Roborock S6 Series Installation guide

Roborock Customer Service Center - Technical Support

Roborock Customer Service Center - Technical Support Document

Roborock Robotic Vacuum

Cleaner S6 Series FAQ

Version: v1.0

Roborock Customer Service Center - Technical Support 
 
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Table of Contents 
Appearance-related................................................................................................. 13 
1. Q: What is the difference between S60, S61 and S65?.................................... 13 
2. Q: Is it normal if the machine is found to be slightly scratched after it is 
unpacked?........................................................................................................... 13 
3. Q: Is it normal if the machine body and top cover are scratched after use? ..... 13 
4. Q: What's the height of the machine?.............................................................. 13 
5. Q: What's the diameter of the machine?.......................................................... 13 
6. Q: What's the small brush on the right of the machine?................................... 13 
7. Q: Is it normal that the loose portion on the front of the machine is movable?.. 13 
8. Q: Why is there a circular orange rotating component protruding from the top? 
Is it normal that the top cover can be pushed? Is it normal that the top cover 
is loose?.............................................................................................................. 14 
9. Q: What's the hole in the front of the machine?................................................ 14 
10. Q: What are things on the two rear sides of the machine?............................. 14 
11. Q: What are the two metal tabs on the bottom of the machine?..................... 14 
12. Q: What's the black area on the white dock charger? .................................... 14 
13. Q: What is the metal strip that can be pressed on the bottom of the dock 
charger?.............................................................................................................. 14 
14. Q: What's the purpose of the small wheel on the rear of the water tank?....... 15 
15. Q: What's the movable wheel on the bottom front of the machine body?....... 15 
16. Q: What's the purpose of the long transparent adhesive tape on the bottom of 
the main brush cover?......................................................................................... 15 
17. Q: What's the purpose of the six transparent windows on the bottom of the 
machine?............................................................................................................. 15 
18. Q: What's the purpose of the handful of black bristles on the side brush and 
main brush covers? ............................................................................................. 15 
19. Q: What's the purpose of the black rubber pads on the two sides on the bottom 
of the main brush cover? ..................................................................................... 15 

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Q: Is it normal that the main brush structure on the bottom is free to move up 
and down?........................................................................................................... 16 
Q: What's the purpose of the transparent film exposed when the main brush is 
removed? ............................................................................................................ 16 
Q: What's the purpose of the iron wires on the main brush cover?................. 16 
Q: What's the purpose of the white label on the bottom screw?..................... 16 
Q: What's the purpose of the hole on the right of the machine body? (Updated 
on January 31, 2018)........................................................................................... 16 
Q: Why can the two wheels of the machine move up and down?................... 16 
Q: Why is the tread pattern of the machine designed to be serrated?............ 16 
Q: Is it normal that the side brush and bottom cover are scratched?.............. 17 
Q: Is the upper cover of the machine strong enough not to be easily broken?17 
Q: Is the upper cover wear-resistant?............................................................ 17 
Q: What should I do when the laser head protective cover of the machine is 
stained?............................................................................................................... 17 
Q: What's the black soft rubber ring on the dust bin and what's its purpose?. 17 
Q: Why is only one side brush provided rather than two? .............................. 17 
Q: Will the machine be affected if the packaging box is slightly 
deformed/damaged?............................................................................................ 18 
Q: What is in the box? (Updated on March 12, 2019)..................................... 18 
Q: Are the accessories for the Roborock vacuum cleaner compatible with Mi 
Home accessories? (Updated on January 15, 2018) ........................................... 18 
Use-related ............................................................................................................. 18 
Q: Where is the best location to put the dock charger?.................................... 18 
Q: Is a bumper strip required? ......................................................................... 19 
Q: Can the robot be used on solid wood/composite/archaize/tiled floors?........ 19 
Q: What should I do if I think the robot is too noisy? ........................................ 19 
Q: Can it clean effectively?.............................................................................. 19 
Q: Is mopping possible? .................................................................................. 19 
Q: How long will it take to clean my home?...................................................... 19 

