to the
correcttime.
Press the SET TIMES button twice. The
digital display will showAM 6:00 and the
TIMER1 -ONindicator willflash.
Set the desired start time the same way
asforsetting the clock. Beawarethatthe
heatermaystart up much earlierthanthe
programmedstart timedueto thepreheat
function,as explainedearlier.
Press the SET TIMES button again, the
TIMER1- OFFindicatorwill flash.
Set the desired stop time the same way
asforsetting the clock.
Press the SET TIMES button once to

11
proceed to TIMER 2 - which is
programmed in the same way - or three
times to return to the clock display. This
mustbedonewithin1minuteofsettingthe
timetolock it into thememory.
The digital display will show the current
time. Asmallindicatoronthedigitaldisplay
will flash to show that the display has
returnedto theclock.
Aftersettingtimer2theSETTIMESbutton
must be pressed once within one minute
of programming to lock in the times and
returnto theclockdisplay.
Thetimers operate overa24 hourperiod,
andwillactivate 7 daysaweekwhen set.
•OPERATING THE TIMERS
Before operating the timer(s), the clock
time must be correct and a starting time
andfinishingtime forthetimer(s) must be
programmed, see page 9. Both timers
operateinthe same way.
Ignite the heater and select the preset
temperatureas for normaloperation.
Pressthetimer1and/ortimer2button(s).
Thetimerindicator(s) willglowandtheunit
willchangeto stand-bymode.Theburners
will extinguish and the ON indicator will
changefromredtogreen. Thedisplaywill
show the start time for the selected timer
brieflybeforereturningtotheclockdisplay.
Whentheheaterisinstand-bysmode,you
candisplayand change theclockand the
onandofftimesforbothtimersinthesame
way as described earlier.
The timers can be deactivated by either
pressingthe timer button(s)thatyou want
to deactivate or by turning the heater off
usingtheON/OFFbutton.
NOTE: If there is a power failure, the
system memory will retain the Timer
programs, and the clock will stop at the
timethepowergoesoff.Theclockwillstart
againwhenthepowercomesbackon, but
thetimewill beslowby thedurationof the
power failure. To set the clock to the
correct time after the power has come
back on, simply follow the instructions on
page 9.
•OVERRIDE
This function is intended to be used to
manuallyoverride thecurrent operationof
theheater. For example;If theheaterisin
stand-bymode (ie.between finishingtime
and starting time of a timer), and the
OVERRIDE button is selected, then the
heater will begin to operate and heat the
room.
Press the OVERRIDE button to activate.
Theindicator lightwillflash whenactive.
To manually deactivate the OVERRIDE
press the OVERRIDE button again. The
OVERRIDE indicator will go out, and the
heaterwill returntostand-bymode.
The heater will continue to operate on
OVERRIDEuntiltheOVERRIDEbuttonis
pressed again, or one of the timers takes
over the operation of the heater. This
means that the OVERRIDE mode will
automatically turn off if a programmed
starting time is reached. The heater will
then return to operating at times
programmedintothetimer(s). Turningthe
heater off will also deactivate the
OVERRIDE.
•REMOTE CONTROL
The remote control can only be used for
manual operation of the heater. If the
heaterisinstand-by(timer)modethenonly
theOFFbuttonwillwork. PressingtheOFF
buttonwhentheheaterisinstand-bymode
will deactivate the timers and the heater
cannow beoperatedmanually.
The ON and OFF buttons on the remote
work in the same way as the ON / OFF
buttononthe controlpanelas do the “
“ and “ “buttons.

12
NOTE: Some fluorescent lights may
interfere with the transmission of remote
control signals, in this case changing the
positionfromwhich you areoperatingthe
remote control may help.
Avoid getting the remote control wet, or
dropping it.
Theremotecontrolworkswithin15feetand
anangle of 40°tothe receiveronthe unit.
•TO REPLACE REMOTE CONTROL
BATTERY
Thebatteryisheldinaclipthat slides out
thebottom of theremotecontrol. The clip
is removed by inserting a coin or similar
into the recess in the back of the remote
controland slidingdownwards.
Thebatterymust be of typeCR2032and
will only operate if installed the right way
up,as shownbelow.
Removethebatteryifthe remotecontrolis
notgoingtobeusedforalong period.This
will help avoid damage from leaking
batteries.
ONBUTTON
Operatesthe unit
manually.
OFFBUTTON
Stops unit
manually.
TEMPERATURE
ADJUSTMENT
Increasesor
decreases
thetemperature
setting.
REMOTECONTROL
BACK
BATTERY
Note the + side of the battery is
facingthe rear of the remote
control

