Rize Home Tranquility II User manual

SERIAL NUMBER: _____________________________
(Place your serial number here for ready reference)
Tranquility II
Adjustable bed
Owner’s manual

2Owner’s manual | Tranquility II adjustable bed
Owner’s manual | Tranquility II adjustable bed
2

Safety precautions 4
Parts list 6
Installation guide 7
Remote control guide 12
Special function 15
Troubleshooting 16
Warranty 18
Registration 19
Table of contents
Model Number: MA004TD03
This product and all our bedding products are covered by one or more of the following issued
and pending U.S. patents including Nos. 9706848, 9744088, 8209801, 9795223, 8769739,
8209800, 9706848, 8769739, D663968, and other patents pending.
Photos are for illustration purposes only.
COPYRIGHT © 2023 by Rize Home, LLC.
3
03.30.2023

4Owner’s manual | Tranquility II adjustable bed
Safety precautions
Attention!
IMPORTANT SAFETY INSTRUCTIONS.
PLEASE READ THESE INSTRUCTIONS THOROUGHLY BEFORE USING THIS PRODUCT.
Electrical safety
Always unplug this adjustable bed from the electrical outlet
before any cleaning of the bed. To safely disconnect, make sure
all controls are in the off position, then remove the plug from the
outlet.
Keep cord away from heated surfaces. Keep air openings free
of lint, hair and the like. Never operate when air openings are
blocked. Never drop or insert any object into any opening. Use
only indoors.
Cease use of this adjustable bed and contact the Customer Care
Center for repair if: (1) it has a damaged cord or plug, (2) it is not
working properly, (3) it has been dropped or damaged, or (4) it
has been dropped into water.
Grounding safety
To reduce the risk of electric shock, electrical fire, or faulty
operation of this product, your adjustable bed may feature a
polarized plug meant to be used only with a grounded electrical
outlet. If this plug does not fit into your outlet, contact a
qualified electrician to install a properly grounded outlet.
Failure to use a properly grounded outlet for this product will
compromise this important grounding safety feature. The use
of adapters is not recommended unless the outlet is checked
by a qualified electrician to ensure the proper grounding of the
adapter. NOTE: Unauthorized modifications to this product
could void the electrical portion of your warranty.
Warranty warning!
This bed is specifically designed to require no maintenance by
you, the user. Any opening or tampering with the control box,
motors, or hand controls (with the exception of the battery
compartment if equipped) will result in a void of the warranty.
Only those authorized may conduct repairs or part replacement
on your adjustable bed. Unauthorized modifications to this
product could void the electrical portion of your warranty.
In-home use only
This adjustable bed is designed exclusively for in-home use.
HOSPITAL DISCLAIMER: It is NOT designed for hospital use
and is NOT designed to meet hospital standards. Do not use this
bed with TENT TYPE oxygen therapy equipment or use near
explosive gases.
Important safety features
Weight fail safe feature: In the case that an overload of
weight is placed on the head or foot mechanism, the control
unit will automatically stop all functions. The control unit will
automatically resume all functions 30 seconds after excess
weight is removed.
The recommended weight limitations for your adjustable bed is
up to 850 lbs. on all sizes. For your adjustable bed to structurally
support the recommended weight, weight must be distributed
evenly across the head and foot sections. The adjustable bed will
not and is not intended to support or lift this amount in just the
head or foot section. Dependent on the size and/or model of
mattress, the available weight limit may be less.
Locking caster feature: This adjustable bed may be equipped with
special locking casters. For your safety, these casters will prevent
bed movement when all casters are in the locked position. To
lock casters, push down the safety latch on the caster. To resume
product mobility, lift the safety latch up.
NOTE: If your adjustable bed is positioned on a hard floor
surface such as hardwood or tile, it is strongly recommended that
rubber caster cups or carpet squares are placed under the casters
in addition to locking them in place. Casters will not roll when
locked, but may slide on an uncarpeted surface.
User-serviceable parts
This bed is specifically designed to have no maintenance by you,
the user. Therefore, you are encouraged not to open any motors,
alter the wiring, or adjust, modify or change the structure of the
product, as it will void the warranty.
Radio frequency is 2.4 ghz
FCC compliant device complies with part 15 of the FCC Rules.
Operation is subject to the following two conditions: (1) This
FOR OPTIMAL SAFETY, YOUR ADJUSTABLE BED SHOULD BE PLUGGED INTO A
SURGE PROTECTOR (not supplied with this adjustable bed).

