Saeco HD9712 Incanto Executive User manual

English
USER MANUAL
Read carefully before using the machine.
Register your product and get support at
www.saeco.com/welcome
Type HD9712
EN
02
02

IMPORTANT SAFEGUARDS
When using electrical appliances, basic safety precautions should always be
followed, including the following:
1. Read all instructions.
2. Do not touch hot surfaces. Use handles or knobs.
3. To protect against fire, electric shock and injury to persons do not immerse
cord, plugs, or appliance in water or other liquid.
4. Close supervision is necessary when the appliance is used by or near
children.
5. Unplug from outlet when not in use and before cleaning. Allow to cool
before putting on or taking off parts, and before cleaning the appliance.
6. Do not operate any appliance with a damaged cord or plug or after the
appliance malfunctions, or has been damaged in any manner. Return
appliance to the nearest authorized service facility for examination, repair
or adjustment.
7. The use of accessory attachments not recommended by the appliance
manufacturer may result in fire, electric shock or injury to persons.
8. Do not use outdoors.
9. Do not let cord hang over edge of table or counter, or touch hot surfaces.
10.Do not place on or near a hot gas or electric burner, or in a heated oven.
11.Always attach plug to appliance first, then plug cord into wall outlet. To
disconnect, turn any control to “off”, then remove plug from wall outlet.
12.Do not use appliance for other than intended use.
13.Save these instructions.
SAVE THESE INSTRUCTIONS

CAUTION
This appliance is for household use only. Any servicing, other than cleaning
and user maintenance, should be performed by an authorized service center.
Do not immerse machine in water. To reduce the risk of fire or electric shock,
do not disassemble the machine. There are no parts inside the machine
serviceable by the user. Repair should be done by authorized service personnel
only.
1. Check voltage to be sure that the voltage indicated on the nameplate
corresponds with your voltage.
2. Never use warm or hot water to fill the water tank. Use cold water only.
3. Keep your hands and the cord away from hot parts of the appliance during
operation.
4. Never clean with scrubbing powders or harsh cleaners. Simply use a soft
cloth dampened with water.
5. For optimal taste of your coffee, use purified or bottled water. Periodic
descaling is still recommended every 2-3 months.
6. Do not use caramelized or flavored coffee beans.
INSTRUCTIONS FOR THE POWER
SUPPLY CORD
A. A short power-supply cord (or detachable power-supply cord) is to be
provided to reduce risks resulting from becoming entangled in or tripping
over a longer cord.
B. Longer detachable power-supply cords or extension cords are available
and may used if care is exercised in their use.
C. If a long detachable power-supply cord or extension cord is used,
1. The marked electrical rating of the detachable power-supply cord or
extension cord should be at least as great as the electrical rating of the
appliance
2. If the appliance is of the grounded type, the extension cord should be a
grounding-type 3-wire cord, and
3. The longer cord should be arranged so that it will not drape over the
counter top or table top where it can be pulled on by children or tripped
over.

2 ENGLISH
Congratulations on your purchase of a Saeco Incanto Execu-
tive fully automatic coee machine!
To fully benet from the support that Saeco oers, please
register your product at www.saeco.com/welcome.
This user manual applies to HD9712.
The machine is suitable for preparing espresso coee using
whole coee beans, and it is supplied with a milk carafe
to prepare a perfect Cappuccino or Latte Macchiato in a
quick and easy way. In this user manual you will nd all the
information you need to install, use, clean and descale your
machine.
CONTENTS
IMPORTANT..................................................................................................... 4
Safety Instructions...............................................................................................................................4
Warnings.............................................................................................................................................4
Cautions ..............................................................................................................................................6
Electromagnetic Fields.........................................................................................................................7
Disposal...............................................................................................................................................7
INSTALLATION................................................................................................. 8
Product Overview ................................................................................................................................8
General Description .............................................................................................................................9
PREPARING FOR USE.......................................................................................10
Machine Packaging............................................................................................................................10
Machine Installation..........................................................................................................................10
USING THE MACHINE FOR THE FIRST TIME ........................................................13
Automatic Rinse/Self-Cleaning Cycle.................................................................................................13
Manual Rinse Cycle............................................................................................................................14
MEASURING AND PROGRAMMING WATER HARDNESS........................................16
"INTENZA+" WATER FILTER .............................................................................19
“INTENZA+”Water Filter Installation.................................................................................................19
Replacing the“INTENZA+”Water Filter..............................................................................................22
ADJUSTMENTS................................................................................................23
Saeco Adapting System .....................................................................................................................23
Adjusting the Ceramic Coee Grinder................................................................................................23
Adjusting the Crema and Coee Strength (Saeco Brewing System)...................................................25
Adjusting the Aroma (Coee Strength)..............................................................................................25
Adjusting the Dispensing Spout.........................................................................................................26
Adjusting the Coee Length .............................................................................................................27

