Sage the Dual Boiler BES920 User manual

BES920
the Dual Boiler™
Instruction Booklet

2
CONTENTS
3We recommend safety first
7Features of your new appliance
8Know your new appliance
10 Operating your new appliance
21 Coffee making tips & preparation
24 Care & cleaning
28 Troubleshooting
33 Coffees to try

3
WE RECOMMEND SAFETY FIRST
At Sage®we are very safety conscious. We design and
manufacture appliances with your safety foremost in mind.
We also ask that you exercise a degree of care when using any
electrical appliance and adhere to the following precautions.
FOR ALL ELECTRICAL
APPLIANCES
• Before using for the first
time please ensure that
your electricity supply is the
same as shown on the rating
label on the underside of the
appliance. If you have any
concerns please contact your
local electricity company.
• Your Sage‰appliance
includes a BS 13 amp
moulded mains plug on the
supply cord.
• Should you need to change
this plug, please complete
the rewiring as follows
(after safe disposal of the
moulded plug).
• Please note that a cut off plug
inserted into a socket is
a serious danger risk.
• Wires are coloured as follows:
−Blue = Neutral
−Brown = Live
• As the colours of the wire
may not correspond with
the coloured markings which
identify the terminals in
your plug, please refer to
the following:
−The Blue wire must be
connected to the terminal
which is marked ‘N’.
−The Brown wire must be
connected to the terminal
which is marked with the
letter ‘L’.
• Please note that if a 13 amp
plug is used, a 13 amp fuse
should be used.
• Carefully read all instructions
before operating and save
for future reference.
IMPORTANT SAFEGUARDS

4
WE RECOMMEND SAFETY FIRST
• Remove any packaging
material and promotional
labels or stickers before using
the Sage for the first time.
• To eliminate a choking
hazard for young children,
remove and safely discard the
protective cover fitted to the
power plug of this appliance.
• Do not place the product near
the edge of a bench or table
during operation. Ensure
the surface is level, clean
and free of water and other
substances.
• Do not let the cord hang over
the edge of a bench or table,
or become knotted. Keep
away from hot gas or electric
burner, or where it could
touch a heated oven.
• This appliance can be used
by children aged from
8 years and above if they have
been given supervision or
instruction concerning use
of the appliance in a safe way
and understand the hazards
involved. Cleaning and user
maintenance shall not be
made by children unless they
are aged from 8 years and
above and supervised.
Keep the appliance and its
cord out of reach of children
aged less than 3 years.
• Appliances can be used
by persons with reduced
physical, sensory or mental
capabilities or lack of
experience and knowledge
if they have been given
supervision or instruction
concerning use of the
appliance in a safe way and
understand the hazards
involved.
• Children shall not play with
the appliance.

5
WE RECOMMEND SAFETY FIRST
• Regularly inspect the
supply cord, plug and actual
appliance for any damage.
If found damaged in any
way, immediately cease
use of the appliance and
return the entire appliance
to the nearest authorised
Sage Service Centre for
examination, replacement
or repair.
• Keep the appliance and
accessories clean. Follow
the cleaning instructions
provided in this book.
Any procedure not listed
in this instruction booklet
should be performed at an
authorised Sage Service
Centre.
• The installation of a residual
current device (safety switch)
is recommended to provide
additional safety protection
when using electrical
appliances. It is advisable that
a safety switch with a rated
residual operating current not
exceeding 30mA be installed
in the electrical circuit
supplying the appliance.
See your electrician for
professional advice.
SPECIFIC INSTRUCTIONS
FOR THE SAGE
DUAL BOILER
• This appliance is
recommended for household
use only. Do not use this
appliance for other than its
intended use. Do not use in
moving vehicles or boats.
Do not use outdoors.
• If the appliance is to be:
- left unattended
- cleaned
- moved
- assembled; or
- stored
• Always switch off the
espresso machine by
pressing the power button to
OFF, switch off at the power
outlet and unplug.
• Ensure the product is
properly assembled before
first use.
• Do not use any other liquid
apart from cold mains/town
water. We do not recommend
the use of highly filtered,
de-mineralised or distilled
water as this may affect the
taste of the coffee and how
the espresso machine is
designed to function.

6
• Ensure the portafilter is firmly
inserted and secured into the
group head before starting an
extraction. Never remove the
portafilter during the brewing
process.
• Do not leave the product
unattended when in use.
• Do not touch hot surfaces.
Allow the product to cool
down before moving or
cleaning any parts.
• Use caution when operating
machine as metal surfaces are
liable to get hot during use.
• Use caution when using the
de-scale feature as hot steam
may be released. Before
de-scaling, ensure drip tray
is inserted. Refer to ‘Care &
Cleaning’.
SAVE THESE INSTRUCTIONS
WE RECOMMEND SAFETY FIRST
The symbol shown
indicates that this
appliance should not be
disposed of in normal
household waste. It
should be taken to a
local authority waste
collection centre
designated for this
purpose or to a dealer
providing this service.
For more information,
please contact your local
council office.
SPECIFIC INSTRUCTIONS
FOR WATER FILTER
• Filter cartridge should be
kept out of reach of children.
• Store filter cartridges in a
dry place in the original
packaging.
• Protect cartridges from heat
and direct sunlight.
• Do not use damaged filter
cartridges.
• Do not open filter cartridges.
• If you are absent for a
prolonged period of time,
empty the water tank and
replace the cartridge.

