Rubicon Netgate SG-2100 User manual

Security Gateway Manual
SG-2100
© Copyright 2020 Rubicon Communications LLC
Oct 06, 2020

OUT OF THE BOX
1 Getting Started 2
2 Initial Configuration 4
3 pfSense Overview 9
4 Input and Output Ports 13
5 Safety and Legal 16
6 Netgate SG-2100 Wall Mount 24
7 Connecting to the Console Port 27
8 Reinstalling pfSense Software 33
9 Optional M.2 SATA Installation 37
10 Configuring the Switch Ports 41
11 Additional Resources 47
12 Warranty and Support 48
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Security Gateway Manual SG-2100
This Quick Start Guide covers the first time connection procedures for the Netgate® SG-2100 Firewall Appliance with
pfSense® software. It will provide the information needed to keep the appliance up and running.
Tip: Before getting started, we recommend downloading the PDF version of the Product Manual and the PDF version
of the pfSense Documentation in case you lose Internet access.
© Copyright 2020 Rubicon Communications LLC 1

CHAPTER
ONE
GETTING STARTED
The basic firewall configuration begins with connecting the Netgate® appliance to the Internet. The Netgate appliance
should be unplugged at this time.
Connect one end of an Ethernet cable to the WAN port (shown in the Input and Output Ports section) of the Netgate
appliance. The other end of the same cable should be inserted into a port of the Cable or DSL modem. The modem
provided by the ISP should have multiple LAN ports. Any port should work.
Next, connect one end of a second Ethernet cable to the LAN port (shown in the Input and Output Ports section) of
the pfSense appliance. Connect the other end to the computer.
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Security Gateway Manual SG-2100
Warning: The default IP Address on the LAN subnet on the Netgate firewall is 192.168.1.1/24. The same
subnet cannot be used on both WAN and LAN, so if the default IP address on the ISP-supplied modem is also
192.168.1.1/24,disconnect the WAN interface until the LAN interface on the firewall has been renumbered
to a different subnet (like 192.168.2.1/24).
© Copyright 2020 Rubicon Communications LLC 3

CHAPTER
TWO
INITIAL CONFIGURATION
Plug the power cable into the power port (shown in the Input and Output Ports section) to turn on the Netgate®
Firewall. Allow 4 or 5 minutes to boot up completely.
Warning: If your DSL or Cable Modem has a default IP Address of 192.168.1.1, please disconnect the Ethernet
cable from the WAN port on your SG-2100 Netgate Security Gateway before proceeding. You will need to change
the default IP Address of the device during a later step in the configuration.
1. From the computer, log into the Web Interface
Open a web browser (Google Chrome in this example) and type in 192.168.1.1 on the address bar. Press
Enter.
Fig. 1: Enter the Default LAN IP Address
2. A warning message may appear. If this message or similar message is encountered, it is safe to proceed. Click
the Advanced Button and the click Proceed to 192.168.1.1 (unsafe) to continue.
3. At the Sign In page, enter the default pfSense username and password and click Next.
• Default Username: admin
• Default Password: pfsense
2.1 The Setup Wizard
The following steps will step through the Setup Wizard for the initial configuration of the firewall.
Note: Ignore the warning to reset the ‘admin’ account password. One of the steps in the Setup Wizard is to change
the default password.
1. Click Next to start the Setup Wizard.
2. Click Next after you have read the information on Netgate Global Support.
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Security Gateway Manual SG-2100
Fig. 2: Click Advanced and then Proceed to 192.168.1.1 (unsafe)
Fig. 3: Click Next
© Copyright 2020 Rubicon Communications LLC 5

