Roadpost Swiss oneRoam International Cellular User manual

Customer Care
free call from your Roadpost
cellular phone:
+1.905.272.5665
free call from North America:
+1.888.622.7368
[email protected]
www.roadpost.com
oneRoam™ International Cellular
Swiss
User Guide

oneRoam™International Cellular
With oneRoam™International Cellular service you can be
easily reached while traveling with one international phone
number. Your service is based in Switzerland and
your phone number is local to this country.
Taking a laptop? Pair oneRoam™ International Cellular
service with Remote Internet Access from Roadpost.
For more information on keeping in touch by cellular phone
and email when you travel, contact Roadpost Customer Care
or visit www.roadpost.com.
Help Available by Phone and Web
Answers to common questions are provided in the
Troubleshooting section at the back of this guide.
Additional support is available online, and through our call
center.
Please visit www.roadpost.com/userguides, or contact
Roadpost Customer Care at 1.888.622.7368 toll-free from
within North America, or at +1.905.272.5665, a free call
from your Roadpost phone.
Contents
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
How To Use This User Guide . . . . . . . . . . . . . . . . . . . . . .2
Your International Phone Number . . . . . . . . . . . . . . . . . .2
Charging Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Your SIM Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Use While Driving . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Emergency Services . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Service Inconsistencies . . . . . . . . . . . . . . . . . . . . . . . . .3
Using Your oneRoam™ Service . . . . . . . . . . . . . . . . . .5
Powering On Your Phone . . . . . . . . . . . . . . . . . . . . . . . .5
Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Local calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
International calls . . . . . . . . . . . . . . . . . . . . . . . . . .5
Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Dialing Instructions For Callers To Your Roadpost Phone . .6
Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
General voicemail information . . . . . . . . . . . . . . . . . .6
To retrieve messages . . . . . . . . . . . . . . . . . . . . . . . .6
Voicemail system prompts . . . . . . . . . . . . . . . . . . . .7
Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Call Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Text Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
General text messaging information . . . . . . . . . . . . .9
Your text messaging address . . . . . . . . . . . . . . . . .10
Instructions for your Motorola Timeport . . . . . . . . . .10
Instructions for your Motorola V66 . . . . . . . . . . . . . .11
Changing Band Frequency . . . . . . . . . . . . . . . . . . . . . .13
On your Motorola Timeport . . . . . . . . . . . . . . . . . . .13
On your Motorola V66 . . . . . . . . . . . . . . . . . . . . . .13
Locking/Unlocking Your Phone’s Keypad . . . . . . . . . . . . .14
On your Motorola Timeport . . . . . . . . . . . . . . . . . . .14
On your Motorola V66 . . . . . . . . . . . . . . . . . . . . . .14
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Country Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Getting Started
How To Use This User Guide
This user guide has been designed to apply to a variety
of phone models. In some instances, you will see multiple
prompts referenced. You should use the option that is
found on your model of phone.
Example: “Press <OK> or <Send>”. Users of the Motorola
Timeport should press <OK>, while other phones may use
the <Send> button.
Some buttons referenced in this guide will be common to
all phones. One example is the <+> sign, which is always
obtained by holding down the <0> until the “+” sign
appears on the display. This symbol is required when
dialing internationally, and in a few other instances referred
to in this guide.
For more information on all the features available to you,
Roadpost recommends reading this user guide in
conjunction with your phone manufacturer's user guide.
All guides and related inserts are available for download
at www.roadpost.com/userguides.
Your International Phone Number
Your phone number is made up of a number of pieces
referred to in this Guide:
41 (0) 7962 123 45
Country
Code
Leading “0”
(only required
when dialed
locally within
Switzerland)
9-digit mobile
number
L
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Getting Started
Charging Your Phone
Before you are able to use your phone, ensure that the
phone’s batteries are charged. Be sure to do this before
leaving for your destination. Should the batteries require
charging, connect your charging cable to your handset,
and insert the plug into a suitable power source.
Your SIM Card
Your SIM card (Subscriber Identity Module) is the key to
your Swiss Service. This small chip contains all the
information you store on your phone. Your phone comes
ready-to-use, with your SIM card in place.
Use While Driving
Be sure to check local regulations before using your phone
while driving. Roadpost recommends that you always use
a headset while driving. For your convenience and safety,
headsets are included with all rentals and subscriptions.
Emergency Services
Most countries in Europe use 112 as their emergency
service number. Check with your travel agent or hotel
concierge for the emergency information in the country you
are traveling to.
Service Inconsistencies
While your service is based in Switzerland, you can also
use your Roadpost phone in more than 150 other countries
around the world. Since a variety of local networks provide
this service, there may be occasional inconsistencies in
coverage. While such inconsistencies are rare, Call Display,
Text Messaging, Data, and Fax features may occasionally
be affected.
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Getting Started
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Getting Started
Using Your oneRoam™ Service
Powering On Your Phone
Press and hold < > to turn the phone on and off.
Making Calls
When placing a call, your location determines the dialing
pattern you should use. Calls to numbers in the country
you are located in are local, while all other calls are
considered international.

