Roadpost Japan & South Korea oneRoam International... User manual

Customer Care
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cellular phone:
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free call from North America:
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[email protected]
www.roadpost.com
oneRoam™ International Cellular
Japan &
South Korea
User Guide
READ THIS GUIDE
BEFORE USING YOUR SERVICE
0206

oneRoam™International Cellular
With oneRoam™International Cellular service you can be
easily reached while traveling with one international phone
number. Your service works around the world,
including Japan and South Korea with a phone
number local to the UK.
Taking a laptop? Pair oneRoam™ International Cellular
service with Worldwide Internet Service from Roadpost.
For more information on keeping in touch by cellular phone
and email when you travel, contact Roadpost Customer Care
or visit www.roadpost.com.
Help Available by Phone and Web
Answers to common questions are provided in the
Troubleshooting section at the back of this guide. Additional
support is available online, and through our call center.
Please visit www.roadpost.com/support, or contact
Roadpost Customer Care at 1.888.622.7368 toll-free from
within North America, or at +1.905.272.5665, a free call
from your Roadpost phone.
Contents
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
How To Use This User Guide . . . . . . . . . . . . . . . . . . . . . .2
Changing Band Frequency . . . . . . . . . . . . . . . . . . . . . . .3
Your International Phone Number . . . . . . . . . . . . . . . . . .3
Charging Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Your SIM Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Use While Driving . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Emergency Services . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Service Inconsistencies . . . . . . . . . . . . . . . . . . . . . . . . .4
Using Your oneRoam™ Service . . . . . . . . . . . . . . . . . .5
Powering On Your Phone . . . . . . . . . . . . . . . . . . . . . . . .5
Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Dialing Instructions For Callers To Your Roadpost Phone . .6
Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
General voicemail information . . . . . . . . . . . . . . . . . .6
To retrieve messages . . . . . . . . . . . . . . . . . . . . . . . .7
Voicemail system prompts . . . . . . . . . . . . . . . . . . . .7
Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Call Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Text Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
General text messaging information . . . . . . . . . . . . .9
Your text messaging address . . . . . . . . . . . . . . . . .10
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Country Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Getting Started
How To Use This User Guide
Read this guide first. The best way to ensure that you
have all the information you need is to read this guide all
the way through and refer to the enclosed insert as
needed. Some instructions required are specific to the
phone you are using and are included in the insert only;
everything else you need is included in this guide.
Together, this guide and the enclosed insert, provide
all the information you need to use your oneRoam™
International Cellular service.
Note: In some instances, this guide will refer to more than
one command.
For example: “Press <OK> or <Select>”. Some phones
will use a key labeled “Select”, while others will use “OK” to
place calls. You should always refer to the labeled picture
of your phone on the insert provided, and use the option
that is shown.
For more information on all the features available to you,
Roadpost recommends reading this user guide in
conjunction with your phone manufacturer’s user guide.
All guides and related inserts are available for download
at www.roadpost.com/support.
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Getting Started
Changing Band Frequency
Your quad-band, dual-mode phone can be used in multiple
destinations, including North America, so that you only
need to take one phone when you travel.
Your model of phone may detect the correct band
automatically. If not, refer to the insert provided for
instructions on manually selecting the correct band.
Use dual-mode for Japan and South Korea. Use GSM for
all other countries, including in North America.
Your International Phone Number
Your phone number is made up of a number of pieces
referred to in this Guide:
Charging Your Phone
Before you are able to use your phone, ensure that the
phone’s batteries are charged. Be sure to do this before
leaving for your destination. Should the batteries require
charging, connect your charging cable to your phone,
and insert the plug into a suitable power source.
Your SIM Card
Your SIM card (Subscriber Identity Module) is the key
to your International Cellular Service. This small chip
contains all the information you store on your phone. Your
phone comes ready-to-use, with your SIM card in place.
44 (0) 7834 123 456
Country
Code
Leading ‘0’
(only required
when dialed
locally within
the UK)
10-digit mobile
number
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Getting Started
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Getting Started
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Using Your oneRoam™ Japan & South Korea Service
45
Use While Driving
Be sure to check local regulations before using your phone
while driving. Roadpost recommends that you always use
a headset while driving. For your convenience and safety,
headsets are included with all rentals and subscriptions.
