Sage the Dual Boiler BES920 User manual

BES920
the Dual Boiler™
Instruction Booklet

2
CONTENTS
3We recommend safety first
7Features of your new appliance
8Know your new appliance
10 Operating your new appliance
21 Coffee making tips & preparation
24 Care & cleaning
28 Troubleshooting
33 Coffees to try

3
WE RECOMMEND SAFETY FIRST
At Sage®we are very safety conscious. We design and
manufacture appliances with your safety foremost in mind.
We also ask that you exercise a degree of care when using any
electrical appliance and adhere to the following precautions.
FOR ALL ELECTRICAL
APPLIANCES
• Before using for the first
time please ensure that
your electricity supply is the
same as shown on the rating
label on the underside of the
appliance. If you have any
concerns please contact your
local electricity company.
• Your Sage‰appliance
includes a BS 13 amp
moulded mains plug on the
supply cord.
• Should you need to change
this plug, please complete
the rewiring as follows
(after safe disposal of the
moulded plug).
• Please note that a cut off plug
inserted into a socket is
a serious danger risk.
• Wires are coloured as follows:
−Blue = Neutral
−Brown = Live
• As the colours of the wire
may not correspond with
the coloured markings which
identify the terminals in
your plug, please refer to
the following:
−The Blue wire must be
connected to the terminal
which is marked ‘N’.
−The Brown wire must be
connected to the terminal
which is marked with the
letter ‘L’.
• Please note that if a 13 amp
plug is used, a 13 amp fuse
should be used.
• Carefully read all instructions
before operating and save
for future reference.
IMPORTANT SAFEGUARDS

4
WE RECOMMEND SAFETY FIRST
• Remove any packaging
material and promotional
labels or stickers before using
the Sage for the first time.
• To eliminate a choking
hazard for young children,
remove and safely discard the
protective cover fitted to the
power plug of this appliance.
• Do not place the product near
the edge of a bench or table
during operation. Ensure
the surface is level, clean
and free of water and other
substances.
• Do not let the cord hang over
the edge of a bench or table,
or become knotted. Keep
away from hot gas or electric
burner, or where it could
touch a heated oven.
• This appliance can be used
by children aged from
8 years and above if they have
been given supervision or
instruction concerning use
of the appliance in a safe way
and understand the hazards
involved. Cleaning and user
maintenance shall not be
made by children unless they
are aged from 8 years and
above and supervised.
Keep the appliance and its
cord out of reach of children
aged less than 3 years.
• Appliances can be used
by persons with reduced
physical, sensory or mental
capabilities or lack of
experience and knowledge
if they have been given
supervision or instruction
concerning use of the
appliance in a safe way and
understand the hazards
involved.
• Children shall not play with
the appliance.

5
WE RECOMMEND SAFETY FIRST
• Regularly inspect the
supply cord, plug and actual
appliance for any damage.
If found damaged in any
way, immediately cease
use of the appliance and
return the entire appliance
to the nearest authorised
Sage Service Centre for
examination, replacement
or repair.
• Keep the appliance and
accessories clean. Follow
the cleaning instructions
provided in this book.
Any procedure not listed
in this instruction booklet
should be performed at an
authorised Sage Service
Centre.
• The installation of a residual
current device (safety switch)
is recommended to provide
additional safety protection
when using electrical
appliances. It is advisable that
a safety switch with a rated
residual operating current not
exceeding 30mA be installed
in the electrical circuit
supplying the appliance.
See your electrician for
professional advice.
SPECIFIC INSTRUCTIONS
FOR THE SAGE
DUAL BOILER
• This appliance is
recommended for household
use only. Do not use this
appliance for other than its
intended use. Do not use in
moving vehicles or boats.
Do not use outdoors.
• If the appliance is to be:
- left unattended
- cleaned
- moved
- assembled; or
- stored
• Always switch off the
espresso machine by
pressing the power button to
OFF, switch off at the power
outlet and unplug.
• Ensure the product is
properly assembled before
first use.
• Do not use any other liquid
apart from cold mains/town
water. We do not recommend
the use of highly filtered,
de-mineralised or distilled
water as this may affect the
taste of the coffee and how
the espresso machine is
designed to function.

