RTimes Z508 User manual

Z508
Product Manual
Realtimes Beijing Technology Co., LTD.
Fax：[phone]
Email: [email protected]
Web Page: https://www.realtimesai.com
Address: 11th Floor, Block B, 20th Heping Xiyuan, Pingxi Street,
Chaoyang District, Beijing 100013,P.R.China

Z508 Reference Manual V1.4
Revision History
Revision
Date
Reason for change
Applicable
hardware version
Modified by
V1.0
2020.2
Initial release
V1.0
V1.1
2020-06
Add notes
V1.0
V1.2
2020-09
Add line package configuration
V1.0
RT0086
V1.3
2021-06
Remove the AGX Xavier 8G/16G version
V1.0
RT0086
V1.4
2022-1-7
Add a description of the software version
V1.0
RT0086

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Z508 Reference Manual V1.4
Table of Contents
Product presentation................................................................................................................................................... 6
1 INTRODUCTION........................................................................................................................................................6
1.1 Feature............................................................................................................................................................ 6
1.2 Ordering Information...................................................................................................................................... 7
1.3 Cable Kits and Accessories............................................................................................................................ 8
PRODUCT SPECIFICATIONS.................................................................................................................................9
1 EXTERNAL INTERFACE FUNCTION AND LOCATION..................................................................................................9
2 CONNECTORS DESCRIPTION..................................................................................................................................10
2.1 HDMI connector............................................................................................................................................10
2.2 Ethernet connector....................................................................................................................................... 10
2.3 USB3.0 connector.........................................................................................................................................10
2.4 SD card connector........................................................................................................................................10
2.5 SIM card connector...................................................................................................................................... 10
2.6 Power input port...........................................................................................................................................11
2.7 OTG-USB2.0 connector............................................................................................................................... 11
2.8 USB3.0 connector.........................................................................................................................................11
2.9 Function pin..................................................................................................................................................12
3 PRODUCT SIZE DIAGRAM............................................................................................................................................. 13
4 HARDWARE UPDATE HISTORY.......................................................................................................................................13
SOFTWARE VERSION SUPPORTING INSTRUCTIONS.................................................................................14
1USE........................................................................................................................................................................14
1.1 Smart box power on and start...................................................................................................................... 14
1.2 Recovery Mode.............................................................................................................................................. 14
2 L4T（LINUX FOR TEGRA ABBREVIATION“L4T”）.............................................................................................14
3 JETPACK................................................................................................................................................................15
3.1 Jetpack Component summary.......................................................................................................................15
3.2 How to install Jetpack.................................................................................................................................. 15
3.3 Sample application....................................................................................................................................... 17
3.4 Developer tools.............................................................................................................................................17
3.5 Documentation............................................................................................................................................. 18
TERMS OF WARRANTY........................................................................................................................................19
COPYRIGHT NOTICE............................................................................................................................................ 20

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Z508 Reference Manual V1.4
Electronic components and circuits are very sensitive to electrostatic discharge. Although our company
designs anti-static protection for the main interfaces on the card when designing circuit board products,
it is difficult to achieve anti-static safety protection for all components and circuits. Therefore, it is
recommended to observe anti-static safety precautions when handling any circuit board component
(including Z508). Anti-static safety protection measures include, but are not limited to the following:
a) The smart box should be placed in an anti-static bag during transportation and storage, and then the
board should not be taken out during installation and deployment.
b) Before touching the smart box, discharge the static electricity stored in the body: wear a discharge
grounding wrist strap.
c) Operate the smart box only within the safe area of the electrostatic discharge point.
d) Avoid moving smart boxes in carpeted areas.
Precautions and after-sales maintenance
matters needing attention
Before using the product, please read this manual carefully and keep it for future reference;
⚫Please pay attention to and follow all warning and guidance information marked on the product;
⚫Please use matching power adapter to ensure the stability of voltage and current;
⚫Please use this product in a cool, dry and clean place;
⚫Do not use this product in cold and hot alternate environment to avoid condensation damage
components;
⚫Do not splash any liquid on the product. Do not use organic solvent or corrosive liquid to clean the
product;
⚫Do not use the product in dusty and messy environment. If it is not used for a long time, please pack
the product;
⚫Do not use in the environment with excessive vibration, any dropping or knocking may damage the
circuit and components;
⚫Do not plug and unplug the core board and peripheral modules when power is on;
⚫Please do not repair or disassemble the product by yourself. In case of any fault, please contact our
company in time for maintenance;
⚫Do not modify or use unauthorized accessories by yourself, and the damage caused will not be
warranted;
After sales maintenance