13
1. Flueconnectionandproperventing
2. Warm air distribution.
3. Adequateairsupply.
4. Theheatermustnotbeinstalled where
curtainsor othercombustiblematerials
couldcome intocontact withit. Insome
cases,curtains may needrestraining.
See below for minimum clearances
required.
LOCATION
•Mantles
A mantle is allowable providing that it is
outside the minimum clearances and the
distance it protrudes is no more than half
thedistanceitis above the heater.
See diagram below
Whenpositioning the heater,the main pointsgoverningthe locationare:
5. The heater is not designed to be built
into bookcases or shelves or any
combustibleopening.
6. Check that room ventilation complies
withlocal regulations.
7. This heater must be mounted on a
hearthnotlessthan2”thickandat least
thewidthanddepth oftheheater.
8. Installation location shall provide
adequatecombustionandventilationair.
9. Agasappliancemustnotbeconnected
to a chimney flue serving a separate
solid-fuelburning appliance.
10. Beforeinstalling theheater, inspectthe
chimney, flue piping and/or solid fuel
burning fire place and remove any
combustiblematerials.
11. A zero clearance kit is available from
yourgasappliance retailer.
•Fireplace
Cutting any sheet metal parts of the
fireplace,inwhich the gasfireplaceinsert
is to be installed is prohibited.
Refractory, glass doors, screen rails,
screen mesh and log grates can be
removed from the fireplace before
installingthegas fireplaceinsert.
12”
RIGHT
36”
CEILING
36”
FRONT
12”
LEFT

14
•Fireplace dimensions
Thereare two typesofinstallationthat may beusedwith thisheater.
•Non-combustible(masonry, bricketc)fire place.
•Zeroclearancekit installation,forinstallation incombustiblematerials.
Ineachcasethereareminimumandmaximumdimensionthatthe fireplace oropeningmust
fallwithin, as showninthese diagrams.
Foranon-combustiblefireplace,thehearth
mustbenot less than2”thickand at least
thewidthanddepthoftheheater. Thebase
wheretheheater is to sitmustbeflat with
noprotrusionsthatcoulddamagethebase
ofthe heater.
Solid Fuel Burning Fireplace
For combustible installations a zero
clearancekitmust be used.
Combustible installation
This may require a sheet of non-
combustible material to be laid under the
heater or a layer of cement to be poured
onthehearth.
The fireplace flue damper can be fully
blocked open or removed for installation
ofthegas fireplace insert.
Thefireplaceand fireplacechimneymust
be clean and in good working order and
constructedofnon-combustiblematerials.
Make sure that chimney cleanouts fit
properly.
Refractory, glass doors, screen rails,
screen mesh and log grates can be
removed from the fireplace before
installingthegas fireplaceinsert.
Smoke shelves, shields and baffles may
be removed if attached by mechanical
fasteners.
Cutting any sheet metal parts of the
fireplace,inwhich the gasfireplaceinsert
is to be installed is prohibited.
6”minimum
chimneyflue

15
•RUN GAS SUPPLY
For pipe sizing, refer to your local gas
installationcodes.
•PURGE SUPPLY OF AIR AND
DEBRIS
All foreign materials such as filings must
bepurgedfromthegassupply,astheymay
causethe gasvalve tomalfunction.
A means to measure the gas pressure
immediately upstream of the supply
connection to the appliance shall be
providedby the installer.
Connectand tightenunion.
Oncompletionofwork,checkforgasleaks.
VENTING
GASCONNECTION
Use only an approved B vent system.
An approved chimney liner must be
used.
It is recommended that the flue be
installed vertically only. If installation
prevents this then there must be at
least 4 feet of vertical flue before any
bends. The flue must not fall below
horizontal at any stage. There must
not be more than 2 bends in any
system. Any horizontal section of flue
must be less than 1/3 the length of
vertical flue which follows it.
See diagram
An approved B vent system must be
attachedby mechanicalmeansto theflue
spigotand sealedusinganapprovedhigh
temperaturesealant.
**
X/3maximum
maximum
2bends
10ft
Minimum**
4 ft
minimum
X
3/8MNPT
Use a soapy solution on all gas
connections.Leakswillbevisiblewhenthe
soapy solution forms bubbles. When
finished wipe soapy solution with rag to
removeresidue.
**Refertolocal codes for other minimum
requirements.

