Sagem EFT930SEM User manual

EFT930SEM Countertop Terminal
Quick Reference Guide

1
123 Send PSTN Fixed Line Terminal
INDEX PAGE
GettingStarted 2
Terminal Layout 3
Changing Your Till Roll 4
Setting Up Your Terminal 5
Changing Your Passwords 6
Taking Card Payments 8
Processing a Chip and PIN Refund 10
Processing a Mail Order / Customer Not Present (CNP) Sale 11
Processing a Banking Report 12
Troubleshooting 13
Terminal Management 16
Additional Services 17
Terminal Menu Structure 18
Contact Numbers 19

2
Getting Started
.
In this pack you should have:-
1. Fixed Line Terminal
2. Telephone Adaptor
3. Telephone Cable (RJ11 Cable)
4. UK Power Lead
5. Manual “Magic” Cable (attached to terminal)
6. One full till roll
7. Any additional accessories you may have ordered
If an
y
of these items are missin
g
p
lease call our Technical Hel
p
desk on 0800 54 24 123

3
Terminal Layout
Printer
Feed
Function
Buttons
Keypad
Power On/Printer Feed
Chip & Pin Slot
Magnetic Strip
Enter
Back Space
Cancel
Menu Button
Display
Date and Time
Handset Number
Terminal
Status

4
Till Rolls
Changing you Till Rolls
Your terminal will only work using 123Send approved thermal paper. This can be purchased by visiting our
online shop www.123send.net/shop or by calling 0800 54 24 123.
To replace the till roll please follow the steps below:
Open the paper housing
cover by pulling the
catch upwards. Do not
be too forceful as this
may damage the
terminal.
Remove the remaining
roll or the inner tube
Un-stick the paper at
the start of the new roll
and insert. Close the
paper housing cover by
pressing the cover
closed to engage the
two catches.
Press the paper feed
key when the
terminal has powered
up.
Till Roll Text
If you wish to amend the till roll text please contact our Technical Helpdesk on 0800 54 24 123. Please note
there can only be a maximum of 24 characters, including spaces, per line
123Send
120 Leman Street
0800 54 24 123
MID: 897654321
TID: 12345678
HANDSET 1
VISA DEBIT
AID: A000000031010
VISADEBIT
************ 1230
EXP 04/12
SALE
AMOUNT £123.00
TOTAL £123.00
PIN VERIFIED
THANK YOU FOR YOUR CUSTOM
CUSTOMER COPY
PLEASE RETAIN
Till Roll Text Line 1
Till Roll Text Line 2
Till Roll Text Line 3
Merchant Identification Number (MID)
Terminal Identification Number (TID)
Handset Number
Card Type
Acquirers Reference
Card Type
Card Number
Expiry Date
Amount
Total

5
Setting Up Your Terminal
Setting up your terminal.
DESCRIPTION INSTRUCTIONS
Connect one end of the telephone line into the port
labelled ‘IN’ on the ‘Magic Box’
Connect the other end of the cable into the telephone
socket. You may need to use the adapter provided to
ensure the connection is secure.
The terminal will now power up and display this
screen. Your terminal is now ready to transact.
123Send are responsible for the equipment up to, but not including, your
telephone port and will troubleshoot the provided equipment to ensure it is
trying communicate to the ‘outside world’. It is your responsibility to ensure
your line is fully operational and has no devices attached that could interfere
with the terminal.
To power the terminal connect the
power lead to the port labelled

6
Changing Your Passwords
Supervisor Password
Your terminal has several security features enabled to minimise the risk of fraudulent
transactions/refunds being processed. One such feature is a Supervisor Password which must be
entered when processing refunds and banking reports.
123Send recommend that you change your password upon receipt of your terminal. To change
your password please follow the steps below:
TERMINAL DISPLAY DESCRIPTION
Press Menu button Twice
Press F3
Due to the recent changes some
Acquirers insist the password is
amended before the terminal is
dispatched. If this is the case your
new password will be on a
compliment slip enclosed with the
terminal. Enter the default password*
Press F2
Press F4
Press F1
Press OK
Press OK
This is now complete.
Please ensure the safekeeping of the password and do not disclose it to anyone outside of your
company. You are able to change your password as many times as you wish.
*If you have forgotten the Supervisor Password please call our Technical Helpdesk on
0800 54 24 123 and they will reset this back to the default password, after verifying your identity.

7
Changing Your Passwords
Refund Password
Your terminal has a Refund Password function. When you receive your terminal this password will
be the same as the Supervisor Password. The Supervisor Password must be entered before
processing a refund. To change your Refund Password please follow the below instructions. Please
note, your Supervisor Password will remain unchanged.
TERMINAL DISPLAY DESCRIPTION
Press Menu Twice
Press F3
Due to the recent changes some
Acquirers insist the password is
amended before the terminal is
dispatched. If this is the case your
new password will be on a
compliment slip enclosed with the
terminal.
Enter the default password*
Press F2
Press F4
Press F2
Press OK
Press OK
This is now complete.
*as per page 6

8
Taking a Payment using Chip and Pin
TERMINAL DISPLAY DESCRIPTION
Insert the Cardholder’s CARD into the reader
with the chip facing up and towards the keypad.
The terminal will check the card type then display
the screen shown.
Key in the amount in pence
(i.e. 1545 for £15.45) then press OK
The screen will now display the amount entered
for the customer to confirm and enter their PIN.
Using the keypad request the customer to enter
their 4 digit PIN, then press OK
The terminal will confirm the PIN entered is
correct and then prompt the Customer to hand
the terminal back to the merchant. If the Pin
number entered is incorrect the terminal will
prompt to re-enter. The customer has 3attempts
to get it right.
The terminal will make connection to the
Acquirers system to obtain an Authorisation
code. Ensure the card is not removed during this
process as it will VOID the transaction.
The First receipt which the terminal will print is
the Merchant copy, tear this off and then press
OK to print the Customer copy
Remove the card. Tear off the Cardholder’s
Copy. Check the transaction has been verified
and not Declined / Void or Cancelled
Terminal is now ready to take the next
transaction.
If the terminal shows “Call Auth Centre”
Please call your acquirer. The telephone
number will be displayed on the screen.
Follow the on screen prompts
All queries relating to payments that are being paid into your bank account must be directed
to your acquiring bank (see page 19 for contact details)
You must only enter the Authorisation Code provided to you by the Authorisation Centre.
Failure to do so could result in the money not being paid into your account.

9
Taking a Payment using the Magnetic Strip
If the customer’s card does not have a chip on it then you can take payments by using the Swipe
function on the terminal, which is located on the right hand side of the terminal, see page 3
TERMINAL DISPLAY DESCRIPTION
Swipe the card towards you with the magnetic
strip facing the terminal
Enter the amount to be charged in pence
The terminal will then connect to your acquirer for
authorisation
If the transaction has been approved an
authorisation code will appear on the screen. If
the transaction has not been authorised the
terminal will display Void, Declined or Call Auth
Centre.
Once it has been authorised it will print off a
receipt for the customer to sign. You must retain
this.
Check the signature.
Press F1 for an invalid signature
Press F2 for a valid signature
If the signatures match then the terminal will print
a copy of the receipt. This must be handed to the
customer for them to retain.
Once complete the terminal will return to the
‘Ready’ screen
Please ensure that you always have your back up swipe machine, refer to your acquirer Merchant
Operating procedures on Magnetic Swipe Payments and how to process, with you in case you
experience any technical issues with your terminal that cannot be resolved by our Technical
Helpdesk in the short term.