Saeco RI9827/01 Operating instructions

The manufacturer reserves the right to change the features of the product without prior notice.
Le producteur se réserve le droit d“apporter toutes modifications sans préavis.
Type SUP-032BR Cod.15002231 Rev.00 del 15-12-09

Operation and maintenance manual
Before using the machine, please read the attached operating instructions.
Carefully read the safety rules.
Mode d'emploi
Veuillez lire attentivement le mode d'emploi
(notamment les consignes de sécurité) avant d'utiliser l'appareil.
FOR HOUSEHOLD USE ONLY
USAGE DOMESTIQUE SEULEMENT

IMPORTANT SAFEGUARDS
When using electrical appliances, basic safety precautions should always be
followed, including the following:
1. Read all instructions.
2. Do not touch hot surfaces. Use handles or knobs.
3. To protect against fire, electric shock and injury to persons do not immerse
cord, plugs, or appliance in water or other liquid.
4. Close supervision is necessary when the appliance is used by or near
children.
5. Unplug from outlet when not in use and before cleaning. Allow to cool
before putting on or taking off parts, and before cleaning the appliance.
6. Do not operate any appliance with a damaged cord or plug or after the
appliance malfunctions, or has been damaged in any manner. Return
appliance to the nearest authorized service facility for examination, repair
or adjustment.
7. The use of accessory attachments not recommended by the appliance
manufacturer may result in fire, electric shock or injury to persons.
8. Do not use outdoors.
9. Do not let cord hang over edge of table or counter, or touch hot
surfaces.
10. Do not place on or near a hot gas or electric burner, or in a heated
oven.
11. Always attach plug to appliance first, then plug cord into wall outlet. To
disconnect, turn any control to “off”, then remove plug from wall outlet.
12. Do not use appliance for other than intended use.
13. Save these instructions.
SAVE THESE INSTRUCTIONS

CAUTION
This appliance is for household use only. Any servicing, other than cleaning
and user maintenance, should be performed by an authorized service center.
Do not immerse machine in water. To reduce the risk of fire or electric shock, do
not disassemble the machine. There are no parts inside the machine serviceable
by the user. Repair should be done by authorized service personnel only.
1Check voltage to be sure that the voltage indicated on the nameplate
corresponds with your voltage.
2Never use warm or hot water to fill the water tank. Use cold water only.
3Keep your hands and the cord away from hot parts of the appliance during
operation.
4Never clean with scrubbing powders or harsh cleaners. Simply use a soft
cloth dampened with water.
5For optimal taste of your coffee, use purified or bottled water. Periodic
descaling is still recommended every 2-3 months.
6Do not use flavored or caramelized coffee.
INSTRUCTIONS FOR THE POWER
SUPPLY CORD
A. A short power-supply cord (or detachable power-supply cord) is to be
provided to reduce risks resulting from becoming entangled in or tripping
over a longer cord.
B. Longer detachable power-supply cords or extension cords are available
and may used if care is exercised in their use.
C. If a long detachable power-supply cord or extension cord is used,
1. The marked electrical rating of the detachable power-supply cord or
extension cord should be at least as great as the electrical rating of the
appliance
2. If the appliance is of the grounded type, the extension cord should be a
grounding-type 3-wire cord, and
3. The longer cord should be arranged so that it will not drape over the counter
top or table top where it can be pulled on by children or tripped over.

