VeriFone VX 520 Series User manual

NOTE: Italicized steps are optional and may not be prompted for.
NOTE: Printing the customer copy is an option on all transactions. RETAIL
Quick
Reference
Guide
CARD TYPES ACCEPTED
• Visa
• MasterCard
• Debit Cards
• American Express
• Discover
• PayPal
• Carte Blanche
• Diners Club
• JCB
• EBT
• Private Label
TERMINAL MESSAGES
AMOUNT DUE/BALANCE DUE: A partial
authorization has occurred. Ask customer
for another form of payment for the
remaining balance of the sale. Press ENTER
to print the receipt. Pressing CANCEL will not
void the transaction.
AVS (ADDRESS VERIFICATION SERVICE): Checks
if the street address and ZIP code entered
match the customer’s billing address.
CALL: Call Voice Authorization Center. If
approved, proceed with Ofine Entry.
HOLD/CALL OR PICK UP CARD: Hold the card.
Use Code 10 procedure. Call the Voice
Authorization Center.
CARD SWIPE ERROR: Magnetic stripe did not
read. Swipe card again or manually key-in
account number.
COMM ERROR: A communication error has
occurred. Check line connections, call Help
Desk.
GB (NUMBER): Good batch. Batch transmission
accepted.
MANUAL ENTRY NOT ALLOWED: Current
transaction will not allow manual entry.
Debit cards may not be manually keyed-in.
QD (NUMBER) OR RB (NUMBER): Quit Duplicating
or Rejected Batch. Call Help Desk.
RECORD NOT FOUND: Invoice number is not
found in terminal batch.
SETTLE FAILED, RETRY: Settlement failed, call
help desk.
V-CODE: Verication Code. A 3-4 digit non
embossed number found on card signature
panel or near embossed account number
on front. V-code may be prompted for on a
manually-entered transaction.
AUTOMATIC DOWNLOADS
With this application, downloads are
automatically initiated by the terminal at
a preset time and date. Some automatic
downloads will require the terminal to be
re-authenticated. Any manual congurations
performed on the terminal will be reset after
a download.
0300033
V081616
© 2016 Total System Services, Inc. All rights reserved worldwide. TSYS is a federally registered service mark of Total System Services,Inc. Other marks are trademarks
or registered trademarks of their respective owner.
www.tsysacquiring.com
Bank Name ______________________
Bank Phone ______________________
Help Desk Phone __________________
V Number _______________________
Voice Authorization Phone ____________
Merchant Number ID _______________
Other __________________________
_______________________________
QUICK REFERENCE
VERIFONE® VX 520, XEVA440
CREDIT SALE
• Select SALE
• Enter sale amount and press ENTER
– Enter tip amount and press ENTER,
or press ENTER to bypass.
• Select YES
• Swipe, tap, or insert customer card or
manually enter account number and
press ENTER
– Select the desired language
– Select CREDIT
– Enter expiration date (MMYY)
and press ENTER
– Card present? Select YES
(if No, see Mail/Phone section)
– Imprint the card and press ENTER
– Enter V-Code and press ENTER,
or press ENTER to bypass
– If bypassed, select V-Code option:
NO (no V-Code), XREAD (unreadable),
or XPROV (not provided)
– Enter Zip Code and press ENTER
– Have customer enter PIN on PIN pad and press
ENTER, press ENTER to bypass
• Terminal dials out
– Remove the card
• Receipt prints
MAIL/PHONE SALE
• Press the purple DOWN ARROW key
• Select PHONE ORDER
• Enter sale amount and press ENTER
• Select YES
• Manually enter account number
and press ENTER
• Enter expiration date (MMYY)
and press ENTER
• Select option: PHONE or WEB
– If Web, encrypted? Select YES or NO
• Enter purchase order number,
and press ENTER
• Enter V-Code and press ENTER, or press
ENTER to bypass
– If bypassed, select V-Code option:
NO (no V-Code), XREAD (unreadable),
or XPROV (not provided)
• Enter street address number
and press ENTER
• Enter Zip Code and press ENTER
• Terminal dials out, and receipt prints
DEBIT SALE
• Select SALE
• Enter sale amount and press ENTER
• Select YES
• Swipe or insert customer card
• Select DEBIT
• Have customer enter PIN on
PIN pad and press ENTER
– Enter cash back amount and press ENTER
• Terminal dials out, and receipt prints
CREDIT REFUND
• Press the purple DOWN ARROW key
• Select REFUND
• Enter refund amount and press ENTER
• Select YES
• Swipe, tap, or insert customer card or
manually enter account number and
press ENTER
– Select the desired language
– Select CREDIT
– Enter expiration date (MMYY) and press ENTER
• Terminal dials out
– Remove the card
• Receipt prints
DEBIT REFUND
• Press the purple DOWN ARROW key
• Select REFUND
• Enter refund amount and press ENTER
• Select YES
• Swipe, tap, or insert customer card or
manually enter account number and
press ENTER
• Select DEBIT
• Have customer enter PIN on PIN pad and
press ENTER
• Enter original transaction date (MMDDYY),
and press ENTER
• Enter original time (HHMMSS),
and press ENTER
• Terminal dials out, and receipt prints

REVERSAL (FULL/PARTIAL)
Reversals may only be processed on sales
within the current batch.
