Ingenico iCT2 Series User manual

INGENICO
iCT2XX
2017 Paymark Software
Operating Guide
1.0
Version

TABLE OF CONTENTS
1INTRODUCTION.............................................................................................................................. 7
2HARDWARE OVERVIEW................................................................................................................. 7
2.1 THE INGENICO ICT2XX TERMINAL.................................................................................................7
2.1.1 Features of the iCT250..................................................................................................... 9
2.1.2 The iCT2XX Keyboard.................................................................................................... 10
2.1.2.1 Green/ENTER Key .....................................................................................................................11
2.1.2.2 Yellow/CLEAR Key....................................................................................................................11
2.1.2.3 Red/CANCEL Key.....................................................................................................................11
2.1.2.4 FUNCTION Key...........................................................................................................................11
2.1.2.5 'Soft' Function Keys...................................................................................................................11
2.1.2.6 Alphanumeric Key Entry..........................................................................................................11
2.1.3 Card Reader.................................................................................................................. 12
2.1.3.1 Magnetic Stripe Card..............................................................................................................12
2.1.3.2 Smart Card (IC Card) ..............................................................................................................12
2.1.3.3 Contactless Card.....................................................................................................................13
2.2 THE IPP280 PIN PAD.....................................................................................................................14
2.2.1 Features of the Pinpad ................................................................................................. 15
2.2.2 The iPP280 Keyboard..................................................................................................... 16
2.2.3 The iPP310 PIN pad........................................................................................................ 17
2.2.3.1 Keypad.......................................................................................................................................18
2.2.3.2 Green/ENTER Key .....................................................................................................................18
2.2.3.3 Yellow/CLEAR Key....................................................................................................................18
2.2.3.4 Red/CANCEL Key.....................................................................................................................18
2.2.3.5 'Soft' Function Keys...................................................................................................................18
2.2.4 Card Reader.................................................................................................................. 19
2.2.4.1 Contactless Card.....................................................................................................................19
2.3 ICT2XX PORT LAYOUT...................................................................................................................20
3ADMINISTRATION ........................................................................................................................ 21
3.1 PASSWORDS..............................................................................................................................22
3.2 SHORTCUT KEYS.............................................................................................................................23
4INSTALLING INGENICO IPP SERIES PINPAD ............................................................................... 24
4.1 INSTALLING AN IPP280 PIN PAD....................................................................................................24
4.2 DEACTIVATING AN IPP280 PIN PAD ..............................................................................................24
4.3 INSTALLING AN IPP310 PIN PAD ....................................................................................................26
4.4 DEACTIVATING AN IPP310 PIN PAD...............................................................................................26
5SET UP ........................................................................................................................................... 28
5.1 EFTPOS CONFIGURATION .......................................................................................................28
5.1.1 Dial-Up Configuration ................................................................................................... 29
5.1.2 TCP-IP with Dial Backup Configuration....................................................................... 30
5.1.3 TCP-IP Configuration..................................................................................................... 32
5.1.4 GPRS Configuration....................................................................................................... 34
5.1.5 GPRS with Dialup as Backup Configuration............................................................... 36
5.1.6 TCP-IP with GPRS Backup Configuration.................................................................... 37
5.1.7 TCP-IP with GPRS Backup with Dial up Backup Configuration ................................ 39
5.1.8 Dial up with GPRS Backup............................................................................................ 42
5.2 EFTPOS CONFIGURATION FOR MULTI-MERCHANT..............................................................44
5.3 MULTI-MERCHANT CONFIGURATION....................................................................................46
5.3.1 Master Memory Reset................................................................................................... 47
5.3.2 To Deactivate Multi-Merchant Configuration ........................................................... 48
5.4 CONTACTLESS...........................................................................................................................49
5.4.1 Contactless Configuration........................................................................................... 50
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5.5 SINGLE MERCHANT MEMORY RESET CONFIGURATION......................................................51