Local calls
1. Dial the number including the leading ‘0’ (the country
code is not required).
2. Press <OK> or <Send>.
Example: Calling 41 (0) 7962 555 55 a number in
Switzerland, you should dial 0 7962 555 55 <OK> or
<Send>

International calls
1. Press and hold <0> key until the “+” symbol appears
on the display.
2. Dial the number including the country code and press
<OK> or <Send> (the leading ‘0’ is not required).
Example: Calling 905 272 5665, a number in North
America, you should dial [phone] <OK> or
<Send>
Calling 44 (0) 7736 123 456 a number in the UK, you should
dial [phone] <OK> or <Send>
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Just like your domestic cellular service in North America,
your signal will be the strongest when traveling in major
cities and more densely populated areas. When traveling in
rural, or more secluded areas, you may experience less
consistent coverage.
For more information on services supported in the country
you are traveling to, contact Roadpost Customer Care.

Answering Calls
To answer an incoming call, press <OK> or <Send>.
Dialing Instructions For Callers To Your
Roadpost Phone
To reach you, International callers dial their international
access code, the country code for Switzerland (41), and
your cellular number (omitting the leading ‘0’). Local
callers include the leading ‘0’, and omit the country code.
Example: If your number is 41 (0) 7962 123 45, callers dial:
from North America 011 41 7962 123 45,
from within Switzerland 0 7962 123 45,
from Europe 00 41 7962 123 45
Voicemail

General voicemail information
• Messages will be saved for 15 days. If messages are
played back and not saved or deleted, they remain
available for 1 day, and are then automatically deleted.
• The default PIN code is 3333.
• When someone leaves you a voice message, the
envelope symbol will appear.
• Please ensure that you record your PIN Code
somewhere safe. If you forget your PIN Code, we are
unable to reset it for you.

To retrieve messages
1. Press and hold the <Voicemail Access> button.
(Alternately, you can scroll through the speed dial
numbers and select "Voicemail", press <OK> or
<Send>.)

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2. You will hear an automated voice asking you to leave
a message – to interrupt this greeting press <*>.
3. When prompted, enter your 4-digit PIN code.
4. Press <2> to listen to your messages.
5. Messages will play automatically, starting with the most
recent message first.

Voicemail system prompts
While in the main menu the following prompts are
available:
‘1’ Configure greeting
‘3’ Configure access
‘4’ Select language
‘5’ Activate or cancel notification
‘*’ Listen to messages
While reviewing your messages the following
prompts are available:
‘01’ Repeat message
‘02’ Save message
‘03’ Delete (press the two keys in quick succession)
‘0*’ Return to Main Menu
‘0#’ Skip to the next message
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Example: To forward calls to 905 272 5665, in North
America, enter ** 21 * [phone] #, <OK> or
<Send>
To cancel call forwarding:
Enter ## 21 # <OK> or <Send>.
Call Display
Call display is automatically enabled, allowing you to view
an incoming caller's number on your cellular phone.
Note: Call display may not work when a caller has withheld
their number, when the caller is using a different or
international network, or when the call is placed through a
company switchboard.
Text Messaging

General text messaging information
• You can send and receive text messages on your
Roadpost phone.
• Up to 15 messages can be stored at a time.
• Messages are restricted to a maximum of 160
characters.
• An envelope or similar icon will appear in the display
when a new text message is received.
• Attachments cannot be received.
• When your phone is off, your message will be held in
the message center until your phone is switched on
and in service.

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Call Waiting
Call waiting alerts you when another caller is attempting to
contact you when you are already on a call.
To enable call waiting:
Enter *43 #, press <OK> or <Send>.
To disable call waiting:
Enter # 43 #, press <OK> or <Send>.
To switch between the two calls:
Enter 2, press <OK> or <Send>.
Note: When roaming, call waiting prompts may vary. You
may be prompted on your phone's display to use the <OK>
or <Send> or alternate button, to switch between calls.
Call Forwarding
All calls are forwarded to voicemail when your phone is
busy, out of the coverage area, or when a call is not
answered. Use the instructions below to forward incoming
calls to another cellular, or a fixed-line phone; your phone
will not ring, and all calls will be diverted to this alternate
number.
To set up call forwarding to a local number:
Enter ** 21 *phone number (including leading ‘0’) <#>,
press <OK> or <Send>.
Example: To forward calls to 41 (0) 7962 555 55, a local
number while in Switzerland, enter ** 21 * 0 7962 555 55 #,
<OK> or <Send>
To set up call forwarding to an International number:
Enter ** 21 *phone number (including ‘+’ and country
code, omit leading ‘0’) <#>, press <OK> or <Send>.