• Press the purple DOWN ARROW key until
Reversal displays
• Select REVERSAL
• Select FULL (full amount reversed) or PARTIAL
(partial amount reversed)
• Select retrieval method: INV# (invoice #) or
AMT (amount)
• Enter retrieval information, and press ENTER
• Transaction displays on screen; select YES
(reverses trans), NO (returns to last screen),
or NEXT (scrolls to next trans)
– If No or Next, follow prompts.
– If partial reversal, enter the dollar amount to be
reversed and press ENTER
• Terminal dials out, receipt prints
DEBIT RE-ENTER
• Press the purple DOWN ARROW key until
Ofine displays
• Select OFFLINE
• Enter transaction amount and press ENTER
• Select YES
• Swipe customer card or manually enter
account number and press ENTER
• Select DEBIT
• Select type: SALE or REFUND
• Enter network ID (three digits),
and press ENTER
• Enter settlement date (MMDD),
and press ENTER
• Enter original transaction date (MMDDYY),
and press ENTER
• Enter original time (HHMMSS),
and press ENTER
• Enter original trace number (six digits),
and press ENTER
• Enter retrieval reference number (12 digits),
and press ENTER
• Enter approval code (six digits),
and press ENTER
– Enter cash back amount and press ENTER
• Receipt prints
CREDIT OFFLINE ENTRY
• Press the purple DOWN ARROW key until
Ofine displays
• Select OFFLINE
• Enter sale amount and press ENTER
– Enter tip amount and press ENTER,
or press ENTER to bypass.
• Select YES
• Swipe or tap customer card or manually
enter account number and press ENTER
• Select CREDIT
– Enter expiration date (MMYY) and press ENTER
– Imprint the card and press ENTER
• Enter transaction ID (15 characters), and
press ENTER
• Enter approval code (six digits), and press
ENTER
• Receipt prints
AUTHORIZATION ONLY
• Press the purple DOWN ARROW key
• Select AUTH ONLY
• Enter sale amount and press ENTER
• Select YES
• Swipe, tap, or insert customer card or
manually enter account number and
press ENTER
– Select the desired language
– Select CREDIT
– Enter expiration date (MMYY) and press
ENTER
– Imprint the card and press ENTER
• Terminal dials out
– Remove the card
• Receipt prints
TIP ADJUST
• Press the purple TIP key
• Select retrieval method: CLRK (clerk ID),
AMT (amount), ACCT (last 4 digits),
or INV# (invoice #)
• Enter retrieval information, and press ENTER
• Transaction displays, select option ADJ
(adjust tip), PREV (previous trans), NEXT (next
trans), or INV# (retrieve another invoice #)
• Enter the tip amount and press ENTER
• Terminal displays ‘Approved XXXXXX’,
press ENTER
• Select PREV, NEXT, or INV# to retrieve
another transaction
BALANCE INQUIRY
• Press the purple DOWN ARROW key until
Balance Inq. displays
• Select BALANCE INQ.