2CONTENTS
GENERAL INFORMATION...................................................................................................................................... 3
TECHNICAL DATA .................................................................................................................................................. 3
APPLIANCE ............................................................................................................................................................ 4
ACCESSORIES ....................................................................................................................................................... 4
INSTALLATION ....................................................................................................................................................... 5
STARTING THE MACHINE........................................................................................................................................... 5
SETTING THE LANGUAGE.......................................................................................................................................... 6
SETTING THE WATER HARDNESS ................................................................................................................................ 6
FIRST USE - USE AFTER ALONG PERIOD OF INACTIVITY.................................................................................................. 7
INTENZA WATER FILTER............................................................................................................................................ 8
CONTROL PANEL................................................................................................................................................... 9
ADJUSTMENTS.................................................................................................................................................... 10
AROMA OPTI-DOSE (ADJUSTS THE COFFEE DOSE PER CUP) .......................................................................................... 10
COFFEE STRENGTH............................................................................................................................................... 10
DRIP TRAY HEIGHT ADJUSTMENT.............................................................................................................................. 11
SAECO ADAPTING SYSTEM...................................................................................................................................... 11
COFFEE GRINDER ADJUSTMENT ............................................................................................................................... 12
BEVERAGE DISPENSING.................................................................................................................................... 13
BREWING WITH WHOLE BEANS ................................................................................................................................ 13
BREWING WITH PRE-GROUND COFFEE ...................................................................................................................... 14
HOT WATER DISPENSING ........................................................................................................................................ 15
DISPENSING STEAM .............................................................................................................................................. 16
MAKING CAPPUCCINO ............................................................................................................................................ 17
MILK ISLAND (OPTIONAL)........................................................................................................................................ 18
BEVERAGE SETTINGS........................................................................................................................................ 19
QUICK PROGRAMMING ........................................................................................................................................... 19
PROGRAMMING FROM THE “BEVERAGE SETTINGS” MENU .............................................................................................. 19
PROGRAMMING THE MACHINE......................................................................................................................... 21
MACHINE SETTINGS .............................................................................................................................................. 22
LANGUAGE MENU
WATER HARDNESS MENU
ACOUSTIC ALARM MENU
FILTER ALARM MENU
RINSE MENU
CUP WARMER MENU
CLOCK SETTING MENU
MAINTENANCE ..................................................................................................................................................... 23
WATER FILTER MENU
DESCALING MENU
BREW GROUP WASHING
ENERGY SAVING (STAND-BY)............................................................................................................................... 24
TURN OFF DELAY
TIMER SETTING
SPECIAL FUNCTIONS ............................................................................................................................................. 24
MAINTENANCE .................................................................................................................................................... 25
DESCALING CYCLE................................................................................................................................................ 25
BREW GROUP WASHING ......................................................................................................................................... 28
CLEANING AND MAINTENANCE......................................................................................................................... 29
MAINTENANCE DURING OPERATION........................................................................................................................... 29
GENERAL MACHINE CLEANING ................................................................................................................................. 29
CLEANING THE BREW GROUP.................................................................................................................................. 30
ERROR CODES.................................................................................................................................................... 31
TROUBLESHOOTING .......................................................................................................................................... 32
SAFETY RULES.................................................................................................................................................... 33

3
This coffee machine is made for brewing espresso coffee using coffee beans, and it is equipped with
a device to dispense steam and hot water.
The machine is designed for domestic use only, and is not suitable for heavy or professional use.
Warning: no liability is assumed for any damage caused by:
• incorrect use not in accordance with the intended uses;
• repairs not carried out by authorized customer service centers;
• tampering with the power cord;
• tampering with any part of the machine;
• the use of non-original spare parts and accessories;
• failure to descale the machine or use at temperatures below 0°C (32°F)
IN THESE CASES, THE WARRANTY IS NOT VALID.
Keep these operating instructions in a safe place and make them available to anyone else who may use
the coffee machine. For further information or in case of problems, please refer to an authorized service
center.
For Saeco customer service, call 1-800-933-7876 in the U.S., or 1-514-385-5551 in Canada.
THE WARNING TRIANGLE INDICATES ALL IMPORTANT INSTRUCTIONS FOR THE USER’S
SAFETY. PLEASE FOLLOW THESE INSTRUCTIONS CAREFULLY TO PREVENT SERIOUS
INJURIES!
HOW TO USE THESE OPERATING INSTRUCTIONS.
GENERAL INFORMATION
TECHNICAL DATA
Nominal voltage See label on the appliance
Power rating See label on the appliance
Power supply See label on the appliance
Shell material ABS - Thermoplastic
Size (w x h x d) 313 x 372 x 426 mm - 12.60 x 14.57 x 15.75 in
Weight 9 Kg - 19.8 lbs
Cord length 1200 mm - 47.24 in
Control panel Front
Water tank 1.7 liters - 57.5 oz (removable)
Coffee bean hopper capacity 250 grams - 8.9 oz of coffee beans
Pump pressure 15 bar
Boiler Stainless steel
Coffee grinder Ceramic
Quantity of ground coffee 7 - 10.5 grams / 0.25 - 0.37 oz.
Dregdrawer capacity 14 portions
Safety devices Boiler pressure safety valve – Double safety thermostat.
Subject to engineering and manufacturing changes due to technological developments.
TECHNICAL DATA

4
Pre-ground bypass doser
ACCESSORIES
Intenza water filter Water hardness test
strip
APPLIANCE
Power cord
Brew group
Dregdrawer
Socket for power cord
Coffee bean hopper
Power button
Service door
Coffee bean hopper lid
Drip tray
Control panel
SBS dial
Dispensing head
Drip tray + grill
Hot water / steam wand
Water tank
Hot water / steam knob
Milk Island connection
Cup warming surface
Lubricant for the
brew group
Pre-ground coffee
measuring scoop and
grinder adjustment key