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Sending Text Messages to an email address
1. Follow steps 1-5 as noted above, beginning your
message with the email address you are sending it to.
Be sure to leave a space between the email address,
and the start of your message.
Example: [email protected] <space> Having a great
trip!
2. When prompted for the phone number, enter <555>,
press <OK>.

Instructions for your Motorola V66
Retrieving Text Messages
1. Press <Right Display> button to select “Messages”.
2. Scroll to “Text Messages”, press <Select>.
3. Select “Read” and scroll to read through your message.
4. Use arrows and/or follow prompts to view, delete, and
save messages.
Sending Text Messages to another cellular phone
1. Press <Menu> and scroll to “Messages”, press
<Select>.
2. Scroll to “Text Msgs”, press <Select>.
3. Scroll to “Create Message”, press <Select>.
4. Enter the phone number you are sending your message
to, press <OK>.
Example: If the recipient’s cellular number is a local Swiss
number listed as 41 (0) 7962 555 55, enter 0 7962 555 55;
for 44 (0) 7736 123 456, an international number in the UK,
enter [phone]
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
Your text messaging address
Your cellular number is also your text messaging address.
Follow standard dialing patterns when sending local and
international text messages.
Example: If your cellular number is 41 (0) 7962 123 45,
then your text messaging address is: [phone]
internationally, and 0 7962 123 45 locally

Instructions for your Motorola Timeport
Retrieving Text Messages
1. Press <Menu> and scroll to “Messages”, press <OK>.
2. Scroll to “Received Messages”, press <OK>.
3. The screen will display how many messages you have in
total and how many are new.
4. Your messages will appear automatically, following a
short pause. Scroll using arrows to read full message.
5. At the bottom of the screen, the display will read “View
Options”, press <OK>, for all available options,
including to delete or save your messages.
Sending Text Messages to another cellular phone
1. Press <Menu> and scroll to “Messages”, press <OK>.
2. Scroll to “Message Editor”, press <OK>.
3. Type your message using the keypad, press <OK>.
4. Scroll to “Send Messages”, press <OK>.
5. Scroll to “Phone Number Entry”, press <OK>.
6. Enter the phone number you are sending your message
to, press <OK>.
Example: : If the recipient’s cellular number is a local Swiss
number listed as 41 (0) 7962 555 55, enter 0 7962 555 55;
for 44 (0) 7736 123 456, an international number in the UK,
enter [phone]
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12 13
Changing Band Frequency
Your tri-band phone can be used in multiple destinations,
including North America, so that you only need to take one
phone when you travel.
Ensure that the phone is set to the correct band frequency
for the country in which you are traveling:
Use 900/1800 for most of Europe, Asia and Africa. Use
1900 for North America, most of South America and the
Caribbean.

On your Motorola Timeport
1. Press <Menu>.
2. Press the down arrow and scroll until the menu reads
“Network Selection” and press <OK>.
3. Press <OK> to select “Change Band”.
4. Use the arrow buttons to select 900/1800 or 1900 and
press <OK>.
5. Screen will display “Searching” and will register with
the network.

On your Motorola V66
1. Press <Menu>.
2. Scroll down to “Settings”, press <Select>.
3. Scroll to “Other Settings”, press <Select>.
4. Scroll to “Network”, press <Select>.
5. Scroll to “Network Setup”, press <Select>.
6. Use <Right Display> button to change 900/1800 or
1900, press <Select> when highlighted.
5. Type your message using the keypad, press <Select>
to accept letters. Press <OK> when message is
complete, followed by <Done>.
6. Your display will read “Send Message Now”, press
“Yes” to send, or “No” to save.
Sending Text Messages to an email address
1. Press <Menu>, scroll to “Messages”, press <Select>.
2. Scroll to “Text Msgs”, press <Select>.
3. Scroll to “Create Message”, press <Select>.
4. When prompted for the phone number, enter <555>.
5. Enter your message beginning with the email address
you are sending it to. Be sure to leave a space between
the email address, and the start of your message.
Example: [email protected] <space> Having a great
trip!

