Sage the Dual Boiler BES920 User manual

the Dual Boiler™
BES920/SES920
EN QUICK GUIDE DE KURZANLEITUNG
FR GUIDE RAPIDE NL SNELSTARTGIDS
IT GUIDA RAPIDA ES GUÍA RÁPIDA
PT MANUAL RÁPIDO PL SZYBKI PRZEWODNIK

PAGE HEADER.....
2
SAGE®
RECOMMENDS
SAFETY FIRST
At Sage®we are very safety
conscious.We design and
manufacture appliances
with your safety foremost in
mind.We also ask that you
exercise a degree of care
when using any electrical
appliance and adhere to
the following precautions.
READ ALL INSTRUCTIONS
BEFORE USE AND SAVE
FOR FUTURE REFERENCE
• A downloadable version of this
document is also available at
sageappliances.com
• Before using for the rst
time, please ensure that your
electricity supply is the same
as shown on the rating label on
the underside of the appliance.
If you have any concerns
please contact your local
electricity company.
• The installation of a residual
current safety switch is
recommended to provide
additional safety when using
all electrical appliances.
Safety switches with a rated
operating current not more
than 30mA are recommended.
Consult an electrician for
professional advice.
CONTENTS
2Sage®Recommends Safety First
6KnowYour New Appliance
8Operating Your New Appliance
18 Care & Cleaning
21 Troubleshooting
24 Guarantee

PAGE HEADER.....
3
EN
WE RECOMMEND SAFETY FIRST
• Remove and discard any
packaging materials safely,
before rst use.
• To eliminate a choking hazard
for young children, discard the
protective cover tted to the
power plug safely.
• Ensure the product is properly
assembled before rst use.
• This appliance is for household
use only. Do not use the
appliance for anything other
than its intended purpose.
Do not use in moving vehicles
or boats.Do not use outdoors.
Misuse may cause injury.
• Position the appliance on a
stable, heat resistant, level, dry
surface away from the counter
edge, and do not operate on
or near a heat source such as
a hot plate, oven or gas hob.
• Fully unwind the power cord
before operating.
• Do not let the power cord hang
over the edge of a counter
or table. Do not let the power
cord touch hot surfaces or
become knotted.
• Do not leave the appliance
unattended when in use.
• If the appliance is to be:
- left unattended
- cleaned
- moved
- assembled; or
- stored
Always switch o the espresso
machine by pressing the
POWER button to OFF.
Switch o and unplug
from the power outlet.
• Regularly inspect the power
cord, plug and actual appliance
for any damage. If found to
be damaged in any way,
immediately cease use of
the appliance and return the
entire appliance to the nearest
authorised Sage Service
Centre for examination,
replacement or repair.
• Keep the appliance and
accessories clean. Follow
the cleaning instructions
provided in this book. Any
procedure not listed in this
instruction booklet should be
performed at an authorised
Sage Service Centre.
• The appliance can be used by
children aged 8 or older and
persons with reduced physical,
sensory or mental capabilities
or a lack of experience and
knowledge, only if they have
been given supervision or
instruction concerning use of
the appliance in a safe way and
understand the hazards involved.
• Children should not play with
the appliance.
• Cleaning of the appliance should
not be carried out by children
unless they are 8 years or older
and under adult supervision.

PAGE HEADER.....
4
WE RECOMMEND SAFETY FIRST
• The appliance and its cord
should be kept out of reach
of children aged 8 years
and younger.
• Do not use attachments
other than those provided
with the appliances.
• Do not attempt to operate
the appliance by any method
other than those described in this
booklet.
• Do not move the appliance whilst
in operation.
• Do not use any other
liquid apart from cold mains/town
water.We do not recommend
the use of highly ltered, de-
mineralised or distilled water as
this may
aect the taste of the coee
and how the espresso machine
is designed to function.
• Never use the appliance
without water in the water tank.
• Ensure the portalter is rmly
inserted and secured into
the brewing head before
using the machine.
• Never remove the portalter
during the brewing operation as
the machine is under pressure.
• Do not place anything, other than
cups for warming, on top
of the appliance.
• Use caution when operating
machine as metal surfaces are
liable to get hot during use.
• Do not touch hot surfaces.
Allow the product to cool
down before moving or
cleaning any parts.
• Heating element surface is
subject to residual heat after use.
• Always ensure the appliance
is turned OFF, unplugged at
the power outlet and has been
allowed to cool before cleaning,
attempting to move or storing.
• The appliance is not intended
to be operated by means of
an external timer or separate
remote-control system.
• The use of attachments not
sold or recommended by Sage
may cause re, electric shock
or injury.
• Always turn the appliance to
the o position, switch o at the
power outlet and unplug at the
power outlet when the appliance
is not in use.
• Any maintenance other than
cleaning should be performed
by an authorised Sage®
service centre.
• Do not use the appliance
on a sink drain board.
• Do not operate the appliance
if it is in an enclosed space,
or within a cupboard.
• Use caution when descaling
as hot steam may be released.
Before descaling, ensure drip
tray is empty and inserted.
Refer to ‘Care & Cleaning’
for further instructions.