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8. Q: Is it suitable for overseas markets? (Updated on March 9, 2019)................ 20 
9. Q: Is scheduled cleaning supported? How do you set it? (Updated on January 
31, 2018)............................................................................................................. 20 
10. Q: Is it suitable for carpets? ........................................................................... 20 
11. Q: What should I do when it frequently gets stuck out on a balcony?............. 20 
12. Q: What should I do when it frequently gets stuck in the same place and 
reports an error?.................................................................................................. 20 
13. Q: What should I do when it always pushes a waste bin or a slipper?............ 21 
14. Q: Can I move the machine when it is working?............................................. 21 
15. Q: Can it work normally in total darkness?..................................................... 21 
16. Q: Is 5GHz Wi-Fi or 802.1x verification mode supported?.............................. 21 
17. Q: Why does the robotic vacuum cleaner only support 2.4G networks? 
(Updated on August 13, 2018)............................................................................. 21 
19. Q: Can the machine automatically empty the waste?..................................... 22 
20. Q: Will my private information be disclosed?.................................................. 22 
21. Q: Is there a potential risk of electric shock when touching the dock charger?22 
22. Q: What's the red flashing light when looking at the laser distance sensor 
(LDS) with the naked eye, and is it harmful to my eyes?...................................... 23 
23. Q: Why does the robotic vacuum cleaner not clean some areas (for example, a 
2 mm balcony with black floor is neglected)?....................................................... 23 
24. Q: What is the ambient noise level of the robotic vacuum cleaner (in decibels)? 
(Updated on March 27, 2019).............................................................................. 23 
25. Q: How long does it take for the robotic vacuum cleaner to charge?.............. 23 
26. Q: Will tire tracks be left on the floor? (Updated on March 22, 2019) ............. 23 
27. Q: What should I do when the machine make an abnormal noise? (Updated on 
January 31, 2018)................................................................................................ 24 
28. Q: What should I do when there is no water/too little water/the mop is too dry? 
(Updated on March 12, 2019).............................................................................. 25 
29. Q: What should I do when there is high water flow/too much water/the cloth is 
too wet?............................................................................................................... 25 
30. Q: Is it normal that the machine slightly tilts after recharging?........................ 25 

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31. Q: Why does the machine require two or three attempts at connecting with the 
dock charger for it to start charging?.................................................................... 26 
32. Q: Users complain about cracks on their dust bins (updated on November 27, 
2017)................................................................................................................... 26 
33. Q: Users complain about cracks on their water tanks (updated on March 12, 
2019)................................................................................................................... 26 
34. Q: Users complain about cracks on their wall sensor (updated on November 
13, 2018)............................................................................................................. 27 
35. Q: Users complain about blocked filters (updated on November 29, 2017).... 27 
Hardware and structure-related............................................................................... 28 
1. Q: What's the detection range and precision of the laser head?....................... 28 
2. Q: Is the laser sensor harmful to children or pets?........................................... 28 
3.Q: Is a dust detection feature provided? ........................................................... 28 
4. Q: What kind of fan is used and what is the suction capacity?......................... 28 
5. Q: Is a dust bin detection feature provided? (Updated on July 04, 2018) ......... 28 
6. Q: Will long-term charging consume more power? Will overcharging shorten the 
service life of the battery?.................................................................................... 29 
7. Q: Why does it take longer to charge in summer?............................................ 29 
8. Q: Why does it fail to power on in winter?........................................................ 29 
9. Q: Will the laser head be damaged due to the interference from a full-length 
mirror?................................................................................................................. 29 
10. Q: How long can the machine work for once fully charged?........................... 29 
11. Q: Is there a motor overload protection mechanism available?...................... 30 
12. Q: What's the RPM of the side brush, main brush and fan?........................... 30 
13. Q: What kind of lithium battery is used and what's the capacity? ................... 30 
14. Q: What's the purpose of the floating main brush structure?.......................... 30 
15. Q: Do I have to power the machine off after cleaning?................................... 30 
16. Q: Can the machine still work after the main brush is removed?.................... 30 
17. Q: Will the magnetism of the virtual wall be reduced overtime? ..................... 30 
18. Q: Why don't Roborock and Xiaowa robotic vacuum cleaners use an electric 
water tank? (Updated on November 29, 2018) .................................................... 31 