5.6 REMOTE KEY INJECTION(PKMS).............................................................................................53
5.6.1 Remote Key Injection (PKMS) Configuration ............................................................. 53
5.6.1.1 Dial-up RKI Configuration........................................................................................................53
5.6.1.2 TCP-IP (Broadband) RKI Configuration.................................................................................53
5.6.1.3 GPRS RKI Configuration...........................................................................................................55
5.6.2 Remote Key Injection (PKMS) Initialisation.................................................................. 56
5.7 ENABLE/DISABLE TERMINAL FUNCTIONS...............................................................................57
5.8 CONFIGURE RECEIPT HEADER AND FOOTER........................................................................59
5.9 RESTART TERMINAL ...................................................................................................................61
5.10 RESET GPRS LINK........................................................................................................................61
6SKYLINK........................................................................................................................................ 62
6.1 1AND 2WAY INTERFACE LINK........................................................................................................62
6.1.1 SKYLink Interface Type.................................................................................................. 62
6.1.2 SKYLink Interface Com Port.......................................................................................... 63
7CREDIT ACCOUNT PROMPT ........................................................................................................ 64
7.1 DISABLE CREDIT ACCOUNT PROMPT...............................................................................................64
7.2 ENABLE CREDIT ACCOUNT PROMPT ...............................................................................................64
8TERMINAL MANAGEMENT SYSTEM (TMS)................................................................................... 65
8.1 TMS CONFIGURATION...................................................................................................................65
8.1.1 TCP/IP (Broadband) Configuration............................................................................. 65
8.1.2 GPRS Configuration....................................................................................................... 65
8.2 TMS DOWNLOAD..........................................................................................................................67
8.3 RESET TMS DOWNLOAD ................................................................................................................68
9PURE COMMERCE CURRENCY SELECT EFTPOS (CSE)................................................................ 69
9.1 CURRENCYSELECT EFTPOS SUPPORTED CURRENCIES......................................................................69
9.1.1 Enable/Disable Pure Commerce CSE......................................................................... 70
9.1.2 Pure Commerce CSE Configuration........................................................................... 71
9.1.3 Pure Commerce CSE Connection Test....................................................................... 72
9.1.4 Pure Commerce CSE BIN Table Download................................................................ 73
9.1.5 Pure Commerce CSE Rates Table Download............................................................ 73
9.1.6 Print Pure Commerce Rates Table .............................................................................. 74
9.1.7 Pure Commerce CSE Configuration Reset................................................................. 74
10 PURE COMMERCE CSE PURCHASE TRANSACTION ................................................................... 75
10.1 PURE COMMERCE CSE PURCHASE TRANSACTION RECEIPT FORMAT.................................................76
11 OPERATION OF TERMINAL........................................................................................................... 76
11.1 MERCHANT LOGON.................................................................................................................76
11.1.1 Pending Reversal....................................................................................................... 77
11.1.2 EXPIRED STORED PRE-AUTHORISATION TRANSACTIONS......................................... 78
12 SURCHARGE................................................................................................................................. 79
12.1 EFTPOS CONFIGURATION FOR CREDIT CARD SURCHARGING.........................................79
12.1.1 Enable Credit Card Surcharging............................................................................. 79
12.1.2 Disable Credit Card Surcharging............................................................................ 80
12.1.3 BYPASS SURCHARGE ................................................................................................. 80
12.1.4 CREDIT CARD SURCHARGE TRANSACTION PROCESS............................................ 81
12.2 PURCHASE TRANSACTION ......................................................................................................83
12.3 CONTACTLESS PURCHASE TRANSACTION............................................................................85
12.3.1 Up to the CVM (Card Verification Method) Limit of $80...................................... 85
12.3.2 Above the CVM (Card Verification Method) Limit of $80 ................................... 85
12.4 CASH OUT TRANSACTION .......................................................................................................88
12.5 REFUND TRANSACTION............................................................................................................90
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12.6 CARD NOT PRESENT TRANSACTION.......................................................................................92
12.7 CARD NOT PRESENT REFUND TRANSACTION .......................................................................93
12.8 EMV (EUROPAY MASTERCARD VISA)CHIP CARD TRANSACTION............................................96
12.9 CREDIT CARD TIPPING TRANSACTION ..................................................................................97
12.9.1 Tipping Authorisation................................................................................................ 98
12.9.2 Tip Transactions.......................................................................................................... 99
12.9.3 Tipping Utilities.......................................................................................................... 101
