20 Russound DMS-3.1 Installation Manual
TROUBLESHOOTING
DMS-3.1 Factory Initialization Procedure
Note: this procedure deletes all settings and accounts.
1. Turn the DMS-3.1 O
2. Set the four source ID rotary switches to the "Unassigned" position (6 o'clock)
3. Power ON the DMS-3.1
4. Wait for the Power LED to start blinking once per second (takes about 30
seconds)
5. Set the Stream 1 source ID rotary switch to source 5 (12 O'clock)
6. Wait for Power LED to blink with a pattern of three quick ashes and a pause
(about 30 to 60 seconds)
7. Set the source ID switches as required for normal operation and power cycle
the DMS-3.1
Connected USB ash drive
does not show up under
the Media Server option of
the DMS-3.1stream
• USB ash drive must be formatted to FAT16 or
FAT32
• Verify the USB drive is connected to the
correct corresponding USB port. The Front USB
port is for Stream 1.
Connected USB External
Hard Drive does not show
under the Media Server
option of the DMS-
3.1stream
USB External Hard Drives must be externally
powered. The DMS-3.1cannot use USB-
powered hard drives
A NAS (Network Attached
Storage) drive media does
not show under the Media
Server options of the DMS
Most NAS drives have a DLNA server built-in.
Check with the NAS drive manufacturer for
information on how its DLNA services are
enabled.
AirPlay stream options
do not appear on the iOS
device (iPad, iPhone, etc)
• Verify DMS-3.1 rmware is at least 2.00.01
• Verify DMS-3.1streams operate from a keypad
or other Russound interface
• Verify the DMS-3.1 and the AirPlay source are
on the same network/subnet
• Verify AirPlay is an option in iTunes from a
computer on the network
AirPlay stream skips or
loses connection
• Turn o Bluetooth on the iOS device
• Try isolating possible network conicts by
connecting MCA and DMS-3.1directly to the
router, bypassing any switches
• Try setting the wireless router to a dierent
broadcast channel
• Wireless network congestion and
interference from other wireless devices can
aect AirPlay stream stability. Check with
Apple Support for more information.
http://support.apple.com/kb/TS4215
Problem Solution
Selected DMS-3.1 Stream
source from a keypad shows
error message “Please Wait”
First check the Source Dials on the rear of the
DMS-3.1 for proper source ID assignments.
Other possible causes are a network
connection issue between MCA controller
and DMS-3.1
• Verify Ethernet cables are connected to
both MCA and DMS-3.1
• Verify Ethernet connection lights for cables
are lit – Green for cable connected, Amber
for DHCP trac
• Try a power cycle of the DMS-3.1, MCA
controller and Router
• Try isolating possible network conicts by
connecting MCA and DMS-3.1 directly to the
router, bypassing any switches
• Check DHCP router table or use IP scanning
app to verify MCA and DMS-3.1are being
given IP addresses