PAGE HEADER.....
5
EN
WE RECOMMEND SAFETY FIRST
FOR HOUSEHOLD USE ONLY
SAVE THESE INSTRUCTIONS
NOTICE TO CUSTOMERS
REGARDING MEMORY
STORAGE
Please note that in order to better
serve our customers, internal
memory storage has been
imbedded into your appliance.
This memory storage consists
of a small chip to collect certain
information about your appliance
including the frequency of use
of the appliance and the manner
in which your appliance is being
used. In the event your appliance
is returned for service, the
information collected from the
chip enables us to quickly and
eciently service your appliance.
The information collected also
serves as a valuable resource
in developing future appliances
to better serve the needs of our
consumers.The chip does not
collect any information regarding
the individuals who use the
product or the household where
the product is used. If you have
any questions regarding the
memory storage chip please
contact us at
priv[email protected]
SPECIFIC INSTRUCTIONS
FOR WATER FILTER
• Filter cartridge should be kept
out of reach of children.
• Store lter cartridges in a dry
place in the original packaging.
• Protect cartridges from heat
and direct sunlight.
• Do not use damaged
lter cartridges.
• Do not open lter cartridges.
• If you are absent for a prolonged
period of time, empty the water
tank and replace the cartridge.
The symbol shown indi-
cates that this appliance
should
not be disposed of in
normal household waste.It
should be taken to a local authori-
ty waste collection centre desig-
nated for
this purpose or to a dealer
providing this service. For more
information, please contact your
local council oce.
To protect against electric
shock, do not immerse the
power cord, power plug
or appliance in water or any
other liquid.

6
KNOW YOUR NEW APPLIANCE
G
H
E
F
C
D
B
AI
J
K
L
M
N
O
Q
P
A
A. Top ll 2.5 litre removable water tank
B. POWER button
C. Backlit LCD interface
D. MENU access and DISPLAY
mode buttons
E. Espresso pressure gauge
F. Integrated & removable 58mm tamper
G. Actively heated 58mm group head with
embedded element
H. 58mm full stainless steel portalter
I. Convection heated 6 cup warming tray
J. Manual and programmable 1 & 2 cup volume
controls
K. Easy to operate steam lever
L. Dedicated hot water outlet
M. 360° swivel action steam wand
with 3 hole tip
N. De-scale access point
O. Integrated tool storage tray
P. Drop down swivel foot
Q. Removable drip tray
NOT SHOWN
15 bar Italian pump
Dual stainless steel boilers
Electronic PID temperature control
Over pressure valve
Low pressure pre-infusion
Power save mode
Safety thermal cut-out protection
Rating Information
220–240V ~50–60Hz 1800–2200W

7
EN
KNOW YOUR NEW APPLIANCE
LCD INTERFACE
• Display Modes
• Shot Temp
• Shot Clock Timer
• Clock
Programmable Functions
• Shot Temp
• Shot Volume - 1 & 2 cup
• Pre-Infusion
• Auto Start
ACCESSORIES
A. Stainless steel frothing jug
B. Single & dual wall lter baskets
(1 & 2 cup)
C. Water lter holder with lter
D. Cleaning disc
E. Allen key
F. Cleaning tool
G. Espresso cleaning tablets
H. Water hardness test strip
I. Razor™ precision dosing tool
J. Descaling Powder
H
G
A
C
B
Single Wall Dual Wall
D
E
F
I
J