5
5
SAVE THESE INSTRUCTIONS. Proper operation of your adjustable bed is necessary to ensure the long
life and durability you expect from a high-quality product. The manufacturer has tested and inspected this
product prior to shipment.
device may not cause harmful interference, and (2) this device
must accept any interference received, including interference
that may cause undesired operation.
IMPORTANT NOTE: To comply with the FCC RF exposure
compliance requirements, no change to the antenna or
the device is permitted. Any change to the antenna or the
device could result in the device exceeding the RF exposure
requirements and void user's authority to operate the device.
Consumers with pacemakers
It is possible that the (optional) vibrating feature of this
adjustable bed may be misinterpreted by some pacemakers as
movement and/or exercise. This is common with any product
that produces a vibrating motion, and may or may not affect your
pacemaker. Please consult your physician with any concerns.
Product ratings
Lift Motor Restrictions: The lift motors in this bed are NOT
designed to operate continuously for more than two (2) minutes
over a twenty (20) minute time period, or approximately 10%
duty cycle. To ensure reliable functionality and full life of this
product, do not attempt to exceed these limits.
NOTE: Attempting to circumvent or exceed this rating will
shorten the life expectancy of the product and may void the
warranty.
The structure of the bed will support the recommended weight
when distributed evenly across the bed. The head and foot
sections are not designed to individually support or lift this
amount of weight. For optimal performance, entering and exiting
the adjustable bed with the bed in the flat or level position is
recommended.
NOTE: Exceeding the recommended weight restrictions could
damage your adjustable bed and void your warranty.
Small children and pets
warning
Immediately dispose of all packing materials as it can pose a
smother risk to small children and pets. Injury could occur also
if children or pets are permitted to play on or under the bed. Do
not allow children to operate this bed without adult supervision.
Lift warning
Do not sit on the head or foot sections while in the raised
position, or during lift or lowering cycles.
Moving after installation
Do not place adjustable bed vertically on its head or foot
sections. This may cause injury to persons or damage to
the adjustable bed. Two people are required for moving this
adjustable bed due to its heavy weight.
Safety
When an overload of weight is placed on the head or foot
mechanism, the control unit will automatically stop all functions.
The control unit will automatically resume all functions after the
excess weight is removed.
Massage motors, if any, will automatically shut off after running
continuously for 15 minutes. All massage functions will be
operational again after 5 minutes.
NOTICE: The changes or modifications not expressly approved
by the party responsible for compliance could void the user's
authority to operate the equipment.
Read the Owner's Manual carefully and completely before
operating the product. Electric shock may occur if electrical
components are not installed or operated according to these
guidelines.
Safety precautions

6Owner’s manual | Tranquility II adjustable bed
Before discarding any packing materials, check the adjustable bed carton and verify that all items in the
parts list are included.
* The leg comes assembled as one whole leg with the option of removable leg extenders.
** Only available with Twin XL, Split Cal King, and Split Queen bed sizes.
Parts list
Remote control (1) AAA batteries (2) 8” + 3” + 2” legs (6) *
Mattress retainer bar (1) Bed leg strap (1) **
Anti-skid pads

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7
Installation guide
NOTE: For safety reasons, lifting of the adjustable bed must always be performed by two (2) people; and
the unit should always be on a flat surface before opening.
Setting up your adjustable bed
Remove any accessory boxes from inside the frame. Remove the legs,
retainer bracket, and power supply attached to the adjustable bed.
NOTE: Take note of the orange zip ties holding the frame near the head
and foot section of the bed. You will cut these ties later in the setup.
Attach the bed legs to the adjustable bed by threading them in a clockwise
direction into the pre-drilled holes on the frame.
NOTE:
• The legs come assembled as one whole leg with the option of
removable leg extenders.
• Tighten the bed legs. After using the bed for a period of time or when
the bed wobbles unsteadily, check the legs and tighten them again if
necessary.
1
2
4
Open the box.
Lift the folded adjustable bed out of the box, place it on a flat floor and
unfold it.
NOTE: Hold the edge of the bed when unfolding it. Do not hold the
metal frames to avoid potential injury.
3
If you are installing the adjustable bed on a platform or slatpack
bedding system, do not install the legs. Proceed to step 5.

