RiskBand ARIES User manual

TM
RiskBand Device User Guide
Version 1.07
February 2020

2RiskBand Device User Guide
Copyright © 2020 Whereable Technologies. All rights reserved. Published in the
USA.
Published February 2020.
Copyright © 2020, Risk Band, LLC. All rights reserved. Published in the USA.
Published February 2020.

Contents 3
Contents
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Chapter 1 Quick Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
About the RiskBand Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Accepting the End-User License Agreement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Sending an Emergency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Receiving Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
About Your Privacy and the RiskBand Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Chapter 2 Simulating an Emergency in Demo Mode . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Putting the Device in Demo Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Triggering an Emergency in Demo Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Taking the Device Out of Demo Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Chapter 3 Behind the Scenes with RiskBand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Chapter 4 Using the RiskBand Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Triggering and Canceling Emergencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Triggering an Emergency from Impact Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Triggering an Emergency from “Man Down” Detection . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Reading and Clearing Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Accessing the RiskBand Device Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Device Menu: About Airplane Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Putting the Device in Airplane Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Taking the Device out of Airplane Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Device Menu: Turning Demo Mode On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Device Menu: About Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Synchronizing with the RiskBand ARIES Manager . . . . . . . . . . . . . . . . . . . . . . . . 37
Displaying Device Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Device Menu: Powering Off the RiskBand Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Device Menu: Restarting the Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Restarting the Device Manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
About Sending Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
About Device Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
About Required Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Taking Training Course from the RiskBand Training Website . . . . . . . . . . . . . . . . . . 44
Taking Training Courses from the RiskBand ARIES Manager . . . . . . . . . . . . . . . . . . 45
Chapter 5 Charging the RiskBand Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
About the LED Charging Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
About Device Performance While Charging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

4RiskBand Device User Guide
Chapter 6 More about the RiskBand Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
About the RiskBand Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
General Device Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Emergency Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Device State Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
More about the Battery Life Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
More about the GPS Signal Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
About RiskBand Device Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
About the RiskBand Device Startup Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
About Poor Cellular Connectivity and GPS Performance . . . . . . . . . . . . . . . . . . . . . . . . .54
About Low Power States . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
A Note About GNSS and GPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
Chapter 7 Accessing the RiskBand ARIES Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Installing the RiskBand ARIES Manager Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Installing the RiskBand ARIES Manager on Windows . . . . . . . . . . . . . . . . . . . . . . . . .58
Launching the RiskBand ARIES Manager on Windows . . . . . . . . . . . . . . . . . . . . .59
Installing the RiskBand ARIES Manager Client on Mac OS . . . . . . . . . . . . . . . . . . . . .59
Installing the RiskBand ARIES Manager Client on UNIX/Linux . . . . . . . . . . . . . . . . . .60
Determining the Version of the Installed Client Software . . . . . . . . . . . . . . . . . . . . .61
Logging in to the RiskBand ARIES Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
Configuring Proxy Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
Recovering Forgotten Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
Closing the RiskBand ARIES Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
Changing your Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
About Password Strength Policies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
Resetting Passwords with System-Generated Password . . . . . . . . . . . . . . . . . . . . . .69
Resetting Passwords Manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70
Viewing and Taking Training Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
Viewing Training Courses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72
Taking Training Courses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
Viewing a History of Action Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
Viewing Closed Emergencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
Appendix A Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
Wearing the Device on a Lanyard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
Using the Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
Exposure to Dust and Liquid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
Cleaning and Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
Repairing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
Charging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78
Replacing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78
Radio Frequency Interference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78
Medical Device Interference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78

Contents 5
Appendix B Regulatory and Compliance Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
FCC Verification Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Certification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Disposal and Recycling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Contacting RiskBand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

6RiskBand Device User Guide

Preface 7
Preface
Using the RiskBand ARIES™ device you can
• Send emergency alerts to security personnel
• Receive emergency and urgent messages from your organization
RiskBand periodically releases revisions of its software and hardware. Some functions may
not be available to all users. Additionally, some functionality described in this document
might not be supported by all versions of the RiskBand device and management software.
Contact RiskBand customer support if a product does not function properly or does not
function as described in this document: www.riskband.com/support.

8RiskBand Device User Guide

Quick Start 9
11 Quick Start
This chapter describes important functions of the RiskBand device:
• Accepting the End-User License Agreement on page 10
• Sending an Emergency on page 12
• Receiving Messages on page 13
• About Your Privacy and the RiskBand Device on page 15
Additional functionality of the device is described in the chapter Using the RiskBand Device
on page 29.
About the RiskBand Device
The key operational and display components of the RiskBand device are:

10 RiskBand Device User Guide
Accepting the End-User License Agreement
Before using the RiskBand device you must accept the End-User License Agreement
(EULA). The EULA consists of
• End-User License Agreement
• Terms of Use
• RiskBand Privacy Policy
The device displays a link to the location of a PDF version of the EULA. You can also review
the EULA here: https://us.riskband.com/legal.pdf.

Quick Start 11
To accept the EULA on the device:
Look for your name on the first EULA screen,
and then press the Menu button.