7
FEATURES OF YOUR NEW APPLIANCE
TRIPLE HEAT SYSTEM
Dual Stainless Steel Boilers
Dedicated espresso and steam boilers for
simultaneous milk texturing and espresso
extraction at the optimum temperature.
Actively Heated Group Head
Commercial 58mm group head with
embedded element for optimal thermal
stability during extraction.
PRECISION CONTROL
Electronic PID Temperature Control
Electronic temperature control
delivers precise water temperature to
+/- 1°C for optimum espresso flavour.
Programmable.
Regulated Extraction Pressure
Over pressure valve (OPV) limits maximum
pressure for optimal espresso flavour.
Low Pressure Pre-Infusion
Gradually increases water pressure to gently
expand grinds for an even extraction.
Programmable.
Dual Pumps
Dedicated espresso and steam boiler
pumps help maintain constant pressure
throughout extraction.
Programmable Shot Temp
Allows user to adjust water temperature to
achieve optimal espresso flavour.
ADDITIONAL FEATURES
LCD Interface
Displays current settings and simplifies
programming functions.
High Volume Instant Steam
Dedicated 950ml steam boiler delivers
instant and continuous steam.
Commercial Steam Wand
Stainless steel 360° swivel-action steam
wand with 3 hole tip for a silkier texture.
Volumetric Control
Manual or programmed 1 & 2 cup shot
volumes. Programmable for either duration
or volume.
Instant Hot Water
Dedicated Hot Water outlet for making
long blacks or pre-heating cups.
58mm Full Stainless Steel Portafilter
Helps to promote a more even extraction
and is easier to clean.
Shot Clock
Displays duration of the espresso shot
being extracted.

8
KNOW YOUR NEW APPLIANCE
G
H
E
F
C
D
B
AI
J
K
L
M
N
O
Q
P
A
A. Top fill 2.5 litre removable water tank
with integrated water filter and backlit
level indicator.
B. POWER button
C. Backlit LCD interface displays current
settings and simplifies programming
functions.
D. MENU access and DISPLAY mode
buttons
E. Espresso pressure gauge monitors
extraction pressure.
F. Integrated & removable 58mm tamper
G. Actively heated 58mm group head with
embedded element for thermal stability
during extraction.
H. 58mm full stainless steel portafilter
I. Convection heated 6 cup warming tray
J. Manual and programmable 1 & 2 cup
volume controls
K. Easy to operate steam lever for instant
and continuous steam.
L. Dedicated hot water outlet delivers
instant hot water for long blacks &
pre-heating cups.
M. 360° swivel action steam wand
with 3 hole tip for a silkier texture.
N. De-scale access point
O. Integrated tool storage tray
P. Drop down swivel foot for
easy manoeuvrability.
Q. Removable drip tray with Empty Me!
indicator.
NOT SHOWN
15 bar Italian pump
Dual stainless steel boilers
Electronic PID temperature control
Over pressure valve
Low pressure pre-infusion
Power save mode powers down and
switches machine off.
Safety thermal cut-out protection

9
KNOW YOUR NEW APPLIANCE
ACCESSORIES
R. Stainless steel frothing jug
S. Single & dual wall filter baskets
(1 & 2 cup)
T. Water filter holder with filter
U. Cleaning disc
V. Allen key
W. Cleaning tool
X. Espresso cleaning tablets
Y. Water hardness test strip
Z. Razor™ precision dosing tool
LCD INTERFACE
Display Modes
• Shot Temp
• Shot Clock Timer
• Clock
Programmable Functions
• Shot Temp
• Shot Volume – 1 & 2 cup
• Pre-Infusion
• Auto Start
Y
X
R
T
S
Single Wall Dual Wall
U
V
W
Z

10
OPERATING YOUR NEW APPLIANCE
WARNING
Both the STEAM LEVER and
HOT WATER dial must be in the
CLOSED position for the machine to
enter START UP mode.
BEFORE FIRST USE
Machine Preparation
Remove and discard all labelling and
packaging materials attached to your
espresso machine. Ensure you have
removed all parts and accessories before
discarding the packaging.
Clean parts and accessories (water tank,
portafilter, filter baskets, jug) using warm
water and a gentle dish washing liquid and
rinse well.
Conditioning the Water Filter
• Remove filter from the plastic bag and
soak in a cup of water for 5 minutes.
• Rinse filter under cold running water.
• Wash the stainless steel mesh in
the plastic filter compartment with
cold water.
• Insert the filter into the filter holder.
• Set Date Dial 2 months ahead.
• To install filter, push down to lock
into place.
• Slide the water tank into position and
lock into place.
NOTE
To purchase water filters visit
sageappliances.com.
FIRST USE
Initial Start Up
• Fill tank with cold tap water.
• Dip Water Hardness Test Strip into
water tank for 1 second & set aside.
• Check Steam Lever and Hot Water dial
are in the CLOSED position.
• Press POWER On.
• A pumping sound will be heard
indicating empty boilers are being
filled with water for the first time.
• Machine will prompt you to set water
hardness. Refer for test strip for your
water hardness. Use the Arrow UP or
Arrow DOWN keys to select water
hardness 1–5. Press Menu to set.
Machine will beep to confirm selection.
• Machine will reach operating temperature
and go into STANDBY mode.
Flushing The Machine
When the machine has reached STANDBY
mode, run the following 3 steps:
1. Press 2 Cup button to run water
through group head.
2. Run Hot Water for 30 seconds.
3. Activate Steam for 10 seconds.
TIP
You can manoeuvre your machine
about the bench using the drop down
swivel foot located under the drip tray.