8Owner’s manual | Tranquility II adjustable bed
Installation guide
IMPORTANT! Make sure power cords do not obstruct any adjustable bed mechanisms.
7From under the head and foot sections of the bed, cut and remove the orange zip ties holding the bars.
NOTES:
• Cut these zip ties only AFTER the adjustable bed is turned over on its legs or placed on a platform
bed with the top side facing up.
• There are two (2) zip ties on each side of the foot section and one (1) zip tie located near the edge
of the head section. They are easily accessible for cutting.
Remove and extend the power cord from the frame.
5
If you are installing your adjustable bed on a platform or slatpack
bedding system, apply anti-skid pads to the frame first. See
"Applying anti-skid pads for platform bed use" on page 11.
6Lift one side of the bed and then turn it over carefully so the top side is now facing up.
NOTES:
• Do not lift the bed from the head deck to avoid damage to the adjustable bed.
• When turning the bed over, hold the frame and not the edges of the bed to avoid any damage.
• If you installed bed legs, do not rest the bed on its side so the weight may not damage the legs.
Zip ties on the head and foot sections of the bed.

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9
Using the bed leg strap (optional)
Line up the two beds, then use the bed leg strap to wrap the inside legs
together tightly (front leg to front leg and back leg to back leg).
Fasten the straps to prevent movement & maintain stability.
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2
To help prevent base separation when using two adjustable beds together, use the
bed leg straps.
Installation guide
Plug the power cord into a working electrical outlet.
NOTE: For optimal safety, using a surge protector (not included) is highly
recommended.
Install batteries in the remote control. Try all functions on the remote to
make sure all features are operational.
NOTE: If the bed does not work, see the Troubleshooting section of this
manual.
Return bed to flat position before continuing with the installation.
NOTE: Make sure your bed is in a flat position before using it. Press and
hold the Flat button on the remote control for over 1.5 seconds after
plugging in the power cord.
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3
1
Setting up the electronics
If the adjustable bed is set up without a headboard, place your mattress on the
adjustable bed surface. Your adjustable bed installation is now complete.
If a headboard is to be installed, see “Assembling the headboard bracket.”
Align both ends of the retainer bracket with the holes located at the foot
of the bed.
Insert the ends into the holes.
Installing the mattress retainer bracket
1
2

10 Owner’s manual | Tranquility II adjustable bed
Installation guide
7
8
6
3
4
5
Assembling the headboard bracket (optional)
Turn the adjustable bed over with the top side facing downward.
Remove the leg from the head section of the adjustable bed by turning
the leg in a counter-clockwise direction.
Slide the inner headboard bracket over the hole for the leg installation.
(The bracket opening should face away from the adjustable bed.)
Screw the leg back in by turning it clockwise. This will secure the inner
headboard bracket to the adjustable bed.
Place the open side of the outer headboard bracket onto the exposed
square tube of the inner headboard bracket.
Insert a retainer bolt fitted with a washer through the outer headboard
bracket and into the inner headboard bracket. Tighten the bolt with an
Allen key wrench. Leave loose enough for adjusting.
Repeat steps 2 to 6 to install the brackets on the other side of the head
section of the adjustable bed.
NOTE: When the headboard brackets are assembled, make sure there is a
space of 1.5 inches (38.1mm) to 2 inches (50.8mm) between the edge of
the bed and the headboard brackets.
Turn the adjustable bed over into an upright position. Move the bed and
the headboard as close as possible to their final location, then install the
headboard.
NOTE: If you need to adjust the headboard brackets, unscrew the bolts
holding the outer headboard brackets and move the brackets accordingly.
Reinstall the bolts and tighten securely.
Place your mattress on the adjustable bed surface. Your adjustable bed and
headboard installation is now complete.
1
2
NOTE: Headboard bracket parts are sold separately.
IMPORTANT!
• Failure to follow the installation steps as they appear in this guide could result in damage to your adjustable bed.
• For safety reasons, lifting of the adjustable bed must always be performed by two (2) people; and the unit should always be on a flat surface.
• Make sure to position the bottom of the headboard cross member no more than 3 inches (76.2mm) between the headboard and the top of
the mattress.
9