16
ELECTRICALCONNECTION
Thereisajunctionboxprovidedatthefront
ofthe heater forthe electricalconnection.
WARNING: This appliance must be
properly grounded for your protection
against shock hazard.
Connectingthe powersupply:
Refer to the diagram opposite,
1 Openthesidedoors.
2 Loosen the screws holding the front
panelinplace.
3 Removethefrontpanelbyslidingtoone
side to release it and then sliding back
againtorelease theotherend. Take care
not to place strain on the wires from the
remotecontrol receiveron thefrontpanel.
4 Remove the three lowest louvres from
theheater byslidingtoonesidetorelease
the end and then sliding back again to
releasethe louvrecompletely.
5 Removethetwoscrewsholdingthefront
cover of the junction box in place and
remove the cover. Ahole is provided on
therighthandsideofthejunctionboxfora
suitableelectricalglandtobeattachedand
theelectrical supplytopassthrough.
6 There are two wires (one black, one
white)thathavebeenpartiallybaredinside
theboxanda grounding (earth) pole with
agreenwire attached. It isimportantthat
the power supply is connected to the
correct wires and that the appliance is
properly grounded by attaching a ground
connectionto thegroundingpole.
Black wire = Hot (115VAC 60Hz)
Whitewire =Neutral
7 Once all three connections have been
made,makesure that allconnectionsare
safeandthatthepowerconnectionscannot
come into contact with the appliance
casing.
Replacethe coveron thejunction boxand
reassemble the heater in the opposite
order.
Take carenottotrapordamageany wires
whenreassembling theappliance.
WARNING:Failuretoproperlygroundthis
appliancewithaffectitsoperationandmay
cause damage to the appliance or
personalinjury.

17
The logset is packed inside the unit and
the packaging must be removed prior to
installingthelogset in itscorrectposition.
• Openbothside panels.
• Removefastenerson bothsidesof the
topglassretainer.
• Liftretainer awayfromunit.
• Loosenscrewsonbottomglassretainer.
• Carefullyliftglassoutofbottomchannel.
• Carefullyremove log packaging.
The logset has two holes underneath for
locationontothe pinsinsidethe unit.
Placethe logsetintotheunitensuringthat
the locating pins enter the two locating
holesonthe bottom faceofthe logset.
Gently place loose ember bed material
in front of the front log only. Do not
pour as dust particles from the plastic
bag may block the burner ports.
Level it with a pencil or screwdriver and
removeexcessmaterial. Note:Theember
bedmaterial mustbe placedafterthelogs
arefitted. If thelogs areto beremovedfor
anyreason,the ember bed materialmust
be removed first and replaced after the
logsarerefitted. Anymaterialthatprevents
the logs sitting flat on the burner top can
upsettheburningpatternandperformance
ofthe heater.
• Replace glass and top glass retainer,
tightenbottomglass retainerscrews.
Note:Fitglasssothatthejointinthe glass
sealisatthe bottom.
• Take care not to damage seals.
• Reinstallsidepanels.
LOGINSTALLATION
WARNING: Failure to position the parts
in accordance with these diagrams or
failure to use only parts specifically
approvedwith thisappliance mayresultin
propertydamage orpersonalinjury.
Note: Whenfirstlighting the heater, the
logs need to be burnt in, which may take
approximately 2 hours. The flame color
may change after the initial burning in
period.