Security Gateway Manual SG-2100
3. On the General Information page, use the following as a guide to configure the firewall.
Hostname: Any desired name can be entered. For the purposes of this guide, the default hostname pfsense
is used.
Domain: The default localdomain is used for the purposes of this tutorial.
DNS Servers: For purposes of this setup guide, use the Google public DNS servers (8.8.8.8 and 8.8.4.4).
Fig. 4: Type in the DNS Server information and Click Next
4. Use the following information for the Time Server Information page.
Time Server Hostname: Use the default pfSense time server address.
Timezone: Select the time zone for the location of the firewall. For this guide, the Timezone will be set to
America/Chicago for US Central time.
5. The WAN interface is the Public IP address the network will use to communicate with the Internet. Use the
following information for the WAN configuration page.
DHCP is the default and is the most common type of interface for home cable modems.
Default settings for the other items on this page should be acceptable for normal home users.
6. Configuring LAN IP Address & Subnet Mask. The default LAN IP address of 192.168.1.1 and subnet mask
of 24 is usually sufficient.
Tip: If your DSL or Cable Modem has a default IP Address of 192.168.1.1, change the IP Address of your
SG-2100 Netgate Security Gateway to a different subnet, such as 192.168.2.1 with a subnet mask of 24 to
avoid an IP Address conflict.
7. Change the Admin Password. Enter the same password in both fields.
8. Click Reload to save the configuration.
© Copyright 2020 Rubicon Communications LLC 6

Security Gateway Manual SG-2100
Fig. 5: Change the Timezone and Click Next
Fig. 6: Default Settings Should be Acceptable. Click Next
© Copyright 2020 Rubicon Communications LLC 7

Security Gateway Manual SG-2100
9. After a few seconds, a message will indicate the Setup Wizard has completed. To proceed to the pfSense
dashboard, click Finish.
10. A final notification screen will appear stating that NO COMMERCIAL DISTRIBUTION. . . Click Accept
to continue to the pfSense dashboard.
Fig. 7: Read and Click Accept
If you unplugged the Ethernet cable at the beginning of this configuration, reconnect it to the WAN port now.
This completes the basic configuration for the Netgate appliance.
© Copyright 2020 Rubicon Communications LLC 8

CHAPTER
THREE
PFSENSE OVERVIEW
This page provides an overview of the pfSense® dashboard and navigation. It also provides information on how to
perform frequent tasks such as backing up the pfSense software and connecting to the Netgate firewall console.
3.1 The Dashboard
pfSense software is highly configurable, all of which can be done through the dashboard. This orientation will help to
navigate and further configure the firewall.
Fig. 1: The pfSense Dashboard
Section 1 shows important system information such as the model, Serial Number, and Netgate Device ID for this
Netgate firewall.
Section 2 identifies what version of pfSense software is installed, and if an update is available.
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Security Gateway Manual SG-2100
Section 3 describes Netgate Service and Support.
Section 4 shows the various menu headings. Each menu heading has drop-down options for a wide range of configu-
ration choices.
3.2 Re-running the Setup Wizard
To re-run the Setup Wizard, navigate to System -> Setup Wizard.
Fig. 2: Re-run the Setup Wizard
3.3 Backup and Restore
It is important to backup the firewall configuration prior to updating or making any configuration changes. From the
menu at the top of the page, browse to Diagnostics > Backup/Restore.
Click Download configuration as XML and save a copy of the firewall configuration to the computer con-
nected to the Netgate firewall.
This backup (or any backup) can be restored from the same screen by choosing the backed up file under Restore
Configuration.
Note: Auto Config Backup is a built-in service located at Services -> Auto Config Backup. This service will save
up to 100 encrypted backup files automatically, any time a change to the configuration has been made. Visit the Auto
Config Backup page for more information.
© Copyright 2020 Rubicon Communications LLC 10

Security Gateway Manual SG-2100
Fig. 3: Backup & Restore
Fig. 4: Click Download configuration as XML
© Copyright 2020 Rubicon Communications LLC 11

Security Gateway Manual SG-2100
3.3.1 Connecting to the Console
There are times when accessing the console is required. Perhaps GUI console access has been locked out, or the
password has been lost or forgotten.
See also:
Connecting to the Console Port Connect to the console. Cable is required.
Tip: To learn more about getting the most out of your Netgate appliance, sign up for a pfSense Training course or
browse our extensive Resource Library.
© Copyright 2020 Rubicon Communications LLC 12