12.9.3.1 Void Tip.....................................................................................................................................101
12.9.3.2 Uploading Tip Transactions...................................................................................................102
12.9.3.3 Printing Tips..............................................................................................................................102
12.10 INSTANT TIPPING TRANSACTION...........................................................................................104
12.11 CREDIT CARD HOSPITALITY TRANSACTION.........................................................................106
12.11.1 Hospitality Card Status Check............................................................................... 106
12.11.2 Hospitality Authorisation......................................................................................... 107
12.11.3 Hospitality Top-Up Authorisation............................................................................ 109
12.11.4 Hospitality Completion Transaction...................................................................... 111
12.11.4.1 Hospitality Partial Completion Transaction...................................................................111
12.11.4.2 Hospitality Final Completion Transaction......................................................................112
12.11.4.3 Pure Commerce CSE Hospitality Final/Partial Completion Transaction..................114
12.11.4.4 CSE Hospitality Final/Partial Completion Transaction Receipt Format....................116
12.11.5 Hospitality Utilities .................................................................................................... 117
12.11.5.1 Hospitality Cancellation Transaction.............................................................................117
12.11.5.2 Hospitality Delayed (Extra Charges) Completion .......................................................118
12.11.5.3 Hospitality Delayed (Extra Charges) Completion .......................................................120
12.12 CHEQUE VERIFICATION AUTHORISATION...........................................................................122
12.13 MERCHANT ADMINISTRATION FUNCTIONS.........................................................................123
12.13.1 Terminal Totals ......................................................................................................... 123
12.13.2 Terminal Totals with Instant Tip............................................................................... 123
12.13.3 Terminal Totals with Credit Card Surcharging ..................................................... 125
12.13.4 Settlement Inquiry ................................................................................................... 125
12.13.5 Settlement Cutover................................................................................................. 126
DUPLICATE RECEIPT .............................................................................................................................128
12.14 ELECTRONIC OFFLINE VOUCHERS (EOV)............................................................................129
12.14.1 Notification of EOV Mode...................................................................................... 130
12.14.2 To Exit Out of EOV Mode........................................................................................ 130
12.14.3 Upload Electronic Offline Transactions................................................................. 131
13 DIAGNOSTICS............................................................................................................................ 132
13.1 EXTRATERMINAL FUNCTIONS ...............................................................................................135
13.1.1 Xtra............................................................................................................................ 135
13.2 TRAINING MODE.....................................................................................................................138
13.3 NEW FEATURES OF THE TERMINAL.........................................................................................139
13.3.1 DECLINED ALERT ...................................................................................................... 139
13.3.2 ONE OR TWO PIECE UNIT ........................................................................................ 139
13.3.3 FULL MESSAGE ENCRYPTION .................................................................................. 139
13.3.4 CUSTOMER RECEIPT COPY...................................................................................... 139
13.3.5 COMMUNICATION .................................................................................................. 139
14 SAFETY AND MAINTENANCE .................................................................................................... 140
14.1 CLEANING OF THE TERMINAL................................................................................................140
14.2 GENERAL SAFETY INFORMATION .........................................................................................140
14.3 INGRESS GUARDS...................................................................................................................140
14.4 EXTERNALPOWER SUPPLY.....................................................................................................141
14.5 CONNECTION.........................................................................................................................141
14.6 OPENING THE CABLE COVER...............................................................................................141
14.7 CLOSING THE CABLE COVER................................................................................................142
14.8 OPENING PRINTER COMPARTMENT.....................................................................................142
14.9 REPLACING PAPER ROLL.......................................................................................................143
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14.10 PAPER SIZE ...............................................................................................................................143
14.11 OPENING SIM CARD COMPARTMENT COVER ..................................................................143
14.12 REPLACING SIM CARD COMPARTMENT COVER...............................................................144
14.13 INSTALLING SIM CARD FOR GPRS ........................................................................................144
14.14 OPERATING ENVIRONMENT..................................................................................................145
15 SKYZER TECHNOLOGIES CONTACT DETAILS............................................................................ 146
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DOCUMENT OWNER:
All changes to this document must be approved and signed off before
release by the Marketing Manager.