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Z508 Reference Manual V1.4
1) Warranty period
⚫Base plate, core plate : 3 year (non-human damage)
⚫Other peripherals sold by the company:1year(non-human damage)
2) Warranty description
⚫Within 7 days: the product (base plate, core module) is not damaged by human, our company will
replace / repair it free of charge, and bear the return freight; (because the core module needs NVIDIA to
confirm that it can meet the requirements of repair, it will take a long time, we will coordinate as soon
as possible, please forgive for the inconvenience)
⚫From 7 days to 36 months: the product (base plate, core module) is not damaged by human, our
company will repair it free of charge, and bear the return freight; (because the core module needs
NVIDIA to confirm that it can meet the requirements of repair, it will take a long time, we will
coordinate as soon as possible, please forgive for the inconvenience)
⚫Artificial damage in more than 3 year or 3 year: the product (carrier plate) shall be tested after it is
sent to the customer, and the customer shall be informed of whether it can be repaired and the
maintenance cost in detail. After reaching an agreement, the product shall be repaired and returned to
the customer, and the company shall bear the return freight;
⚫Starting time: the core module is subject to the original factory delivery time, and the loading plate
is subject to the express delivery receipt date;
3) Contact information
Official website: www.realtimesai.com
Taobao website: https://shop340963258.taobao.com/
Address: 11, block B, Heping Xiyuan, Heping West Street, Chaoyang District, Beijing
Attention: RMA
Tel: [phone]
Mailing notice: contact with the company's sales department in advance, arrange technical support
personnel to check and eliminate errors caused by misoperation as soon as possible, fill in the product
after-sale return to factory maintenance form after verification, and send it to [e-mail] Mail
box, please attach the list of items to facilitate verification, so as to avoid loss and loss in the process of
express delivery. The company does not receive any delivery
Technical support and development customization
1. Scope of technical support
1) The company releases the electrical characteristics and use of industrial carrier boards and modules;
2) Physical dimension of hardware, relevant structure diagram and line sequence definition of specific
interface;
3) Burn in verification of all BSP support packages provided by the company;
4) The company released burn environment construction, entry-level use. ;
5) Various peripheral module drivers released by the company;
6) The company's product fault diagnosis and after-sales maintenance services;
2. Scope of technical discussion
Due to the wide range of embedded system knowledge and various types of involvement, we can not
guarantee that all kinds of questions can be answered one by one. The following content is not available
for technical support, only suggestions can be provided.
1) Knowledge beyond the course published by our company;