Emergency Services
Japan has two emergency service numbers; 110 for Police
and 119 for Fire and Ambulance. South Korea also has two
emergency service numbers; 112 for Police and 119 for
Fire and Ambulance. For other destinations, check with
your travel agent or hotel concierge for the emergency
information.
Service Inconsistencies
While your service is based in Japan or South Korea, you
can also use your Roadpost phone in more than 170 other
countries around the world. Since a variety of local
networks provide this service, there may be occasional
inconsistencies in coverage. While such inconsistencies are
rare, Call Display, Text Messaging, Data, and Fax features
may occasionally be affected.
Just like your domestic cellular service in North America,
your signal will be the strongest when traveling in major
cities and more densely populated areas. When traveling
in rural, or more secluded areas, you may experience less
consistent coverage.
For more information on services supported in the country
you are traveling to, contact Roadpost Customer Care.
Using Your oneRoam
™Service
Powering On Your Phone
Refer to the insert provided for instructions specific to your
model of phone.
Making Calls
When placing a call, calls to numbers in the country you
are located in are local, while all other calls are considered
international.
Dial the number beginning with the <+> sign and include
the country code. (Refer to the insert provided to obtain
the <+> on your phone). The leading ‘0’ is not required.
Example: Calling 905 272 5665, a number in North
America, dial [phone] <OK> or <Select>.
Calling 44 (0) 7736 123 456 a number in the UK, dial
[phone] <OK> or <Select>.
Calling 81 (0) 3 5405 1234, a local number while in Japan,
dial [phone].
Calling 82 (0) 2 587 6789, a local number while in South
Korea, dial [phone].
Note: Dialing the routing code for local calls will not result in
additional long distance charges. The calls will still be
considered “local” based on your price plan.
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Answering Calls
Refer to the insert provided for instructions specific to your
model of phone.
Dialing Instructions For Callers To Your
Roadpost Phone
To reach you, International callers dial their international
access code, the country code for the UK (44), and your
cellular number (omit the leading ‘0’). Local callers include
the leading ‘0’, and omit the country code.
Example: If your number is 44 (0) 7834 123 456, callers
dial: from North America 011 44 7834 123 456,
from within Japan 011 44 7834 123 456,
from within South Korea 011 44 7834 123 456.
Voicemail
General voicemail information
• Messages will be saved for 36 hours only.
• The default PIN code is 3333.
• When someone leaves you a voice message, the
envelope symbol will appear. (To read and delete
text messages, follow the instructions in the insert
provided. Please note that the text message envelope
symbol will be displayed until all text messages have
been saved or deleted.)
• Please ensure that you record your PIN Code
somewhere safe.
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To retrieve messages
1. Press and hold the <Voicemail Access> key.
2. Messages may play automatically, allowing you to skip
the remaining instructions. Otherwise, an automated
greeting will play.
3. When prompted, enter your 4-digit PIN code.
4. Press <2> to listen to your messages.
5. Messages will play automatically, starting with the most
recent message first.
Voicemail system prompts
While in the main menu the following prompts are
available:
‘*’ Return to Main Menu
‘1’ Help Menu
‘2’ Listen to Messages
‘3’ Record you Greeting
‘4’ Change PIN
While reviewing your messages the following
prompts are available:
‘1’ Help Menu
‘2’ Save
‘3’ Delete
‘*’ Return to Main Menu
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To set up call forwarding:
1. Press <>, select Tools open, Settings open, Call
Divert open.
2. Select desired divert option.
Example: If you wish to forward all voice calls, activate that
option. Follow prompts to enter the desired number where
you would like calls to be forwarded.
To cancel call forwarding:
Select the divert option Off or Cancel all diverts.
Call Display
Call display is automatically enabled, allowing you to view
an incoming caller’s number on your cellular phone.
Note: Call display may not work when a caller has withheld
their number, when the caller is using a different or
international network, or when the call is placed through a
company switchboard.
Text Messaging
For detailed instructions on sending and receiving text messages for
your specific phone model, see the insert provided with this guide.
General text messaging information
• Up to 15 messages can be stored at a time.
• Messages are restricted to a maximum of 160
characters.