11
Installation guide
Applying anti-skid pads for platform bed use
Turn your adjustable bed on its side and then locate the areas
near the center brackets and corner brackets of the frame.
NOTE: For safety reasons, lifting of the adjustable bed must
always be performed by two (2) people.
Take the anti-skid pads and remove them from the adhesive
backer.
NOTE: The anti-skid pads are stapled to the back of the
adjustable bed. Make sure to remove the pads after taking the
bed out of the shipping carton.
1
2
Your adjustable bed is also created for platform or slatpack bed systems. Before installing on a platform or slat pack
bed, apply anti-skid pads under the adjustable bed to keep it in place.
The anti-skid pads are stapled
to the back of the adjustable bed.
Apply the anti-skid pads on each of the identified areas near
the center and corner brackets as shown.
3
IMPORTANT!
• Make sure to align the anti-skid pads so that
they will rest on one of the slats under the
adjustable bed. If your bed system is a solid
deck surface, there is no need to align the pads
to a slat.
• For the areas near the center brackets, you
may apply the anti-skid pads to either side of
the center bracket. Make sure to align them
with the slats.
• A total of 6 anti-skid pads must be applied to
the adjustable bed to secure the frame in place
and keep it from slipping.
After applying all the anti-skid pads under the
adjustable bed, carefully place the adjustable bed
onto the platform or slats.
4
To continue setting up the other parts of your
adjustable bed, go back to page 8.
5
IMPORTANT! Make sure your platform or slatpack
base can support the maximum weight of the adjustable
bed (135 lb for Queen beds and 163 lb for King beds)
and the mattress.

12 Owner’s manual | Tranquility II adjustable bed
Remote control guide
HEAD POSITION ADJUSTMENTS (1, 3)
Press the Head Up or Head Down button to raise or
lower the head section of your adjustable bed.
FOOT POSITION ADJUSTMENTS (2, 5)
Press the Foot Up or Foot Down button to raise or
lower the foot section of your adjustable bed.
FLASHLIGHT (4)
Press this button to turn on the flashlight on your remote
control. Release the button to turn it off.
FLAT (6)
Press this button to return the bed to a flat position.
NOTE: Make sure your bed is in a flat position before using it.
Press the FLAT button on the remote control after plugging in
the power cord.
ZG OR ZERO GRAVITY (7)
Press this button to elevate the legs slightly higher than the
chest, in effect, allowing the blood to flow back to the heart to
help reduce stress and fatigue.
1
2
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5
4 7

13
Understanding the remote control features
• The adjustable bed uses RF (radio frequency) remote control system.
• The buttons are backlit when pressed to aid in the visibility of the remote control in low-light environments.
• It is not necessary to face the receiver when operating the remote control. Remote signal is best transmitted
within 6.5 feet (2 meters) of the bed.
NOTE: The bed may have minor intermittent performance interruptions because of typical radio frequency
interference. This is normal in the operation of the bed, not a defect.
Customizing the preset button
Move the head and/or foot sections to your desired position.
Press and hold the ZG button for 5 seconds until the remote backlight
flashes.
The new bed position is now stored in your selected preset button overriding
the factory default.
To restore the presets to their factory settings, see "Resetting your system".
1
2
You can store new head and foot positions by customizing the preset button Zero
Gravity. This can be reprogrammed with your desired positions at any time. For
safety reasons, the FLAT button cannot be customized.
Remote control guide
Pairing your remote control to your adjustable bed
Unplug the power cord from the electrical outlet. If installed, remove the
two (2) 9V alkaline batteries intended for back-up battery power.
Plug the power cord back to a working electrical outlet (a surge protector
is recommended). The LED light on the control box turns blue and the
control box is in remote pairing mode for 20 seconds.
Continued on the next page.
1
2
Your adjustable bed is already paired to your remote control at the factory.
Manual pairing is only needed for replacement remote controls or to change
tandem systems back to a single system.
NOTE: For the pairing to be successful, make sure the distance between the
control box and the remote control is not more than two (2) meters.
Unplug the power cord,
then plug it back in.