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Z508 Reference Manual V1.4
2) Specific software program design;
3) Technical support for industrial carrier not issued by the company;
4) All kinds of driving support for industrial carrier board not issued by the company;
5) Hardware principle and drive design of peripheral module not issued by our company;
3. Technical support mode
1) Official website or email questions (recommended):
https://www.realtimesai.com/cn/download.html techsupp[email protected]
2) Official Taobao through Alibaba Wangwang consultation: https://shop340963258.taobao.com/
3) Wechat group consultation (wechat Group No. consults Taobao customer service or sales, and
Taobao purchase order No. needs to be provided for verification);
4) Technical support email: [e-mail]
5) Tel: [phone]
4. Technical support time
Monday to Friday; 8:30-12:00 am; 1:00-17:30 PM;
The company arranges the rest according to the national legal holidays, during which it may not be able
to provide technical support, please send the problem to the technical support email. We will reply to
you as soon as possible on weekdays.
5. Complaints and suggestions
If you are not satisfied with us or have suggestions, you can send an email to yu.qin @ realtimes.cn For
feedback, please call 010-84284669 for further improvement.
6. Customized development services
The company provides the embedded operating system driver based on NVIDIA Jetson series and the
paid customized development service of hardware carrier board to shorten your product development
cycle.
Please email the request to [e-mail]
Data acquisition and subsequent update
1. Access to information
Download on our website
The company's website contains supporting information of its products, including product
Product Manual, NVIDIA Jetson series module data manual, BSP driver support package for
carrier board, supporting peripheral driver files, interface test verification method, FAQ, system
burning guide, etc. get into www.realtimesai.com , select "data download" in the navigation
bar, find the data you need, and click download.
2. . Subsequent updates
Updates of subsequent documents, BSP, driver files and other official account will be updated in time.
We will pay close attention to our developments in order to ensure that your information is up to date.
We will push through WeChat public.

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Z508 Reference Manual V1.4
Product presentation
1 Introduction
RTSS - Z508 to one based on NVIDIA Jetson ™ AGX Xavier series ™ module design of your new feiyun
box, built-in integration 512 nuclear Volta ™ architecture of GPU AGX Xavier module, Ubuntu 18.04
operating system, with 32 tflops floating point arithmetic AI processing capacity, super strong light aluminum
alloy material design, cooling fan type, have excellent heat dissipation capacity, the overall size is small and
light, good structure of human body engineering, obligate has easy the wing structure of installation, It has the
stable operation capability of 7x24 ultra-long MTBF on site, which can be applied to autonomous machines
such as robots, unmanned delivery vehicles, intelligent gate machines and intelligent sales containers, etc. It is
an ideal carrier for deploying AI computing power for deep learning at the edge.
External interface resources provided by Z508 include: 2 x USB 3.0, 2 x USB3.1,2 x HDMI, 2 x GbE, 1x
Micro SD, 3 X 3.3V UART/6 X 3.3V GPIO,1 X 3.3V SPI / 4 X 3.3V GPIO,1 X 3.3V I2C,1 X 3.3V I2S / 4 X
3.3V GPIO,2 X CAN2.0b,4 X 3.3V GPIO,WIFI&BT,2 X M.2 KEY M,1 X M.2 KEY E,4G LTE(optional), the
product has passed CCC and CE certification of the European Union.
1.1 Feature
Compatible with nvidia Jetson ™ AGX XAVIER module
GPU: NVIDIA Jetson ™ AGX XAVIER 521 core with NVIDIA Volta™
architecture and 64 Tensor Cores (32 trillion floating-point operations per second)
CPU: ARMv8.2 (octal-core)
Operating system: Linux pre-installed
Memory: 32GB LPDDR4
Storage: Built-in 32GB or expandable TF card slot
2x USB3.1 (TYPE-A and TYPE-C (1A max output current)
2x USB3.0 (TYPE A and TYPE-C (support usb2.0andusb3.0 signal，1A max output
current))
1x USB 2.0 Micro Type-B，Used as slave interface，connect Xavier debugging port or
a common serial port
2x Gigabit Ethernet
1x Micro SD/UFS card slot
1x Micro SIM card slot
2x HDMI TYPE A interface
Size: 130mm×114mm ×66mm
1x Mini-PCIE interface
1x Camera interface
1x fan interface
2x M.2 key M interface
1x M.2 key E interface
4x GPIO compliance with 3.3V voltage level
3x 3.3V UART interface
2xCAN interface