18
•TESTING PROCEDURE
Turn gas supply on and plug the unit into
thepowersupply. (Caution115V)
•TO CHECK BURNER PRESSURE
• Refertoratingplate.
• Removethewiring cover panel.
• Remove test point plug and attach
manometerto test point.
The test point is on the front injector
block.
• Lightheater,turntoHighheatsettingand
checkpressure.
• If adjustments are necessary, the
regulator is situated on the front of the
gascontrol.
• Aftercheckingpressure,turntheunitoff,
remove manometer and replace test
pointplug.
• Turn theheateronandoffafew timesto
checkignition.
• Whenyou aresatisfied thattheheateris
workingcorrectly,reassemblepanels.
• Allburneraerationis factory preset and
cannotbe adjusted.
• Ifyouareunabletogettheunittooperate
correctly, refer to Troubleshooting on
Page 22 before contacting your local
service contact as listed on Page 3.
• Itmaytakeapproximately2hoursforthe
logs to achieve their full flame pattern
andglow.
• During the initial burning in period,
some smoke and smell may be
experienced. Theheater shouldbe run
onthe highposition ina well ventilated
room until these dissipate.
TESTINGANDCOMMISSIONING
It is the responsibility of the installer
to check that under normal operating
conditions of the appliance, all flue
gases are exhausted to the outside
atmosphere and that there is no
spillage of combustion gases into the
room.
COMMISSIONING
•INSTALLATION / COMMISSIONING
CHECKLIST
Completetheinstallation checklistandthe
installerdetailsonpage31andmakesure
that this instruction book is left with the
customer.
•INSTRUCT CUSTOMER ON USE OF
UNIT
Explaintothecustomeraboutuseandcare
of unit. Make sure the customer
understandstheinstructions.
•EXPLAIN
Ignition (on / off), adjusting heat level,
programming timers, flame setting, auto
off,lock, override andtheremote control.
NOTE:
THE MANUFACTURE RESERVESTHE
RIGHT TO CHANGE OR MODIFY
SPECIFICATIONSWITHOUTNOTICE

19
IMPORTANT MAINTENANCE INSTRUCTIONS
ANNUAL INSPECTION
Theunitshouldbeinspectedatleastonce
a year by a qualified service technician
includinginspection ofthefluesystem.
Theapplianceareamustbekeptclearand
freefrom combustible materials,gasoline
andotherflammable vaporsandliquids.
•CLEANING INSTRUCTIONS.
Before cleaning, make sure the electrical
powerandgas are turned offandthatthe
unithas cooleddown.
WARNING:Do not clean the glass or unit
whenhot.
Donot removeanyinternal wiringcovers.
Donotuse abrasive cleaners.
Donotuse solventbasedcleaners.
•OUTER CASE
Theoutercase of thefireplace should be
cleanedwitha soft,dampcloth.
Do not use aerosol polishes to clean the
casing while the fire is in operation. Do
notdamageordistortanypartoftheheater.
Donotuse wet clothorspray cleaners on
burners.
• VENT MAINTENANCE
Theflueshould be inspected annuallyfor
blockages and signs of damage.
• VISUAL INSPECTION OF FLAME
Checkthat thepilot andburnerflamesare
operatingnormally.
Iftheflamesappeareitherveryshortorvery
long and streaky or are producing smoke
or soot deposits then there may be a
problemwith theheateror thegas supply.
MAINTENANCEINSTRUCTIONS
Aheatershouldnotbeusedifyoususpect
there may be a problem, and a service
agent must be called to investigate the
causeofthe problem.
Themainburnersaredesignedtoproduce
someyellowflamebutshouldnotproduce
smokeorexcessivesoot.
Normal
Abnormal
NOTE:
Theflamesmaytakeup to 15 minutes to
settlefromignition when heateriscold
Abnormal
Normal

20
• ELECTRIC MOTOR MAINTENANCE
Motors are permanently lubricated and
needno lubrication.
Keep fan and motor free of dust and dirt,
cleanannually.
The heater should be serviced
annuallyonly byan authorisedperson.
• GLASS REPLACEMENT AND
CLEANING. (May be performed by the
owner)
It is best to handle the glass with clean
gloves to avoid smearing the glass with
finger prints which might show after
replacement.
Refer diagram opposite
Openthe sidepanels.(1) Accesscannow
beobtainedtothe two top glass retaining
screws.(2)
Gentlylift the retainingtrimaway fromthe
glass.(3)
Carefully lift the glass out of the bottom
retaining channel, taking care not to
damagethefiber seal on theperimeterof
theglass.(4)
The glass may be cleaned with a damp
sponge and soapy water. If the seal is
damaged it should be replaced. Remove
any soot deposit from the log set with a
soft brush and a vacuum cleaner. Soot
deposit may indicate that the flue is not
drawingproperly.Checktheflueforcorrect
operation.
It is best to handle the glass with clean
gloves to avoid smearing the glass with
finger prints which might show after
replacement.
NOTE:
When replacing the glass make sure that
thejoint ofthefibersealis atthe bottomof
theglass.
• BURNERS
Due to the design of the burners in this
heater, theydonotrequirecleaningbythe
owner. The burners should be cleaned
onceayear by a qualified serviceagent.
FAN REMOVAL Refer diagram below
NOTE: The fan has a permanently
lubricatedbearing. DONOTOIL.