• An envelope or similar icon will appear in the display
when a new text message is received.
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Call Waiting
Call waiting alerts you when another caller is attempting to
contact you when you are already on a call.
To enable call waiting:
Press < >, select Tools open, Settings open, Call open,
Call Waiting.
To answer the waiting call:
Press <>. The first call is placed on hold.
To switch between the two calls:
Press <Swap>.
To end the active call:
Press <>.
Note: When roaming, call waiting prompts may vary. You
may be prompted on your phone’s display to use the <OK>
or <Select>, or alternate key, to switch between calls.
Call Forwarding
All calls are forwarded to voicemail when your phone is
busy, out of the coverage area, or when a call is not
answered. Use the instructions below to forward incoming
calls to another cellular, or a fixed-line phone; your phone
will not ring, and all calls will be diverted to this alternate
number.
Note: All instructions are specific to the Nokia 6630 phone.
If you are using a different handset, contact Roadpost
Customer Care for more information.
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Troubleshooting
Q: I cannot receive/make calls, my phone has no
signal, or my display reads “searching”. What do I
do?
A: In any of these cases, there are a number of steps that
you can perform to restore service:
1. Band Frequency selection – Some phones may not
detect the correct band frequency automatically.
Use the instructions in the insert provided to ensure
the band frequency is set for the country you are
traveling in. (If your phone detects the band
automatically, no instructions will be provided.)
2. Network selection – If the cellular network you are
currently on is busy, it may prevent incoming or
outgoing calls. Follow the steps included in the insert
provided to manually change the network.
3. Changing the phone’s line – Some phones may
offer multiple lines for use; if your phone has
multiple lines, always use “Line 1”. Follow the
instructions provided in the insert to manually change
your phone’s line. (If your phone does not have
multiple lines, no instructions will be provided.)
Q: My phone displays “SIM Error”. What do I do?
A: If your phone displays the message “SIM Error”, check
that the SIM card is inserted correctly, and that the gold
surface of the SIM chip is clean. If it still does not work,
contact Roadpost Customer Care from another phone.
Q: My phone displays “Locked”. What do I do?
A: Some models of phone may offer the ability to lock your
keypad to prevent accidental use. Refer to the included
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Troubleshooting
• When your phone is off, your message will be held in
the message center until your phone is switched on
and in service.
Your text messaging address
Your cellular number is also your text messaging address.
Follow standard dialing patterns when sending local and
international text messages.
Example: If your cellular number is 44 (0) 7834 123 456,
then your text messaging address is: [phone].
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Country Codes
13
Country Codes
Australia 61
Austria 43
Belgium 32
Bosnia-Hercegovina 387
Bulgaria 359
Canada 1
Chile 56
China 86
Croatia 385
Czech Republic 420
Denmark 45
Egypt 20
Finland 358
France 33
Germany 49
Greece 30
Hong Kong 852
Hungary 36
Iceland 354
India 91
Indonesia 62
Israel 972
Ireland 353
Italy 39
Japan 81
Jordan 962
Kuwait 965
Lebanon 961
Lithuania 370
Malaysia 60
Morocco 212
Netherlands 31
Norway 47
Philippines 63
Poland 48
Portugal 351
Romania 40
Russia 7
Saudi Arabia 966
Singapore 65
South Africa 27
South Korea 82
Spain 34
Sweden 46
Switzerland 41
Taiwan 886
Thailand 66
Turkey 90
UAE 971
UK 44
USA 1
Yugoslavia 381
For a complete list of country codes, please visit www.roadpost.com/support.
insert to see if your phone has this feature and follow
the instructions to unlock it. If your phone does not
offer this feature, or continues to read “Locked”,
please call Roadpost Customer Care.
Q: I am having problems with call quality. What do I
do?
A: Because cellular signals travel in straight lines, hills,
mountains, tunnels, underground parking garages,
extreme weather conditions and other such interference,
can affect call quality. Check the signal strength
indicator on the phone display. If it is low, move to an
area where the signal strength is better and try your call
again.
Note: For any other questions, or additional help using
your phone, call Roadpost Customer Care. Dial +1 905 272
5665 – a free call from your Roadpost phone.
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Troubleshooting
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About Roadpost
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