3 ENGLISH
BREWING ESPRESSO AND LONG ESPRESSO .......................................................28
Brewing Espresso and Long Espresso Using Coee Beans .................................................................28
Brewing Espresso and Long Espresso Using Pre-Ground Coee .........................................................30
MILK CARAFE..................................................................................................32
Filling the Milk Carafe........................................................................................................................32
Inserting the Milk Carafe ...................................................................................................................33
Removing the Milk Carafe..................................................................................................................34
Emptying the Milk Carafe ..................................................................................................................35
BREWING A CAPPUCCINO ................................................................................36
Adjusting the Cappuccino Length......................................................................................................38
DISPENSING LATTE MACCHIATO .......................................................................40
Adjusting the Latte Macchiato Length...............................................................................................42
DISPENSING HOT MILK....................................................................................44
Adjusting the Hot Milk Length...........................................................................................................46
DISPENSING STEAM ........................................................................................47
DISPENSING HOT WATER.................................................................................49
BEVERAGE PROGRAMMING .............................................................................51
Cappuccino Programming .................................................................................................................51
Hot Water Programming....................................................................................................................53
MACHINE PROGRAMMING...............................................................................54
General Settings................................................................................................................................55
Display Settings.................................................................................................................................56
Calendar Settings ..............................................................................................................................57
Water Settings...................................................................................................................................59
Maintenance Settings........................................................................................................................60
Factory Settings.................................................................................................................................60
CLEANING AND MAINTENANCE ........................................................................61
Daily Cleaning of the Machine ...........................................................................................................61
Daily Cleaning of the Water Tank........................................................................................................62
Daily Cleaning of the Milk Carafe: "CLEAN" Self-cleaning Cycle (After Each Use)................................63
Weekly Cleaning of the Machine .......................................................................................................63
Weekly Cleaning of the Milk Carafe ...................................................................................................65
Weekly Cleaning of the Brew Group...................................................................................................67
Monthly Cleaning of the Milk Carafe..................................................................................................70
Monthly Lubrication of the Brew Group.............................................................................................74
Monthly Cleaning of the Brew Group with“Coee Oil Remover”........................................................75
Monthly Cleaning of the Coee Bean Hopper ....................................................................................77
DESCALING.....................................................................................................78
ACCIDENTAL INTERRUPTION OF THE DESCALING CYCLE .....................................83
MEANING OF THE DISPLAY...............................................................................84
TROUBLESHOOTING........................................................................................86
ENERGY SAVING..............................................................................................89
Stand-by............................................................................................................................................89
TECHNICAL SPECIFICATIONS............................................................................90
WARRANTY AND SERVICE................................................................................90
Warranty ...........................................................................................................................................90
Service...............................................................................................................................................90
ORDERING MAINTENANCE PRODUCTS..............................................................91