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Software & Algorithm-related................................................................................... 31 
1. Q: Why does the machine turn around rather than going straight ahead in an 
open area?.......................................................................................................... 31 
2. Q: How does it divide an area into zones?....................................................... 31 
3. Q: Why does the machine slow down in an open area?................................... 32 
4. Q: Why is the machine not designed to fully avoid impacting furniture?........... 32 
5. Q: Why does the speed of the side brush change frequently? ......................... 32 
6. Q: Why don't the brush and fan turn off when the machine returns 
to recharge? ........................................................................................................ 32 
7. Q: Why do the side brush and main brush of the machine rotate in reverse?... 32 
8. Q: Why doesn't the machine clean the middle area? ....................................... 33 
9. Q: Why does the machine recharge after cleaning my house twice? ............... 33 
10. Q: Why can't the machine recharge after spot cleaning? ............................... 33 
11. Q: Why does route planning fail?................................................................... 33 
12. Q: Why can't the machine clean a room with a door that was previously 
closed?................................................................................................................ 33 
13. Q: Why does the machine automatically power off? (Updated on January 31, 
2018)................................................................................................................... 33 
14. Q: Can scheduled cleaning be enabled after the machine is powered off? .... 34 
15. Q: Why can't the machine cross a curtain or bed sheet?................................ 34 
16. Q: Can the machine memorize a map? How do I to clear the memory?......... 34 
17. Q: What should I do when I do not want to continue cleaning or I would like to 
restart cleaning?.................................................................................................. 34 
18. Q: Why won't the machine return to the dock charger when I press the 
Recharge key while the machine is working?....................................................... 35 
19. Q: What are invisible walls and no-go zones? (Updated on September 29, 
2018)................................................................................................................... 35 
20. Q: How do I set up no-go zones and invisible walls? (Updated on September 
29, 2018)............................................................................................................. 35 
21. Q: What is the maximum number of invisible walls and no-go zones allowed? 
(Updated on September 29, 2018)....................................................................... 35 

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Q: What should I do if the cleaner still clean the areas where invisible walls or 
no-go zones have been set up? (Updated on September 29, 2018).................... 35 
Q: Is it necessary to buy physical barrier tapes if the no-go zone and invisible 
wall function is enabled? (Updated on September 29, 2018)............................... 36 
Q: If I rearrange my furniture after saving a map, will the areas be automatically 
cleaned and the map updated? (Updated on September 30, 2018)..................... 36 
Q: Why is the saved map reset? How can I restore it? (Updated on January 8, 
2019)................................................................................................................................... 36 
Q: How do I schedule targeted room cleaning? (Updated on March 27, 2019)36 
Phone-related.......................................................................................................... 37 
Q: What should I do when Wi-Fi connection timeout always occurs?............... 37 
Q: What should I do when the machine frequently goes offline?...................... 38 
Q: What should I do when the machine cannot be found in the Mi Home app? 38 
Q: What should I do when the machine displays an inaccurate battery 
capacity?............................................................................................................. 38 
Q: Why does the direction of the map frequently change?............................... 38 
Q: What should I do when the map or path is askew? ..................................... 39 
Q: How many times a day can schedule cleaning be set? ............................... 39 
Q: What's the purpose of the DND (Do Not Disturb) mode?............................. 39 
Q: What's the purpose of the machine positioning feature? ............................. 39 
Q: Is it normal when the path seems repetitive?............................................. 39 
Q: Are spot cleaning records not shown in the cleaning logs? ....................... 39 
Q: How long can cleaning logs be retained? (Updated on January 3, 2019).. 40 
Q: Can notifications be blocked from the app?............................................... 40 
Q: Why is there a long delay when tapping a button in the app?.................... 40 
Q: What should I do when firmware update fails/stops?................................. 40 
Q: Is multi-router roaming supported?............................................................ 40 
Q: Are Wi-Fi amplifiers/repeaters supported? ................................................ 40 
Q: What's the 3G/4G traffic consumption for the mobile phone?.................... 40 
Q: Can the machine be connected to several devices at a time?................... 41 

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20. Q: Can the machine only be connected to one mobile phone or tablet? How 
can it be remotely controlled by my family members?.......................................... 41 
21. Q: What should I do if I buy a cleaner and want to share it with family or 
friends, but there is no sharing function on the settings page of the cleaner? 
(Updated on August 13, 2018)............................................................................. 41 
22. Q: What should I do if the machine cannot automatically start working when 
scheduled cleaning is enabled?........................................................................... 41 
23. Q: Why can't the firmware be updated to the latest version in one go?.......... 42 
24. Q: Why can't the app map be updated? (Updated on August 10, 2018)......... 42 
25. Q: Can the machine work normally when moving from an area with Wi-Fi to an 
area without Wi-Fi during cleaning?..................................................................... 43 
26. Q: What do the green, yellow and red points on the app map interface indicate 
respectively?........................................................................................................ 43 
27. Q: Why does the iOS-based app always reload a plug-in? ............................ 43 
28. Q: Why I am alerted with "Device Initialization Failed" when tapping the 
machine on the Device List page in the iOS-based app?..................................... 43 
29. Q: Is unencrypted Wi-Fi supported?............................................................... 43 
30. Q: App issue summary for different phone models......................................... 43 
31. Q: Why does the robotic vacuum cleaner automatically go offline the day after 
Wi-Fi is normally connected?............................................................................... 44 
32. Q: What is carpet pressurization mode?........................................................ 44 
33. Q: Why is the map not saved after cleaning?................................................. 44 
34. Q: What should I do if the automatic area division is not accurate?................ 44 
35. Q: Can multiple maps be saved?................................................................... 44 
36: Q: How do I select a certain area or room for the cleaner to clean?............... 44 
Troubleshooting-related .......................................................................................... 45 
All troubles should be identified by users: Please power off and on to check 
whether troubles are eliminated. ............................................................................. 45 
1. Q: What should I do when error 1 occurs?....................................................... 45 
2. Q: What should I do when error 2 occurs?....................................................... 45 
3. Q: What should I do when error 3 occurs?....................................................... 45 