5
1 2 3
4
7
65
INSTALLATION
Insert the plug into the socket
located on the back of the
machine and insert the other end
into a power outlet with suitable
current.
Place a container beneath the hot
water/steam wand.
Remove the coffee bean hopper
lid.
Fill the hopper with coffee beans.
Close the lid pushing it down
completely.
Remove the water tank.
Install the water filter as
recommended on page 8.
Press the main power button to
the “ON” position.
Make sure the power button is not pressed and the machine is turned off. Check the machine features on the
label on the bottom of the appliance.
Fill the tank with fresh drinking
water. Do not exceed the “max”
level indicated on the water tank.
Once filled, place the tank back
into the machine.
STARTING THE MACHINE
The machine will automatically prime the water circuit.
The machine is now ready for use.
Water may not dispense into the container when the machine is
self-priming. This should be considered normal.

6
4
1 2 3
65
12
1 2 3 4
ABC
INSTALLATION
SETTING THE LANGUAGE
When the machine is switched on for the first time, it requires the selection of the desired language.
This allows you to adjust the parameters of the beverages to the typical parameters of the country
where the machine is used. This is why some languages are differentiated also by country.
Select the desired language by
navigating the click wheel with
your finger.
When the desired language is
displayed, press .
The machine starts and displays
all the messages in the selected
language.
2.1 language
English
2.1 language
English
Wait until the machine completes
the warming phase.
The machine is now ready to
brew.
Once the warming phase is
completed, a small quantity of
water is dispensed. Wait for
this rinsing to be completed
automatically. Refer to page 22 to
enable/disable the rinsing function.
warming up
- +
medium aroma
espresso coffee 08:33
rinse cycle
please wait
self-diagnosis
Immerse the water hardness test strip
in water for 1 second.
Check the water hardness value and set:
- the machine water hardness level (page 22);
- the Intenza Aroma System (page 8).
SETTING THE WATER HARDNESS
Intenza Aroma System
Machine water hardness setting
The test strip can only be used for one measurement.

7
1
5
2
4
7
6
89
3
1.
2.
FIRST USE - USE AFTER A LONG PERIOD OF INACTIVITY
These operations ensure an optimum brewing and must be performed:
1) At first start-up
2) When the machine remains inactive for a long time (more than 2 weeks).
Fill the tank with fresh drinking
water. Do not exceed the MAX
level indicated on the water tank.
Then place the water tank back.
Select the function by pressing the
button until the pre-ground
coffee option appears. Press
the button twice WITHOUT
adding pre-ground coffee.
pre-ground
espresso coffee 08:33
Place a container under the hot
water wand.
Adjust the drip tray (see page 11)
and place a cup under the
dispensing spout.
At the end of the dispensing
phase, empty the cup. Repeat the
operations from step 2 for 3 times.
Then continue with step 5.
Press the button to select the
hot water function.
Turn the knob to the
position to start dispensing water.
Dispense water until the container
is full.
To stop dispensing, turn the knob
until it reaches the off position ( ).
Empty the container and repeat
the operations from step 5 until the
tank is completely empty.
The machine is ready.
selected
hot water

8
5 6
7 8 9
13 2
4
Insert the filter in the empty tank.
The reference mark and the
groove must match. Push firmly
until it is completely inserted.
Select “water filter” and press
again.
When the machine has finished, turn the knob until it is in the rest position ( ). Press a few times until the
“exit” message is displayed. Then press . The machine is now ready for use.
NOTE: if the Intenza water filter is not used, insert the small white filter previously removed (see step 1)
into the tank.
Press .
Select “maintenance” and press
the button.
Select “activate filter” and press the
button. Turn the knob to the position.
Water dispensing begins.
3 maintenance
3.1 water filter 3.1.3 activate filter
execute now
INTENZA WATER FILTER
To improve the quality of the water you use, and to extend the life of your machine at the same time, it is
recommended that you install the water filter. After installation, select the water filter function under the
maintenance menu (see page 21). By setting the water filter status to ON, the machine informs the user
when the filter must be replaced.
Remove the water filter from its packaging, immerse it vertically (with the opening facing upwards) in
cold water and gently press its sides so as to let the air bubbles out.
Remove the small white filter from
the tank and store it in a dry place
sheltered from dust.
Fill the tank with fresh drinking
water and re-insert it into the
machine.
Set the Intenza Aroma System:
A = Soft water
B = Medium water (standard)
C = Hard water
Place a container beneath the hot
water/steam wand.
INSTALLATION
1.
1.
2.
2.
2.
3.
1.