4 ENGLISH
IMPORTANT
Safety Instructions
This machine is equipped with safety devices. Nevertheless,
read and follow the safety instructions carefully and only use
the machine properly as described in these instructions to
avoid accidental injury or damage due to improper use of the
machine. Keep this user manual for future reference.
The term WARNING and this icon warn against possible
severe injuries, danger to life and/or damage to the machine.
The term CAUTION and this icon warn against slight
injuries and/or damage to the machine.
Warnings
• Connect the machine to a wall socket with a voltage
matching the technical specications of the machine.
• Connect the machine to an earthed wall socket.
• Do not let the power cord hang over the edge of a table or
counter, or touch hot surfaces.
• Never immerse the machine, the mains plug or power cord
in water: Danger of electrical shock!
• Do not pour liquids on the power cord connector.
• Never direct the hot water jet towards body parts: Danger
of burning!
• Do not touch hot surfaces. Use handles and knobs.
• After switching o the machine by pressing the power
button on the back of the machine, remove the mains plug
from the wall socket:
- if a malfunction occurs;

5 ENGLISH 5
- If the machine will not be used for a long time;
- before cleaning the machine.
• Pull on the mains plug, not on the power cord.
• Do not touch the mains plug with wet hands.
• Do not use the machine if the mains plug, the power cord
or the machine itself is damaged.
• Do not make any modications to the machine or its
power cord. Only have repairs carried out by a service
centre authorised by Philips to avoid any hazard.
• The machine should not be used by children younger than
8 years old.
• The machine can be used by children of 8 years and upwards
if they have previously been instructed on the correct use of
the machine and made aware of the associated dangers or if
they are supervised by an adult.
• Cleaning and maintenance should not be carried out by
children unless they are more than 8 years old and super-
vised by an adult.
• Keep the machine and its power cord out of reach of chil-
dren under 8 years old.
• The machine may be used by persons with reduced physi-
cal, sensory or mental capabilities or lacking sucient
experience and/or skills if they have previously been
instructed on the correct use of the machine and made
aware of the associated dangers or if they are supervised
by an adult.
• Children should be supervised to ensure that they do not
play with the machine.
• Never insert ngers or other objects into the coee
grinder.

6 ENGLISH
Cautions
• The machine is for household use only. It is not intended
for use in environments such as canteens, sta kitchens of
shops, oces, factories or other work environments.
• Always put the machine on a at and stable surface.
• Do not place the machine on hot surfaces, directly next to
a hot oven, heater units or similar sources of heat.
• Only put roasted coee beans into the coee bean hopper.
If ground coee, instant coee, raw coee or any other
substance is put in the coee bean hopper, it may damage
the machine.
• Let the machine cool down before inserting or removing
any parts. The heating surfaces may retain residual heat
after use.
• Never use warm or hot water to ll the water tank. Use
only cold non-sparkling drinking water.
• Never clean with scrubbing powders or harsh cleaners.
Simply use a soft cloth dampened with water.
• Descale your machine regularly. Not doing this will make
your appliance stop working properly. In this case, repair is
not covered under your warranty!
• Do not keep the machine at temperature below 0 °C.
Residue water in the heating system may freeze and cause
damage.
• Do not leave water in the water tank if the machine is
not used over a long period of time.The water can get
contaminated. Use fresh water every time you use the
machine.

7 ENGLISH 7
Electromagnetic Fields
This appliance complies with all the applicable standards and
regulations relating to the exposure to electromagnetic elds.
Disposal
This symbol on a product indicates that the product is covered
by EU Directive 2012/19/EU. Please inform yourself about the
local separate collection system for electrical and electronic
products. Follow local regulations and do not dispose of the
product as household waste. Appropriate disposal of old prod-
ucts helps prevent negative consequences for the environ-
ment and human health.

