Quest Engineering CT400 User manual

Revision 1
18 May 2018
Getting Started Guide
Designed & Developed in Australia by
Authorised Distributor:

Revision 1
18 May 2018
WHAT’S IN THE BOX
CT400 UNIT
CABLE
THUMBSCREW (2)
SIM CARD (size: micro)
(not always included)
(may be pre-installed inside CT400)
SIM HATCH
(may be pre-fitted to CT400)
PANEL GASKET
(may be pre-fitted to CT400)

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18 May 2018
PRODUCT TOUR
BACK VIEW
Panel Gasket & SIM Hatch not shown
FORMS OF PAYMENT ACCEPTED
Colour Display
Contactless Tap
Zone
Contactless
Status Lights
FRONT VIEW
SIDE VIEW
Panel Gasket not shown
Factory Loading Port
External Cellular Antenna
Connector (1/4” SMA)
Power Supply & Communications Port
(to host machine)
3G SIM tray (micro)
Serial Number label

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18 May 2018
INSTALLATION
CHECK
Ensure the machine has the correct panel cutout. Ensure the machine face is flat and
free from dents, warpage and protrusions.
INSERT SIM CARD
(Must be completed BEFORE fitting to the machine)
•Place CT400 face down on horizontal surface.
•Lift Panel Gasket up (if fitted).
•Peel out SIM Hatch and set aside (keep free of dirt).
•Slide metal cover of SIM tray down and flip out.
•Place micro SIM card in tray with contacts facing the device (down).
To unlock & open
Micro SIM orientation
(Contacts on back)
•To lock SIM card in place, flip back metal cover, lightly press down cover while sliding up. Cover
will click into place.
•Refit SIM Hatch by pressing the corners in first, then around the perimeter. To ensure a water
seal, the SIM hatch must sit flush with the back surface of CT400.
•Refit Panel gasket onto back of CT400.

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18 May 2018
FIT CT400 ONTO MACHINE
• Place CT400 onto face of machine. Ensure Panel Gasket is fully pulled through the
large hole on the panel.
• Loosely fit both thumbscrews provided.
• Tighten thumbscrews with PH#2 screwdriver.
• Remove the clear film from the glass and discard.
Thumbscrew
CT400
Supplied cable
Machine Panel
OUTSIDE INSIDE
Thumbscrew

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18 May 2018
CONNECT
• Ensure the power to the machine is OFF.
• Connect supplied cable to the machine as per instructions by Prowash.
• Plug connector into CT400 (Note: Connector will only plug in one way. Do not force)
PIN #
COLOUR
DETAIL
1
YELLOW
RELAY CONTACT
2
YELLOW
RELAY CONTACT
3
ORANGE
24V AC_N
4
RED
24V AC_A
5
BLACK
RS232_RXD
6
BROWN
RS23_TXD
7
BLUE
GND
8
PURPLE
CC TALK
9
GRAY
GND
• Tether cable to machine so that the cable runs UP to CT400 (see below):
+ terminal is PIN 4, Ground is PIN 3
If connecting to 12V
DC:
NOTE
:

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18 May 2018
TEST
• Turn on power to the Machine.
• When power is applied, the CT400 will boot up.
• CT400 will connect to the Cellular network. Note: Logging onto a network may take a
few minutes.
• Ensure the Cellular reception is adequate. If not, then a well-positioned external
Antenna should be connected to the SMA connection on the back of CT400.
Reception of one bar will require you to use an external antenna. When an external
antenna is fitted, CT400 will automatically use this antenna.
• CT400 is ready to take a payment when the Home screen is visible and the left most
Status light is flashing. Using a Contactless enabled card, tap the card on CT400 to
make a test purchase (all four lights will illuminate including a beep).
• Installation is now complete.
CONNECT EXTERNAL 3G ANTENNA
(OPTIONAL)
• Remove the protective Cap from the SMA connector on the back of the CT400 unit.
• Hand tighten Co-ax cable of the external antenna onto SMA connector.
• Tighten Co-ax cable with spanner (do not over tighten).
Home screen