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Z508 Reference Manual V1.4
1xSPI interface
1x3.3V I2C interface
1xI2S interface
Size:130x114x66mm
Thermal:Active(fan inside)
Power input: 9~20V
Temperature: -20℃~+50℃
Weight:1735g
1.2 Ordering Information
Model Options
Functional Description
Z508-1
Xavier Cloud intelligence box air-cooled version, built-in Xavier
32GB module, pre-installed Ubuntu 18.04, built-in 32GB
eMMC; 2 x USB 3.0, 2 x HDMI, 2 x GbE, 1X Micro SD, 1X
MinipCIe,2 x USB3.1,3 x 3.3V UART/6 x 3.3V GPIO,1 x 3.3V
SPI / 4 x 3.3V GPIO,1 x 3.3V I2C,1 x 3.3V I2S / 4 x 3.3V GPIO,
4 x 3.3V GPIO,WIFI and Bluetooth, 2 x m. 2 KEY M interface, 1
x M.2 KEY E interface, 4G module /mSATA(optional); Power
indicator light, power switch button, -20 -- +65℃; Including wire
package (Type-C revolution type-a female); Includes power
adapter, provides RtSO-1001 Linux4Tegra software support
package, has passed THE 3C and CE certification
RTS-Xavier-AC/DC
Power Adaptor for Z508-1/-2,
100-240VAC/12V/6A,72W
Mini-pcie Video Capture
Card (optional)
RTSV-6911i (8-channel D1 NTSC/PAL video input),
RTSV-6901 (single-channel SDI video input),
RTSV-6941 (single-channel HDMI Video Input)
M.2 transfer card (optional
acquisition card for M.2
interface)
mini-PCIe To M.2 interface card
M.2 Video capture card
(optional)
RTSV-6902 (dual-channel SDI video input),
RTSV-6904 (four-channel SDI Video input)
Mini-pcie 4G Module
(optional)
mini-PCIe Full netcom 4G module.
Order online:
https://shop340963258.taobao.com
https://mall.jd.com/index-824786.html

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Z508 Reference Manual V1.4
1.3 Cable Kits and Accessories
Component
Number
Functional Description
USB connector
1
Convert USB TYPE-C interface to USB TYPE-C interface
Multi-function
wiring
1
Convert the multi-function needle discharge interface to the
cable lead, which includes the following interface cables:
4 GPIO, 2 CAN, 1 Debug serial port, 1 serial port, button
button lead.

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Z508 Reference Manual V1.4
Product specifications
1 External interface function and location
Z508 FRONT
Z508 BACK

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Z508 Reference Manual V1.4
2 Connectors Description
2.1 HDMI connector
Function
HDMI output interface
marking
HDMI
Type
HDMI connector
2.2 Ethernet connector
Function
Gigabit Ethernet connector
marking
Ethernet1 Ethernet2
Type
RJ45
2.3 USB3.0 connector
Function
USB3.0 connectors
marking
USB3.0
Type
UBS3.0 Type-A
2.4 SD card connector
Function
SD card interface
marking
TF CARD （top）
Type
Micro SD（TF）
2.5 SIM card connector
Function
SIM card interface
marking
TF CARD （below）
Type
Micro SIM

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Z508 Reference Manual V1.4
2.6 Power input port
Function
Power input port
marking
9～20V
Type
4 Pin interface
Pin define
Input voltage: +9～+20V
Pin
Signal
Pin
Signal
1
GND
2
GND
3
VCC
4
VCC
2.7 OTG-USB2.0 connector
Function
USB2.0 connectors or two serial port
marking
Debug
Type
UBS2.0 Micro Type-B
2.8 USB3.0 connector
Function
USB3.0 connectors
marking
USB3.0/DP
Type
USB Type-C
Pin define
Top interface can be used for system programming.it’s USB3.1
Type-C.