8
INSTALLATION
Product Overview
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9 ENGLISH 9
General Description
1. Cup-warming surface
2. Coee bean hopper with lid
3. Water tank + lid
4. Pre-ground coee compartment
5. Service door
6. Saeco Brewing System (SBS) dial
7. Steam/hot water wand
8. Full drip tray indicator
9. Coee grinder adjustment
10. Control panel
11. Carafe coupling cap
12. Coee dispensing spout
13. Drip tray (external)
14. Brew group
15. Coee grounds drawer
16. Drip tray (internal)
17. Service door button
18. Power button
19. Power cord socket
20. Milk carafe
21. Power cord
22. Pre-ground coee measuring scoop
23. Grease for the brew group (optional)
24. Cleaning brush (optional)
25. Water hardness test (optional)
26. Espresso button
27. "Coee" button
28. "Long coee" button
29. Hot water/steam selection button
30. Stand-by button
31. Cappuccino button
32. Latte Macchiato button
33. Hot milk button
34. Carafe cleaning cycle activation button (Clean)
35. "Aroma" - Pre-ground coee button
36. "Function" buttons
37. Coee Oil Remover (to be purchased separately)
38. Descaling solution (to be purchased separately)
39. INTENZA+ water lter (to be purchased separately)

10 ENGLISH
PREPARING FOR USE
Machine Packaging
The original packaging has been designed and constructed to protect the
machine during transport. We recommend keeping the packaging material
for possible future transport.
Machine Installation
1Remove the drip tray with grill from the packaging.
2Remove the machine from the packaging.
3For best use, it is recommended to:
• Choose a safe, level surface where there will be no danger of over-
turning the machine or being injured.
• Choose a location that is suciently well-lit, clean and near an eas-
ily reachable socket.
• Allow for a minimum distance from the sides of the machine as
shown in the gure.
4Make sure that the drip tray and the grill are correctly inserted.
Note:
The drip tray collects the water that comes out of the dispensing spout
during each rinse/self-cleaning cycle, as well as any coee that might be
spilled during beverage preparation. Empty and wash the drip tray daily
and each time the full drip tray indicator is raised.
Caution:
NEVER remove the drip tray when the machine has just been turned
on. Wait a couple of minutes for the machine to carry out a rinse/self-
cleaning cycle.

11 ENGLISH 11
5Lift the left outer lid and remove the inner lid.
7Rinse the water tank with fresh water.
8Fill the water tank with fresh water up to the MAX level and put it back
into the machine. Make sure it is fully inserted.
Caution:
Never ll the water tank with warm, hot, sparkling water or any other
liquid, as this may cause damage to the water tank and the machine.
9Lift the coee bean hopper lid and remove the inner lid.
10 Slowly pour the coee beans into the hopper. Ret the inner lid and
close the outer one.
Caution:
Only put coee beans into the coee bean hopper. If ground coee,
instant coee, caramelized coee, raw coee beans or any other sub-
stance is put in the coee bean hopper, it may damage the machine.
6Remove the water tank by using the handle.

12 ENGLISH
ITALIANO
ITALIANO CH
ENGLISH
DEUTSCH
FRANÇAIS
ESPAÑOL
PORTOGUÊS
ITALIANO
ITALIANO CH
ENGLISH
DEUTSCH
FRANÇAIS
ESPAÑOL
PORTOGUÊS
HEATING UP…
11 Insert the plug into the socket located on the back of the machine.
12 Insert the plug on the other end of the power cord into a wall socket
with suitable power voltage.
13 Switch the power button to“I” to turn on the machine.
14
This screen is displayed. Select the desired language by pressing the “ ”
or “ ” scrolling button.
15 Press the
“ ” button to conrm.
Note:
If no language is selected, you will be requested to select it the next time
the machine is started.
16 The machine is warming up.

13 ENGLISH 13
RINSING
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10:38
USING THE MACHINE FOR THE FIRST TIME
Automatic Rinse/Self-Cleaning Cycle
When warm-up has been completed, the machine automatically performs
a rinse/self-cleaning cycle of the internal circuits with fresh water. This
takes less than a minute.
1Place a container under the coee dispensing spout to catch the small
amount of water which will be dispensed.
2This screen is displayed. Wait for the cycle to nish automatically.
Note:
You can stop dispensing by pressing the
“ ” button.
3When the operations described above have been completed, the
machine shows this display.