CHAPTER
FOUR
INPUT AND OUTPUT PORTS
4.1 Rear Side
4.1.1 Routed Ethernet
The WAN Combo-Port is shared between an RJ-45 port and an SFP port. Only one port can be used.
Interface Name Port Name
WAN mvneta0
LED Pattern Description
Left LED only green Flashes with 1Gb traffic, solid with link.
Both LEDs green Both flash with 100Mb traffic, solid with link.
Right LED only green Flashes with 10Mb traffic, solid with link.
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Security Gateway Manual SG-2100
4.1.2 Switched Ethernet
Interface Name Port Name
LAN1 mvneta1
LAN2 mvneta1
LAN3 mvneta1
LAN4 mvneta1
LED Pattern Description
Both LEDs green Left Flashes with 1Gb traffic, solid with link.
Left LED only green Left flashes with 100Mb traffic, solid with link.
Right LED only green Left Flashes with 10Mb traffic, solid with link.
Warning: The LAN ports do not support the Spanning Tree Protocol (STP). Two or more ports connected to
another Layer 2 switch, or connected to 2 or more different interconnected switches, could create a flooding loop
between the switches. This can cause the router to stop functioning until the loop is resolved.
4.1.3 Other Ports
• Power (12 VDC with threaded locking connector)
• Recessed Reset Button (performs a reset to factory default)
• USB 2.0
• Micro SIM
• Console (Mini-USB)
• 3x SMA-sized antenna holes (covered by rubber caps)
Note: The reset button is only used to reset the system back to factory defaults. It does not respond when pushed
while the system is running. See our Youtube video for instructions.
4.2 Front Side
© Copyright 2020 Rubicon Communications LLC 14

Security Gateway Manual SG-2100
LED Pattern Description
Boot Process The sequence, circle -> square -> diamond, quickly flashes blue.
Boot Completed The diamond slowly flashes blue.
Update is Available The square slowly flashes orange.
© Copyright 2020 Rubicon Communications LLC 15

CHAPTER
FIVE
SAFETY AND LEGAL
5.1 Safety Notices
1. Read, follow, and keep these instructions.
2. Heed all warnings.
3. Only use attachments/accessories specified by the manufacturer.
Warning: Do not use this product in location that can be submerged by water.
Warning: Do not use this product during an electrical storm to avoid electrical shock.
5.2 Electrical Safety Information
1. Compliance is required with respect to voltage, frequency, and current requirements indicated on the manu-
facturer’s label. Connection to a different power source than those specified may result in improper operation,
damage to the equipment or pose a fire hazard if the limitations are not followed.
2. There are no operator serviceable parts inside this equipment. Service should be provided only by a qualified
service technician.
3. This equipment is provided with a detachable power cord which has an integral safety ground wire intended for
connection to a grounded safety outlet.
a) Do not substitute the power cord with one that is not the provided approved type. If a 3 prong plug is
provided, never use an adapter plug to connect to a 2-wire outlet as this will defeat the continuity of the
grounding wire.
b) The equipment requires the use of the ground wire as a part of the safety certification, modification or
misuse can provide a shock hazard that can result in serious injury or death.
c) Contact a qualified electrician or the manufacturer if there are questions about the installation prior to
connecting the equipment.
d) Protective grounding/earthing is provided by Listed AC adapter. Building installation shall provide appro-
priate short-circuit backup protection.
e) Protective bonding must be installed in accordance with local national wiring rules and regulations.
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Security Gateway Manual SG-2100
5.3 FCC Compliance
Changes or modifications not expressly approved by the party responsible for compliance could void the user’s au-
thority to operate the equipment. This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesired operation.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant
to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference
when the equipment is operated in a residential environment.
5.4 Industry Canada
This Class B digital apparatus complies with Canadian ICES-3(B). Cet appareil numérique de la classe B est conforme
à la norme NMB-3(B) Canada.
5.5 Australia and New Zealand
This is a AMC Compliance level 2 product. This product is suitable for domestic environments.
5.6 CE Marking
CE marking on this product represents the product is in compliance with all directives that are applicable to it.
5.7 RoHS/WEEE Compliance Statement
5.7.1 English
European Directive 2002/96/EC requires that the equipment bearing this symbol on the product and/or its packaging
must not be disposed of with unsorted municipal waste. The symbol indicates that this product should be disposed
of separately from regular household waste streams. It is your responsibility to dispose of this and other electric and
electronic equipment via designated collection facilities appointed by the government or local authorities. Correct
disposal and recycling will help prevent potential negative consequences to the environment and human health. For
more detailed information about the disposal of your old equipment, please contact your local authorities, waste
disposal service, or the shop where you purchased the product.
© Copyright 2020 Rubicon Communications LLC 17