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Z508 Reference Manual V1.4
2.9 Function pin
Function
Function pin insertion
LoGo
Multi-port
Type
2.0mm pitch 2x17Pin Dip
Pin define
In the right picture, red is pin "1" and green is pin "2".
The serial port level is 3.3V TTL logic level.
GPIO high level is 3.3V and GPIO is directly derived from Xavier
CAN has a transceiver.
The mapping file in the /dev directory corresponding to UART1 and
UART2 is ttyTHS0, ttyTHS1, and UART3 is the debugging port.
The mapping Numbers of GPIO04, GPIO05, GPIO20 and GPIO21 in
the system are respectively:
288, 289, 290, 291
Pin
Signal
Pin
Signal
1
VDD3V3_OUT
2
VDD3V3_OUT
3
UART3_TX_DEBUG_CON
4
UART3_RX_DEBUG_CO
N
5
UART1_TX_CON
6
UART1_RX_CON
7
UART2_TX_CON
8
UART2_RX_CON
9
SPI2_CLK/UART7_TX
_CON
10
SPI2_MISO/UART7_RX_
CON
11
SPI2_MOSI/UART7_RT
S_CON
12
SPI2_CS0/UART7_CTS_C
ON
13
I2C_GP3_CLK_CON
14
I2C_GP3_DAT_CON
15
GND
16
GND
17
POWER_BTN_CON
18
RESET_BTN_CON
19
RECOVERY_BTN_CON
20
RTC_EXT
21
I2S3_DIN
22
GPIO04
23
I2S3_DOUT
24
GPIO05
25
I2S3_FS
26
GPIO20
27
I2S3_SCLK
28
GPIO21
29
GND
30
GND
31
CAN1H
32
CAN1L
33
CAN0H
34
CAN0L

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Z508 Reference Manual V1.4
3 Product size diagram
4 Hardware update history
Z508 hardware update history
edition
Updata description
V1.0
Initial release

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Z508 Reference Manual V1.4
Software version supporting instructions
Z508 is a complete product with Jetson Xavier module as the core. Provide developers with one-stop
terminal equipment to assist developers in application development.
Z508 Feiyun Smart Box supporting software includes:
- L4T (Linux for Tegra): L4T provides "OS" for your Feiyun Smart Box, including Linux kernel, boot
loader, board support package (BSP) and sample file system. (By default, the pure system has been
installed for the device, Jetpack needs to be installed by itself)
- Jetpack: Jetpack sdk is the most comprehensive solution for building AI applications. It includes
software libraries and apis, examples, developer tools and documentation for the latest and previous
versions of Jetson products.
1 use
1.1 Smart box power on and start
a) Ensure that the voltage of all external systems is turned off
b) Install necessary external cables. (Such as: the display cable connected to the HDMI display, the
power input cable to power the system, the USB cable connecting the keyboard and mouse ...)
c) Connect the power cord to a power source.
d) Z508 adopts auto power-on design. Turn on the power and the system starts to work.
1.2 Recovery Mode
Jetson Xavier core module can work in normal mode and Recovery mode, under which file system
update, kernel update, Boot Loader update, BCT update and other operations can be carried out.
The steps to enter the Recovery mode are as follows:
a) Turn off the power supply to the system.
b) Use a USB cable connection Z508’s Type-c USB（P10）port with Jetson develop host USB port.
c) Short connect 15 and 19 pins of Button connector and supply power to the system. The power
supply shall be maintained for more than 3 seconds, and then disconnect 15 and 19 pin short
wiring of Button connector.
d) The system enters the Recovery mode, and subsequent operations can be carried out at this point.
2 L4T（Linux for Tegra Abbreviation“L4T”）
L4T provides "OS" for your Feiyun Smart Box, including Linux kernel, boot loader, board support
package (BSP) and sample file system.
Z508 Smart Box is working on a system burned with the official original version of NVIDIA Linux For
Tegra (L4T). HDMI, Gigabit Ethernet, USB2.0, serial port, GPIO, SD card, I2C bus can all be supported. But
Mini-PCIe, M.2, USB3.0, fan interface, etc. cannot work normally.
For all support of Z508 smart box interface, the supporting driver patch (BSP: Board Support Package)
needs to be loaded. Use the flash method to program the system. SDK Manager to install all other JetPack
components except L4T to make your Feiyun Smart Box up and running quickly.
For system programming documentation, please refer to "Xavier system programming instruction manual"