14 ENGLISH
1
INSERT GROUND COFFEE
AND SELECT OK
LONG COFFEE
2
To select the pre-ground coee brewing function, press the “ ” but-
ton until the
“ ” icon is displayed.
3Press the
“ ” button.
Note:
Do not add any pre-ground coee into the compartment.
4Press the
“ ” button. The machine starts dispensing water.
Manual Rinse Cycle
You need to perform a rinse cycle when using the machine for the rst
time. During this process, the coee brewing cycle is activated and fresh
water ows through the dispensing spout. This takes a few minutes.
1Place a container under the coee dispensing spout.

15 ENGLISH 15
SELECT
HOT WATER OR STEAM
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HOT WATER
HOT WATER
5When dispensing has been completed, empty the container and place
it back under the steam/hot water wand.
6Press the “ ” button.
7Press the “ ” button to start dispensing hot water.
8This icon is displayed during the preheating time required by the
machine.
Note:
Dispensing can be stopped by pressing the button.

16 ENGLISH
MEASURING AND PROGRAMMING WATER HARDNESS
Water hardness measuring is very important in order to dene the descal-
ing frequency and to install the “INTENZA+” water lter (for more details on
the water lter, see next chapter).
To measure water hardness, follow the steps below.
1Immerse the water hardness test strip supplied with the machine in
water for 1 second.
Note:
The test strip can only be used for one single measurement.
11 At the end of this operation, ll the water tank again up to the MAX
level. Now the machine is ready to brew coee.
Note:
When you have not used the machine for two or more weeks, the machine
will perform an automatic rinse/self-cleaning cycle after you turn it on. Fol-
lowing this, you need to perform a manual rinse cycle as described above.
The automatic rinse/self-cleaning cycle is also initiated automatically when
starting up the machine (with a cold boiler), when the machine is preparing
to go into stand-by mode or after pressing the “ ” button to turn o the
machine (after a coee has been brewed).
9After dispensing water, remove and empty the container.
10 Repeat the steps from 5 to 9 until the water tank is empty, then con-
tinue with step 11.

17 ENGLISH 17
2Wait for one minute.
3Check how many squares have changed to red, then refer to the table.
Note:
The numbers on the water hardness test strip correspond to the water
hardness adjustment settings. More precisely:
1 = 1 (very soft water)
2 = 2 (soft water)
3 = 3 (hard water)
4 = 4 (very hard water)
The letters correspond to the references that are located at the base of the
“INTENZA+” water lter (see next chapter).
23 4
ABC
Intenza Aroma System
Machine Water Hardness Setting
1
4You can now program the water hardness setting. Press the “ ” but-
ton to access the machine main menu.
Note:
The machine is supplied with a standard water hardness setting, suitable
for most types of water.
15/01/15
10:38
5Press the “ ” button to select “WATER SETTINGS”.
GENERAL SETTINGS
DISPLAY SETTINGS
CALENDAR SETTINGS
WATER SETTINGS
MAINTENANCE SETTINGS
FACTORY SETTINGS
2. MACHINE SETTINGS
6Press the
“ ” button to conrm.
GENERAL SETTINGS
DISPLAY SETTINGS
CALENDAR SETTINGS
WATER SETTINGS
MAINTENANCE SETTINGS
FACTORY SETTINGS
2. MACHINE SETTINGS

18 ENGLISH
7Select the “WATER HARDNESS” option by pressing the
“ ” button to
access the menu.
WATER HARDNESS
ENABLE FILTER
ACTIVATE FILTER
4
OFF
2.4. WATER SETTINGS
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WATER HARDNESS
ENABLE FILTER
ACTIVATE FILTER
4
OFF
2.4. WATER SETTINGS
2.4.1.
WATER SETTINGS
WATER HARDNESS
1
2
3
4
8Set the water hardness value by pressing the “ ” or “ ” scrolling
button. Press the
“ ” button to conrm.
9To exit, press the
“ ” button several times until the home page is
displayed.