14 Owner’s manual | Tranquility II adjustable bed
Remote control guide
Synchronizing two beds for tandem operation
To operate two adjustable beds simultaneously, you must pair both beds (Bed A & Bed B)
to one remote control (Remote A).
Plug both Bed A and Bed B to working electrical outlets. A surge
protector is recommended.
Press the FLAT button on Remote A and Remote B to align the beds
properly in a flat position.
On the control box on Bed B, unplug the power cord from the outlet and
then plug it back in. The LED light on the control box turns blue.
On Remote A, press and hold the Foot Up and Foot Down
buttons at the same time. The remote backlight flashes and starts the sync
process. If sync is successful, the LED light on the control box turns to
green.
Beds A and B can now be operated at the same time using Remote A.
NOTE: When operating beds in tandem, both beds should be plugged into
a working electrical outlet.
1
2
3
4
Pairing your remote control to your adjustable bed—continued
On the remote control, press and hold the Head Up and Head Down
buttons at the same time.
If the pairing is successful, the LED light on the control box turns to green
immediately and the remote backlight stops flashing. If pairing fails, the
LED light on the control box turns off. Repeat the steps until pairing is
successful.
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15
Remote control guide
Activating the emergency power down feature
Your adjustable bed supports the emergency power down feature when a power
failure occurs while the head and/or foot sections are raised.
NOTE: Install the 9V batteries in the power supply unit only during a power
failure when the emergency power down function is needed.
Locate and remove the cover on the 9V battery compartment of your
power supply unit.
Install two (2) alkaline 9V batteries (not included with the adjustable bed).
Replace the battery cover.
When the 9V batteries are installed and a power failure occurs, press the
FLAT button on the remote control for the bed to return to a flat position.
NOTE: The two (2) 9V batteries are for single use only. After lowering
the adjustable bed once during a power failure, replace with a new set of
batteries.
1
2
3
Resetting your system
On the remote control, press and hold the ZG and FLAT button at the
same time for 5 seconds until the remote backlight flashes.
All customized settings on the remote control and control box are now
cleared or returned to their factory default settings.
Resetting the system is sometimes necessary to restore any customizations on
the preset buttons to its factory settings.
Special function

16 Owner’s manual | Tranquility II adjustable bed
Troubleshooting
Make sure the remote control is paired with the adjustable bed.
Check that the power cord is plugged into a working electrical
outlet. Unplug the power cord from the outlet. After 30
seconds, plug it back in. Press any button on the remote control
and check if the bed responds.
Check if the control box is working properly. Make sure the
control box is properly connected to the power supply unit
by checking if the LED light turns on when the power cord is
plugged in.
Check the batteries in the remote control. Replace with new
batteries, if necessary.
Make sure batteries are properly installed. Follow the markings
on the battery compartment.
Remove batteries. Leave them out for 30 seconds before
putting them back into the remote control.
Scratch the terminals inside the remote's battery compartment
with a coin or key.
Check that the surge protection device or electrical outlet is
not defective. Test the outlet by plugging in another working
appliance.
The adjustable bed does not respond when the remote is
used. The remote does not work.
No feawhe adjustable bed activates.
Check if the remote buttons light up when pressed. If not,
replace the batteries.
Remove batteries. Leave them out for 30 seconds before
putting them back into the remote control.
Scratch the terminals inside the remote's battery compartment
with a coin or key.
Make sure batteries are properly installed. Follow the markings
on the battery compartment.
Remote control does not work or light up.
In the event the adjustable bed fails to operate, investigate the symptoms and possible solutions below.
SolutionsSymptom
Clear any clutter or obstructions under and around the
adjustable bed. Radio frequency interference from other
remotes or electronic devices may affect normal operation.
Check the batteries in the remote.
Press the lift buttons firmly and accurately.
The adjustable bed stutters when in motion.