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Z508 Reference Manual V1.4
L4T and BSP can be downloaded from Ruitai Cloud Space, and L4T can also be downloaded directly from
the L4T main page on the Jetson developer site.
Please contact sales for the user and password of Ruitai Cloud Space.
3 Jetpack
Nvidia jetpack sdk is the most comprehensive solution for building AI applications. It includes software
libraries and apis, examples, developer tools and documentation for the latest and previous versions of Jetson
products.
3.1 Jetpack Component summary
This section briefly introduces each component of JetPack. For more detailed information about these
components, please refer to JetPack's online documentation.
OS Image
JetPack includes a reference file system derived from Ubuntu. (Development kit system, no need to install)
Libraries and APIs
JetPack library and API include:
•TensorRT and cuDNN for high-performance deep learning applications
•CUDA for multi-domain GPU accelerated applications
•NVIDIA Container Runtime for containerized GPU accelerated applications
•Multimedia API package for camera application and sensor driver development
•VisionWorks, OpenCV and VPI for visual computing applications
•Sample application
3.2 How to install Jetpack
Overview of process steps
Installing JetPack to your Jetson device requires you to perform the following steps:
1. Download and install the NVIDIA SDK Manager on the Linux host.
2. Connect your jetson device to the Linux host (Micro USB or network (same network segment).
3. Test your device can connect via ssh.
4. Use SDK Manager to select and install the required components.
Download and install the NVIDIA SDK Manager on the Linux host.
You must have a Linux host with internet access to run SDK Manager and refresh the developer kit. The
supported host operating systems are:
Ubuntu Linux x64 Version 18.04 or 16.04
Download and install NVIDIA SDK Manager.
sdkmanager Installation package：sdkmanager-[version].[build#].deb
The current version is：sdkmanager_1.2.0
sdkmanager install
$ sudo apt install ./sdkmanager-[version].[build#].deb

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Z508 Reference Manual V1.4
Connect your jetson device to the Linux host
Prepare your Jetson device for the following settings. (If the equipment system is not initialized, the system
user needs to initialize after power-on)
- Connect the monitor, keyboard and mouse to the Jetson Feiyun smart box device (please refer to the
interface description above).
-Use Micro USB cable to connect Linux host and Jetson Feiyun Smart Box (or network (same network
segment))
-During the setup process, SDK Manager will provide Internet connection for your jetson Feiyun Smart
Box via USB or network connection.
-Connect the supplied power adapter to the DC jack of the Feiyun Smart Box, and plug the AC interface
into an AC power outlet.
Test that your device can connect via ssh.
If connected via Micro USB, enter lsusb under the Linux host terminal to see the nvidia crop
The device can be accessed through ping or ssh commands
$ ping 192.168.55.1
or
$ ssh <jetson_user>@192.168.55.1
If connected via a network, check whether the device ip address is in the same network segment as the
Linux host on the Feiyun Smart Box, and the Feiyun Smart Box device can be accessed through the ping or
ssh command.
$ ping <jetson_ip>
or
$ ssh <jetson_user>@<jetson_device_ip>
Use SDK Manager to select and install the required components
NVIDIA SDK Manager supports installing software to Jetson core (Flying Cloud Smart Box). For
complete instructions, please refer to Chapter 5 of "Xavier System Programming Manual".