PAGE HEADER.....
8
OPERATING YOUR NEW APPLIANCE
WARNING
Both the STEAM LEVER and
HOT WATER dial must be in the
CLOSED position for the machine
to enter START UP mode.
BEFORE FIRST USE
Machine Preparation
Remove and discard all labelling and packaging
materials attached to your espresso machine.
Ensure you have removed all parts and
accessories before discarding the packaging.
Clean parts and accessories (water tank,
portalter, lter baskets, jug) using warm water
and a gentle dish washing liquid and rinse well.
Conditioning the Water Filter
• Remove lter from the plastic bag and soak in
a cup of water for 5 minutes.
• Rinse lter under cold running water.
• Insert the lter into the lter holder.
• Set Date Dial 2 months ahead.
• To install lter, push down to lock
into place.
• Slide the water tank into position and
lock into place.
FIRST USE
Initial Start Up
• Fill tank with cold tap water.
• Dip Water Hardness Test Strip into water tank
for 1 second & set aside.
• Check Steam Lever and Hot Water dial are in
the CLOSED position.
• Press POWER On.
• Machine will prompt you to set water
hardness. Refer for test strip for your water
hardness. Use the Arrow UP or Arrow
DOWN keys to select water hardness 1–5.
Press Menu to set. Machine will beep to
conrm selection.
• Machine will reach operating temperature and
go into STANDBY mode.
Flushing The Machine
When the machine has reached STANDBY
mode, run the following 3 steps:
1. Press 2 Cup button to run water
through group head.
2. Run Hot Water for 30 seconds.
3. Activate Steam for 10 seconds.
START UP
Press the POWER button to switch the
machine ON.The POWER button will
ash and the LCD screen will display the
current espresso boiler temperature.
When the machine has reached operating
temperature, the POWER button light will stop
ashing and the MANUAL, 1 CUP and 2 CUP
buttons will illuminate.
The machine is now in STANDBY mode
ready for use.
NOTE
You will not be able to select 1 CUP, 2 CUP
or CLEANING CYCLE during START UP.
AUTO OFF MODE
The machine automatically switches
to AUTO OFF mode after 20 minutes.

PAGE HEADER.....
9
EN
OPERATING YOUR NEW APPLIANCE
LCD INTERFACE
Display modes
3 modes can be displayed on the LCD screen:
Shot Temp, Shot Clock or Clock.
Press UP or DOWN arrow to change the display
mode between shot clock & clock. Shot temp
will be displayed during an extraction.
1. Shot Temp
Displays selected extraction temperature
(default set at 93°C), but can be changed
from 86°C – 96°C. See ‘Extraction
Temperature’, page 13.
2. Shot Clock
Temporarily displays duration of last espresso
extraction in seconds.
3. Clock
Temporarily displays current time (default set
at 12.00am if time has not been set).
SELECTING FILTER BASKET
SINGLE WALL Filter Baskets
Use Single Wall lter baskets when grinding fresh
whole coee beans.
Single Wall lter baskets allow you to experiment
with grind, dose and tamp to create a more
balanced espresso.
2 Cup1 Cup
1 Cup 2 Cup
• Use the 1 cup lter basket when brewing single
cups and the 2 cup lter basket when brewing
two cups, stronger single cups or mugs.
DUAL WALL Filter Baskets
Use Dual Wall lter baskets if using
pre-ground coee.
Dual Wall lter baskets regulate the pressure and
help to optimise the extraction regardless of the
grind, dose, tamp pressure or freshness.
1 Cup 2 Cup
2 Cup1 Cup
• Use the 1 cup lter basket when brewing single
cups and the 2 cup lter basket when brewing
two cups, stronger single cups or mugs.
COFFEE DOSE AND TAMPING
• Using Single Wall lter baskets, grind enough
coee to ll the coee basket.
• Tap the portalter several times to collapse
and distribute the coee evenly in the
lter basket.

PAGE HEADER.....
10
OPERATING YOUR NEW APPLIANCE
• Tamp down rmly (using approx.
15 – 20kgs of pressure). The amount
of pressure is not as important as
consistent pressure every time.
• As a guide to dose, the top edge of the metal
cap on the tamper should be level with the
top of the lter basket AFTER the coee has
been tamped.
TRIMMING THE DOSE
• Insert the Razor™ dosing tool into the
coee basket until the shoulders of the tool
rest on the rim of the basket.
The blade of the dosing tool should
penetrate the surface of the tamped coee.
• Rotate the Razor™ dosing tool back and
forth while holding the portalter on an
angle over the knock box to trim o excess
coee grinds. Your coee lter basket is now
dosed with the correct amount of coee.
• Wipe excess coee from the rim of the lter
basket to ensure a proper seal is achieved
in the group head.
GENERAL OPERATION
1 CUP
Press 1 CUP once to extract a single shot
of espresso at the pre-programmed duration
(30secs). The extraction will start using the low
pressure pre-infusion.
2 CUP
Press 2 CUP button once to extract
a double shot of espresso at the
pre-programmed duration (30secs).
MANUAL
The MANUAL button allows you to control the
espresso pour volume to suit your preference.
Press MANUAL button once to start the
espresso extraction.The extraction will start
using the low pressure pre-infusion.
Press MANUAL button again to stop extraction.