VeriFone P400 User manual

Merchant services are provided by Paymentech, LLC (“Chase”), a subsidiary of JPMorgan Chase Bank, N.A.
©2020 JPMorgan Chase & Co
Setup Guide
Verifone P400
Setting up and
connecting your card
reader requires just a
few steps.
1.
You should have already unpacked your card reader and activated your reader in the Chase
Merchant Center. If not, visit chase.com/MyPaymentsCenter to complete your activation.
Important
: Your card reader should remain unplugged and powered off until you’ve
completed activating your device in the Chase Merchant Center.
2.
Connect Power cables
Connect the dongle cableto the back of the card reader and the power supplyto the
dongle cable and power source. See diagram below.
Note: The card reader will turn on automatically once it is plugged into a power source.

Merchant services are provided by Paymentech, LLC (“Chase”), a subsidiary of JPMorgan Chase Bank, N.A.
©2020 JPMorgan Chase & Co
3.
The Merchant Initialization System (MIS) interactive wizard starts automatically after the
card reader is fully connected.

Merchant services are provided by Paymentech, LLC (“Chase”), a subsidiary of JPMorgan Chase Bank, N.A.
©2020 JPMorgan Chase & Co
4.
Connect to Local Wi-Fi Network
Note: The card reader must be connected to the same Wi-Fi network as the POS. For best
results and optimal security, we recommend a separate, business-grade router and
modem for your payment solution. Your internet provider or local electronics retailer can
give you suggestions.
5.
Confirm your business details
When the automatic download is complete, review and confirm your details.

Merchant services are provided by Paymentech, LLC (“Chase”), a subsidiary of JPMorgan Chase Bank, N.A.
©2020 JPMorgan Chase & Co
Troubleshooting common download errors
Screen
Possible Causes
Proposed Actions
•
You have not completed
the Chase Merchant
Center Device
Activation process
•Log in to the Chase
Merchant Center and
complete the Device
Activation process
(www.chase.com/
MyPaymentsCenter))
•You pressed “X” button
on the Merchant
Settings Confirm data
screen
•Contact the Helpdesk to
verify the merchant data
associated with the terminal
serial number
•Helpdesk may initiate
“Offboard” and “Onboard”
process for merchant
6.
Setup process completes