6
• Ensure the portafilter is firmly
inserted and secured into the
group head before starting an
extraction. Never remove the
portafilter during the brewing
process.
• Do not leave the product
unattended when in use.
• Do not touch hot surfaces.
Allow the product to cool
down before moving or
cleaning any parts.
• Use caution when operating
machine as metal surfaces are
liable to get hot during use.
• Use caution when using the
de-scale feature as hot steam
may be released. Before
de-scaling, ensure drip tray
is inserted. Refer to ‘Care &
Cleaning’.
SAVE THESE INSTRUCTIONS
WE RECOMMEND SAFETY FIRST
The symbol shown
indicates that this
appliance should not be
disposed of in normal
household waste. It
should be taken to a
local authority waste
collection centre
designated for this
purpose or to a dealer
providing this service.
For more information,
please contact your local
council office.
SPECIFIC INSTRUCTIONS
FOR WATER FILTER
• Filter cartridge should be
kept out of reach of children.
• Store filter cartridges in a
dry place in the original
packaging.
• Protect cartridges from heat
and direct sunlight.
• Do not use damaged filter
cartridges.
• Do not open filter cartridges.
• If you are absent for a
prolonged period of time,
empty the water tank and
replace the cartridge.

7
FEATURES OF YOUR NEW APPLIANCE
TRIPLE HEAT SYSTEM
Dual Stainless Steel Boilers
Dedicated espresso and steam boilers for
simultaneous milk texturing and espresso
extraction at the optimum temperature.
Actively Heated Group Head
Commercial 58mm group head with
embedded element for optimal thermal
stability during extraction.
PRECISION CONTROL
Electronic PID Temperature Control
Electronic temperature control
delivers precise water temperature to
+/- 1°C for optimum espresso flavour.
Programmable.
Regulated Extraction Pressure
Over pressure valve (OPV) limits maximum
pressure for optimal espresso flavour.
Low Pressure Pre-Infusion
Gradually increases water pressure to gently
expand grinds for an even extraction.
Programmable.
Dual Pumps
Dedicated espresso and steam boiler
pumps help maintain constant pressure
throughout extraction.
Programmable Shot Temp
Allows user to adjust water temperature to
achieve optimal espresso flavour.
ADDITIONAL FEATURES
LCD Interface
Displays current settings and simplifies
programming functions.
High Volume Instant Steam
Dedicated 950ml steam boiler delivers
instant and continuous steam.
Commercial Steam Wand
Stainless steel 360° swivel-action steam
wand with 3 hole tip for a silkier texture.
Volumetric Control
Manual or programmed 1 & 2 cup shot
volumes. Programmable for either duration
or volume.
Instant Hot Water
Dedicated Hot Water outlet for making
long blacks or pre-heating cups.
58mm Full Stainless Steel Portafilter
Helps to promote a more even extraction
and is easier to clean.
Shot Clock
Displays duration of the espresso shot
being extracted.

8
KNOW YOUR NEW APPLIANCE
G
H
E
F
C
D
B
AI
J
K
L
M
N
O
Q
P
A
A. Top fill 2.5 litre removable water tank
with integrated water filter and backlit
level indicator.
B. POWER button
C. Backlit LCD interface displays current
settings and simplifies programming
functions.
D. MENU access and DISPLAY mode
buttons
E. Espresso pressure gauge monitors
extraction pressure.
F. Integrated & removable 58mm tamper
G. Actively heated 58mm group head with
embedded element for thermal stability
during extraction.
H. 58mm full stainless steel portafilter
I. Convection heated 6 cup warming tray
J. Manual and programmable 1 & 2 cup
volume controls
K. Easy to operate steam lever for instant
and continuous steam.
L. Dedicated hot water outlet delivers
instant hot water for long blacks &
pre-heating cups.
M. 360° swivel action steam wand
with 3 hole tip for a silkier texture.
N. De-scale access point
O. Integrated tool storage tray
P. Drop down swivel foot for
easy manoeuvrability.
Q. Removable drip tray with Empty Me!
indicator.
NOT SHOWN
15 bar Italian pump
Dual stainless steel boilers
Electronic PID temperature control
Over pressure valve
Low pressure pre-infusion
Power save mode powers down and
switches machine off.
Safety thermal cut-out protection

9
KNOW YOUR NEW APPLIANCE
ACCESSORIES
R. Stainless steel frothing jug
S. Single & dual wall filter baskets
(1 & 2 cup)
T. Water filter holder with filter
U. Cleaning disc
V. Allen key
W. Cleaning tool
X. Espresso cleaning tablets
Y. Water hardness test strip
Z. Razor™ precision dosing tool
LCD INTERFACE
Display Modes
• Shot Temp
• Shot Clock Timer
• Clock
Programmable Functions
• Shot Temp
• Shot Volume – 1 & 2 cup
• Pre-Infusion
• Auto Start
Y
X
R
T
S
Single Wall Dual Wall
U
V
W
Z