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Troubleshooting
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Troubleshooting
Q: I cannot receive/make calls, my phone has no
signal, or my display reads “searching”. What do I
do?
A: In any of these cases, there are a number of steps that
you can perform to restore service:
1. Band Frequency selection – Use the instructions
provided in this guide to ensure the band frequency
is set for the country you are traveling in. Use
900/1800 for most of Europe, Asia and Africa. Use
1900 for North America, most of South America and
the Caribbean.
2. Network selection – If the cellular network you are
currently on is busy, it may prevent incoming or
outgoing calls. Follow these steps to manually change
the network:
On your Motorola Timeport
a. Press <Menu> and scroll to “Network
Selection”, press <OK>.
b. Scroll to “Available Networks”, press <OK>.
c. Scroll through available networks and select a
network that you are not currently on, press
<OK>.
d. Place a test call.
On your Motorola V66
a. Press <Menu> and scroll to “Settings” , press
<Select>.
b. Scroll to “Other Settings”, press <Select>.
c. Scroll to “Network”, press <Select>.
d. Scroll to “Available Networks”, press <Select>
Locking/Unlocking Your Phone’s Keypad
Follow the instructions below to lock your phone’s keypad
to prevent accidental, or unauthorized use of your phone.

On your Motorola Timeport
To lock phone
Press the <*>and <#> buttons simultaneously.
To unlock phone
Press <*>and <#> buttons simultaneously.
(While your phone is locked, you can still answer incoming
calls by pressing the <OK> button.)

On your Motorola V66
To lock phone
1. Press <Menu>.
2. Scroll to “Settings”, press <Select>.
3. Scroll to “Security”, press <Select>.
4. Scroll to “Phone Lock”, press <Select>.
5. Scroll to “Lock Now”, press <Select>.
6. Screen will prompt you to “Verify Unlock Code”,
press <1234>, press <OK>.
To unlock phone
Press <1234>, press <OK>.

Q: My phone displays “Locked”. What do I do?
A: Locking your phone’s keypad prevents accidental, or
unauthorized use of your phone. Please refer to the
instructions in this guide for locking and unlocking your
phone.
Q: I am having problems with call quality. What do I
do?
A: Because cellular signals travel in straight lines, hills,
mountains, tunnels, underground parking garages,
extreme weather conditions and other such interference,
can affect call quality. Check the signal strength
indicator on the phone display. If it is low, move to an
area where the signal strength is better and try your call
again.
Q: People are unable to leave me voicemail messages.
What do I do?
A: Occasionally, network upgrades may require you to
reset your voicemail feature. Follow these steps to
enable voicemail once again:
1. Enter ## 002 # <OK> or <Send>.
2. Enter ** 61 *+ 4186079 and the last 7 digits of
your cellular number # <OK> or <Send>.
3. Enter ** 62 *+ 4186079 and the last 7 digits of
your cellular number # <OK> or <Send>.
4. Enter ** 67 *+ 4186079 and the last 7 digits of
your cellular number # <OK> or <Send>.
Note: If you do not already subscribe to Voicemail,
contact Customer Care to activate this feature.

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Troubleshooting
17
e. Scroll through available networks and select a
network that you are not currently on, press
<Select>.
f. Place a test call.
Tip: When placing a test call, call Roadpost. Dial +1 905
272 5665 –always a free call from your Roadpost phone.
3. Changing the phone’s line – Some phones may
offer multiple lines for use; if your phone has
multiple lines, always use “Line 1”.
On your Motorola Timeport
a. Press <Menu> and scroll to “Phone Setup”,
press <OK>.
b. Scroll to “Line 1” or “Line 2”, press <OK>.
c. Select “Line 1” if another line is currently active,
press <OK>.
d. Place a test call.
On your Motorola V66
a. Press <Menu> and scroll to “Settings”, press
<Select>.
b. Scroll to “Phone Status”, press <Select>.
c. Scroll to “Active Line”, press <Select>
d. Scroll to “Line 1”, press <Select>.
e. Place a test call.
Q: My phone displays “SIM Error”. What do I do?
A: If your phone displays the message “SIM Error”, check
that the SIM card is inserted correctly, and that the gold
surface of the SIM chip is clean. If it still does not work,
contact Roadpost Customer Care from another phone.
L
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Notes
19
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Country Codes
18
Country Codes
Australia 61
Austria 43
Belgium 32
Bosnia-Hercegovina 387
Bulgaria 359
Canada 1
Chile 56
China 86
Croatia 385
Czech Republic 420
Denmark 45
Egypt 20
Finland 358
France 33
Germany 49
Greece 30
Hong Kong 852
Hungary 36
Iceland 354
India 91
Indonesia 62
Israel 972
Ireland 353
Italy 39
Jordan 962
Kuwait 965
Lebanon 961
Lithuania 370
Malaysia 60
Malta 356
Morocco 212
Netherlands 31
Norway 47
Philippines 63
Poland 48
Portugal 351
Romania 40
Russia 7
Saudi Arabia 966
Singapore 65
South Africa 27
Spain 34
Sweden 46
Switzerland 41
Taiwan 886
Thailand 66
Turkey 90
UAE 971
UK 44
USA 1
Yugoslavia 381
Zimbabwe 263
For a complete list of country codes, please visit www.roadpost.com/userguides