17
Troubleshooting
Your adjustable bed may be obstructed preventing smooth
operation. Remove obstructions from around and under the bed.
Check that the head section is not too close to the wall.
If a headboard is installed, check that it is not too close to
the edge of the mattress. Make sure there is enough distance
between the headboard bracket and the mattress.
Head or foot section elevates adjustable bed but
does not return to flat position.
Symptom Solutions
Check the batteries in the remote control. Replace with new
batteries, if necessary.
Make sure that you are following the duty cycle of the motors.
Do not operate for more than two minutes over a 20-minute
period or approximately 10% duty cycle.
Press the lift buttons firmly and accurately.
Wireless remote control may be experiencing common radio
frequency interference from other radio transmitting devices.
Wait several seconds and then try pressing the lift buttons
again.
Head or foot lift function has minor interference
during operation.
1. Remove or loosen any pin, nut, bolt, or screw one at a
time.
2. Lubricate pins, nuts, bolts, or screws by applying the grease
with a cotton swab. Using a lithium or spray lubricant is
recommended. (Lubrication can be obtained by contacting
our Customer Care Center).
3. When placing the lubricated pin, nut, bolt, or screw
back onto the adjustable bed, make sure there is a looser
tightening on the nut.
4. Additional solution: After completing these steps, spray
the pins, nuts, bolts, and screw with a lubricant.
The adjustable bed is squeaking.
In the event the adjustable bed fails to operate, investigate the symptoms and possible solutions below.
Reset the system and then sync one remote to both adjustable
beds again.
Split or tandem system is out of sync. Only one of
the two adjustable bed raises or both beds raise but
one side is higher than the other.