9
• Press the button twice to make 2 cups.
This operation can be performed up until the grinding of the first cup is complete.
Press twice
CONTROL PANEL
Access the
programming menu
Click wheel
Selects the aroma
(amount of coffee ground
per cup) or selects pre-
ground coffee
Steam button
Brew button
Hot water button
• To brew 2 cups, the machine dispenses the first coffee and briefly interrupts dispensing in order to grind
the second serving of coffee.
Coffee dispensing is then restarted and completed.
strong aroma
espresso coffee 08:33
selected
espresso coffee
selected
double espresso

10
MEDIUM
COFFEE
STRONG
COFFEE
MILD
COFFEE
SBS adjusts the fullness of the brewed coffee.
The coffee may even be adjusted while
brewing. This adjustment has an immediate
effect on the selected type of brewing.
COFFEE STRENGTH
SBS – SAECO BREWING SYSTEM
The SBS dial has been carefully designed to give your coffee the fullness and intensity you desire.
Simply turn the dial, and you will notice that the coffee brewed will adjust to the setting selected.
It is possible to choose three aroma options
(strong, medium and mild) by pressing the
button. These indicate the quantity of coffee the
machine grinds for each beverage. This button is
also used to select the pre-ground coffee function.
AROMA OPTI-DOSE (ADJUSTS THE COFFEE DOSE PER CUP)
SELECT THE AMOUNT OF COFFEE TO BE GROUND
BEFORE DISPENSING THE BEVERAGE.
strong aroma
espresso coffee 08:33
medium aroma
espresso coffee 08:33
mild aroma
espresso coffee 08:33
pre-ground
espresso coffee 08:33
ADJUSTMENTS

11
SAECO ADAPTING SYSTEM
Coffee is a natural product and its characteristics may change according to its origin, blend and roast. The
Saeco coffee machine is equipped with a self-adjusting system that allows the use of all types of coffee
beans available on the market (not including flavored or carmelized).
• The machine automatically adjusts itself in order to optimize the extraction of the coffee, ensuring perfect
compression of the beans to obtain a creamy espresso coffee that is able to release all the aromas,
regardless of the type of coffee used.
• The optimization process is a learning process that requires the brewing of a certain number of coffees to
allow the machine to adjust the compactness of the ground coffee.
• Attention should be given to special blends, which require grinder adjustments in order to optimize the
extraction of the coffee (see page 12).
To raise the drip tray, press lightly on the lower part of
the button. To lower the drip tray, press lightly on the
upper part of the button. When the desired height is
reached, release the button.
DRIP TRAY HEIGHT ADJUSTMENT
Adjust the drip tray to the appropriate cup size before selecting the beverage.

12
The machine enables a slight adjustment of the coffee grinder. Coffee may be ground according to your own
tastes.
The adjustment must be performed using the small pin located
inside the coffee bean hopper.
This must be pressed down and turned using the supplied
grinder adjustment key only.
Press and turn the pin one notch at a time.
You must brew 2-3 coffees before you will taste a difference.
The references located inside the bean hopper indicate the grind
setting.
COFFEE GRINDER ADJUSTMENT
FINE GRINDMEDIUM GRINDCOARSE GRIND
ADJUSTMENTS

13
3
4 5
1 2
COFFEE BREWING CAN BE STOPPED AT ANY TIME BY PRESSING THE BUTTON AGAIN.
THE STEAM WAND MAY REACH HIGH TEMPERATURES: DANGER OF SCALDING. DO NOT TOUCH
IT WITH BARE HANDS.
Check that all the containers are clean. To carry out this operation, follow the instructions in the “Cleaning
and Maintenance” section (see page 29).
To brew 2 cups, the machine dispenses the first coffee and briefly stops dispensing in order to grind the
second serving of coffee. Coffee dispensing is then restarted and completed.
BREWING WITH WHOLE BEANS
If desired, select the quantity of
coffee to be ground by pressing the
button one or more times.
Press the button: once for
1 cup and twice for 2 cups. The
machine begins dispensing the
selected beverage.
BEVERAGE DISPENSING
This procedure shows how to brew an espresso. To brew another type of coffee, select it by navigating the
click wheel with your finger. Use appropriate espresso or coffee cups so that the coffee will not overflow.
The machine stops dispensing automatically based on the quantity determined by the manufacturer. It is possible
to customize this quantity (see page 19).
Select the desired beverage by
navigating the click wheel with
your finger.
Adjust the drip tray according to
the the height of the cup(s).
Place one cup if you want one
coffee only. Place two cups if you
want two coffees.
strong aroma
espresso coffee 08:33
strong aroma
espresso coffee 08:33
strong aroma
espresso coffee 08:33