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Z508 Reference Manual V1.4
3.3 Sample application
JetPack includes several examples that demonstrate the use of JetPack components.
They are stored in the reference file system and can be compiled in the developer toolkit.
3.4 Developer tools
JetPack includes the following development tools. Some are used directly on the Jetson system, and some
run on a Linux host connected to the Jetson system.
•Application development and debugging tools
•NSight Eclipse version for GPU accelerated application development: runs on a Linux host. Support all
Jetson products.
•CUDA-GDB for application debugging: Run on Jetson system or Linux host. Support all Jetson products.
•CUDA-MEMCHECKdebug application memory error: run on Jetson system. Support all Jetson products.
•Application analysis and optimization tools
•NSight Systems for application multi-core CPU evaluation: run on a Linux host. Helps you improve
application performance by identifying the slower parts of the code. Support all Jetson products.
•NVIDIA®Nsight™ compute Kernel Analyzer: An interactive analysis tool for CUDA applications. It
provides detailed performance indicators and API debugging through user interface and command line tools.
•NSight Graphics for graphics application debugging and evaluation: a consolegrade tool for debugging
and optimizing OpenGL and OpenGL ES programs. Run on the Linux host. Support all Jetson products.
Component
Location
TensorRT
/usr/src/tensorrt/samples/
cuDNN
/usr/src/cudnn_samples_/
CUDA
/usr/local/cuda-/samples/
Multimedia API
/usr/src/tegra_multimedia_api/
VisionWorks
/usr/share/visionworks/sources/samples/
/usr/share/visionworks-tracking/sources/samples/
/usr/share/visionworks-sfm/sources/samples/
OpenCV
/usr/share/OpenCV/samples/
VPI
/opt/nvidia/vpi/vpi-/samples

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Z508 Reference Manual V1.4
3.5 Documentation
Documents related to developers using JetPack include:
•JetPack Documentation
•VisionWorks Documentation
•Nsight Eclipse Edition Documentation
•CUDA-GDB Documentation
•CUDA-MEMCHECK Documentation
•TensorRT Documentation
•cuDNN Documentation
•CUDA Toolkit
•NVIDIA Container Runtime
•OpenCV Documentation
•Jetson Linux Multimedia API Reference
•Nsight Systems
•nvprof
•Visual Profiler
•Nsight Graphics
•Nsight Compute CLI
•VPI–Vision Programming Interface

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Z508 Reference Manual V1.4
Terms of Warranty
Important note
Each embedded product provided by Realtimes Technology is free from any defects in material and
process,fully in line with the specifications officially issued by the original factory.
Realtimes Technology warranty covers the original products,If the parts configured by the dealer are out of
order, please consult with the dealer to solve the problem. All the baseplate and core modules provided by Ruitai
New Era (Beijing) Technology Co., Ltd. are guaranteed for 3 years, while the other peripherals are guaranteed
for 1 year (life-long maintenance service is provided if the warranty period is beyond the warranty period).The
warranty period starts from the date of delivery, for the products repaired within the warranty period, the repair
parts shall be extended for 12 months.Unless notified by Realtimes Technology, the date of your original
invoice shall be the date of shipment.
How do I get warranty services
If the product does not work properly, Please contact Realtimes Technology or dealer for warranty service,
please show invoice when product warranty(this is the proof for you getting warranty service).
Warranty solution
When you ask for warranty service, please follow Realtimes Technology warranty process,You will need to
receive your first diagnosis from a technicial engineer by phone or by email,at that time,we need you to
cooperate with us to fill in all the questions on the RMA form provided by us. Once we accurately determine the
cause of the fault and the location of the damage ,we will provide the charge list for the out of warranty
products,which needs your confirmation.Realtimes Technology keep the right to repair or replace the products.
If the product is replaced or repaired, the replaced faulty product or the repaired and replaced faulty parts will be
returned to Realtimes Technology.
For products under warranty,the customer shall bear the freight when the product is returned to the
manufacturer,Realtimes Technology will bear the ship cost of the products after maintenance.
The following conditions are not covered by the warranty terms
a) Improper installation, improper use, misuse and abuse of products(Overloading, for example).
b) Improper maintenance and storage（Such as fire, explosion, etc）or natural disasters（such as lightning
stroke,earthquake,typhoon,etc）
c) Personal unauthorized changing the product(such as changing circuit characteristics, mechanical
characteristics, software characteristics,Conformal coating).
d) Other failures which are clearly due to misuse(such as overvoltage,polarity reversal, the pin bent or
broken,the wrong connection,drop damage,transportation damage,damage due to over operating
temperature and so on).
e) The logo and part number on the product have been deleted or removed.
f) The product is out of warranty.