10
OPERATING YOUR NEW APPLIANCE
WARNING
Both the STEAM LEVER and
HOT WATER dial must be in the
CLOSED position for the machine to
enter START UP mode.
BEFORE FIRST USE
Machine Preparation
Remove and discard all labelling and
packaging materials attached to your
espresso machine. Ensure you have
removed all parts and accessories before
discarding the packaging.
Clean parts and accessories (water tank,
portafilter, filter baskets, jug) using warm
water and a gentle dish washing liquid and
rinse well.
Conditioning the Water Filter
• Remove filter from the plastic bag and
soak in a cup of water for 5 minutes.
• Rinse filter under cold running water.
• Wash the stainless steel mesh in
the plastic filter compartment with
cold water.
• Insert the filter into the filter holder.
• Set Date Dial 2 months ahead.
• To install filter, push down to lock
into place.
• Slide the water tank into position and
lock into place.
NOTE
To purchase water filters visit
sageappliances.com.
FIRST USE
Initial Start Up
• Fill tank with cold tap water.
• Dip Water Hardness Test Strip into
water tank for 1 second & set aside.
• Check Steam Lever and Hot Water dial
are in the CLOSED position.
• Press POWER On.
• A pumping sound will be heard
indicating empty boilers are being
filled with water for the first time.
• Machine will prompt you to set water
hardness. Refer for test strip for your
water hardness. Use the Arrow UP or
Arrow DOWN keys to select water
hardness 1–5. Press Menu to set.
Machine will beep to confirm selection.
• Machine will reach operating temperature
and go into STANDBY mode.
Flushing The Machine
When the machine has reached STANDBY
mode, run the following 3 steps:
1. Press 2 Cup button to run water
through group head.
2. Run Hot Water for 30 seconds.
3. Activate Steam for 10 seconds.
TIP
You can manoeuvre your machine
about the bench using the drop down
swivel foot located under the drip tray.

11
OPERATING YOUR NEW APPLIANCE
START UP
Press the POWER button to switch the
machine ON. The POWER button will flash
and the LCD screen will display the current
espresso boiler temperature.
When the machine has reached operating
temperature, the POWER button light will
stop flashing and the MANUAL, 1 CUP and
2 CUP buttons will illuminate.
The machine is now in STANDBY mode
ready for use.
NOTE
You will not be able to select 1 CUP,
2 CUP or CLEANING CYCLE during
START UP.
AUTO OFF
The machine will turn off completely if not
used for a continuous 20 minutes period.
LCD INTERFACE
Display modes
3 modes can be displayed on the LCD
screen: Shot Temp, Shot Clock or Clock.
Press UP or DOWN arrow to change the
display mode between shot clock & clock.
Shot temp will be displayed during an
extraction.
1. Shot Temp
Displays selected extraction temperature
(default set at 93°C), but can be changed
from 86°C - 96°C. See ‘Extraction
Temperature’, page 15.
2. Shot Clock
Temporarily displays duration of last
espresso extraction in seconds.
3. Clock
Temporarily displays current time (default
set at 12.00am if time has not been set).

12
OPERATING YOUR NEW APPLIANCE
GENERAL OPERATION
1 CUP
Press 1 CUP once to extract a single shot
of espresso at the pre-programmed
duration (30secs). The extraction will start
using the low pressure pre-infusion.
The machine will stop after 1 CUP volume
has been extracted and will return to
STANDBY mode.
2 CUP
Press 2 CUP button once to extract
a double shot of espresso at the
pre-programmed duration (30secs).
The extraction will start using the low
pressure pre-infusion.
The machine will stop after 2 CUP volume
has been extracted and will return to
STANDBY mode.
MANUAL
The MANUAL button allows you to
control the espresso pour volume to suit
your preference.
Press MANUAL button once to start the
espresso extraction. The extraction will
start using the low pressure pre-infusion.
Press MANUAL button again to
stop extraction.
NOTE
To stop an extraction at any time,
press the 1 CUP, 2 CUP or MANUAL
button and the machine will return to
STANDBY mode.

13
OPERATING YOUR NEW APPLIANCE
STEAM
For instant steam, move STEAM LEVER to
OPEN position. The Steam LED will be On.
To turn STEAM off, move STEAM LEVER to
CLOSED position. The machine will return
to STANDBY mode.
CAUTION: BURN HAZARD
Pressurised steam can still be released,
even after machine has been switched off.
Children must always be supervised.
HOT WATER
For instant hot water, rotate the
HOT WATER dial to OPEN position.
The Hot Water LED will be On.
To turn HOT WATER off, rotate the
HOT WATER dial to CLOSED position.
The machine will return to STANDBY mode.
NOTE
You cannot run hot water and extract
espresso at the same time.
LCD PROGRAMMING FUNCTIONS
To program the machine, press MENU
button once. The LCD will display all
programming functions. Continue to
press MENU button to select your
desired function.
At any stage during programming, press
EXIT to return to STANDBY mode.
NOTE
The MENU button is disabled when
the machine is extracting espresso or
delivering hot water.