18 Owner’s manual | Tranquility II adjustable bed
Warranty
All product names, brands, and trademarks are the property of their respective
owners.
LIMITED WARRANTY: Subject to the terms and conditions set forth
herein, the manufacturer of this product, Rize Home, LLC warrants to
the original retail purchaser for the time periods stated herein that the
adjustable bed system purchased from an authorized reseller of genuine
Rize Home, LLC products is merchantable and free of defects and
materials and is fit for the purpose of residential, non-hospital bedding.
Floor samples are not warranted and are purchased AS IS. This warranty
applies only to genuine Rize Home, LLC products, and without limiting
the foregoing, does not apply to power cords or other accessories supplied
by the seller or other parties.
1-Year Period for All Labor: The above warranty will apply for 1 year
for labor on the bed frame, all components, parts, including, without
limitation, electronics, electrical components, drive motors, WiFi module,
power supply and power cords, and massage motors.
3-Year Period for All Components: The above warranty will apply for
3 years for the bed frame, all components and parts, including, without
limitation, electronics, electrical components, drive motors, WiFi module,
power supply and power cords, and massage motors.
20-Year Period for Bed Frame: The above warranty will apply for 20
Years prorated to the bed frame, defined as follows: the metal structure
of the adjustable bed system only, and specifically does not include its
cover, side rails, decking or legs, or other attachments thereto, such as
actuator lift motors, control box, WiFi modules, power supply, power
cords, control box or other electrical or mechanical components. For
years 4 through 20, the warranty will be reduced by one-seventeenth
(1/17) for each year beyond the third year.
Start of Warranty Period: The warranty periods stated above will
commence on the date of the first retail purchase of the adjustable bed
system from an authorized Rize Home, LLC reseller, provided that proof
of purchase and warranty registration occur within the time and in the
manner set forth below. In the case of replacement parts provided by Rize
Home, LLC, the warranty will apply to the original warranty period and
will not extend beyond such period.
NO OTHER WARRANTY EXPRESS OR IMPLIED: The foregoing
express warranty is the only warranty by Rize Home, LLC and all other
express warranties or warranties implied by law or otherwise (including
without limitation, any implied warranty of fitness for a particular
purpose) are hereby denied and disclaimed to the full extent permitted
by applicable law.
EXCLUSIONS FROM WARRANTY: Loss, damage, malfunctions
or other defects caused in whole or in part by any one or more of the
following are not covered by any warranty and neither Rize Home, LLC
nor the seller shall be responsible for them: ordinary wear and tear;
damage not directly caused by a defect covered by this express warranty;
failure to comply with this user Manual and/or any other user instructions
issued by Rize Home, LLC for use and maintenance, including without
limitation, weight limits and operation; modifications not performed by
Rize Home, LLC; use of any parts, components, or accessories that are
not supplied by Rize Home, LLC for the specific product and installed
by an authorized Rize Home, LLC service provider; use of the product
for purposes or in a manner not expressly intended by Rize Home, LLC
as described in this Manual or any other misuse or abuse; storage or
use outside of home or other exposure to the elements; dampness; or
transportation or other handling by anyone other than Rize Home, LLC.
EXCLUSIVE LIMITED REMEDY: The sole and exclusive remedy for
any item which fails to meet the express written warranty set forth
above shall be, at Rize Home, LLC’s option, either repair or replacement
of the defective item. Rize Home, LLC may require reasonable evidence
of the existence of a defect, and Rize Home, LLC customer service staff
will discuss specific requirements with the purchaser based on the defects
identified by the purchaser. Replacement parts will be provided at no cost
to the purchaser, provided that the defective parts are delivered to Rize
Home, LLC, unless Rize Home, LLC instructs otherwise in the claims
process (see below). Subject to advance approval by Rize Home, LLC,
it will also pay reasonable shipping costs for returns requested by Rize
Home, LLC and replacement parts or bedding systems.
CLAIMS PROCESS: Prior to contacting Rize Home, LLC, please refer
to the Troubleshooting section of this Manual and also ensure that use
and maintenance instructions in this Manual have been followed. The
following process must be followed to initiate a warranty claim: (1)
during the applicable warranty period stated above, contact Rize Home,
LLC customer service to initiate the claim and provide proof of status as
the original retail purchaser from an authorized Rize Home, LLC products
reseller and prior timely registration of the product (see PRODUCT
REGISTRATION below); (2) identification of suspected defect and
compliance with Rize Home, LLC requests for documentation or other
evidence of the defect, such as return of parts to Rize Home, LLC, the
cost of which will be paid by Rize Home, LLC if the defect is confirmed
by it or inspection by an authorized Rize Home, LLC service technician
or other person approved in writing for that purpose by Rize Home, LLC;
and (3) remedy by Rize Home, LLC as stated herein.
LIMITATION OF LIABILITY: In no event shall Rize Home, LLC be
liable for incidental or consequential damages of any kind or nature
whatsoever caused by or arising out of any product defects, and the sole
and exclusive remedy shall be repair or replacement of defective items
within warranty to the extent and in the manner provided herein.
Limited Warranty For Adjustable Beds
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Registration
Name: ___________________________________________________________________________________ Phone: ___________________________________________________________________________
Address: ____________________________________________________________________________________________________________________________________________________________________________
City: ______________________________________________________________________________________ State: _____________________________ Zip code______________________________
Email address: ____________________________________________________________________________________________________________________________________________________________________
Store where purchased: ________________________________________________________________________________________________________________________________________________________
Serial no: _____________________________________________ Invoice no: ________________________________________ Model no: _____________________________________________
Survey
Gender:
nnM nnF
Age:
nn18-30 nn31-40 nn41-50 nn51-60 nn61-70 nn71 & up
Reason for purchasing an adjustable bed:
nnHealth nnComfort nnOther
How did you find out about our beds?
nnAdvertising nnA friend nnStore nnArticle nnInternet nnOther
Please mail to:
Rize Home, LLC Customer Care Center
31050 Diamond Parkway
Solon, OH 44139
Warranty Registration Form
You can also register your bed
online at www.rizehome.com.
Customer Care Center Phone #
1-800-444-8444

If you experience any trouble with your adjustable bed within the warranty period, please consult the
troubleshooting guide provided with your bed and online, if applicable.
IF PROBLEMS PERSIST, PLEASE CALL CUSTOMER SERVICE TOLL FREE NUMBER
800-444-8444
Please have your receipt ready and available.
ank you and enjoy your adjustable bed!