REVISION RECORD
VERSION CHANGE CHANGED BY DATE
1.00 PTS 2017 Document creation Vineel Dhani 28/02/2018
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1 INTRODUCTION
This document serves as a comprehensive guide to the operation of Skyzer’s
Ingenico iCT2XX EFTPOS terminal in New Zealand.
2 HARDWARE OVERVIEW
2.1 The INGENICO ICT2XX Terminal
The Ingenico iCT2XX Terminal consists of the following elements:
The Terminal Handset:
The kit magic box that comes with the iCT250 terminal provides the connection
to Ethernet (broadband), telephone line, power and RS232.
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Follow the installation instructions shown below:
oPlug:
Power lead
Telephone line
Ethernet cable
Serial link RS232 cable
oInstall caps in the lead-through (as indicated on the figure).
oClose the compartment with the cable cover provided, like the
procedure describe at chapter 7.7.
The power adapter and Figure 8 cable that connects the terminal to a 100 -
240V power outlet:
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Easy loading printer
2.1.1 Features of the iCT250
Figure 1 – Features of the Ingenico iCT250
Smart card reader
Connection
Ports
SAM/GPRS SIM card
compartment
18-key backlit
keyboard
Magnetic stripe
reader
Color display
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Backlit Keyboard
The FUNC key provides access to
the merchant functions.
The navigation keys navigate
in the terminal menus
The soft function keys allow account
selection.
The Yellow/CLEAR key
cancels the last
character.
To FEED the paper, press
and hold down the
CLEAR key to advance
the paper.
The Red/CANCEL key cancels
the procedure in progress, goes
to idle state
The Green/ENTER key validates
the input selections and
information.
The Menu key
provides access to
the EFTPOS
terminal
menu
2.1.2 The iCT2XX Keyboard
The keyboard is comprised of the 0 to 9 keys. They are used for data entry
(amount, PIN and manual card number entry).
The keyboard layout consists of:
•Keyboard (0 through 9)/
•Red/CANCEL/NO key/
•Yellow/CLEAR/NO key/
•Green/ENTER/YES input key/
•Menu key/
•Function key/
•Soft function keys/Navigation keys located directly under the display to
allow the user to select alternate options on the display.
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2.1.2.1 Green/ENTER Key
The ENTER key is used to signal the end of a data entry sequence or a YES
response to a question.
2.1.2.2 Yellow/CLEAR Key
The CLEAR key is used to clear data that has been entered incorrectly or to
signal a NO response to a question.
This is also used to FEED the paper on the receipt printer by pressing and
holding down the CLEAR key.
2.1.2.3 Red/CANCEL Key
The CANCEL key is used to cancel the current action and return to the previous
display or in some instances to the main display.
2.1.2.4 FUNCTION Key
The FUNCTION key is used to enter the function menu.
2.1.2.5 'Soft' Function Keys
These are the four keys located just below the display screen. They are
controlled by the software and their function changes depending on the
prompts displayed on the bottom line of the display. The function of these keys
is displayed on the bottom line when they are available for use.
2.1.2.6 Alphanumeric Key Entry
The alphanumeric keys are grouped in the following way.
1Q Z <space> ? –
q z
2A B C
a b c
3D E F
d e f
4G H I
g h i
5J K L
j k l
6M N O
m n o
7P R S
p r s
8T U V
t u v
9W X Y
w x y
0. , # * % $ &
@ ( ) / + = _
To enter an alpha letter, first press the corresponding number key and then
press the DOT(.) key to scroll through the alpha letters for that key.