14
OPERATING YOUR NEW APPLIANCE
SHOT DURATION
1 CUP Duration Programming
Press MENU button until SHOT VOL icon
flashes and 1 CUP is displayed on the LCD
screen.
Press 1 CUP button to start water flow from
the group head.
Press 1 CUP again once required extraction
duration has been reached.
The machine will beep twice to indicate the
new 1 CUP duration has been set.
2 CUP Duration Programming
Press MENU button until SHOT VOL icon
flashes and 2 CUP is displayed on the LCD
screen.
Press 2 CUP button to start water flow from
the group head.
Press 2 CUP again once required extraction
duration has been reached.
The machine will beep twice to indicate the
new 2 CUP duration has been set.
NOTE
1 & 2 cup volumes use duration to
control espresso volume as default
setting. Access the Advanced
Menu (page 17) if you wish to use
Volumetric controls for these volumes.
SHOT VOLUME
1 CUP Volume Programming
Press MENU button until SHOT VOL
icon flashes and 1 CUP is displayed on
the LCD screen.
Dose & tamp the portafilter with ground
coffee. Press 1 CUP button to start espresso
extraction. Press 1 CUP again once desired
volume of espresso has been extracted.
The machine will beep twice to indicate the
new 1 CUP volume has been set.
2 CUP Volume Programming
Press MENU button until SHOT VOL
icon flashes and 2 CUP is displayed on
the LCD screen.
Dose & tamp the portafilter with ground
coffee. Press 2 CUP button to start espresso
extraction. Press 2 CUP again once desired
volume of espresso has been extracted.
The machine will beep twice to indicate the
new 2 CUP volume has been set.

15
OPERATING YOUR NEW APPLIANCE
EXTRACTION TEMPERATURE
Press MENU button until SHOT TEMP
icon flashes. The LCD will display the
current shot temperature setting.
Press UP or DOWN arrow to adjust
SHOT TEMP to the desired setting
(range 86°C – 96°C).
The new SHOT TEMP setting will
be displayed on the LCD screen.
The optimum temperature will depend
on the origin of the coffee beans, their
freshness and degree of roast.
We recommend a temperature range of
between 90°C-95°C for optimal flavour.
Press EXIT button. Machine will beep once
to confirm setting.
AUTO START
To use AUTO START, first ensure clock
has been set.
NOTE
Clock must first be set prior to
activating the auto start feature.
Refer to page 16.
Auto Start ON/OFF
Press MENU button until AUTO START
icon flashes and the current Auto Start
setting (ON or OFF) is displayed on the
LCD screen.
Press UP or DOWN arrow to set the
AUTO START to ON or OFF.

16
OPERATING YOUR NEW APPLIANCE
If AUTO START is ON, the LCD will
display a Clock icon.
Press MENU button and the current
Auto Start time will be displayed on the
LCD screen.
Press UP or DOWN arrow to adjust
AUTO START to the desired time.
(default AUTO START time set at 7:00am).
Press EXIT button. Machine will beep once
to confirm setting.
SET CLOCK
Press MENU button until SET CLOCK
icon flashes. The current Clock Time will
be displayed on the LCD screen.
Press UP or DOWN arrow to adjust the time.
Press EXIT button. Machine will beep once
to confirm setting.
CLEAN CYCLE
Press MENU button until CLEAN CYCLE
icon flashes and PUSH is displayed on the
LCD screen.
To start the CLEAN CYCLE press the
illuminated MANUAL button.
The CLEAN CYCLE icon will flash and
the machine will start to countdown from
370 seconds.
The machine will return to STANDBY
when the cleaning cycle has ended.
Refer to cleaning instructions on page 24.

