10 UK 01903 23 55 58 EIRE 1800 93 20 96 UK 01903 23 55 58 EIRE 1800 93 20 96 11
2.4. Rug Doctor does not exclude or limit in any way its liability for:
(a) death or personal injury caused by its negligence or the negligence of
its employees, agents or subcontractors;
(b) fraud or fraudulent misrepresentation;
(c) breach of the terms implied by section 12 of the Sale of Goods Act
1979 (title and quiet possession);
(d) breach of the terms implied by sections 13, 14 and 15 of the Sale of
Goods Act 1979 (description, satisfactory quality, fitness for purpose
and samples); and
(e) defective products under the Consumer Protection Act 1987.
Expenses
If a Machine is returned to Rug Doctor for repair under the guarantee at Clause 1.1
within thirty (30) days of delivery, Rug Doctor will pay the delivery charges both
from and back to you. However, you will be responsible for paying any delivery
charges for Rug Doctor sending the Machine back to you if the Machine is not
considered by Rug Doctor to have a material defect.
Thereafter, you may be required to send the machine to Rug Doctor should repairs
be required during the Guarantee Period. You will be responsible for paying any
delivery charges for sending the Machine to and from Rug Doctor for repairs
occurring under the guarantee and within the Guarantee Period and after the initial
thirty (30) days.
How Do I Get Service Under This Guarantee?
TO OBTAIN GUARANTEE ASSISTANCE, please call the Rug Doctor Consumer
Support Team on: 01903 235558 (9.00 am to 5.00 pm Mon - Fri) or e-mail
customerservices@rugdoctor.co.uk. Rug Doctor will need the following information
in order to assist you: your name, address and telephone number, product model
and serial number, proof of purchase showing date and place of purchase. Please
explain the nature of the problem.
Rug Doctor will review all the facts involved and advise you as to recommended
procedure. We recommend you keep the original carton and packing materials.
Rug Doctor Ltd, Unit 29, Timberlaine Trading Estate Decoy Road, Worthing,
West Sussex BN14 8ND
E-mail: customerservices@rugdoctor.co.uk Web Site: www.rugdoctor.co.uk
Unauthorised Use
For the avoidance of doubt, use of the Machine for rental purposes is strictly
forbidden and would result in you being unable to rely on this Guarantee. This
Guarantee gives you specific legal rights. We hope you enjoy your Portable Spot
Cleaner cleaning experience.
You can register your Rug Doctor® Portable Spot Cleaner
machine at www.rugdoctor.co.uk
What Does This Guarantee Cover / How Long Does The Guarantee
Last
1.1. Rug Doctor guarantees to the original purchaser for a period of 2 years from
the date of purchase (“Guarantee Period”), the machine supplied by Rug Doctor
and every component part thereof (collectively, “Machine”) shall be free from
material defects. However, this guarantee is subject to Clauses 1.2, 1.4 and 2.4
and does not apply in the circumstances described in Clause 2.1.
1.2. Subject to Clause 2.1, if:
(a) you give notice (in accordance with the “How Do I Get Service Under
This Guarantee” section below) to Rug Doctor during the Guarantee
Period within a reasonable time of discovery that the Machine has a
material defect; and
(b) Rug Doctor is given a reasonable opportunity of examining the Machine;
and
(c) you (if asked to do so by Rug Doctor) return the Machine to Rug
Doctor’s place of business, payment for which will be in accordance with
the “Expenses” section below;
Rug Doctor will repair or replace the Machine without further charge.
1.3. The guarantee at Clause 1.1 shall apply to any replacement Machine (for a period
of 12 months from the date of delivery of that replacement) and any repaired
Machine (for the original Guarantee Period) supplied by Rug Doctor.
1.4. This Guarantee is given in addition to, and does not aect, your legal rights in
relation to the Machine that is faulty or not as described. Advice about your legal
rights is available from your local Citizens’ Advice Bureau or Trading Standards
oce.
What The Guarantee Does Not Cover
2.1. The guarantee at Clause 1.1 does not apply to any defect in the Machine arising
from:
(a) any further use of the Machine made by you or any third party after
giving notice in accordance with Clause 1.2;
(b) your failure, or that of any third party, to follow Rug Doctor’s oral or
written instructions (including but not limited to the User Guide supplied
with the Machine) as to the storage, use and maintenance of the Machine
(as to the latter, for best operating eciency and cleaning, use of only
Rug Doctor cleaning products is recommended);
(c) any alteration or repair, or attempted alteration or repair, by you or any
third party of the Machine without the written consent of Rug Doctor;
(d) fair wear and tear, wilful damage, negligence by you or any third party,
accident, improper use and abuse, or abnormal storage or working
conditions; or
(e) use by you or any third party of the Machine in any way or at any time
for rental purposes.
2.2. If Rug Doctor fails to comply with these terms, then it shall be responsible for
loss or damage that you suer that is a reasonably foreseeable result of its
breach of the terms or its negligence, but Rug Doctor shall not be responsible
for any loss or damage that is not reasonably foreseeable.
2.3. Rug Doctor is only supplying the Machine for domestic and private use. You
agree not to use the Machine for any commercial, business or re-sale purpose,
and Rug Doctor has no liability to you for any loss of profit, loss of business,
business interruption, or loss of business opportunity.
GUARANTEE AND PRODUCT REGISTRATION