14
4
1 2
5
3
BREWING WITH PRE-GROUND COFFEE
The machine allows you to use pre-ground and decaffeinated coffee.
Pre-ground coffee must be scooped into the bypass doser next to the coffee bean hopper. Only use coffee
that is ground specifically for espresso machines and never coffee beans or instant coffee.
WARNING: ONLY PUT PRE-GROUND COFFEE INTO THE BYPASS DOSER WHEN YOU WISH TO
BREW THIS TYPE OF BEVERAGE.
ONLY INSERT ONE SCOOP OF GROUND COFFEE AT A TIME. TWO CUPS OF COFFEE CANNOT BE
DISPENSED AT THE SAME TIME.
Select the function by pressing the
button until the pre-ground
option appears. Press the
button to confirm.
Note:
• If brewing does not start within 30 seconds from the appearance of the message (3), the machine will
return to the main menu and discard any pre-ground coffee into the dregdrawer.
• If no pre-ground coffee is poured into the bypass doser, only water will be dispensed.
• If the dose is excessive or if 2 or more scoops of coffee are inserted, the machine will not brew the
beverage, and the coffee in the bypass doser will be discarded into the dregdrawer.
The preparation of an espresso using pre-ground coffee is shown in the example given below. The
customized option of using pre-ground coffee is shown on the display.
Select the desired beverage by
navigating the click wheel with
your finger.
Press the button to start
brewing.
Pour one scoop of ground coffee
into the bypass doser using the
measuring scoop provided.
A message reminds the user
to insert ground coffee into the
bypass doser.
strong aroma
espresso coffee 08:33
pre-ground
espresso coffee 08:33
brewing in progress
please wait
insert ground coffee
and press ok
BEVERAGE DISPENSING
1.
2.

15
1 2 3
5 6
7
4
HOT WATER DISPENSING
DISPENSING MAY BE PRECEDED BY SHORT SPURTS OF HOT WATER AND SCALDING IS
POSSIBLE. THE HOT WATER/STEAM WAND MAY REACH HIGH TEMPERATURES: DO NOT
TOUCH IT WITH BARE HANDS. USE THE APPROPRIATE HANDLE ONLY.
Press the button.
Place a container beneath the hot
water / steam wand. Turn the knob to the
position.
Wait until the machine has
dispensed the desired quantity of
water.
When the machine has dispensed
the desired quantity, turn the knob
until it is in the rest position ( ).
To dispense another cup
of hot water, repeat this
operation.
The display shows “brewing in
progress... hot water”.
selected
hot water
brewing in progress
hot water

16
1 2 3
56
7
4
DISPENSING STEAM
Press the button.
Place a container with the
beverage to be frothed beneath
the hot water/steam wand.
Turn the knob to the
position.
Heat the beverage by gently
swirling the container while steam
is dispensed.
When you have finished, turn
the knob until it is in the rest
position ( ).
After dispensing steam, clean the steam wand as described on page 29.
Repeat the operation to
froth another beverage.
DISPENSING MAY BE PRECEDED BY SHORT SPURTS OF HOT WATER AND SCALDING IS
POSSIBLE. THE HOT WATER/STEAM WAND MAY REACH HIGH TEMPERATURES: DO NOT
TOUCH IT WITH BARE HANDS. USE THE APPROPRIATE HANDLE ONLY.
The display shows “brewing in
progress... steam”.
selected
steam
brewing in progress
steam
BEVERAGE DISPENSING

17
32
4 5 6
1
87
MAKING CAPPUCCINO
DISPENSING MAY BE PRECEDED BY SHORT SPURTS OF HOT WATER AND SCALDING IS
POSSIBLE. THE HOT WATER/STEAM WAND MAY REACH HIGH TEMPERATURES: DO NOT
TOUCH IT WITH BARE HANDS. USE THE APPROPRIATE HANDLE ONLY.
Press the button. Immerse the hot water/steam wand
in the milk.
Turn the knob to the
position.
Froth the milk by gently swirling
the cup.
When you have finished, turn
the knob until it is in the rest
position ( ).
After dispensing, clean the wand as described on page 29.To brew 2 cappuccinos:
• froth two cups of milk by following step 1 to 6;
• brew two coffees by following steps 7 and 8 (in this case, press the button twice).
Fill 1/3 of the cup with cold milk.
Press the button once:
coffee dispensing begins.
Place the cup beneath the
dispensing head.
strong aroma
espresso coffee 08:33
selected
steam