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18 May 2018
ERROR CODES
If the device displays an error code listed below, please take
the appropriate action.
Example:
MESSAGE
POSSIBLE CAUSE
ACTION
NO CARD PAYMENT
•Backend system is unavailable
•Could not log onto Backend
system
•Configuration Error
•Terminal may be blacklisted
•SIM card is unknown
•Serial number is unknown
•APN not configured
•Contact Support
NO CARD PAYMENT - CASH
ONLY
•Terminal is disabled in the Cloud
system
•Contact Support
LOGON REQUIRED
•Terminal is disabled in the Cloud
system
•Wait until terminal logs on
•If logon is not successful
within 15 minutes, contact
support
NO CARD PAYMENT
–NO SIM CARD
•No SIM is fitted to the terminal
•SIM is faulty or damaged
•Check SIM card is fitted and
inserted the correct way up.
•Check SIM card is not
damaged
•If above does not rectify the
issue, contact support
FIRMWARE DOWNLOAD
•An update to the terminal is
required
•Wait until Terminal finishes
update and returns to
idlecontact support
CARD EXPIRED
•Card is expired or faulty
•Merchant to advise
customer to contact their
bank or try another card or
alternative form of
payment

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18 May 2018
ONLINE PORTAL
Information on the transactions made by the CT400 device/s are
available to authorised people via the online portal.
REVIEWING TRANSACTION HISTORY
Step 1.
In a web browser, go to: mel.cloudeftpos.com
2.
‘Log on’ by entering the User name & Password supplied to you by Prowash.
3.
On the Reporting page, click the ‘Transactions’ button. At this point, you’ll be
presented with a summary page of the transactions processed within a given
period.
Use a date range to filter your results.
The following reports are available by clicking on the ‘Report type’ drop down box:
• Transaction Overview Report
• Detailed Transaction Report
• Detailed Card Report
• Card Summary Report
CARE
• Do not drop CT400 before installation. Rough handling could break internal circuit
boards and mechanics.
• Do not expose this equipment to harsh cleaning chemicals (e.g. acids) as they may
have an adverse affect on the cosmetics and structural integrity of the enclosure.
• Avoid contact with metal objects to avoid unsightly scratches.
• Store CT400 in a cool dry place. Do not place in long term storage without power for
greater than 6 months. Storing for a longer time will compromise the internal
payment security mechanisms.
• Do not disassemble CT400. If service or repair is required, contact Prowash to
organise for the device to be returned to Quest (manufacturer). If the device is
disassembled, it will void the warranty and may render the device inoperable.
LOST OR STOLEN DEVICES
If your device is stolen or is lost, please contact the Prowash team for deactivation. Acting
promptly will help to reduce potential for fraud.
Phone: [phone]

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18 May 2018
HARDWARE WARRANTY
Quest Payment Systems Pty Ltd (Quest) hardware products are warranted against defects
caused by faulty workmanship and materials for twelve (12) months from the date of supply
for new products, and ninety (90) days from the date of repair for refurbished or repaired
products.
This warranty does not apply to defects caused by the hardware products not being used in
accordance with instructions, accidental damage, damage caused by external forces, liquids
damage, misuse, security tamper activation, fair wear and tear, or repair or attempted repair
by unauthorised persons. All warranties not referred to in this document are excluded.
Subject to Quest’s rights under the Australian Consumer Law (which Quest fully reserves), our
goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any
other reasonably foreseeable loss or damage. You are also entitled to have the goods
repaired or replaced if the goods fail to be of acceptable quality and the failure does not
amount to a major failure.
You agree that our hardware products will be of acceptable quality if they remain functional
in accordance with their specifications and accompanying documentation for twelve
(12) months from the date of supply for new products, and ninety (90) days from the date of
repair for refurbished or repaired products.
The liability of Quest for the breach of the consumer guarantees in the Australian Consumer
Law and all other liability in relation to our hardware products is limited to, at the option of
Quest, the repair or replacement of the hardware product, the supply of an equivalent
hardware product or the payment of the costs of replacing or repairing the hardware
product.
If you wish to make a claim under the warranty against defects set out above or the
consumer guarantees in the Australian Consumer Law, you must return the relevant
hardware product to Quest within twelve (12) months from the date of supply for new
products, and ninety (90) days from the date of repair for refurbished or repaired products.
Freight and insurance charges to and from Quest are your responsibility.

Revision 1
18 May 2018
HELP DESK
Phone: [phone]
Email: [e-mail]
Website: www.prowash.com.au
Standard hours of operation are 9.00am to 5:00pm (EST)
Monday to Friday, excluding National and Victorian public holidays.