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2.1.3 Card Reader
2.1.3.1 Magnetic Stripe Card
The card can be read either from bottom to top or from top to bottom, with
the stripe facing the terminal. Use a regular movement in order to ensure a
reliable card read.
2.1.3.2 Smart Card (IC Card)
Insert the card horizontally with the metallic chip facing upwards and leave in
position throughout the transaction.
Only remove the card when prompted by the terminal.
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2.1.3.3 Contactless Card
Bring the card firmly up to the active zone above the display (at about 1cm).
Keep the card close to the display during the transaction.
Your contactless terminal has a row of four status lights that are visible on
display.
oWhen a contactless transaction is started the first (left hand) status light
will be steadily; this indicates that the contactless display is in use but a
card is not being read.
oWhen the contactless card is presented to the contactless active zone
during a transaction the second, third and fourth status lights will be lit in
turn. The card read is successful all four status lights are lit and the
confirmation tone is heard.
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2.2 The iPP280 PIN pad
The Ingenico IPP280 PIN pad consists of the following elements:
The PIN pad Handset:
The interface cable that connects the IPP280 PIN pad to the iCT2XX terminal:
Connects on the
terminal end in USB
Host connection
port
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Backlit display
2.2.1 Features of the Pinpad
Keyboard
Four LED lights
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The soft function keys
a
llow account selection
and navigation keys.
Backlit display
The Green/ENTER key
validates the input
selections and
information.
The Yellow/CLEAR key
cancels the last
character.
The Red/CANCEL key
cancels the procedure
in progress, goes to idle
state
Contactless Active
Zone
2.2.2 The iPP280 Keyboard
Keyboard
Four LED lights
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2.2.3 The iPP310 PIN pad
The Ingenico IPP310 PIN pad consists of the following elements:
The PINpad Handset:
The interface cable that connects the IPP310 PIN pad to the iCT250 terminal:
The PIN shield for the IPP310 PIN pad:
Connects on the
terminal end in USB
Host connection
port
Connects on the
iPP310 Pinpad
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The keyboard layout consists of:
•Keyboard (0 through 9)/
•Red/CANCEL/NO key/
•Yellow/CLEAR/NO key/
•Green/ENTER/YES input key/
•Soft function keys/Navigation keys located directly under the display to
allow the user to select options on the display.
2.2.3.1 Keypad
The keyboard is comprised of the 0 to 9 keys. They are used for PIN entry.
2.2.3.2 Green/ENTER Key
The ENTER key is used to signal the end of a PIN or Signature entry or a YES
response to a question.
2.2.3.3 Yellow/CLEAR Key
The CLEAR key is used to clear data that has been entered incorrectly or to
signal a NO response to a question.
2.2.3.4 Red/CANCEL Key
The CANCEL key is used to cancel the current action and return to the main
display.
2.2.3.5 'Soft' Function Keys
These are the four keys located just below the display screen. They are
controlled by the software and their function changes depending on the
prompts displayed on the bottom line of the display. The function of these keys
is displayed on the bottom line when they are available for use.
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2.2.4 Card Reader
2.2.4.1 Contactless Card
Bring the card firmly up to the active zone above the display (at about 1cm).
Keep the card close to the display during the transaction.
Your contactless PIN pad has a row of four status lights that are visible on
display.
oWhen a contactless transaction is started the first (left hand) status light
will be steadily; this indicates that the contactless display is in use but a
card is not being read.
oWhen the contactless card is presented to the contactless active zone
during a transaction the second, third and fourth status lights will be lit in
turn. The card read is successful all four status lights are lit and the
confirmation tone is heard.
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2.3 ICT2XX Port Layout
The following ports are as defined at the rear of the Ingenico iCT2xx terminal.
Figure 2 – Port Layout for Ingenico ICT2xx
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