• Swipe, tap, or insert customer card or
manually enter account number and
press ENTER
– Select the desired language
– Choose card? Select CREDIT or EBT
– If Credit, enter expiration date (MMYY) and press
ENTER
– If EBT,select type: FOOD or CASH
– If EBT,have customer enter PIN on PIN pad and press
ENTER
• Terminal dials out
– Remove the card
• Receipt prints
EBT SALE
(FOOD STAMPS/CASH BENEFITS)
• Select SALE
• Enter sale amount and press ENTER
• Select YES
• Swipe customer card or manually enter
account number and press ENTER
• Select EBT
• Select FOOD or CASH
– If Cash Benets, enter cash back amount and press
ENTER
• Have customer enter PIN on PIN pad and
press ENTER
• Terminal dials out, and receipt prints
EBT SALE
(ELECTRONIC VOUCHER)
• Select SALE
• Enter sale amount and press ENTER
• Select YES
• Swipe customer card or manually enter
account number and press ENTER
• Select EBT
• Enter voucher approval code (six digits),
and press ENTER
• Enter voucher serial number (15 digits),
and press ENTER
• Terminal dials out, and receipt prints
EBT OFFLINE
(FOOD STAMPS/CASH BENEFITS)
• Press the purple DOWN ARROW key until
Ofine displays
• Select OFFLINE
• Enter sale amount and press ENTER
• Select YES
• Swipe customer card or manually enter
account number and press ENTER
• Select EBT
• Select transaction type: FOOD or CASH
– If Food Stamps, select re-enter type: FSALE (food sale)
or FREFN (food refund)
• Enter network ID (three digits),
and press ENTER
• Enter settlement date (MMDD),
and press ENTER
• Enter original transaction date (MMDDYY),
and press ENTER
• Enter original time (HHMMSS),
and press ENTER
• Enter original trace number (six digits),
and press ENTER
• Enter retrieval reference number (12 digits),
and press ENTER
• Enter approval code (six digits),
and press ENTER
• Receipt prints
EBT OFFLINE
(ELECTRONIC VOUCHER)
• Press the purple DOWN ARROW key until
Ofine displays
• Select OFFLINE
• Enter sale amount and press ENTER
• Select YES
• Swipe customer card or manually enter
account number and press ENTER
• Select EBT
• Select transaction type: VCHR
• Enter network ID (three digits),
and press ENTER
• Enter settlement date (MMDD),
and press ENTER
• Enter original transaction date (MMDDYY),
and press ENTER
• Enter original time (HHMMSS),
and press ENTER
• Enter original trace number (six digits),
and press ENTER
• Enter retrieval reference number (12 digits),
and press ENTER
• Enter approval code (six digits),
and press ENTER
• Enter voucher approval code (six digits),
and press ENTER
• Enter voucher serial number (15 digits),
and press ENTER
• Receipt prints
EBT REFUND
• Press the purple DOWN ARROW key
• Select REFUND
• Enter refund amount and press ENTER
• Select YES
• Swipe customer card or manually enter
account number and press ENTER
• Select EBT
• Have customer enter PIN on PIN pad
and press ENTER
• Terminal dials out, and receipt prints
ADD CLERK
• Press ENTER
• Select SERVERS
• Select ADD SERVER
– Enter password and press ENTER
• Enter clerk ID (1-4 characters), and press
ENTER
• Enter clerk password (5-10 characters),
and press ENTER
• Re-enter the clerk password,
and press ENTER
• Repeat steps to add another clerk
REPRINT A RECEIPT
• Press the purple REPRINT key
• Select reprint option: LAST RECEIPT (last
transaction in batch) or ANY RECEIPT (desired
transaction in batch)
– If Any Receipt , enter invoice number and press ENTER
• Receipt prints
REPORTS
• Press the purple REPORTS key
• Choose report: TOTALS (total amounts),
DETAIL (each transaction), or CLERK/SERVER
(clerk totals/detail)
– If Clerk/Server, select option:
TOTALS or DETAIL
– If Clerk/Server Detail , select ONE
(one clerk) or ALL (all clerks)
– If One clerk, enter the Clerk ID,
and press ENTER
• Report prints
TRANSACTION REVIEW
• Press the purple DOWN ARROW key until
Batch Review displays
• Select BATCH REVIEW
• Select retrieval method: CLRK (clerk ID), AMT
(amount), ACCT (last 4 digits), or INV# (invoice
#)
• Enter retrieval information, and press ENTER
• Transaction displays, select PREV or NEXT to
scroll transactions
VIEW TOTALS
• Press the purple DOWN ARROW key until
Batch Totals displays
• Select BATCH TOTALS
– Press PREV or NEXT to scroll hosts, then press SLCT to
select host
• Batch totals display, press ENTER to exit
BATCH SETTLEMENT
• Press the purple DOWN ARROW key
• Select SETTLEMENT
• Sale and refund totals display, press ENTER
to conrm
– Or key in the sale and refund totals and press ENTER
• Terminal dials out, and displays GB XXXX
ACCEPTED
• Press ENTER
• Settlement report prints
FAILED SETTLEMENT
RB or QD response
• Terminal will display RB [NUMBER] or QD
[NUMBER]
• DO NOT delete batch or continue without
Help Desk verication
• Call Help Desk
AUTHENTICATE THE TERMINAL
• Press ENTER
• Select SETUP
– Enter password and press ENTER
• Select AUTHENTICATION
• Enter the Authentication Code and press
ENTER
• Enter your Zip Code and press ENTER
• Terminal dials out, then displays ACTIVATED
DEACTIVATE THE TERMINAL
• Press ENTER
• Select SETUP
– Enter password and press ENTER
• Select DEACTIVATION
• Terminal dials out, then displays DEACTIVATED
• More merchants? Select NO
• The screen then displays Authentication
Code. The terminal must be authenticated
before transaction can be processed
ALPHA CHARACTERS
• Press key corresponding with desired letter
• Press ALPHA until desired letter appears
[Number + ALPHA = Letter]