17
OPERATING YOUR NEW APPLIANCE
ADVANCED ESPRESSO FUNCTIONS
Press & Hold - 1 CUP
Press & hold 1 CUP to bypass the
pre-infusion phase and deliver water to
the group head at the full 9 bar pressure.
Release button to stop extraction. This
function can be used when purging the
group head.
Press & Hold - 2 CUP
Press & hold 2 CUP to bypass the
pre-infusion phase and deliver water to
the group head at the full 9 bar pressure.
Release button to stop extraction. This
function can be used when purging
the group head.
Press & Hold - MANUAL
Press & hold the MANUAL button to
deliver water to the group head at low
pre-infusion pressure. When MANUAL
button is released, water will continue at
the full 9 bars of pressure. Press MANUAL
button again to stop extraction.
This function can be used to manually
control the pre-infusion duration.
ACCESS ADVANCED MENU
To access the Advanced Menu:
With machine OFF, press and hold the
1 CUP button, then press the POWER
button.
POWER
POWER
TURN
POWER OFF
THEN PRESS
& HOLD
Resetting default settings
The machine has the following
default settings:
1. Temperature – 93°C
2. Pre-Infusion – Duration Pr07
3. Pre-Infusion – Power PP60
4. Steam temperature – 135°C
5. Auto Start – OFF
6. Audio – LO
7. Water Hardness – 3
8. Espresso Volume durations –
30/30 secs
To reset machine to original default settings,
first enter Advanced Menu. rSEt will be
displayed on the LCD. Press the MENU
button to reset the machine to the default
settings. The machine will beep 3 times
to confirm.
The machine will then prompt you to set the
water hardness. Select your water hardness
using the UP & DOWN arrows & press
MENU to confirm or press EXIT to return
to STANDBY mode.

18
OPERATING YOUR NEW APPLIANCE
Temperature Unit - ˚C/˚F (SEt)
Temperature Unit will be displayed on the LCD
screen as SEt. Press MENU to Select.
Use UP and DOWN arrows to select desired
temperature unit. Press MENU to set.
Machine will beep once to confirm selection.
Press EXIT to return to STANDBY mode.
Steam Temperature (StEA)
Adjust Steam Temperature to control the
pressure of the steam being delivered. Lower
steam temperature to texture smaller volumes
of milk or have more control. Raise steam
temperature to texture larger volumes of milk.
Press MENU to Select STEAM.
Use UP and DOWN arrows to select required
steam temperature.
Press MENU to set.
Machine will beep once to confirm selection.
Machine Audio (Snd)
Machine Audio refers to the volume level
of the ‘beeps’ heard.
• HI - high volume
• LO - low volume
• OFF - volume off
Press the MENU button to select Audio.
Press UP or DOWN arrows to select
desired volume. Press MENU to set. Machine
will beep once to confirm selection.
Volumetric Control (vOL)
Use this function to set Duration or Volume to
control the espresso output.
Press the MENU button to select. Use the UP
or DOWN arrows to select FLo or SEc. Press
MENU to set. Machine will beep once to
confirm selection.

19
OPERATING YOUR NEW APPLIANCE
ADVANCED FEATURES
Pre-Infusion Programming
With machine in STANDBY mode, press
UP and DOWN arrows together to enter
Pre-Infusion programming mode.
Press MENU button to move between
Pre-infusion Duration and Power.
Pre-Infusion Duration
The LCD will display the current
Pre-Infusion Duration.
Press UP or DOWN arrow to vary time.
We recommend a range of between
5 - 15secs as being optimum.
Pre-Infusion Power
The LCD will display current
Pre-Infusion Power.
Press UP or DOWN arrows to vary power.
We recommend a range of between 55–65
as being optimum. Press EXIT to confirm
setting and return to STANDBY mode.
ALERTS
STEAM LED Flashing At START UP
The machine will not enter START UP mode
when the STEAM LEVER is in the OPEN
position and the STEAM LED is flashing.
Move the STEAM LEVER to the
CLOSED position for the machine to
enter START UP mode.
HOT WATER LED Flashing At START UP
The machine will not enter START UP mode
when the HOT WATER dial is in the OPEN
position and the HOT WATER LED is flashing.
Move the HOT WATER dial to the
CLOSED position for the machine to
enter START UP mode.
HOT WATER LED Flashing
The HOT WATER LED will flash when
the HOT WATER function has been operating
for longer than 1 minute.
Move the HOT WATER dial to
CLOSED position for machine to
enter STANDBY mode.
FILL TANK
The machine will detect a low water level. The
FILL TANK icon will be displayed on the LCD
screen.
If FILL TANK icon is displayed, add
water to tank until machine returns to
STANDBY mode.

20
OPERATING YOUR NEW APPLIANCE
CLEAN ME!
The machine will detect when 200 extractions
have been carried out since the last clean cycle.
The CLEAN ME! icon will be displayed
on the LCD screen the next time the machine
enters START UP mode.
For information on how to clean the machine,
refer to the CLEAN CYCLE instructions on
page 24.