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Q: What should I do when error 4 occurs?....................................................... 46 
Q: What should I do when error 5 occurs?....................................................... 46 
Q: What should I do when error 7 occurs?....................................................... 46 
Q: What should I do when error 8 occurs? (Updated on January 8, 2019)....... 46 
Q: What should I do when error 9 occurs?....................................................... 48 
Q: What should I do when error 10 occurs? (Updated on August 10, 2018)... 48 
Q: What should I do when error 11 occurs?................................................... 48 
Q: What should I do when error 12 occurs?................................................... 48 
Q: What should I do when error 13 occurs?................................................... 48 
Q: What should I do when error 14 occurs?................................................... 49 
Q: What should I do when error 15 occurs?................................................... 49 
Q: What should I do when error 16 occurs?................................................... 49 
Q: What should I do when error 17 occurs?................................................... 49 
Q: What should I do when error 18 occurs?................................................... 49 
Q: What should I do when error 21 occurs?................................................... 49 
Q: What should I do when error 22 occurs?................................................... 49 
Q: What should I do when error 23 occurs?................................................... 50 
Q: What should I do when I get a message from the machine that it has failed 
to return to the starting point?.............................................................................. 50 
Q: What should I do when I get a message from the machine that the filter is 
blocked when I remove the dust bin?................................................................... 50 
Q: What should I do when I get a message from the machine that recharge has 
failed and telling me to move the dock charger to an open area? ........................ 50 
Q: What should I do when I get a message from the machine that the dock 
charger cannot be found and telling me to move the machine close to the dock 
charger?.............................................................................................................. 50 
Q: What should I do when the machine works abnormally and always knocks 
into a wall or furniture? ........................................................................................ 51 
Q: What should I do when the machine can't power on?................................ 51 
Q: What should I do when the startup tune does not sound and there is a 
breathing white light after the machine is powered on?........................................ 51 

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30. How do I restore the Roborock robotic vacuum cleaner to its initial version, 
reset Wi-Fi or reset the system?.......................................................................... 51 
31. Q: What should I do when the machine travels along an abnormal path (circular 
motion)? .............................................................................................................. 52 
32. Q: According to user feedback, the Roborock robotic vacuum cleaner fails to 
recharge. How does one find out whether the a problem is related to finding the 
dock charger, connecting to the dock charger or the charging process itself? 
(Updated on March 27, 2018).............................................................................. 52 
33. Q: What should I do when an internal error occurs to the Roborock robotic 
vacuum cleaner? (Updated on October 9, 2018) ................................................. 52 
Routine Maintenance-related .................................................................................. 53 
1. Q: How often should the machine undergo routine maintenance?................... 53 
2. Q: Do I have to replace consumables when I get a message regarding part 
replacement from the Mi Home app?................................................................... 53 
3. Q: Can the side brush, main brush, dust bin and filter be washed with water?. 53 
4. Q: Can the filter be washed with water? Why?................................................. 53 
5. Q: What should I do when the side brush is deformed?................................... 53 
6. Q: What should I do when the main brush is entangled with hair?................... 53 
7. Q: What should I do when the left/right wheel is entangled with string?........... 54 
8. Q: What should I do when the machine suddenly make a loud sound during 
operation? ........................................................................................................... 54 
9. Q: Can I use a wet cloth to wipe the machine body/dock charger? .................. 54 
10. Q: How often should the side brush and main brush be replaced?................. 55 
11. Q: How do I remove the filter to clean it? ....................................................... 55 
13. Q: How do I clean the omni-directional wheel? .............................................. 55 
14. Q: What should I do when the main brush is deformed due to entangled 
thread?................................................................................................................ 55 
After-sales Service Policy-related............................................................................ 56 
1. Q: What's the criteria for returning goods without reason within seven days? My 
robotic vacuum clean has been used, can I still return it?.................................... 56 