Security Gateway Manual SG-2100
5.7.2 Deutsch
Die Europäische Richtlinie 2002/96/EC verlangt, dass technische Ausrüstung, die direkt am Gerät und/oder an der
Verpackung mit diesem Symbol versehen ist, nicht zusammen mit unsortiertem Gemeindeabfall entsorgt werden darf.
Das Symbol weist darauf hin, dass das Produkt von regulärem Haushaltmüll getrennt entsorgt werden sollte. Es liegt in
Ihrer Verantwortung, dieses Gerät und andere elektrische und elektronische Geräte über die dafür zuständigen und von
der Regierung oder örtlichen Behörden dazu bestimmten Sammelstellen zu entsorgen. Ordnungsgemäßes Entsorgen
und Recyceln trägt dazu bei, potentielle negative Folgen für Umwelt und die menschliche Gesundheit zu vermeiden.
Wenn Sie weitere Informationen zur Entsorgung Ihrer Altgeräte benötigen, wenden Sie sich bitte an die örtlichen
Behörden oder städtischen Entsorgungsdienste oder an den Händler, bei dem Sie das Produkt erworben haben.
5.7.3 Español
La Directiva 2002/96/CE de la UE exige que los equipos que lleven este símbolo en el propio aparato y/o en su
embalaje no deben eliminarse junto con otros residuos urbanos no seleccionados. El símbolo indica que el producto
en cuestión debe separarse de los residuos domésticos convencionales con vistas a su eliminación. Es responsabilidad
suya desechar este y cualesquiera otros aparatos eléctricos y electrónicos a través de los puntos de recogida que ponen
a su disposición el gobierno y las autoridades locales. Al desechar y reciclar correctamente estos aparatos estará
contribuyendo a evitar posibles consecuencias negativas para el medio ambiente y la salud de las personas. Si desea
obtener información más detallada sobre la eliminación segura de su aparato usado, consulte a las autoridades locales,
al servicio de recogida y eliminación de residuos de su zona o pregunte en la tienda donde adquirió el producto.
5.7.4 Français
La directive européenne 2002/96/CE exige que l’équipement sur lequel est apposé ce symbole sur le produit et/ou son
emballage ne soit pas jeté avec les autres ordures ménagères. Ce symbole indique que le produit doit être éliminé dans
un circuit distinct de celui pour les déchets des ménages. Il est de votre responsabilité de jeter ce matériel ainsi que
tout autre matériel électrique ou électronique par les moyens de collecte indiqués par le gouvernement et les pouvoirs
publics des collectivités territoriales. L’élimination et le recyclage en bonne et due forme ont pour but de lutter contre
l’impact néfaste potentiel de ce type de produits sur l’environnement et la santé publique. Pour plus d’informations
sur le mode d’élimination de votre ancien équipement, veuillez prendre contact avec les pouvoirs publics locaux, le
service de traitement des déchets, ou l’endroit où vous avez acheté le produit.
5.7.5 Italiano
La direttiva europea 2002/96/EC richiede che le apparecchiature contrassegnate con questo simbolo sul prodotto e/o
sull’imballaggio non siano smaltite insieme ai rifiuti urbani non differenziati. Il simbolo indica che questo prodotto
non deve essere smaltito insieme ai normali rifiuti domestici. È responsabilità del proprietario smaltire sia questi
prodotti sia le altre apparecchiature elettriche ed elettroniche mediante le specifiche strutture di raccolta indicate dal
governo o dagli enti pubblici locali. Il corretto smaltimento ed il riciclaggio aiuteranno a prevenire conseguenze
potenzialmente negative per l’ambiente e per la salute dell’essere umano. Per ricevere informazioni più dettagliate
circa lo smaltimento delle vecchie apparecchiature in Vostro possesso, Vi invitiamo a contattare gli enti pubblici di
competenza, il servizio di smaltimento rifiuti o il negozio nel quale avete acquistato il prodotto.
© Copyright 2020 Rubicon Communications LLC 18