On the second EULA screen, the URL of the
EULA PDF file is displayed. You can go to that
URL in your browser and read the EULA, or
you can read the EULA in the appendices of
this document.
Press the Up button to highlight I Accept, and
then press the Menu button.



The device finalizes its configuration, and the
assigned screen displays. If you see your user
name displayed on this screen, the device is
now ready for your use.

Note: The EULA display state is intended to be temporary. While displaying
EULA screens the device will beep and vibrate every minute to remind you to
accept the EULA so the device can transition to the assigned state, and you
can begin using your device.

12 RiskBand Device User Guide
Sending an Emergency
When you receive your RiskBand device, it should already be registered and synchronized
with the RiskBand servers. You can determine if this is the case by looking to see if your
user name is displayed on the device screen. If you see your user name displayed on the
screen, it has been configured successfully for your use.
To send an emergency, press and hold the Emergency button for 2 seconds.
When the RiskBand servers receive your emergency, your device will vibrate. Following
that, at regular intervals throughout the duration of the emergency, the device will vibrate
to let you know the emergency continues to be monitored.
Caution: Do not use a RiskBand device unless you see your user name on
the screen. If your user name does not appear on the screen, the RiskBand
device may not be able to successfully send an emergency.

Quick Start 13
If the security personnel responding to your emergency can establish a voice connection to
your device, you will feel a rapid vibration pattern. Be aware, however, that after a voice
connection is established, the security personnel may choose to just listen with their
communication devices on mute.
To experience the vibration patterns that accompany the sending and receipt of
emergencies, you can simulate an emergency in Demo Mode. For instructions on how to
do this, see Simulating an Emergency in Demo Mode on page 17.
Receiving Messages
The security personnel in your organization can send messages to the RiskBand device.
These messages can be Emergency Action Messages (EAMs) or informational Action
Messages (AMs). When either type of message is received by the RiskBand device, the
device vibrates to alert you that you have a message. The device will also beep if the
message is an Emergency Action Message.
Note: After Emergency Action Messages are received, the device will vibrate
and beep every 15 seconds until the message is read.

14 RiskBand Device User Guide
To read an Emergency Action Message or an Action Message, press the Menu button.
To acknowledge a message, clear it, or read the next message on your device, press the
Menu button. After all the messages are displayed, the device returns to the main screen.
Note: After a message is cleared, it cannot be displayed again on the device.
However, if your organization has provided you with access to the RiskBand
ARIES Manager, you can view a history of action messages that have been
sent to your device.

Quick Start 15
About Your Privacy and the RiskBand Device
While the RiskBand device is capable of taking photos and of creating a two-way voice
connection, it only does so when an emergency is triggered. And in the vast majority of
cases, you will be the one who triggers the emergency by pressing the alarm button. This
means that the RiskBand device cannot be used to spy or eavesdrop on you unawares.
In some deployments, your organization may have the ability to trigger an emergency
remotely. That is, the device can be put into the emergency state without your pushing the
button. However, in these cases the device still vibrates and displays icons when the
emergency in initiated. Even if your organization uses “stealth mode” in
emergencies—which means there is no visual display that an emergency is in process—
the device still vibrates so you will know the emergency state has been initiated.
Check with your organization administrator to see if either remotely triggered emergencies
or stealth mode emergency indicators are enabled for your device. Your organization
administrator can tell you exactly how your device will act in an emergency.

16 RiskBand Device User Guide

Simulating an Emergency in Demo Mode 17
2Simulating an Emergency in
Demo Mode
The RiskBand device is programmed with a Demo Mode simulation that allows you to
experience how the device handles an emergency first hand. RiskBand strongly
recommends that you go through the Demo Mode simulation in order to learn how the
device will vibrate and operate during an emergency.
Because this is intended to be a temporary state for the device, the device will beep and
vibrate every 15 minutes while in this mode to remind you to exit Demo Mode.
Note: Some organizations my restrict devices from entering Demo Mode.

18 RiskBand Device User Guide
Putting the Device in Demo Mode
To display the device menu, press the Menu
button.


Press the Up button until Turn on DEMO
Mode is highlighted.



Simulating an Emergency in Demo Mode 19
With Turn on DEMO Mode highlighted, press
the Menu button.


Press the Up button to select Yes.



With Yes highlighted, press the Menu button
to enter Demo Mode.


The device vibrates and enters Demo Mode.
The word DEMO appears on the screen. The
color of the word DEMO alternates between
red and yellow.

20 RiskBand Device User Guide
Triggering an Emergency in Demo Mode
With the device in Demo Mode, trigger an
emergency by pressing the Emergency button
for 2 seconds.




A ring appears on the screen to let you know
the emergency has been sent. 





The device then simulates acknowledgment
by the RiskBand servers of your emergency
by vibrating briefly. The red GPS icon indicates
that GPS coordinates have not yet been
established for this emergency.


The ring changes to a blue doughnut when
the emergency is registered with the
RiskBand ARIES Manager. After the GPS
coordinates are established, the arrow
disappears. 

